A) Corporate Governance
A) Corporate Governance
Corporate governance represents the value framework, the ethical framework and the moral
framework under which business decisions are taken. Corporate Governance may be defined
as a set of systems, processes and principles which make sure that a company is governed in
the best interest of all stakeholders. It is the system by which companies are directed and
controlled. It make sure the commitment of the board in operate the company in a
transparence manner for maximizing long-term value of the company for its shareholders. It
is about promoting corporate sufficiency, transparence and accountability. In other words,
‘good corporate governance’ is nothing but ‘good business’.
Corporate Governance refers to the relationship that exists between the different stakeholders
for an organization, and defining the direction and performance of an organization or a
corporate firm.
1. The Chief Executive Officer, i.e. the top person in the organization & the top
management of the organization.
3. The shareholders
The other actors who influence governance in corporations or firms are the employees,
suppliers, customers, creditors and the community i.e. all the stake holders for the
organization. A corporation can be defined as an instrument or a body by means of which
capital is acquired, used for investing in assets producing goods and services, and their
distribution
To enhance the shareholders‟ value and protect the interest of other stakeholders by
enhancing the corporate performance and accountability.
The mechanism and controls are designed to reduce the inefficiencies that arise from moral
incongruities and adverse selection. Ethical diversion is a very important issue for Corporate
Governance, while designing mechanism and control. The issues could be:
Financial Perspective: KPIs for productivity, revenue, growth, usage, and overall
shareholder value.
Customer Perspective: KPIs for customer acquisition, customer satisfaction rates, market
share, and overall brand strength.
Internal Process Perspective: KPIs for resource usage, inventory turnover rates, order
fulfillment, and quality control.
Learning / Growth Perspective: KPIs for employee retention, employee satisfaction, and
employee education, training, and development.
The balanced scorecard concept was originated by Drs. Robert Kaplan (Harvard Business
School) and David Norton as a framework for managing and measurement organizational
performance. The concept added strategic non-financial performance measures to
traditional financial metrics to provide executives and managers a more ‘balanced’ and
‘holistic’ view of organizational performance. Over time the balanced scorecard has
evolved from its early use as a simple performance measurement tool to a complete
strategic planning and management system. The latest version of the balanced scorecard
transforms an organization’s strategic plan from a passive document into the active
actions the organization needs to perform on a daily basis. Additionally, it provides a
framework that not only provides performance measurements, but helps planners identify
what should be performed and what should be measured.