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Executive Customer Service (Job Grade N05Ag07) Customer Service Unit

This job posting is for an Executive Customer Service position with Keretapi Tanah Melayu Berhad. The responsibilities include assisting the Customer Service Manager with daily operations and customer inquiries, complaints, and issues. Candidates should have a diploma in fields like human resources, communications, or business administration. They also require at least 3 years of experience in customer service or a related role. The position requires strong communication skills in Bahasa Malaysia and English as well as the ability to work independently and under pressure. Interested applicants should submit a resume and photograph by November 26th.

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Humaira Zulkifli
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224 views1 page

Executive Customer Service (Job Grade N05Ag07) Customer Service Unit

This job posting is for an Executive Customer Service position with Keretapi Tanah Melayu Berhad. The responsibilities include assisting the Customer Service Manager with daily operations and customer inquiries, complaints, and issues. Candidates should have a diploma in fields like human resources, communications, or business administration. They also require at least 3 years of experience in customer service or a related role. The position requires strong communication skills in Bahasa Malaysia and English as well as the ability to work independently and under pressure. Interested applicants should submit a resume and photograph by November 26th.

Uploaded by

Humaira Zulkifli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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KERETAPI TANAH MELAYU BERHAD (225943-T)

Applications are invited from suitable qualified candidates to apply and fill-in vacancy for the
following position:

EXECUTIVE CUSTOMER SERVICE


(JOB GRADE N05AG07)
CUSTOMER SERVICE UNIT

JOB RESPONSIBILITIES:

 Assisting Manager, Customer Service Unit in oversee daily operations of Customer


Service Unit
 Assisting Manager, Customer Service Unit in servicing customer’s enquiries either
walk in or incoming calls or referrals
 Assisting Manager Customer Service in manage and resolve customer complaints
 Assisting Manager Customer Service to pacify irate and difficult walk in customer
and avoid having to refer to higher authorities
 Report accurately on number or input completed or outstanding
 Assist department on day-to-day tasks as and when required.
 Support Customer Service design and definition of roles and responsibilities
 Integrate change management activities into customer service
 Coordinate efforts with other SBU
 Manage Stakeholders
 Coordinates weekly meetings, prepares minutes of meeting, monitoring and follow up
action taken by the Management.

REQUIREMENTS:

 Candidates must possess at least a Diploma in Human Resource Management,


Corporate Communication, Business Administration, and Political Science; OR
 At least 3 years of working experience in Job Grade N07G09 (for internal candidates)
 At least 3 years of working experience in Operation and Customer Service
 Knowledge and familiarization in Customer Service Center software
 A mature individual with good working knowledge and keen interest in the respective
subject;
 Able to work independently with little supervision;
 Computer literate and familiar with Microsoft Office;
 Possess good written and communication skills.
 Able to command the respect of the Management and staffs;
 Excellent written and oral communication skills in both Bahasa Malaysia and English;
 Willing to work under pressure and work extra hours during weekdays and weekends.
 Willing to travel (when needed)

Interested applicants are invited to write – in together with detailed resume, present and
expected salary, contact number and a non-returnable passport size photograph (with latest
photo) not later than 26 November 2018, to the following address. (Only short listed
candidates will be notified).

GENERAL MANAGER,
Human Capital Department
(Staff Planning Unit)
Keretapi Tanah Melayu Berhad,
Jalan Sultan Hishamuddin,
50621 Kuala Lumpur
Tel : 03-22631312 or 03-22631368

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