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Turtle Diagram Example

This document outlines an organization's process for controlling risks and opportunities. It describes the risk management framework, which includes the methodology, risk appetite, and methods for training and reporting. The process involves determining risks and opportunities based on customer requirements, legal requirements, organizational context, and stakeholder needs and expectations. Risks are assessed using tools like a risk register, SWOT/PESTLE analysis, and forms and reports. The process aims to result in improvements to processes, quality management systems, risk controls, and stakeholder value. References and key terms are also defined.

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Muhammad Abdul Hakim Faqih
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© © All Rights Reserved
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2K views

Turtle Diagram Example

This document outlines an organization's process for controlling risks and opportunities. It describes the risk management framework, which includes the methodology, risk appetite, and methods for training and reporting. The process involves determining risks and opportunities based on customer requirements, legal requirements, organizational context, and stakeholder needs and expectations. Risks are assessed using tools like a risk register, SWOT/PESTLE analysis, and forms and reports. The process aims to result in improvements to processes, quality management systems, risk controls, and stakeholder value. References and key terms are also defined.

Uploaded by

Muhammad Abdul Hakim Faqih
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Double click here to insert your organization’s Quality Procedure

name or logo.
Control of Risks & Opportunities

1 Control of Risks & Opportunities


1.1 Introduction & Purpose
The purpose of this procedure is to outline your organization’s the risk and opportunity management
framework and the activities within. The risk and opportunity management framework defines our current
risk management process, which includes; methodology, risk appetite, methods for training and reporting.

1.1.1 Process Activity Map

With what With who

 QMS planning requirements  Risk Manager


 Customer Requirements  Quality Manager
 Organizational context  Top management

Input Activity Output

 Customer requirements Determination of risks and  Process improvement


 Statutory or legal opportunities relating to  QMS improvement
requirements our organizational context  Conforming processes
 Areas of concern and the needs and  Risk controls
 Context of the expectations of interested  Enhanced desirable effects
organization parties  Integrated actions
 Needs and expectation of  Evaluation
interested parties  New practices

How With what measure

 Assessment process  Level of compliance


 Risk register  Objectives met
 SWOT/PESTLE analysis  Risk analysis
 Forms & reports  Risk mitigation scores

1.1.2 References
Standard Title Description
BS EN ISO 9000:2015 Quality management systems Fundamentals and vocabulary
BS EN ISO 9001:2015 Quality management systems Requirements
BS EN ISO 9004:2000 Quality management systems Guidelines for performance improvements
BS EN ISO 19011:2011 Auditing management systems Guidelines for auditing

1.1.3 Terms & Definitions


Term ISO 9000:2015 Definition
Documented Information Information (3.8.2) Required to be Controlled and Maintained
Risk The effect (3.7.9) of Uncertainty
Objective Evidence Data (3.8.1) Supporting The Existence or Verity of Something

Document Ref. Page 3 of 10

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