HR's Role in Cross Cultural Management: Mamata Majukar JSB PGDBM
HR's Role in Cross Cultural Management: Mamata Majukar JSB PGDBM
a frame of reference. Cross Cultural Management: An International Journal seeks well-written interdisciplinary
multicultural articles that focus on any of these key references. Coverage includes, but is not limited to:
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organization responsible for all decisions, strategies, factors, Culture can be analyzed from a country,
language, religion, value, ethical and/or many other areas of study as a frame of reference. Cross Cultural
Management: An International Journal seeks well-written interdisciplinary multicultural articles that focus on any
of these key references. Coverage includes, but is not limited to:
Abstract
The workforce of the 21st century is increasingly diverse and multicultural. To effectively
manage and lead in this environment, HR must be knowledgeable about cross-cultural factors-on
both the domestic and global fronts-in human resource management. By promoting education in
cross-cultural competencies throughout the organization, HR can better serve the company to
successfully achieve its mission and goals.
Introduction
As a concept and as a reality, culture is broad and multifaceted. On a daily basis, culture
influences who we are--as individuals, families, communities, professions, industries,
organizations and nations--and how we interact with each other within and across regional and
national borders. Defined as a set of values and beliefs with learned behaviors shared within a
particular society, culture provides a sense of identity and belonging.
From language, communication styles, history and religion to norms, values, symbolism and
ways of being, "culture" is everywhere.
In domestic and global workplace settings, people in organizations reflect their respective
cultures. As shifting demographics bring together people of many cultural backgrounds, human
resource management (HRM) must be thoughtfully examined--and sometimes altered--to support
organizational goals. SHRM Special Expertise Panel members point out that for sustainability,
organizational leaders must expand their perspectives from a local to a worldly view.
(3) SHRM's 2008 Workplace Forecast highlights several trends in culture that will likely have a
major impact on the workplace: 1) heightened awareness of cultural differences in domestic and
global workplaces; 2) greater need for cross-cultural understanding/savvy in business settings; 3)
managing talent globally; 4) greater emphasis on global leadership competencies; and 5)
increased use of virtual global teams.
(4) Thus, HR professionals experienced in workplace diversity and cross-cultural communication
are well-positioned to develop and implement culturally appropriate HRM strategies, policies
and practices. While not exhaustive, this Research Quarterly focuses on selected cross-cultural
factors in HRM in today's workplace and provides insights for HR to better serve the needs of
the organization.
Culture can be analyzed from a country, language, religion, value, ethical and/or many other
areas of study as a frame of reference. Cross Cultural Management: An International Journal
seeks well-written interdisciplinary multicultural articles that focus on any of these key
references. Coverage includes, but is not limited to: