Inspiration
Inspiration
Design
Inspiration
A HOME TRANSFORMED IN
NORTHBOROUGH
GOING BOLD ON BEACON HILL
kitchenviews.com
is here to stay.
DEPARTMENTS
17 IN GENERAL,
IT’S ALL IN THE DETAILS Developer
Greg Burrill reflects on a
12 AT A GLANCE Kitchen Views
Showrooms
Get to know our seven Kitchen Views
ten-year relationship with
locations.
Kitchen Views’ designer
13 PRODUCT WATCH Single Challenge,
Harry Mangsen.
21
Four Solutions
When form and function collide, it helps
23
to know where you stand.
A FAMILY AFFAIR How to create a
dream kitchen while raising three 15 DESIGN TIPS Hidden Treasures
26
To view profiles, before & after
images and video diaries of
Cover: Cabinetry by UltraCraft, UC Metro customers in this issue:
thermofoil doors in Glossy Rosso (by wall
oven), birds eye (on island) and aluminum
doors with opaque sand-blasted glass (in kitchenviews.com/stories
corner). Countertops: Cambria engineered
stone.
Stories, concepts and layouts by Bait & Tackle Ad Company, 211 East Main St. Gloucester, Massachusetts 01930. www.baitandtackle.biz; Copy
Editors: Kristina Harter, Ginny Convey; Writers: Janelle Randazza, Chad Carlberg; Designers: Chris Peters, Michael Pallazola, Deborah Rowell, Emile
Doucette; Art Director: Chad Carlberg; Photography: Judson Abts Photography, courtesy photos. Additional copywriting by Barbara Baratz, Erica
Burrill, and Suzi Kaitz. Kitchen Views and Kitchen Views Custom are divisions of National Lumber. Visit kitchenviews.com for details. For advertising
inquiries, please email Deborah Rowell at [email protected]. For comments or suggestions write Suzi Kaitz at Kitchen Views, 64 Needham
St., Newton, Massachusetts 02461 or email her at [email protected].
A WORD FROM SUZI KAITZ
General Manager of Kitchen Views
It’s amazing how a new kitchen changes the dynamics in a home. Over the
past month, I’ve had the privilege of visiting and photographing several of
our clients’ homes, learning about their design/build experiences and how the
outcome has impacted their lives. Some of their stories are shared in this issue
of Kitchen Views magazine, along with my own renovation tale. In each case,
you will see how the architectural changes surprisingly improved the quality of home life.
A story about developer Greg Burrill and his ten-year relationship with KV designer Harry Mangsen also
validates a trend that has become tradition: the importance of designing a kitchen that is more than a place
to cook. The open floor plans in so many new kitchens help to ensure that there is a place where life and
relationships are nurtured and savored, just like recipes that are passed from one generation to the next.
Enjoy each page, study each photo, and become inspired. That’s how to begin the process. And then, maybe
you’ll be convinced that there is one investment that is guaranteed to provide an incredible return. A new
kitchen.
Hope to meet you soon.
Like
You may notice the icon on the right throughout the magazine. It is an indicator that the
story you are reading has additional content online. Go to kitchenviews.com/stories for
what
you see? profiles, images, and video with some of the designers, customers and kitchens featured
in this issue of KV magazine.
Walk up the back porch and into the home of Ingrid find theirs in the form of a Kitchen Views designer
and John Molnar and you will discover why they are from Berlin, Mass. named Diane Hersey.
both smiling with pride—it’s their kitchen. Yet this John whips up lunch as he speaks, a simple Pasta
cooking couple deserves bragging rights, having spent Puttanesca recipe he picked up from his maternal
over a decade living with an ordinary kitchen whose grandfather. He doesn’t mention it, but is delighted to
extraordinarily bad design made their shared joy of show off the speed and efficacy of his new cooktop
cooking an endless labor of love. stove.
“I’m a baker and John’s more of a cook,” Ingrid “Diane was just what we needed. Because my wife
reveals. and I are very good in the kitchen. We work together
Quickly, John quips, “I’m an artist. She’s more of a all the time. But we envisioned different spaces because
chemist.” They laugh as if congratulating themselves we like different things.”
for having grown so comfortable with one another Ingrid adds that Diane was a superb listener, and was
that their conversations roll like an old act that never able to take in a lot of information to help them create
tires. It’s hard to imagine that they would have had any the kitchen they had always wanted.
difficulty in designing and renovating a kitchen. But “It’s a wonderful process,” Diane explains. “People
mix a baker and a cook, an Italian and a German, and always know what they want. They just need to be
a dash of marriage, and the guided with the right sort of
resulting pastiche is a recipe for “My wife and I are very good in the questions, and become active
living with an outdated kitchen kitchen; we work together all the time. in a dialog that is not all that
long past its expiration date. But we envisioned different spaces familiar to them.”
“I wanted a microwave that because we like different things.” It is clear that Diane is fluent
wasn’t on the counter and in the language of design. Her
wasn’t so high that the kids would have trouble using work is stunning, but the aesthetic of her creations
it,” says Ingrid, now mother of high school-aged twin is only a partial tribute. For even in the span of a
girls. “I also needed a vertical drawer for cutting lunchtime visit, an equal balance of Ingrid’s and John’s
boards and cookie sheets—” individual personalities is evident in the kitchen’s
“—And I had to have a stove with good control that design. It is both slick and precise, earthy and relaxed.
could get hot fast,” John adds. “This induction cooktop It is whimsical and practical, and it works beautifully.
was the way to go. We have no gas in this house so we Their contemporary kitchen with high-gloss wine-
had to get clever. But when we researched it we were colored cabinetry by UltraCraft is accompanied by
sold. This thing boils water in ninety seconds.” touches of glass, aluminum and stainless steel. The
Their individual must-have list goes on and on, and cabinetry in the two-level island is a bird’s eye maple
they revel in how well they each recall their concoction look-alike. Countertops on the periphery and the
for the perfect kitchen. island are both engineered stone. The island’s cool
Outside of the Molnar residence, the ingredients are blue gray echoes the kitchen’s stainless steel, while the
almost always a little different, yet the indecision and warmer tans found in the peripheral counters build
anxiety about “pulling the trigger” is shared by couples a connection between their immediate surroundings
everywhere. Every one of them is searching for a sign and the wooden beams and hardwood throughout the
about the next step. The Molnars were fortunate to house.
S
sat there, perched amidst the shag carpet.
uzi Kaitz can trees surrounding the third floor “Not only were we sad to leave
remember listening
to her husband,
Jonathan Katz, read “I couldn’t tell if it was a lousy cell connection or he
the New York Times was whispering from back stage, but I could tell he was
review of David Mamet’s movie
“Things Change”. It was 1988,
panicking.”
Jonathan had just played the part
of a sleazy Vegas comedian in of their Newton Victorian home, the neighborhood we loved, it
the movie. It was his first film reading the paragraph over and was just so hard to call this new
role ever and the review, well, it over, feeling like they could stay house our home,” she says.
shocked them both. Jonathan was up in those clouds forever. And Despite certain physical
“a particular standout…whose they nearly did as his Emmy limitations, Jonathan continues
monologues are so on-target award, a Peabody, and Cable to perform and travel today.
funny that the demands of the Ace awards started filling up the But a future with MS is not
and sense of humor that helps keep integrated into the design for greater
us laughing.” And last on their list accessibility include Sub-Zero
was to incorporate a taste of the refrigerator drawers in the island and
ocean, a place they don’t visit often, freezer drawers along the refrigerator
but as Suzi points out, one that wall, a cutting board that pulls out
makes them feel connected to their on top of a drawer for increased
children, each other and the elements support so one can sit and chop,
around them. and a bank of corner drawers that
Kitchens are always central to provide easy access and incredible
home-life, but this kitchen plays a storage. A desk was included in
part of particular importance in this the space, providing lots of space
family narrative, since Suzi is vice underneath for a chair or wheelchair,
president and general manager of if ever needed.
National Lumber’s Kitchen Views “You can imagine that I spend a
division. She is also the household lot of time thinking about kitchens,”
cook, “and Jonathan, well, he has Suzi says. “When we began the work
not yet perfected the art of boiling on our own, I was quite nervous The kitchen was designed with many drawers
for easy access, including refrigerator drawers
water,” she jokes. “Still, we spend about doing everything perfectly in the island (not shown here). The corner
many of our waking hours in our and using what I knew to create drawers above are easy to access from
kitchen with family and friends—so the right room for Jonathan’s and both sides and provide incredible storage.
A reinforced pull-out cutting board offers the
many in fact that we actually think my future. That was very daunting. option of sitting while working in the prep area.
more of it as a living room.” But in the end, the whole project
“This kitchen has to serve them as
well for dinner in twenty years as it
was no different for me than for
those customers I run into every BEFORE
did this morning during breakfast,” day. I chose the things I first fell
says their designer, Barbara Baratz. in love with and I counted on
“So we set out to look closely at the professionals I work with to
their current needs, as well as those plan the space according to our
they could anticipate, and create a particular needs. It was a wholly
fabulous space that would last. If we personal experience where my own
were honest, and maybe a little bit professional experience had very
clever, we’d do just fine.” little to do with the outcome. And
The “Before” photo: the kitchen that came with
And that they did. The new it was an experience during which I Suzi’s and Jonathan’s home.
style
us through.” combination.
Suzi’s eyes dance
from a shard of bright
sunlight cutting the
countertop, then to
the beautifully crafted
wooden ceiling, and
finally rest upon
a vase of fresh cut
flowers one would
find in her house any
day and every day.
“I can’t tell you how
happy I am to call this
our home. Every day
we feel so fortunate
for all that we have
and the emotional
comfort and physical ease our renovation provides,” she says ithout compromising on style, this concrete vanity,
as her comfortable smile turns into confident resolution. “It
seems that everyone has some kind of physical challenge at
W accompanying seat and cherry cabinetry offer comfort,
easy reach into storage cabinets and clearance below
some point in their lives. While it may be difficult to think the sink for total accessibility. As active members of the
about, I believe it’s always wise to look forward and plan National Kitchen and Bath Association (NKBA), all Kitchen
ahead. KV Views designers are skilled in universal/accessible design.
Concrete vanity on display at Kitchen Views Custom.
Relax...
Go see the incredible designers at Kitchen Views at National
Lumber
to get that great custom look without the custom price when using
UltraCraft Cabinetry.
UltraCraft
combinations- . As the nation’s leader in full
access cabinetry, we pride ourselves in providing professional kitchen
designers with the products you need.
E
character. In the next five or so important thing to remember is
co-friendly kitchens years I think we are going to see to pick something you love.
are no longer this trend more and more,” she “Liking your kitchen may be
just for die-hard emphasizes. alright today, but it’s not going
environmentalists In recent years, Williamson to sit well after living with it for
or the wealthy elite. Nowadays says, green options have become a few years. You have to love it.”
making responsible and widely available to homeowners, As she points out, there are many
sustainable choices when including paint, countertops, and terrific choices today to help
designing your kitchen is as cabinetry. make that happen.
KV
good for your pocket as it is for “My goal is to always educate
the planet. And with an array of customers as much as possible
products available, going green so they can make informed
in your kitchen is easier today decisions. Green countertops
than ever. and green kitchen products are
Designer Jessica Williamson without compromise today,”
Image: Distressed Black Walnut
is a strong believer that a green she says. “The more a customer island by Craft-Art.
kitchen is not only a smart knows what is available, the more
A new bar in the Kitchen Views
alternative but one that can bring able they are to really explore Custom showroom sports a reclaimed
a great deal of character to a their creativity, and if they can redwood countertop, circa 1800.
room. do that while contributing to a
“If I were doing my own more sustainable planet, it’s a
kitchen green I would opt for wonderful combination.”
wood countertops. I personally Whatever countertop you
love the bamboo wood; I think choose, Williamson says the most
it’s gorgeous,” she says.
According to Williamson, the
new greener tops are a throwback
to pre-1950s modern design,
where natural inconsistencies are
a crucial part of the aesthetic.
“I like more natural products;
I enjoy their history and
uniqueness. Like me, others are
beginning to view these organic
variations as elements that add
greener
successor to the extremely popular
PaperStone. Made from 50%
pulped bamboo paper fiber and
50% recycled wood, this surface
is beautiful, durable and versatile.
only
K
Right at home in any kitchenÑ new
or oldÑ Ecotop surfaces are easy itchen Views and National
to install, competitive with most stone, and less expensive than Lumber are proud to promote
concrete. healthy, sustainable lifestyles by
providing a new line of green cabinetry
IceStone: These super-durable
surfaces are strong like granite,
at all of our locations. GreenQuest
but less porous, and made from by Crystal is manufactured by Crystal
75% recycled glass and concrete. Cabinetry, a company with a legacy of
Ideal for kitchen countertops and strong environmental ethics. In addition
backsplashes, IceStoneÕ s goal is to displaying Crystal’s custom line at
to produce beautiful materials that our Custom showroom in Newton, we
rival the strength of quarried stone, now have an exclusive arrangement with
while actively reducing waste.
Crystal to design with and sell their more
Vetrazzo: Vetrazzo takes affordable semi-custom line using their
discarded glass in the way of green construction and finishes at each
decommissioned traffic lights, of our National Lumber showroom
windshields, used bottles and plate locations.
glass windows and transforms We recognize that there are a multitude
it into a countertop that is an of reasons a client may choose green
exquisite work of art. Every panel
of Vetrazzo is unique, with 16
products; some are interested in healthier
color options, including Alehouse indoor air while others are concerned
Amber with Patina, Bistro Green, Charisma Blue and Firehouse with reducing environmental impact.
Red. VetrazzoÕ s artful surfaces are incredibly strong and a joy to Green building also can save money due
live with, now and for a long, long time. to the efficient use of energy, water and
materials. Crystal’s GreenQuest offers a
Concrete: These countertops multitude of options allowing customers
are a great alternative to the
norm. Similar in price to granite
to create their cabinetry by choosing
countertops, concrete countertops green materials and features that are
are made from sand, gravel and especially important to them and their
other course aggregate. They are, projects. GreenQuest earns all of the
however, far more sustainable available points for most green building
because of the abundance of these ratings systems including LEED and the
raw materialsÑ most of which National Green Building Standard.
can be broken down and reused.
But perhaps the most compelling reason to consider concrete is
Above: GreenQuest cabinetry with Green-core construc-
its versatility. It can be colored, mixed with other materials like tion boxwork and Greenfield door style finished in Umber
glass or metal, and is highly malleable, making for endless design flat sheen stain on Lyptus. GreenQuest cabinetry with
possibilities. Green-core Plus boxwork and Manhattan door style with
bamboo and carbonized bamboo veneers.
w w w.cr ystalcabinets.com
G
Nrooms
GLANCE
H E
C show
F showrooms in multiple locations,
Kitchen Views boasts six unique
K IT D
B
A
showrooms in Massachusetts and
one in New Hampshire.
C
Kitchen Views Custom
A
housed in National LumberÕ s iconic Newton store, have designed and sold
kitchens and baths on nearly every block in Greater Boston. Between our two
adjacent Kitchen Views showrooms, a visit to Needham Street provides an
opportunity to see cabinetry from the extremely economical to the most exotic.
E 120 Welby Road, NEW BEDFORD materials were used throughout this
custom kitchen with cabinetry by
New BedfordÕ s Kitchen Views showroom is located next to National LumberÕ s Irpinia. (C) Kitchen Views at
state-of-the-art Reliable Truss and Components facility. Our New Bedford design National Lumber in Mansfield. A
stylish mudroom with cherry cabinetry
team covers a broad territory (from the Cape to the Islands and beyond) and by Homecrest provides seating and a
specializes in making the semi-custom look fully custom. ThatÕ s value-added to variety of storage options. (D) Kitchen
Views at National Lumber in Berlin.
the discerning builder. This traditionally designed island
F
features cabinetry in an edged black
33 Mason Street, SALEM finish by Greenfield.
With years of experience working with builders and contractors, the Salem
team (located in National LumberÕ s oldest store) is able to visit a construction site
in short notice, and provide fine design and a wide variety of economical options to
developers and property owners alike.
Our newest Kitchen Views showroom, the must-see Boscawen location is just
D
15 minutes north of Concord. Covering a broad range of selections and displays,
Kitchen Views is excited to build relationships with new builders, contractors, and
homeowners in communities throughout Northern New England.
1 SINGLE
7
a dream kitchen—whether you’re expecting guests or not.
design
gems
1
Treasures
doorstyle in a Cameo finish; Black Cosmos granite;
Hardware by Merit and Top Knobs. Each of the
hidden treasures described here can be found in the
Kitchen Views Custom showroom’s “working” kitchen,
featured below.
5 6 7
Designer Harry Mangsen (left) and Builder Greg
Burrill outside WGB HomesÕ Brookmeadow Village
model home in South Grafton.
IN GENERAL
I
t was late
on a Friday
afternoon when
Harry Mangsen received a call
from the cabinet manufacturer’s
representative with news that a
replacement cabinet for WGB Homes that
had originally been damaged in shipment was
on its way and would be delivered on Tuesday or
Wednesday of the following week. With the house
closing scheduled for that Monday, Mangsen knew
he needed to act quickly.
“Had it all happened before the weekend, I might have “There are many details that are involved in building
been able to ask the manufacturer to do something about a multi-home project,” says Mangsen. “It’s my job as the
it,” he recalled. “But when it comes to customers, you designer to make sure all of those details are addressed and
can’t just settle for better luck next time. You have to fix any problems that may arise are attended to immediately.”
problems when they arise.” The people who run WGB Homes, a family business
With that, Mangsen cleared his schedule, hopped in a operated out of Mendon, Mass. for the past 38 years,
Kitchen Views truck and set out to intercept the cabinets know success is all about building and maintaining
at a freight hub in Connecticut and drive them back to relationships in a competitive, ever-changing industry.
Brookmeadow Village. “We build neighborhoods; it’s important for us to have
William G. “Greg” Burrill, founder and president of a positive reputation throughout the community,” says
WGB Homes, remembers the episode well. Erica Burrill, who came to work for the family business
“In a day and in an age when quality customer service after two years in sales and marketing with the New
has been replaced with automated and technology driven England Patriots.
solutions, it is comforting to know that if a question or Over the nearly four decades WGB Homes has been in
a problem arises I can still pick up the phone and call business, kitchens have evolved to be central focuses of
Harry. His devotion to Kitchen Views and supporting his homes — going from practical basics to fashion-forward
customers is what sets him apart.” showpieces that are as much of a reflection of their owners’
Mangsen adds that it helps to work for a company that tastes and personalities as anything else inside the home.
supports its designers in trying to mitigate trouble, and “The kitchen is the focal point of the house. Harry
one that has grown its reputation by setting realistic has helped us incorporate the needs and wants of the
expectations for customers and delivering on them with customers while keeping in their price range, and this
relentless consistency. takes a great deal of skill and creativity,” Greg Burrill says.
Mangsen and Burrill both say the business partnership Mangsen says it’s all about the personal touch — no small
they’ve built over the last decade has been outstanding. feat when working with a company that has built over 25
neighborhoods in Central Massachusetts and the Metro- WGB Homes offers nine different models at their newest
West communities outside Boston. site, Brookmeadow Village, a single family, Energy Star
“We can do about 95 percent of what even the most high- Neighborhood in South Grafton, Mass. The company is
end customer is looking for, but can deliver our product at committed to making changes to plans that many other
a fraction of the cost of a lot of boutique designers,” he builders aren’t willing to make in order to create dream
adds. homes for their clients. (Continued on page 19)
“There are a lot of things that can actually go wrong on a large multi-home project,”
admits Harry. “It’s my job as the designer to minimize those problems and to take
care of them as they arise.”
“In the past, cabinets were simple designs. But now they
are an important focus in the kitchen and in every project
we do. As kitchens have become more valued, Harry’s been
central in getting what the customer wants,” says Greg’s
brother, Steve.
Kitchen Views General Manager Suzi Kaitz cites WGB
as a key link in the creation of Kitchen Views at National
Lumber.
“No matter what kind of home you’re building, the
people building that home have a lumberyard where
they do business,” says Kaitz. “As value added to business
partners like WGB Homes we opened Kitchen Views at
National Lumber and Kitchen Views Custom so builders
and their customers could experience kitchen design in a Above: Harry Mangsen with Vanessa (left) and Erica Burrill
more home-like showroom environment.” review plans for a prospective home buyer.
“People are willing to spend much more money on has helped WGB stay on time and on budget.
the kitchen to customize it than they will for other “I think the reason we work so well together is that
areas of the home. That says how important it is to the we have a shared interest in satisfying our customers,
customer,” Steve Burrill notes. and we understand the importance of value,” says
Erica Burrill adds, “The relationship that has Vanessa Burrill, who came to work for the family
developed between Kitchen Views and WGB Homes business after graduating from Babson College almost
over the years is key in providing functional, spacious three years ago.
and luxurious kitchen and bathroom layouts for “Value is important. It’s about integrity. It’s aiming
customers at an affordable price.” to deliver the highest possible quality at the lowest
In an environment where customers are looking for possible price, and never deviating from that mission”
unique designs and upgrades. Harry makes us feel says Greg Burrill. KV
comfortable that we can accommodate anyone,” she
says.
“With him, we’ve never had to turn away a buyer
because we don’t have the exact kitchen or bathroom Harry Mangsen began
layout they are looking for. Harry and the team at working in lumberyards at age
15. In 1984, he designed his first
Kitchen Views work closely with our company to kitchen and soon became one of
design a plan that is specialized to meet the needs of the first to design using a computer.
each of the customers we work with,” she said. HarryÕ s work can be seen in
WGB’s relationship with Kitchen Views and Harry subdivisions throughout Central
Massachusetts.
Above: The model home at Brookmeadow Village displays an upgraded gourmet kitchen. Standard options are displayed in a selection
showroom on the lower level of the model home. Cabinetry by Schrock; door style, Brantley Maple Square; finish is Amaretto Creme;
countertop is Black Impala Granite; hardware is by Amerock.
DESIGN
WISE
Designer Lee Turner
discusses her love of
design, the customers
who make her happy,
and why sheÕ s still getting with
better after so many years
in the business. Lee Turner
KV: What is the simplest way
to describe what you do with a
customer?
LT: First I want to figure out the
logistics of the project; what the
person wants, needs, space issues, etc.
Then I add the decorative elements,
such as glass doors, double-stacked
cabinets, a lovely island. If you have
high ceilings, we can take your
cabinets higher and incorporate
decorative moulding. And naturally,
the homeowner always has great ideas
to incorporate into the kitchen.
KV: Is it that simple?
LT: If it were that simple, I wouldn’t
be here. I’d have gotten bored ten discover
years ago. I’ve been here for almost their own taste and
sixteen years. creativity in the process.
KV: What in those years have you KV: What is the best part of transform and become excited about
learned? designing a kitchen? their very own home project. That’s
LT: Whoa. That’s a long time to LT: Working one on one with a absolutely it for me. That’s the most
think back. [laugh] Honestly, I have customer. If I’m by myself and do ten rewarding part of the work.
learned a ton. I learn new things designs and they nix them all, they That’s when I drive home with a
every single day. But if I could choose can’t really understand the design smile on my face and say to myself,
something that really matters, I would evolution. When we work together ‘Boy, I have some job.’ KV
say learning to listen to a customer and they find out what’s doable in the
and to truly know what it is that they space, that’s when they really become
want is the greatest skill a designer inspired. And it’s exciting to see. Lee Turner’s designs have garnered
can have. I’ll walk into a home and KV: What is the most rewarding? several awards during the 16 years she’s been working
immediately see what I think would LT: No question; When I get to with homeowners and builders at the Kitchen Views
be perfect. And 90% of the time work with people who have dragged at National Lumber in Newton. In 2006, Lee’s
design won “Best Kitchen Design” by the National
I’m right. But no two customers are their heels for sometimes ten years Association of the Remodeling Industry. The
the same. The longer I work in this or more—people who just can’t pull following year, she designed both the kitchen and
business, the more I keep my mouth the trigger because of cost, or fear of baths in the home that won the COTY award for
shut and listen. The best designers change, or fear of having their house “Best Whole House Remodel.”
are ones who can help the customer torn apart—and watch them totally
START
FINISH