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Manisha Solanki: Sungard Solutions Software India Private LTD

Manisha Solanki is a network engineer with over 5 years of experience in IT support, networking, and business research. She holds a CCNA certification and is currently an associate engineer at Sungard Solutions Software India Private Ltd where she provides level 1 support for their US-based NOC. Her skills include routing, switching, troubleshooting network issues, and monitoring networks to ensure high availability and minimize downtime.

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145 views2 pages

Manisha Solanki: Sungard Solutions Software India Private LTD

Manisha Solanki is a network engineer with over 5 years of experience in IT support, networking, and business research. She holds a CCNA certification and is currently an associate engineer at Sungard Solutions Software India Private Ltd where she provides level 1 support for their US-based NOC. Her skills include routing, switching, troubleshooting network issues, and monitoring networks to ensure high availability and minimize downtime.

Uploaded by

slnk_kunal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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MANISHA SOLANKI

Email: [email protected] Contact: +91 98909 77724

Objective
To work in the area of Network Technology and use my knowledge and experience in various domains to
bring value to the organization.

Executive Summary
• Total experience of 5 Years in the field of IT, IT-support, Insurance and Business Research.
• Cisco Certified Network Associate (CCNA) : #640-802, July 2009.
• Currently working as Associate Engineer in Sungard Solutions Software India Private Ltd, Pune.

Networking Specialties
• Monitoring, SLA management and management of network devices across various product line.
• Configuration and installation of routers, switches and other networking devices.
• Troubleshooting network problems to ensure minimum downtime and maximum availability of network.

Skill Set

• Switching – ARP, VLAN, VTP


Networking • Routing Protocols – RIP, EIGRP, IGRP, OSPF. BGP
• Good understanding about DHCP and HSRP.
Database & Web Application PHP, PostgreSQL, HTML
ITIL, Project Management, Six Sigma, Risk Management, Analytical
Others
Capabilities

CURRENT EXPERIENCE__________________________________________________________________

Sungard Solutions Software India Private Ltd

• Level 1 support for US based NOC.


o Expertise on handling trouble ticketing portal
o Monitoring, Coordination, Escalation
o Basic level troubleshooting and resolution of tickets
o SLA Tracking / Reporting
o Engaging and Coordinating with Sungard US team to notify about the alarms in the customer
network problem.
• Creating monthly reports and documentation for the team
• Awaiting ITIL certification
 Achievements
• Consecutively scoring maximum Productivity within the Team.

PREVIOUS EXPERIENCE_________________________________________________________________

Subject Matter Expert and Communication Coach (UK based Insurance Group)–Wipro, Pune
(11th Sep’06 – 28th Oct’09)

• Assist IT Development team to get customizations done for various insurance applications. Assess impact of
user change requests on application and document associated functional requirements and design changes.
• Managing Process activities right from the conceptualization stage to the execution, progress monitoring and
liaising with Management.
• Implement & manage change requests, release requests, document versions, and addendums to the artifact.
• Acting as mentor and giving training to new recruits and apprising about the process details and workflow.
• Establish benchmarks, best practices, policies and procedures within the process.
• To stay focused on Critical Metrics and Service Delivery Levels within operational timelines.
 Achievements
• Consecutively selected as the most outstanding performer in last two quarters.
• Best Performance award for consecutively scoring maximum Productivity within the Team.
• Awarded with merit Certificate for Risk Management and Compliance (RMAC)

IT Support Engineer – Shraddha Computer (Sales & Services)


(14th June’05 - 30th July’06)

Analyzing network designs for SME customers


Varied Product Experience across various network domains
• IT Infrastructure support
Providing Remote support to our Clients as a part of Annual Maintenance Contract
Responsible for mining new Business opportunities in the existing customer network

GRADUATION PROJECT_________________________________________________________________
Project Name : Inter Process Communication (IPC) Socket
Technology : C++
Description : Using C++ programming language; implementing on Linux.

TRAINING PROGRAMS__________________________________________________________________

• Six Sigma Fundamentals


• Risk Management and Compliance
• Effective Call Handling and Business Writing – Communication Skills & Soft Skills.

CERTIFICATION_______________________________________________________________________

• Cisco Certified Network Associate (CCNA)


• 101 Quality Awareness

ACADEMIC DETAILS____________________________________________________________________

• Pursuing M.B.A from ICFAI, Pune.


• BCS (Bachelor in Computer Science) from Fergusson College, Pune University.

ACHIEVEMENTS ______________________________________________________________________

• Was awarded the 1st prize for a paper presented on “Nano-Technology” at an intercollegiate event – Calyx
2005, (Fergusson College, Pune)

PERSONAL Details _____________________________________________________________________

Address : E-1, Flat-701, Brahma Suncity, Vadgaon Sheri, Pune – 4411014.


Date of Birth : 24th December 1983
Gender : Female
Martial Status : Single
Languages Proficiency : English, Hindi, German.
Passport No. : G7818883

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