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Problem Management OTC October 2014

The document contains a list of different platforms, sub-platforms, and levels related to business functions like planning, value chain operations, and shared services. Many of the entries are repeated and relate to sub-categories like sourcing goods, sales and operations planning, delivering information, managing content and data, and marketing and selling products.

Uploaded by

Deepak
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
60 views

Problem Management OTC October 2014

The document contains a list of different platforms, sub-platforms, and levels related to business functions like planning, value chain operations, and shared services. Many of the entries are repeated and relate to sub-categories like sourcing goods, sales and operations planning, delivering information, managing content and data, and marketing and selling products.

Uploaded by

Deepak
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 20

L1 Platform L2 Sub-platform L3

1 Plan and Manage the Enterprise 1.1 Source & Supply Goods & 1.1.3
2 Value Chain 2.1 Services
Perform Sales and Operations 2.1.2
2 Value Chain 2.1 Planning
Perform Sales and Operations 2.1.4
2 Value Chain 2.5 Planning
Market and Sell Products 2.5.5
1 Plan and Manage the Enterprise 1.1 Source & Supply Goods & 1.1.3
1 Plan and Manage the Enterprise 1.1 Services
Source & Supply Goods & 1.1.3
3 Shared Services 3.5 Services
Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
1 Plan and Manage the Enterprise 1.1 Manage Content and Data 1.1.3
3 Shared Services 3.3 Deliver Information 3.3.2
1 Plan & Manage Enterprise 1.1 Technology Services
Source & Supply Goods & 1.1.3
1 Plan and Manage the Enterprise 1.1 Services
Source & Supply Goods & 1.1.3
1 Plan & Manage Enterprise 1.1 Services
Source & Supply Goods & 1.1.3
3 Shared Services 3.1 Services
Process Financial Transactions 3.1.7
3 Shared Services 3.1 Process Financial Transactions 3.1.7
1 Plan and Manage the Enterprise 1.1 Manage Content and Data 1.1.3
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
1 Plan and Manage the Enterprise 1.1 Manage Content and Data 1.1.3
1 Plan and Manage the Enterprise 1.1 Manage Content and Data 1.1.3
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.1 Process Financial Transactions 3.1.7
3 Shared Services 3.3 Deliver Information 3.3.2
1 Plan and Manage the Enterprise 1.1 Technology Services
Manage Content and Data 1.1.3
1 Plan and Manage the Enterprise 1.1 Manage Content and Data 1.1.3
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.3 Deliver Information 3.3.2
1 Plan and Manage the Enterprise 1.1 Technology Services
Source & Supply Goods & 1.1.3
3 Shared Services 3.3 Services
Deliver Information 3.3.2
3 Shared Services 3.5 Technology Services
Manage Content and Data 3.5.4
3 Shared Services 3.3 Deliver Information 3.3.2
3 Shared Services 3.5 Technology Services
Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
1 Plan and Manage the Enterprise 1.1 Source & Supply Goods & 1.1.3
1 Plan and Manage the Enterprise 1.1 Services
Source & Supply Goods & 1.1.3
3 Shared Services 3.5 Services
Manage Content and Data 3.5.4
2 Value Chain 2.9 Source & Supply Goods & 2.9.2
3 Shared Services 3.5 Services
Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
2 Value Chain 2.5 Market and Sell Products 2.5.3
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.3 Deliver Information 3.3.2
Technology Services

PERSONAL AND CONFIDENTIAL


3 Shared Services 3.3 Deliver Information 3.3.2
3 Shared Services 3.5 Technology Services
Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 4 Manage Content and Data 3.5.4
2 Value Chain 2.9 Source & Supply Goods & 2.9.2
3 Shared Services 3.3 Services
Deliver Information 3.3.2
3 Shared Services 3.5 Technology Services
Manage Content and Data 3.5.4
3 Shared Services 3.5 Manage Content and Data 3.5.4
3 Shared Services 3.3 Deliver Information 3.3.2
2 Value Chain 2.1 Technology Services
Perform Sales and Operations 2.1.2
2 Value Chain 2.1 Planning
Perform Sales and Operations 2.1.2
2 Value Chain 2.1 Planning
Perform Sales and Operations 2.1.2
2 Value Chain 2.1 Planning
Perform Sales and Operations 2.1.2
2 Value Chain 2.1 Planning
Perform Sales and Operations 2.1.2
2 Value Chain 2.5 Planning
Market and Sell Products 2.5.3
2 Value Chain 2.5 Market and Sell Products 2.5.3
2 Value Chain 2.1 Perform Sales and Operations 2.1.2
2 Value Chain 2.1 Planning
Perform Sales and Operations 2.1.4
2 Value Chain 2.5 Planning
Market and Sell Products 2.5.3
2 Value Chain 2.5 Market and Sell Products 2.5.3
2 Value Chain 2.5 Market and Sell Products 2.5.3
2 Value Chain 2.5 Market and Sell Products 2.5.3
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
2 Value Chain 2.5 Market and Sell Products 2.5.5
1 Plan and Manage the Enterprise 1.1 Develop Strategic Plans 1.1.3
1 Plan and Manage the Enterprise 1.1 Develop Strategic Plans 1.1.3
2 Value Chain 2.1 Perform Sales and Operations 2.1.4
2 Value Chain 2.5 Planning
Market and Sell Products 2.5.5

PERSONAL AND CONFIDENTIAL


Capability L4
Improve Process 1.1.3.2
Plan Supply and Capacity 2.1.2.4
Develop Integrated Production Plan & Schedule 2.7.4.4
Process and Service Sales Orders 2.5.5.1
Manage Supplier Relationships 1.1.3.3
Manage Supplier Relationships 1.1.3.3
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.1
Manage Supplier Relationships 1.1.3.3
Manage IT Infrastructure 3.3.2.1
Manage Sales Channels 1.1.3.2
Improve Process 1.1.3.3
Manage Sales Channels 1.1.3.2
Perform Product Costing and Inventory Accounting 3.1.7.6
Perform Product Costing and Inventory Accounting 3.1.7.6
Manage Supplier Relationships 1.1.3.5
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Manage Supplier Relationships 1.1.3.5
Manage Supplier Relationships 1.1.3.5
Maintain Master Data 3.5.4.7
Perform Product Costing and Inventory Accounting 3.1.7.6
Manage IT Infrastructure 3.3.2.1
Manage Supplier Relationships 1.1.3.5
Manage Supplier Relationships 1.1.3.5
Maintain Master Data 3.5.4.7
Manage IT Infrastructure 3.3.2.1
Improve Process 1.1.3.3
Manage IT Infrastructure 3.3.2.1
Maintain Master Data 3.5.4.3
Manage IT Infrastructure 3.3.2.1
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Improve Process 1.1.3.3
Improve Process 1.1.3.3
Maintain Master Data 3.5.4.7
Execute Transactional Sourcing 2.9.2.3
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.3
Maintain Master Data 3.5.4.1
Maintain Master Data 3.5.4.7
Manage Pricing and Establish Customer Contracts 2.5.3.1
Maintain Master Data 3.5.4.1
Maintain Master Data 3.5.4.1
Maintain Master Data 3.5.4.1
Manage IT Infrastructure 3.3.2.1

PERSONAL AND CONFIDENTIAL


Manage IT Infrastructure 3.3.2.1
Maintain Master Data 3.5.4.3
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Execute Transactional Sourcing 2.9.2.3
Manage IT Infrastructure 3.3.2.1
Maintain Master Data 3.5.4.7
Maintain Master Data 3.5.4.7
Manage IT Infrastructure 3.3.2.1
Plan Supply and Capacity 2.1.2.4
Plan Supply and Capacity 2.1.2.4
Plan Supply and Capacity 2.1.2.4
Plan Supply and Capacity 2.1.2.4
Plan Supply and Capacity 2.1.2.4
Manage Pricing and Establish Customer Contracts 2.5.3.1
Manage Pricing and Establish Customer Contracts 2.5.3.1
Plan Supply and Capacity 2.1.2.4
Develop Integrated Production Plan & Schedule 2.7.4.4
Manage Pricing and Establish Customer Contracts 2.5.3.1
Manage Pricing and Establish Customer Contracts 2.5.3.1
Manage Pricing and Establish Customer Contracts 2.5.3.1
Manage Pricing and Establish Customer Contracts 2.5.3.1
Process and Service Sales Orders 2.5.5.1
Process and Service Sales Orders 2.5.5.1
Process and Service Sales Orders 2.5.5.1
Process and Service Sales Orders 2.5.5.1
Process and Service Sales Orders 2.5.5.1
Process and Service Sales Orders 2.5.5.4
Process and Service Sales Orders 2.5.5.4
Process and Service Sales Orders 2.5.5.4
Process and Service Sales Orders 2.5.5.4
Process and Service Sales Orders 2.5.5.1
Conduct Strategic Planning Process 1.1.3.3
Conduct Strategic Planning Process 1.1.3.3
Develop Integrated Production Plan & Schedule 2.7.4.4
Process and Service Sales Orders 2.5.5.4

PERSONAL AND CONFIDENTIAL


Process L5
Process Purchase Requisitions 1.1.3.2.2
Apply Constraints 2.1.2.4.4
Prepare Detailed Schedule 2.1.4.4.3
Maintain Customer Information 2.5.5.1.2
Develop Sourcing Strategy 1.1.3.5.1
Develop Sourcing Strategy 1.1.3.5.1
Manage Logistics Master Data 3.5.4.7.2
Manage Purchasing Master Data 3.5.4.1.5
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.5.1
Manage Networks and Systems 3.3.2.1.2
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.2.6
Process Purchase Orders 1.1.3.5.1
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.2.6
Manage Inventory Transfers 3.1.7.6.4
Manage Inventory Transfers 3.1.7.6.1
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.5.5
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.5.5
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.5.5
Manage Logistics Master Data 3.5.4.7.2
Manage Inventory Transfers 3.1.7.6.1
Manage Networks and Systems 3.3.2.1.2
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.5.5
Address Vendor Inquiries; Handle Disputes and Exceptions 1.1.3.5.5
Manage Logistics Master Data 3.5.4.7.2
Manage Networks and Systems 3.3.2.1.2
Process Purchase Orders 1.1.3.5.1
Manage Networks and Systems 3.3.2.1.2
Manage Maintenance Master Data 3.5.4.3.1
Manage Networks and Systems 3.3.2.1.2
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Process Purchase Orders 1.1.3.5.1
Process Purchase Orders 1.1.3.5.1
Manage Logistics Master Data 3.5.4.7.2
Process Purchase Orders 2.9.2.3.1
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Manage Maintenance Master Data 3.5.4.3.1
Manage Purchasing Master Data 3.5.4.1.5
Manage Logistics Master Data 3.5.4.7.2
Perform Price Administration 2.5.3.1.3
Manage Purchasing Master Data 3.5.4.1.5
Manage Purchasing Master Data 3.5.4.1.5
Manage Purchasing Master Data 3.5.4.1.5
Manage Networks and Systems 3.3.2.1.2

PERSONAL AND CONFIDENTIAL


Manage Networks and Systems 3.3.2.1.2
Manage Maintenance Master Data 3.5.4.3.1
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Process Purchase Orders 2.9.2.3.1
Manage Networks and Systems 3.3.2.1.2
Manage Logistics Master Data 3.5.4.7.2
Manage Logistics Master Data 3.5.4.7.2
Manage Networks and Systems 3.3.2.1.2
Apply Constraints 2.1.2.4.4
Apply Constraints 2.1.2.4.4
Apply Constraints 2.1.2.4.4
Apply Constraints 2.1.2.4.4
Apply Constraints 2.1.2.4.4
Perform Price Administration 2.5.3.1.3
Perform Price Administration 2.5.3.1.1
Apply Constraints 2.1.2.4.4
Prepare Detailed Schedule 2.1.4.4.3
Perform Price Administration 2.5.3.1.1
Perform Price Administration 2.5.3.1.1
Perform Price Administration 2.5.3.1.2
Perform Price Administration 2.5.3.1.3
Maintain Customer Information 2.5.5.1.2
Maintain Customer Information 2.5.5.1.2
Maintain Customer Information 2.5.5.1.2
Maintain Customer Information 2.5.5.1.2
Maintain Customer Information 2.5.5.1.2
Create and Monitor Sales Orders 2.5.5.4.1
Create and Monitor Sales Orders 2.5.5.4.1
Create and Monitor Sales Orders 2.5.5.4.1
Create and Monitor Sales Orders 2.5.5.4.2
Maintain Customer Information 2.5.5.1.2
Formulate and Evaluate Scenarios/ Strategic Options 1.1.3.5.1
Formulate and Evaluate Scenarios/ Strategic Options 1.1.3.5.1
Prepare Detailed Schedule 2.1.4.4.3
Create and Monitor Sales Orders 2.5.5.4.2

PERSONAL AND CONFIDENTIAL


Sub-Process Module
Identify Flexibility/ Scalability of Current Business Structure MM
Identify Manufacturing Plant Constraints SD
Schedule, Route & Sequence Production Orders SD
Maintain Customer Master SD
Capture Required Data MM
Capture Required Data MM
Maintain Transportation System Master Data SD
Manage Material Master Data SD
Capture Required Data SD
Manage System Outputs SD
Perform Organizational Impact Analysis MM
Identify Flexibility/ Scalability of Current Business Structure MM
Perform Organizational Impact Analysis MM
Post a Goods Receipt in the Receiving Plant SD
Issue Goods to a Production Order & Post Goods Issue Document SD
Identify Flexibility/ Scalability of Current Business Structure MM
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Identify Flexibility/ Scalability of Current Business Structure MM
Identify Flexibility/ Scalability of Current Business Structure MM
Maintain Transportation System Master Data SD
Issue Goods to a Production Order & Post Goods Issue Document SD
Manage System Outputs SD
Identify Flexibility/ Scalability of Current Business Structure MM
Identify Flexibility/ Scalability of Current Business Structure MM
Maintain Transportation System Master Data SD
Manage System Outputs SD
Identify Flexibility/ Scalability of Current Business Structure MM
Manage System Outputs SD
Maintain Maintenance Organization Master Data SD
Manage System Outputs SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Identify Flexibility/ Scalability of Current Business Structure MM
Identify Flexibility/ Scalability of Current Business Structure MM
Maintain Transportation System Master Data SD
Create/ Change Delivery SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Maintain Maintenance Organization Master Data SD
Manage Material Master Data SD
Maintain Transportation System Master Data SD
Manage and Update Prices SD
Manage Material Master Data SD
Manage Material Master Data SD
Manage Material Master Data SD
Manage System Outputs SD

PERSONAL AND CONFIDENTIAL


Manage System Outputs SD
Maintain Maintenance Organization Master Data SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Create/ Change Purchase Order SD
Manage System Outputs SD
Maintain Transportation System Master Data SD
Maintain Transportation System Master Data SD
Manage System Outputs SD
Identify Manufacturing Plant Constraints SD
Identify Manufacturing Plant Constraints SD
Identify Manufacturing Plant Constraints SD
Identify Manufacturing Plant Constraints SD
Identify Manufacturing Plant Constraints SD
Manage and Update Prices SD
Apply Price to Orders SD
Identify Manufacturing Plant Constraints SD
Schedule, Route & Sequence Production Orders SD
Apply Price to Orders SD
Apply Price to Orders SD
Conduct Pricing Exceptions Approval Process SD
Manage and Update Prices SD
Maintain Customer Master SD
Maintain Customer Master SD
Maintain Customer Master SD
Maintain Customer Master SD
Maintain Customer Master SD
Create Sales Order SD
Create Sales Order SD
Create Sales Order SD
Confirm Product Availability SD
Maintain Customer Master SD
Determine Key Business Drivers MM
Determine Key Business Drivers MM
Schedule, Route & Sequence Production Orders SD
Confirm Product Availability SD

PERSONAL AND CONFIDENTIAL


SAP Standard/ Customization Issue Catagorization
SAP Standard Master Data
Customization Master Data
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Configuration
SAP Standard Configuration
SAP Standard Configuration
SAP Standard Process
Customization Break/Fix
Customization Master data
Customization Master data
Customization Master data
Customization Master data
Customization Process
SAP Standard Master Data
SAP Standard Process
Customization Process
SAP Standard Configuration
Customization Master Data
Customization Master Data
Customization Process
SAP Standard Master Data
Customization Master data
Customization Master Data
Customization Master Data
SAP Standard Configuration
Customization Master Data
SAP Standard Master Data
SAP Standard Master Data
Customization Configuration
SAP Standard Master Data
SAP Standard Configuration
SAP Standard Configuration
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Configuration
SAP Standard Master Data
SAP Standard Configuration
SAP Standard Configuration
Customization Master Data
SAP Standard Configuration
Customization Process
SAP Standard Master Data
SAP Standard Process
SAP Standard Process
SAP Standard Process
SAP Standard Master Data

PERSONAL AND CONFIDENTIAL


SAP Standard Master Data
Customization Configuration
Customization Process
Customization Process
Customization Process
Customization Process
SAP Standard Configuration
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Configuration
SAP Standard Configuration
Customization Master Data
Customization Master Data
Customization Master Data
Customization Master Data
Customization Master Data
Customization Master Data
SAP Standard Master Data
SAP Standard Process
Customization Master Data
SAP Standard Master Data
SAP Standard Process
SAP Standard Process
SAP Standard Configuration
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Configuration
SAP Standard Configuration
SAP Standard Configuration
SAP Standard Master Data
SAP Standard Master Data
SAP Standard Process
MM SAP Standard
SAP Standard Master Data
SAP Standard Master Data

PERSONAL AND CONFIDENTIAL


Break Description Key Bug Indicator/Cause
PO 5100004680 have been re-entered 4 times (except CMIR was not copying in Order
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printfollowing
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number the : 23953719 entries from table TNAD5 table entries deletion
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According
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A775
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customer data steel
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scheduled line is mentioned as CN and it has to be CP in Scheduline needs to be changedreceipt
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Maintainance of output condition record in VV22 for material xxxxxxxxxx
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code-/DOW/ISC_MFE0004
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user for
comment.
the Batch determination
in actual it was picking from Shipping Point.
Shipping point Not possible to determine shipping data for
Shipping point material xxxxxxxxxx
Not possible to determine shipping data for
Ship from address on ZDN1 & ZDN2 outputs is incorrect Change inxxxxxxxxxx material Shipping point address
for plant split:
Delivery A192Please (Shipping points
analyze why B467 & B468).
creating 2 delivery for differnce in time for both Line items
one order.
user wants to turn on batch determiantion Delivery, auto batch determiantion not
User want auto delivery and shipment happening
Auto batch setup for the Batch determination
Pls maintain /DOW/ISC_TSHPT table for pla B027 Table entry maintanence
shipping point C023
Sales Org to Plant Extension Entry missing in TVKWZ
Delivery was not created from Sto Sales dettails missing in STO
User tried to create diversion from differenct sales org Diversion form differecnt sales org not possible
Delete the delivery user can not able to delete the order
User need job aid on delivery creation User need job aid on delivery creation
Shipment not created for the delivery Route missing from the delivery
System doesn't auto generate COA output Check the Condition record for the Output

PERSONAL AND CONFIDENTIAL


Loading date and goods issue on same day Pick/pack time sould be one day
Entry Missing in the Equipment determincation table Entry missing in the /dow/isc_fax_eml
Delivery was not created from Sto Sales dettails missing in STO
Delivery was not created from Order Run ATP Check
Delivery was not created from Order Shipping condition missing in variant
Delivery was not created from Sto Sales dettails missing in STO
Issue Type: Delivery Output not triggered shipment activity profile not maintained
user not able to create shipment route was not relevant for transportation
user wanted to remove some output types for certain zqc1 output types was to be removed for all the
shipping
User wants points
to maintain the shipping points for new shipping
Shipping points
points of
hasa been
plant setup
combinations
User want shipping tab to be appear Shipping points has been setup
Fax (Output) not getting triggred to correct number The Fax number is fetched from the Customized
update the table /DOW/ISC_TVGC3PF with plant PA421 table. Hencetable
Customized needentry
to maintain it there with the
to be maintiained
proper combination of key fields
update the table /DOW/ISC_TVGC3PF with plant PA421 Customized table entry to be maintiained
update the table /DOW/ISC_TVGC3PF with plant PA421 Customized table entry to be maintiained
update the table /DOW/ISC_TVGC3PF with plant PA421 Customized table entry to be maintiained
update the table /DOW/ISC_TVGC3PF with plant PA421 Customized table entry to be maintiained
CISS is not able to create the ZF2 for DN 801607951, we Pricing date in Order
are
Pricegetting
(ZA00)asiserror log in
missing : Pricing error in document
sales order-101360971 Check in the Order for the Manula condition , if
0100868156.
update the table /DOW/ISC_TVGC3PF with plant PA421 exists it will have
Customized table priority
entry toover the other pricing
be maintiained
condition
Table T100
Different for VF message
delivery 055order
date in sales doesn'tandgive more Please Change in route in delivery
delivery.
information,
let us know please
the check what's wrong.
reason.
Price (ZA00) is missing in sales order-101360971 Check in the Order for the Manula condition , if
Price (ZA00) is missing in sales order-101360971 exists
Check itinwill
thehave
Orderpriority
for theover the other
Manula pricing
condition , if
condition
exists it will have priority over the other pricing
LSC team is facing pricing error.Error received is ZPRI There was issue with the customer master ,
price condition
CISS is not able to create the ZF2 for DN 801607951, we hence
is missing.Kindly assist us in setting ZPRI price and Pricingpricing
date inerror
Orderwas coming. Advised user to
resolve
are intercompany
getting invoice
as error log : Pricing pricing error. delete the document and recreate again.
order number:4000488853 was error in system
held in document due to no Shipping conditions not maintained in Customer
0100868156.
shipping point
order number:4000488853 was held in system due to no Master Shipping conditions not maintained in Customer
shipping
Table
Full name point
T100forformaterial
VF message is not055 doesn't
printing in give more
delivery output. Master
Description not maintained correctly
information, please check what's wrong.
Status "Blocked From All Activity" of material Status of Material Master
00010001116
For Material Code does1044185
not a. under 4280, the unit CHECK the Base unit and WM unit in material
Sto order haveinabove
measurement DN iserror
L (DN .It is bulk 801874873),
number order,need your but
Text appears
help to solve wrong in orderyou
it soon.Thank .Text. name Z_COS_3114 for master
in updated the Text for Z_COS_3114 for Sales Org:
related
Sales Org:TO(number
3114 16246) the measurement is EA with 3114 through SO10.
Old
the same quantity as L, seems something wrong with the Previous order(Fully invoiced and cleared) were
incomplete order were required to be removed from
the
unit
Whileincompletion
measurement
creating Sales log
set up, please
Order help resolve
using Online Tool no order showing
Table Entry as incomplete because
Missing for the SalesaArea
newthrough
field was
getes created for specific sales area marked
which theas functionality
mandatory inisincompletion
enabled
We are tring to do a ZKA return for a new "co-pack" As per the setting , return is not checked in item
procedures.
product conserve 356140 however
order number:4000488853 was held it in
is not along
system metotono category,
due hence system
Shipping conditions not ismaintained
looking forinavailability
Customer
do so
shippingwith availability
point check. Could you please advise check.
Master
Salesthis
why order does't get
is stopping ustransferred rom return
as it is our first ECC to for
GTSthis Sales order does't get transferred rom ECC to
product.
BW CAMP Failures Rpt displaying COPQ key values, only prCAMPS GTS tool updation failed
Please can you investigate what causes delivery note with Entry in table /DOW/ISC_MFFUNC (Transaction
Dow batch
Delivery numbers has
803545615 picked,
been todeleted
print with vendor
in ECC but batch
still -/DOW/ISC_MFT0038
DN needs to be deleted - Maintain MF
numbers instead of the Dow batch
exists in GTS. therefore we would need delivery numbers. We are Functionality) for shipping point GF88 using FF
seeing
803545615 this for gmidbe
to also 300920
deleted orders
fromin GTSF369. ID.

PERSONAL AND CONFIDENTIAL


Transaction Industry best Practices Priority
VD52, KNMT Please check KNMT Table before processing for Order. Medium
VL02N Sold to Party was missing. High
CO09 The transaction used for refreshing the records in MD04 is - Medium
LT10, MB1B /DOW/ISC_REQSD.
Please follow process for TO creation Medium
TNAD5 The given entries deleted 3
TNAD5 The given entries deleted 3
VL02N/Output-ZREM the field has been included 4
XD03 the settings are changed 3
VL02N Information to be maintained properly Low
VL02N Partners address has to be maintained High
SE38 shipment activity profiles have been changed High
VA02 user need to check the time maintained for line item 10 & High
SE38 11. at the
all the time ofactivity
shipment creation of delivery
profiles were updated with the Medium
/dow/isc_MBIB_631 COA outputs
If the correct purchasing data exists for the plant, then Medium
MMBE, MB1B shipment
Check for thecostsstock
will get transferred
in the inventoryautomatically Medium
MIGO There should be sufficient sock in the unrestricted stock to Medium
VL02n reverse
Check the it Block reason in the Delivery Medium
SE38. Setting as per Business requirement Medium
COR9 Please check Scheduled Statergy before change scheduline High
MD04
COR9 category
ATP check fails due to over commitment of Goods deliver High
MM02
MD04 for same day the stockand is not available.
ME22N, VL02N Reversed documents corrected with right data. Medium
MM02
MB1B, VA02 MB1B done to move stock on order, with moment 413E Medium
ME22N, VL02N On retun process user needs to check stock. Medium
MMBE, VCH3 Maintain batch search statergy with combination of Medium
LT10, LT26 material
Reversedand customer
goods and corrected the posting Medium
SE38 Setting as per Business requirement Medium
/DOW/ISC_MFT0013 This is not SAP standard hence cannot specify the Industry Medium
ME21N Best practicemaster will need to be updated with the
the material Medium
VV22 correct
Correct loading
Conditiongroup under
record the Sales:
should General/Plant
be maintianed a per view. Medium
/DOW/ISC_MFE0004 requirement
This is not SAP standard hence cannot specify the Industry Medium
VV22 Best practice
Correct Condition record should be maintianed a per Medium
SPRO requirement
Shipping point adress should be updated, as it affects the Medium
SE38. adress
Setting appearing on therequirement
as per Business subsequent docuemnts Medium
ME21N the material master will need to be updated with the Medium
ME21N correct loading
the material groupwill
master under
needtheto Sales: General/Plant
be updated with the view. Medium
SPRO correct loading group under the Sales:
Shhipping point address should be kept updated General/Plant view. Medium
VL02N Check the delivery split criteria Medium
SE38 Setting as per Business requirement Medium
SE38. Setting as per Business requirement Medium
/DOW/ISC_TSHPT This is not SAP
SPRO standard hence
cannot specify the
ME22n Shipping
Industry Best practice
VA02 determination
Provide Job aid to
missing
user
VL02n Remove batch and
VL02n delete
Job aid provided
VL02n Provide workaround
VV22 to user record
Condition
maintianed

PERSONAL AND CONFIDENTIAL


OVXD pick/pack time
/dow/isc_mft0013 changed
entry mantained
ME22n Shipping
VA02 determination
Materia not confirm
missing
in delivery
VA02 Add shipping
ME22n condition
Shipping in the
varint
determination
SPRO Activity profile should be maintained with all required Medium
output types missing
VL02N Select an appropriate route which is relevant for Medium
VP01SHP transportation
Maintain output types for condition recoreds Medium
SPRO Mainatin the shipping point for new shipping medium
SPRO condition,loading
Mainatin the shipping grouppoint for new shipping medium
/DOW/ISC_MFT0013 condition,loading
This is not SAP standardgroup hence cannot specify the Industry Medium
se16n - tvkwz Best practice
This is not SAP standard hence cannot specify the Industry Medium
se16n - tvkwz Best practice
This is not SAP standard hence cannot specify the Industry Medium
se16n - tvkwz Best practice
This is not SAP standard hence cannot specify the Industry Medium
se16n - tvkwz Best practice
This is not SAP standard hence cannot specify the Industry Medium
se16n - tvkwz Best practice
This is not SAP standard hence cannot specify the Industry Medium
va02 Best practice
Pricing Date should be updated in Order for each item Medium
VA02 correctly
Check for the pricing conditon in the Order Medium
sm30 This is not SAP standard hence cannot specify the Industry Medium
VL02N Best
Checkpractice
if any changes in the Route in the delivery., this will Medium
VA02 redetermine
Check for thethe datesconditon in the Order
pricing Medium
VA02 Check for the pricing conditon in the Order Medium
Va02 The Master data should be corrceted Medium
va02 Pricing Date should be updated in Order for each item Medium
XD03 correctly
The condition should b maintained in the Customer Master Medium
XD03 The condition should b maintained in the Customer Master Medium
MM02 Masterial Master Update Medium
Mm02 If the Material is not to be used, it can be blocked form all Medium
MM02 activity
Master data should be correctly setup Medium
SO10 The texts should be updated in the So10 Medium
VA02 As the order were fully invoiced and cleared. Best practice Medium
Online Transaction is
In to implement
Case of missing OSS notemessage
entry so that these
shouldorder can be with
be populated Medium
cleared
relevant directly.
information
VL03n Check the Item Category settings Medium
XD03 The condition should b maintained in the Customer Master Medium
/n/SAPSLL/MENU_LEGALR3 Sales order transferred to GTS system, Feeder system setup Medium
QN22N was
This not
issuecorrectly
is causeddone.
by a setting in query that suppresses all Medium
/DOW/ISC_MFFUNC rows where the displayed
Shipping point adress should keybe
figures are zero
updated, as itor null. the
affects This Medium
is oftenappearing
adress done when on users
the only want todocuemnts
subsequent see results that have
VL02N DN Deleted
actual values in the key figures. The setting can be turned Medium
on or off under the menu item Analysis and then Set Query
properties to access the below screen. The value to see
results that include all zeroes in the KF’s should be set to
none. The default value is as it shows below though. If a
key figure was brought in such as Count of ALL Failures this
would in effect do the same think with the default setting
as there would an integer in ever row of this key figure so
you would see all COPQ KFs that were zero also (as in the
2nd screen print below).

PERSONAL AND CONFIDENTIAL


Fix Description One time / Recurring Issue
Please check KNMT Table before processing for One time
Order.
Sold to party was missing in the delivery note. One Time
Added manuallyused
The transaction and working fine. the records in
for refreshing Recurring
MD04 is - /DOW/ISC_REQSD.
Moments corrected with MB1B One time
The given entries deleted recurring
The given entries deleted recurring
the required field has been included on ZREM one time
output
For the type
given customer 1529457 the “partial one time
delivery
Code changesper item” werefield madein the sales area
in picking datatois
request One time
maintained
print the output as B [ create only one delivery]. Which
requested
needs to beuser tothough
changed. maintainthethetime UAispartner
maintained or Repetitive
not
address so that the ZDN5 output will trigger
we have made changes in the shipment actitivy Repetitive
successfully
profile variants were made for line item 10 &
Time adjustments One time
11
all the shipment activity profiles were updated One time
with
New the
entry COA needsoutputsto be added with the required One time
purchasing data
There was no stock in inventory, hence not One time
allowing
Check thetostock PGI..Advised user to post
in plant through MMBE stock and try
if stock is Recurring
doing
in PGI.
Unrestricted then inform user to transfer the
Select Z2 delivery split block in shipment block One time
stock
reason against inthe
fielddetermination sales order
delivery header stock through 412
in shipment tab. 'E'
Auto batch
movement type using MB1B. deactivated
Once thefor stocktheis One time
given
posted
Changesshipping
against point
the sales
Sch Statergy by
in the
orderSME.
material user will be
master andable to
rerun One time
do the
ATP for GR
same reversal
order.
Rerun ATP check and issue has been fixed. Recurring
Reversed documents and corrected with right One time
data.
MB1B done to move stock on order, with moment One time
413E
Retun process done with manual workaround One time
Maintain batch search statergy with combination One time
of material
Reversed and customer
goods and corrected the posting One time
Turn On batch job One time
maintained table One time
the material master will need to be updated with One time
the correct
Output loadingrecord
condition grouphas underbeen the Sales:
updated One time
General/Plant
through VV22 view. We are getting the error
Freeze creation
during protection of text hasfor
the PO been
STOmaintained
– ZUB “Notin One time
table
Output /DOW/ISC_MFRMTXT
possible to determine
condition record hasthrough
shipping beenpoint transaction
for item
updated One time
code-/DOW/ISC_MFE0004
00001”
through VV22
Master
Diagnosis Data One time
The system was not able toturned
Auto batch determination determineon fora shipping
the given One time
point for point
shipping the combination
by the SME. shipping condition 01,
the
loading group 0002, plant A009 in the case ofwith
material master will need to be updated item One time
the
the correct
materialloading
00001. mastergroup under
will need to the Sales: with
be updated One time
General/Plant
the correct view.group
loading We are getting
under thethe error
Sales:
Shipping
during point
creation address
of the was
PO forupdated
STO – ZUBas requested
“Not One time
General/Plant
and thento wasview. We are getting the error
possible
As there
during isitdifferent
creation
correctly
determine
of the PO
appearing
shipping
arrival time
for STO point
for infor
both
– ZUB
the Outputs
item
the
“Not line One time
00001”
items ,
possible delivery
to determine is getting splitted.
shipping point for item
Turn On
Diagnosis batch job One time
00001”
The
Auto system was not able toturned
batch determination
Diagnosis determineon fora shipping
the given One time
point for point
shipping
The system thewas combination
bynot theable
SME. toshipping
determine condition 01,
a shipping
Medium
loading group 0002, plant A009 in the case of item Entry maintained
point for the combination shipping condition 01,
Medium
00001.
loading group 0002, plant A009 in the case of item Sales org to plant has been
Medium
00001. extended
Shipping point determination done
Medium Diversion only happen from same
Medium sales orgdeleted
Delivery
Medium Delivery created
Medium Shipment cretaed
Medium Output was not generating
automatically as condition record
was not maintained. Maintained
condition record-VV21
PERSONAL AND CONFIDENTIAL
Medium now differecnce between load time
Medium and
Entrygoods issuemaintained
has been time is oneinday
Medium the /dow/isc_mft0013
Shipping point determination done
Medium Run ATP check again
Medium Add shipping condition in the
Medium varint
Shipping point determination done
outputs to be triggered at various stages are one time
maintained in activity profile
Route was not relevant for transportation One time
planning,asked user to select
Output type was deletd for shipping points other relevant route One time
Shipping Point Determination done.Migrated to One Time
PRD.
Shipping Point Determination done.Migrated to One Time
PRD.
fax number to be checked in customer master and Recurring
table
Table /dow/isc_FAX_EML
entry maintianed and updated accordingly One time
as desired
Table entry maintianed One time
Table entry maintianed One time
Table entry maintianed One time
Table entry maintianed One time
Resolution: One time
since
Therethe waspricing
no error date/time is not updated
in sales order. Manual by the One time
system
condition for the line wasitem 10, theinissue occured.
Table to
need entryZA20 maintianed maintined order which One time
disabledchange the ZA00 thecondition
date/time in these cases so
type.
thatthere
As the system
is different re-determines
route in deliverythe pricing in the One time
, delivery
order.
date
Therechanged
was no error in delivery.
in sales Delivery date corrected One time
order. Manual
manually
condition in
ZA20delivery.
was maintined in order which
There was no error in sales order. Manual One time
disabled
you need to
condition the
ZA20 ZA00
make was condition
some changes
maintined type.
in in order
order which
There
pleasewas follow issue thewith the customer
following steps master , hence One time
disabled
pricing the ZA00
error was condition
coming. type. user to delete
Advised
Resolution:
1)go to va02 enter the order number One time
the
sincedocument
thelinepricing and 10recreate
date/time again.
2)Go
Shipping to item
conditions are not ismaintain
not updated in theby the One time
system
item
customer formaster.due
the line
level->sales A item 10,
thisthe
tab->change
to not issue
reasonPricingoccured.
date field.
shipping
Shipping
need conditions
to change the are
date/time maintain the point
in theseincases so One time
not determine
customer master.duein STO to this reason shipping point
that the system
Material name isre-determines
fetched from the basicpricing in the
data text from One time
not
order.determine inRequested
material STO
For such master.
cases check in Material material
Mastermaster team- Recurring
(MM03)
to
>Forupdate
MRP 1 tab the - >basic
feild data text in material
Plant-sp.matl status as
- >per
value
material- 1044185 WM unit is maintained in One time
requirement.
=Z1
you NMI
Material intoDevelopment
needMaster make some
data/ changes inmanagement
Warehouse order 1 One time
updated
please the Text
follow the for Z_COS_3114
following steps for Sales Org:
tab/
3114 general
through data
SO10. tab.
Development
1)go to va02 enter the order number Recurring
2)Go
Base to
Unit
Master Data lineis item
"L". 10 Recurring
item Unit
WM level->sales
is "EA". A tab->change Pricing date field.
As per the setting , return is not checked in item One time
category,
Please remove
Shipping henceWM
conditions system
are is
unit"EA"looking
not for availability
and re-create
maintain in thethe TO- One time
check.
Transfer
customer Order. It will not come again.
Sales order transferred to GTS system, Feederpoint One Time
master.due to this reason shipping
not determine
system setup in STO
was not
This issue is caused bycorrectly
a setting done.
in query that one time
suppresses all rows where the
Shipping point adress should be updated, as it displayed key one time
figures
affects are adress
the zero orappearing
null. This on is often done when
the subsequent
DN Deleted
users only want to see results that have actual One Time
docuemnts
values in the key figures. The setting can be
turned on or off under the menu item Analysis
and then Set Query properties to access the below
screen. The value to see results that include all
zeroes in the KF’s should be set to none. The
default value is as it shows below though. If a key
figure was brought in such as Count of ALL Failures
this would in effect do the same think with the
default setting as there would an integer in ever
row of this key figure so you would see all COPQ
KFs that were zero also (as in the 2nd screen print
below).

PERSONAL AND CONFIDENTIAL


Potential Benefits Contributor/SME name
Oder created successfully DOW Support Team
Delivery created successfully DOW Support Team
MD04 requirement has been cleared DOW Support Team
Delivery created successfully DOW Support Team
Outputs triggered sucessfully Dow Support Team
Outputs triggered sucessfully Dow Support Team
Outputs triggered sucessfully Dow Support Team
Outputs triggered sucessfully Dow Support Team
users must follow proper instructions to maintain Dow Support Team
the data
users must follow proper instructions to maintain Dow Support Team
the datachanges were made in before hand so
Variant Dow Support Team
that other
Reduces usersby
efforts arefollowing
not affected
bext practices Dow Support Team
Reduces efforts by following bext practices Dow Support Team
Correct Dowsupport Team
chekcing the inventory before doing the GI, if Dowsupport Team
reserved
User ableagainst other
to reverse theorders of a later date,
delivery Dowsupport Team
then we can release them an use it for the
Removing
current the block manually after the required
delivery Dowsupport Team
action
The Shipping point did not require the Batch job Dowsupport Team
to be assigned
Delivery has beenby the batchsuccessfully
created job Dow Support Team
Delivery has been created successfully Dow Support Team
Delivery has been created successfully Dow Support Team
Delivery has been created successfully Dow Support Team
Delivery has been created successfully Dow Support Team
Batch Determination done successfully Dow Support Team
Material Document created successfully Dow Support Team
The Shipping point require the Batch job to be Dowsupport Team
assigned
Customized by functionality
the batch jobfor maintaining the Fax Dowsupport Team
an emailspoint
Shipping for the outputs
appered in the IC PO Dowsupport Team
The condition record was created Dowsupport Team
Text file can be uploaded using this customized T- Dowsupport Team
code
The condition record was created Dowsupport Team
Udpating the Shipping point address, resulted in Dowsupport Team
the
The correct
Shipping address printedthe Batch job to be
point require Dowsupport Team
assigned by theappered
Shipping point batch job in the IC PO Dowsupport Team
Shipping point appered in the IC PO Dowsupport Team
Updating the Address solved the issue Dowsupport Team
Check the delivery split criteria Dowsupport Team
The Shipping point require the Batch job to be Dowsupport Team
assigned by the
The Shipping batch
point job the Batch job to be
require Dowsupport Team
assigned
One time by the batch job Used for Bulk Shipping
Recurring Entry in the TVKWZ
One time Delivery can be created
One time Diverison order created
One time Delivery Deleted
One time Delivery created
One time Sipment created
Recurring Output will be triggered

PERSONAL AND CONFIDENTIAL


One time now differecnce between load time
Recurring and
Entrygoods issuemaintained
has been time is oneinday
the
One time /dow/isc_mft0013
Delivery can be created
One time Delivery can be created
One time Delivery can be created
Recurring Delivery can be created
The output triggers succesfully Dowsupport Team
Shipment got created successfully Dowsupport Team
ZQC1 output type was removed for those Dowsupport Team
shipping
Shipping points
Point is essential for deliveries. Dowsupport Team
Shipping Point is essential for deliveries. Dowsupport Team
Customized functionality for maintaining the Fax Dowsupport Team
an emails forfunctionality
customized the outputs Dowsupport Team
customized functionality Dowsupport Team
customized functionality Dowsupport Team
customized functionality Dowsupport Team
customized functionality Dowsupport Team
Pricing error removed after the update in the Dowsupport Team
Pricing
ManualDatecondition is preffered over the default Dowsupport Team
customized functionality Dowsupport Team
The change in route redetermines the Dates Dowsupport Team
Manual condition is preffered over the default Dowsupport Team
Manual condition is preffered over the default Dowsupport Team
Deleting the Documetns an updating the Master Dowsupport Team
data forerror
Pricing Customer
removedPricing
afterprocedure and
the update in the Dowsupport Team
recreating
Pricing solved
Date the issue
Shipping point was determined correctly Dowsupport Team
Shipping point was determined correctly Dowsupport Team
Material Master correct in the Outputs Dowsupport Team
Removing the block manually after the required Dowsupport Team
action
Correct UOM will result in the TO using the Dowsupport Team
correct TO the text in the so10, resulted in the
Correcting Dowsupport Team
text appearing in the OA
Any other incomplete orders can also be fixed Delaware Team
with implementation of
Successful creation of SalesthisOrder
OSS note Delaware Team
Item Category setting affects the return Dowsupport Team
functionality
Shipping point was determined correctly Dowsupport Team
GTS Block released to GTS system Dow Support Team
CAMP Dow Support Team
Shipping point adress should be updated, as it Dow Support Team
affects the adress appearing on the subsequent
Dn Deleted Dow Support Team
docuemnts

PERSONAL AND CONFIDENTIAL


Additional Comments / Attachments (PPT, .Doc, PDF,
Ex: Ticket number
SR22195032 Word, XLS, .MSG files etc)
SR22222678
SR22223408
SR22224414
SR22189699
SR22190114
SR22204650
SR22213345
SR22176753 No
SR22185604
SR22188890
SR22192437
SR22194554
SR22189772
SR22204090
SR22204472
SR22206897
SR22206935
SR22173790
SR22183867
SR22192494
SR22193361
SR22201928
SR22206310
SR22229086
SR22186048
SR22193419
SR22198333
SR22199839
SR22200276
SR22204975
SR22208880
SR22212097
SR22223657
SR22224238
SR22226881
SR22232069
SR22235413
SR22237182
Dowsupport Team SR22110458
Dowsupport Team SR22110640
Dowsupport Team SR22111536
Dowsupport Team SR22111536
Dowsupport Team SR22115310
Dowsupport Team SR22116034
Dowsupport Team SR22119092
Dowsupport Team SR22120081

PERSONAL AND CONFIDENTIAL


Dowsupport Team SR22204411
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