SETUP GUIDE UC Software 4.0.2B | April 2015 | 3725-40119-001 Rev A

Polycom® SoundStation® IP 7000 Phone

UC Software 4.0.2B | April 2015 | 3725-40119-001 Rev A

Polycom® SoundStation® IP 7000 Phone Setup Guide
Copyright ©2015, Polycom, Inc. All rights reserved.
6001 America Center Dr
San Jose, CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
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Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
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While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
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Visit the Polycom Voice Support Center for software downloads, product documents, product licenses, troubleshooting
tips, service requests, and more.

ii
About This Guide

Thank you for choosing the Polycom® SoundStation® IP 7000 conference

phone. This conference phone provides multi-person audio and video
conferencing capabilities for medium to large conference rooms within a
Session Initiation Protocol (SIP) internet telephony system.
This guide provides everything you need to know to quickly set up your new
conference phone. Verify with your system administrator that the network is
prepared for configuring the conference phone. Also, read the Parts List and
the Safety and Compliance section in this guide before you set up the
conference phone.
This guide includes regulatory compliance information that your system
administrator should review. You can also view this guide from the
SoundStation IP 7000 Support Web page.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

iv
Contents

About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Installing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1–3
Connecting Optional External Microphones . . . . . . . . . . . . . . . . . . . . 1–8
Connecting Optional Auxiliary Audio Components . . . . . . . . . . . . 1–11
Connecting Optional Video Components . . . . . . . . . . . . . . . . . . . . . . 1–13
Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

2 Troubleshooting Your Phone Setup . . . . . . . . . . . . . . . . . . . . . 2–1

Installation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Overall Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Investigating Phone Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1

v
Setup Guide for the Polycom SoundStation IP 7000 Phone

vi
 1
Setting Up Your Phone

This chapter provides basic setup instructions and information for obtaining
the best performance from your SoundStation IP 7000 conference phone.
The topics include:

• Parts List on page 1-2

• Installing Your Phone on page 1-3

• Registering Your Phone on page 1-16

To read about how to customize and use your phone, see the User Guide for the
Polycom SoundStation IP 7000 Phone, available from the SoundStation IP 7000
Support page.
If you require additional information or assistance with your new phone, see
your system administrator.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

Parts List
The following items are included in your basic phone package:

• SoundStation IP 7000 Conference Phone

• 7.6m (25ft) Network Cable

• Quick Start Guide

Make sure your conference phone package contains each item. If any item is
missing, see your system administrator.

SoundStation IP 7000 Conference Phone 7.6m (25ft) Network Cable

Quick Start Guide

Optional Accessories
The following items are optional accessories for your phone:

• AC Power Kit with:

— Power Adapter
— Regional Power Cord
— Power Insertion Cable

• Multi-Interface Module Package with:

— Multi-Interface Module
— 3.6m (12ft) Network Cable (10-pin)
— Power Adapter
— Regional Power Cord

• 7.6m (25ft) Console Interconnect Cable

• External Microphone Kit with two SoundStation IP 7000 analog expansion

microphones

• One Polycom® Microphone Array with cable

1-2
 Setting Up Your Phone

• Mobile Device Cables (2.5mm and 3.5mm)

• Computer Calling Cable

• Video Kit with:

— Polycom® Microphone Array Cable

Installing Your Phone

This section describes how to install your phone. It includes the following
topics:

• Connecting Network and Power Sources on page 1-3

• Connecting Optional External Microphones on page 1-8

• Connecting Optional Auxiliary Audio Components on page 1-11

• Connecting Optional Video Components on page 1-13

Connecting Network and Power Sources

Note When you connect your phone to a Polycom® HDX® system or

Polycom® RealPresence® Group system, you do not need to connect your phone
to a power source. To set up your phone with a Polycom HDX system or
Polycom RealPresence Group system, see Connecting Optional Video
Components on page 1-13.

There are four ways to connect your phone to the network and a power source.
Your system administrator can tell you which of the following methods best
suits your teleconferencing needs:

• Power over Ethernet (PoE)

• AC Power (One Phone)

• AC Power (One Phone, with Multi-Interface Module)

• AC Power (Two Phones, with Multi-Interface Module)

Connecting Your Phone Using a Power over Ethernet Source

Power over Ethernet is the default connection for your phone.

Note AC power adapters are not included in the PoE package. If you require one, see
your system administrator.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows how to connect your phone to the network using
a PoE source and the 7.6m (25ft) Network Cable.

1 2

25-foot Network Cable

To connect your phone using a PoE source:

1. Connect the 7.6m (25ft) Network Cable to the LAN jack on your phone.
2. Connect the other end of the 7.6m (25ft) Network Cable to an available
LAN port on the wall or hub/switch device port.

Connecting Your Phone Using AC Power (One Phone)

If a PoE source is not available, connect your phone to an AC power source. To
connect your phone to an AC power source, make sure you have the optional
AC Power Kit (containing a Power Adapter, Regional Power Cord, and a
Power Insertion Cable).

1-4
 Setting Up Your Phone

The following figure shows how to connect your phone to an AC power

source.

Power Insertion Cable

2
3
4

7.6m (25ft)
25-foot Network Cable
1

Power Adapter 5

To connect your phone to an AC power source:

1. Connect the 7.6m (25ft) Network Cable to the LAN jack on your phone.
2. Connect the other end of the 7.6m (25ft) Network Cable to the
Power Insertion Cable.
3. Connect the Power Insertion Cable to an available LAN port on the wall
or hub/switch device port.
4. Connect the Power Adapter to the Power Insertion Cable.
5. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.

Connecting Your Phone Using AC Power (One Phone, with Multi-Interface

Module)
You can connect one phone to an AC power source and the Multi-Interface
Module. In this way, you have access to the auxiliary audio connectors on the
module so you can connect speakers, wireless (lapel) microphones, and
recording devices and computers (to record phone calls).
Before you set up a phone using the Multi-Interface Module, make sure you
have the optional Multi-Interface Module Package (containing a
Multi-Interface Module, 3.6m (12-ft) Network Cable (10-pin), Power Adapter,
and Regional Power Cord).

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Setup Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows how to connect your phone to an AC power source
and the Multi-Interface Module.

Power Adapter

Multi-Interface
Module
6 5

12-foot
3.6m (12ft) 3
Network Cable (10-pin)

1
2

7.6m (25ft)
25-foot
Network Cable 4

To connect your phone to an AC power source and the Multi-Interface Module:

1. Connect the 3.6m (12ft) Network Cable (10-pin) to the LAN jack on your
phone.
2. Connect the other end of the 3.6m (12ft) Network Cable (10-pin) to the
Multi-Interface Module.
3. Connect the 7.6m (25ft) Network Cable to the Multi-Interface Module.
4. Connect the other end of the 7.6m (25ft) Network Cable to an available
LAN port on the wall or hub/switch device port.
5. Connect the Power Adapter to the Multi-Interface Module.
6. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.

Connecting Your Phone Using AC Power (Two Phones, with Multi-Interface

Module)
If you have a larger room configuration, you can connect up to two phones
together. In this case, the phones act as one phone and display the same
information. For more information on how to use your phone when two
phones are connected, see your system administrator.

1-6
 Setting Up Your Phone

Before you connect two phones together, make sure you have the optional
Multi-Interface Module Package (containing a Multi-Interface Module, 3.6m
(12-ft) Network Cable (10-pin), Power Adapter, and Regional Power Cord)
and the optional Console Interconnect Cable.
The following figure shows how to connect two phones to the network using
AC power.

Power Adapter
6
Multi-Interface
Module
7 5

3.6m (12ft)
12-foot 3
Network Cable (10-pin)

Console
Interconnect Cable

1
2

7.6m (25ft)
25-foot
Network Cable 4

To connect two phones to an AC power source:

Warning Make sure you connect the two phones and the Multi-Interface Module before you
connect the Power Adapter (with the attached Regional Power Cord) to the wall
outlet.

1. Connect the 3.6m (12ft) Network Cable (10-pin) to the LAN jack on the
first phone.
2. Connect the other end of the 3.6m (12ft) Network Cable (10-pin) to the
Multi-Interface Module.
3. Connect the 7.6m (25ft) Network Cable to the Multi-Interface Module.
4. Connect the other end of the 7.6m (25ft) Network Cable to an available
LAN port on the wall or hub/switch device port.
5. Connect the Power Adapter to the Multi-Interface Module.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

6. To connect phones, plug one end of the Console Interconnect Cable into
one of the microphone connectors on the first phone and the other end of
the cable into one of the microphone connectors on the second phone.

Warning When you insert the cable into a microphone connector, make sure the pins on the
cable line up with the microphone connector so that the cable inserts easily. If you
insert the Console Interconnect Cable upsidedown, you may damage the phone.

7. Connect the other end of the Power Adapter (with the attached
Regional Power Cord) to the wall outlet.

Connecting Optional External Microphones

You can connect microphones to your phone using an optional
External Microphone Kit. Depending on the External Microphone Kit you
have, your kit will contain either two SoundStation IP 7000 expansion
microphones (analog), or two Polycom Microphone Arrays (digital).
You connect microphones to the microphone connectors on your phone. Your
phone has two microphone connectors.
The following figure shows the microphone connectors on the back of your
phone.

Microphone Connectors

1-8
 Setting Up Your Phone

How you connect microphones depends on how you power your phone,
whether you have a one or two-phone setup, and if your phone is connected
to a Polycom HDX system or Polycom RealPresence Group system:

• For information on how to connect microphones to a single phone setup,

see Connecting Microphones to a Single Phone Setup on page 1-9.

• For information on connecting microphones to a two-phone setup, see

Connecting Microphones to a Two-Phone Setup on page 1-9.

• For information on attaching microphones to your phone when your

phone is connected to a Polycom HDX system or Polycom RealPresence
Group system, see Connecting Optional Video Components on page 1-13.

Connecting Microphones to a Single Phone Setup

You can attach up to two analog expansion microphones or two Polycom
Microphone Arrays to a single phone setup. You can daisy-chain two Polycom
Microphone Arrays. You cannot daisy-chain analog expansion microphones.

Note When you connect Polycom Microphone Arrays to your phone, you must connect
your phone to an AC power source and a Multi-Interface Module. For information on
connecting your phone using AC power and a Multi-Interface Module, see
Connecting Network and Power Sources on page 1-5.

To connect microphones to a single phone setup:

>> Connect the free end of a microphone cable to one of the microphone
connectors on your phone.
To attach two microphones, connect the free end of the other microphone
cable to the other microphone connector on your phone. (Or, if you are
attaching Polycom Microphone Arrays, you can daisy chain two
microphones to one microphone connector on your phone.)

Connecting Microphones to a Two-Phone Setup

You can attach up to two analog expansion microphones or one Polycom
Microphone Array to a two-phone setup.
You can connect an analog expansion microphone to just one of the phones, or
connect an analog expansion microphone to each phone. You can connect a
Polycom Microphone Array to one phone only; you cannot connect a Polycom
Microphone Array to each phone.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

To connect microphones to a two-phone setup:

>> Connect the free end of a microphone cable to the available microphone
connector on one of the phones. It does not matter which phone you attach
the microphone to.
If you want to attach two analog expansion microphones, connect the
other analog expansion microphone to the microphone connector on the
other phone.
The following figure shows a two-phone setup with two analog expansion
microphones (the maximum number you can attach for this setup).

Power Adapter

Multi-Interface
Module

Console Interconnect Cable

12-foot
3.6m (12ft)
Network Cable (10-pin)

25-foot
7.6m (25ft)
Network Cable

1 - 10
 Setting Up Your Phone

Connecting Optional Auxiliary Audio Components

You can connect various auxiliary audio components, such as wireless (lapel)
microphones, speakers, and recording devices and computers (to record
phone calls) to your phone. You can also connect your conference phone to
audio from a mobile device or a computer calling application.
You connect audio components to one of the following connectors:

• 2.5mm audio connector on your conference phone—to hear audio from

mobile devices and computer calling applications.
To connect a mobile device to your conference phone, you require the
optional Mobile Device Cable. To connect a computer calling application
to your conference phone, you require the optional Computer Calling
Cable.

• Audio connectors and ports on the Multi-Interface Module—to connect

wireless (lapel) microphones, speakers, and recording devices and
computers (to record phone calls).
To connect audio components to the Multi-Interface Module, see your
system administrator.
After you connect an auxiliary audio component to the Multi-Interface
Module, you must enable the component. To enable the component, see
the User Guide for the Polycom SoundStation IP 7000 Phone, available from
the SoundStation IP 7000 Support page.

Note You do not have to enable audio from a mobile device or from a computer calling
application. This audio is automatically enabled when you connect the
Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector
on your conference phone.

2.5mm Audio Connector on Phone

Your conference phone has a 2.5mm audio connector to connect to a mobile
device or to a computer calling application. You connect a mobile device or
computer calling application so you can use the conference phone speaker to
stream two-way audio from the mobile device or computer calling application
for hands-free conversations. When you connect mobile or computer audio to
your conference phone, all participants in a call or conference call (including
those connected through a mobile device or computer calling application) can
hear and speak to each other.
The 2.5mm audio connector is located on the right-side of your conference
phone, behind a door you flip open.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows the 2.5mm audio connector on the side of the
conference phone. The 2.5mm audio connector has a mobile phone icon above
it.

To connect to audio from a mobile device:

>> Connect one end of the optional Mobile Device Cable to the headset jack
on your mobile device, and connect the other end to the 2.5mm audio
connector on your conference phone.

Note If your conference phone setup has two connected phones, you can attach the
Mobile Device Cable to either conference phone.

For information on using your conference phone with a mobile device

connection, see the User Guide for the Polycom SoundStation IP 7000 Phone,
available from the SoundStation IP 7000 Support page.

To connect to audio from a computer calling application:

>> Connect one end (the end with two connectors) of the Computer Calling
Cable (contained in the optional Computer Calling Kit) to the sound card
on your computer, and connect the other end to the 2.5mm audio
connector on your phone.
For information on using your phone with a computer calling application, see
the User Guide for the Polycom SoundStation IP 7000 Phone, available from the
SoundStation IP 7000 Support Web page.

1 - 12
 Setting Up Your Phone

Audio Connectors on Multi-Interface Module

The Multi-Interface Module has various connectors and ports to connect
wireless (lapel) microphones, speakers, and recording devices and computers
(to record phone calls). To attach and use audio components, see your system
administrator.

Connecting Optional Video Components

You can connect your phone to a Polycom HDX system or
Polycom RealPresence Group system so that your phone can conduct video
calls and conferences.
You can connect your phone to the following Polycom HDX systems:

• Polycom® HDX® 4000 series

• Polycom® HDX® 6000 HD

• Polycom® HDX® 7000 series

• Polycom® HDX® 8000 HD

• Polycom® HDX® 9000 series

You can connect your phone to the following Polycom RealPresence Group
systems:

• Polycom® RealPresence® Group 300 system

• Polycom® RealPresence® Group 500 system

• Polycom® RealPresence® Group 700 system

For information on how to use your phone when it is connected to a
Polycom HDX system or Polycom RealPresence Group system, see the
User Guide for the Polycom SoundStation IP 7000 Phone, available from the
SoundStation IP 7000 Support page. For detailed information on how to use a
Polycom HDX system or Polycom RealPresence Group system, see the
Polycom HDX system or Polycom RealPresence Group system
documentation, which is available by navigating from the Video Support
page. For detailed information on software compatibility between
SoundStation IP 7000 phones and Polycom HDX systems and Polycom
RealPresence Group systems, see the Polycom UC Software Administrators’
Guide, available from the SoundStation IP 7000 Support page.
Before you set up your phone to connect to a Polycom HDX system or Polycom
RealPresence Group system, make sure you have the optional Video Kit
(containing a Polycom Microphone Array Cable). You use the Polycom
Microphone Array Cable to connect your phone to the Polycom HDX system
or Polycom RealPresence Group system.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

When you connect your phone to a Polycom HDX system or Polycom

RealPresence Group system, you do not need to connect your phone to a
power source (even if you want to attach Polycom Microphone Arrays to your
phone). The Polycom HDX system or Polycom RealPresence Group system
provides the power source.

To connect your phone to a Polycom HDX system or Polycom RealPresence

Group system:

Note You can only connect a single-phone setup to the Polycom HDX system or Polycom
RealPresence Group system. That is, you cannot connect two phones together
(using the Console Interconnect Cable), and then connect the phones to a
Polycom HDX system or Polycom RealPresence Group system.

1. (Optional, but highly recommended.) Connect your phone to the

network:

Note If you want to use a Multi-Interface Module (to access auxiliary audio connectors),
follow the steps for Connecting Your Phone Using AC Power (One Phone, with
Multi-Interface Module) on page 1-5, and then go to step 2.

a Connect the 7.6m (25ft) Network Cable to the LAN jack on your
phone.
b Connect the other end of the 7.6m (25ft) Network Cable to an available
LAN port on the wall or hub/switch device port.
The following figure shows how to connect your phone to the
network.

7.6m (25ft)

1 - 14
 Setting Up Your Phone

2. (Optional.) Connect any optional components to your phone:

— Connect an analog expansion microphone, or up to two Polycom
Microphone Arrays, to one microphone connector on your phone (the
other microphone connector on your phone must be available to
connect to the Polycom HDX system or Polycom RealPresence Group
system). See Connecting Optional External Microphones on page 1-8.

Note You can only attach one analog expansion microphone directly to your phone when
your phone is connected to a Polycom HDX system or Polycom RealPresence
Group system.
You can only daisy-chain up to two Polycom Microphone Arrays directly to your
phone when your phone is connected to a Polycom HDX system or Polycom
RealPresence Group system. If you want, you can also connect Polycom
Microphone Arrays to the Polycom HDX system or Polycom RealPresence Group
system (the exact number depends on the system you have). To find out how many
Polycom Microphone Arrays you can connect to your system, go to the
Video Support Web page, and select your system. From your system’s Support
page, select your system’s setup guide, and go to the “optional setup” instructions.

— Connect auxiliary audio components. See Connecting Optional

Auxiliary Audio Components on page 1-11.
3. Connect one end of the Polycom Microphone Array Cable into an
available microphone connector on your phone, and connect the other
end to the Polycom HDX system or Polycom RealPresence Group system.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

The following figure shows how to connect the Polycom Microphone

Array Cable to an available microphone connector on your phone. The
other end of the cable connects to the Polycom HDX system or Polycom
RealPresence Group system.

Registering Your Phone

Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after you set up your phone, your phone will be registered
with a telephony system and ready to use.
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
administrator will have to register it.
For detailed information on how to register your phone after it’s set up, see
Registering Standalone Phones (Quick Tip 44011), available from the Polycom
Engineering Advisories and Technical Notifications Support page.

1 - 16
 2
Troubleshooting Your Phone Setup

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use the SoundStation IP 7000
conference phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and recommended corrective actions to
take. Problems are grouped as follows:

• Installation Configuration on page 2-2

• Power and Startup on page 2-3

• Controls on page 2-4

• Access to Screens and Systems on page 2-5

• Calling on page 2-6

• Displays on page 2-7

• Audio on page 2-7

• Overall Functioning on page 2-8

To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 2-8.
If your phone is unable to perform certain tasks, a warning icon, , will
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see Investigating Phone Warnings on
page 2-8.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

Installation Configuration

Symptom Problem Corrective Action

The display shows: The phone installation Verify that you have installed the phone(s)
configuration is not supported. and any components correctly:
“General configuration error
Unsupported configuration • Check that no more than two phones
Undo last configuration change” are connected together.
• Check that no more than two
expansion microphones are installed.
If your conference room setup has two
connected phones, check that only
one expansion microphone is
installed.
• Refer to Installing Your Phone on
page 1-3.
• Contact your system administrator.

The display shows: More than one 3.6m (12ft) Connect only one 3.6m (12ft) Network
Network Cable (10-pin) has been Cable (10-pin) to the multiple phone
“Daisy-Chaining Error: connected to a phone installation. See Installing Your Phone on
Multiple Ethernet cables installation. page 1-3.
Connect only one Ethernet
cable”

2-2
 Troubleshooting Your Phone Setup

Power and Startup

Symptom Problem Corrective Action

The display shows: The network cable is not properly Verify that the network cable is properly
connected. connected:
“Network Link is Down”
• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
• Check that the switch or hub is
operational (flashing link/status
lights).
• Press the Menu key, and then select
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it is Active.

• To attempt re-registration with the call

server, reboot the phone. For more
information, see your system
administrator.
• Contact your system administrator.

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Setup Guide for the Polycom SoundStation IP 7000 Phone

Controls
Symptom Problem Corrective Action

The dial pad does not work. The dial pad on the phone does Try the following:
not respond.
• Check for a response from other
feature keys.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.

• Check the termination at the switch or

hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if not accessible, contact
your system administrator).
Note: Before restarting your phone,
contact your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.

2-4
 Troubleshooting Your Phone Setup

Access to Screens and Systems

Symptom Problem Corrective Action

There is no response when you The phone is not in an active Do one of the following:
press a feature key. state.
• Press the keys more slowly.
• Call the phone to confirm that inbound
call display and ringing is normal. If
successful, try to press feature keys
within the call to access the Directory
or Buddy Status screens, for example.
• To confirm the line is actively
registered to the call server, press the
Menu key, and then select Status >
Lines > Line Information. From the
Line Information screen, verify that
your phone line is registered.

• To attempt re-registration with the call

server, reboot the phone. For more
information, see your system
administrator.

The display shows: The network cable is not properly See Power and Startup on page 2-3.
connected.
“Network Link is Down”

2-5
Setup Guide for the Polycom SoundStation IP 7000 Phone

Calling
Symptom Problem Corrective Action

There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the
the phone. phone:

• Check that the display is illuminated.

• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)

There is no audible ringing. Ring setting or volume is low. Verify incoming ring setting and volume
level:

• To adjust the ringer volume, press

either or when the

phone is in the idle state.
• Check that the ring type selected is
not set to Silent Ring. (For more
information, see the User Guide for
the Polycom SoundStation IP 7000
Phone, available from the
SoundStation IP 7000 Support Web
page.)

Outbound or inbound calling is Place a call to the phone under

unsuccessful. investigation. Check that the display
indicates incoming call information.

A “hollow” phone icon displays at The phone is not registered to a Ask your system administrator to register
the top left of the screen. server. the phone to a server.

2-6
 Troubleshooting Your Phone Setup

Displays
Symptom Problem Corrective Action

There is no display. Power is not correctly applied to Verify that power is correctly applied to the
the phone. phone:
The display is incorrect.
• Check that the display is illuminated.
The display has bad contrast. • Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
• If your phone uses in-line power, have
your system administrator check that
the switch is supplying power to the
phone.

The contrast needs adjustment. Adjust the screen contrast. (See the User
Guide for the Polycom SoundStation IP
7000 Phone, available from the
SoundStation IP 7000 Support Web
page.)

The display is flickering. Certain types of older fluorescent Try the following:
lighting cause the display to
appear to flicker. • Move the phone away from the lights.
• Replace the lights.

Audio
Symptom Problem Corrective Action

The speaker has no audible Speaker volume is low. Adjust the speaker volume. During a call,
sound.
press either or .

2-7
Setup Guide for the Polycom SoundStation IP 7000 Phone

Overall Functioning
Symptom Problem Corrective Action

The phone is malfunctioning. The phone may need to be Restart the phone:
restarted.
1. Press , and then select
Note: If your phone malfunctions,
you may be able to restore Settings > Basic > Restart Phone.
normal operation without 2. To confirm the restart, press the Yes
restarting it. Before you restart soft key.
your phone, contact your system
The restart process begins. The process
administrator.
ends when the idle screen displays.
Note: Call lists are automatically
cleared when you restart your
phone.

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, keypad mappings, display, and LEDs. See your
system administrator for instructions on how to perform these tests.

To test your phone hardware:

>> Press , and then select Status > Diagnostics > Test Hardware >
Audio Diagnostics, Keypad Diagnostics, Display Diagnostics, or LED
Diagnostics.

Investigating Phone Warnings

If your phone is unable to perform certain tasks, a warning icon, , will
display in the status bar. The warning icon lets you know that your phone has
one or more issues that you should know about. You can view information
about phone issues from the Warnings screen.

To view a detailed list of phone issues:

>> Press , and then select Status > Diagnostics > Warnings.

2-8
 Troubleshooting Your Phone Setup

The Warnings screen displays (as shown next), listing any phone issues. To
view details, scroll to a warning and press the Details soft key.

After you view the phone warnings, you can press the Clear Icon soft key to
remove the icon from the status bar. The warning will still display in the
Warnings list until the phone issue is fixed.
Each time your phone has a warning that you haven’t viewed, the
Warning icon displays.

2-9
Setup Guide for the Polycom SoundStation IP 7000 Phone

2 - 10
Safety Notices

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.

Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Safety Notices – 1
Setup Guide for the Polycom SoundStation IP 7000 Phone

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Safety Notices – 2
 Safety Notices

Safety and Compliance

Part 15 FCC Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class A Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without
connections to the outside plant.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This SoundStation IP 7000 phone is marked with the CE mark. This mark indicates compliance with EC Directive
1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough,
Berkshire, SL1 4DX, UK.

Safety Notices – 3
Setup Guide for the Polycom SoundStation IP 7000 Phone

Safety and Compliance (continued)

CE Mark R & TTE Directive (EU only)

Polycom (UK) Ltd tímto prohlašuje, že tento SoundStation IP 7000 je ve shode se základními požadavky a dalšími
príslušnými ustanoveními smernice 1999/5/ES.
Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr SoundStation IP 7000 overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät SoundStation IP 7000 in Übereinstimmung mit den
grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
Käesolevaga kinnitab Polycom (UK) Ltd seadme SoundStation IP 7000 vastavust direktiivi 1999/5/EÜ põhinõuetele
ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.
Hereby, Polycom (UK) Ltd. declares that this SoundStation IP 7000 is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.
Por medio de la presente Polycom (UK) Ltd declara que el SoundStation IP 7000 cumple con los requisitos
esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ SoundStation IP 7000 ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ
ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.
Par la présente Polycom (UK) Ltd déclare que l’appareil SoundStation IP 7000 est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.
Con la presente Polycom (UK) Ltd dichiara che questo SoundStation IP 7000 è conforme ai requisiti essenziali ed
alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation IP 7000 er í samræmi við grunnkröfur og aðrar kröfur, sem
gerðar eru í tilskipun 1999/5/EC
Ar šo Polycom (UK) Ltd deklare, ka SoundStation IP 7000 atbilst Direktivas 1999/5/EK butiskajam prasibam un
citiem ar to saistitajiem noteikumiem.
Šiuo Polycom (UK) Ltd deklaruoja, kad šis SoundStation IP 7000 atitinka esminius reikalavimus ir kitas 1999/5/EB
Direktyvos nuostatas.
Hierbij verklaart Polycom (UK) Ltd dat het toestel SoundStation IP 7000 in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan SoundStation IP 7000 jikkonforma mal-htigijiet essenzjali u ma
provvedimenti ohrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.
Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a SoundStation IP 7000 megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
Polycom (UK) Ltd erklærer herved at utstyret SoundStation IP 7000 er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.
Niniejszym Polycom (UK) Ltd oswiadcza, ze SoundStation IP 7000 jest zgodne z zasadniczymi wymaganiami oraz
innymi stosownymi postanowieniami Dyrektywy 1999/5/WE
Polycom (UK) Ltd declara que este SoundStation IP 7000 está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.
Polycom (UK) Ltd týmto vyhlasuje, že SoundStation IP 7000 splna základné požiadavky a všetky príslušné
ustanovenia Smernice 1999/5/ES.
Polycom (UK) Ltd vakuuttaa täten että SoundStation IP 7000 tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.
Härmed intygar Polycom (UK) Ltd att denna SoundStation IP 7000 står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

Safety Notices – 4
 Safety Notices

Safety and Compliance (continued)

WARNING Electrical Safety

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network
(TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports
both use RJ-45 connectors. Use caution when connecting cables.
This product is rated 48Vdc, 0.375A. When used with the optional external power supply, the power supply shall be
a Listed power supply with a LPS output, rated 48V, min. 0.375A.
Russian Compliance
Ministry of Information Technologies & Communication of the Russian Federation – Declaration of
Conformity. DoC # -5080. Expiry 02/24/2014.
New Zealand Telepermit
Polycom SoundStation IP 7000 Handsfree VoIP Conference Telephone PTC 216/08/011
PTC General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item
complies with minimum conditions for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom’s network services.
Australia
Warning: This equipment will not operate when mains power fails.
Restriction of Hazardous Substances (RoHS)
All Polycom products comply with the requirements of the EU Directive Restriction of Hazardous Substances
(RoHS) 2002/95/EC. Statements of compliance can be obtained from [email protected].

Safety Notices – 5
Setup Guide for the Polycom SoundStation IP 7000 Phone

Safety and Compliance (continued)

Waste Electrical and Electronic Equipment (WEEE)

All Polycom products that fall within the scope of the EU Directive Waste Electrical and Electronic
Equipment (WEEE) 2002/96/EC carry the crossed wheelie bin symbol which advises customers not to
dispose of electronic products in the domestic waste stream but to recycle them safely as e-waste.
Polycom Take Back
In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to
business users. Details can be found at http://www.polycom.com/company/about-us/recycle-program.html.
Operating Ambient Conditions:
• Operating temperature: 32 - 104°F (0 - 40°C)
• Relative humidity: 20%-85% (noncondensing)
• Storage temperature: -22 - 131°F (-30 - 55°C)

Safety Notices – 6