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'Senior Management Changes at Infosys': Functional (Horizontal) Solutions

The document summarizes senior management changes at Infosys with Nandan M. Nilekani assuming the role of Co-Chairman, S. Gopalakrishnan (Kris) taking over from Nilekani as CEO, and S. D. Shibulal becoming the new COO. It then provides an overview of Infosys BPO and the business process outsourcing services they provide across various functional and industry verticals.

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Carl Jinx
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43 views

'Senior Management Changes at Infosys': Functional (Horizontal) Solutions

The document summarizes senior management changes at Infosys with Nandan M. Nilekani assuming the role of Co-Chairman, S. Gopalakrishnan (Kris) taking over from Nilekani as CEO, and S. D. Shibulal becoming the new COO. It then provides an overview of Infosys BPO and the business process outsourcing services they provide across various functional and industry verticals.

Uploaded by

Carl Jinx
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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'Senior Management changes at Infosys'

 Nandan M. Nilekani assumes office as Co-Chairman


 S. Gopalakrishnan (Kris) takes over from Nandan M. Nilekani as CEO
 S. D. Shibulal takes over as COO

The business world is being flattened by economics, technology, demographics and regulations. To win in this
flattening world, companies must transform their way of working to seek and convert new opportunities — wherever
those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources
across time zones, geographies, cultures and sourcing and delivering.

Consider Infosys BPO as your transformation partner. We help your business work cheaper, better, differently — and
eliminate non-value-adding tasks. By working with us, our clients have not only freed themselves to focus on their
core business, they have also gained time and resources to explore the new opportunities thrown up by the flattening
world.

Infosys BPO (formerly Progeon) was started as the business outsourcing subsidiary of Infosys Technologies in 2002.
Today, we are recognized as one of the leading BPO companies in India by NASSCOM, Dataquest, the International
Association of Outsourcing Professionals, Red Herring, Businessworld, etc. We combine domain knowledge, process
skills and a technology heritage to offer our clients predictable, ‘no-surprises’ process outsourcing. Our transition
methodology is built on the experience of having moved over 500 processes across industries from client locations.
With best-in-class systems and processes, Infosys BPO provides outsourcing solutions across several vertical and
horizontal focus areas. We operate in India, the Czech Republic, China and Philippines (through a partner).

Functional (horizontal) solutions


Contact Centers for Sales, Service & Helpdesk, Customer Service
Customer service for Telecom, Manufacturing, Distribution, Financial & Service
industries
Finance & Accounting Accounts Payable, Accounts Receivable, Collections & Credit
Management, Billing & Invoicing, Fixed Assets, Intercompany,
General Ledger, Finance Planning & Analysis
HR Outsourcing Recruitment & Staffing Support, Workforce Deployment, HR
Administration, Benefits Administration, HR Helpdesk
Knowledge Services Credit Analysis, Equity Analysis, Economics Research, Industry
& Company Analysis, Financial Planning & Accounting,
Presentation Support, Analytics
Order Management Quoting, Order Entry, Order Management, Expediting /
Substitution, Contract Renewals & Management, Customer
Support, Logistics Support, Returns Management
Procurement e-Business Solutions, Tactical Procurement, Strategic
Procurement, Compliance & Performance Management, Spend
Analytics

Industry (vertical) solutions


Banking & Capital Markets Retail Banking, Mortgages & Consumer Finance, Credit Cards,
Cash Management & Treasury, Trade, Credit Administration,
Broker-Dealers, Transfer Agency, Fund Administration,
Custodian Services, Asset Management
Communication Service Service Assurance, Service / Order Fulfillment, Billing &
Providers
Revenue Assurance, Data Cleansing & Validation, Content
Development & Review
Hi Tech & Discrete Manufacturing Quoting & Demand Fulfillment , Material Planning & Sourcing,
(HTDM)
Master Data Management, Product Data Management, Mid Office
Support, Customer Operations, Supply Chain & Logistics Support
Insurance Assurance, Life & Pensions, General, Property & Casualty, Life &
Health, Revenue cycle management, Underwriting, Billing, Denial
management, Claims adjudication, Customer service
Healthcare & Life Sciences Scheduling, Registration, Charge capture & coding, Billing,
Follow up, Customer service operations, Enrolment, Policy
maintenance, Claims administration, Customer service,
Collections
Automotive and Aerospace Finance and Accounting, Analytics (FP&A), Expense
management, Retail services (Auto Finance, Aftermarket sales),
Services (Warranty Management, After Sales Service), Indirect
procurement (T&E, Spend Analytics), Order management (Quote-
to-Cash), HR services and CRM
Retail & CPG Store Solutions, Master Data Management, Supply Chain
Solutions, Content Management, Analytics & Knowledge
Solutions
Transportation & Services Shipping Industry - Customer Booking, Documentation (Bill of
Lading, Delivery Order, Arrival Notices), Tariff filing, Contract
maintenance, Claims Handling, Hazardous cargo approvals,
Business system support/ helpdesk
Airlines Industry - Revenue Accounting, Reservation Services,
Lost Baggage Handling
Hospitality - Customized procurement, Direct Marketing and
Analytics,Reservations
Logistics - Logistics Workflow Solution, Freight Auditing, Cargo
Claim
Resources, Energy and Utility Mapping Services, Engineering Services, Expense Management,
Industry-specific - Finance and Accounting, Order Management,
Knowledge Services & Analytics, HR Services, Customer Service

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