for Customer Engineer

bizhub C452/C552/C652/C220/C280/C360
LK-101 LK-102 LK-103 LK-105
License Authentication Operation Guide

2009/10/05

Ver.1.01

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

CS Operations

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 for Customer Engineer

Contents
About this guidebook....................................................................................... 4
Outlines of Functions....................................................................................... 4
License Operations .......................................................................................... 5
• Activation ...........................................................................................................................5

• Deactivation .......................................................................................................................5

• Repair ................................................................................................................................5

• Initialization ........................................................................................................................5

Necessary information to perform License operation .................................. 6

Input/ Display confirmation procedure when operation the license
management ..................................................................................................... 8
Requirements for using License Activation Base Functions ....................... 8
Instruction for part replacement ..................................................................... 8
Activation .......................................................................................................... 9
Overview of Activation Operation ....................................................................................9

Necessary Hardware.........................................................................................................9

Necessary Information....................................................................................................10

Relation of Hardware, Requirement/ Condition, and Information.................................10

Flow chart for Activation ................................................................................................ 11

Activation using [License Install Utility] ........................................................................12

Activation Procedure ......................................................................................................13

Deactivation .................................................................................................... 36
Overview of Deactivation operation...............................................................................36

Necessary Hardware.......................................................................................................36

Necessary Information....................................................................................................37

Relation of Hardware, Requirement/ Condition, and Information.................................37

Flow chart for Deactivation ............................................................................................38

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Deactivation Procedure ..................................................................................................40

Repair .............................................................................................................. 51
Overview of Repair Operation ........................................................................................52

Necessary Hardware.......................................................................................................52

Necessary Information....................................................................................................52

Relation of Hardware, Requirement/ Condition, and Information.................................53

Flow chart for Repair ......................................................................................................54

Repair Procedure ............................................................................................................55

Initialization..................................................................................................... 63
Overview of Initialization operation ...............................................................................63

Necessary Hardware.......................................................................................................63

Necessary Information....................................................................................................63

Relation of Hardware, Requirement/Condition, and Information..................................64

Flow chart for Initialization .............................................................................................65

Initialization Procedure...................................................................................................66

Operation procedure when executing particular operation........................ 75

1. When using the License already activated on the other MFP,........................................75

2. When replacing NVRAM with a new one, .....................................................................75

3. When replacing Service EEPROM, ..............................................................................76

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 for Customer Engineer

About this guidebook

In the firmware, the license activation system is newly adopted. Some additional functions will
be available after the license activation. This guidebook explains outline and operation
procedure of License Management.
¾ i-Option firmware is also including some additional functions that can be used without
the authentication. For the explanation of those functions. Please refer to the PRI for
the firmware.

Outlines of Functions
¾ “License Activation Base Functions” are included in the firmware. Activation Base
Functions have several types of functions. (Please refer to the functions listed below.)
Those functions are included in the firmware. If you purchase the license and activate
the License Activation Base Functions, the functions will be available. Also, the function
enhancements do not necessary Activation are included in the firmware. About those
functions, please refer to not this guidebook but PRI distributed with the firmware or the
following chapter.
¾ License Activation Base Functions
In this guidebook, the functions like “LK-101, LK-102, LK-103, LK-105” (You need to
purchase the license when using these functions.) are called “License Activation Base
Functions”.
— LK-101
Web browser function, Image panel, and it is possible to register the picture
(thumbnail) in the address book on the image panel.
— LK-102
Enhancement of PDF encryption (response to public key and AES, function that
can write title/ creator when sending PDF file, etc.)
— LK-103
LK-103 Includes “LK-101” and “LK-102”.
— LK-105 Searchable PDF
Searchable PDFs are created by processing scanned data with OCR (Optical
Character Recognition).
* You need to install the OCR Dictionary Data to the MFP.

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 for Customer Engineer

License Operations
When you start, stop or repair using the license activation base functions, those operations,
Activation, Deactivation, Repair or Initialization, have to be made as you intended. There
are 4 types of License Operations.

— License Operations
z Activation
This is the operation to enable License Activation Base Functions and make
the functions operational.
It is possible to execute this operation in Administrator Mode or Service
Mode.
z Deactivation
This is the operation to invalidate the activated License Activation Base
Functions.
It is possible to execute this operation in Service Mode.
z Repair
It is necessary to execute this operation when the error of license
management state is displayed on the control panel. If it occurs, the License
Activation Base Functions are temporarily disabled. To recover the condition,
Repair operation has to be performed.
It is possible to execute this operation in Service Mode.
z Initialization
Execute this operation when the error state is not resolved after performing
Repair. Basically, execute Initialization only when the error of license
management state occurs after performing Repair.
When performing the operation, please confirm that the error of license
management state occurs under what conditions (executed operations, parts
replacement, setting change and so on).
It is possible to execute this operation in Service Mode.

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Necessary information to perform License operation

You need to get necessary information for each operation and send it to MFP and LMS to
execute the license operations.
Following chart shows necessary information for each operation.
Activation Deactivation Repair Initialization To LMS From LMS

Serial Number X X X X X
Token Number X X X(*1) X(*2) X
Request Code X X X X
License Code X X(*1) X(*2) X
Function Code X X X(*1) X(*2) X
Deactivation code X X
Deactivation Complete Code X X
Repair Request Code (Repair
X X
Demand Code)
Repair Code
X X
(Repair Permission Code)
Initialization Code X X(*3)
*1 If you exchange NVRAM when performing Repair, you need this information.
*2 Require when re-activate the functions after the initialization.
*3 Necessary to contact the support to acquire the code.

Explanation of those Numbers used on those operations/ Codes are as follows.

— Serial Number
Serial Number for MFP body.
— Token Number
Token Number is printed on the Token Kit, or will be informed when purchasing the
license. You need this number to enable License Activation Base Functions.
— Request Code
This is ID Number to recognize the individual MFP. Serial Number information is
also included in the Request Code.
— License Management Server (LMS)
The Server performs license management. When you activate/ deactivate or make
other operations for License Activation Base Functions, you need to access the
License Management Server (Web site).

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— License Code
Use this code to MFP when you activate License Activation Base Functions.
License Management Server (LMS) issues this code.

— Deactivation Code
This code is issued from LMS. This code is prepared on LMS when the necessary
information is entered in LMS. After receiving the code, you need to enter it in MFP
through the control panel to perform the deactivation.
— Deactivation Complete Code
The information indicates to let LMS know the deactivation operation has been
complete properly. MFP issues this code.

— Repair Request Code (Repair Demand Code)

On the Service activates the error of license management state may be detected,
and it is displayed on the control panel. At this time, you need to issue Repair
Request to LMS. The information issued to request the Repair Code (Repair
Permission Code).
— Repair Code (Repair Permission Code)
When you enter the Repair Request Code (Repair Demand Code) to LMS,
information to solve the error of license management state is issued from LMS.
This information is Repair Code (Repair Permission Code).

— Initialization Code
In the event that the error of license management state is not resolved, the license
has to be reset to the initial condition forcibly. The information used to do it is the
initialization code and issued from LMS.
After that, it is necessary to activate the license again, to use the functions.

— Function Code (bizhub C452/C552/C652/C220/C280/C360)

Use this code to specify the function to activate or deactivate.

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 for Customer Engineer

Input/ Display confirmation procedure when operation the license

management
Details about the procedure are described from the next page. You need to execute the
license operation on the LMS/ PC (Web browser)/ MFP panel.
(Image)

MFP PC

LMS

It is possible to input/ display information in the following ways.

z Use the printing from MFP.
z Display the information on the panel or input the information from panel.
z Display the information on the PC. Input the information from (PageScope Web
Connection) or Web browser screen.
* Actual screen may be different from the operation procedure screen in this guidebook.

Requirements for using License Activation Base Functions

¾ You must prepare the followings to use the License Activation Base Functions.

z Additional Memory: Additional Memory is included in Upgrade Kit (UK-203).

z Token Certificate: Token Certificate is included in License Kit.
(LK-101/102/103/105).
z You need to install the OCR Dictionary Data to the MFP.

Instruction for part replacement

¾ If you need replacement of NVRAM or Service EEPROM, please exchange it for new
one.

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Activation
You need to perform Activation to use License Activation Base Functions. The following is
the explanation about the Activation.
Overview of Activation Operation
— Find Token Number on Token Certificate, and get Serial Number and Request
Code from MFP. From PC, access to LMS using Web browser, and input Token
Number, Serial Number and Request Code to LMS. License Code and Function
Code are output from LMS. If you input the codes to MFP, Activation will be
completed.
— Who to perform the operation
z MFP Administrator
z Customer engineer (Sales person)
- You need to install the OCR Dictionary Data to the MFP.

Token Certificate LMS

[Token Number]

Input

MFP
[Serial Number]

[Request Code]

Output

Input [License Code]

[Function Code]

Activation

Necessary Hardware
— MFP
— Upgrade Kit (UK-203 additional memory etc.)
— License Kit (LK-101/LK-102/LK-103/LK-105, Token Certificate)
— PC
— License Management Server (LMS) (BT manages this server.)

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Necessary Information
— Serial Number (13 digits)
— Request Code (30 digits)
— Token Number (20 digits)
— License Code (30 digits)
— Function Code

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware Requirement/ Condition Information
MFP FW for i-Option is installed to [Serial Number]
the MFP. [Request Code]
Additional memory (UK-203)
is installed.

License Kit Token Certificate [Token Number]

(LK-101/LK-102/LK-103/LK-105)

Upgrade Kit Additional memory None

(UK-203) Pen etc.

PC Web browser None

Internet Access environment

License Management Server BT manages this Server. [License Code]

(LMS) [Function Code]

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Flow chart for Activation

There are 3 steps to perform Activation.

1. Gather Information from MFP/ Kit Light blue

2. Access to LMS Yellow

3. MFP Activation Pink

The following is the flow chart for the Activation.
Prepare the MFP
(FW for i-Option)
Prepare PC
(additional memory)

Get the
[Serial Number] Confirm that access to LMS using
[Request Code] Web browser is possible.
from MFP

Access to LMS using Web browser.

Prepare License Kit.

Find the
[Token Number]
on Token Certificate.

Input the following information to LMS.

[Serial Number]
[Request Code]
[Token Number]

Get the [License Code] and [Function Code] from LMS.

Input [License Code] and [Function

Code] to MFP, and activate the
function (Activation).

Complete Activation

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Activation using [License Install Utility]

It is possible to issue the License Code from LMS, and activate the MFP function using
License Install Utility. Please refer to the Users Guide of License Install Utility for the
detailed procedure.
Caution:
When you issue the License Code and activate the MFP function, you need to use the
same PC that installed “License Install Utility”.

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Activation Procedure
The following is the step by step procedure to activate License Activation Base Functions.

1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
2. Access to LMS
2-1. Access to LMS and get [License Code] and [Function Code].
3. MFP Activation
3-1. Input [License Code] and [Function Code], and activate the function.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”.
“0 (Number)” is not used in [Request Code] and [License Code].

Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Token Number Token Certificate (License Kit) 20 digits alphanumeric
Request Code a) MFP panel 30 digits alphanumeric
- Administrator Mode
- Service Mode
b) PSWC (Administrator Mode)
Serial Number Get Serial number when taking 13 digits alphanumeric
Request Code. EG.) A00H020012345
Serial Number Label
License Code LMS (Web browser) 30 digits alphanumeric
Function Code LMS (Web browser)
Activation a) MFP panel
(Input License Code) - Administrator Mode
- Service Mode
b) PSWC (Administrator Mode)
*If it is possible to access MFP and LMS from the PC, you can perform the procedure (from
getting Token Number to performing activation) from “License Install Utility”.
(About the detailed procedure, please refer to “License Install Utility” of Users Guide.)

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1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
2. Access to LMS
3. MFP Activation
a) Purchase License Kit and get Token •License Kit
Certificate. (LK-101/ LK-102/ LK-103/ LK-105)

•Token Certificate

b) Token Number is described in Token 20 digits alphanumeric

Certificate. EG.)1234-5678-90ab-1234-5678

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1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
2. Access to LMS
3. MFP Activation
• Get [Request Code] and [Serial Number] from MFP panel <Administrator Mode>.
a) Login to Administrator Mode and press
[Forward].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is
available in Japanese Market only.

c) Select [Get Request Code].

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d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial

Number].

*Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code].
e’) When selecting [Print List], please press
[Start] or Start button after selecting the paper
tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

f) Exit from Administrator Mode and go on to

the next step [2. Access to LMS].

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1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
2. Access to LMS
3. MFP Activation
• Get [Request Code] and [Serial Number] from MFP <Service Mode>.
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.

Select [License Management].

b) Select [Request Code].

c) Print displayed [Request Code] and [Serial

Number], or write them down.

Press Start button to print the information.

*Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code].

d) Exit from Service Mode and go on to the

next step [2. Access to LMS].

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1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
2. Access to LMS
3. MFP Activation
• Get [Request Code] and [Serial Number] from PSWC.
a) Login to PSWC in the Administrator mode.

b) Select [Maintenance] > [License Settings]

and click [Display].

c) “Get Request Code” screen is displayed.

Click [OK].

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d) Write down displayed [Request Code] and

[Serial Number], or print this page.

*Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code].

(If you access LMS using the same PC that

access to PSWC, you can input Request Code
using Copy-and-Paste.)
e) Go on to the next step [2. Access to LMS].

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1. Gather information from MFP/ Kit

2. Access to LMS
2-1. Access to LMS and get [License Code] and [Function Code].
Acquisition procedure: •LMS <Administrator Menu> •LMS <CE Login>
3. MFP Activation
• Get [License Code] and [Function Code] from LMS <Administrator Menu>.
a) Access to the following URL from PC connected to the internet.
https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [Administrator Menu].

*When performing the activation from CE

Login, please refer to Page 24.

c) Click [License Registration].

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d) Select the display Language.

e) Input Serial Number of MFP to [MFP Serial

Number] and click [Next].

f) Input [Request Code] and click [Next].

* Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”.
“0 (Number)” is not used in [Request Code].
*If there is no need to input Request Code, the
following message is displayed. “No input of
Request Code is needed. Please click the
“Next” button.”
g) Input [Token Number], select the License Kit
(Product Description) that needs activation,
and click [Add].

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h) Click [OK].

i) Check [Token Number] and [Product

Description] and click [Next].

If you find a mistake, click [DEL] button and

start from the operation “g)” again.

j) Click [Generate License Code].

* If there is no need to input Request Code, the

input on the text box will be restricted.
(operation h)
In this case, it is possible to generate License
Code without inputting Request Code.

k) Click [OK].

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l) Click [Print] button to print this page or write

them down.
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [License Code].

(When you access MFP and LMS from the

same PC, you also use Copy and Paste to
enter the code.)
m) Close the window and go on to the next
step [3. MFP Activation].

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1. Gather information from MFP/ Kit

2. Access to LMS
2-1. Access to LMS and get [License Code] and [Function Code].
Acquisition procedure: •LMS <Administrator Menu> •LMS <CE Login>
3. MFP Activation
• Get [License Code] and [Function Code] from LMS <CE Login>.
a) Access to the following URL from PC connected to the internet.
https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [CE Login].

c) Select the display Language.

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d) Enter the [E-Mail Address] and the

[Password] that you registered and then click
[Login].

e) Click [OK].

f) Click [Generate License Code].

* [Deactivate License Code], [Deactivate

License Code in LMS] and [Repair License
Code] are not displayed on [Generate License
Code] procedure from Administrator Menu link
(refer to Page20).

g) Input Serial Number of MFP and click

[Next].

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h) Input [Request Code] and click [Next].

* Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”.
“0 (Number)” is not used in [Request Code].
*If there is no need to input Request Code, the
following message is displayed. “No input of
Request Code is needed. Please click the
“Next” button.”
i) Input [Token Number], select the License Kit
(Product Description) that needs activation,
and click [Add].

j) Click [OK].

k) Check [Token Number] and [Product

Description] and click [Next].

When you need correction, click [DEL] button

and start from the operation “i)” again.

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l) Click [Generate License Code].

* If there is no need to input Request Code, the

input on the text box will be restricted.
(operation h)
In this case, it is possible to generate License
Code without inputting Request Code.

m) Click [OK].

n) Click [Print] button to print this page or write

then down.
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [License Code].

(When you access MFP and LMS from the

same PC, you also use Copy and Paste to
enter the code.)
o) Close the window and go on to the next step
[3. MFP Activation].

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1. Gather information from MFP/ Kit

2. Access to LMS
3. MFP Activation
3-1. Input [License Code], [Function Code] and activate the function.
Activation procedure: •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
• Perform Activation from MFP panel <Administrator Mode>
a) Enter in Administrator Mode and press
[Forward].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is
available in Japanese Market only.

c) Select [Install License].

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d) Select [Function Code].

e) Input [Function Code] and press [OK].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”.

f) Select [License Code].

g) Input [License Code] and press [OK].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”. “0 (Number)” is not used in
[License Code].

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h) After confirming [Function Code] and

[License Code], press [Install].

i) Select [Yes] and press [OK].

j) When this screen is displayed, reboot the

MFP.

k) After rebooting MFP, check the functions

were activated.

Administrator Settings> License Settings> List

of Enabled Functions

Confirm that activated functions are displayed

in the [Function Name] list.
The Activation operation completed.

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1. Gather information from MFP/ Kit

2. Access to LMS
3. MFP Activation
3-1. Input [License Code], [Function Code] and activate the function.
Activation procedure: •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
• Perform Activation from MFP panel <Service Mode>.
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.

Select [License Management].

b) Select [Function Code].

c) Input [Function Code] and press [END].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”.

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d) Select [License Code].

e) Input License Code and press [END].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”. “0 (Number)” is not used in
[License Code].

f) After checking [Function Code] and [License

Code], press [Apply].

g) When this message is displayed, reboot the

MFP.

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h) After rebooting MFP, check the functions

were activated.

Service Mode> Billing Setting> License

Management> Function List
Confirm that activated functions are displayed
in the Function List.

The Activation operation completed.

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1. Gather information from MFP/ Kit

2. Access to LMS
3. MFP Activation
3-1. Input [License Code], [Function Code] and activate the function.
Activation procedure: •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
• Perform Activation from PSWC.
a) Login to PSWC in the Administrator mode.

b) Select [Maintenance] > [License Settings]

and click [Display].

c) Select [Install License]. After inputting

Function Code and License Code, click [OK].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”. “0 (Number)” is not used in
[License Code].

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d) When this screen is displayed, reboot the

MFP.

e) After rebooting MFP, check the functions

were activated.

PSWC Administrator Mode> [Maintenance]>

[License Settings]> [List of Enabled Functions]

Activated functions are displayed in the List of

Enabled Functions.
The Activation operation completed.

Issued by BT-CSO 35 Ver 1.01

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 for Customer Engineer

Deactivation
This is the operation to deactivate the activated functions. Deactivated function will be
unavailable and not displayed on the panel. The following is the explanation about the
Deactivation.
Overview of Deactivation operation
— Register Serial Number of MFP and purchased Token Number from PC to LMS
using Web browser. LMS issues Deactivation Code and Function Code to
deactivate functions. If registering the Deactivation Code and the Function Code
to MFP, you can perform deactivation of functions. After registration, Deactivation
Complete Code is displayed on the MFP. Please be sure to register the code to
LMS using Web browser.
— Who to perform the operation
z Customer engineer (Sales person)
z When performing Deactivation, you need to input User ID and password to
LMS Server.

Token Certificate
LMS

[Token Number]

Input

MFP
[Serial Number]

Output
Input [Deactivation Code] Input

[Function Code]
Deactivation

[Deactivation Completion Code]

Necessary Hardware
— MFP
— License Kit (LK-101/LK-102/LK-103/LK-105 Token Certificate)
— PC
— License Management Server (LMS)(BT manages this server.)

Issued by BT-CSO 36 Ver 1.01

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Necessary Information
— Serial Number (13 digits)
— Token Number (20 digits)
— Deactivation Code (35 digits)
— Deactivation Complete Code (35 digits)
— Function Code

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware Requirement/ Condition Information
MFP FW for i-Option is installed to [Serial Number]
the MFP. [Deactivation Complete Code]
License Activation Base
Functions are activated.

License Kit Token Certificate [Token Number]

(LK-101/LK-102/LK-103 - types of licenses
/LK-105)

PC Web browser None

Internet Access environment

License Management BT manages this server. [Deactivation Code]

Server (LMS) [Function Code]

Issued by BT-CSO 37 Ver 1.01

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Flow chart for Deactivation

¾ There are 3 steps to perform Deactivation.

1. Gather Information from MFP/ Kit Light blue

2. Get Deactivation Code Yellow

3. MFP Deactivation Pink

The following is the flow chart for the Deactivation.

Prepare MFP
Prepare PC

Find [Serial Number]

from MFP. Confirm that access to internet
using Web browser is possible.

Access to LMS using Web browser.

Prepare License Kit

Find [Token Number]

on Token Certificate

Input the following information to LMS.

[Serial Number]
[Token Number]

Get [Deactivation Code] and [Function Code] from LMS.

Next Page

Issued by BT-CSO 38 Ver 1.01

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 for Customer Engineer

continued from previous page

Input [Deactivation Code] and [Function Code]

to MFP and deactivate functions.
Get [Deactivation Completion Code] from MFP.

Access to LMS from Web browser.

After inputting [Serial Number],
register [Deactivation Complete Code]
to LMS.

Complete Deactivation

Issued by BT-CSO 39 Ver 1.01

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 for Customer Engineer

Deactivation Procedure
The following is the step by step procedure to deactivate License Activate Base Functions.

1. Gather information form MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Find [Serial Number] from MFP.
2. Get Deactivation code
2-1. Access to LMS and get [Deactivation Code] and [Function Code]
3. MFP Deactivation
3-1. Input [Deactivation Code] and [Function Code] to MFP and deactivate functions.
3-2. Input [Deactivation Complete Code] to LMS.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”.
“0 (Number)” is not used in [Deactivation Code] and [Deactivation Complete Code].

Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Token Number Token Certificate (License Kit) 20 digits alphanumeric
Check License Kit that needs
Deactivation.
Serial Number Serial Number Label 13 digits alphanumeric
Input to LMS
Deactivation Code LMS (Web browser) 35 digits alphanumeric
Input to MFP panel
Function Code LMS (Web browser)
Deactivation Input to MFP panel
(Service Mode)
Deactivation Complete MFP panel (Service Mode) 35 digits alphanumeric
Code Input to LMS

Issued by BT-CSO 40 Ver 1.01

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1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Find [Serial Number] from MFP.
2. Get Deactivation Code
3. MFP Deactivation
a) Confirm Token Number that is described in • License Kit
Token Certificate. (LK-101/LK-102/LK-103/LK-105）

• Token Certificate

20 digits alphanumeric
EG.)1234-5678-90ab-1234-5678

1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.
1-2. Find [Serial Number] from MFP.
2. Get Deactivation Code
3. MFP Deactivation
a) Confirm the Serial Number Label of MFP 13 digits alphanumeric
and find Serial Number. EG.)A00H020012345

Issued by BT-CSO 41 Ver 1.01

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1. Gather information from MFP/ Kit

2. Get Deactivation Code
2-1. Access to LMS and get [Deactivation Code].
3. MFP Deactivation
a) Access to the following URL from PC connected to the internet.
https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [CE Login].

c) Select the display Language.

Issued by BT-CSO 42 Ver 1.01

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 for Customer Engineer

d) Enter the [E-Mail Address] and the

[Password] that you registered and then click
[Login].

e) Click [OK].

f) Click [Deactivate License Code].

g) Enter the [MFP Serial Number] and then

press [Retrieve].

Issued by BT-CSO 43 Ver 1.01

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h) Activated function list of MFP (Serial

Number was input in the above step) is
displayed. Check the check box for License Kit
that needs Deactivation, and click
[Registration].

*Confirm that Token Number of function that

needs Deactivation is identical with Token
Number from [1. Gather information from
MFP/Kit] step.
i) Click [OK].

j) Click [Print] button to print this page or write

them down.
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [Deactivation
Code].

k) Close the window and go on to the next step

[3. MFP Deactivation].

Issued by BT-CSO 44 Ver 1.01

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1. Gather information from MFP/ Kit

2. Get Deactivation Code
3. MFP Deactivation
3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions.
Input from: • MFP panel <Service Mode>
3-2. Input [Deactivation Complete Code] to LMS.
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.

Select [License Management].

b) Select [Deactivation].

c) Press [Function Code].

d) Input Function Code and press [END].

* Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”.

Issued by BT-CSO 45 Ver 1.01

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e) Select [Deactivation Code].

f) Input Deactivation Code and press [END].

* Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”.
“0 (Number)” is not used in [Deactivation
Code].

g) Press [Apply] after checking Function Code

and Deactivation Code you entered.

h) Print out displayed [Deactivation Complete

Code] or write it down, and reboot MFP.

If you set A4 (SEF) to paper tray, you can

press Start button and print the code out.

i) You can check [Deactivation Complete

Code] from the following procedure.
Service Mode> Billing Setting> License
Management> List
Deactivation procedure in MFP completed.

*If there are no activated functions, you cannot

open [Function List].

Issued by BT-CSO 46 Ver 1.01

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j) Exit from Service Mode and go on to the

next step [3-2. Input [Deactivation Complete
Code] to LMS].

Issued by BT-CSO 47 Ver 1.01

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1. Gather information from MFP/ Kit

2. Get Deactivation Code
3. MFP Deactivation
3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions.
3-2. Input [Deactivation Complete Code] to LMS.
a) Access to the following URL from PC connected to the internet.
https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click “CE Login”.

c) Select the display Language.

Issued by BT-CSO 48 Ver 1.01

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 for Customer Engineer

d) Enter the [E-Mail Address] and the

[Password] that you registered and then click
[Login].

e) Click [OK].

f) Click [Deactivate License Code in LMS].

g) Input [MFP Serial Number] and

[Deactivation Complete Code], and click
[Registration].

Issued by BT-CSO 49 Ver 1.01

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h) Click [OK].

By pressing [Cancel], it is possible to correct

what was entered.

i) When this screen is displayed, register of

Deactivation Complete Code to LMS is
completed.

The Deactivation operation completed.

Issued by BT-CSO 50 Ver 1.01

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 for Customer Engineer

Repair
After replacement of the parts, the message “License Management Error occurred” may be
displayed on the control panel. When the message appears, it is necessary to perform
repair operation.
¾ The repair operation can be done with accessing LMS. When those parts as listed
below are replaced, the message “License Management Error” may be displayed.
¾ When replacing those parts below, please replace it with new parts. When the
parts are replaced with used parts, the message condition can not be solved by
performing the repair operation.
— NVRAM
— Service EEPROM Board
¾ If License Activation Base function was already activated
z While the error message is indicated on the control panel, the License Activation
Base Function will not be disabled.
z When the error message is indicated after replacement of the NVRAM, License
Activation is required after the completion of the repair operation to use the
function again.
¾ If License Activation Base function was not activated
z Even the function was not activated, the message may be indicated if those
parts mentioned before is replaced. MFP can be used without the repair
operation, but to solve it, the repair operation is required.

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Overview of Repair Operation

— With accessing LMS with the web browser, it is necessary to enter the Serial
number, Request Code, and Repair Request Code. Then LMS issues Repair
Code and Function Code. With using the Repair Code issued from LMS, the repair
operation will be preformed. To perform repair operation, the code has to input in
the MFP through the control panel.
— License Code and Function Code are displayed only when it is necessary to
input them.
— Who to perform the operation
— Customer engineer or sales person
— To access to LMS for repair operation, user ID and password is required.

MFP
LMS

[Serial Number]
Input

[Repair request code]

[Request Code]
[Repair Code]

[License Code]

[Function Code]
Repair

Output
Input

Necessary Hardware
— MFP
— PC
— License Management Service (LMS) (BT manages this Server.)

Necessary Information
— Serial Number (13 digits)
— Request Code (30 digits)
— Repair Request Code (Repair Demand Code) (35 digits)
— Repair Code (Repair Permission Code) (35 digits)
— License Code (30 digits)
— Function Code

Issued by BT-CSO 52 Ver 1.01

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Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware Requirement/ Condition Information
MFP FW for i-Option is installed to [Serial Number]
the MFP. [Request Code]
[Repair Request Code
(Repair Demand Code)]

PC Web browser None

Internet Access environment

License Management Server BT manages this Server. [Repair Code

(LMS) (Repair Permission Code)
[License Code]
[Function Code]

Issued by BT-CSO 53 Ver 1.01

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Flow chart for Repair

¾ There are 3 steps to perform Repair.

1. Gather information from MFP Light blue

2. Access to LMS Yellow

3. MFP Repair Pink

The following is the flow chart for the Repair.

Prepare MFP Prepare PC

Confirm that access to LMS using

Get Web browser is possible.
[Serial Number]
[Request Code]
[Repair Request Code Access to LMS using Web browser.
(Repair Demand Code)]

Enter the following information on LMS.

[Serial Number]
[Request Code
(Repair Permission Code)]
[Repair Request Code (Repair Demand Code)]

Receive [Repair Code], [License Code] and [Function Code]

from LMS.

Input the [Repair Code] in MFP through

the control panel.

Complete Repair Operation

If license management error displayed after the replacement
of NVRAM, the activated functions before the replacement will
be displayed. To use the function, please reactivate the
function by performing activation operation.

Issued by BT-CSO 54 Ver 1.01

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Repair Procedure
The following is the step by step procedure to perform repair.

1. Gather information from MFP

1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair
Request Code (Repair Demand Code)].
2. Access to LMS
2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code]
and [Function Code].
3. Repair the MFP
3-1. Input Repair Code (Repair Permission Code) to solve the License Error.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”.
“0 (Number)” is not used in [Request Code], [Repair Request Code (Repair Demand
Code)] and [Repair Code (Repair Permission Code)].

Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Request Code MFP panel 30 digits alphanumeric
- Service Mode
Serial Number Get Serial number when taking 13 digits alphanumeric
Request Code. EG.) A00H020012345
Serial Number Label
Repair Request Code Get Serial number when taking 35 digits alphanumeric
(Repair Demand Code) Request Code.
Repair Code LMS (Web browser) 35 digits alphanumeric
(Repair Permission Code) Input to MFP panel
License Code LMS (Web browser) 30 digits alphanumeric
This is used for activation.
Function Code LMS (Web browser) This is used for activation.
Repair Input to MFP panel
(Input Repair Code) (Service Mode)
* License Code and Function Code are displayed only when it is necessary to input them.

Issued by BT-CSO 55 Ver 1.01

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1. Gather information from MFP.

1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair
Request Code (Repair Demand Code)].
Acquisition procedure: From the control panel <Service Mode>
2. Access to LMS
3. Repair the MFP (License Error)
• From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request Code
(Repair Demand Code)] indicated in <Service Mode>.

The message “License management error occurred”

as picture is displayed when turn on the main power.
The normal screen will be displayed when [OK]
button or when one minute passed after turning on
the main power.
The message also displayed on the second line of
the message area.

a) Enter Service Mode, then press “Stop”, then

“9” to display [Billing Setting] screen.

b) Select [Repair].

c) Select [Repair Request Code (Repair

Demand Code)].

Issued by BT-CSO 56 Ver 1.01

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d) [Serial Number], [Repair Request Code (Repair

Demand Code)], and [Request Code] are displayed.
Print them or write them down.
Press Start button to print them.

*Please pay attention “U” and “V”, “0 (number)” and

“O (alphabet)”.
“0 (number)” is not used in [Request Code] and
[Repair Request Code (Repair Demand Code)].

When printing them, [Serial Number] [Repair Request Code (Repair Demand Code)] and
[Request Code] will be printed as sample below.

e) Exit from Service Mode, and then forward to

next step. [2. Access to LMS].

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1. Gather information from MFP

2. Access to LMS
2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and
[Function Code].
3. Repair the MFP (License Error)
a) Access to the following URL from the PC connected to the internet.
https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back
icon on the web browser.
b) Click [CE Login].

c) Select the display Language.

Issued by BT-CSO 58 Ver 1.01

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d) Enter the [E-Mail Address] and [Password]

that you registered and then click [Login].

e) Click [OK].

f) Click [Repair License Code].

g) Enter [MFP Serial Number], [Request Code],

and [Repair Request Code (Repair Demand
Code)].
After that, click [Registration].

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h) Click [OK]. By pressing [Cancel], it is

possible to correct what was entered.

i) [Repair Code (Repair Permission Code)], [License

Code] and [Function Code] are displayed. Print this
page by clicking [Print] button or write down the
information.
* License code and Function Code are necessary to
re-activate the function after the repair operation.
* With some condition, the license code and the
function code may not be displayed. (Ex. When
replacing the EEPROM board.)
*Please pay attention “U” and “V”, “0 (number)” and
“O (alphabet)”. “0 (Number)” is not used in [Repair
Code (Repair Permission Code)] and [License
code].

j) Close the web browser and forward to next

step. [3. Repair the MFP]

Issued by BT-CSO 60 Ver 1.01

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1. Gather information from MFP

2. Access to LMS
3. Repair the MFP (License Error)
3-1. Input Repair Code (Repair Permission Code) to solve the License Error.
Input from: •Control Panel <Service Mode>

• Perform Repair in <Service Mode>.

a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Press [License Management].

b) Press [Repair] on the left side on LCD, and

then press [Repair Code (Repair Permission
Code)].

c) Enter [Repair Code (Repair Permission

Code)] the Press [OK].

* Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Repair Code (Repair Permission
Code)].
d) Make sure the repair code, and then press
[Apply].

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e) Turn the main switch OFF and ON.

f) The error condition will be resolved.

The repair operation completed.
Caution:
When License Management error is detected
on the MFP with the License activated after
replacing NVRAM, it is necessary to perform
License activation to enable the License
Activation base function after completion of the
repair operation. Please refer to License
Activation procedure for detail.

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Initialization
When the message “License Management Error” is displayed on the control panel, the
repair operation is first thing to do. However, in case the condition could not be solved after
repair operation, the license initialization operation necessary to be performed to clear the
condition.

Overview of Initialization operation

— LMS issue initialization codes, and then the initialization can be done by entering
the code in MFP through the control panel. To acquire an initialization code, it is
necessary to report the condition to your support contact. After the initialization,
License Authentication Base function will be disabled. Therefore, to use the
function again, it is necessary to perform License activation operation.
— Who to perform the operation
z Customer engineer or Sales person. To perform the initialization, it is
necessary to communicate your support contact, and acquire the initialization
code.

MFP [Serial Number]

[Request Code]
Support Contact
[Result of Repair operation]

[Service History]

Information/ Request

Input Reply

Initialization [Initialization Code]

Necessary Hardware
— MFP

Necessary Information
— Serial Number (13 digits)
— Request code (30 digits)
— Initialization code (35 digits)

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— The service history, the result of the repair operation and parts replacement history
etc.
— To activate the license, the information is also rewired as explained in License
Activation Operation.

Relation of Hardware, Requirement/Condition, and Information

Necessary Hardware Requirement/ Condition Information
MFP i-Option FW has to be [Serial Number]
installed [Request Code]
[Service History]
-Parts Replacement
-Result of Repair
operation

Communication method to [Initialization Code]

support contact such as Phone,
Fax or email.

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Flow chart for Initialization

¾ There are 3 steps to perform Initialization

1. Gather necessary information Light Blue

2. Prepare Initialization Yellow

3. Perform Initialization Pink

The following is the flow chart for the initialization.

Prepare MFP

From MFP
[Serial Number]
[Request Code]

Prepare when communicating

with service contact
[Service History]
- Parts Replacement
- Result of repair operation

Inform the following to Service Contact

[Serial Number]
[Request Code]
[Service History]

Receive
[Initialization Code]

Input the initialization code through

the control panel.

Complete Initialization
Perform license activation when
necessary.

Issued by BT-CSO 65 Ver 1.01

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Initialization Procedure
The following is the step by step procedure for initialization.

1. Gather necessary information

1-1. Get [Request Code], [Serial Number] and [Service History] from MFP.
2. Prepare Initialization
2-1. Contact the Support Contact.
2-2. Get [Initialization Code] from Support Contact.
3. Perform Initialization
3-1. Input [Initialization Code] to MFP and perform Initialization.

After performing Initialization, License Activation Base Function will be disabled.

Please refer to [Activation Procedure] and activate the License Activation Base Functions again.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”.
“0 (Number)” is not used in [Request Code] and [Initialization Code].

Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Request Code a) MFP panel 30 digits alphanumeric
- Administrator Mode Inform your Support
- Service Mode Contact.
b) PSWC (Administrator Mode)
Serial Number Displayed on the same screen as 13 digits alphanumeric
Request Code. EG.)A00H020012345
Serial Number Label Contact Support contact.
[Service History] Contact Support contact.
-Parts replacement
-Result of Repair operation
etc..

Initialization Code Customer engineer gets the code 35 digits alphanumeric

from Support contact.
Initialization Input to MFP panel.
(Input Initialization Code) Service Mode

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1. Gather necessary information

1-1. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
2. Prepare Initialization
3. Perform Initialization
• Get [Request Code] and [Serial Number] from MFP panel <Administrator Mode>.
a) Login to Administrator Mode and press
[Forward].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is
available in Japanese Market only.

c) Select [Get Request Code].

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d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial

Number].

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”. “0 (Number)” is not used in
[Request Code].
f) When selecting [Print List], please press
[Start] or Start button after selecting the paper
tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

g) Exit from Administrator Mode and go on to

the next [2. Prepare Initialization].

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1. Gather necessary information

1-1. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
2. Prepare Initialization
3. Perform Initialization
• Get [Request Code] and [Serial Number] from MFP panel <Service Mode>.
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.

Select [License Management].

b) Select [Request Code].

c) Print out displayed [Request Code] and

[Serial Number], or write them down.

If you press Start button, they are printed out.

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”.
“0 (number)” is not used in [Request Code].
d) Exit from Service Mode and go on to the
next step [2. Prepare Initialization].

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1. Gather necessary information

1-1. Get [Request Code] and [Serial Number] from MFP.
Acquisition procedure: MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC
2. Prepare Initialization
3. Perform Initialization
• Get [Request Code] and [Serial Number] from PSWC.
a) Login to PSWC in the Administrator mode.

b) Select [Maintenance] > [License Settings]

and click [Display].

c) Get Request Code screen is displayed.

Click [OK].

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d) Write down displayed [Request Code] and

[Serial Number], or print this page.

*Please pay attention “U” and “V”, “0 (number)”

and “O (alphabet)”. “0 (Number)” is not used in
[Request Code].

(If you access LMS using the same PC that

access to PSWC, you can input Request Code
using Copy-and-Paste.)
e) Go on to the next [2.Prepare Initialization].

Issued by BT-CSO 71 Ver 1.01

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 for Customer Engineer

1. Gather necessary information

2. Prepare Initialization
2-1. Contact the Support contact.
2-2. Get [Initialization Code] from the Support contact.
3. Perform Initialization
• Contact the Support contact. (Customer engineer)
a) Contact the Support contact and inform [Serial Number] [Request Code] [Service History] to
get [Initialization Code].

1. Gather necessary information

2. Prepare Initialization
2-1. Contact the Support contact
2-2. Get [Initialization Code] from the Support contact.
3. Perform Initialization
• Get [Initialization Code]. (Customer engineer)
a) When you get [Initialization Code] from the Support contact, please go on to the next [3.
Perform Initialization].

Issued by BT-CSO 72 Ver 1.01

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 for Customer Engineer

1. Gather necessary information

2. Prepare Initialization
3. Perform Initialization
3-1. Input [Initialization Code] to MFP and perform Initialization.
Initialization procedure: •MFP panel <Service Mode>
• Perform Initialization from MFP panel <Service Mode>.
a) Enter in Service Mode, and then press
“Stop”,”9”. The “Billing Setting” screen will
appear.
Select [License Management].

b) Select [Initialize].

c) Input Initialization Code and press [Apply].

*Please pay attention “U” and “V”, “0

(number)” and “O (alphabet)”.
“0 (number)” is not used in [Initialization
Code].

Issued by BT-CSO 73 Ver 1.01

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 for Customer Engineer

d) When this screen appears, reboot MFP.

And Initialization is completed.

After performing Initialization, License Activation Base Function will be disabled.

Please refer to [Activation Procedure] and activate the License Activation Base Functions again.

Issued by BT-CSO 74 Ver 1.01

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 for Customer Engineer

Operation procedure when executing particular operation

1. When using the License already activated on the other MFP, (Refer to fig. below)
a. Deactivate the License on the MFP A.
b. After the deactivation made on MFP A, it is possible to activate the License again on
MFP B.
¾ Do not execute Initialization for this purpose, especially on the MFP with License
activated. (MFP A) (Please make sure to execute Deactivation.) If executing
Initialization, the following operation is required to transfer the License to the other
MFP.
i. Activate the License on MFP A once. (The License needs to be activated on
MFP A.)
ii. Deactivate the License. Then it is possible to use deactivated license on
other MFP B.

Transfer

a b

License License

Deactivation Activation

MFP A MFP B

2. When replacing NVRAM with a new one,

If replacing NVRAM, please make sure to use the new one.
License Management error will occur. The following operation is required to solve that error.
¾ If the license is activated,
a. execute Repair
b. execute Activation after Repair
¾ If the license is NOT activated,
a. execute Repair
b. If Repair is not completed correctly, then execute Initialization.

Issued by BT-CSO 75 Ver 1.0x

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 for Customer Engineer

Replace NVRAM

New NVRAM

MFP

3. When replacing Service EEPROM,

If replacing Service EEPROM, please make sure to use the new one.
License Management error will occur. The following operation is required to solve that error.
a. execute Repair
b. If Repair is not completed correctly, execute Initialization.

Service
Replace
EEPROM

New
Service EEPROM

MFP

Issued by BT-CSO 76 Ver 1.0x

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