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Questionnaire

This document contains a survey about a shop's relationship with a solar product dealer. It asks the shop to rate various aspects of the dealer's services on factors like visit frequency, payment methods, preferred brands, customer orientation, promotional benefits, priorities like delivery and price, satisfaction with service, and areas for the dealer to improve. The shop provides feedback on its interactions with the dealer through multiple choice and ranking questions.

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Ashley
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52 views

Questionnaire

This document contains a survey about a shop's relationship with a solar product dealer. It asks the shop to rate various aspects of the dealer's services on factors like visit frequency, payment methods, preferred brands, customer orientation, promotional benefits, priorities like delivery and price, satisfaction with service, and areas for the dealer to improve. The shop provides feedback on its interactions with the dealer through multiple choice and ranking questions.

Uploaded by

Ashley
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.How often does the dealer visit your shop for order?

a. Weekly b. Twice in a month c. Monthly

2. what is your mode of payment to the dealer ?

a Prepaid b Cash on delivery c Credit

3. Rank the company’s product do you prefer to buy from the dealers?

a. Paragon d. PU light

b.Sparx e. Bata

c.Lunars

4. Are you getting customer oriented products from dealer?

a. Yes b. No

5.. Are you getting benefits for promotional activities from your dealer?

a.Yes b. No
6. Rank the following factor according to their importance your consider before buying from
dealer

1. High & 5 – low)

a. On time delivery d. Service

b. Price e. offer & discount

c. Credit facility

7. Rate your satisfaction level on the service of the solar enterprises

a. Highly satisfied d. Dissatisfied

b. Satisfied e. Highly dissatisfied

c. Neither satisfied nor dissatisfied

8. Rank your satisfaction level on the following factors.

Highly Satisfied not satisfied Dissatisfied highly


satisfied dissatisfied

a. service

b.on time delivery

c.friendly

e. charges

f.. Availability
9. How do you rate over all performances of the solar enterprises

a. Fully satisfied e. somehow satisfied

b. Satisfied d. not satisfied

10. In which the dealer has to improve into the following

a. Service b. Delivery of goods

c. Offers& Discounts e. Availability of Stock

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