Collapse of Hyatt Regency
Collapse of Hyatt Regency
Adapted from material by the Department of Philosophy and Department of Mechanical Engineering
Texas A&M University
NSF Grant Number DIR-9012252
On July 17, 1981, the Hyatt Regency Hotel in Kansas City, Missouri, held a videotaped tea-dance party in
their atrium lobby. With many party-goers standing and dancing on the suspended walkways, connections
supporting the ceiling rods that held up the second- and fourth-floor walkways across the atrium failed, and
both walkways collapsed onto the crowded first-floor atrium below. (The fourth-floor walkway collapsed
onto the second-floor walkway, while the offset third-floor walkway remained intact.)
As the United States' most devastating structural failure in terms of loss of life and injuries, the Kansas City
Hyatt Regency walkways collapse left 114 dead and in excess of 200 injured. In addition, millions of
dollars in costs resulted from the collapse, and thousands of lives were adversely affected.
The hotel had only been in operation for approximately one year at the time of the walkways collapse, and
the ensuing investigation of the accident revealed some unsettling facts:
1. During January and February, 1979, the design of the hanger rod connections was changed in a
series of events and disputed communications between the fabricator (Havens Steel Company) and
the engineering design team (G.C.E. International, Inc., a professional engineering firm). The
fabricator changed the design from a one-rod to a two-rod system to simplify the assembly task,
doubling the load on the connector, which ultimately resulted in the walkways collapse.
2. The fabricator, in sworn testimony before the administrative judicial hearings after the accident,
claimed that his company (Havens) telephoned the engineering firm (G.C.E.) for change approval.
G.C.E. denied ever receiving such a call from Havens.
3. On October 14, 1979 (more than one year before the walkways collapsed), while the hotel was still
under construction, more than 2700 square feet of the atrium roof collapsed because one of the
roof connections at the north end of the atrium failed. In testimony, G.C.E. stated that, on three
separate occasions, they requested on-site project representation during the construction phase;
however, these requests were not acted on by the owner (Crown Center Redevelopment
Corporation), due to additional costs of providing on-site inspection.
4. Even as originally designed, the walkways were barely capable of holding up the expected load,
and would have failed to meet the requirements of the Kansas City Building Code.
Due to evidence supplied at the Hearings, a number of principals involved lost their engineering licenses, a
number of firms went bankrupt, and many expensive legal suits were settled out of court. The case serves
as an excellent example of the importance of meeting professional responsibilities, and what the
consequences are for professionals who fail to.
Cast of Characters
In 1976, as owner, Crown Center Redevelopment Corporation commenced a project to design and build a
Hyatt Regency Hotel in Kansas City, Missouri, and on April 4, 1978, Crown entered into a standard
contract with G.C.E. International, Inc. Professional Consulting Firm of Structural Engineers (1980
formerly called Jack D. Gillum & Associates, Ltd. changed name to G.C.E. May 5, 1983).
Principals
Jack D. Gillum, P.E. - structural engineering state licensed since February 26, 1968
Daniel M. Duncan, P.E. - structural engineering state licensed since February 27, 1979
G.C.E. agreed to provide, "all structural engineering services for a 750-room hotel projected located at
2345 McGee Street, Kansas City, Missouri."
On or about December 19, 1978, Eldridge Construction Company, the general contractor on the Hyatt
project, entered into a subcontract with Havens Steel Company Professional Fabricator, who agreed to
fabricate and erect the atrium steel for the Hyatt project.
Chronology of the Hyatt Regency Walkways Collapse
Early 1976: Crown Center Redevelopment Corporation (owner) commences project to design and build a
Hyatt Regency Hotel in Kansas City, Missouri.
July 1976: Gillum-Colaco, Inc. (G.C.E. International, Inc., 1983), a Texas corporation, selected as the
consulting structural engineer for the Hyatt project.
Summer 1977: Phase. G.C.E.-assisted owner and architect (PBNDML Architects, Planners, Inc.)
developed various plans for hotel project, and decided on basic design.
Early 1978: Project prepared using standard Kansas City, Missouri, Building Codes.
April 4, 1978: Actual contract entered into by G.C.E. and the architect, PBNDML Architects, Planners,
Inc. G.C.E. agreed to provide "all structural engineering services for a 750-room hotel project located at
2345 McGee Street, Kansas City, Missouri."
August 28, 1978: Specifications on project issued for construction, based on the American Institute of
Steel Construction (AISC) standards used by fabricators.
December 1978: Eldridge Construction Company, general contractor on the Hyatt project, enters into
subcontract with Havens Steel Company. Havens agrees to fabricate and erect the atrium steel for the Hyatt
project.
January–February 1979: Events and communications between G.C.E. and Havens determine design
change from a single to a double hanger rod box beam connection for use at the fourth floor walkways.
Telephone calls disputed; however, because of alledged communications between engineer and fabricator,
Shop Drawing 30 and Erection Drawing E3 are changed.
February 1979: G.C.E. receives 42 shop drawings (including Shop Drawing 30 and Erection Drawing E-
3) on February 16, and returns them to Havens stamped with engineering review stamp approval on
February 26.
October 14, 1979: Part of the atrium roof collapses while the hotel is under construction. Inspection team
called in. Their contract dealt primarily with the investigation of the cause of the roof collapse and created
no obligation to check any engineering or design work beyond the scope of that investigation and contract.
October 16, 1979: Owner retains an independent engineering firm, Seiden-Page, to investigate the cause of
the atrium roof collapse.
October 20, 1979: Gillum writes owner, stating he is undertaking both an atrium collapse investigation as
well as a thorough design check of all the members comprising the atrium roof.
October–November 1979: Reports and meetings from engineer to owner/architect, assuring overall safety
of the entire atrium.
July 1980: Construction of hotel complete, and the Kansas City Hyatt Regency Hotel opened for business.
July 17, 1981: Connections supporting rods from the ceiling that held up the second and fourth floor
walkways across the atrium of the Hyatt Regency Hotel collapse, killing 114 and injuring in excess of 200
others.
February 3, 1984: Missouri Board of Architects, Professional Engineers, and Land Surveyors files
complaint against Daniel M. Duncan, Jack D. Gillum, and G.C.E. International Inc., charging gross
negligence, incompetence, misconduct, and unprofessional conduct in the practice of engineering in
connection with their performance of engineering services in the design and construction of the Hyatt
Regency Hotel in Kansas City, Missouri.
November, 1984: Duncan, Gillum, and G.C.E. International, Inc. found guilty of gross negligence,
misconduct and unprofessional conduct in the practice of engineering. Subsequently, Duncan and Gillum
lost their licenses to practice engineering in the State of Missouri, and G.C.E. had its certificate of authority
as an engineering firm revoked. American Society of Civil Engineering (ASCE) adopts report that states
structural engineers have full responsibility for design projects.
Duncan and Gillum are now practicing engineers in states other than Missouri.
Background: Structural Failure during the Atrium Tea Dance
In 1976, Crown Center Redevelopment Corporation initiated a project for designing and building a Hyatt
Regency Hotel in Kansas City Missouri. In July of 1976, Gillum-Colaco, Inc., a Texas corporation, was
selected as the consulting structural engineer for the project. A schematic design development phase for the
project was undertaken from July 1976 through the summer of 1977. During that time, Jack D. Gillum (the
supervisor of the professional engineering activities of Gillum-Colaco, Inc.) and Daniel M. Duncan
(working under the direct supervision of Gillum, the engineer responsible for the actual structural
engineering work on the Hyatt project) assisted Crown Center Redevelopment Corporation (the owner) and
PBNDML Architects, Planners, Inc. (the architect on the project) in developing plans for the hotel project
and deciding on its basic design. A bid set of structural drawings and specifications for the project were
prepared in late 1977 and early 1978, and construction began on the hotel in the spring of 1978. The
specifications on the project were issued for construction on August 28, 1978.
On April 4, 1978, the actual written contract was entered into by Gillum-Colaco, Inc. and PBNDML
Architects, Planners, Inc. The contract was standard in nature, and Gillum-Colaco, Inc. agreed to provide
all the structural engineering services for the Hyatt Regency project. The firm Gillum-Colaco, Inc. did not
actually perform the structural engineering services on the project; instead, they subcontracted the
responsibility for performing all of the structural engineering services for the Hyatt Regency Hotel project
to their subsidiary firm, Jack D. Gillum & Associates, Ltd. (hereinafter referenced as G.C.E.). According to
the specifications for the project, no work could start until the shop drawings for the work had been
approved by the structural engineer.
Three teams with particular roles to play in the construction system employed in building the Hyatt
Regency Hotel, were contracted for the project:
1. PBNDML and G.C.E. made up the "design team," and were authorized to control the entire
project on behalf of the owner.
2. Eldridge Construction Co., as the "construction team," was responsible for general contracting.
3. The "inspection team," made up of two inspecting agencies (H&R Inspection and General
Testing), a quality control official, a construction manager, and an investigating engineer (Seiden
and Page).
On December 19, 1978, Eldridge Construction Company, as general contractor, entered into a subcontract
with Havens Steel Company, who agreed to fabricate and erect the atrium steel for the Hyatt project.
G.C.E. was responsible for preparing structural engineering drawings for the Hyatt project: three walkways
spanning the atrium area of the hotel. Wide flange beams with 16-inch depths (W16x26) were used along
either side of the walkway and hung from a box beam (made from two MC8x8.5 rectangular channels,
welded toe-to-toe). A clip angle welded to the top of the box beam connected these beams by bolts to the W
section. This joint carried virtually no moment, and therefore was modeled as a hinge. One end of the
walkway was welded to a fixed plate and would be a fixed support, but for simplicity, it could be modeled
as a hinge. This only makes a difference on the hanger rod nearest this support (it would carry less load
than the others and would not govern design). The other end of the walkway support was a sliding bearing
modeled by a roller. The original design for the hanger rod connection to the fourth floor walkway was a
continuous rod through both walkway box beams.
Structural change
Events and disputed communications between G.C.E. engineers and Havens resulted in a design
change from a single to a double hanger rod box beam connection for use at the fourth floor
walkways. The fabricator requested this change to avoid threading the entire rod. They made the
change, and the contract's Shop Drawing 30 and Erection Drawing E-3 were changed.
On February 16, 1979, G.C.E. received 42 shop drawings (including the revised Shop Drawing 30
and Erection Drawing E-3). On February 26, 1979, G.C.E. returned the drawings to Havens,
stamped with Gillum's engineering review seal, authorizing construction. The fabricator (Havens)
built the walkways in compliance with the directions contained in the structural drawings, as
interpreted by the shop drawings, with regard to these hangers. In addition, Havens followed the
American Institute of Steel Construction (AISC) guidelines and standards for the actual design of
steel-to- steel connections by steel fabricators.
As a precedent for the Hyatt case, the Guide to Investigation of Structural Failure's Section
4.5, "Failure Causes Classified by Connection Type," states that:
Overall collapses resulting from connection failures have occurred only in structures with few or
no redundancies. Where low-strength connections have been repeated, the failure of one has
lead to failure of neighboring connections and a progressive collapse has occurred. The primary
causes of connection failures are:
1. Improper design due to lack of consideration of all forces acting on a connection, especially
those associated with volume changes.
2. Improper design utilizing abrupt section changes, resulting in stress concentrations.
Roof collapse
On October 14, 1979, part of the atrium roof collapsed while the hotel was under construction. As
a result, the owner called in the inspection team. The inspection team's contract dealt primarily
with the investigation of the cause of the roof collapse and created no obligation to check any
engineering or design work beyond the scope of their investigation and contract.
In addition to the inspection team, the owner retained, on October 16, 1979, an independent
engineering firm, Seiden-Page, to investigate the cause of the atrium roof collapse. On October
20, 1979, G.C.E.'s Gillum wrote the owner, stating that he was undertaking both an atrium
collapse investigation as well as a thorough design check of all the members comprising the
atrium roof. G.C.E. promised to check all steel connections in the structures, not just those found
in the roof.
From October-November, 1979, various reports were sent from G.C.E. to the owner and
architect, assuring the overall safety of the entire atrium. In addition to the reports, meetings were
held between the owner, architect and G.C.E.
In July of 1980, the construction was complete, and the Kansas City Hyatt Regency Hotel was
open for business.
Walkway collapse
Just one year later, on July 17, 1981, the box beams resting on the supporting rod nuts and
washers were deformed, so that the box beam resting on the nuts and washers on the rods could
no longer hold up the load. The box beams (and walkways) separated from the ceiling rods and
the fourth and second floor walkways across the atrium of the Hyatt Regency Hotel collapsed,
killing 114 and injuring in excess of 200 others.
Photo of still-hanging third floor walkway. Note the free-standing stairs from the
second to the thirdfloor in the background. With its columnless design, the stairs
seem to be floating in air. The lobby was indeed a masterpiece of architecture
and engineering which, had it been executed properly, would have provided its
owners with profit and the public with a stunning atmosphere for years.
Photo of third floor walkway connections from below. See above photos for
overall view of the thirdfloor walkway. Note that from a distance, the fact that the
third floor walkway was also distressed was not apparent. Also, the fireproofing
cover box has been removed at this time.
Photo of one of the walkway cross- beams, lying on the floor of the lobby. This is
one of the fourth floor beams, as evidenced by having two bolt holes drilled
through the beam. The second floor beams had a single rod hole.
General view of the lobby floor, during the first day of the investigation.
Close-up photo of the hanger rod threads, washer and supporting nut. Note the
deformation caused in the washer as the beam slipped around it.
Following the accident investigations, on February 3, 1984, the Missouri Board of Architects,
Professional Engineers and Land Surveyors filed a complaint against Daniel M. Duncan, Jack D.
Gillum, and G.C.E. International, Inc., charging gross negligence, incompetence, misconduct and
unprofessional conduct in the practice of engineering in connection with their performance of
engineering services in the design and construction of the Hyatt Regency Hotel. The NBS report
noted that:
The hanger rod detail actually used in the construction of the second and fourth floor walkways is
a departure from the detail shown on the contract drawings. In the original arrangement each
hanger rod was to be continuous from the second floor walkway to the hanger rod bracket
attached to the atrium roof framing. The design load to be transferred to each hanger rod at the
second floor walkway would have been 20.3 kips (90 kN). An essentially identical load would
have been transferred to each hanger rod at the fourth floor walkway. Thus the design load acting
on the upper portion of a continuous hanger rod would have been twice that acting on the lower
portion, but the required design load for the box beam hanger rod connections would have been
the same for both walkways (20.3 kips (90 kN)).
The hanger rod configuration actually used consisted of two hanger rods: the fourth floor to
ceiling hanger rod segment as originally detailed on the second to fourth floor segment which was
offset 4 in. (102 mm) inward along the axis of the box beam. With this modification the design
load to be transferred by each second floor box beam-hanger rod connection was unchanged, as
were the loads in the upper and lower hanger rod segments. However, the load to be transferred
from the fourth floor box beam to the upper hanger rod under this arrangement was essentially
doubled, thus compounding an already critical condition. The design load for a fourth floor box
beam-hanger rod connection would be 40.7 kips (181 kN) for this configuration. ...
Had this change in hanger rod detail not been made, the ultimate capacity of the box beam-
hanger rod connection still would have been far short of that expected of a connection designed
in accordance with the Kansas City Building Code, which is based on the AISC Specification. In
terms of ultimate load capacity of the connection, the minimum value should have been 1.67
times 20.3, or 33.9 kips (151 kN). Based on test results the mean ultimate capacity of a single-rod
connection is approximately 20.5 kips (91 kN), depending on the weld area. Thus the ultimate
capacity actually available using the original connection detail would have been approximately
60% of that expected of a connection designed in accordance with AISC Specifications.
During the 26-week administrative law trial that ensued, G.C.E. representatives denied ever
receiving the call about the design change. Yet, Gillum affixed his seal of approval to the revised
engineering design drawings.
Results of the hearing concluded that G.C.E., in preparation of their structural detail drawings,
"depicting the box beam hanger rod connection for the Hyatt atrium walkways, failed to conform
to acceptable engineering practice. [This is based] upon evidence of a number of mistakes,
errors, omissions and inadequacies contained on this section detail itself and of [G.C.E.'s] alleged
failure to conform to the accepted custom and practice of engineering for proper communication
of the engineer's design intent." Evidence showed that neither due care during the design phase,
nor appropriate investigations following the atrium roof collapse were undertaken by G.C.E. In
addition, G.C.E. was found responsible for the change from a one-rod to a two-rod system.
Further, it was found that even if Havens failed to review the shop drawings or to specifically note
the box beam hanger rod connections, the engineers were still responsible for the final check.
Evidence showed that G.C.E. engineers did not "spot check" the connection or the atrium roof
collapse, and that they placed too much reliance on Havens.
Due to evidence supplied at the Hearings, a number of principals involved lost their engineering
licenses, a number of firms went bankrupt, and many expensive legal suits were settled out of
court. In November, 1984, Duncan, Gillum, and G.C.E. International, Inc. were found guilty of
gross negligence, misconduct, and unprofessional conduct in the practice of engineering.
Subsequently, Duncan and Gillum lost their licenses to practice engineering in the State of
Missouri (and later, Texas), and G.C.E. had its certificate of authority as an engineering firm
revoked.
As a result of the Hyatt Regency Walkways Collapse, the American Society of Civil Engineering
(ASCE) adopted a report that states structural engineers have full responsibility for design
projects.
Both Duncan and Gillum are now practicing engineers in states other than Missouri and Texas.
The responsibility for and obligation to design steel-to-steel connections in construction lies at the
heart of the Hyatt Regency Hotel project controversy. To understand the issues of negligence and
the engineer's design responsibility, we must examine some key elements associated with
professional obligations to protect the public. This will be discussed in class from three
perspectives: the implicit social contract between engineers and society; the issue of public risk
and informed consent; and negligence and codes of ethics of professional societies.
Ethical Issues of the Case: Points For Discussion
This case centers on the question of who is responsible for design failure. As an ethical issue,
Who is ultimately responsible for checking the safety of final designs as depicted in shop
drawings?
When we take the implicit social contract between engineers and society, the issue of public risk
and informed consent, and codes of ethics of professional societies into account, it seems clear
that the engineer must assume this responsibility when any change in design involving public
safety carries a licensed engineer's signature. Yet,
In terms of meeting building codes, what are the responsibilities of the engineer? The fabricator?
The owner?
If we assume the engineer in the Hyatt case received the fabricator's telephone call requesting a
verbal approval of the design change for simplifying assembly, what would make him approve
such an untenable change? Some possible reasons include:
Saving time.
Saving money.
Avoiding a call for reanalysis, thereby raising the issue of a request to recheck all connector
designs following the previous year's atrium roof collapse.
Following his immediate supervisor's orders.
Looking good professionally by simplifying the design.
Misunderstanding the consequences of his actions.
Any combination of the above.
These reasons do not, however, fall within acceptable standards of engineering professional
conduct. Instead, they pave the way for legitimate charges of negligence, incompetence,
misconduct, and unprofessional conduct in the practice of engineering. When the engineer's
actions are compared to professional responsibilities cited in the engineering codes of ethics, an
abrogation of professional responsibilities by the engineer in charge is clearly demonstrated. But
what of the owner, or the fabricator?
What if the call was not made? While responsibility rests with the fabricator for violating building
codes, would the engineers involved in the case be off the hook? Why or why not?
The Hyatt Regency walkways collapse has resulted in a nationwide re- examination of building
codes. In addition, professional codes on structural construction management practices are
changing in significant ways.
What measures can professional societies take to ensure catastrophes like the Hyatt Regency
Walkways Collapse do not occur?
Should Gillum and Duncan be allowed to practice engineering in other states? Why or why not?
What is the engineering society's responsibility in this realm?
Annotated Bibliography
Davis, Michael. "Thinking Like An Engineer: The Place of a Code of Ethics in the Practice of a
Profession." Philosophy & Public Affairs. Vol. 20, No. 2 (Spring 1991), pp. 150–167. (See also
"Explaining Wrongdoing." Journal of Social Philosophy. Vol. 20, Numbers 1&2 (Spring/Fall 1989),
pp. 74–90.
In these lucid essays, Davis argues that "a code of professional ethics is central to advising
individual engineers how to conduct themselves, to judging their conduct, and ultimately to
understanding engineering as a profession." Using the now infamous Challenger disaster as his
model, Davis discusses both the evolution of engineering ethics as well as why engineers should
obey their professional codes of ethics, from both a pragmatic and ethically- responsible point of
view. Essential reading for any graduating engineering student.
Throughout the hearings, Engineering News Report, published by the National Society of
Professional Engineers (NSPE), kept vigilant watch over the case. Of particular interest are the
following articles:
"Difference of Opinion: Hyatt Structural Engineer Gillum Disputes NBS Collapse Report,"
September 6, 1984.
This short work examines a variety of engineering failures, including those involving individual
planning and project failures. In particular, see Irvin M. Fogel's essay, "Avoiding 'Failures' Caused
by Lack of Management" and Gerald W. Farquhar's "Lessons to be Learned in the Management
of Change Orders in Shop Drawings," both excellent illustrations for use with the Hyatt case.
Hall, John C. "Acts and Omissions." The Philosophical Quarterly. Vol. 39, No. 157 (October
1989), pp. 399–408.
This article is a discussion of the legal and ethical ramifications of professional choices and
activities, both active and passive.
"Hyatt Notebook: Parts I and II." Kansas City. October 1984 and November 1984.
These are two articles written by a Kansas City television reporter for the local magazine Kansas
City, detailing highlights from the 26-week Hyatt Regency Walkways Collapse hearings.
Janney, Jack R. (ed.). Guide to Investigation of Structural Failures, prepared for the American
Society of Civil Engineers' Research Council on Performance of Structures, sponsored by the
Federal Highway Administration, US Department of Transportation, Contract No. DOTFH118843,
1979.
This short volume gives an excellent overview of structural failure investigation procedures, and
discusses failure causes by project type; structural type; and material, connection, and foundation
type. In addition, discussions on field operations, project management, and data analysis and
reports are offered. Of particular interest to those studying the Hyatt case are sections 4.5–4.7,
"Failure Causes Classified by Connection Type" and "Steel to Steel Connections."
Martin, Mike W. and Roland Schinzinger. Ethics in Engineering (2nd ed.). New York: McGraw-Hill
Book Company, 1989.
An excellent text-book treatment of ethical issues in engineering. Of particular interest to this case
is Part Two, "The Experimental Nature of Engineering," and Part Three, "Engineers,
Management, and Organizations."
McK Norrie, Kenneth. "Reasonable: The Keystone of Negligence." Journal of Medical Ethics. Vol.
13, No. 2 (June 1987), pp. 92–94.
This article is a brief discussion of legal liability for professional actions. "The more knowledge,
skill and experience a person has, the higher standard the law subjects that person to" (p. 92).
Missouri Board for Architects, Professional Engineers and Land Surveyors vs. Daniel M. Duncan,
Jack D. Gillum and G.C.E. International, Inc., before the Administrative Hearing Commission,
State of Missouri, Case No. AR840239, Statement of the Case, Findings of Fact, Conclusions of
Law and Decision rendered by Judge James B. Deutsch, November 14, 1985, 442 pp.
This volume contains the findings, conclusions of law and the final decision of the Hyatt Regency
Walkways Collapse case, as rendered by Judge James B. Deutsch. The volume contains both
the findings of the case and an excellent general discussion of responsibilities of the professional
engineer.
Pfrang, Edward O. and Richard Marshall. "Collapse of the Kansas City Hyatt Regency
Walkways." Civil Engineering-ASCE, July 1982, pp. 65–68.
Official findings of the failure investigation conducted by the National Bureau of Standards, US
Department of Commerce. Among its conclusions was this: "Even if the now-notorious design
shift in the hanger rod details had not been made, the entire design of all three walkways,
including the one which did not collapse, was a significant violation of the Kansas City Building
Code."
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