Production Management

Topic Slide No
Introduction to Operations Management
 Definitions
o Operations Management 3, 48 – 49
o Goods, Services, Supply Chain 4
 Three basic functions of business organizations, System view 5 – 6, 52
 Operations and Supply Chains 7 – 10
 Conversion processes (Input, Transformation, Output) 11 – 13, 15
 Importance of Operations Management (4) 20 – 21
 Role of Operations Management 50
 Production Systems 26
 Categories of Conversion processes (6) 27, 55
 Input, Transformation, Output examples 28, 56 – 57,
Production of Goods vs Providing Services
 The Goods–Service Range (Figure) 14
 Categories of Service Jobs (14) 16 – 19
 Difference between Services and Goods Production (5) 29, 58 – 59, Book P-9
Operations Management Decisions
 Strategic 22 – 23
 Tactical 24
 Operational planning & control 25
Operations as Service 31
 The Core services 32
 Value-added services 33
o Information 34
o Problem Solving 35
o Sales Support 36
o Field Support 37
Production Management
 Operating system 41
 Elements common in Manufacturing & Service organization (5) 42 – 43
 Definitions
o Conversion Processes (Operations) 44
o Throughput, Output 45
o Value-addition, Random fluctuations 53
o Feedback, Technology 54
 Diagrams - Operating Systems of an Org, Dept Store & Farm 46 – 47
OM Elements from various Schools of Thoughts
 Classical Management (Efficiency) 60 – 61
o Scientific Management 62
o Process Management 63
 Planning 64 – 65
 Organizing 66 – 67
 Controlling 67 – 68
 Behavioral Management 69
o Human Relations 69
o Behavioral Sciences 70
 Modeling as Management 70
o Decision making 71
o System’s theory 72
o Mathematical modeling 73
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  Model, its 3 types & uses 74 – 77, 80 – 81, Book P-18
Strategic Role of Operations 82 – 83
 Strategic perspective & determining organization’s strategy 84 – 85
 Prioritizing among 4 characteristics 86 – 87
 Competency & Competitive advantage 88
 Operations Objectives 89
o Sub-goals (6) 90 – 92
o Alternatives & Trade-offs 93
Strategic Planning
 Definition & Fundamental Concepts 94 – 95
 Strategic planning for production & operations 96 – 97
 Forced Choice Model 98 – 100
 Operations Strategy Framework 101 – 104
 Managerial choices 105 – 108
 Market-based criteria for success 109 – 110
o Efficiency 111
o Effectiveness, Quality 112
o Flexibility 113
 3 Causes of Failure of organization 113 – 114
 2 Approaches to successful operations strategic planning 115
 Operations strategy 116 - 117
Competitiveness, Strategy & Productivity
 Operations Competitive Dimensions (7) 118
o Cost 118
o Product Quality & Reliability 119 – 120
o Delivery Speed 120
o Delivery Reliability, Changes in Demand 121
o Flexibility, Other product-specific criteria 122
 Order Winners & Qualifiers 123
 Productivity & Competitiveness
o Competitiveness, Productivity, Input, Output 124
o Productivity & Its Measurement 125 – 126
o Partial & Total Productivity 127 – 129
o Productivity of Man/Machine & Man/Machine Hour 130 – 131
o Productivity calculation examples (4) 132 – 135
o How to increase Productivity (4) 136 - 139

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