Code Cause Remedy

The heater fails to heat.

E000 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
After power-on, the reading of
the main thermistor does not Replace the main/shutter thermistor.
0000
increase to 70 deg C or higher Replace the DC controller PCB.
within 20 sec.
The power has been turned off
Reset the error.
0010 and then on without resetting
(COPIER>FUNCTION>CLEAR>ERR)
the error.
There is an abnormal rise in temperature.
E001 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
There is an error or an open Check the connector of each thermistor for any
circuit in the main thermistor, fault in connection and wiring.
0001
shutter thermistor, or sub Replace the thermistor in question.
thermistor. Replace the DC controller PCB.
The reading of the main
thermistor, shutter thermistor, Replace the thermistor in question.
0002
or sub thermistor is 230 deg C Replace the DC controller PCB.
or higher for 2 sec.
Cheak the connecting of the main/ sub/ shutter
thermistors.
The reading is not 150 deg C
Check the mounting of the main/ sub/ shutter
0003 or higher or 210 deg C or
thermistors.
lower within 30 sec.
Exchange the main/ sub/ shutter thermistors.
Exchange the DC controller PCB.
The power has been turned off
Reset the error.
0010 and then back on without
(COPIER>FUNCTION>CLEAR>ERR)
resetting the error.
There is an abnormal rise in temperature.
E002 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
The reading of the main
thermistor is not 100 deg C 12 Check the connector of the main/shutter
0000
sec after it has exceeded 70 deg thermistor for any fault in connection and wiring.
C. Check the main/shutter thermistor for mounting
The reading of the main condition.
thermistor is not 150 deg C 15 Replace the main/shutter thermistor.
0001 sec after it has – Replace the Replace the fixing heater unit.
DC controller PCB. exceeded Replace the DC controller PCB.
100 deg C.
The power has been turned off
Reset the error.
0010 and then back on without
(COPIER>FUNCTION>CLEAR>ERR)
resetting the error.
E003 There is an abnormal rise in temperature.
 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
Check the connector of the main/shutter
thermistor for any fault in connection and wiring.
The reading of the main
Check the main/shutter thermistor for mounting
thermistor is lower than 70 deg
0000 condition.
C for 2 sec or more after it has
Replace the main/shutter thermistor.
exceeded 100 deg C.
Replace the fixing heater unit.
Replace the DC controller PCB.
The power has been turned off
Reset the error.
0010 and then back on without
(COPIER>FUNCTION>CLEAR>ERR)
resetting the error.
The IH power supply is faulty/the IH control mechanism is faulty.
E004 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
The power has been turned off
Reset the error.
0010 and then back on without
(COPIER>FUNCTION>CLEAR>ERR)
resetting the error.
There is a mismatch between
Replace the fixing heater power supply with one
0101 the input voltage and the IH
designed for the country of installation (voltage).
power supply ID.
The IH current is faulty.
0102
(current leakage)
The IH current is faulty. (no
0103
current)
0104 There is an IH over-current.
The IH input voltage is too
0105
high.
The IH input voltage is too
0106
low.
Check the connector for any fault in connection.
At power-on (or, when IH is at Replace the fixing heater power supply.
reset), the IH control Replace the DC controller PCB.
0201
mechanism is not in an initial
state.
At IH start-up, the IH control
0202 enable flag is not set within 1
sec after the start flag is set.
With IH at rest, the IH control
0203
flag is not released.
The 12-V power supply (IH
0204
relay) is identified as being off.
At IH start-up, the PWM/ON
0205 Replace the DC controller PCB.
data is faulty (’0′ or ‘FFFF’)
There is no fixing web/there is an error in the detection of web solenoid
E005
connection.
0000 The absence of the fixing web Replace the fixing web.
 Replace the fixing web length sensor.
Replace the DC controller PCB.
has been detected for 5 sec or
After correcting the fault, be sure to reset the
more.
fixing web counter reading.
(COPIER>COUNTER>MISC>FIX-WEB)
At power-on, the connection of
Check the connector for any fault in connection.
0001 the web solenoid is not
Replace the solenoid.
detected.
The power has been turned off
Reset the fixing web counter.
0010 and then back on without
(COPIER>COUNTER>MISC>FIX-WEB)
resetting the error.
E010 There is a feed motor error.
The FG signal of the feed
motor does not arrive for 2 sec Check the connector for any fault in connection.
0000
or more even when the feed Replace the motor.
motor has been turned on.
E012 There is a drum motor error.
The FG signal of the drum
motor does snot arrive for 2 sec Check the connector for any fault in connection.
0000
or more even when the drum Replace the motor.
motor has been turned on.
E013 The waste toner pipe is clogged.
Check the connector for any fault in connection.
The waste toner pipe is Replace the waste toner feedscrew lock detecting
0000 identified as being clogged for switch.
4 sec or more. Replace the waste toner feed unit.
Replace the DC controller PCB.
The power has been turned off
0010 and then back on without
resetting the error.
E014 There is a fixing motor error.
The Phase lock signal of the
fixing motor does not arrive for Check the connector for any fault in connection.
0000
2 sec even when the fixing Replace the motor.
motor has been turned on.
There is no toner in the developing assembly; there is an error in the detection of
E020 developing toner sensor connection; there is an error in the detection of hopper
toner sensor connection
The presence of toner is
detected inside the sub hopper
and, in addition, the absence of
Check the connector of the developing toner
toner is detected inside
sensor for any fault in connection.
0000 developing assembly for 120
Replace the developing toner sensor.
sec continuously even when
Replace the hopper toner sensor.
operation has been under way
for the supply of toner to the
developing assembly.
 At power-on, the connection of
0001 the developing assembly toner
sensor is not detected. Check the connector for any fault in connection.
At power-on, the connection of Replace the sensor.
0002 the developing hopper toner
sensor is not detected.
There is a toner feed motor over-current detection error, there is a toner bottle
E025
motor connection detection error.
An over-current has been
0001 detected in the toner feed
motor.
An over-current has been
Check the connector for any fault in connection.
0002 detected in the toner bottle
Replace the motor.
motor.
At power-on, the connection of
0003 the toner bottle motor is not
detected.
E032 The NE controller counter has malfunctioned.
An open circuit has been Turn off the main power, and check for an open
0001 detected for the count pulse circuit in the cable; then, turn the main power
signal. back on.
E061 There is a potential control error/there is an APC error.
As a result of potential control,
the drum surface potential
0001 (VL2) of the background is
200 V or higher (i.e., causing a
solid black image). Replace the potential sensor unit.
The primary charging output Replace the laser scanner unit.
used at time of printer output Replace the DC controller PCB.
and the drum surface potential
0002
after laser output is identified
as being 200 V or more (i.e.,
causing a solid black image).
E100 There is a BD error.
A check is made of VLOCK at
intervals of 100 msec while the
Replace the laser scanner unit.
0001 laser is on. An error will be
Replace the DC controller PCB.
identified if it is not detected
10 times in sequence.
E102 There is a laser verify error.
The machine model ID that has
been read from the laser
0001
scanner EEPROM is not
correct.
E110 There is a polygon motor error.
0001 - Although the polygon motor Replace the laser scanner unit.
 has been turned on, VLOCK is
not detected at all within 76.5
sec.
- At time of a shift from full-
speed to half-speed control,
VLOCK is not detected at all
Replace the DC controller PCB.
for 7.5 sec.
- At time of half-speed control,
a check is made of VLOCK at
intervals of 100 msec. An error
will be identified if it is not
detected 10 times continuously.
E121 There is a controller cooling fan error.
Even though the controller
cooling fan has been turned on,
Check the connector for any fault in connection.
0001 the controller cooling fan stop
Replace the fan.
signal has been detected for 5
sec or more.
E193 There is a gate array error.
The add-on through setting of
the IMGI cannot correctly be
0001
done (it is not correctly set 10
continuous times)
E196 The EEPROM is faulty.
There is a mismatch between
the data that has been written
in EEPROM and the data that
1abb
has been read. (a: chip No. 0
through 5; bb: chip faulty
address) Initialize the RAM.
Replace the EEPROM.
The ID in EEPROM that has Replace the DC controller PCB.
been read and the ID in ROM
are compared. An error will be
2abb
identified if they do not match.
(a: chip No. 0 through 5; bb:
chip faulty address)
When the main power is turned
on, the ID in EEPROM and the Check the position and condition of the
ID in ROM are compared. An EEPROM.
3abb error will be identified if they Initialize the RAM.
do not match. (a: chip No. 0 Replace the EEPROM.
through 5; bb: chip faulty Replace the DC controller PCB.
address)
There is an error in communication between the DC controller PCB and the video
E197
PCB/an error in communication of the DC controller PCB.
0000 An error in the communication
between the DC controller
PCB and the video PCB has
 occurred.
An error in the communication
with the laser driver module of
0001
the DC controller PCB has
occurred.
E225 Error in CIS Unit (DADF)
- The error is cleared by
turning off/on the power
switch. This triggers function-
restricted mode.
- CIS unit suspends its
1010
functions; only CCD unit
performs duplexing reading.
- Functions will be
automatically restored by
replacing CIS unit.
The communication between the main controller PCB and the DC controller PCB
E240
is faulty.
There is an error in the
Check the connector for any fault in connection.
communication between the
0000 Replace the DC controller PCB.
main controller PCB and the
Replace the main controller PCB.
CPU of the DC controller PCB.
E315 There is a fault in the image data.
0007 There is a JIBIG encode error.
Turn off and then back on the power.
000d There is a JBIG decode error.
CRC error detected in OpenI/F
(image transfer from the
0200 Replace the external controller connection PCB
external controller); retried but
failed to restore.
0300 Cubic timeout
Turn off/on the power switch. Replace the PCB
0400 Shift device A timeout
for frequent error occurrence.
0401 Shift device B timeout
E503 There is an error in the finisher internal communication (finisher).
There is an error in the
Check the connection between the saddle stitcher
0002 communication between the
controller PCB and the finisher controller PCB.
finisher and the saddle unit.
There is an error in the Check the communication between the saddle
0003 communication between the stitcher controller PCB and the finisher controller
finisher and the punch unit. PCB.
E505 There is a finisher backup memory error (finisher).
Turn off the main power; check the DC controller
An error has occurred in the
PCB and the finisher controller PCB for wiring;
0001 data stored in the backup
check the 24-V system fuse; then, turn the main
memory.
power back on.
0002 There is an error in the punch Turn off the main power; check the DC controller
unit EEPROM data. PCB and the puncher controller PCB for wiring;
 then, check the 24-V system fuse; then, turn the
main power back on.
E514 There is a trailing edge assist motor error (finisher).
The home position sensor does
not go off even when the 1. Check the trailing edge assist home position
8001 trailing edge assist motor has sensor. Is the sensor normal?
rotated for a specific period of 2. Check the wiring between the finisher
time. controller PCB and the trailing edge assist motor.
Is it normal?
The home position sensor does 3. Check the trailing edge assist mechanism. Is
not go on even when the there a fault?
8002 trailing edge assist motor has 4. Try replacing the trailing edge assist motor. Is
rotated for a specific period of the problem corrected?
time.
E519 There is a gear change motor error (finisher).
The home position sensor does 1. Check the gear change home position sensor. Is
not go off even when the gear the sensor normal?
8001
change motor has rotated for a 2. Check the wiring between the finisher
specific period of time. controller PCB and the change motor. Is it
normal?
The home position sensor does 3. Check the gear change mechanism. Is there a
not go on even when the gear fault?
0002
change motor has rotated for a 4. Try changing the gear change motor. Is the
specific period of time. problem corrected?
E530 There is a front alignment error. (finisher)
The home position sensor does 1. Check the aligning plate home position sensor.
not go off even when the front Is it normal?
8001
alignment motor has rotated for 2. Check the wiring between the finisher
a specific period of time. controller PCB and the aligning plate front motor.
Is it normal?
The home position sensor does 3. Is there any mechanical obstacle in the path in
not go on even when the front which the aligning plate moves?
8002
alignment motor has rotated for 4. Try replacing the aligning plate front motor. Is
a specific period of time. the problem corrected?
E531 There is a stapling error. (finisher)
The home position sensor does
not go off even when the
0001
stapler motor has rotated for a 1. Check the wiring between the finisher
specific period of time. controller PCB and the stapler. Is it normal?
The home position sensor does 2. Try replacing the stapler. Is the problem
not go on even when the corrected?
0002
stapler motor has rotated for a
specific period time.
E532 There is a stapler shift error. (finisher)
8001 The home position sensor does 1. Check the stapler shift home position sensor. Is
not go off even when the the sensor normal?
stapler shift motor has rotated 2. Check the wiring between the finisher
for a specific period of time. controller PCB and the stapler shift motor. Is it
 normal?
The home position sensor does
3. Is there any mechanical obstacle in the path of
not go on even when the
8002 the stapler shift base?
stapler shift motor has rotated
4. Try replacing the stapler shift motor. Is the
for a specific period of time.
problem corrected?
E535 There is a swing error. (finisher)
The home position sensor does
not go off even when the swing 1. Check the swing home position sensor. Is it
8001
motor has rotated for a specific normal?
period of time. 2. Check the wiring between the finisher
controller PCB and the swing motor. Is it normal?
The home position sensor does 3. Is there a fault in the swing mechanism?
not go on even when the swing 4. Try replacing the swing motor. Is the problem
8002
motor has rotated for a specific corrected?
period of time.
E537 There is a rear alignment error. (finisher)
The home position sensor does 1. Check the aligning plate rear home position
not go off even when the swing sensor. Is it normal?
8001
motor has rotated for a specific 2. Check the wiring between the finisher
period of time. controller PCB and the aligning plate rear motor.
Is it normal?
The home position sensor does 3. Is there a mechanical obstacle in the path of the
not go on even when the swing aligning plate?
8002
motor has rotated for a specific 4. Try replacing the aligning plate rear motor. Is
period of time. the problem corrected?
E540 There is an upper tray ascent/decent error. (finisher)
- If the tray does not return to 1. Check the No. 1 tray area sensors 1 through 3.
home position when the tray 1 Are they normal?
shift motor is driven for 20 2. Check the wiring between the finisher
8001 seconds. controller PCB and the No. 1 tray shift motor. Is it
- If the tray does not move to normal?
other area when tray 1 shift 3. Is there a fault in the tray ascent/descent
motor is driven for 4 seconds. mechanism?
- The dangerous area is reached 4. Try replacing the No. 1 tray shift motor. Is the
before the tray 1 paper surface problem corrected?
sensor detects paper surface
8002 during the paper surface
detection operation.
- A discontinuous area is
detected during tray operation.
The tray 1 closing detect
8003 switch is activated while the
tray 1 is operating.
Clock signal input cannot be
detected when the tray 1 shift
8004
motor has been driven for 0.2
second.
8005 The lock detection signal turns
 OFF 150 ms after the lock
detection signal turned ON.
The lock detection signal does
not turn ON when the tray 1
8006
shift motor has been driven for
1 second.
The lock detection signal does
8007 not turn OFF when the tray 1
shift motor is at a stop.
E542 There is a lower tray ascent/descent error. (finisher)
There is a fault in the lower 1. Check the No. 2 tray area sensors 1 through 3.
8001 tray ascent/descent motor clock Are the sensors normal?
signal. 2. Check the wiring between the finisher
8002 There is an area error. controller PCB and the No. 2 tray shift motor. Is it
normal?
3. Is there a fault in the tray ascent/descent
The safety switch has mechanism?
0003
activated. 4. Try replacing the No. 2 tray shift motor. Is the
problem corrected?
E584 There is a shutter unit error. (finisher)
The shutter open sensor fails to 1. Check the shutter home position sensor. Is it
8001 go off. (The shutter does not normal?
close.) 2. Check the wiring between the finisher
controller PCB and the stack feeding motor and
between the finisher controller PCB and the
The shutter open sensor does shutter open/close clutch. Is it normal?
0002 not go on. (The shutter does 3. Is there a fault in the shutter mechanism?
not open.) 4. Try replacing the stack edging motor and the
shutter open/close clutch. Is the problem
corrected?
E590 There is a punch motor error. (punch unit)
The punch home position
sensor is not detected even
8001
when the punch motor has
been driven for 200 msec. Check the punch home position sensor, horizontal
registration motor, and punch driver PCB;
The puncher does not detect thereafter, turn off and then back on the main
the punch home position sensor power.
8002 while the motor is at rest at
time of punch motor
initialization.
E591 There is a punch dust sensor error. (punch unit)
The incoming light voltage is
8001
faulty in the presence of light.
Turn off and then back on the main power.
The incoming light voltage is
8002
faulty in the absence of light.
E592 There is a punch horizontal registration sensor error. (punch unit)
8001 The incoming light voltage is Turn off and then back on the main power.
 faulty in the presence of light.
(trailing edge sensor)
The incoming light is faulty in
8002 the absence of light and
voltage. (trailing edge sensor)
The incoming light voltage is
faulty in the presence of light.
8003
(horizontal registration sensor
1)
The incoming light voltage is
faulty in the absence of light.
8004
(horizontal registration sensor
1)
The incoming light voltage is
faulty in the presence of light.
8005
(horizontal registration sensor
2)
The incoming light voltage is
faulty in the absence of light.
8006
(horizontal registration sensor
2)
The incoming light voltage is
faulty in the presence of light.
8007
(horizontal registration sensor
3)
The incoming light voltage is
faulty in the absence of light.
8008
(horizontal registration sensor
3)
The incoming light voltage is
faulty in the presence of light.
8009
(horizontal registration sensor
4)
The incoming light voltage is
faulty in the absence of light.
800A
(horizontal registration sensor
4)
E593 There is a punch shift motor error. (punch unit)
In the presence of light, the
8001 incoming light voltage HP
sensor does not go off.
Turn off and then back on the main power.
In the absence of light, the
8002 incoming light voltage HP
sensor does not go on.
E5F0 There is a saddle paper positioning error.
0001 The paper positioning plate Check the paper positioning plate motor (M4S)
home position sensor does not and the paper positioning plate home position
 go on even when the paper
positioning plate motor has
been driven for 1.33 sec. paper
positioning plate motor (M4S),
paper positioning plate home
position sensor (PI7S)
The paper positioning plate sensor (PI7S).
home position sensor does not
go off even when the paper
positioning plate motor has
0002
been driven for 1 sec. paper
positioning plate motor (M4S),
paper positioning plate home
position sensor (PI7S)
E5F1 There is a saddle paper folding error
The number of detection pulses
of the paper folding motor
clock sensor is lower than a
0001
specific value. Paper folding
motor (M2S), paper folding
motor clock sensor (PI4S)
Check the paper folding motor (M2S) and the
The state of the paper folding paper folding motor clock sensor (PI4S).
home position sensor does not
change even when the paper
0002 folding motor has been driven
for 3 sec. paper folding motor
(M2S), paper folding motor
clock sensor (PI4S)
E5F2 There is a saddle guide error.
The guide home position
sensor does not go on even
when the guide motor has been
0001
driven for 0.455 sec. guide
motor (M3S), guide home
position sensor (PI13S) Check the guide motor (M3S) and the guide home
The guide home position position sensor (PI13S).
sensor does not go off even
when the guide motor has been
0002
driven for 1 sec. guide motor
(M3S), guide home position
sensor (PI13S)
E5F3 There is a saddle alignment error.
0001 The aligning plate home Check the alignment motor (M5S) and the
position sensor does not go on aligning plate home position sensor (PI5S).
even when the aligning motor
has been driven for 0.5 sec. (if
at time of initialization, 1.67
sec) alignment motor (M5S),
 aligning plate home position
sensor (PI5S)
The aligning plate home
position sensor does not go off
even when the aligning motor
0002 has been driven for 1 sec.
alignment motor (M5S),
aligning plate home position
sensor (PI5S)
E5F4 There is a saddle rear stapler error.
The stitching home position
sensor does not go on even
when the stitching motor (rear)
has been driven in reverse for
0001
0.5 sec or more. Stitching
motor (rear, M6S), stitching
home position sensor (rear,
MS5S) Check the stitching motor (rear, M6S) and the
The stitching home position stitching home position sensor (rear, MS5S).
sensor does not go off even
when the stitching motor (rear)
has been driven in normal
0002
direction for 0.5 sec or more.
Stitching motor (rear, M6S),
stitching home position sensor
(rear, MS5S)
E5F5 There is a saddle front stapling error.
The stitching home position
sensor does not go on even
when the stitching motor
(front) has been driven in
0001
reverse for 0.5 sec or more.
Stitching motor (front, M7S),
stitching home position sensor
(front, MS7S) Check the stitching motor (front, M7S) and the
The stitching home position stitching home position sensor (front, MS7S).
sensor does not go off even
when the stitching motor
(front) has been driven in
0002
normal direction for 0.5 sec or
more. Stitching motor (front,
M7S), stitching home position
sensor (front, MS7S)
E5F6 There is a saddle butting error.
8001 The paper pushing plate home Check the paper pushing plate motor (M8S) and
position sensor does not go on the paper pushing plate home position sensor
even when the paper pushing (PI14S).
plate motor has been driven for
 0.3 sec or more. Paper pushing
plate motor (M8S), paper
pushing plate home position
sensor (PI14S)
The paper pushing plate home
position sensor does not go off
even when the paper pushing
plate motor has been driven for
8002
80 msec. paper pushing plate
motor (M8S), paper pushing
plate home position sensor
(PI14S)
The number of detection pulses
of the paper pushing plate
motor clock sensor is lower Check the paper pushing plate motor (M8S) and
8003 than a specific value. Paper the paper pushing plate motor clock sensor
pushing plate motor (M8S), (PI1S).
paper pushing plate motor
clock sensor (PI1S)
The paper pushing plate
leading edge sensor does not
go off even when the paper
pushing plate motor has been
8004
driven for 80 msec. paper
pushing plate motor (M8S),
paper pushing plate leading
edge position sensor (PI15S) Check the paper pushing plate motor (M8S) and
The paper pushing plate the paper pushing plate leading edge position
leading edge position sensor sensor (PI15S).
does not go on even when the
paper pushing plate has been
8005 driven for 0.3 sec or more.
Paper pushing plate motor
(M8S), paper pushing plate
leading edge position sensor
(PI15S)
E5F9 There is a saddle switch error.
0001 With any of the sensor Check the inlet cover switch (MS1S), front cover
identifying its respective cover switch (MS2S), and the delivery cover switch
as being closed, the inlet cover (MS3S).
switch is identified as being
open for 1 sec from the start of
initial rotation or printing:
- inlet cover sensor (PI9S)
- front cover open/closed
sensor (PI2S)
- delivery cover sensor (PI3S)
Or, the front cover switch
 (MS2S) or the delivery cover
switch (MS3S) is open.
Inlet cover switch (MS1S),
front cover switch (MS2S),
delivery cover switch (MS3S)
With any of the following
sensors identifying its
respective cover as being
closed, the front cover switch
is identified as being open for 1
sec or more after the start of
Check the front cover switch (MS2S) and the
0002 initial rotation or printing.
delivery cover switch (MS3S).
- inlet cover sensor (PI9S)
- front cover open/closed
sensor (PI2S)
- delivery cover sensor (PI3S)
- front cover switch (MS2S),
delivery cover switch (MS3S)
With any of the following
sensors identifying its
respective cover as being
closed, the delivery cover
switch is identified as being
open for 1 sec or more from
0003 the start of initial rotation or Check the delivery cover switch (MS3S).
printing:
- inlet cover sensor (PI9S)
- front cover open/closed
sensor (PI2S)
- delivery cover sensor (PI3S)
- delivery cover switch (MS3S)
E602 Error in hard disk or HDD encryption board
1. Turn off the power, and check the HDD cable
for disconnection; then, turn the power back on.
The HDD is not recognized. At 2. Turn on the power, and put your ear or finger
0001 start-up, the start-up partition against the HDD to see if the disk inside it is
(BOOTDEV) is not found. rotating.
3. Replace the HDD.
4. Replace the main controller PCB.
1. Start up in safe mode, and execute full
formatting using the SST; then, re-install the
The system software for the
0002 system software, and turn off and then on the
main CPU is absent.
power.
2. Replace the HDD.
0003 An interrupt has been detected 1. Turn off the power, and turn it back on while
during writing to BootDevice. holding down the 1 and 9 keys. See that the auto
write interrupt sector repair routine starts and the
control panel goes black.
 2. See the progress of operation on the display (at
the start, the upper left cursor will flash). When
the display goes white, turn off and then back on
the power.
3. Start in safe mode, and execute full formatting
using the SST. Then, re-install the system
software, and turn off and then back on the power.
1. Start up in safe mode, and execute full
formatting using the SST; then, re-install the
Error in sub CPU system
0006 system software, and turn off and then on the
undetected.
power.
2. Replace the HDD.
1. Start up in safe mode, and execute full
formatting using the SST; then, re-install the
Error in ICC Profile
0007 system software, and turn off and then on the
undetected.
power.
2. Replace the HDD.
Check the encryption board connection, plug
Error in the authentication
off/in the connector and turn off/on the power
2000 between the host machine and
switch.
the encryption board.
Perform the key-clear.
Error in alignment of the
2001 Perform the key-clear.
encryption board operation.
Check the encryption board connection, plug
off/in the connector and turn off/on the power
switch.
The encryption board failure, Perform the key-clear.
2002
etc. Replace the encryption board and reinstall the
HDD format and SYSTEM of SST
Replace LAN-BARSAC board -> replace the
main board
Остальные подкоды ошибки E602 лучше смотреть в сервисной документации –
свести их в одну таблицу не представляется возможным.
E604 The image memory is faulty or inadequate.
The memory is inadequate for
0000 Add memory.
the model.
E609 The hard disk is faulty.
At time of start-up, the HDD
fails to reach a specific
0008
temperature within a specific
period of time. Replace the hard disk.
Replace the DC controller PCB.
At time of a sleep shift, the
0009 temperature is below a specific
level.
The HDD encryption key is faulty. (hardware composition error, initialization
E610
error, ID key error, ID processing error)
0001 There is no encryption board. Check the hardware composition.
 The memory configuration is
0002 inadequate for the use of
encryption.
The attempt to initialize the
0101 memory used for storage of the
key has failed.
The attempt to initialize the
0102 encryption processing area has
failed.
Turn off and then on the main power.
There is an error in the
0201
encryption processing area.
There is an error in the
0202
encryption processing area.
The attempt to create an ID key
0301
has failed.
A fault has been detected in the
0302
encryption key. Turn off and then on the main power.
A fault has been detected in the This error will reset all content on the HDD.
0303
encryption key.
An error has been detected at
0401
time of coding.
An error has been detected at
0402
time of decoding. Turn off and then on the main power.
Error in the document
0501 management information on
/FSTDEV
Retried reboot due to SRAM crash and the like during the shutdown recovery job
E611
execution
SRAM data were broken and
the stored job information
cannot be read; this causes the
repeated reboot trials to
0000 Clear SRAM to cancel the shutdown recovery job.
recover the power shutdown,
and thus the redundant job
transmission. This
phenomenon triggers E code.
E612 Error in postponement
Other errors. Write the correct license and new serial numbers
0000 Unlikely errors except the and turn off/on the power switch.
errors shown below.
Error in the license checksum.
0001
Unmatched license checksum
0002 Error in the machine code.
Different machines are
specified by the old and new
machine codes, respectively.
 Error in the new serial number.
0003 No data is entered in the new
serial number field
Error in old serial numbers.
0004 The license serial number is
unmatched with SoftID
Error in postponement.
The license is written although
0005 Turn off and then on the main power.
postponement has already been
performed once.
There is a fault in the communication between the fax controller PCB (2-line) and
E674
the main controller PCB.
Check the connection of the cable between the fax
controller PCB (2-line) and the main controller
PCB.
An attempt to set fax device
0001 Replace the ROM DIMM of the fax controller
mode has failed.
PCB (2-line).
Replace the fax controller PCB (2-line).
Replace the main controller PCB.
E710 There is a fault in IPC initialization.
At time of power-on, the
communications IC on the
0001 main controller PCB does not
become ready within 3 sec
after start-up. Check the connection of the cable.
At power-on, the machine
0002 communication IC has detected
an error.
E711 There is a fault in the IPC communication.
After power-on, the occurrence
of an error has been written 4
0001 times in 1.5 sec to the error
register of the communications
IC on the main controller PCB. Check the connection of the cable.
After power-on, the machine
0002 communication IC has detected
an error.
E713 There is a sorter IPC error.
Check the connection of the cable.
An error has been detected in
0000 Replace the finisher controller PCB.
the sorter communication IC.
Replace the DC controller PCB.
There is a fault in the communication with the NE controller.
E717 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
0001 An error has occurred at time Check the connection of the cable.
of NE controller start-up.
The NE controller that was
 connected before power-off is
not connected at power-on.
There is an IP error while the
NE controller is in operation.
The IPC may have an open
0002
circuit or the IPC
communication cannot be
recovered.
There is a fault in the coin vendor.
E719 After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
An error has occurred at time
of coin vendor start-up.
0001 The coin vendor was connected
before power-off, but is not
connected at power-on.
An IPC error has occurred
while the coin vendor is in
operation.
The IPC may have an open
circuit, or the IPC
0002 communication cannot be
recovered.
The pickup/delivery signal line
has an open circuit.
An illegal connection has been
detected.
While a unit price is being Check the connector of the cable.
obtained at start-up, an error
0003 has occurred in the
communication with the coin
vendor.
An error has occurred at card
reader start-up.
0011 The card reader that was
connected before power-off is
not connected at power-on.
An IPC error has occurred
while the card reader is in
operation.
0012 The IPC may have an open
circuit, or the IPC
communication cannot be
recovered.
E730 There is a fault in the PDL software.
1001 There is an initialization error. Execute PDL resetting.
100A An error has occurred that can Turn off and then on the main power.
be fatal to the system (e.g.,
 initialization error).
There is a fault in the PAI
9004 communication with an outside Turn off and then back on the main power.
controller. Check the open I/F board and cable connection.
There is a fault in video Replace the external controller open I/F board.
9005 connection with an external Replace the main controller PCB.
controller.
Execute PDL resetting.
Absence of PDL response:
Turn off and then on the main power.
there is no PDL response
A006 Check the connection of the SURF board.
because of a fault in or the
Re-install the firmware.
absence of Subbootable.
Replace the main controller PCB.
There is a mismatch in version Execute PDL resetting.
between the machine control Turn off and then on the main power.
A007
software and the PDL control Execute full formatting and install the system
software. software.
Turn off and then on the main power.
Re-install the system software.
B013 The font data is corrupted.
Execute full formatting and install the system
software.
E732 Error in reader communication
Check the communication between the reader unit
There is a communication error and the main controller.
between the reader and main Check the power supply of the reader unit. (Check
controller (DDI-S to see if initialization takes place at start-up.)
0001
communication error), or Replace the reader controller PCB, reader relay
between the reader and the PCB, or main controller PCB.
charger unit. Check the connection of the charger unit.
(iR5075/5075N only.)
Check the scanner model
In service mode, select:
8888 Error in difference of scanner
COPIER>OPTION>BODY>SCANTYPE to
check
E733 There is a fault in the printer communication.
The attempt at communication Check the connection of the cable between the
0000
with the printer fails at start-up. DC controller and the main controller.
Check the power supply of the printer. (Check to
There is a DDI-P see if initialization takes place at start-up.)
0001 Replace the DC controller PCB or the main
communication error.
controller PCB.
E740 There is a fault in the Ethernet board.
0002 The MAC address is illegal. Replace the main controller PCB.
E744 There is a fault in the language file/boot ROM.
0001 There is a mismatch between Download the language file of the correct version.
the language version on the
HDD and the version of
Bootable.
 The size of the language file on
0002
the HDD is too big.
There is no language file that is
0003 described in CONfig.txt on the
HDD.
A switchover to a language file
0004
on the HDD cannot be made.
The boot ROM in question is
Replace the boot ROM with one of the
1000 one designed for a different
appropriate version.
model.
2000 The engine ID is illegal. Turn off and then on the main power.
E746 There is an error caused by a mismatch of the accessories board.
At start-up, a UFR board for a
Replace the UFR board with one for the model in
0003 different model has been
question.
detected.
E748 Error in controller board
Error in detection of the
4910 controller plate differs from the Replace the main controller PCB.
equipment
There is a DC power supply fan error/there is an IH power supply cooling fan
E804
error.
The DC power supply fan stop
signal has been detected for 5
0000
sec or more even when the DC
power fan is on.
The IH power supply cooling
fan stop signal has been
0001 detected for 5 sec or more even Check the connection of the connector.
when the IH power supply Replace the fan.
cooling fan is on.
The accessories power supply
cooling fan stop signal has
0002 been detected for 5 sec or more
even when the accessories
power supply cooling fan is on.
E805 There is a heat discharge fan error/there is a feed fan error.
The heat discharge fan stop
signal has been detected for 5
0001
sec or more even when the heat
discharge fan is on. Check the connection of the connector.
Replace the fan.
The feed fan stop signal has
0002 been detected for 5 sec even
when the feed fan is on.
E808 IH power supply input errer.
0001 The IH power supply input Connect with the outlet of a correct voltage.
voltages are higher than the Check the connection of the connector.
 stipulated voltages.
The IH power supply input Replace the fixing heater power supply.
0002 voltages are lower than the
stipulated voltages.
E821 There is a cleaner clogging error.
Clogging of toner inside the
Remove the collecting toner from inside the
cleaner has been detected with
0001 cleaner.
reference to an abnormal rise
Replace the air filter of the heat discharge fan.
in the cleaner thermistor.
E824 There is a primary charging cooling fan error.
The primary charging cooling
fan stop signal has been
Check the connection of the connector.
0001 detected for 5 sec or more even
Replace the fan.
when the primary charging
cooling fan is on.
E840 There is a shutter error.
While the shutter is in
operation, the sensor signal is Check the connection of the connector of the
0001 not detected and, in addition, it shutter motor and the shutter HP sensor.
is still not detected after 3 C heck the mounting of the pin used to match the
retries. shutter gear phase of the fixing unit (See
The interval of ON-OFF descriptions under “Points to Note When
detection by the sensor in Mounting the Fixing Roller.”)
0002 response to shutter operation is Replace the shutter HP sensor and the shutter
shorter than a specific time motor.
period.
E841 There is an error in the detection of fixing inlet guide connection.
At power-on, the connection of
Check the connection of the connector.
0001 the fixing inlet guide solenoid
Replace the solenoid.
is not detected.