S.

No TicketNumber TCC SPOC Region SUB-REGION Country

87 190218TCCA01341 Dhruv Dhingra APJ APJ TEPS Australia (AU)
88 190225TCCA01547 Dhruv Dhingra APJ APJ SPANZ Australia (AU)
90 190301TCCA01758 Dhruv Dhingra APJ APJ TEPS Australia (AU)
91 190306TCCA01834_R1 Dhruv Dhingra APJ APJ SPANZ Australia (AU)
92 190306TCCA01870_R1 Pankaj Singh INDIA INDIA BHARTI India (IN)
94 190308TCCA01954 Pankaj Singh INDIA India (IN)
95 190308TCCA01955 Pankaj Singh INDIA INDIA BHARTI India (IN)
97 190311TCCA02007_R1 Dhruv Dhingra APJ APJ SPANZ Australia (AU)
98 190311TCCA02059 Pankaj Singh INDIA INDIA BHARTI India (IN)
190311TCCA02079 Pankaj Singh INDIA INDIA BHARTI India (IN)
P20 ID P20 Name Customer Name
209054 BHP BILLITON IRON ORE PTY LTD APJ CBT TEPS
202181 VODAFONE AUSTRALIA PTY LTD APJ OCE CBT Oceania Australia/Chorus(na)
209054 BHP BILLITON IRON ORE PTY LTD APJ CBT TEPS
202181 VODAFONE AUSTRALIA PTY LTD APJ OCE CBT Oceania Australia/Chorus(na)
206690 BHARTI AIRTEL LTD. INDIA BH CBT Bhart

206690 BHARTI AIRTEL LTD. INDIA BH CBT Bhart

202142 OPTUS ADMINISTRATION PTY LTD APJ OCE CBT Oceania Australia/Chorus(na)
206690 BHARTI AIRTEL LTD. INDIA BH CBT Bhart
206690 BHARTI AIRTEL LTD. INDIA BH CBT Bhart
 PO/RO/SO/Catalog ID Request Type
PO Product - Case
PO Product - Case
PO Product - Case
PO Product - Case
PO#-BAL MO BHR 35235 Product - Case
POBALMOWB61241 Services - Case
POBALMOWB61242 Services - Case
PO Product - Case
POBALMOBHRPUR35464 Services - Case
BALMOBHRPUR35482 Services - Case
 Ticket Type DOMAIN PRODUCT
Ordering- with PO SW MN MN_Radio_Networks
Ordering- with PO HW MN MN_Radio_Networks
Ordering- with PO SW MN MN_Microwave
Ordering- with PO HW MN MN_Radio_Networks
Ordering- with PO HW MN MN_Radio_Networks
Ordering- with PO HW GS GS_Deploy_Services
Ordering- with PO HW GS GS_Deploy_Services
Ordering- with PO HW MN MN_LTE
Ordering- with PO HW GS GS_Deploy_Services
Ordering- with PO HW GS GS_Deploy_Services
 SUB-PRODUCT Number of Sales Packages NO of CU's TEAM
RN Megamon/Megaplexer 2 2 ###
RN FD-LTE HW+SW 3 3 ###
MWT - MPT-HL - Backbone Longhaul 9 9 ###
RN FD-LTE HW+SW 3 3 ###
RN FD-LTE HW+SW 3 3 ###
DS Implementaton Materials ###
DS Implementaton Materials 5 5 ###
SR FD-LTE HW+SW 2 2 ###
DS Implementaton Materials 1 1 ###
DS Implementaton Materials 1 1 MN
 TCE Locaton
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
Sarkar Pratk Chennai
 Remar
Case received. Workinb
Case received. WIP . 26.02.2019 SW validity are not opend , so have
Case recived. Will start working on case .4.03.2019 Case alsmost completed. 5.03.2019
Case received. WIP . 26.02.2019 SW validity are not opend , so have
Case receoved. Wil start
8-3-2019 Case received. LM
Case received on 8.12.2018. Inp
Case received > C
Case received . Ca
Case received . Ca
ArrivalComplete
Date Inputs AvailableStart
DateDate
Expected Completon Date
Delivery Date TCC status Case Status
18/Feb/19 18/Feb/19 19/Feb/19 19/Feb/19 22/Feb/19 Idle Partial Delivery
25/Feb/19 25/Feb/19 7/Mar/19 Idle Partial Delivery
1/Mar/19 1/Mar/19 4/Mar/19 5/Mar/19 11/Mar/19 Ongoing Partial Delivery
6/Mar/19 7/Mar/19 8/Mar/19 8/Mar/19 12/Mar/19 Complete Delivered
6/Mar/19 7/Mar/19 12/Mar/19 12/Mar/19 12/Mar/19 Complete Delivered
8/Mar/19 Ongoing SLA Exceeded
8/Mar/19 8/Mar/19 11/Mar/19 11/Mar/19 12/Mar/19 Complete Delivered
11/Mar/19 11/Mar/19 Ongoing On Track
11/Mar/19 12/Mar/19 12/Mar/19 12/Mar/19 12/Mar/19 Complete Delivered
11/Mar/19 12/Mar/19 12/Mar/19 12/Mar/19 12/Mar/19 Complete Delivered
Reason For SLA Exceeded Input Quality Reason for poor Input Quality Case priority

Good
Input Awaited poor Changes in Configuraton Normal
Input Awaited poor Incomplete BoM’s/Configuratons Normal
Input Awaited poor Basic Input Parameter Missing Normal
Input Awaited poor Incomplete BoM’s/Configuratons
Input Awaited poor Incomplete BoM’s/Configuratons Normal

Good Normal
Good Normal
Repeated Case Peer Reviewer Quality Reviewer Region Contact
NO
NO
NO
1 Dhruv Dhingra Dhruv Dhingra HOH
1 Pankaj Singh Pankaj Singh Praveen Wadha
NO
NO Pankaj Singh Pankaj Singh Deepak Saxsena
1
NO Pankaj Singh Pankaj Singh Deepak Saxsena
NO Pankaj Singh Pankaj Singh Deepak Saxsena
Case Initated By Offer/Phase/CU/CREQ Opportunity ID Current Gate Status

CT 41231524 19AU852278 GATE 6

CT 41231524 20141912 GATE 6

CT 41233816 20141912 GATE 6

CT 41233815 20141912 GATE 6

CT 41233814 20141912 GATE 6
CU creaton method used Reason for not using IPC PO Type

IPC FOC
IPC Paid

BOM upload Paid

BOM upload Paid

BOM upload Paid
 PO Value PO Currency TCC Tracking Status
Actual Resource Time(min)
Actual PR Time(min)
Estmated case tme (min)

0.01 INR Yes 120 10 120

671,771,000.00 USD Yes 120 10 120

9,600,000.00 INR Yes 120 10 120

9,600,000.00 INR Yes 90 10 90

9753413,68 INR Yes 90 10 90
 Sharepoint link

https://nokia.sharepoint.com/:f:/r/sites/TCC_India/Case%20Project%20Details/2019/P03/190306TCCA01
https://nokia.sharepoint.com/:f:/r/sites/TCC_India/Case%20Project%20Details/2019/P03/190306TCCA01

https://nokia.sharepoint.com/:f:/r/sites/TCC_India/Case%20Project%20Details/2019/P03/190308TCCA

https://nokia.sharepoint.com/:f:/r/sites/TCC_India/Case%20Project%20Details/2019/P03/190311TCCA
https://nokia.sharepoint.com/:f:/r/sites/TCC_India/Case%20Project%20Details/2019/P03/190311TCCA
Period (Arrived) Period (Delivered) Time Taken (Days) Quality Review Score week No
P02 P02 4 8
P02 P03 8 10
P02 P03 6 11
P03 P03 4 11
P03 P03 4 11
P03 NA NA 0
P03 P03 2 11
P03 NA NA 0
P03 P03 1 11
P03 P03 1 11