General Report

S No. Ticket ID
Ticket DateSubjectDescription
Category
Main Issue
Sub Issue Region City Sub-area Cell
Latitude/Longitude
ID Network Access
Customer
ModeCreated
SegmentBy Team
Remarks
Last Transaction
LastDate
SentLast
To Sent
Current
By Stage
Current Status
Comments
Reopen
Reopen
CountTechnical
Comments Comments
Ticket Aging
6 490508 2018-06-263224788916 Customer isIndividual Coverage No OutdoorCentral-A Lahore Pasco SociN/A 31.453793,All Silver Prepaid Recovery Te 2018-06-28Prepaid ReTEC-NOC CVerify Resolved Security / 0 2
8 490401 2018-06-263224943952 Customer isIndividual Coverage No OutdoorCentral-A Lahore Ichra N/A 31.526606,All Silver Prepaid Recovery Te 2018-06-27Prepaid ReTEC-NOC CVerify Resolved Low indoor 0 2
10 490330 2018-06-250343662186 customer faIndividual Voice Network BuCentral-A Lahore 31.410659,N/A 31.410659,2G Gold MASSREC1-3109070 2018-06-26HUAWEI-MTEC-NOC C Propose In Progres Hardware is 0 3
11 490324 2018-06-2503085691671Signals FluIndividual Availability Signals FluCentral-A Lahore Chah MiranN/A 31.590413,3G Gold MASSREC1-3135066 2018-06-27MASSRECHUAWEI-MVerify Resolved Operational 0 3
12 490099 2018-06-233214842272 Voice CompIndividual Coverage No Indoor Central-A Lahore johar town N/A 31.471613,All Platinum Prepaid Recovery Te 2018-06-26Prepaid ReHUAWEI-MVerify Resolved Network Re 0 5
13 490098 2018-06-2303004797730customer faIndividual Voice Voice disto Central-A Lahore dullan kala N/A 31.402154,2G Gold MASSREC1-3110966 2018-06-26HUAWEI-MTEC-NOC C Propose In Progres kindly check the availability
0 issue on the site LHR8241 5
20 489800 2018-06-213200451481 ContinuousArea Speci Coverage No OutdoorCentral-A Lahore milad chowN/A 31.373331,2G Prepaid Recovery Te 2018-06-22HUAWEI-MTEC-NOC C Propose In Progres Fluctuation 0 7
27 489446 2018-06-193228092811 Voice CompIndividual Coverage No OutdoorCentral-A Lahore Gulshan e N/A 31.511265,All Platinum Prepaid Recovery Te 2018-06-25Prepaid ReHUAWEI-MVerify Resolved Operational 0 9
29 489373 2018-06-193214355307 ContinuousIndividual Coverage No Indoor Central-A Lahore ichra N/A 31.527873,All Platinum Prepaid Recovery Te 2018-06-20Prepaid ReHUAWEI-MVerify Resolved Network Re 0 9
33 488958 2018-06-13Foton JW Audear team,cCorporate Coverage No Indoor Central-A Lahore Raiwind N/A 31.299561 All BSD-TechniWarid 2018-06-21 11:46 BSD-TechniClosed Closed 0 8
35 488904 2018-06-123224000316 Voice breakIndividual Coverage No Indoor Central-A Lahore PASCO , hou N/A 31.453776,2G Platinum Prepaid Recovery Te 2018-06-13Prepaid ReHUAWEI-MVerify Resolved Network Re 0 16
36 488902 2018-06-123218498469 Voice breakIndividual Coverage No OutdoorCentral-A Lahore Bilawal Ho N/A 31.359621,2G Platinum Prepaid Recovery Te 2018-06-13Prepaid ReHUAWEI-MVerify Resolved Operational 0 16
38 488834 2018-06-120300428950 31.658848,Individual
74.274791Data Data Fluct Central-A Lahore Rachna To N/A 31.658848,3G Gold MASSREC1-3114229 2018-06-27TEC-RF OPTEC-NOC C Propose In Progres dear team p 2 called cust issue resol 16
42 488779 2018-06-11JW Vendor Dear
C team,Corporate Coverage No Indoor Central-A Lahore Raiwind N/A 31.3039233All BSD-TechniWarid 2018-06-21 11:28 BSD-TechniClosed Closed 0 10
43 488756 2018-06-11Systems Lim Corporate Coverage No Indoor Central-A Lahore DHA PhaseN/A 31.507174,All BSD-Techni1-3112883 2018-06-21 11:27 BSD-TechniClosed Closed 0 10
46 488694 2018-06-1003097327839 Individual Voice Call Drop Central-A Lahore Dullu N/A 31.412594°2G Gold MASSREC1-3111472 2018-06-19 15:42 MASSRECClosed Closed resolved 0 9
50 488503 2018-06-08Sabir`s GroDear team,Corporate Coverage No Indoor Central-A Lahore model tow N/A 31.473140,2G BSD-Techni1-3108961 2018-06-08HUAWEI-MTEC-NOC C Propose In Progres kindly alig 0 20
51 488424 2018-06-070304467290 DHOLE KI P Individual Coverage No OutdoorCentral-A Lahore DHOLE KI N/A 31.3619442G Gold MASSREC1-3108032 2018-06-14 21:59 MASSRECClosed Closed RES 0 7
54 488376 2018-06-070306408678 Individual Coverage No OutdoorCentral-A Lahore Dhalloke N/A 31.362693All Gold MASSREC1-3107370 2018-06-14 10:33 MASSRECClosed Closed Operational 0 7
56 488263 2018-06-060301424297 CONGESTION Individual Voice Network BuCentral-A Lahore NISHTER N/A 31.412514,2G Gold MASSREC1-3106756 2018-06-13 19:04 MASSRECClosed Closed RES 0 7
57 488184 2018-06-060300080310 customer isIndividual Coverage No Indoor Central-A Lahore others N/A 31.466068,All Club BSD-Techni1-3105205 2018-06-28 12:42 BSD-TechniClosed Closed 1 please confNetwork Re 22
58 488098 2018-06-05Dawn Bread Dear team,cCorporate Coverage No Indoor Central-A Lahore Rohi Nala N/A 31.436123,All BSD-Techni1-3104702 2018-06-21 11:31 BSD-TechniClosed Closed 2 please sen Low indoor 16
59 488060 2018-06-053234240319 Voice CompIndividual Coverage No Indoor Central-A Lahore kamal limit N/A 31.392503,All Other Prepaid Rena 2018-06-11Prepaid ReHUAWEI-MVerify Resolved Operational 0 23
60 488052 2018-06-05SRC PVT LT Dear team,cNon Club CCoverage No Indoor Central-A Lahore Rohi Nala N/A 31.4001507All BSD-TechniMobilink 2018-06-14 14:51 BSD-TechniClosed Closed 0 9
61 488025 2018-06-053237101343 Voice CompIndividual Coverage No OutdoorCentral-A Lahore askari 11 l N/A 31.461011,All Other Prepaid Rena 2018-06-11Prepaid ReHUAWEI-MVerify Resolved Operational 0 23
64 487881 2018-06-043201010503 Signal fluc Individual Coverage No OutdoorCentral-A Lahore sabzazar s N/A 31.520369,All Other Prepaid Rena 2018-06-05Prepaid ReHUAWEI-MVerify Resolved Operational 0 24
67 487719 2018-06-0203008474433VOICE BR Individual Voice Voice disto Central-A Lahore MKB office N/A 31.4085222G Other MASSREC1-3100396 2018-06-08 19:49 MASSRECClosed Closed D 0 6

Page 1 of 5
S No. Ticket ID
Ticket DateSubject Description Category
Main Issue
64 487881 2018-06-043201010503 Signal fluctuations Individual Coverage
50 488503 2018-06-08Sabir`s GroDear team,customer is fac Corporate Coverage
61 488025 2018-06-053237101343 Voice Complaint-Call Drop Individual Coverage
35 488904 2018-06-123224000316 Voice breaking call drop a Individual Coverage
36 488902 2018-06-123218498469 Voice breaking call drop a Individual Coverage
29 489373 2018-06-193214355307 Continuous Bad / Low CovIndividual Coverage
43 488756 2018-06-11Systems Lim Corporate Coverage
27 489446 2018-06-193228092811Voice Complaint-Call Drop Individual Coverage
12 490099 2018-06-233214842272 Voice Complaint-Call Drop Individual Coverage
11 490324 2018-06-2503085691671Signals Fluctuation kindlyIndividual Availability
8 490401 2018-06-263224943952 Customer is facing Contin Individual Coverage
6 490508 2018-06-263224788916 Customer is facing Contin Individual Coverage
57 488184 2018-06-060300080310 customer is facing signal f Individual Coverage
 Sub Issue Region City Sub-area Cell ID mbu
No Outdoor signals (permCentral-A Lahore sabzazar scheme N/A
No Indoor Signal (permanCentral-A Lahore model town N/A
No Outdoor signals (permCentral-A Lahore askari 11 lahore N/A
No Indoor Signal (permanCentral-A Lahore PASCO , housing society ,N/A
No Outdoor signals (permCentral-A Lahore Bilawal House, beheria t N/A
No Indoor Signal (permanCentral-A Lahore ichra N/A
No Indoor Signal (permanCentral-A Lahore DHA Phase 8 N/A
No Outdoor signals (permCentral-A Lahore Gulshan e bagh lahore N/A
No Indoor Signal (permanCentral-A Lahore johar town lahore N/A
Signals Fluctuation (intermCentral-A Lahore Chah Miran, N/A
No Outdoor signals (permCentral-A Lahore Ichra N/A
No Outdoor signals (permCentral-A Lahore Pasco Society N/A
No Indoor Signal (permanCentral-A Lahore others N/A
 Latitude/Longitude
Network Access
Customer
Mode
Created
SegmentBy Team
Remarks
Last Transaction Last
Date Sent To
31.520369, 74.271638 All Other Prepaid Rena 2018-06-05 11:36 Prepaid Re
31.473140, 74.334302 2G BSD-Techni1-3108961 2018-06-08 12:37 HUAWEI-M
31.461011, 74.434490 All Other Prepaid Rena 2018-06-11 15:04 Prepaid Re
31.453776, 74.221593 2G Platinum Prepaid Recovery Tea 2018-06-13 15:49 Prepaid Re
31.359621, 74.178661 2G Platinum Prepaid Recovery Tea 2018-06-13 15:52 Prepaid Re
31.527873, 74.311200 All Platinum Prepaid Recovery Tea 2018-06-20 10:30 Prepaid Re
31.507174, 74.431247 All BSD-Techni1-3112883 2018-06-21 11:27
31.511265, 74.285716 All Platinum Prepaid Recovery Tea 2018-06-25 15:43 Prepaid Re
31.471613, 74.261320 All Platinum Prepaid Recovery Tea 2018-06-26 17:22 Prepaid Re
31.590413, 74.340633 3G Gold MASSREC1-3135066 2018-06-27 17:58 MASSREC
31.526606, 74.310275 All Silver Prepaid Recovery Tea 2018-06-27 18:08 Prepaid Re
31.453793, 74.221451 All Silver Prepaid Recovery Tea 2018-06-28 12:19 Prepaid Re
31.466068, 74.249417 All Club BSD-Techni1-3105205 2018-06-28 12:42
Last Sent
Current
By Stage
Current Status
Comments
Reopen
Reopen
CountTechnical
Comments Comments
Ticket Aging
HUAWEI-MVerify Resolved Operational 0 24
TEC-NOC CPropose In Progres kindly alig 0 20
HUAWEI-MVerify Resolved Operational 0 23
HUAWEI-MVerify Resolved Network Re 0 16
HUAWEI-MVerify Resolved Operational 0 16
HUAWEI-MVerify Resolved Network Re 0 9
BSD-TechniClosed Closed 0 10
HUAWEI-MVerify Resolved Operational 0 9
HUAWEI-MVerify Resolved Network Re 0 5
HUAWEI-MVerify Resolved Operational 0 3
TEC-NOC CVerify Resolved Low indoor 0 2
TEC-NOC CVerify Resolved Security / 0 2
BSD-TechniClosed Closed 1 please confNetwork Re 22