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Edmond Trstena: Personal Statement

Edmond Trstena is seeking new employment where he can utilize his experience. He has several years of experience in customer service roles, consistently meeting and exceeding targets. He is an adaptable, determined, and responsible individual who works well under pressure. Edmond has a background in payroll administration and accounting, and is proficient in Microsoft Office, Navision, Merit Payroll, and Photoshop.

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110 views

Edmond Trstena: Personal Statement

Edmond Trstena is seeking new employment where he can utilize his experience. He has several years of experience in customer service roles, consistently meeting and exceeding targets. He is an adaptable, determined, and responsible individual who works well under pressure. Edmond has a background in payroll administration and accounting, and is proficient in Microsoft Office, Navision, Merit Payroll, and Photoshop.

Uploaded by

Anonymous yUFUx0HsKY
Copyright
© © All Rights Reserved
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Edmond Trstena

D.O.B. 22/11/1991
21 Berwick Close,
Waltham Cross, Hertfordshire, EN8 7PU
Home Tel: 01992 766 887
Mobile: 075 346 635 56
Email: [email protected]

Personal Statement

I’m an adaptable, determined and responsible individual, with the willingness to


succeed. I have several years experience in face to face interactions with customers/
clients, and dealing with the pressures of reaching targets and dealing with obstacles
on a daily basis. On many occasions I’ve surpassed my targets, most notably sealing
deals with local restaurants, banquet suites and closing the largest sale in the stores
history (£15,000). By doing so, being rewarded with bonuses, company recognition,
entered in forums, and become the spokesman of the region. I have a history of
providing exemplary levels of service throughout my employment, based on line
managers feed back and mystery shopper results. I'm currently seeking employment
where my attributes are tested, and experience is not under utilised.

Education

Kingsmead Secondary School (2003-2009)

• Mathematics - C
• English Literature – C
• English Language – C
• Business & Finance Studies – C
• CHRE – C
• Geography – D

Hertford Regional College (2009-2010)

Personal Training and Sports Science (Level 3, A Level Equivalent)

About Me

I'm an enthusiastic, dedicated, hard working person who's grown accustomed to


working in a demanding retail/office environments. I’m not fazed by working in the
unknown and am always eager to learn new things. I have a full UK licence, and
have done so since June 16th 2010. I'm also a fully qualified lifeguard, successfully
passed my NPLQ course in April 2011. I'm a very passionate sports enthusiast. I
enjoy various sports activities, such as football and swimming. I also enjoy keeping
fit in the gym, and do personal training throughout the week. I believe a healthy
lifestyle plays a key role in having a focused mind in our chaotic society. In my spare
time, I also enjoy reading autobiographies and Stephen King novels.

Personal Attributes

• Good people motivator- ability to build morale and confidence


• Work well under pressure and to dead lines
• Excellent written and oral communication skills
• Confident communicator - natural negotiator
• Able to interact with people at all levels
• Interpersonal skills- influencing & supporting
• Excellent leadership qualities - team building & team development
• Ability to gain support and confidence of others
• Organisational skills – through experience of working on own initiative
• Very Proactive, forward thinking, and able to plan/coordinate
• Experienced in using Microsoft Office, Navision, Merit Payroll and
Photoshop software packages

Work Experience

October 2016 to present - Protocol Education Ltd - Payroll Administrator (Full


Time)
• Process weekly payroll (approx. 3,500 candidates per week)
• Resolve payroll and tax queries
• Work with third party providers, pensions, umbrella companies etc
• Issue umbrella companies invoices and ensure repayments are accurate
• Chase over/under payments
• Raising BACS & FPS payments
• Set up new starters
• Issue P45's, P60's, SOE's, payslips
• Handle paperwork - fax, scan, shred, file
• Process expenses, SMP, SSP, SPP
• Use Microsoft Office, RDB, Select Pay on a daily basis
• Run RTI submissions
• Processing adjustments via V-lookup spreadsheets and making necessary
amendments on Select Pay
• Complete company employment letters
• Run various reports to ensure payroll has been completed without
discrepancies

August 2015 to June 2016 - Global Pay Solutions - Payroll Administrator/


Accounts Manager (Full Time)
• Processing payroll for 1000’s of contractors on a weekly basis;
timesheet’s, expenses, deductions, SSP, SPP, SMP
• Handle contractor/client queries, complaints
• Set up new contractors and explain how PAYE, CIS schemes operate
• Raise client invoices for timesheet’s and client expenses
• Handle paperwork - fax, scan, shred, copy
• Use Microsoft Office on daily basis
• Raise all contractor timesheet’s on Merit
• Use Access to raise invoices
• Writing company headed letters

June 2012 to April 2015 - Carpet Right - Sales Advisor (Full Time)
• Greet every customer/client that entered the store and offer help
• Handle phone calls on a frequent basis (inbound and outbound)
• Maintain a high level of customer service, as mystery shoppers could be
lurking
• Action promotional changes in the store
• Handle a vast amount of paperwork; customer Invoices, memos,
purchase order forms, manufacturer forms and delivery Invoices
• Assist with stock checks
• Conduct estimation meetings for clients properties
• Handle deliveries
• Registering stores daily intakes
• Supervise the sub-contract fitters
• Handle customer complaints
• Use Navision and Outlook on a daily basis

August 2011 to June 2012 - Home Bargains - Sales Assistant (Part Time)
• Greet customer that entered the store and offer help
• Handling deliveries was a main priority on a daily basis, and also
merchandising sections of the store
• I was required to work on the tills when the store was busy, and was
capable of dealing with transactions at a frequent rate
• Kept the store looking clean and tidy

December 2008 to April 2010 - Letterbox Distribution - Personal Assistant


(Part Time)
• Use a range of computer packages (Microsoft Office, Adobe Photoshop)
• Demonstrating initiative was required by relieving the manager of less
important matters
• Handling paperwork - shredding, faxing and/or making notes
• Answering phone calls - taking messages or transferring calls
• Brainstormed design ideas for clients (leaflets, posters, brochures)
• Input data

References available on request.

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