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BANK EXAMINATIONS
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COMPUTER/MARKETING
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KNOWLEDGE
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SBI Clerical Cadre Exam. 2009 9. Which of the following groups consist of only
output devices ? (D)
Computer Knowledge/ (A) Scanner, Printer, Monitor
(B) Keyboard, Printer, Monitor
Marketing Aptitude (C) Mouse, Printer, Monitor
(D) Plotter, Printer, Monitor
(E) None of these
1. A keyboard is this kind of device— (B)
10. The rectangular area of the screen that displays
(A) black (B) input
a program, data, and/or information is a— (D)
(C) output (D) word Processing
(A) title bar (B) button
(E) None of these
(C) dialog box (D) window
2. IT stands for— (A)
(E) None of these
(A) information Technology
(B) integrated Technology 11. A(n)………contains commands that can be
(C) intelligent Technology selected. (B)
(D) interesting Technology (A) pointer (B) menu
(E) None of these (C) icon (D) button
3. Which of the following refers to the fastest, (E) None of these
biggest and most expensive computers ? (B) 12. An error is also known as— (A)
(A) Personal Computers (A) bug (B) debug
(B) Supercomputers (C) cursor (D) icon
(C) Laptops (E) None of these
(D) Notebooks 13. Arithmetic Operations— (D)
(E) None of these (A) involve matching one data item to another to
4. A collection of related information sorted and dealt determine if the first item is greater than, equal
with as a unit is a— (C) to, or less than the other item
(A) disk (B) data (B) sort data items according to standard,
(C) file (D) floppy predefined criteria in ascending order or
(E) None of these descending order
5. The process of a computer receiving information (C) use conditions with operators such as AND,
from a server on the Internet is known as— (C) OR and NOT
(A) pulling (B) pushing (D) include addition, subtraction, multiplication
(C) downloading (D) transferring and division
(E) None of these (E) None of these
6. Which part of the computer helps to store 14. Sending an e-mail is similar to— (B)
information ? (A) (A) picturing an event
(A) Disk drive (B) Keyboard (B) narrating a story
(C) Monitor (D) Printer (C) writing a letter
(E) None of these (D) creating a drawing
7. ………………is the process of carrying out (E) None of these
commands. (C) 15. Promotion in Marketing means— (B)
(A) Fetching (B) Storing (A) passing an examination
(C) Executing (D) Decoding (B) elevation from one grade to another
(E) None of these (C) selling the products through various means
8. The role of a………generally is to determine a (D) selling the product in specific areas
buyer’s needs and match it to the correct (E) None of these
hardware and software. (B) 16. Microsoft Word is an example of— (B)
(A) computer Scientist (A) an operating system
(B) computer sales representative (B) a processing device
(C) computer consultant (C) application software
(D) corporate trainer (D) an input device
(E) None of these (E) None of these

1
17. Sources of Sales Leads are— (E) 28. One of the following is a target group for the
(A) Data Mining marketing of Internet Banking. (C)
(B) Market Research (A) All the customers
(C) Media Outlets (B) All the educated customers
(D) Promotional Programs (C) All the computer educated customers
(E) All of these (D) Only creditors
18. Any data or instruction entered into the memory (E) All of these
of a computer is considered as— (A) 29. Innovation mean— (D )
(A) storage (B) output (A) Product Designing (B) New ideas
(C) input (D) information (C) Impulse (D) Both (A) and (B)
(E) None of these (E) None of these
19. Which part of the computer displays the work done? 30. One of the following is a target group for the
(A) RAM (B) printer (C) marketing of educational loan. (B)
(C) monitor (D) ROM (A) All the customers (B) Students
(E) None of these (C) Only poor students
20. One of the methods for Market Monitoring is— (D) Students having promising educational track
(A) to watch TV serials (C) record
(B) to discuss with other sales persons (E) All of these
(C) to monitor media outlets 31. Service after sale is not the function of— (A)
(D) All of these (A) Marketing staff
(E) None of these (B) Seller
21. Market Expansion means— (E) (C) Director of the company
(A) hiring more staff (D) Employees of the company
(B) firing more staff (E) All of the above are wrong
(C) buying more products 32. If done through………the rural marketing would
(D) buying more companies be more effective. (B)
(E) None of these (A) fairs (B) village fairs
22. A series of instructions that tells a computer what (C) door to door campaign
to do and how to do it is called a— (A) (D) All of these (E) None of these
(A) program (B) command 33. Market Survey means— (A)
(C) user response (D) processor (A) Market Research (B) Market Planning
(E) None of these (C) Marketing Strategies(D) Market Monitering
23. Effective marketing helps in— (d) (E) All of these
(A) developing new products 34. ………can be done through digital Banking? (A)
(B) creating a competitive environment (A) Mobile phone (B) Internet
(C) building demand for products (C) Telephone (D) All of these
(D) All of these (E) None of these
(E) None of these 35. A good seller should have the following quality/
24. Which is the part of a computer that one can touch qualities ? (D)
and feel ? (a) (A) Devotion to the work(B) Submissive
(A) Hardware (B) Software (C) Sympathy (D) All of these
(C) Programs (D) Output (E) None of these
(E) None of these 36. The rural marketing is not required because—
25. A Call in Marketing means— (d) (A) rural people do not understand marketing
(A) to phone the customers (B) its not practical from the cost point of view
(B) to visit the customers (C) it is sheer wastage of time (D)
(C) to visit the marketing site (D) All are wrong
(D) to call on prospective customers (E) All are correct
(E) None of these 37. Planned-cost service means— (B)
26. Delivery Channel means— (c) (A) Costly products
(A) maternity wards (B) Extra profit on the same cost
(B) handing over the products to the buyers (C) Extra work by seller
(C) places where products are made available to (D) All of these
the buyers (E) None of these
(D) All of these 38. Internet marketing means— (E)
(E) None of these (A) Self-marketing
27. Processing involves— (B) (B) Core Groups monitering
(A) inputting data into a computer system (C) Employees marketing
(B) transforming input into output (D) All of these (E) None of these
(C) displaying output in a useful manner 39. The aim of successful marketing is— (D)
(D) providing relevant answers (A) to increase the sale
(E) None of these (B) to increase the profit

2
 (C) to increase the output of sellers 10. You click at B to make the text— (D)
(D) All of these (E) None of these (A) Italics (B) Underlined
40. The networking becomes……through (C) Italics and Underlined
networking. (C) (D) Bold
(A) very difficult (B) dull (E) None of these
(C) easy 11. Which part is the ‘brain’ of the computer ? (A)
(D) has no role in marketing (A) CPU (B) Monitor
(E) None of these (C) RAM (D) ROM
(E) None of these

SBI Clerk (First Shift) Examination,

12. A disk’s content that is recorded at the time of
manufacture and that cannot be changed or
Marketing /Computer Knowledge erased by the user is—
(A) Memory-only (B) Write-only
(C)

(Held on 8-11-2009) (C) Read-only (D) Run-only

(E) None of these
13. Help Menu is available at which button ? (B)
1. If text was highlighted and ‘Edit’ ‘Copy’ was (A) End (B) Start
clicked, what would happen ? (A) (C) Turnoff (D) Restart
(A) Text would be copied from the document and (E) None of these
placed in the clipboard 14. You can keep your personal files/folders in—
(B) Text would be removed from the document (A) My Folder (B) My Documents (B)
and placed in the clipboard (C) My Files (D) My Text
(C) Text from the clipboard would be placed in (E) None of these
the document at the place where the cursor is 15. A central computer that holds collections of data
blinking and programs for many PCs, workstations, and
(D) Only (B) and (C) (E) None of these other computers is a(n)— (D)
2. The blinking point which shows your position in (A) Supercomputer (B) Minicomputer
the text is called— (B) (C) Laptop (D) Server
(A) Blinker (B) Cursor (E) None of these
(C) Causer (D) Pointer 16. A Website’s main page is called its— (A)
(E) None of these (A) Home Page (B) Browser Page
3. For seeing the output, you use— (A) (C) Search Page (D) Bookmark
(A) Monitor (B) Keyboard
(E) None of these
(C) Mouse (D) Scanner
17. Data that is copied from an application is stored
(E) None of these
in the— (D)
4. CDs are of which shape ? (C)
(A) Driver (B) Terminal
(A) Square (B) Rectangular
(C) Prompt (D) Clipboard
(C) Round (D) Hexagonal
(E) None of these
(E) None of these
5. A scanner scans— (C) 18. Changing an existing document is called ………
(A) Pictures (B) Text the document. (C)
(C) Both Pictures and Text (A) creating (B) deleting
(D) Neither Pictures nor Text (C) editing (D) adjusting
(E) None of these (E) None of these
6. A directory within in directory is called— (D) 19. In a spreadsheet program the ………… contains
(A) Mini Directory (B) Junior Directory related worksheets and documents. (A)
(C) Part Directory (D) Sub Directory (A) workbook (B) column
(E) None of these (C) cell (D) formula
7. For opening and closing of the file in Excel, you (E) None of these
can use which bar ? (C) 20. Which of the following is not an input device ?
(A) Formatting (B) Standard (A) Keyboard (B) Monitor (B)
(C) Title (D) Formatting or Title (C) Joystick (D) Microphone
(E) None of these (E) None of these
8. Which of the following controls the manner of 21. Marketing is the combined study of— (A)
interaction between the user and the operating (A) Buyer’s behaviour and consumer tasks
system ? (A) (B) Product demand and Product supply
(A) User interface (B) Language translator (C) Brand building and Publicity
(C) Platform (D) Screen saver (D) Sales force abilities and customer
(E) None of these responses
9. Computer language used on the Internet is— (E) All of these
(A) BASIC (B) COBOL (C) 22. Effective Marketing helps in— (A)
(C) Java (D) Pascal (A) Boosting the sales
(E) None of these (B) Boosting the purchases

3
 (C) Boosting the demand and supply 35. ‘USP’ in Marketing means— (E)
(D) All of these (A) Useful Sales Procedures
(E) None of these (B) Useful Selling Propositions
23. Market size means— (D) (C) Useful Sales Persons
(A) Size of the sales teams (D) Used Sales Plans
(B) Size of the company (E) Unique Selling Propositions
(C) Scope for profit 36. ‘ATM’ stands for— (D)
(D) Scope for marketing (A) Anywhere Marketing
(E) None of these (B) Any Time Marketing
24. Market share means— (E) (C) Any Time Money
(A) Share Market (B) Sensex (D) Automated Teller Machine
(C) Market changes (D) Market demands (E) Automatic Timely Machine
(E) Share of business among pears 37. Market Plan is a— (D)
25. Direct Marketing means— (D) (A) Selling process (B) Year-end-budget
(A) Face to face marketing (C) Calendar
(B) Over the counter marketing (D) Business document for marketing strategies
(C) Door to door marketing (E) All of these
(D) All of these (E) None of these 38. Market segmentation means dividing— (A)
26. A ‘Lead’ means— (B) (A) The market group into homogeneous groups
(A) A buyer (B) A seller (B) The market process into easy steps
(C) Employee (D) Employer (C) The sales teams into small groups
(E) None of these (D) All of these
27. DSA means— (B) (E) None of these
(A) District Sales Authority 39. ‘HNI’ means— (C)
(B) Direct Selling Agent (A) Highly Non-interested Individuals
(C) Distributor and Sales Agents (B) Highly Needy Individuals
(D) Distributor and State Agent (C) High Networth Individuals
(E) None of these (D) Highly Negative Individuals
28. A DSA’s main function is— (D) (E) None of these
(A) To boost customer contacts 40. Digital Marketing includes. Find the incorrect
(B) To boost emails answer— (C)
(C) To boost telemarketing (A) Web advertisement (B) E-mail canvassing
(D) All of these (C) Blogs (D) SMS campaigns
(E) None of these (E) Mobile alerts
29. A ‘Prospect’ means— (C)
(A) Company’s Prospectus
(B) Company’s Memorandum of Association Allahabad Bank Clerk Exam., 2008
(C) A likely buyer
(D) A likely seller
Computer General Knowledge
(E) None of these (Held on 30-08-2008)
30. To ‘close a call’ means— (A)
(A) To clinch the sales
(B) To abandon the sales 1. If a word is typed that is not in Word’s dictionary,
(C) To lose the business a____________wavy underline appears below
(D) To annoy the customer the word. (A)
(E) To exit from the sales team (A) red (B) green
31. Good selling skill calls for— (D) (C) blue (D) black
(A) Patience (B) Perseverance (E) None of these
(C) Persuasion (D) Pursuit 2. The____________button on the quick access
(E) All of these Toolbar allows you to cancel your recent
32. Marketing channels means— (C) commands or actions. (D)
(A) Delivery time (B) Delivery period (A) Search (B) Cut
(C) Sales outlets (D) Purchase outlets (C) Document (D) Undo
(E) All of these (E) None of these
33. Value added services means— (D) 3. In Excel, any set of characters containing a letter
(A) Additional cost (B) Additional production , hyphen, or space is considered— (B)
(C) Additional staff (D) Additional services (A) a formula (B) text
(E) All of these (C) a name (D) a title
34. A ‘Target Group’ means— (B) (E) None of these
(A) Group of salesmen targeting the customers 4. ____________Software allows users to perform
(B) Likely buyers (C) Group of products calculations on rows and columns of data. (C)
(D) Group of companies (E) All of these (A) Word processing

4
 (B) Presentation graphics 16. The operating system controls access to the
(C) Database Management Systems processor by assigning a(n) ____________ to
(D) Electronic Spreadsheet each task requiring the processor’s attention.
(E) None of these (A) CPU (B) slice of time (B)
5. A ____________represent approximately one (C) stack (D) event
billion memory locations. (C) 17. The blocks of code, included in the operating
(A) kilobyte (B) megabyte system, that software applications interact with
(C) gigabyte (D) terabyte are known as: (A)
(E) None of these (A) application programming interfaces (APIs).
6. ____________cells involves creating a single cell (B) complimentary metal-oxide conductors
by combining two or more selected cells. (B) (CMOS).
(A) Formatting (B) Merging (C) device drivers.
(C) Embedding (D) Splitting (D) bootstrap loaders.
(E) None of these 18. MS-DOS is a ____________ operating system.
7. The operating system is the most common type (A) point-and-click (B) user-friendly (C)
of____________software. (C) (C) command-driven (D) Mac
(A) communication (B) application 19. An interrupt handler is a(n): (D)
(C) system (D) word-processing (A) location in memory that keeps track of recently
(E) None of these generated interrupts.
8. When you quickly press and releaes the left (B) peripheral device.
mouse button twice , you are— (C) (C) utility program.
(A) Primary-clicking (B) pointing (D) special numeric code that indicates the
(C) Double-clicking (D) Secondary-clicking priority of a request.
(E) None of these
20. A spooler is a(n): (C)
9. The horizontal and vertical lines on a worksheet
(A) location in memory that maintains the contents
are called— (D)
of a document until it prints out.
(A) cells (B) sheets
(B) print job.
(C) block lines (D) gridlines
(C) program that coordinates the print jobs that
(E) None of these
are waiting to print.
10. To delete an incorrect character in a document,
____________ to erase to the right of the insertion (D) message sent from the printer to the
point. (D) operating system when a print job is completed.
(A) press the left mouse key 21. Virtual memory is typically located: (D)
(B) double-click the right mouse key (A) on a floppy disk. (B) in the CPU.
(C) press the BACKSPACE key (C) in a flash card. (D) on the hard drive.
(D) press the delete key 22. The purpose of a swap (or page) file is to: (B)
(E) None of these (A) maintain pages of documents that are being
11. The operating system does all of the following spooled to the printer.
EXCEPT: (D) (B) hold a program’s data or instructions in virtual
(A) provide a way for the user to interact with the memory when it can’t fit in RAM.
computer. (C) prevent thrashing in a multitasking
(B) manage the central processing unit (CPU). environment.
(C) manage memory and storage. (D) allow multiple print jobs to print their pages
(D) enable users to perform a specific task such out simultaneously.
as document editing. 23. The definition of thrashing is: (A)
12. During the boot process, the____________looks (A) swapping data between virtual memory and
for the system files. (B) RAM too frequently.
(A) CD (B) BIOS (B) insufficient hard disk space.
(C) CPU (D) DVD (C) too many processors being managed by the
13. ____________ are lists of commands that operating system.
appear on the screen. (C) (D) inaccurate information stored in the registry.
(A) GUIs (B) Icons 24. All of the following are TRUE of Safe Mode
(C) Menus (D) Windows EXCEPT: (B)
14. ____________ is the ability of an operating (A) Safe Mode is a special diagnostic mode.
system to control the activities of multiple (B) Safe Mode loads all nonessential icons.
programs at the same time. (A) (C) Safe Mode allows users to troubleshoot
(A) Multitasking (B) Streamlining errors.
(C) Multiuser (D) Simulcasting (D) Safe Mode loads only the most essential
15. The unique signal, generated by a device, that devices.
tells the operating system that it is in need of 25. Verification of a login name and password is
immediate attention is called an: (C) known as: (C)
(A) action. (B) event. (A) configuration. (B) accessibility.
(C) interrupt. (D) activity. (C) authentication. (D) logging in.

5
26. The combination of the operating system and the 36. The operating system allows users to organize
processor is referred to as the computer’s: (B) the computer’s contents in a hierarchical
(A) CPU. (B) platform. structure of directories that include all of the
(C) BIOS. (D) CMOS. following EXCEPT: (D)
27. The following message generally means: (A) (A) files. (B) folders.
(A) a nonsystem floppy has been left in the floppy (C) drives. (D) systems.
disk drive. 37. All of the following statements concerning
(B) the CD drive is not functioning. windows are true EXCEPT— (A)
(C) the BIOS is corrupted. (A) windows are an example of a command-
(D) there is a problem loading a device. driven environment.
28. Which of the following is the correct sequence of (B) windows can be resized and repositioned on
actions that takes place during the boot-up the desktop.
process? (B) (C) more than one window can be open at a time.
(A) Load operating system ? Activate BIOS ? (D) toolbars and scrollbars are features of
Perform POST ? Check configuration settings windows.
(B) Activate BIOS ? Perform POST ? Load 38. All of the following statements concerning files
operating system ? Check configuration settings are true EXCEPT— (C)
(C) Perform POST ? Load operating system? (A) A file is a collection of related pieces of
Activate BIOS ? Check configuration settings information stored together for easy reference.
(D) Activate BIOS ? Check configuration settings? (B) Files can be generated from an application.
Perform POST ? Load operating system (C) Files are stored in RAM.
29. All of the following are steps involved in the boot (D) Files should be organized in folders.
process EXCEPT: (D) 39. Using Windows Explorer, a plus (+) sign in front
(A) load the operating system into RAM. of a folder indicates— (B)
(B) the power-on self-test. (A) an open folder.
(C) activate the basic input/output system (BIOS). (B) the folder contains subfolders.
(D) load application programs. (C) a text file.
30. The ____________, stored on a ROM chip, is (D) a graphics file.
responsible for loading the operating system from 40. In Windows XP, if you want to see the file size and
its permanent location on the hard drive into RAM. modified dates of all files in a folder, the best
(A) BIOS (B) API (A) viewing option is the __________ view. (C)
(C) device driver (D) supervisor program (A) List (B) Thumbnails
31. The basic input/output system (BIOS) is stored (C) Details (D) Icon
in: (B)
(A) RAM. (B) ROM.
(C) the CPU. (D) the hard drive.
32. Ensuring that the essential peripheral devices
Allahabad Bank Probationary
are attached and operational is the Officers Exam
____________ process.
(A) configuration (B) CMOS
(C)
Computer General Awareness
(C) POST (D) ROM
33. The memory resident portion of the operating
(Held on 17-08-2008)
system is called the— (D)
(A) registry. (B) API. 1. Programs from the same developer , sold
(C) CMOS. (D) kernel. bundled together , that provide better integration
34. Which of the following does NOT occur during and share common features , toolbars and
the power-on self-test (POST)? (A) menus are known as .... (A)
(A) The ScanDisk utility begins to run. (A) software suites
(B) The video card and video memory are tested. (B) integrated software packages
(C) The BIOS identification process occurs. (C) software processing packages
(D) Memory chips are checked to ensure they are (D) personal information managers
working properly. (E) none of these
35. All of the following are TRUE regarding virtual 2. A data warehouse is which of the following? (C)
memory EXCEPT— (A) (A) Can be updated by the end users
(A) any amount of RAM can be allocated to virtual (B) Contains numerous naming conventions and
memory. formats
(B) the setting for the amount of hard drive space (C) Organized around important subject areas
to allocate to virtual memory can be manually (D) Contains only current data
changed. (E) None of these
(C) this temporary storage is called the swap file 3. ______________ servers store and manages
(or page file). files for network users. (D)
(D) virtual memory is physical space on the hard (A) Authentication (B) Main
drive.

6
 (C) Web (D) File 14. Servers are computers that provide resources to
(E) None of these other computers connected to a ___________
4. All of the following are examples of real security (A) mainframe (B) network (B)
and privacy risks Except _____ (B) (C) supercomputer (D) client
(A) hackers (B) spam (E) None of these
(C) viruses (D) identify theft 15. A goal of data mining includes which of the
(E) None of these following? (A)
5. ______ terminals (formerly known as cash (A) To explain some observed event or condition
registers) are often connected to complex (B) To confirm that data exists
inventory and sales computer systems. (B) (C) To analyze data for expected relationships
(A) Data (B) Sales (D) To create a new data warehouse
(C) Query (D) Point-of-sale (POS) (E) None of these
(E) None of these 16. URL stands for ........ (C)
(A) Universal Research List
6. The OSI model is divided into _______
(B) Universal Resource List
processes called layers. (C)
(C) Uniform Resource Locator
(A) five (B) six
(D) Uniform Research Locator
(C) seven (D) eight (E) None of these
(E) None of these 17. A database management system (DBMS) is a
7. System software is the set of programs that ............ (D)
enables your computer's hardware devices and (A) hardware system used to create , maintain
______ software to work together. (DB) and provide controlled access to a database
(A) management (B) processing (B) hardware system used to create, maintain,
(C) utility (D) application and provide uncontrolled access to a database.
(E) None of these (C) software system used to create, maintain, and
8. ________ are specially designed computer chips provide uncontrolled access to a database.
reside inside other devices, such as your car or (D) software system used to create, maintain, and
your electronic thermostat. (B) provide controlled access to a database.
(A) Servers (E) None of these
(B) Embedded computers 18. Which of the following is NOT a goal of transaction
(C) Robotic computers (D) Mainframes processing system ? (?)
(E) None of these (A) Capture , process and store transactions
9. The following are all computing devices , (B) Produce a variety of documents related to
except......... (C) routine business activities
(A) notebook computers (B) cellular telephones (C) Reduce manual effort associated with
(C) digital scanners processing business transactions
(D) personal digital assistants (D) Produce standard reports used for
(E) None of these management decision making
10. In a ring topology , the the computer in possession (E) None of these
19. A Proxy server is used for which of the following?
of the ______ can trasmit data (D)
(A) To provide security against unauthorized users
(A) packet (B) data
(B) To process client requests for web pages
(C) access method (D) token
(C) To process client requests for database
(E) None of these access (B)
11. This part of operating system manages the (D) To provide TCP/IP
essential peripherals, such as the keyboard, (E) None of these
screen , disk drives, and parallel and serial ports 20. When data changes in multiple lists and all lists
(A) basic input/output system (A) are not updated, this causes: (D)
(B) secondary input/output system (A) data redundancy (B) information overload
(C) peripheral input/output system (C) duplicate data (D) data inconsistency
(D) marginal input/output system (E) None of these
(E) None of these 21. _____________ are words that a programming
12. ________ Viruses are often transmitted by a language has set aside for its own use. (B)
floppy disk left in the floppy drive (B) (A) Control worlds (B) Reserved words
(A) Trojan horse (B) Boot sector (C) Control structures (D) Reserved keys
(C) Script (D) Logic bomb (E) None of these
(E) None of these 22. What is the primary difference between a virus
13. ________ controls the way in which the computer and a worm? (?)
system functions and provides a meAns : by (A) A worm has the ability to self-propagate from
which users can interact with the computer (C) an infected user's computer to other computers
(A) The platform (B) Application software (B) A worm is usually written by a cracker: Script
(C) Operating system (D) The motherboard bunnies do not have the skills to develop a worm
(E) None of these program

7
 (C) A virus is very harmful to the computers it 33. The most frequently used instructions of a
infects : a worm is not a serious a problem computer program are likely to be fetched from:
(D) Anti-virus software is effective in fighting (A) the hard disk (B) cache memory (B)
viruses but not worms (C) RAM (D) registers
(E) None of these (E) None of these
23. ______ describe what is database fields. (D) 34. The ____________ contains data descriptions
(A) Structures (B) Field markers and defines the name, data type, and length of
(C) Field definition (D) Field names each field in the database. (A)
(E) None of these (A) data dictionary (B) data table
24. You must install a (n) ____________ on a (C) data record (D) data field
network if you want to share a broadband Internet (E) None of these
connection. (A) 35. Personal logs or journal entries posted on the
(A) router (B) modem Web are known as: (C)
(C) node (D) cable (A) listservs (B) Webcasts
(E) None of these (C) blogs (D) subject directories
25. A goal of normalization is to __________ (D) (E) None of these
(A) minimize the number of relationships 36. A(n) _______ uses pictures (called icons) and
(B) minimize the number of entities menus displayed on the screen to send
(C) minimize the number of tables commands to the computer system. (B)
(D) minimize the number of redundancy (A) command - based user interface
(E) None of these (B) GUI (C) system utility
26. Granting an outside organization access to (D) API (E) None of these
37. The _____ manual tells you how to use a
internet web pages is often implemented using
software program. (?)
a (n) ____ (B)
(A) documentation (B) programming
(A) extranet (B) intranet
(C) technical (D) user
(C) internet (D) hacker
(E) None of these
(E) None of these
38. Which of the following is NOT a type of broadband
27. Which term identifies a specific computer on the
Internet connection? (C)
web and the main page of the entire site (B)
(A) Cable (B) DSL
(A) URL (B) Web site address (C) Dial-up (D) Satellite
(C) Hyperlink (D) Domain name (E) None of these
(E) None of these 39. Software, such as viruses, worms and Trojan
28. The code that relational database management horses, that has a malicious intent, is known as:
systems use to perform their database task is (A) spyware (B) adware (D)
referred to as ..... (B) (C) spam (D) malware
(A) QBE (B) SQL (E) None of these
(C) OLAP (D) Sequel Server 40. Making a field ______ meAns : that it cannot be
(E) None of these left blank. (B)
29. Chip is a common nickname for a (n): (B) (A) numeric (B) required
(A) transistor (B) resistor (C) calculated (D) validated
(C) integrated circuit (D) semiconductor (E) None of these
(E) None of these 41. _________ is the process of finding errors in
30. The purpose of the primary key in a database is software code. (?)
to: (B) (A) Debugging (B) Compiling
(A) unlock the database (C) Testing (D) Running
(B) provide a map of the data (E) None pf these
(C) uniquely identify a record 42. ____________ are viruses that are triggered by
(D) establish constraints on database the passage of time or on a certain date. (C)
operations. (A) Boot-sector viruses (B) Macro viruses
(E) None of these (C) Time bombs (D) Worms
31. A _________ contains specific rules and words (E) None of these
that express the logical steps of an algorithm. 43. Linux is a (n) ____________ operating system.
(A) programming language (?) (A) open-source (B) Microsoft (A)
(B) syntax (C) Windows (D) Mac
(C) programming structure (E) None of these
(D) logic chart 44. What is a backup? (D)
(E) None of these (A) Restoring the information backup
32. The design of the network is called the network: (B) An exact copy of a system's information
(A) architecture (B) server (A) (C) The ability to get a system up and running in
(C) transmission (D) type the event of a system crash or failure
(E) None of these (D) All of these (E) None of these

8
45. Which of the following places the common data (D) A Depositor of the Bank
elements in order from smallest to largest (C) (E) A Borrower of the Bank
(A) character, file, record, field, database 3. A Lead means— (A)
(B) character, record, field, database, file (A) A Prospect who is more likely to avail of the
(C) character, field, record, file, database Bank’s Product
(D) Bit, byte, character, record, field, file, database, (B) A Political Leader (C) A Religious Leader
(E) None of these (D) A Bank Chairman (E) None of these
46. The internet is ...... (D ) 4. Innovation means— (D)
(A) a large network of networks (A) Compensation (B) Inspiration
(B) an internal communication system for a (C) Additional perquisites
business (D) Implementing new ideas or new methods
(C) a communication system for the Indian (E) None of these
government 5. A Call means— (C)
(D) All of these (A) Calling on friends
(E) None of these (B) Calling on Bank employees
47. ____________ are lists of commands that (C) Calling on Prospective customers
appear on the screen. (C) (D) To make telephone calls
(A) GUIs (B) Icons (E) Calling on relatives
(C) Menus (D) Windows 6. The Traditional Marketing style involves— ()
(E) None of these (A) Telemarketing (B) Digital Marketing
48. Which of the following statements is FALSE (C) Indirect Marketing (D) Direct Marketing
concerning file names? (D) (E) All of these
(A) Files may share the same name or the same 7. Modern methods of Marketing include— (E)
extension but not both (A) Publicity on the net
(B) Every file in the same folder must have a (B) Advertisement on the net
unique name (C) Soliciting business through e-mails
(C) File extension is another name for file type (D) Telemarketing
(D) The file extension comes before the dot (.) (E) All of these
followed by the file name 8. A true marketing mindset requires— (A)
(E) None of these (A) Command and order mindset
49. Verification of a login name and password is (B) Control mindset
known as: (C) (C) Active mindset
(A) configuration (B) accessibility (D) Passive mindset
(C) authentication (D) logging in (E) None of these
(E) None of these 9. Which of the following sentences is True ? (B)
50. Which of the following would most likely NOT be (A) Marketing is not required in a Buyers’ Market
a symptom of a virus? (B) (B) Marketing is not required in a Sellers’ Market
(A) Existing program files and icons disappear. (C) Marketing is not required due to globalization
(B) The CD-ROM stops functioning. (D) Marketing is not required due to competition
(C) The Web browser opens to an unusual home (E) Marketing is not required due to liberalization
page. 10. For effective marketing, the salesmen should
(D) Odd messages or images are displayed on have which of these qualities— (E)
the screen. (A) Creativity (B) Team spirit
(E) None of these (C) Motivation
(D) Effective communication skills
(E) All of these
SBI Clerical Recruitment Exam 11. Market information means— (C)
(A) Knowledge of shops and bazaars
Marketing / Computer Knowledge (B) Knowledge of shopping malls
(C) Knowledge of customer profile and product
mix
1. Cross-selling covers— (B)
(D) Knowledge of various languages
(A) Identifying customer needs
(E) None of these
(B) Matching the Products to customer needs
12. Market Research is needed for— (E)
(C) Convincing the customers of Product benefits
(A) Deciding the market area
(D) Responding to questions and objections of
(B) Deciding the right product to be sold
customers
(C) Making proper marketing decisions
(E) All of these
(D) Deciding right time to sell
2. A Prospect means— (C)
(E) All of these
(A) Any customer who walks into the Bank
13. Which of the following statements is True? (E)
(B) An employee of the Bank
(A) Marketing makes the Company to go into loss
(C) A customer who is likely to be interested in
due to higher expenses
Bank’s Product or service
9
 (B) Marketing is not required in profit-making 23. How many values can be represented by a single
companies byte ? (E)
(C) Marketing sharpens the minds of the (A) 4 (B) 16
employees (C) 64 (D) 256
(D) Marketing is a time-bound seasonal function (E) 512
(E) Marketing is a waste of time 24. Transformation of input into output is performed
14. Marketing Plan helps in— (E) by— (E)
(A) Better lead generation (A) Peripherals (B) Memory
(B) Better systems (C) Storage
(C) Better results (D) The Input-Output unit
(D) Improved Balance Sheet (E) The CPU
(E) Better customer service 25. Device drivers are— (D)
(A) Tiny power cords for external storage devices
15. If Marketing is done effectively, which of the
(B) Experts who know how to maximize the
following is not required— (B)
performance of devices
(A) Advertisement (B) Publicity (C) Small, special-purpose programs
(C) Market Research (D) The innermost part of the operating system
(D) Market Segmentation (E) Substitutes for operating system
(E) None of these 26. A collection of programs that controls how your
16. Motivation means— (A) computer system runs and processes
(A) Inspiring employees to perform better information is called— (B)
(B) Better Communication Skills (A) Operating system (B) Computer
(C) Sales coaching (C) Office (D) Compiler
(D) Market Research (E) Interpreter
(E) None of these 27. Which of the following refers to a small, single-
17. In a Selling Process in today’s world— (D) site network ? (A)
(A) Only standard products are sold (A) LAN (B) DSL
(B) No customization required (C) RAM (D) USB
(C) The Seller need not have product knowledge (E) CPU
(D) The Seller should aim at customer 28. A set of instructions telling the computer what to
satisfaction do is called— (D)
(E) Only quantum of sales matters (A) Mentor (B) Instructor
18. Find the True statement— (D) (C) Compiler (D) Program
(A) Marketing is a waste of the employees’ time (E) Debugger
(B) Marketing is not required in India due to its 29. If you receive an e-mail from someone you don’t
vast population know, what should you do ? (B)
(C) Marketing involves additional work (A) Forward it to the police immediately
(D) Marketing involves team work (B) Delete it without opening it
(C) Open it and respond to them saying you don’t
(E) Marketing is not required today due to IT
know them
advancement
(D) Reply and ask them for their personal
19. A Target Market is— (D)
information
(A) Entire country (B) Entire city (E) Reply and tell them you want to keep in touch
(C) Entire globe with them
(D) That which consists of customers who need 30. Which of the following can handle most system
the identified product functions that aren’t handled directly by the
(E) All of these operating system ? (A)
20. Sales forecasting involves— (E) (A) Vertical-market applications
(A) Sales Planning (B) Sales pricing (B) Utilities (C) Algorithms
(C) Distribution Channels (D) Integrated software (E) Compilers
(D) Consumer tastes 31. Microsoft Office is— (E)
(E) All of these (A) Shareware
21. How many options does a binary choice offer ? (B) Public-domain software
(A) None (B) One (C) (C) Open-source software
(C) Two (D) A vertical-market application
(D) It depends on the amount of memory in the (E) An application suite
computer 32. Computers connected to a LAN (Local Area
(E) It depends on the speed of the computer’s Network) can— (C)
processor (A) Run faster
22. Data going into the computer is called— (C) (B) Go on line
(A) Output (B) Algorithm (C) Share information and/or share peripheral
(C) Input (D) Calculations equipment
(E) Flowchart (D) E-mail (E) None of these

10
33. Which of the following refers to the memory in 4. A(n) ____________ system is a small, wireless
your computer ? (A) handheld computer that scans an item’s tag and
(A) RAM (B) DSL pulls up the current price (and any special offers)
(C) USB (D) LAN
as you shop. (A)
(E) CPU
34. Information travels between components on the A. PSS B. POS
motherboard through— (D) C. inventory D. data mining
(A) Flash memory (B) CMOS 5. The ability to recover and read deleted or
(C) Bays (D) Buses damaged files from a criminal’s computer is an
(E) Peripherals example of a law enforcement specialty called:
35. One megabyte equals approximately— (C) A. robotics. B. simulation. (C)
(A) 1,000 bits (B) 1,000 bytes
(C) 1 million bytes (D) 1 million bits C. computer forensics. D. animation.
(E) 2,000 bytes 6. Which of the following is NOT one of the four
36. When you are working on a document on a PC, major data processing functions of a computer?
where is the document temporarily stored? (A) A. gathering data (C)
(A) RAM (B) ROM B. processing data into information
(C) The CPU (D) Flash memory C. analyzing the data or information
(E) The CD-ROM
D. storing the data or information
37. How are data organized in a spreadsheet ? (D)
(A) Lines and spaces 7. ____________ tags, when placed on an animal,
(B) Layers and planes can be used to record and track in a database all
(C) Height and width of the animal’s movements. (B)
(D) Rows and columns A. POS B. RFID
(E) None of these C. PPS D. GPS
38. Magnetic tape is not practical for applications 8. Surgeons can perform delicate operations by
where data must be quickly recalled because
manipulating devices through computers instead
tape is— (E)
(A) A random-access medium of manually. This technology is known as: (A)
(B) A sequential-access medium A. robotics. B. computer forensics.
(C) A read-only medium C. simulation. D. forecasting.
(D) Fragile and easily damaged 9. Technology no longer protected by copyright,
(E) An expensive storage medium available to everyone, is considered to be: (A)
39. The blinking symbol on the computer screen is A. proprietary. B. open.
called the— (E)
C. experimental. D. in the public domain.
(A) Mouse (B) Logo
(C) Hand (D) Palm 10. ____________ is the study of molecules and
(E) Cursor structures whose size ranges from 1 to 100
40. When cutting and pasting, the item cut is nanometers. (A)
temporarily stored in— (E) A. Nanoscience B. Microelectrodes
(A) ROM (B) Hard drive C. Computer forensics D. Artificial intelligence
(C) Diskette (D) Dashboard 11. ____________ is the science that attempts to
(E) Clipboard
produce machines that display the same type of
Computer General Knowledge intelligence that humans do.
A. Nanoscience
(D)

Questions for Bank P.O. & Clerk B. Nanotechnology

Exams C. Simulation
D. Artificial intelligence (AI)
12. ____________ is data that has been organized
1. All of the following are examples of real security
and privacy risks EXCEPT: (B) or presented in a meaningful fashion. (D)
A. hackers. B. spam. A. A process B. Software
C. viruses. D. identity theft. C. Storage D. Information
2. A process known as ____________ is used by 13. The name for the way that computers manipulate
large retailers to study trends. (A) data into information is called: (B)
A. data mining B. data selection A. programming. B. processing.
C. POS D. data conversion C. storing. D. organizing.
3. ____________terminals (formerly known as
14. Computers gather data, which means that they
cash registers) are often connected to complex
inventory and sales computer systems. (B) allow users to ____________ data. (B)
A. Data B. Point-of-sale (POS) A. present B. input
C. Sales D. Query C. output D. store

11
15. After a picture has been taken with a digital camera 30. Word processing, spreadsheet, and photo-
and processed appropriately, the actual print of editing are examples of: (A)
the picture is considered: (B) A. application software.
A. data. B. output. B. system software.
C. input. D. the process. C. operating system software.
16. Computers use the ____________ language to D. platform software.
process data. (C) 31. ____________ is a set of computer programs
A. processing B. kilobyte used on a computer to help perform tasks. (B)
C. binary D. representational A. An instruction B. Software
17. Computers process data into information by C. Memory D. A processor
working exclusively with: (D) 32. System software is the set of programs that
A. multimedia. B. words. enables your computer’s hardware devices and
C. characters. D. numbers. ____________ software to work together. (D)
18. In the binary language each letter of the alphabet, A. management B. processing
each number and each special character is made C. utility D. application
up of a unique combination of: (D) 33. The PC (personal computer) and the Apple
A. eight bytes. B. eight kilobytes. Macintosh are examples of two different: (A)
C. eight characters. D. eight bits. A. platforms. B. applications.
19. The term bit is short for: (C) C. programs. D. storage devices.
A. megabyte. B. binary language. 34. Apple Macintoshes (Macs) and PCs use different
C. binary digit. D. binary number. ____________ to process data and different
20. A string of eight 0s and 1s is called a: (B) operating systems. (C)
A. megabyte. B. byte. A. languages B. methods
C. kilobyte. D. gigabyte. C. CPUs D. storage devices
21. A ____________ is approximately one billion 35. Servers are computers that provide resources to
bytes. (C) other computers connected to a: (A)
A. kilobyte B. bit
A. network. B. mainframe.
C. gigabyte D. megabyte
C. supercomputer. D. client.
22. A ____________ is approximately a million bytes.
36. Smaller and less expensive PC-based servers
A. gigabyte B. kilobyte (C)
are replacing ____________ in many
C. megabyte D. terabyte
businesses. (D)
23. ____________ is any part of the computer that
A. supercomputers B. clients
you can physically touch. (A)
C. laptops D. mainframes
A. Hardware B. A device
37. ____________ are specially designed
C. A peripheral D. An application
computers that perform complex calculations
24. The components that process data are located
in the: (C) extremely rapidly. (B)
A. input devices. B. output devices. A. Servers B. Supercomputers
C. system unit. D. storage component. C. Laptops D. Mainframes
25. All of the following are examples of input devices 38. DSL is an example of a(n) ____________
EXCEPT a: (D) connection. (D)
A. scanner. B. mouse. A. network B. wireless
C. keyboard. D. printer. C. slow D. broadband
26. Which of the following is an example of an input 39. The difference between people with access to
device? (A) computers and the Internet and those without this
A. scanner B. speaker access is known as the: (A)
C. CD D. printer A. digital divide. B. Internet divide.
27. All of the following are examples of storage C. Web divide. D. broadband divide.
devices EXCEPT: (B) 40. ____________ is the science revolving around
A. hard disk drives. B. printers. the use of nanostructures to build devices on an
C. floppy disk drives. D. CD drives. extremely small scale. (A)
28. The ____________, also called the “brains” of A. Nanotechnology B. Micro-technology
the computer, is responsible for processing data. C. Computer forensics D. Artificial intelligence
A. motherboard B. memory (D) 41. Which of the following is the correct order of the
C. RAM four major functions of a computer? (D)
D. central processing unit (CPU) A. Process Output Input Storage
29. The CPU and memory are located on the: (B) B. Input Output Process Storage
A. expansion board. B. motherboard. C. Process Storage Input Output
C. storage device. D. output device. D. Input Process Output Storage

12
42. ____________ bits equal one byte. (A) 54. RAM in its commercial forms are available as :
A. Eight B. Two (A) SIMM (B) DIMM (C)
C. One thousand D. One million (C) Both (A) & (B) (D) CPSB
43. The binary language consists of ____________ (E) None of these
digit(s). (B) 55. Which of the following requires refreshing during
A. 8 B. 2 retaining the data? (A)
(A) DRAM (B) SRAM
C. 1,000 D. 1
(C) Virtual Memory (D) FDD
44. A byte can hold one ____________ of data.
(E) None of these
A. bit B. binary digit (C)
56. Refresh Rate of monitor is measured in : (A)
C. character D. kilobyte (A) Hz (B) Meter
45. ____________ controls the way in which the (C) Volts (D) Amp.
computer system functions and provides a (E) None of these
means by which users can interact with the 57. Which of the following meaning is used between
computer. (B) CPU & RAM to speed up the processing power of
A. The platform B. The operating system a CPU? (D)
C. Application software D. The motherboard (A) Virtual Memory (B) DRAM
46. The operating system is the most common type (C) Flash Memory (D) Cache Memory
of ____________ software. (C) (E) None of these
A. communication B. application 58. Which of the following is lowest in memory
C. system hierarchy? (B)
D. word-processing software (A) Cache memory (B) Secondary memory
47. ____________ are specially designed computer (C) Registers (D) RAM
(E) None of these
chips that reside inside other devices, such as
59. Which of the following is an input device?
your car or your electronic thermostat. (B)
(A) Keyboard (B) VDU (A)
A. Servers B. Embedded computers (C) Both (A) & (B) (D) Dvu
C. Robotic computers D. Mainframes (E) None of these
48. The steps and tasks needed to process data, 60. CRT stands for : (B)
such as responses to questions or clicking an (A) Character Ray Tube (B) Cathode Ray Tube
icon, are called: (A) (C) Colour Ray Tube (D) All of the above
A. instructions. B. the operating system. (E) None of these
C. application software.D. the system unit. 61. Which of the following is a GUI device : (B)
49. The two broad categories of software are: (D) (A) Keyboard (B) Mouse
A. word processing and spreadsheet. (C) OMR (D) All of these
B. transaction and application. (E) None of these
C. Windows and Mac OS. 62. LCD stands for : (A)
D. system and application. (A) Liquid Crystal Display
50. The metal or plastic case that holds all the physical (B) Laser Crystal Display
(C) Light Crystal Display
parts of the computer is the: (A)
(D) All of these
A. system unit. B. CPU.
(E) None of these
C. mainframe. D. platform. 63. Such types of printers, in which the printing head
51. RAM stands for : (B) contacts with the paper in printing process, are
(A) Read Access Memory called as : (A)
(B) Random Access Memory (A) Impact Printer (B) Non-Impact Printer
(C) Random Assigned Memory (C) Laser Printer (D) All of these
(D) All of these (E) None of these
(E) None of these 64. Which of the following is a type of optical media?
52. Data in RAM are : (A) (A) FDD (B) HDD (C)
(A) Volatile in nature (B) Non-volatile in nature (C) CD (D) Magnetic Tape
(C) Both (A) & (B) (D) All of these (E) None of these
(E) None of these 65. DVD stands for : (B)
53. BIOS stands for : (A) (A) Digital Video Disk (B) Digital Versatile Disk
(A) Basic Input Output System (C) Both (A) & (B) (D) All of these
(E) None of these
(B) Basic Instruction Output System
66. Which of the following is an input device? (D)
(C) Basic Interface Output System
(A) VDU (B) Printer
(D) All of these
(C) Plotter (D) MICR
(E) None of these (E) None of these

13
67. Identify the odd one : (D) 80. II Generation Computers are made of : (B)
(A) Storage tape memory (A) Vaccume Tubes (B) Transistors
(B) Magnetic disc memory (C) LSI (D) VLSI
(C) Optical disc memory (E) None of these
(D) Read only memory 81. IV Generation Computers contain : (A)
(E) None of these (A) LSI (B) Vaccume Tubes
68. Nibble describes a bits combination of : (D) (C) All Technology (D) Transistors
(A) 5 bits (B) 6 bits (E) None of these
(C) 7 bits (D) 4 bits 82. Vth Generation Computers are based on: (A)
(E) None of these (A) Artificial Intelligence
69. A Byte constitutes of : (B) (B) Programming Intelligence
(A) 9 bits (B) 8 bits (C) System Knowledge
(C) 7 bits (D) 4 bits (D) All of these
(E) None of these (E) None of these
70. Memory in a PC is addressable through : (B) 83. Computers, combine both measuring and
(A) Bits (B) Byte counting, are called : (C)
(C) Nibble (D) All of these (A) Analog (B) Digital
(E) None of these (C) Hybrid (D) All of these
71. One Kilo Byte represents : (A) (E) None of these
(A) 1024 bytes (B) 1000 bytes 84. In world today, most of the computers are : (A)
(C) 100 bytes (D) 1064 bytes (A) Digital (B) Hybrid
(E) None of these (C) Analog (D) Complex
72. Basic building block for a digital circuit is : (B) (E) None of these
(A) Word (B) Logic Gate 85. In any computer installation, how many elements
(C) Processor (D) BUS consists? (C)
(E) None of these (A) 2 (B) 4
73. Which of the following is a logic gate? (D) (C) 3 (D) 1
(A) AND (B) OR (E) None of these
(C) CPU (D) Both (A) & (B) 86. Physical structure of computer is called : (B)
(E) None of these (A) Software (B) Hardware
74. The base of binary number is : (A) (C) Humanware (D) All of these
(A) 2 (B) 16 (E) None of these
(C) 8 (D) 10 87. A computer can perform, which of the following
(E) None of these tasks? (D)
75. ASCII stands for : (B) (A) Computation (B) Communication
(A) American Standard Code for Institute (C) Processing (D) All of these
Interchange (E) None of these
(B) American Standard Code for Information 88. CPU stands for : (B)
Interchange (A) Computer Processing Unit
(C) American Standard Code for Information (B) Central Processing Unit
Institute (C) Both (A) & (B)
(D) All of these (D) Communication Processing Unit
(E) None of these (E) None of these
76. Who is called as "Father of Computers''? (A) 89. In which type of computer, data are represented
(A) Charles Babage (B) Blaise Pascal as discrete signals? (B)
(C) Hollirth (D) All of these (A) Analog computer (B) Digital computer
(E) None of these (C) both (D) Digilog Computer
77. The first Digital Computer introduced, was (E) None of these
named as : (B) 90. Which of the following is available in the form of a
(A) Univac (B) Mark-I PC now? (B)
(C) Eniac (D) All of these (A) Mainframe (B) Microcomputer
(E) None of these (C) Minicomputer (D) Both (B) & (C)
78. How many generations, computer can be (E) None of these
classified? (B) 91. PARAM is an example of : (A)
(A) 4 (B) 5 (A) Super computer (B) PC
(C) 3 (D) 6 (C) Laptop (D) PDA
(E) None of these (E) None of these
79. First Generation Computers contain : (B) 92. Who developed the analytical engine'? (B)
(A) Transistors (B) Vacume Tubes (A) Jacquard loom (B) Charles Babbage
(C) LSI (D) VLSI (C) Shannon (D) IBM
(E) None of these (E) None of these

14
93. ENIAC stands for : (B) (C) Rulers (D) Office Assistant
(A) Electrical Numerical Integrator and Calculator (E) None of these
(B) Electronic Numerical Integrator and Computer 105. Something which has easilyunderstood
(C) Electronic Numerical Integrator and Calculator instructions is said to be……… (A)
(D) Electronic Number Integrator and Calculator (A) user friendly (B) information
(E) None of these (C) word processing (D) icon
94. First Generation of computer was based on which (E) None of these
technology? (B) 106. The copy command saves to— (B)
(A) Transistor (B) Vacuum Tube (A) the desktop (B) the clipboard
(C) LSI (D) VLSI (C) Microsoft Word (D) Paste
(E) None of these (E) None of these
95. Microprocessor was introduced in which 107. An example of non-numeric data is— (C)
generation of computer? (B) (A) Bank balance (B) Examination marks
(A) Second Generation (B) Fourth Generation (C) Real Numbers (D) Employee Address
(C) Both (A) & (B) (D) Third Generation (E) None of these
(E) All of the above
108. Which of the following displays the buttons for
96. GUI stands for : (A)
changing text style, alignment and size ? (D)
(A) Graphical User Interface
(A) Standard toolbar (B) Status bar
(B) Graph Use Interface
(C) Graphical Universal Interface (C) Drawing toolbar (D) Formating toolbar
(D) All of these (E) None of these (E) None of these
97. The time taken by CPU to retrieve and interpret 109. Arranging of data in a logical sequence is known
the instruction to be executed is called as : (A) as— (C)
(A) Instruction cycle (B) Fetch cycle (A) Classifying (B) Searching
(C) Both (A) & (B) (D) All of these (C) Sorting (D) Reproducing
(E) None of these (E) None of these
98. Which of the following is responsible for all types 110. Which of the following tools is not normally
of calculations? (A) used during systems analysis ? (B)
(A) ALU (B) Control Unit (A) Program Flow Chart
(C) Registers (D) BUS (B) Grid Chart
(E) None of these (C) System Flow Chart
99. Internal memory in a CPU is nothing but : (A) (D) Question Check-list
(A) A set of registers (B) A set of ALU (E) None of these
(C) Microprocessor (D) BUS 111. A single application that combines the major
(E) None of these features of several types of applications is
100. Which of the following is permanent memory? called— (A)
(A) SRAM (B) DRAM (C) (A) integrated software
(C) ROM (D) All of these (B) a suite
(E) None of these (C) a combo package
101. The ……… of a system includes the programs (D) high-end
or instructions. (D) (E) None of these
(A) hardware (B) icon 112. The word processing task associated with
(C) information (D) software changing the appearance of documents is (B)
(E) None of these (A) Writing (B) Formatting
102. Which of the following displays programs that (C) Editing (D) Storing
are currently running ? A single click on one of (E) None of these
the program icons will bring the window up. 113. In order to save an existing document with a
(C) different name you need to— (B)
(A) Menu bar (B) Task bar (A) retype the document and give it a different
(C) Title bar (D) Status bar name
(E) None of these (B) use the Save as… command
103. In order to save a Word document as a web (C) copy and paste the original document to a
page you need to— (D) new document and then save
(A) put the appropriate graphics and links on (D) use Windows Explorer to copy the document
the document to a different location and then rename it
(B) save the document in simple text format (E) None of these
(C) use your web browser as an editor and save 114. It is better to copy a file from a floppy disk to a
as URL hard disk, then open the copy on the hard disk
(D) save as HTML (E) None of these
because— (B)
104. Which of the following displays to the right of
(A) a floppy disk is easily moved from one
the space where the text will be inserted when
computer to another
you type ? (A)
(B) you can store more on a hard disk
(A) Screen tip (B) Insertion point

15
 (C) the computer cannot open a file stored on a 127. The programs which are as permanent as
floppy disk hardware and stored in ROM is known as (C)
(D) reading a hard disk is much faster and safer (A) Hardware (B) Software
(E) None of these (C) Firmware (D) ROMware
115. The best reason that a computer needs to have 128. Memory is made up of (C)
a hard disk is because— (C) (A) Set of wires
(A) it can then use the same programs as other (B) Set of circuits
computers (C) Large number of cells
(B) it would not work without one (D) All of these
129. Primary memory stores (D)
(C) it can store information when it is switched
(A) Data alone (B) Programs alone
off
(C) Results alone (D) All of these
(D) it can store information while it is working 130. EPROM can be used for (C)
(E) None of these (A) Erasing the contents of ROM
116. A Compiler is ____ (C) (B) Reconstructing the contents of ROM
(A) A combination of computer hardware (C) Erasing and reconstructing the contents of
(B) A program which translates from one high- ROM
level language to another (D) Duplicating ROM
(C) A program which translates from one high- 131. Which device can understand difference
level to a machine level between data & programs? (D)
(D)None of these (A)Input device (B) Output device
117. When a key is pressed on the keyboard, which (C) Memory (D) Microprocessor
standard is used for converting the keystroke 132. The contents of information are stored in (A)
into the corresponding bits (A) (A) Memory data register
(A)ANSI (B) ASCII (B) Memory address register
(C) EBCDIC (D) ISO (C) Memory access register
118. A Pixel is - (C) (D) Memory arithmetic register
(A) A computer program that draws picture 133. Memory unit is one part of (D)
(B) A picture stored in secondary memory (A) Input device
(C) The smallest resolvable part of a picture (B) Control unit
(D) None of these (C) Output device
119. Which device is used as the standard pointing (D) Central Processing Unit
device in a Graphical User Environment (B) 134. Algorithm and Flow chart help us to (D)
(A) Keyboard (B) Mouse (A) Know the memory capacity
(C) Joystick (D) Track ball (B) Identify the base of a number system
120. Which number system is usually followed in a (C) Direct the output to a printer
typical 32-bit computer? (A) (D) Specify the problem completely and clearly
135. Which of the following is not a valid size of a
(A) 2 (B) 10
Floppy Disk? (B)
(C) 16 (D) 32
(A) 8" (B) 5 1/4"
121. Which of the following is not an output device?
(C) 3 1/2" (D) 5 1/2"
(A)Scanner (B) Printer (D)
(C) Flat Screen (D) Touch Screen
122. Which of the following devices have a limitation
that we can only information to it but cannot MARKETING KNOWLEDGE QUESTIONS
erase or modify it (D)
(A) Floppy Disk (B) Hard Disk 1. A prospect means (C)
(C) Tape Drive (D) CDROM a) any customer who walks into the bank
123. Which technology is used in Compact disks? b) an employee of the bank
(A) Mechanical (B) Electrical (D) c) a customer who is likely to be interested in
(C) Electro Magnetic (D) Laser bank’s product or service
124. Which of the following storage devices can store d) a depositor of the bank’
maximum amount of data? (B)
e) a borrower of the bank
(A) Floppy Disk (B) Hard Disk
2. A lead means (A)
(C) Compact Disk (D) Magneto Optic Disk
a) a prospect who is more likely to avail of the
125. Which of the following is the largest
manufacturer of Hard Disk Drives? (B) Bank’s product
(A) IBM (B) Segate b) a political leader c) a religious leader
(C) Microsoft (D) 3M d) a bank chairman e) None of these
126. The memory location address are limited to 3. Innovation means (D)
(A) 00000 to 9ffff(16) (A) a) Compensation b) inspiration
(B) 00001 to 9ffff(16) c) additional perquisites
(C) 00010 to 9ffff(16) d) implementing new ideas or new methods
(D) 10000 to 9ffff(16) e) None of these

16
4. A Call means (C) 14. If Marketing is done effectively which of the
a) calling on friends following is not required? (B)
b) calling on bank employees a) Advertisement b) Publicity
c) calling on prospective customers c) Market Research d) Market Segmentation
d) to make telephone calls e) None of these
e) calling on relatives 15. Motivation means (A)
5. The Traditional Marketing style involves (D) a) Inspiring employees to perform better
a) Telemarketing b) Digital Marketing b) Better communication skills
c) Indirect Marketing d) Direct Marketing c) Sales Coaching
e) All of these d) Market Research
6. Modern Method of Marketing include (E) e) None of these
a) Publicity on the net 16. In a Selling Process in today’s world? (D)
b) Advertisement on the net a) Only standard products are sold
c) Soliciting business through e-mails b) No customization required
d) Tele marketing c) the seller need not have product knowledge
e) All of these
d) the seller should aim at customer satisfaction
7. A true marketing requires (D)
e) only quantum of sales matters
a) Command and other mindset
17. Find the true statement (D)
b) Control Mindset c) Passive mindset
a) Marketing is a waste of the employees’ time
d) Active mindset e) None of these
b) Marketing is not required in India due to its
8. Which of the following sentences is true? (B)
vast population
a) Marketing is not required in a Buyers’ Market
b) Marketing is not required in a Sellers’s market c) Marketing involves additional work
c) Marketing is not required due to competition d) Marketing involves team work
d) Marketing is not required due to liberalization e) Marketing is not required today due to IT
e) Marketing is not required due to globalisation advancement
9. For effective marketing the salesmen should 18. A Target market is (D)
have which of these qualities? (E) a) entire country b) entire city
a) Creativity b) Team spirit c) entire globe
c) Motivation d) that which consists of customers who need
d) Effective communication skills the identified product
e) All of these e) all of these
10. Market information means (C) 19. Sales forecasting involves (E)
a) Knowledge of shops and bazaars a) Sales Planning b) Sales Pricing
b) Knowledge of shopping malls c) Distribution Channels
c) Knowledge of customer profile and product mix d) Consumer tastes
d) knowledge of various languages e) All of these
e) None of these 20. Which of the following product is being sold under
11. Market Research is needed for (E) the brand name ZODIAC (C)
a) checking the market area a) Shirts b) Ties
b) checking the right product to be sold c) Both A and B d) Liberty
c) making proper marketing decisions 21. SWIFT - cars are being manufactured by (B)
d) deciding right time to sell a) DCM b) Maruti
e) All of these c) Premier Automobiles d) Hyundai
12. Which of the following statement is true (C) 22. With you all the way is the slogan of (B)
a) Marketing makes the company to go into loss a) Vodafone b) SBI
due to higher expenses c) ICICI d) Raymonds
b) Marketing is not required in profit making 23. Which company used the slogan “The complete
companies Man” (C)
c) Marketing sharpens the minds of the a) DCM b) GRASIM
employees c) RAYMONDS d) VIMAL
d) Marketing is a time bound seasonal function 24. Which brand uses the slogan “Made for each
e) Marketing is a waste of time other” for its cigarettes? (D)
13. Marketing plan helps in (C) a) Cavenders b) Four Square
a) better lead generation c) Red & White d) Wills
b) better systems 25. Cross Selling means (E)
c) better results a) Identifying customer needs
d) improved balance sheet b) matching the products to customer needs
e) better customer service c) convincing the customers of product benefits

17
 d) responding to questions and objections of 34. Out of the following,.....is not one of the three
customers levels of a product : (D)
e) all of these (A) Core (B) Augmented
26. The following does not represent a market (C) Actual (D) Fragmented
situation: 35. Out of the following,.....is not an objective of pricing :
(A) A bank run dispensary located in its staff (A) Profit (D)
quarters (D) (B) Stabilising demand and sales of the product
(B) A fund raising chairity show for the members (C) Improvement in product quality
of an NGO (D) Expansion of business
(C) A meditation camp of a religious organisation 36. Abank has a special product for senior citizens
which provides cheque book on saving account
conducted for its members
with customer name on chaque book, free of cost
(D) A stall distributing kada prasad in a
debit card with over draft facility of rs 15,000, a
gurudwara.
special pouch for holding passbook, cheque book
(E) None of these
and debit card, facility for withdrawal and
27. The markets are grouped into different types
deposites at any branch of the bank,free of cost
based on the geographical area, location of remittances to any branch of the bank, and free of
market palace , product,nature of transaction, and cost remittances to any branch of another bank
volume of the transaction : (C) covered under RTGS facility. Which of the following
In the above statement the following is not correct: is the core product in this offering ? (C)
(A) Nature of transaction (A) Overdraft (B) Remittances
(B) Geographical area (C) Saving account (D) None of these
(C) Location of marketplace 37. Of the following pricing methods,......is not based
(D) Volume of transaction on competitors pricing : (C)
(E) None of these (A) English Auction (B) Sealed—Bid Auction
28. The following offering is not a service : (C) (C) Group Pricing (D) None of these
(A) Fixed deposit receipt 38. Of the following pricing strategies,......is not ideal
(B) Postage stamp for new products : (B)
(C) Gift coupon of a chain store (A) Market-Skimming
(D) Insurance Policy (B) Discriminatory Pricing
29. The act of obtaining a desired object from (C)Promotional Pricing
someone by offering something in return is called (D) None of these
as a (n).... (B) 39. A...discount is offered by the seller to intermediary
(A) Transaction (B) Exchange who performs functionslike selling, storing and
(C) Relationship (D) Value record keeping : (B)
30. Economists use the term......to refer to a collection (A) Quantity (B) Trade
of buyers and sellers who transact in a particular (C) Cash (D) Seasonal
product class : (B) 40. In market skimming pricing strategy : (B)
(A) Initially price is lower and then it is increased
(A) Customer (B) Market
(B) Initially price is higher and then it is reduced
(C) Experience (D) None of these
(C) Intial price is high and is maintained high
31. Out of the items mentioned below,......is not a
(D) None of these
product: (C)
41. Bank of Mathura is offering 1% higher interest
(A) Lecture by Shri Sudhansu Maharaj
rate on fixed diposite to senior citizens of 60 years
(B) Simla and above. It is practising...... : (C)
(C) Visit to Bank’s London office (A) Promotional pricing
(D) None of these (B) Psychological pricing
32. A product line is a group of related products that (C) Segmental pricing
function in a similar manner, are sold to the same (D) Product mix pricing
customer groups, and marketed through the 42. with....pricing, the products are priced below list
same type of outlets : (B) price (or even below cost)for a temporary period
(A) Group (B) Line to create buying urgency : (C)
(C) Category (D) Market (A) Reference (B) By-product
33. Goods that are typically bought by a consumer (C) Promotional (D) Market penetration
based on a comparison of suitability, quality, 43. Of the following pricing methods,....is not cost-
price,and style are called.....goods: (C) based method. (A)
(A) Industrial (B) Speciality (A) Value pricing (B) Target-return pricing
(C) Shopping (D) Convenience (C) Mark-up Pricing (D) Marginal cost pricing

18