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Full Name: Personal Statement

This document is a resume for an IT support technician with over 7 years of experience in various office environments. The resume outlines the applicant's strong problem solving and communication skills, as well as extensive experience in IT security, systems administration, and technical support. Work history is documented for positions at Aviva Insurance, Cisco Systems, and Direct Line Insurance, with responsibilities including managing help desks, resolving IT issues, hardware maintenance, and training users. Formal education includes a BSc in Computing and Business from the University of Brighton. References are available upon request.

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Aristobulo Delorto
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18 views

Full Name: Personal Statement

This document is a resume for an IT support technician with over 7 years of experience in various office environments. The resume outlines the applicant's strong problem solving and communication skills, as well as extensive experience in IT security, systems administration, and technical support. Work history is documented for positions at Aviva Insurance, Cisco Systems, and Direct Line Insurance, with responsibilities including managing help desks, resolving IT issues, hardware maintenance, and training users. Formal education includes a BSc in Computing and Business from the University of Brighton. References are available upon request.

Uploaded by

Aristobulo Delorto
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Full name

Address
Phone number
Email address

Personal statement

A highly experienced and competent IT Support technician with 7 years’ experience in a


variety of office based environments. A level head and rational approach to problem solving
leads to reliability and fast solutions to IT technical issues. Ability to explain procedures in a
practical and user friendly way means that many IT problems can be solved via the
telephone.

Core skills

 Vast experience in IT problems and solutions


 Fully experienced in providing and maintaining IT security across large networks
 Workload and time management
 Broad knowledge and experience of all IT operating systems

Employment history

IT Support Technician – Aviva Insurance


(November 2013 – present)

Working in a busy office environment, leading the technical support team of over 150
employees.

Duties
 Being first point of call for all IT issues
 Logging faults and managing response times
 Diagnosing and resolving problems efficiently
 Maintaining the integral security of business networks
 Ensuring all hardware operates at its optimum level with latest updates and patches
 Distributing relevant jobs to junior staff members and providing support when required
IT Support Technician – Cisco Systems, Ipsw

(March 2010 – November 2013)


Duties
 Manning the IT help desk and providing instant solutions to IT issues
 Running diagnostic checks and servicing essential IT hardware
 Explaining complex IT issues to non-technical employees
 Identifying and solving IT problems and logging them into the relevant databases

IT Support Assistant – Direct Line Insurance, Ipswich


(August 2007 – March 2010)
Duties
 Installing new systems for all employees
 Providing training for all users
 Repairing and upgrading hardware and ensuring all computers were fully operational
 Creating and maintaining accurate database of all pending and resolved IT issues

Education

University of Brighton
(2004 – 2006)
BSc (Hons) in Computing and Business

Ipswich Sixth Form College


(2001 – 2003)
A Level Information Technology (A) English (C) Maths (C)

Ipswich Secondary School.


(1999 – 2001)
9 GCSEs C grade and above (including Maths and English)

References

Available upon request.

For more CV templates, visit Fish4.co.uk

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