In And Arround The Hospital I

A.Hospital Rules & Regulations:

 Routine visiting times end at 9 p.m. so that patients may get
adequate rest.
 Specialty areas within the hospital may have more detailed
visitation guidelines based upon those patient's condition and
needs.
 Clergy may visit at any time at the request of the patient.
 We encourage only two visitors at a time.
 Please remember to check with the nurse before sending plants or
flowers. Some areas have restrictions concerning these.
 Visitors are encouraged to ask questions. However, because of
confidentiality and privacy considerations, patients must first give
permission before any personal health information is released.
 Visitors must follow all hospital rules,
 Please avoid visiting hospital patients if you are ill.

Most patients are eligible for tobacco replacement therapy

(nicotine patches) during hospitalization. You may request this service by
asking your nurse or doctor. Please be aware that patients are not
permitted to leave the hospital to smoke.

B.Patient's Rights and Obligations

 Patient’s Obligations
1. To take care of their own health and to not endanger other patients’
health

2. To observe the established order and regulations in the medical facility

and the respective Department

3. In case of hospital admission, to leave money and valuables with

his/her relatives. The Hospital will not be held responsible for patient’s
lost (missing) belongings and valuables

4. To not smoke in the building of the Hospital

5. To not bring alcohol, narcotic drugs [intoxicating substances], personal

electric appliances, perishable foods, etc.
6. To protect the Hospital property; in case of proven damages, s/he is
obliged to pay back their cost.

Obligations of patients under the age of 18 are borne by their parents,

guardians or trustees or people under the definitions of Art. 162, para. 3
of the Law on Health Care.

 Patient’s rights

1. Right to Preventive Measures

Every individual has the right to a proper service in order to

prevent illness.

2. Right of Access

Every individual has the right of access to the health services that
his or her health needs require. The health services must guarantee equal
access to everyone, without discriminating on the basis of financial
resources, place of residence, kind of illness or time of access to services.

3. Right to Information

Every individual has the right to access to all kind of information

regarding their state of health, the health services and how to use them,
and all that scientific research and technological innovation makes
available.

4. Right to Consent

Every individual has the right of access to all information that

might enable him or her to actively participate in the decisions regarding
his or her health; this information is a prerequisite for any procedure and
treatment, including the participation in scientific research.

5. Right to Free Choice

Each individual has the right to freely choose from among

different treatment procedures and providers on the basis of adequate
information.
6. Right to Privacy and Confidentiality

Every individual has the right to the confidentiality of personal

information, including information regarding his or her state of health
and potential diagnostic or therapeutic procedures, as well as the
protection of his or her privacy during the performance of diagnostic
examinations, specialist visits, and medical and/or surgical treatments in
general.

7. Right to Respect of Patients’ Time

Each individual has the right to receive necessary treatment within

a swift and predetermined period of time. This right applies at each phase
of the treatment.

8. Right to the Observance of Quality Standards

Each individual has the right of access to high quality health

services on the basis of the specification and observance of precise
standards.

9. Right to Safety

Each individual has the right to be free from harm caused by the
poor functioning of health services, medical malpractice and errors, and
the right of access to health services and treatments that meet high safety
standards.

10. Right to Innovation

Each individual has the right of access to innovative procedures,

including diagnostic procedures, according to international standards and
independently of economic or financial considerations.

11. Right to Avoid Unnecessary Suffering and Pain

Each individual has the right to avoid as much suffering and pain
as possible, in each phase of his or her illness.

12. Right to Personalized Treatment

Each individual has the right to diagnostic or therapeutic

programmes tailored as much as possible to his or her personal needs

13. Right to Complain

Each individual has the right to complain whenever he or she has

suffered harm and the right to receive a response or other feedback.

14. Right to Compensation

 Each individual has the right to receive sufficient compensation
within a reasonably short time whenever he or she has suffered physical
or moral and psychological harm caused by a health service treatment.

C.Facilities in Hospital
 OPD (Allopathy & Homeopathy):

Patients are registered at the reception and are seen on first

come, first serve basis, however out of turn consultation may be
provided in case of emergency and senior citizen. Patients have the
right to consult any doctor. In OPD, clinical consultation is
provided to patients which includes history taking, clinical
examination, diagnosis and providing prescription to patients
besides advising laboratory tests in some cases. OPD has a waiting
hall with chairs, a TV, public utilities like drinking water and
toilets. Sub waiting areas are available in front of individual
consultation rooms. Wheel chairs, trolleys and attendants are there
to help very sick patients.

 Dental facility:

An experienced Dental surgeon provides procedures like

Dental Extractions, RCT, Scaling /Cleaning, Fillings, Local
curettage.

 Ward/ Indoor facility:

Ward facilities for observation and management of medical

problem like typhoid, acute gastroenteritis, COPD, bronchial
asthma, malaria, viral fever, pneumonias etc. There are 3 wards,
one special room and one well equipped emergency.

 Minor OT:

Provides services for minor surgical procedure like dressing

of lacerated wound, suturing of minor lacerations & resuturing,
excision of corns and sebaceous cysts (done under local
anesthesia.)

 Physiotherapy:

Range of physiotherapy services to assist the patients to

recover from wide range of musculoskeletal pain-ful disorders.
Available modalities are MWD, SWD, U/S, TENS, IFC laser
therapy traction unit, magnolia.

 Laboratory services:
 Trained laboratory staff are providing best services which
includes painless blood withdrawal Services of one NABL
accredited laboratory are also available for carrying out specialised
tests, they collect sample from 8 AM to 12 noon. In IIT Hospital.

Sample collection time for IIT laboratory is 8 am to 10.30 am

while emergency tests like Blood sugar, platelet count & Hb &
blood grouping done in emergent cases throughout OPD hours.

 ECG Services:

24hours ECG services including machine report, done by

trained staff.

 Pharmacy:

Free reliable quality medicines are available to beneficiaries

on doctor prescription during OPD hours. Medicines not available
are provided by S.O. signed by prescribing Doctor and Head and
collected from on campus chemist shop.

 Radiology/X-ray facility:

X-Ray pleophos-D, 300 MA Siemens available, X-rays done

on all working days during OPD hour. Sonoline G-50 U/S
machine, Siemens. Ultrasounds are done once a week.

 Ambulance Services:

24 hours patient transport vehicle available. Patients are

transported from home (on campus) to IIT hospital and patients
referred by emergency duty doctor to empanelled hospital for
specialized case.

Other Facilities in the Hospital:

 Lobby
 Hospital has an extravagant lobby at the ground level that
welcomes you to a completely serene environment. It is equipped with
escalators and high speed elevators to ensure fast and smooth
interconnectivity. It is spacious, designer, and lavishly lit with attractive
chandeliers and finishing. High ceiling, interesting architecture, and easy
connectivity make the lobby a one-of-its-kind.

The lobby connects directly to the reception on the right, the multi-
cuisine food court on the left, the lift area, and the route to the OPD,
administrative and executive desks.

What’s in store for you?

 A spacious and well-lit lobby that will let you forget your illnesses
for a while as soon as you step inside the hospital
 Efficient security systems to keep the safety of people intact
 Executives at the entrance to assist you with directions right from
your time of arrival
 A reception desk to get all your questions answered
 Soothing sounds of the water fountains to bring peace to your mind
 High speed elevators that lessen your waiting time
 Escalators for easy and quick connectivity
 High hygiene levels to ensure that sanitation is maintained

 Patient Waiting Area

The patients’ waiting area is designed in a manner that it offers
complete peace and comfort. It is designed keeping the psyche of the
visitors in mind. The patients’ waiting area is spacious, restful, and large
enough to accommodate visitors and patients. High quality large-sized
couches and chairs ensure that there is no discomfort caused to those who
occupy the waiting area. The waiting area is also equipped with
LCD/LED screen for entertainment purposes.

The pleasantly lit area with artificial fountains offers a rich and
soothing experience and is the centre point to reach out to the multi-
cuisine food court, pharmacy, the wellness centre, diagnostics centre, and
the OPD. Lifts as well as the escalator facility (in addition to the
stairway) offer fast and smooth interconnectivity.

What’s in store for you?

 Ample seating arrangement to accommodate patients and their care

givers
 Comfortable seats and couches
 Easy access to the OPD chamber for consulting doctors
 Easy access to the pharmacy
 Easy access to the wellness and diagnostic centre
 Television screens for entertainment
 Soothing ambience with subtle sounds of the artificial fountains

 Multi Cuisine Food Court

Hospital offers a lavish Multi Cuisine Food Court located on the
ground floor. The food court’s decor emanates a serene environment for
enjoying a meal, with an emphasis on prompt services at all times. The
multi-cuisine menu ensures that you have a lot of choice when it comes
to selecting your favorite item of food. We aim at maintaining the highest
quality standards in terms of culinary and hygiene. Our food and
beverages’ department makes use of the best quality of materials and
machines. Our maintenance personnel are on their toes when it comes to
maintaining the highest order of cleanliness and sanitation.

The food court is bountifully designed with premium lighting and

modern architecture. Natural plants and well-lit interiors make sitting in
the eating area all the more pleasant. Top quality wooden chairs and
tables with their unique designs ensure that you enjoy your meals with
absolute comfort and pleasure.

What’s in store for you?

  A platter of food items to choose from
 Ample seating arrangement
 An ambience that makes your meals enjoyable
 Good quality food so you don’t need to worry about hygiene levels
 An efficient staff to meet your food-related requirements
 Complete cleanliness and order
 Pricing that suits your pockets

 A Cafe Coffee Day outlet is also present in the food-court which

serves round the clock coffee and tit-bit snacks to grab when in
hurry or just want a quick bite in between work.

 Banking facilities
Hospital houses a branch of Allahabad Bank right inside the
premises for the absolute convenience for all when it comes to availing
any banking facility. A fully-functional bank with ATMs is what is
accommodated right within the hospital campus itself. This eliminates
the need to rush anywhere outside in emergencies or in times when
money transactions are required to be carried out.

The bank is within the hospital and functions as per the regular banking
hours and follows the regular banking calendar. The staff is very efficient
and is always ready to assist you with any banking-related enquiry. All
facilities from opening a banking account, to depositing and withdrawing
money, transferring money, securing deposits, and many more, are all
offered in one place itself.

What’s in store for you?

 Easily accessible bank located within the hospital campus

 All banking facilities under one roof
 Well-experienced and cooperative banking staff to assist you as
and when required
  Ease and convenience to conduct transactions without stepping out
of the premises
 ATMs for anytime withdrawal of money
 Easy access to the bank since it is located on the ground floor itself
 Completely trusted and secured environment

 In cases of emergency another ATM of Axis Bank is installed

recently for facilitating round the clock availability of cash and
hastle free money withdrawal

 Accident & Emergency Centre

Hospital’s Accident and Emergency Centre is supported by an
infrastructure of testing laboratories, CT scanners, MRI, X-Ray facilities,
pharmacy stores, operation theatres, ICU beds etc. In addition to
emergency ambulance services, we also incorporate 2 dedicated cardiac
ambulances with trained medical personnel bringing the services to your
doorstep.

The emergency centre is operational 24x7 and is the first of its

kind in South Asia that’s fully built on cooperative clinical agreements
between departments of medicine, surgery, orthopaedics, paediatrics,
anaesthesia, obstetrics, cardiology, gynaecology, neurology and intensive
medicine. Doctors are available round the clock to provide emergent care
to patients who require immediate medical attention.

Key Features:

 Open 24x7
 Efficient staff to offer quick assistance
 All facilities under one roof
 Emergency ambulance services
 Two dedicated cardiac ambulances
 Trained medical personnel
 24x7 availability of doctors and medical personnel
  Pharmacy
Hospital has a dedicated pharmacy within the premises to ensure
that patients get easy and quick access to medicines and other related
items as and when required. The pharmacy operates 24x7. It is
completely computerized. From first aid to medicines and more, the
pharmacy at SevenHills Hospital is well-stocked with all the stuff that a
patient or a visitor would require in terms of complementing the
treatment, as prescribed by the respective doctors.

The pharmacy at Hospital is also equipped with the latest

technology and equipment. One such innovation is the Pneumatic Tube
– an advanced technology that automatically (at the press of buttons)
transfers medicines from one place to another. The machine
automatically fetches the medicines as directed, and gets it delivered to
the respective department through the transport pipes. Pneumatic tubes
are used to send medicines to various departments within the hospital,
thereby reducing human contact
  OPD and Consulting Rooms
Hospital, Mumbai, has 120 OPD consultation chambers operating
from 9AM to 9PM. All OPD chambers are located on the same floor to
enhance patient convenience. This also helps in easing the processes and
in making it convenient for patients to visit doctors, thus saving their
time and energy. A separate patient waiting area for each consulting
room aids in maintaining patients’ and visitors’ comfort as well as
privacy.

All OPD chambers are conveniently located on the first floor of the
building. Patients and their relatives can either use the escalator, elevator,
or the stairway to reach the first floor from the ground level. All
chambers are well-named and easy to locate, well-lit, and maintain high
levels of privacy and hygiene.

What’s in store for you?

 All chambers on the same level so you don’t have to rush from one
place to another
 Accurate signage boards to help you to reach the respective
doctor’s chamber
 Efficient executives to assist you with any of your concerns
 Separate OPD chambers offering privacy and comfort
 Separate waiting area right outside the OPD chamber offering
convenience
 Digital signage (LCD/LED) screens outside each consulting room
that display doctor’s profile, interesting cases, and other health
related information
  Laboratory
The laboratory at Hospital is accredited with NABL accreditation
in accordance with ISO standard certification for medical laboratory
requirements for quality & competence. All of these are housed on a
single floor to enable ease and convenience, both, to the patients as well
as to the lab technicians and doctors. This leads to all the respective
entities promote greater communication and efficiency. There is no
wastage of time and effort since all services are present on the same
floor. The test reports can be transferred internally within the
departments with utmost convenience minimizing hassle free and on-
time test report deliveries.

The laboratory offers highly advanced diagnostic, genetic, and

molecular biology tests. The services offered by the lab include
biochemistry, hematology, histopathology, microbiology, clinical
pathology, transfusion medicine, blood bank, genetics and molecular
biology.

The laboratory is well-equipped with state-of-the-art automated

instruments. Modern technology and experienced practitioners ensure
that the best quality services are delivered to all patients.
  Patient Rooms
Hospital has various categories of rooms for patients, to suit their
preferences and budgets. All rooms maintain the highest standard of
quality and hygiene. Here are the different room types available in
Hospital.

Single Room Comprises of:

o Air-conditioned room
o Individual temperature control facility
o Washroom
o Patient bed
o Attendant’s couch
o Television
o Wardrobe
o Telephone

Twin Sharing Room Compries of:

o Air-conditioned room divided into two

o Individual temperature control facility
o Common washroom
o Patient bed
o Attendant’s couch
o Television
o Wardrobe
o Telephone

Deluxe Room Comprises of:

o Air-conditioned room
o Individual temperature control facility
o Patient bed
o Attached attendant room
o Attendant’s couch
o Washroom in patient room
o Washroom in attendant room
o Television in patient room
 o Television in attendant room
o Dining facility
o Wardrobe
o Telephone with direct dialling facility (on request)
o Wi-Fi facility
o Nurse call system
o Newspapers

Suite Room Comprises of:

o Fully equipped patient room

o Fully equipped attendant room
o Plush living area
o Kitchenette

 LDRP and Critical Care Units

 LDRP

Labor Delivery Recovery Postpartum (LDRP) suites come

with lavish interiors and modern equipment. This is a fully air-
conditioned room with one patient bed, attendant's couch and
individual temperature control, TV, and telephone. It is
aesthetically designed to offer tranquillity and comfort to patients.
Labor delivery recovery postpartum rooms offer complete ease and
comfort. The colourful and modern designs play a vital role in
lighting you up. State-of-art technology and equipment ensure that
we stay at the forefront of providing excellent services and
treatments.
 ICU & PICU

Hospital has the largest number of ICU beds (300) in the

country, categorized as ICU (Medical & Surgical), ICCU (Medical
& Surgical), NICU, PICU, Transplant ICU, Neuromedical ICU,
Neurosurgical ICU. We provide 1:1 Nurse:Patient ratio in most
ICU’s. Special isolation rooms in each ICU, bedside diagnostics
like X-ray, ECG, USG, Echocardiography & dialysis facility is
also available.

All our ICUs and PICUs adhere to complete care and cleanliness.
All equipment is most advanced in terms of technology. Our
nurses and staff are always available for quick assistance and
emergency help.

 Nurses Training Facilities

Hospital has a dedicated section especially for nurses. We offer
a nurses training program to impart knowledge and education
amongst nurses, in order to sharpen their skills, so they excel in
their profession. Nurses are trained with adequate theoretical
knowledge and wide clinical exposure to mould them in the
SevenHills Hospital's culture and fit in to the global arena.

The nurses training facility makes the nursing staff conscious of

their roles and responsibility and teaches them how to deal with
varying patient cases. Under this program, nurses are groomed for
everything from interpersonal skills to nursing skills, and patient
care and management as well.

This, thus, helps them in meeting the needs and requirements of

the patients and their treatments with utmost ease and efficiency.
  Other Facilities and Amenities

 Car Parking

Ample car parking facility is available for all our staff and visitors.
Parking space is available in the ground level as well as in the basement.
The parking garage has a capacity to accommodate 1500 cars in totality
and is well organized with boards and guards to guide you at every turn.

 In-Campus Residential Accommodation

Presently, there are 320 residential apartments that accommodate

our doctors and staff, assuring 24x7 availability of these entities. The in-
campus residential accommodation ensures that doctors are easily
accessible, making it easier to attend to patient cases, especially those of
emergency and trauma.

 Auditorium

The auditorium in SevenHills Hospital can accommodate up to 450

people. It serves as a high-tech education centre where physicians and
staff can take part in grand rounds and other learning opportunities. It
also provides a venue for music and other artistic performances. Health
talks, seminars, event celebrations, announcements and launches are few
of the many events which are conducted and celebrated in the seminar
hall.

Business Centre

Hospital’s Business Centre has multiple computers with high-

speed internet and WiFi connectivity, ISD/STD, copier and fax, laser
printing, scanning and data transfer, and video conference facilities, and
all other facilities that are required to conduct ongoing and uninterrupted
processes

D. Medical staff in the Hospital

There are many people who contribute to your care while you are in
hospital. Numerous people and services work together to provide you
with successful treatment in a hospital, from medical assessments and
daily treatment to medication and catering.

 Doctors (medical staff)

You may be treated by a number of doctors during your hospital stay

– the consultant (specialist), the registrar and the resident. Together they
assess and manage your medical care. Depending on which hospital you
are in, you may also be treated by interns and student doctors who work
under the supervision of the senior doctors.

Doctors – roles and responsibilities

Doctors have different roles and responsibilities based on their level

of experience and their medical specialty.

These roles include:

 senior consultants – specialist doctors who see patients at specific

times
 registrars – senior doctors who supervise residents, interns and
students
 residents – look after patients on the ward and are in training for
specialisation
 interns – have completed their studies and are now finishing their
final year in hospital
 student doctors – undergraduate medical students.
 The resident is based on the ward and is typically the doctor you will
see most often. The registrar is the ward’s senior doctor and is usually
contactable on site, while the senior consultant (or specialist) attends
ward rounds and meetings at specific times.

 Nurses

Nurses manage most of your ongoing care and treatment in hospital.

They assess, plan and administer your daily treatment and manage your
general health. Speak to them about your immediate needs. They can also
direct you to the right people to speak to about specific medical issues.

Nurses – roles and responsibilities

Like doctors, nurses have different roles and responsibilities based on

their experience and specialties.

These roles include:

 nurse unit manager – runs the ward

 associate nurse unit manager – helps the nurse unit manager to run
the ward and acts as the manager when the nurse unit manager is
off site
 nurse practitioners – highly skilled nurses with an advanced level
of training
 specialist nurses, such as clinical nurse specialists, clinical nurse
consultants, clinical nurse educators, triage nurses, emergency
department nurses
 registered nurses – provide a high level of day-to-day care and
perform some minor procedures
 enrolled nurses – provide basic medical care under the supervision
of more senior nurses.
 Allied health professionals

Allied health professionals are university-educated practitioners who

work as part of your multidisciplinary healthcare team. They assess,
diagnose and treat conditions and work to prevent disease and disability.

Some examples of allied health professionals include:

 dietitians
 occupational therapists
 pharmacists
 physiotherapists
 podiatrists
 speech pathologists.

You may also meet allied health assistants, who have been trained to
help some of these allied health professionals in a support role.
  Other hospital staff

Keeping a hospital running requires a great deal of organisation and

administration. During your hospital stay, you will see a wide range of
support and administrative staff taking care of everything from laundry
and meals to patient transport and maintenance.

Hospital support staff you may meet during your stay include:

 clinical assistants – take care of ward housekeeping

 patient services assistants – bring meals and drinks
 porters – take care of patient lifting and transport
 volunteers – help with fundraising and ward visits
 ward clerks – staff the ward reception desks.

Where to get help

 Your doctor
 Your nurse
 Your allied health professional
 Other hospital staff