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AAP Grievance Redressal Mechanism: Abbreviations

The document outlines the AAP's grievance redressal mechanism. Complaints are first received at the State GRC, which can be handled by a counselor or assigned to the State GRC Head. If unresolved, it is assigned to the State DAC. Cases needing further attention are escalated to the National GRC and National DAC. The process involves multiple levels of grievance cells and disciplinary committees to resolve complaints.

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40 views1 page

AAP Grievance Redressal Mechanism: Abbreviations

The document outlines the AAP's grievance redressal mechanism. Complaints are first received at the State GRC, which can be handled by a counselor or assigned to the State GRC Head. If unresolved, it is assigned to the State DAC. Cases needing further attention are escalated to the National GRC and National DAC. The process involves multiple levels of grievance cells and disciplinary committees to resolve complaints.

Uploaded by

waqar_rohila
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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AAP Grievance Redressal Mechanism

YES

Can be
Receive Can be
Assign to a Assign to State Handled by
Complaints at Handled by The
Counselor GRC Head State GRC YES
State GRC Counselor? NO Head?

NO Take Proper
Action & Close
YES
NO
Needs SDAC’s
Attention?
Take Proper
Action & Close
Can be Assign to YES
Assign to Handled byNGRC National GRC
National DAC Counselors? Counselors
Assign to
YES State DAC
NO

NO Assign to
Needs NDAC’s
National GRC
Attention? NO Can be YES
Head
handled by
SDAC?

Abbreviations:
· GRC: Grievance Redressal Cell
· NGRC: National Grievance Redressal Cell
· DAC: Disciplinary Action Committee
· NDAC: National Disciplinary Action Committee
· SDAC: State Disciplinary Action Committee

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