Table of Contents

How to Use the PMP® Certification Handbook .........................................................................1

About PMI’s Certification Program ...........................................................................................2
Overview of the PMP Certification ............................................................................................3
Overview of the PMP Credential ................................................................................................3
Timeline of the PMP Certification Process ................................................................................4
PMP Role Delineation (Job Analysis) ........................................................................................5
PMP Eligibility Requirements ....................................................................................................6
How to Complete the Online Application .................................................................................7
PMP Application & Payments ....................................................................................................7
How to Record Your Experience & Education on the Application .............................................8
Application Processing ............................................................................................................10
PMP Certification Fees ...........................................................................................................11
How to Submit Payment ..........................................................................................................12
PMP Refund Policy .................................................................................................................13
PMI Audit Process ....................................................................................................................14
PMI Audit Process ....................................................................................................................14
PMP Examination Information .................................................................................................15
Exam Policies and Procedures ...............................................................................................15
PMP Examination Blueprint ....................................................................................................16
Examination Administration .....................................................................................................17
Alternative Testing Option .......................................................................................................17
Examination Language Aids ...................................................................................................18
Test Accommodations for the Examination .............................................................................18
Legal Restrictions on Taking the Examination ........................................................................19
Examination Eligibility .............................................................................................................20
How to Schedule Your Examination ........................................................................................21
Rescheduling/Cancellation Policy for CBT Exams ..................................................................22
Extenuating Circumstances ....................................................................................................23
PMI Examination Security & Confidentiality ............................................................................25
Examination Site Requirements & Instructions .......................................................................26
Examination Report.................................................................................................................30
Reexamination ........................................................................................................................31
Certification Complaints Process ...........................................................................................32
Credential Policies and Procedures........................................................................................32
Certification Appeals Procedure ..............................................................................................33
Use of Your PMP Certification ................................................................................................34
CCR Program Overview ...........................................................................................................35
Continuing Certification Requirements (CCR) Program .......................................................35
PMI Code of Ethics & Professional Conduct ..........................................................................36
PMI Certification Application/Renewal Agreement ................................................................36
How to Use the PMP® Certification Handbook
This handbook contains information on how you can apply for the globally recognized, highly valued
PMP certification. This handbook applies to both center-based and paper-based testing candidates.
PMI requires that all PMP certification applicants read this entire handbook. The purpose of this
handbook is to provide you with important information about the policies and procedures for obtaining
and maintaining the PMP certification.

The features in this handbook allow you to:

 Find information on each policy or procedure by clicking on a topic in the left navigation bar.
 Find tips and important information by reading NOTES throughout the handbook.
 Access the online application system and other information by clicking on links within this handbook.

PMI CONTACT INFORMATION

For general information about the Certification Program, contact the
Customer Care Service Center in your region. Find this information at
https://www.pmi.org/about/contact

PMI Customer Care email:

[email protected]
PMI Certification Complaints email:
[email protected]
Use the Online Certification system to apply:
https://certification.pmi.org

Use the Online Continuing Certification Requirements (CCR) system

for certification maintenance:
https://ccrs.pmi.org/

PMP® Certification Handbook last updated 1 April 2019

© 2000-2019 Project Management Institute, Inc. All rights reserved.

Revised: 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2019

“PMI”, the PMI logo, “Making project management indispensable for business results”, “PMBOK”, “CAPM”, “Certified Associate
in Project Management (CAPM)”, “PMP”, “Project Management Professional (PMP)”, “Project Management Professional”, the
PMP logo, “PgMP”, “Program Management Professional (PgMP)”, “PMI-RMP”, “PMI Risk Management Professional (PMI-
RMP)”, “PMI-SP”, “PMI Scheduling Professional (PMI-SP)”, “PMI-ACP”, “PMI Agile Certified Practitioner”, “PfMP” and “Portfolio
Management Professional (PfMP)” are marks of Project Management Institute, Inc.

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About PMI’s Certification Program
PMI offers a comprehensive certification program for practitioners with different levels of education and experience. The
certifications are developed and maintained through a vigorous process.
The certification program includes:
 Certified Associate in Project Management (CAPM)® certification
 PMI Agile Certified Practitioner (PMI-ACP)® certification
 PMI Risk Management Professional (PMI-RMP)® certification
 PMI Scheduling Professional (PMI-SP)® certification
 Portfolio Management Professional (PfMP) ® certification
 Program Management Professional (PgMP)® certification
 Project Management Professional (PMP)® certification
 PMI Professional in Business Analysis (PMI-PBA)® certification
PMI understands the importance of impartiality in carrying out its certification activities, manages conflict of interest
and ensures the objectivity of its certification activities.
The PMP® certification scheme is accredited by the American National Standards Institute (ANSI) against the International
Organization for Standardization (ISO) 17024. The 17024 standard includes vigorous requirements for examination
development and maintenance and for the quality management systems for continuing quality assurance.
In addition, the PMP certification is also registered against the ISO 9001:2008 standard for quality management systems. This
accreditation provides a third-party affirmation of quality in the development, management and governance of the PMP
certification. It also gives certification holders and organizations who employ them additional confidence in the PMP certification.
PMI’s certification and certifications are distinguished by their global development and application, which makes them
transferable across industries and geographic borders. The strength of PMI’s certifications is that they are portable and not tied
to any single method, standard, or organization.
PMI’s certification program is designed to ensure that all certification holders have demonstrated their competence through fair
and valid measures. Steps are taken to ensure only the most reliable testing measures are used in the assessment of
candidates. For example, interviews can be influenced by how difficult the interviewer tends to be, how well the candidate is
performing that day, and even how many questions the interviewer asks along the same line of questioning.
PMI certification and certifications are also developed by project management practitioners for practitioners. The certification
program is driven by the thousands of certification and certification holders who volunteer to spend time constructing and
refining the exam questions used by PMI. These volunteers represent the diversity of PMI’s market, coming from every region of
the world, industry, job level, and experience level.
The exam questions are monitored through industry-standard statistical procedures, also overseen by volunteers.
Finally, PMI’s entire certification program is supervised by the Certification Governance Council (CGC), a committee of PMI
certification holders who have a Board mandate to oversee PMI’s certifications.
A candidate is assessed by examining his or her competence using:
 Reviewing Education and Experience—A combination of education and/or experience in project management is
required for each certification.
 Testing Competence—The candidate is required to apply project management concepts and experience to potential
on-the-job situations through a series of scenario-based questions.
 Ongoing Development—Maintenance of a PMI certification requires the accumulation of ongoing professional
development and education or, in the case of the CAPM® certification, re-certification.

PMI Certification Department Mission

Initiate, establish, evaluate, maintain and administer a professional certification program to
promote and support project management practitioners
and the profession.

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Overview of the PMP Certifications
Overview of the PMP Certification
Globally recognized and demanded, the PMP certification demonstrates to employers, clients and
colleagues that a project manager possesses project management knowledge, experience and skills to
bring projects to successful completion.
As the demand for skilled project managers is at a critically urgent level, practitioners who hold the PMP
certification are well positioned to provide the professional skills necessary to lead project teams and
achieve successful project results.
The PMP recognizes the competence of an individual to perform in the role of a project manager,
specifically experience in leading and directing projects. Year after year, the PMP certification has
garnered global recognition and commanded a higher salary for certified individuals over non-certified
individuals.

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Overview of the PMP Certifications
Timeline of the PMP Certification Process

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Overview of the PMP Certifications
PMP Role Delineation (Job Analysis)
PMI conducts Role Delineation Studies for each certification every five to seven years. A third party,
independent of PMI, conducts the study, which includes volunteer project management professionals
from around the world. These individuals discuss the specific roles associated with each certification and
the tasks and responsibilities that are expected to be performed within that role. In other words, a Role
Delineation is a job analysis. It also provides a blueprint for the exam and links the exam questions to the
role.

The PMP Role Delineation states that candidates for the PMP certification:
 Perform their duties under general supervision and are responsible for all aspects of the project
for the life of the project
 Lead and direct cross-functional teams to deliver projects within the constraints of schedule,
budget, and scope
 Demonstrate sufficient knowledge and experience to appropriately apply a methodology to
projects that have reasonably well-defined requirements and deliverables

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Overview of the PMP Certifications
PMP Eligibility Requirements
To be eligible for the PMP certification, you must meet certain educational and professional experience
requirements. All project management experience must have been accrued within the last eight
consecutive years prior to your application submission.

Educational Background Project Management Experience Project Management

Education
Secondary degree (high Minimum five years/60 months unique 35 contact hours of formal
school diploma, associate’s non-overlapping professional project education
degree or global management experience
equivalent) during which at least 7,500 hours were
spent leading and directing the project*
OR
Four-year degree Minimum three years/36 months unique 35 contact hours of formal
(bachelor’s degree or non-overlapping professional project education
global equivalent) management experience
during which at least 4,500 hours were
spent leading and directing the project*
*Leading and directing the project as identified with the tasks, knowledge, and skills specific in the Project Management
Professional Examination Content Outline.
You should have experience in all five process groups across all your project management experience submitted on the
application. However, on a single project, you do not need to have experience in all five process groups.

NOTE: A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

defines a project as a temporary endeavor undertaken to create a unique product,
service or result.

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PMP Application & Payment
How to Complete the Online Application
PMI encourages you to use the online certification system to apply for all certifications. A printable
version of the application is available on a case-by-case basis. Please contact Customer Care to submit
a request.
Before you begin, check to make sure you meet the certification eligibility requirements and can record
the necessary information on the application.
Once you start an online application, you cannot cancel it. You can save it unfinished, come back to it
later, and edit any information you already entered. The application will remain open for 90 days during
which time PMI will send you an email reminder to complete the application.
Please ensure that the application includes your valid, unique email address as this will be the primary
mode of communication from PMI throughout the certification process. Although PMI will email you
reminders during the process, you have the responsibility to schedule and sit for your
examination within the one-year eligibility period (see Exam Eligibility section of this handbook for
more details).

NOTE: Electronic communications from PMI may inadvertently be blocked or forwarded to bulk
mail folders by some spam filters. Please add [email protected] to the personal address
book in your email program to help ensure that you don’t miss important CCR program updates
from PMI.

Before you submit the application, you will be required to read and agree to the PMI Code of Ethics and
Professional Conduct and the Certification Application/Renewal Agreement, which can be found in this
handbook and on PMI.org.

NOTE: Incomplete applications and faxed applications will not be processed or returned.

You can also use the online certification system to:

 View your submitted certification application
 View your examination eligibility status
 Download PMI audit forms
 Download your exam report with your pass/fail status
 Apply and submit payment to take or retake any PMI examination and/or evaluation
 Submit payment for certification renewal
 Download receipts
 Access your certification record and update your contact information
 View your listing on the Certification Registry

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PMP Application & Payment
How to Record Your Experience & Education on the Application
Use the experience verification section of the online application to record your experience leading and
directing the project. The experience does not necessarily have to be paid work, but it does need to be in
a professional setting. Activities such as school projects or planning personal events would not qualify.
Record projects individually regardless of the number of projects you include.

Number of Months of Project Management Experience

For each month in which you worked on multiple, overlapping projects, you can only count the time spent
on ONE of those projects toward fulfilling your eligibility requirements. Using this example below, the time
spent working on Project 1 from January–April would count as four months toward the eligibility
requirement, while the time spent working on Project 2 during May–June would count as two months
toward the eligibility requirement. However, you cannot count the time working on both projects during
February–April twice. Therefore, Project 1 and Project 2 equal six months (January–June) of project
management experience toward your eligibility requirement.

Number of Hours that You Led or Directed Project

Consider all of the projects that you have worked on and identify how many hours you spent leading and
directing the project. For this section of the application, if you worked on multiple projects at one time, all
the hours count toward the total.

Contact Hours of Project Management Education

Verify at least 35 contact hours of specific instruction that addressed learning objectives in project
management. Record all education hours regardless of when they were accrued. The course work
must be completed at the time you submit the application.

NOTE: One hour of classroom instruction equals one contact hour. If you have completed a
university or college course on project management that met for three hours per week for 15
weeks, you would record 45 contact hours. If only a portion of a course dealt with project
management, only the hours spent on project management can be applied toward the total.

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PMP Application & Payment
The course hours may include content on project quality, project scope, project schedule, project budget,
project communications, project risk, project procurement, and project integration management.
You can satisfy the education requirements by demonstrating the successful completion of courses,
workshops and training sessions offered by one or more of the following types of education providers:
A. PMI Registered Education Providers (R.E.P.s)*
B. PMI chapters *
C. Employer/company-sponsored programs
D. Training companies or consultants (e.g., training schools)
E. Distance-learning companies, including an end-of-course assessment
F. University/college academic and continuing education programs

The following education does not satisfy the education requirements:

 PMI chapter meetings*
 Self-directed learning (e.g., reading books, watching instructional videos or sessions
with coaches or mentors)
*If at least one hour of a chapter meeting is spent conducting a learning activity, the hour(s)
spent in that activity can be counted towards the educational eligibility requirement.

NOTE: While you may be able to record applicable classes that counted toward a degree, you
cannot record the degree program in its entirety because some classes within the program will
not apply to the requirement.

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PMP Application & Payment
Application Processing
PMI strives to process applications in a timely manner. The application processing timeline depends on
how you submit your application—either online using the certification system, or on paper sent by postal
mail to PMI. The following table details the application processing timeline.

Application Processing Timeline

Application submitted: Process time:
Online 5 calendar days

NOTE: This processing timeline does not apply if your application has been selected for PMI’s
audit process (refer to the PMI Audit Process section in this handbook for more details).

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PMP Application & Payment
PMP Certification Fees
The proper fees for payment are determined by your PMI membership status and the examination
delivery type (center-based versus paper-based) for your geographic location. Refer to the Examination
Administration section in this handbook to see if you qualify for paper-based exam delivery. Otherwise,
plan on taking a center-based exam and submitting the associated fees. Use the following chart to
determine the certification fee.

Exam Administration Type PMI Member Status US Dollars Euros

Center-based testing (CBT)

member $405 €340
Paper-based testing (PBT)
Center-based testing (CBT)
nonmember $555 €465
Paper-based testing (PBT)

Reexamination CBT/PBT member $275 €230

Reexamination CBT/PBT nonmember $375 €315

CCR certification renewal member $60 USD only

CCR certification renewal nonmember $150 USD only

The PMI membership rate will apply only if you are a member of PMI in good standing at the time you
submit payment for the certification. If you apply for membership right before you apply for the
certification, make sure you receive confirmation of your membership before you pay for the certification.
If your membership has not been completely processed before you pay for the certification, you will be
charged the nonmember rate.
If PMI membership is obtained after you submit payment for the certification, PMI will not refund the
difference.
Review all the benefits of PMI membership or Join Now.

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PMP Application & Payment
How to Submit Payment
Once your online application has been processed and determined to be complete, PMI will send
electronic notification to you requesting payment.
This requires you to go back into the online certification system to complete the following steps:
1. Select your examination delivery method
(refer to the Examination Administration section in this handbook for more details)
2. Request a language aid for your examination at no extra cost, if appropriate
(refer to the Language Aids section in this handbook for more details)
3. Request test accommodations for your examination at no extra cost, if necessary
(refer to the Test Accommodations section in this handbook for more details)
4. Submit payment
(refer to the Certification Fees section[s] of this handbook for more details)
You can submit payment of the certification fees in any of the following ways:
Payment type Method for sending payment
Credit card Online certification system or postal mail to PMI
Check Postal mail to PMI
Money Order Postal mail to PMI
Wire transfer Email [email protected] for details

If you submit your application by postal mail, payment is expected to be received with your
application.
If you submit your application online, you may submit payment by the following ways:
1. Online—Use the online certification system to submit credit card payment. This will enable PMI to
process your payment more quickly.
OR
2. By Postal Mail—Mail a check, money order, credit card information or wire payment information
to PMI. Include your PMI identification number and user name.

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PMP Application & Payment
PMP Refund Policy
To obtain a refund for the PMP certification, you must make a request to PMI at least 30 days before
the exam eligibility expiration date. PMI will retain a processing fee of US$100 if you have not yet
scheduled or taken the examination. After the refund is processed the application will be closed and the
eligibility period will no longer be valid.

PMI will NOT provide you with a refund in the following instances:
 If your one-year eligibility period has expired and you have not scheduled the exam, you will not
receive a refund. You will forfeit the entire fee. You will not be able to use the initial fees for
anything else. If you still wish to obtain the certification, you will have to reapply and submit all
associated fees again.
 If you have scheduled the exam and did not take it, nor provided the necessary
cancellation/rescheduling notification to PMI’s testing administration partner, you will not receive a
refund. Again, you will forfeit the fee and not be able to apply it to anything else.

NOTE: You can send a request for refund to [email protected] or by fax to +1 610 482 9971.

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PMI Audit Process
PMI Audit Process
The submission of an application indicates your agreement to comply with the terms of the audit process.
All applications are subject to an audit, although only a percentage of applications are selected for audit.
The selection of an application for audit is random.
If your application is selected for an audit, you will be notified by email prior to payment of the certification
fee. The electronic audit notification provides detailed information on how to comply with the terms of the
audit.
During an audit, you will be asked to submit supporting documentation such as:
 Copies of your diploma/global equivalent
 Signatures from your supervisor(s) or manager(s) from the project(s) recorded in the experience
verification section of the application
 Copies of certificates and/or letters from the training institute(s) for each course recorded on the
application to meet the required contact hours of project management education
PMI provides you with 90 days to submit the requested documentation. If you are able to provide the
necessary documentation to meet the terms and requirements of the audit process, the audit should take
about five to seven business days to complete.
You can send your completed audit forms by regular postal mail or express courier service, to the
address below. Please send all materials at one time, in one envelope. Sending audit documents
separately can cause delay in the audit review timeframe.

PMI
Attn: Certification Audit
14 Campus Blvd.
Newtown Square, PA 19073-3299 USA

You may not continue with the certification process until you have complied with the audit requirements.
Once you successfully complete the audit, your one-year examination eligibility period starts.
Incomplete submissions will not be processed and will result in failure of the audit. If you choose not
to comply with the audit, it will result in an audit failure and there is a one-year suspension period to
apply for that certification again.

NOTE: Please be advised that while the selection process for an audit is primarily random, PMI
reserves the right to select any candidate to be audited at any time, including after the certification
has been bestowed. If you fail to meet the audit requirements after attaining the certification, you
are not entitled to a refund.

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Exam Policies and Procedures
PMP Examination Information
The PMP examination is comprised of 200 multiple-choice questions. Of the 200 questions, 25 are
considered pretest questions. Pretest questions do not affect the score and are used in examinations as
an effective and legitimate way to test the validity of future examination questions. All questions are
randomly placed throughout the examination.

No. of Pretest (Unscored) Total Examination

No. of Scored Questions Questions Questions

175 25 200

Center-based testing (CBT) is the standard method of administration for PMI examinations. Paper-based
testing (PBT) is available under limited circumstances (refer to the Examination Administration section in
this handbook for more details).
The allotted time to complete the center-based examination is four hours.

Allotted Examination Time

4 hours
It may take some candidates less than the allotted four hours to complete the examination.

There are no scheduled breaks during the exam, although you are allowed to take a break if
needed. If you take a break during the exam, your exam clock continues to count down.

The examination is preceded by a tutorial and followed by a survey, both of which are optional
and both of which can take up to 15 minutes to complete. The time used to complete the tutorial and
survey is not included in the examination time of four hours.

Item Development
PMP examination questions:
 are developed in accordance with the ISO/IEC 17024 standard
 are developed and independently validated by global work groups of PMP certification holders;
 are referenced to current project management titles, which include but are not limited to PMI’s
global standards;
 are monitored through psychometric analysis; and
 satisfy the test specifications of the PMP Examination Content Outline.

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Exam Policies and Procedures
PMP Examination Blueprint
The PMP examination is developed based on the PMP examination blueprint contained in the
PMP Examination Content Outline. The examination blueprint details the percentage of questions
contained in each project management process group. The following represents the percentage of
questions in each domain that are included in the examination.

PMP Exam Blueprint

From the PMP Examination Content Outline
Percentage of
Domain Questions

Initiation 13%
Planning 24%
Executing 31%
Monitoring and Controlling 25%
Closing 7%

TOTAL 100%

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Exam Policies and Procedures
Examination Administration

Alternative Testing Option

Alternative testing options are available in the following instances:

 Distance to a CBT site is more than 240 km (150 miles);

 A CBT site is not available within the country of residence and traveling across country borders is
prohibited/unduly burdensome

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Exam Policies and Procedures
Examination Language Aids
All PMI examinations are administered in English. Language aids for the questions and answers of the
PMP examinations are available to assist you if English is your second language. There are no additional
costs for language aids.
Language aids are available in the following 14 languages:
Arabic Hebrew
Brazilian Portuguese Italian
Chinese (Simplified) Japanese
Chinese (Traditional) Korean
French Russian
German Spanish
Polish Turkish

Language aids are provided at the time the examination is administered and are protected under the PMI
Test Security & Confidentiality rules.

Once you complete the examination payment process, you will receive an email notification containing
your exam eligibility information. Please review this notification to verify that your request for a language
aid has been received and processed. If you are requesting a language aid, but this notification does not
contain it, please contact [email protected].

The language aid is provided for the examination questions and answers only. The pre-exam tutorial and
post-exam survey will be administered in English only.

Test Accommodations for the Examination

You may request the administration of any PMI examination to be modified due to disability, handicap
and/or other conditions that may impair your ability to take the examination. There are no additional costs
for test accommodations.

NOTE: Record your need for test accommodations as part of the payment process (if you applied
online) or as part of the application process (if you submitted a paper application).

Once your request is submitted, you must forward supporting medical documentation to PMI by fax (+1
610 239 2257) or email ([email protected]). No requests for accommodations will be
considered without supporting documentation. You will be unable to schedule an examination until your
accommodations are approved by PMI.
PMI is unable to add any accommodations onto an existing examination appointment. If you do not
request accommodations during the examination payment process, but will require them, please contact
[email protected] as soon as possible. If you have already scheduled your examination, you will
have to cancel it prior to requesting the accommodations. There are no exceptions to this policy.

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Exam Policies and Procedures
Legal Restrictions on Taking the Examination
PMI is subject to US export controls and sanctions laws and regulations. PMI products and services,
including examination administration, may not be exported, re-exported or otherwise furnished to
countries subject to comprehensive US sanctions, unless there is US government authorization, or to a
person or entity on certain lists of designated parties maintained by the US government, including the US
Treasury Office of Foreign Assets Control (OFAC) List of Specially Designated Nationals and Blocked
Persons (SDN List), among others.

For that reason, you will be required as part of your application to take the examination to certify that you
are not on any list of designated parties maintained by the US government, that you are not in any way
affiliated with the governments of countries subject to comprehensive US sanctions, currently Iran,
Sudan, Syria and Cuba, and that you are not ordinarily or permanently resident in countries subject to
comprehensive US sanctions, unless the US government has authorized the provision of such
examinations to persons ordinarily or permanently resident in those countries. As of June, 2014, the US
government has given authorization for individuals ordinarily resident in Iran and Sudan to take
professional certificate examinations.

Export control and sanctions laws may change from time to time, and PMI reserves the right to
implement any changes or additions to these restrictions as appropriate.

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Exam Policies and Procedures
Examination Eligibility
Once an application has been approved, the one-year eligibility period begins. After payment of the
certification fee has been received, PMI will send you an email notification with your PMI eligibility ID,
which you will utilize for scheduling a test appointment.
NOTE: If your application was selected for audit, your eligibility period begins the day you
successfully completed the audit.

The exam eligibility period (the period of time during which you are able to test) is one year. You may
take the examination three times within this one-year eligibility period should you not pass on the first
attempt.
PMI cannot guarantee seating at the testing centers and recommends that you schedule the
examination as soon as you select a date on which you want to take it and at least three months before
the expiration of your eligibility period.

NOTE: You must retain the unique PMI Eligibility ID located on your scheduling notification. This
number will be required to register for the examination.

Please save all examination scheduling verifications and correspondence received for your
records.

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Exam Policies and Procedures
How to Schedule Your Examination
You cannot schedule an exam appointment until PMI receives payment of your certification fee.

If you are planning to test before 1 July 2019, follow these instructions for scheduling your test
appointment with Prometric - Prometric Instructions

If you are planning to test on or after 1 July 2019, follow these instructions for scheduling your test
appointment with Pearson VUE - Pearson VUE Instructions

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Exam Policies and Procedures
Rescheduling/Cancellation Policy for CBT Exams
You can reschedule or cancel your exam at any time, as long as you do so more than two full calendar
days before your scheduled exam appointment. However, because of limited seating capacity at test
centers, late rescheduling and cancellations will result in a fee. It is recommended that you reschedule or
cancel your exam as soon as you know you won’t be able to make the appointment. Please read the
following policy carefully.

Within 30 Days of Your Appointment

If you reschedule or cancel your exam within 30 days of your scheduled appointment, you will be
charged a fee of US$70. This fee helps to ensure greater seating availability at test centers since
candidates who wait until the last minute to reschedule or cancel their exams are “reserving” seats that
could be used by others.
The fee will be charged when you go online to reschedule or cancel your exam within the 30-day period.
The $70 charge will appear on your credit card as a charge from the test vendor.
The 30-day period does not include the day of the exam appointment. For example, if you scheduled
your exam for 5 May, you must reschedule or cancel the exam on or before 4 April to avoid the fee.
For emergency situations in which you are unable to change your exam appointment before 30 days
within your exam appointment, the Extenuating Circumstance Policy may apply. However, PMI will
evaluate these situations on a case-by-case basis to determine if a refund of the rescheduling fee is
appropriate.

Within 2 Days of Your Appointment

You need to reschedule or cancel your appointment before you are within two calendar days of your
exam appointment. If you wait until you are within two days of your exam appointment, you will be able to
cancel your appointment and you will forfeit the entire exam fee. You will not be able to reschedule your
appointment at this point and will need to pay associated reexamination fees to schedule a new exam.

Examples
Date of Exam Date that you Reschedule Fee Amount
Appointment or Cancel
30-Day Policy
5 May 4 April (or before) No Fee
5 May 5 April (up until 2 May) US$70
2-Day Policy
5 May 2 May US$70
5 May 3 May (you are unable to reschedule, but Forfeit the entire
can cancel the appointment) exam fee

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Exam Policies and Procedures
How to Reschedule or Cancel Your CBT Appointment
To reschedule or cancel your CBT appointment, log-in to PMI's certification system and click the links
onscreen to reschedule or cancel.

Please note, if you are within two days of your examination appointment, not counting the date of the
appointment itself, you will be unable to reschedule your appointment. The only option presented will be
to cancel. Cancellation of an appointment within two days of the examination will result in the forfeiture of
the full examination fee, as dictated by the policies on the previous page.

Emails are not acceptable forms of communication to reschedule or cancel your examination
appointment.

If you have Internet connectivity problems, or experience any issues rescheduling or cancelling your
examination online, you can call the test vendor directly to reschedule or cancel your appointment.
Contact telephone numbers for test vendor service centers are located in your Examination Scheduling
Instructions. All candidates are instructed not to call the testing site to reschedule or cancel the
examination.

Extenuating Circumstances
PMI understands that there are times when personal emergencies may cause you to:
1. Reschedule or cancel your exam within 30 days of the appointment,
or
2. Miss a scheduled exam appointment (resulting in a no-show status).
These are referred to as extenuating circumstances and can include:
 medical emergency,
 military deployment,
 death in immediate family,
 illness in immediate family, or
 Natural disaster.
*Extenuating circumstances do not include work-related circumstances.*
Should a situation like this occur, PMI will examine your situation and take appropriate action.
1. If your circumstance forces you to reschedule or cancel your exam within 30 days of the
appointment:
Go online to PMI's certification system and follow the links to reschedule or cancel your
appointment as soon as you know you are unable to make your scheduled appointment. You will
be charged the $70 fee; however, you can contact PMI Customer Care with an explanation and
supporting documents (e.g., accident report, medical documentation, etc.) to obtain a refund on
the late rescheduling/cancellation fee, if approved by PMI.
2. If your circumstance forces you to miss your scheduled exam appointment (resulting in a no-show
status):
Please Contact PMI Customer Care within 72 hours following the missed exam
appointment. Depending on the circumstance, you will be asked to provide an explanation along
with supporting documentation (e.g., accident report, medical documentation, etc.) in order for
you to reschedule or cancel your exam without penalty, if approved by PMI.

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Exam Policies and Procedures
PMI will review all claims on a case-by-case basis. If your extenuating circumstance claim is not
approved, you will be required to pay the full reexamination fee to sit for the exam.

No-Show Status
Failure to notify PMI within the specified time periods to reschedule or cancel your exam and
failure to meet a scheduled examination appointment will result in a no-show status. If you
reach a no-show status, you will forfeit the exam fee and have to pay the full reexamination
fee in order to schedule another examination.

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Exam Policies and Procedures
PMI Examination Security & Confidentiality
The examination, answer sheets, worksheets and/or any other test or test-related materials remain the
sole and exclusive property of PMI. These materials are confidential and are not available for review by
any person or agency for any reason.
Examination (pass/fail) results are confidential and will not be disclosed to anyone without candidate
consent, unless directed by valid and lawful subpoena or court order. If you would like your examination
results to be released to a third party, you must provide PMI with a written request that specifically
identifies the types of details (e.g., examination date, pass/fail status, etc.) about the examination results
that the third-party person or organization should receive.
When you submit an application, you agree to abide by the PMI Certification Application/Renewal
Agreement (found in this handbook). Among other things, this document addresses post-examination
questions and discussions. It states: “…Furthermore, I agree not to discuss, debrief or disclose, in
any manner, the specific content of PMI examination questions and answers, to any individual.”
Any such discussion would be a potential violation of the Certification Application/Renewal Agreement
and thus, could affect the status of your certification, up to and including revocation of your certification or
permanent suspension from any PMI certification examinations.

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Exam Policies and Procedures
Examination Site Requirements & Instructions
In order to be admitted into the testing center, you must bring a valid and current (non-expired) form of
government-issued identification. Your identification must include:
1. English characters/translation
2. your photograph and
3. your signature
If your government-issued identification does not display a photograph or a signature, a secondary form
of identification may be used, which includes a photograph and/or signature (whichever is missing from
the government-issued identification), and your name printed on the identification. All identification must
be current (non-expired)
All forms of identification being presented at the testing center must match your name exactly as it
appears on the scheduling notification. Your identification documents must be in good condition, and
cannot be bent, frayed, taped, cracked or otherwise damaged in any way. The identification documents
must be the originals, and cannot be photocopies. You will not be permitted to test if the name on your
identification documents does not exactly match the name on your scheduling notification, or if your
identification is damaged. No exceptions to this policy will be made.

If you do not provide the appropriate and/or matching identification, you will not be permitted to test. If
you still wish to take the exam, you will be required to apply for reexamination and pay the reexamination
fee in order to take the exam at a later date, when valid identification is available.

The following are acceptable forms of government-issued identification:

 Valid driver’s license
 Valid military ID
 Valid passport
 Valid national identification card

The following are acceptable forms of secondary identification:

 Valid employee ID
 Valid credit card with signature
 Valid bank (ATM) card

The following are not acceptable forms of identification:

 Social Security cards
 Library cards

Name Change Procedure

After submitting your examination payment, you will receive an eligibility letter from PMI via email. This
eligibility letter will confirm the way your name will appear on the day of your examination, under the
“Name exactly as it appears on your identification” field. If you will require an update or change for your
name for the purposes of taking the certification examination, you must contact PMI as soon as possible
in order to request the change.

Email: [email protected]
Fax: +1 610 482 9971
Attn: Name Change for Exam

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Exam Policies and Procedures
Along with your request, please include the following information, exactly as it appears on the
government issued identification documents that you plan to present at the testing center:

 First Name [Given Name]

 Middle Name
 Last Name [Surname/Family Name]

Please send any name change information as soon as possible. PMI is unable to guarantee that any
updates can be made to the name within five business days of a scheduled examination.

Check-in procedure
On the day of your examination, please arrive a half hour before your scheduled appointment. You
must sign in, present the required identification, and provide your unique PMI Eligibility ID. You may also
be asked to provide the confirmation number received when scheduling the appointment.

PROHIBITED from the Testing Center:

You may NOT bring anything or anyone into the testing area or to the desk where you take the exam.
This includes, but is not limited to:
food beverages book bags
coats sweaters luggage
calculators eyeglass cases pagers
cellular telephones tape recorders dictionaries
watches wallets medication
eye drops any other personal items

Items such as sweaters and jewelry may be worn into the testing center, but cannot be removed once
you have entered the testing room.

You will be provided with a locker on the day of your examination to store your personal belongings.
Once your items are stored, you will be unable to access your locker until you have completed your
examination appointment.

If you will require any personal items in the testing room due to a medical condition, such as food,
beverages or medication, you will need authorization from PMI prior to scheduling your examination
appointment. Please review the Test Accommodations policy on page 22 for additional information on
obtaining authorization.

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Exam Policies and Procedures
What to Expect at the Testing Center

On the day of your examination, please arrive a half hour before your scheduled appointment.
Candidates who arrive late to an appointment will not be permitted to test. You will be asked to sign into
the testing center and present your identification documents. You may also be asked to provide your
examination confirmation. The Testing Center Administrator will ask you to empty your pockets and roll
up your sleeves, and will scan you with a metal detecting wand. You will be provided with your locker and
key, and will be asked to relocate all personal items to your secure locker. The Testing Center
Administrator reserves the right to ask you to relocate any and all personal items in your pockets to your
locker. The only items that may remain on your person at all times are your government-issued
identification and your locker key. Once your items have been stored, you will be unable to access the
locker again until your examination appointment has been completed.

Once you have completed the check-in process, the Testing Center Administrator will provide you with
either a booklet of scratch paper and two pencils or two erasable marker boards, two markers and an
eraser. Which of these two note-taking items is provided is dependent on the testing center’s available
supplies; candidates will not have a choice between scratch paper and the marker boards. Calculators
are built into the CBT exam; however, you may raise your hand at any time during the examination and
request a hand held calculator. Hand held calculators will be provided to all candidates taking a PBT
exam. If you require additional scratch paper at any time during the examination, you may raise your
hand and request it. The Testing Center Administrator will remove the used scratch paper and provide
you with a fresh booklet. Candidates may only have either one booklet of scratch paper or two marker
boards at their testing terminal at any given time.

You will then be escorted into the testing room by the Testing Center Administrator, who will seat you at
your workstation and begin your examination. On the first screen, you will be asked to verify both your
name and the examination you are taking. Once this information is verified, the examination tutorial will
begin. A clock is built into the CBT exam, and will begin to count down as soon as the tutorial has begun.
A candidate may exit the tutorial at any time; if a candidate does not voluntarily end the tutorial, once the
15 minute time window has elapsed, the tutorial will automatically end and the examination will begin.
There are no scheduled breaks during the examination. If you wish to take an unscheduled break, you
may get up from your terminal at any time and exit the testing room. All candidates will have to sign in
and out of the testing center and present their government-issued identification documents upon each
entrance and exit.

All examination appointments are monitored by continuous audio and video recording.

If you observe any irregularity in the testing center, or experience any issues during your examination
appointment, you are required to raise your hand and inform the Testing Center Administrator as the
issue is occurring.

Testing Aids
Test candidates are prohibited from bringing calculators and scrap paper into the test site. However,
these items will be provided for you by the test center on the day of the exam:
 Calculators are built into the CBT exam and will be provided to those candidates taking a PBT
exam
 Writing materials for taking notes during the examination, either:
o Scrap paper and pencils, or
o Erasable board and markers

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Exam Policies and Procedures
Termination of Examination Administration/Grounds for Dismissal
You are expected to conduct yourself in a professional manner at all times at the testing center. Any
person who violates the PMI Test Security & Confidentiality Policy will be subject to disciplinary action(s)
by the PMI Certification Department.
The test center administrator/supervisor or proctor is authorized to dismiss you from an examination
administration and the PMI Certification Department may cancel your scores, or take other appropriate
action, when there is a reasonable basis for concluding that you have engaged in any of the following
conduct:
1. Using or attempting to use someone else to take the test
2. Failing to provide acceptable personal identification, as outlined on the preceding page
3. Having access to or using notes or any prohibited aid related to the test
4. Creating a disturbance (disruptive behavior in any form will not be tolerated; the test
administrator/supervisor has sole discretion in determining whether specific conduct constitutes
disruptive behavior)
5. Communicating, in any manner, with another person other than the test administrator/supervisor
or proctor about the test during the administration, including attempting to give or receive
assistance
6. Attempting to remove scrap paper from the testing room, or tearing the scrap paper in any way
7. Eating or drinking in the testing room
8. Leaving the testing room or test center vicinity without permission
9. Removing or attempting to remove, examination-related material, or portions of a test in any
format from the testing room
10. Attempting to tamper with a computer
11. Engaging in any dishonest or unethical conduct, such as cheating
12. Failing to follow any other examination administration regulations set forth in PMI Certification
Program policies given by the test administrator/supervisor, or specified in any examination
materials
The PMI Certification Department reserves the right to take all action including, but not limited to, barring
you from future testing and/or canceling your scores, for failure to comply with the test
administrator/supervisor’s directions. If your scores are cancelled, you will be notified of such action and
its basis, and your examination fees will not be refunded.
Although tests are administered under strict supervision and security measures, examination
irregularities may sometimes occur. You are required to contact PMI as soon as possible to report any
observed behavior that may lead to an invalid score—for example, someone copying from another test
taker, taking a test for someone else, having access to test questions before the examination, or using
notes or unauthorized aids. All information will be held in confidence.

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Exam Policies and Procedures
Examination Report
Upon completion of the center-based examination, you will receive a printed copy of your test results. In
addition to the overall pass/fail status, important diagnostic information on your performance is provided
for each domain. This information provides specific guidance for both passing and failing candidates.
Candidates who take a center-based examination receive the exam report at the test center the day they
sit for the examination. You can also access your exam report on the online certification system no later
than 10 business days after your examination date. You will receive an email notifying you when your
exam report is available online.
Candidates who take a paper-based examination will NOT receive the exam report the day of the exam.
You will be able to access your exam report on the online certification system approximately six to eight
weeks after your examination date. You will receive an email notifying you when your exam report is
available online.
Establishing the Passing Score
The passing score for all PMI exams is determined by sound psychometric analysis. PMI uses subject
matter experts – project professionals from around the world and many different disciplines – to
determine how many questions you must answer correctly to pass the exam. Each scored question on
the exam is worth one point; and your final score is calculated by totaling the points you have earned on
the exam. The number of questions you answer correctly places you within one of the performance rating
categories you see on this report.

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Exam Policies and Procedures
Reexamination
You are granted a one-year eligibility period in which to pass the examination. During the eligibility
period, you may take the examination up to three times because candidates do not always pass the
examination on their first attempt. Gauge your time carefully to leave enough time during the eligibility
period to retake the examination, if needed.
Reexamination fees apply to the second and third attempts to pass the examination.

Exam Administration Type PMI Member Status US Dollars Euros

Reexamination CBT/PBT member $275 € 230

Reexamination CBT/PBT nonmember $375 € 315

If you fail the examination three times within your one-year eligibility period, you must wait one year from
the date of the last examination you took to reapply for the certification. However, after failing a
certification examination three times, candidates may opt to apply for any other PMI certification. For
example, a candidate who failed the PMP examination three times in his or her one-year eligibility period
must wait one year to reapply for the PMP. However, he or she can apply for the CAPM, PMI-SP, PMI-
RMP, PMI-PBA, PMI-ACP, PfMP, or PgMP (and submit associated initial certification fees) at any time.
If your eligibility period expires without you passing the examination, you must reapply for the
certification.

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Certification Policies and Procedures
Certification Complaints Process
All complaints regarding the certification process are governed by the Certifications Complaints Process.
Examples of a complaint include but are not limited to:
 Dissatisfaction with a certification process
 Dissatisfaction with exam content
 Dissatisfaction with the exam administration

All certification related complaints must be reported within 30 days of the event/incident cited, made in
writing, and sent to PMI:
 Via email at [email protected] or
 Via postal mail at 14 Campus Boulevard, Newtown Square, PA 19073-3299, USA

All complaints should include evidence supporting the reason for the complaint and the nature of the
request, including all reasons why the action or decision should be changed. A complaint must include:
 Name and e-mail address of the complainant;
 Name against whom the complaint is made, if applicable;
 Reference to the PMI certification policy and/or procedure that was allegedly violated;
 A description of how the policy and/or procedure was allegedly violated; and
 Any applicable evidence that supports the complaint.

We will acknowledge, in writing, your complaint within 3 days of receipt. If a complaint is missing any
necessary information, you will be informed and allowed an additional 30 days to supply the missing
information. If the required information is not submitted within that time, the request shall be closed.

The review and validation of the complaint will occur in a constructive, impartial and timely manner. You
will be notified of the outcome within 3 business days of the decision being made. A record of the
complaint, including any subsequent action(s) taken, and the decision made will be maintained by PMI.
All information pertaining to the complaint will remain confidential.

You have the right to escalate your complaint within 10 calendar days of the notification of the decision
rendered. The escalation request should be submitted in writing and can be sent via email or mail to one
of the addresses listed above.

A decision around the escalation will be communicated to you within 10 days of PMI’s receipt of the
escalation request, unless circumstances warrant a delay. If a delay is expected, you will be notified.

We will review all certification related complaints and conduct any necessary validation in a constructive,
impartial and timely manner. A record of the complaint, including any subsequent action(s) taken, and
the decision made will be maintained. All information pertaining to the complaint will remain confidential.

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Certification Policies and Procedures
Certification Appeals Procedure
All challenges to PMI’s Certification Program are governed by the PMI Certification Appeals Procedure.
This appeal process is the only method to review decisions made by PMI regarding desired certification
status. Examples of an appeal include but are not limited to:
 Rejection of a certification application
 Dispute over a failed audit
 Failure to meet CCR requirements resulting in a certification being revoked

All certification related appeals must be reported within 30 days of the event/incident cited, made in
writing, and sent to PMI Certification Appeals:
 Via email at [email protected] or
 Via postal mail at 14 Campus Boulevard, Newtown Square, PA 19073-3299, USA

To request an appeal you must submit a request and include evidence supporting the reason for the
appeal and the nature of the request, including all reasons why the action or decision should be
changed. An appeal must include:
 Name and e-mail address of the appellant;
 A description of why the appeal should be granted; and
 Any applicable evidence that supports the appeal.

We will acknowledge, in writing, your complaint within 3 days of receipt.

The review and validation of the complaint will occur in a constructive, impartial and timely manner. You
will be notified of the appeal decision within 30 days of PMI’s receipt of the appeal, unless circumstances
warrant a delay. If a delay is expected, you will be notified. A record of the complaint, including any
subsequent action(s) taken, and the decision made will be maintained by PMI. All information pertaining
to the complaint will remain confidential.

*Disciplinary decisions made by PMI regarding persons already certified are evaluated under PMI's
Ethics Complaints Process.

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Certification Policies and Procedures
Use of Your PMP Certification
Once you pass the examination, you are granted the PMP certification. You may refer to yourself as a
PMP certification holder as long as you have an active certification status. You are authorized to use the
PMP designation in block letters after your name on business cards, personal letterhead, resumes, and
websites and in your email signature.
Please note that as part of the application process, you agreed to adhere to the PMI Code of Ethics and
Professional Conduct and the Certification Application/Renewal Agreement. This means, among other
things, that you will only use the PMP designation in the manner stated above and that you will not use
the PMP designation in company names, domain names, product names, or any other unauthorized
manner.

Certificate Package
Within six to eight weeks, you will receive a certification package that includes:
 Congratulatory letter
 Information on how to maintain and renew your certification
 Certification certificate

Both of these documents list your:

 Certification number—a unique identification number used by PMI to maintain your individual
certification records
 Your certification cycle dates

You will want to file this information in a safe and easily accessible location. You will need to refer to it in
order to report professional development activities to maintain your certification.

Until you receive your certificate package, you may use your exam report (available online through the
certification system) to validate your certification status.

Online Certification Registry

The online Certification Registry automatically lists names of PMI’s certification holders. This feature
allows verification of certification holders for the benefit of employers, service purchasers and others.
Users can search for certification holders by first name, last name, or by country.
Certification holders can choose to be removed from the registry, so the absence of your name in the
registry does not necessarily mean that you are not certified. You can opt out of inclusion in the registry
or update your demographic information by visiting PMI.org.

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Continuing Certification Requirements (CCR) Program
CCR Program Overview
PMI’s Continuing Certification Requirements (CCR) program supports the ongoing educational and
professional development of our certification holders so they are always prepared to meet the demands
of today’s complex business environment. The purpose of the CCR program is to:
• Enhance continuous learning and development among certification holders
• Provide direction in development areas to ensure relevancy of certified practitioners
• Encourage and recognize individualized learning opportunities
• Offer a mechanism for attaining and recording professional development activities
• Sustain the global recognition and value of PMI certifications
Everyone who earns a PMI certification (with the exception of the CAPM® certification) must actively
maintain their certification(s) through participation in the CCR Program and renewal of their
certification(s) every 3 years.

Partaking in professional development and learning activities allows certification holders to earn
Professional Development Units (PDUs), fulfilling the continuing certification requirements and ultimately
growing and developing as a practitioner.

We know that each individual has different professional needs and desires. The CCR program is
designed to be flexible so that it can adapt to those needs and allow you to customize your CCR
activities. The CCR program provides a general framework and guidance—you determine your ultimate
CCR and development path.

For details and instructions on how to earn and track PDUs in CCR, download the CCR Handbook.

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PMI Code of Ethics & Professional Conduct
Ethics is about making the best possible decisions concerning people, resources and the environment.
Ethical choices diminish risk, advance positive results, increase trust, determine long term success and
build reputations. Leadership is absolutely dependent on ethical choices.

PMI members have determined that honesty, responsibility, respect and fairness are the values that
drive ethical conduct for the project management profession. PMI’s Code of Ethics and Professional
Conduct applies those values to the real-life practice of project management, where the best outcome is
the most ethical one.

All PMI members, volunteers, certification holders and certification applicants must comply with the
Code.

Please visit the Code of Ethics page to download and read our code.

PMI Certification Application/Renewal Agreement

Please visit the Certification Application/Renewal Agreement page to review the agreement.

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