Getting Started

HP Business Notebook PC

Document Part Number: 435748-001

March 2007

This guide explains how to set up your hardware and software,

and begin using the computer in Windows®.

Enhanced for Accessibility

© Copyright 2007 Hewlett-Packard Development Company, L.P.
Windows is a U.S. registered trademark of Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Getting Started
HP Business Notebook PC
First Edition: March 2007
Document Part Number: 435748-001

Product notice
This user guide describes features that are common to most models. Some
features may not be available on your computer.
 Contents

1 First-time setup
Identifying required hardware . . . . . . . . . . . . . . . . . . . . . 1–1
Setting up the computer . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Step 1: Insert the battery . . . . . . . . . . . . . . . . . . . . . . 1–4
Step 2: Connect the computer to external power. . . . 1–5
Step 3: Turn on the computer . . . . . . . . . . . . . . . . . . 1–6
Step 4: Set up the software . . . . . . . . . . . . . . . . . . . . 1–8
Step 5: Create recovery discs (recommended) . . . . . 1–8

2 Quick tour
Identifying required hardware . . . . . . . . . . . . . . . . . . . . . 2–1
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Front components . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Right-side components . . . . . . . . . . . . . . . . . . . . . . . 2–5
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Wireless antennae (select models only). . . . . . . . . . . 2–8

Getting Started iii

Contents

3 Next steps
Protecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Protecting the computer from viruses . . . . . . . . . . . . 3–1
Protecting your system files . . . . . . . . . . . . . . . . . . . 3–2
Protecting your privacy . . . . . . . . . . . . . . . . . . . . . . . 3–2
Protecting the computer from power surges . . . . . . . 3–2
Using the computer safely . . . . . . . . . . . . . . . . . . . . . 3–3
Connecting to a computer network . . . . . . . . . . . . . . . . . 3–5
Installing additional hardware and software . . . . . . . . . . 3–6
Identifying and installing hardware . . . . . . . . . . . . . . 3–6
Locating and installing software . . . . . . . . . . . . . . . . 3–6
Updating the software installed on the computer. . . . . . . 3–7
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Turning off the computer correctly . . . . . . . . . . . . . . . . . 3–8

4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
The computer is unable to start up. . . . . . . . . . . . . . . 4–2
The computer screen is blank . . . . . . . . . . . . . . . . . . 4–3
Software is functioning abnormally . . . . . . . . . . . . . 4–4
The computer is turned on but not responding . . . . . 4–4
The computer is unusually warm. . . . . . . . . . . . . . . . 4–5
An external device is not working . . . . . . . . . . . . . . . 4–6
The WLAN connection is not working . . . . . . . . . . . 4–6
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Contacting technical support . . . . . . . . . . . . . . . . . . . . . . 4–8

A Connect to the Internet from your home

Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Using the New Connection Wizard . . . . . . . . . . . . . . A–2
Choosing the type of Internet connection . . . . . . . . . . . . A–2

iv Getting Started
 Contents

B Backup and recovery

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Backing up your information . . . . . . . . . . . . . . . . . . . . . . B–2
When to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Back up suggestions . . . . . . . . . . . . . . . . . . . . . . . . . B–3
Backing up specific files or folders . . . . . . . . . . . . . . B–4
Backing up the entire hard drive . . . . . . . . . . . . . . . . B–4
Creating recovery points . . . . . . . . . . . . . . . . . . . . . . B–5
Scheduling backups . . . . . . . . . . . . . . . . . . . . . . . . . . B–6
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . B–7
Performing a recovery from the recovery discs. . . . . B–7
Performing a recovery from the hard drive . . . . . . . . B–7

C Specifications
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2

Index

Getting Started v
 1
First-time setup

Identifying required hardware

To set up the computer for the first time, you will need the
computer, the AC adapter, the power cord, and the primary
battery.

✎ Components included with the computer may vary by region

and by model.

Getting Started 1–1

First-time setup

Component Component
1 Power cord 4 Country-specific modem adapter
(select models only)
2 AC adapter 5 Modem cable (select models only)
(optional for setup)
3 Primary battery

✎ Use only the AC adapter provided with the computer or one

approved for this computer.

✎ Unless you use dial-up networking, the modem cable is

optional for setup.

1–2 Getting Started

 First-time setup

Setting up the computer

Computer setup involves the following tasks:
1. Inserting the battery into the computer
2. Connecting the computer to external power

✎ The battery begins to charge.

3. Turning on the computer
4. Setting up the software
5. Creating recovery discs (recommended)

✎ instructions.
Refer to Appendix B, “Backup and recovery,” for

CAUTION: Reduce the risk of file corruption by observing the following

Ä practices during the hardware and software setup procedures:
■ Do not unplug the computer from external power.
■ Do not shut down the computer or initiate Standby or Hibernation.

Getting Started 1–3

First-time setup

Step 1: Insert the battery

To insert a primary battery:
1. Turn the computer upside down on a flat surface, with the
battery bay toward you.
2. Slide the battery 1 into the battery bay until it is seated.
The battery release latches 2 automatically lock the battery
into place.

1–4 Getting Started

 First-time setup

Step 2: Connect the computer to external

power

✎ Power cords and AC outlets vary in appearance by region and

country.

To connect the computer to external AC power:

1. Plug the AC adapter into the power connector 1 on the
computer.
2. Plug the power cord into the AC adapter 2.
3. Plug the other end of the power cord into an AC outlet 3.

Getting Started 1–5

First-time setup

When the computer receives AC power, the battery begins to

charge and the battery light (on the front of the computer) turns
on. When the battery is fully charged, the battery light turns off.
Leave the computer connected to external power until the battery
is fully charged and the battery light turns off.

✎ Asoftware
partially charged new battery can run the computer after
setup is complete, but battery charge displays will not
be accurate until the new battery has been fully charged.

Step 3: Turn on the computer

To open the computer:
1. Slide the display release latch 1 to the right to release the
display.
2. Raise the display 2.

1–6 Getting Started

 First-time setup

To turn on the computer:

» Press the power button 1.
The power light on the power button 2 turns on.

Getting Started 1–7

First-time setup

Step 4: Set up the software

After the computer is turned on, it will go through software setup.
Follow the on-screen instructions to set up the software. Note the
following points:
■ After you respond to the setup prompt, you must complete
the entire setup process without interruption. Setup time
varies.
■ During software setup, the computer may pause periodically
for several minutes. These normal pauses are indicated by an
hourglass icon.

CAUTION: If you are prompted to select an operating system language

Ä before the “Welcome to Windows” page is displayed, choose carefully.
On some models, the languages that you do not choose are deleted
from the system and cannot be restored during software setup.

✎ Tosetup,
register the operating system and the computer during software
the computer must be connected by an RJ-45 (network)
cable to an existing network that has access to the Internet. If you
do not register during software setup, you can do so at any time
after software setup is complete. For more information about
connecting to the Internet, refer to Appendix A, “Connect to the
Internet from your home,” in this guide.

Step 5: Create recovery discs

(recommended)
You can create a set of recovery discs of your full factory image
using HP Backup and Recovery Manager. You can use the
recovery discs to start up (boot) the computer and restore the
operating system and software programs to factory settings in
case of system failure or instability.
Refer to Appendix B, “Backup and recovery,” for detailed
instructions.

1–8 Getting Started

 2
Quick tour

Identifying required hardware

✎ Components included with the computer may vary by region

and model. The illustrations in this chapter identify the
standard features included on most computer models.

Getting Started 2–1

Quick tour

Top components

Component Component
1 Power button 9 Internal microphone
(select models only)
2 Power lights (2) - TouchPad scroll zone

3 Info button q Fingerprint reader

(select models only) (select models only)

4 Wireless button w Right TouchPad button

5 Wireless lights (2) e Left TouchPad button

6 Presentation button r Drive light

(select models only)

7 Volume mute button t Battery light

8 Volume scroll zone y TouchPad

(select models only)

2–2 Getting Started

 Quick tour

Front components

Component Component
1 Wireless light 4 Drive light

2 Power light 5 Speakers (2)

3 Battery light 6 Display release latch

Getting Started 2–3

Quick tour

Left-side components

Component Component
1 Power connector 5 Audio-in (microphone) jack

2 Vent 6 1394 port (select models only)

3 USB ports (2) 7 PC Card slot

4 Audio-out (headphone) jack

2–4 Getting Started

 Quick tour

Right-side components

Component Component
1 Media Card Reader 3 Optical drive
(select models only)
2 USB ports (2) 4 RJ-11 (modem) jack
(select models only)

Getting Started 2–5

Quick tour

Rear components

Component Component
1 Security cable slot 3 External monitor port

2 RJ-45 (network) jack 4 S-Video-out jack

(select models only)

2–6 Getting Started

 Quick tour

Bottom components

Component Component
1 Bluetooth® compartment 6 Battery release latches (2)
(select models only)
2 Vents (3) 7 Docking connector
(select models only)
3 Accessory battery connector 8 Memory module compartment

4 SIM slot (select models only) 9 WLAN module compartment

(select models only)
5 Battery bay - Hard drive bay

Getting Started 2–7

Quick tour

Wireless antennae (select models only)

Component Component
1 WLAN antennae (2) 2 WWAN antenna
(select models only)* (select models only)*
*The antennae are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennae free from
obstructions.

2–8 Getting Started

 3
Next steps

Protecting the computer

The information in this section explains how your computer can
be protected from damage caused by a virus, a security breach,
a power surge, unsafe operation, or system failure.

Protecting the computer from viruses

When you use the computer for e-mail, network, or Internet
access, you expose it to computer viruses that can disable the
operating system, applications, or utilities or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and in
most cases, repair any damage they have caused. To provide
ongoing protection against newly discovered viruses, antivirus
software must be kept up to date.
Norton Internet Security is preinstalled on the computer:
■ Your version of Norton Internet Security includes 60 days of
free updates. It is strongly recommended that you protect the
computer against new viruses beyond 60 days by purchasing
extended update service.
■ For information about using and updating Norton Internet
Security and for purchasing extended update service, select
Start > All Programs > Norton Internet Security > Help
and Support.
■ To access Norton Internet Security, select Start > All
Programs > Norton Internet Security.

Getting Started 3–1

Next steps

Protecting your system files

The HP Backup and Recovery Manager provides several ways to
back up the system and to recover optimal system functionality.
Refer to Appendix B, “Backup and recovery,” for additional
information.

Protecting your privacy

When you use the computer for e-mail, network, or Internet
access, it is possible for unauthorized persons to obtain
information about you or the computer.
To optimize the computer’s privacy protection features, observe
these practices:
■ Keep the operating system and software updated. Many
software updates contain security enhancements.
■ Use a firewall. Firewall software monitors incoming traffic on
the computer to block messages that do not meet specific
security criteria. Some firewalls also monitor outgoing traffic.

Protecting the computer from power surges

To protect the computer from the power surges that may be
caused by an uncertain power supply or an electrical storm,
observe these practices:
■ Plug the computer power cord into an optional, high-quality
surge protector. Surge protectors are available from most
computer or electronics retailers.
■ During an electrical storm, either run the computer on battery
power or shut down the computer and unplug the power cord.
■ If applicable to your location, provide surge protection on the
modem cable that connects the modem to a telephone line.
Telephone line surge protectors are available from most
computer or electronic retailers in some regions.

3–2 Getting Started

 Next steps

Using the computer safely

WARNING: To reduce the risk of electric shock or damage to
Å your equipment, observe these practices:
■ Plug the power cord into an AC outlet that is easily accessible
at all times.
■ Disconnect power from the computer by unplugging the power cord
from the AC outlet (not by unplugging the power cord from
the computer).
■ If provided with a 3-pin attachment plug on your power cord, plug
the cord into a grounded (earthed) 3-pin outlet. Do not disable the
power cord grounding pin, for example, by attaching a 2-pin
adapter. The grounding pin is an important safety feature.

WARNING: To reduce the risk of serious injury, read the Safety and
Å Comfort Guide. It describes proper workstation setup and proper
posture, health, and work habits for computer users. The Safety and
Comfort Guide also provides important electrical and mechanical safety
information. This guide is available on the Web at http://www.hp.com/ergo
and in Help and Support. To access the guide in Help and Support,
select Start > Help and Support > User Guides.

Getting Started 3–3

Next steps

WARNING: To avoid potential discomfort or burns, do not block

Å the air vents or place the computer on your lap for extended periods.
Also, do not allow the AC adapter to contact the skin for extended
periods during operation. The computer is designed to run demanding
applications at full power. As a result of increased power consumption,
it is normal for the computer and the AC adapter to feel warm or hot
when used continuously. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment
(IEC 60950).

WARNING: To reduce potential safety issues, use only the AC adapter

Å or battery provided with the computer, a replacement AC adapter or
battery provided by HP, or a compatible AC adapter or battery
purchased as an accessory from HP.

For more safety and regulatory information, and for battery

disposal information, refer to the Regulatory, Safety and
Environmental Notices located in Help and Support. To access the
notices in Help and Support, select Start > Help and Support >
User Guides.

3–4 Getting Started

 Next steps

Connecting to a computer network

The computer may have the following networking capabilities:
■ Local area network (LAN)
■ Wireless local area network (WLAN)
■ Wireless wide area network (WWAN)
■ Bluetooth®
If you plan to connect the computer to a home office LAN or
WLAN, refer to Help and Support for information on networking.
If you need assistance to connect to a company LAN or WLAN,
contact your network administrator.

✎ The computer display must be open before you can connect to

a wireless network.

For information on activating broadband wireless service, refer

to the mobile network operator information included with your
computer.
If the computer has a Bluetooth device, you can create a personal
area network (PAN) to connect to other Bluetooth-enabled
devices, such as computers, telephones, printers, headsets,
speakers, and cameras. For information on using a Bluetooth
device, refer to Bluetooth online Help.
For information on connecting the computer to the Internet,
refer to Appendix A, “Connect to the Internet from your
home.”

Getting Started 3–5

Next steps

Installing additional hardware and

software
Identifying and installing hardware
To see a list of hardware installed on the computer, follow these
steps:
1. Select Start > My Computer.
2. In the left pane of the System Tasks window, click View
system information.
3. Select Hardware tab > Device Manager.

✎ You can also modify your device configurations using Device

Manager.

To install additional hardware, such as an optional printer, follow

the instructions provided by the hardware manufacturer to install
the device and any required drivers.

Locating and installing software

The computer includes software that is provided in the following
forms:
■ Preinstalled on your hard drive. To see a list of the
ready-to-use software preinstalled on the computer, follow
these steps:
1. Click Start > All Programs.
2. Click the program you want to open.

3–6 Getting Started

 Next steps

■ Provided on a CD or DVD. To install a software program

from a disc, follow these steps:
1. Insert the disc into your optical drive.
2. When the installation wizard opens, follow the on-screen
instructions.
3. Restart the computer if prompted to do so.
■ Preloaded software. This is software provided on the hard
drive but not ready to use. To locate or install preloaded
software or drivers, follow these steps:
1. Select Start > All Programs > Software Setup.
2. Follow the on-screen instructions and select the check box
next to the software program or driver you want to install.

✎ For details about using software included with the computer,

refer to the software manufacturer’s instructions, which may be
provided on disc, as online Help files, or on the manufacturer’s
Web site.

Updating the software installed on the

computer
Most software, including the operating system, is updated
frequently by the manufacturer or provider. Important updates to
the software included with the computer may have been released
since the computer left the factory.
Some updates may affect the way the computer responds to
optional software or external devices. Many updates provide
security enhancements.
Update the operating system and other software provided on the
computer as soon as the computer is connected to the Internet.
» To access update links for the operating system and other
software provided on the computer, select Start > Help and
Support.

Getting Started 3–7

Next steps

Finding the user guides

User guides, regulatory and safety notices, and other information
resources about using the computer are available through Help
and Support.
To access the user guides:
» Select Start > Help and Support > User Guides.

Turning off the computer correctly

Whenever possible, turn off the computer by using the standard
shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
selecting Start > Turn Off Computer > Turn Off.

✎ Ifyouyouclick
have been registered to a network domain, the button
will be called Shut Down instead of Turn Off
Computer.

If you are unable to turn off the computer with these procedures,
try the following emergency shutdown procedures in the
sequence provided:

CAUTION: Using one of the following emergency shutdown

Ä procedures will result in the loss of unsaved information.

■ Press ctrl+alt+delete. Then, select Shut Down > Turn Off.

■ Press and hold the power button for at least 5 seconds.
■ Disconnect the computer from external power and remove the
battery.

3–8 Getting Started

 4
Troubleshooting

Troubleshooting resources
If you experience computer problems, perform these
troubleshooting steps in the order provided until the problem is
resolved:
■ Refer to “Quick troubleshooting,” the next section in this
chapter.
■ Access additional information about the computer and Web
site links through Help and Support. Select Start > Help and
Support.

✎ Although many checkup and repair tools require an

Internet connection, other tools can help you fix a problem
when the computer is offline.

■ Contact technical support for further assistance.

Getting Started 4–1

Troubleshooting

Quick troubleshooting
The computer is unable to start up
To turn on the computer, press the power button. When the
computer is turned on, the power light turns on.
If the computer and the power light are not turned on when you
press the power button, adequate power may not be available to
the computer.
The following suggestions may help you determine why the
computer will not start up:
■ If the computer is plugged into an AC outlet, be sure that the
AC outlet is providing adequate power by plugging another
electrical device into the outlet.
■ If the power light on the front of the computer is blinking
rapidly, replace the AC adapter with one having a higher
power rating, and then plug the adapter into an AC outlet.

✎ Use only the AC adapter provided with the computer or

one approved for this computer.

■ If the computer is running on battery power or is plugged into

an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure the
power cord and AC adapter connections are secure.
■ If the computer is running on battery power, try the following
procedures in the sequence provided:
❏ If the battery light on the front of the computer is blinking,
the battery has reached a low battery level, which may not
allow the computer to start up. Plug the computer into an
AC outlet using the AC adapter, start the computer, and
allow the battery to charge.
❏ Remove the primary battery and optional accessory
battery (if applicable) and plug the computer into an AC
outlet using the AC adapter. If you can turn the computer
on, one of the batteries may need to be replaced.

4–2 Getting Started

 Troubleshooting

The computer screen is blank

If the computer is on but the screen is blank: the computer may be
in Standby or in Hibernation; the computer may not be set to
display the image on the computer screen; or the display switch
may not be functioning properly.
Try the following suggestions to resolve the issue:
■ To exit Standby or Hibernation, briefly press the power
button.
Standby and Hibernation are energy-saving features that can
turn off the display. Standby and Hibernation can be initiated
by the system while the computer is on but not in use, or
when the computer has reached a low battery level. To change
these and other power settings, select Start > Control Panel
> Performance and Maintenance > Power Options.
■ To transfer the image to the computer screen, press fn+f4.
On most models, when an optional external display device,
such as a monitor, is connected to the computer, the image
can be displayed on the computer screen or the external
display, or on both devices simultaneously. When you press
fn+f4 repeatedly, the image alternates among the computer
display, one or more external display devices, and
simultaneous display on all devices.
■ Press the display switch on the computer to be sure that it
moves freely.
The display switch is normally located on the upper-left
corner of the keyboard.

Getting Started 4–3

Troubleshooting

Software is functioning abnormally

Follow these suggestions if the software becomes unresponsive or
responds abnormally:
■ Restart the computer:
❏ In Windows XP Home, select Start > Turn Off
Computer > Restart.
❏ In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (If you have been registered
to a domain, the button you click will be called Shut
Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures,
refer to the next section, “The computer is turned on but not
responding.”
■ Run a virus scan. For information about using the antivirus
resources on the computer, refer to “Protecting the computer
from viruses” in Chapter 3, “Next steps.”

The computer is turned on but not

responding
If the computer is turned on, but not responding to software or
keyboard commands, turn off the computer by using the standard
shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
selecting Start > Turn Off Computer > Turn Off.

✎ Ifyouyouclick
have been registered to a network domain, the button
will be called Shut Down instead of Turn Off
Computer.

4–4 Getting Started

 Troubleshooting

If you are unable to shut down the computer with these

procedures, try the following emergency shutdown procedures in
the sequence provided:

CAUTION: Using one of the following emergency shutdown

Ä procedures will result in the loss of unsaved information.

■ Press ctrl+alt+delete. Then, select Shut Down > Turn Off.

■ Press and hold the power button for at least 5 seconds.
■ Disconnect the computer from external power and remove the
battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it
is in use. But if the computer feels unusually warm, it may be
overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the
computer to cool to room temperature. Then be sure to keep all
vents free from obstructions while you are using the computer.

CAUTION: To prevent overheating, do not obstruct vents. Use the

Ä computer only on a hard, flat surface. Do not allow another hard
surface, such as such as an adjoining printer, or a soft surface, such
as pillows or thick rugs or clothing, to block airflow.

✎ The fan in the computer starts up automatically to cool internal

components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.

Getting Started 4–5

Troubleshooting

An external device is not working

Follow these suggestions if an external device does not function
as expected:
■ Turn on the device as instructed in the device user guide.
Some devices may not be powered by the computer, and must
be turned on before the computer is turned on.
■ Be sure that all device connections are secure.
■ Be sure that the device is receiving electrical power.
■ Be sure that the device, especially if it is an older one, is
compatible with your operating system. For compatibility
information, refer to the device manufacturer’s Web site.
■ Be sure that the correct drivers are installed and updated.
Drivers may be available on a disc included with the device
or on the device manufacturer’s Web site. For more
information about updating drivers, select Start > Help and
Support.

The WLAN connection is not working

If a WLAN connection is not working as expected, follow these
suggestions:
■ Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■ Be sure that the computer wireless antennae are free from
obstructions.
■ Be sure that the cable or DSL modem and its power cord are
properly connected, and the lights are on.

4–6 Getting Started

 Troubleshooting

■ If applicable, be sure that the wireless router (access point) is

turned on and properly connected to the DSL or cable
modem.
■ Disconnect and then reconnect all cables, and turn the power
off and then back on.

✎ For information on setting up a home wireless network

connection, visit http://www.hp.com/go/techcenter/wireless
(English only).

✎ For information on activating broadband wireless service, refer

to the mobile network operator information included with your
computer.

Help and Support

If the preceding questions and solutions did not address your
problem, access Help and Support by selecting Start > Help and
Support. Help and Support provides the following assistance:
■ Information about the computer, such as model and serial
number, installed software, hardware components, and
specifications
■ Answers to questions about using the computer
■ Product information to help you learn to use the computer
and operating system features
■ Updates for the operating system, device drivers, and
software provided on the computer
■ Checkups for computer functionality
■ Automated and interactive troubleshooting, repair solutions,
and system recovery procedures
■ Links to community forums of IT experts

Getting Started 4–7

Troubleshooting

Contacting technical support

If the computer is connected to the Internet, select Start > Help
and Support > Contact support to get online help or to access
the technical support telephone numbers.
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > My HP
Computer.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ The manufacturer and model of the printer or other
accessories connected to the computer.
■ Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support >
My HP Computer. (On some models, the registration
number may be identified in the Operating System table as
the Product Id).

4–8 Getting Started

 A
Connect to the Internet
from your home

The computer includes hardware and software that allows you

to connect to the Internet. Before you can access the Internet, you
must choose an Internet service provider (ISP) and choose the
type of Internet connection you want, such as broadband (wired
or wireless) or dial-up.

✎ Internet hardware and software features vary depending on the

computer model and your location.

Choosing an ISP
You must set up Internet service before you can connect to the
Internet. The computer includes the New Connection Wizard to
help you set up a new Internet account or configure the computer
to use an existing account.

Getting Started A–1

Connect to the Internet from your home

Using the New Connection Wizard

The New Connection Wizard works under the following
conditions:
■ You already have an account with an ISP.
■ You have a disc from an ISP.
■ You do not have an Internet account and would like to select
an ISP from the list provided within the wizard.
■ You have selected an unlisted ISP and the ISP has provided
you with such information as a specific IP address and POP3
and SMTP settings.
» To access the New Connection Wizard, select Start > Help
and Support.

✎ Ifenabling
you are prompted within the wizard to choose between
or disabling the Windows Firewall, choose to enable
the firewall.

Choosing the type of Internet

connection
There are 3 basic types of Internet connection:
■ Broadband service—High-speed Internet access is provided
by an ISP through one of the following services:
❏ Cable modem
❏ Digital Subscriber Line (DSL)
❏ Satellite
❏ Other services
Broadband service may require additional hardware and/or
software provided by the ISP.

A–2 Getting Started

 Connect to the Internet from your home

■ WLAN—Internet connection through a WLAN requires

broadband wired service with an ISP as well as a wireless
router (purchased separately). To learn about setting up
wireless access, see the HP Web site at
http://www.hp.com/go/techcenter/wireless (English only).
■ WWAN—This broadband wireless connection allows your
computer to stay connected to the Internet over large
geographic areas while the computer is in motion, such as in
a car or train. WWAN capability requires an integrated HP
Broadband Wireless Module (select models only) and service
from a mobile network operator. For information on
activating broadband wireless service, refer to the mobile
network operator information included with your computer or
see the HP Web site at http://www.hp.com/go/broadbandwireless
(English only).
■ Dial-up—You can access the Internet by dialing in to a
service provider using a modem cable connected to the RJ-11
(modem) jack.

Getting Started A–3

 B
Backup and recovery

Creating recovery discs

After setting up the computer for the first time, be sure to create a
set of recovery discs of the full factory image. The recovery discs
are used to start up (boot) the computer and recover the operating
system and software to factory settings in case of system
instability or failure.
Note the following guidelines before creating recovery discs:
■ You will need high-quality CD-R, DVD-R, or DVD+R
media (purchased separately).

✎ Formatted DVD±RW discs and DVD±RW double-layer

discs are not compatible with HP Backup and Recovery
Manager.

■ The computer must be connected to AC power during the

process.
■ Only one set of recovery discs can be created per computer.
■ Number each disc before inserting it into the optical drive
of the computer.
■ If necessary, you can cancel the disc creation before you
have finished creating the recovery discs. The next time
you select Create factory software recovery CDs or
DVDs to recover the system (Highly recommended),
you will be prompted to continue the disc creation.

Getting Started B–1

Backup and recovery

To create a set of recovery discs, follow these steps:

1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Create factory software recovery CDs or DVDs to
recover the system (Highly recommended), and then
click Next.
4. Follow the on-screen instructions.

Backing up your information

✎ You can only recover files that you have previously back up.
HP recommends that you use HP Backup and Recovery
Manager to create an entire drive backup as soon as you set
up your computer.

With HP Backup and Recovery Manager, you can perform the

following tasks:
■ Backup up your information regularly to protect your
important system files
■ Creating system recovery points that allow you to reverse
undesirable changes to your computer by restoring the
computer to an earlier state
■ Scheduling backups at specific intervals or events

When to back up
■ On a regularly scheduled basis

✎ Set reminders to back up your information periodically.

■ Before the computer is repaired or restored
■ Before you add or modify hardware or software

B–2 Getting Started

 Backup and recovery

Back up suggestions
■ Create a set of recovery discs using HP Backup and Recovery
Manager.
■ Create system recovery points using HP Backup and
Recovery Manager, and periodically copy them to disc.
■ Store personal files in the My Documents folder and back up
these folders periodically.
■ Back up templates stored in their associated programs.
■ Save customized settings in a window, toolbar, or menu bar
by taking a screen shot of your settings.
The screen shot can be a time saver if you have to reset your
preferences.
To copy the screen and paste it into a word-processing
document:
1. Display the screen.
2. Copy the screen.
To copy only the active window, press alt+fn+prt sc.
To copy the entire screen, press fn+prt sc.
3. Open a word-processing document, and then select Edit >
Paste.

✎ Before you can perform backup and recovery procedures, the

computer must be connected to external power.

✎ Drivers, utilities, and applications installed by HP can be

copied to a CD or to a DVD using HP Backup and Recovery
Manager.

Getting Started B–3

Backup and recovery

Backing up specific files or folders

You can back up specific files or folders to the recovery partition
on the hard drive, to an optional external hard drive, or to optical
discs (CDs or DVDs).

✎ This process will take several minutes, depending on the file

size and the speed of the computer.

To back up specific files or folders:

1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Back up to protect system settings and important
data files, and then click Next.
4. Click Back up individual files and folders and then
click Next.
5. Follow the on-screen instructions.

Backing up the entire hard drive

When you perform a complete backup of the hard drive, you are
saving the full factory image, including the Windows operating
system, software applications, and all personal files and folders.

✎ Ahardcopydrive,
of the entire hard drive image can be stored on another
on a network drive, or on recovery discs that you
create.

✎ This process may take over an hour, depending on your

computer speed and the amount of data being stored.

B–4 Getting Started

 Backup and recovery

To back up your entire hard drive:

1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Back up to protect system settings and important
data files, and then click Next.
4. Follow the on-screen instructions.

Creating recovery points

When you back up modifications since your last backup, you are
creating system recovery points. This allows you to save a
snapshot of your hard drive at a specific point in time. You can
then recover back to that point if you want to reverse subsequent
changes made to your system.

✎ The first system recovery point, a snapshot of the entire image,

is automatically created the first time you perform a backup.
Subsequent recovery points make a copy of changes made after
that time.

HP recommends that you create recovery points at the following

times:
■ Before you add or extensively modify software or hardware
■ Periodically, whenever the system is performing optimally

✎ Recovering to an earlier recovery point does not affect data

files or e-mails created since that recovery point.

Getting Started B–5

Backup and recovery

To create a system recovery point:

1. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Next.
3. Click Back up to protect system settings and important
data files, and then click Next.
4. Click Create or manage Recovery Points, and then
click Next.
5. Follow the on-screen instructions.

Scheduling backups
Use HP Backup Scheduler to schedule backups for the entire
system, for recovery points, or for specific files and folders. With
this tool, you can schedule backups at specific intervals (daily,
weekly, or monthly) or at specific events, such as system restart
or when you dock to an optional docking station (select models
only).
To schedule backups:
1. Select Start > All Programs > HP Backup & Recovery >
HP Backup Scheduler.
2. Follow the on-screen instructions.

B–6 Getting Started

 Backup and recovery

Performing a recovery

✎ You can only recover files that you have previously backed up.
HP recommends that you use HP Backup and Recovery
Manager to create an entire drive backup as soon as you set up
your computer.

HP Backup and Recovery Manager helps you with the following

tasks for safeguarding your information and restoring it in case of
a system failure:
■ Recovering important files—This feature helps you reinstall
important files without performing a full system recovery.
■ Performing a full system recovery—With HP Backup and
Recovery Manager, you can recover your full factory image if
you experience system failure or instability. HP Backup and
Recovery Manager works from a dedicated recovery partition
on the hard drive or from recovery discs you create.

Performing a recovery from the recovery

discs
To perform a recovery from the recovery discs, follow these
steps:
1. Back up all personal files.
2. Insert the first recovery disc into the optical drive and restart
the computer.
3. Follow the on-screen instructions.

Performing a recovery from the hard drive

There are 2 ways to initiate a recovery from the hard drive:
■ From within Windows
■ From the recovery partition

Getting Started B–7

Backup and recovery

Initiating a recovery in Windows

To initiate a recovery in Windows, follow these steps:
1. Back up all personal files.
2. Select Start > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
3. Click Next.
4. Click Recover important files or the entire system, and
then click Next.
5. Follow the on-screen instructions.

Initiating a recovery from the hard drive

recovery partition
To initiate a recovery from the hard drive recovery partition,
follow these steps:
1. Back up all personal files.
2. Restart the computer, and then press f11 before the Windows
operating system loads.
3. Click a recovery option, and then click Next.
4. Follow the on-screen instructions.

B–8 Getting Started

 C
Specifications

Operating environment
The operating environment information in the following table
may be helpful if you plan to use or transport the computer in
extreme environments.

Factor Metric U.S.

Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia*) -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia*) -15 m to 12,192 m -50 ft to 40,000 ft
*Pounds per square inch absolute (psia) is a unit of measurement for altitude.

Getting Started C–1

Specifications

Rated input power

The power information in this section may be helpful if you plan
to travel internationally with the computer.
The computer operates on DC power, which can be supplied by
an AC or a DC power source. Although the computer can be
powered from a standalone DC power source, it should be
powered only with an AC adapter or a DC power source supplied
and approved by HP for use with this computer.
The computer is capable of accepting DC power within the
following specifications.

Input power Rating

Operating voltage 18.5 V dc @ 3.5 A - 65 W
Operating current 3.5 A

This product is designed for IT power systems in Norway with

phase-to-phase voltage not exceeding 240 V rms.

C–2 Getting Started

 Index

1394 port, identifying 2–4 Bluetooth 3–5

Bluetooth compartment,
A
identifying 2–7
AC adapter
buttons
identifying 1–2
info 2–2
using 1–5
power 1–7, 2–2
accessory battery connector,
presentation 2–2
identifying 2–7
TouchPad 2–2
altitude specifications C–1
volume mute 2–2
antivirus software 4–4
wireless 2–2
audio-in (microphone) jack,
identifying 2–4 C
audio-out (headphone) jack, cables and cords, power 4–2
identifying 2–4 compartments
Bluetooth 2–7
B
memory module 2–7
battery
WLAN 2–7
charging 1–6
computer
indentifying 1–2
turn off 3–8
inserting 1–4
turn on 1–6
battery bay, identifying 2–7
computer viruses 4–4
battery light
connecting the computer to
behavior 1–6
external power 1–5
identifying 2–2, 2–3
connecting to a computer
battery release latch,
network 3–5
identifying 2–7
bays
battery 2–7
hard drive 2–7

Getting Started Index–1

Index

connectors I
accessory battery 2–7 IEC 60950 compliance 3–4
docking 2–7 image, switching among
power 2–4 display devices 4–3
country-specific modem info button, identifying 2–2
adapter 1–2 inserting the battery 1–4
D internal microphone,
devices, external, identifying 2–2
troubleshooting 4–6 Internet access A–2
display release latch, J
identifying 2–3 jacks
display, switching image 4–3 audio-in (microphone) 2–4
docking connector, identifying audio-out (headphone) 2–4
2–7 RJ-11 (modem) 2–5
drive light, identifying 2–2, RJ-45 (network) jack 2–6
2–3 S-Video-out 2–6
E L
environmental specifications labels, service tag 4–8
C–1 LAN (local area network) 3–5
external devices, latches
troubleshooting 4–6 battery release 2–7

external monitor port, display release 2–3

identifying 2–6 lights

F battery 1–6, 2–2, 2–3
fingerprint reader, identifying drive 2–2, 2–3
2–2 power 1–7, 2–2, 2–3
firewalls 3–2 wireless 2–2, 2–3
locating user guides 3–8
H
hard drive bay, identifying 2–7 M
Help and Support 4–7 Media Card Reader,
Hibernation 4–3 identifying 2–5
humidity specifications C–1 memory module compartment,
identifying 2–7

Index–2 Getting Started

 Index

modem power cord

setting up Internet service connecting 1–5
A–2 identifying 1–2
surge protection 3–2 power light 1–7, 4–2
modem cable 1–2 power lights, identifying 2–2,
monitor, external 4–3, 4–6 2–3
power surge 3–2
N
presentation button,
network jack 2–6
identifying 2–2
network, connecting computer
printer 4–6
to 3–5
Product Id 4–8
New Connection Wizard A–2
R
O
rated input power
operating environment
specifications C–2
specifications C–1
registration number, operating
operating system, version
system 4–8
number 4–8
regulatory information notices
optical drive, identifying 2–5
3–4
overheating, computer 3–4,
Regulatory, Safety and Envi-
4–5
ronmental Notices 3–4
P RJ-11 (modem) jack,
PC Card slot, identifying 2–4 identifying 2–5
ports RJ-45 (network) jack 2–6
1394 2–4
S
external monitor 2–6
Safety and Comfort Guide 3–3
USB 2–4, 2–5
scroll zone, TouchPad 2–2
power
serial number, computer 4–8
running the computer on
service tag 4–8
battery 1–6
seurity cable slot, identifying
turning on computer 1–7,
2–6
4–2
SIM slot, identifying 2–7
power button, identifying 2–2
slot, SIM 2–7
power connector
identifying 2–4

using 1–5

Getting Started Index–3

Index

software turning off computer 3–8

antivirus 3–1 turning on computer 1–6, 4–2
setup 1–8
U
updates 3–7
updates, software 3–7
speakers, identifying 2–3
USB ports, identifying 2–4,
specifications
2–5
operating environment C–1
user guides 3–8
rated input power C–2
Standby 4–3 V
S-Video-out jack, identifying vents
2–6 identifying 2–4, 2–7
precautions 4–5
T
viruses
technical support 4–8
antivirus software 3–1
temperature
computer 4–4
safety considerations 3–4
volume mute button,
specifications C–1
identifying 2–2
troubleshooting 4–5
volume scroll zone,
TouchPad buttons, identifying
identifying 2–2
2–2
TouchPad scroll zone, W
identifying 2–2 wireless button, identifying
TouchPad, identifying 2–2 2–2
traveling with computer C–2 wireless lights, identifying
troubleshooting 2–2, 2–3
display problems 4–3 WLAN (wireless local area
external device problems network) 3–5
4–6 WLAN antennae, identifying
Hibernation or Standby 2–8
problems 4–3 WLAN module compartment
overheating problems 4–5 2–7
resources 4–1 WWAN (wireless wide area
software problems 4–4 network) 3–5
virus problems 4–4 WWAN antenna 2–8
wireless network problems
4–6

Index–4 Getting Started