D E E PA K J O S E Y

17 years of enviable exposure, covering a wide spectrum of IT Strategy, Transition &

Transformation, Digital Innovation, Operations Optimization, Systems implementation, Outsourcing
and Delivery Excellence, Deepak currently holds the position of a Managing Director in XYZ,
handling APAC Application Services, revolving around Automation & Process Deployment
Mobilization Lead including Transition & Transformation, he is the Program Director for a Digital
Innovation program that XYZ is driving for a key client in Singapore. Deepak has been recognised as
one the most passionate and inspiring leaders of XYZ in the year 2016.

Working closely in FMCG, Resources, Communications & High Tech, Logistics sectors and
Government organisations, across Singapore, Malaysia, Thailand, Vietnam and Indonesia, Japan,
UK, Australia and USA, Deepak has the experience to blend in with Leaders who carry a wide and
varied cultural backgrounds. Apart from IT Strategy that he holds very close to his heart, consulting
work in relation to HR transformation, human performance and organization effectiveness are also
his niche. VERTICAL GROWTH:

He plays a very critical role in establishing successful operations of over 50 delivery units in APAC SINCE 1999 - XYZ P LTD SINGAPORE
driving revenues of over $500M and his Sales acumen compliments his achievements with $150M
of sales as the Sales Director and created a stir with his innovative and cost effective Since June 2014
industrialization and innovation program which resulted in $5M for 3 consecutive years as Cost Program Director - Digital
Savings and Profits to the Company. Innovation at the National Gallery
Singapore
WORTH MENTIONING MILESTONES:
Since June 2014
Managing Director - APAC Lead
• Recognized by the CEO Pierre Nanterme of XYZ as on the Top 4 Inspiring Leaders and the only Application Services Mobilization
from the APAC region
• Awarded the SG50 Patron of Arts Award for two consequent years 2015 and 2016 for the work May 2015 to August 2015
spearheaded by Deepak as Program Director of Innovation at the National Gallery Singapore. Director-Digital Transformation
• Selected to be part of the XYZ ASEAN Future Leaders team – a program targeted at grooming Roadmap and Innovation Strategy
the next generation leaders of XYZ
• A global leadership survey conducted placed Deepak as one among the Top Ten Singapore 2010 – 2014
Leaders of XYZ. ASEAN Mobilization and Delivery
• Found his place among Chairman of the XYZ Practice Meet Committee; Member of the XYZ Excellence Lead
Charity Committee, and XYZ Dinner and Dance Committee
• Active member of corporate citizenship initiatives on the theme of “Skills to Succeed”. Some 2013 – 2014
past work include conducting workshops for students at risk working with Junior Achievement ASEAN Services Workforce Lead
(JA) Singapore, developing programs for autistic youth with YMCA and organizing activities
jointly with CARE Singapore to reward less privileged children. 2011 – 2014
• High Flyer Award for work done on large outsourcing project with global FMCG player. Engagement Delivery Lead
• Partner’s Award for outstanding contribution to Government Operating Group.
• Delivered over 40 training programs within XYZ covering a wide range of topics from Delivery 2010 – 2013
excellence, Leadership Techniques, Effective Communication, Financials Management and ASEAN CMT Outsourcing Sales
Cultural awareness. Consistent training effectiveness score of 4.6 and above upon 5. Director

2007 – 2009
HR Transformation Territory
CORE COMPETENCISE LIFE OUTSIDE XYZ: Manager for Large FMCG Client
• Deepak loves music and is currently pursing
Application Services Vocal Indian Classical and adorns the stage as a 1999 – 2006
IT Strategy Lead vocalist in the Singapore Indian Orchestra Project Manager/Consultant –
and Choir since 2000. He has also performed live Varied Projects
IT Service Management on stage and television accompanied by his band
in Singapore, Hong Kong, Malaysia, Moscow and
Business Transformation Mexico.
• He holds community work very close to his heart
Outsourcing
and is an active Grassroots Leader at the CONTACT DETAILS:
Mobilization neighborhood grassroots committee (NC)
driving social programs such as blood donation +91 99412 66601
Sales drives and safety campaigns. [email protected]
• He has also designed and created a cloud based www.linkedin.com/in/deepakjosey
Service Delivery software solution for pre-schools for
administration and communication which is used
Quality Control
by his daughter’s preschool and extended to
other centres.
• Deepak is an avid traveler and has visited 25
countries.
Program Director – Digital Innovation at the National Gallery ASEAN Mobilization and Delivery Excellence Lead
Singapore
Managing this portfolio between 2010 and 2014, accountable for
XYZ collaborated with the National Gallery, Singapore to establishment of new operations teams in the region, Deepak has
combine the best of digital innovation with the draw of visual established over 30 delivery units in ASEAN driving revenues
arts to help the Gallery become one of the top art exceeding USD 200M in ASEAN
destinations in Southeast Asia. Deepak is the Program
Director for this multiple award winning Innovation program. Establishment of new operations includes offshore center's in India,
He has led numerous digital projects panning the breadth of Philippines, China and Argentina and dealing with complex cross
XYZ's digital capabilities around Mobility, Analytics, Cloud and border interactions and touch points. Focus on service excellence
User Experience. Some of the notable achievements of the using ITIL aligned processes and tools and superior execution
Innovation program include:
ASEAN Services Workforce Lead
• A holistic Digital blueprint for the Gallery to position the
Gallery to be world class Overseeing the Services workforce employee engagement portfolio
• State of the art Gallery Explorer mobile app which across ASEAN covering over 250 employees, Deepak has driven core
integrates with over 700 beacons at the Gallery to provide initiatives in relation to Careers, Communications, Community
a differentiated visual experience incorporating location activities and Culture to bring a cohesive services engagement
sensing and navigation framework
• Innovative analytical models to help with crowd
simulation and Gallery visitor planning Engagement Delivery Lead
• Social media analytics and insights for various Gallery
marketing campaigns Spearheaded two outsourcing engagements in ASEAN spanning SAP,
• A C-Suite Dashboard to provide 360 degree insights into PeopleSoft and proprietary technologies. Remaining accountable for
Gallery's key metrics and future oriented outlook annual revenues upwards of SGD 11M in this role, he set into action,
• Future initiatives around Augmented reality, Image offshore delivery teams in Philippines and India handling challenges in
Recognition and Virtual Museums. a cross cultural environment and dealing with Senior Directors from
global teams
XYZ has been awarded the Distinguished Patron of the Arts
Award for two consecutive years 2015 and 2016) - a highest ASEAN CMT Outsourcing Sales Director
honour accorded by the National Arts Council. XYZ was also
awarded the SG50 Patron of the Arts award for the innovative Deepak initiated and executed sales campaigns in 5 different sectors,
work done at the Gallery. resulting in a spike of over SGD 30M over 2 years in sales. In addition,
he worked closely with other industry leads to drive outsourcing sales
Managing Director - APAC Lead Application Services campaigns in the region driving sales pipeline of over SGD 40M in
Mobilization 2013.

Deepak leads XYZ's Application Services Mobilization work ASEAN Profit & Quality Improvement Program Lead
across APAC covering ANZ, Japan, South East Asia and Greater
China regions. Deepak implemented targeted innovation and industrialization
initiatives such as use of solution factories, pyramid and location
Deepak manages a broad portfolio that includes a wide optimization, commercial levers, efficiency of third party sub-
spectrum of application services ranging from AO/IO contractors and execution of training programs, directly influencing
Outsourcing Mobilization, SI Mobilization, Mobilization for ASEAN Profit and Quality Standards, and generated cost savings of
Digital and Cloud, Service Management as a Service, People over SGD $5M year on year.
Transfer Services, Merger/Acquisition Transition services and
Cross Vendor Service Integration Advisory Services. HR Transformation Territory Manager for Large FMCG Client

Director - Digital Transformation Roadmap and Innovation Responsible to transform HR operations in the region for client’s in-
Strategy house HR teams, covering 6 countries including Singapore, Malaysia,
Indonesia, Vietnam, Taiwan and Thailand. He created an innovative
Deepak led the creation of the overall Digital Transformation approach benchmarking countries against one another in the
Roadmap and Innovation Strategy for a major entertainment transformation journey leveraging visibility of global HR leadership
and destination resort in Singapore. teams, driving SGD 20M in operational savings for the client.

Through an organized series of structured workshops, Project Manager/Consultant – Varied Projects

discussions and creative idea generation, Deepak and his
team were able to provide a holistic strategy (short term and Handling delivery and sales as an Analyst in-between 1999-2001,
long term) to drive a differentiated customer experience and Consultant in-between 2001-2004 and Project Manager in-between
engagement. 2004-2006, Deepak was involved in many large scale high impact
projects that included a Civil Service Training and Administration
This Digital Strategy was endorsed by over 25 senior VPs and System implementation, Nation-wide School Cockpit administration
Directors from various business in the client organization. The platform as well as an SAP implementation for a large government
proposed roadmap by XYZ is being executed with CEO organization in Singapore. He also spearheaded short term consulting
sponsorship. This project was given a satisfaction score of 5/5 engagements that included design of a Website for a leading global
by the key sponsor for the workshop. private bank, designing a process model for high wealth customer
engagement for a large gaming industry client and designing of a CRM
user experience for a large government client in Singapore.