Scribd
Upload
84 views

Project-OK

This document appears to be a customer satisfaction survey for a Chevrolet car dealership called Rajvir Motors. It contains questions regarding the customer's ownership and satisfaction with their Chevrolet vehicle as well as questions about their satisfaction with various aspects of Rajvir Motors such as customer service, product offerings, and the sales experience. The survey collects information about vehicle ownership history, ratings of satisfaction with the dealership on a scale of 1-5, likelihood of returning to the dealership, and preferences and satisfaction regarding Chevrolet vehicles.

Uploaded by

Jayalakshmi Institute of Technology
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
84 views

Project-OK

This document appears to be a customer satisfaction survey for a Chevrolet car dealership called Rajvir Motors. It contains questions regarding the customer's ownership and satisfaction with their Chevrolet vehicle as well as questions about their satisfaction with various aspects of Rajvir Motors such as customer service, product offerings, and the sales experience. The survey collects information about vehicle ownership history, ratings of satisfaction with the dealership on a scale of 1-5, likelihood of returning to the dealership, and preferences and satisfaction regarding Chevrolet vehicles.

Uploaded by

Jayalakshmi Institute of Technology
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 3

GENERAL INFORMATION

1. Do you own a Chevrolet car?


Yes_______ no________
2. Which variant do you own?
SPARK______ AVEO U-VA_____ OPTRA______ TAVERA____ AVEO____

3. How long have you been using this car?


Less than 1 year____ 1 -2 years____ 2-3____ more than 3 years____

SATISFACTION ABOUT THE SHOWROOM


4. How satisfied are you with Totally Very Somewhat Very Totally
the ease of contacting the satisfied satisfied satisfied dissatisfied dissatisfied
person who is entertaining
you?
5. How satisfied are you with
the way problems were
solved?
6. How satisfied are you with
information clarity about
the car?
7. How much are you
satisfied with the products
and services offered by
rajvir motors?
8. According to you how
much are you satisfied with
after sales services of the
company?
9. Were you satisfied with the
extra benefits provided by
the dealer/sales person?
10. How much are you
satisfied with the finance
service provided here?

(Where totally satisfied


means 5 points, very
satisfied 4, somewhat
satisfied 3, very dissatisfied 2 and totally dissatisfied means 1 point)

11. Do you think that the delivery of cars was made in time?
YES_____ NO_____
12. Are you satisfied with staff working here?

YES____ NO______

13. Do you think the staff working here has proper knowledge?

YES_____ NO_____ DON’T KNOW______

14. Before buying a car from here were you offered a test drive?

YES_____ NO_____

15. What was that single most important reason for initially buying the car of this brand or from this
dealer?
Advertisements____
Recommended by others_____
Location____
Quality product_____

16. On a scale of 1 to 5 how would you rate you overall purchase experience?

5
17. Based on your overall experience how likely would you be to purchase
another vehicle of this brand/dealer, 4 if you have to replace within a year?
3
2
Definitely would
1
Probably would

Might be or not

Probably would
not

Definitely would
not

SATISFACTION ABOUT CHEVROLET CARS

18. According to your preference rate the following for buying a Chevrolet car?
Price
Overall body look
After sales service

Brand image

Superior quality

Good mileage

others
19. How much are you satisfied with the performance off Chevrolet car?

Totally Very Somewhat Very Totally


satisfied satisfied satisfied dissatisfied dissatisfied
_____ _____ ______ ______ ______

20. Do you think that your car is better than cars of others companies in this segment?

Yes____ no____

You might also like