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Quick Reference Guide 1.2 PDF

This document provides an IT quick reference guide with frequently asked questions, hints and tips, and quick links. It includes information on how to find help articles, submit a ticket, and track tickets. It also lists which IT tools to use based on needs and provides basics for new hires. It gives answers to common questions like how to log in, connect to VPN, join Blue Jeans meetings, and print. Personal reference information is also included.

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Abdul Sabeer
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
157 views

Quick Reference Guide 1.2 PDF

This document provides an IT quick reference guide with frequently asked questions, hints and tips, and quick links. It includes information on how to find help articles, submit a ticket, and track tickets. It also lists which IT tools to use based on needs and provides basics for new hires. It gives answers to common questions like how to log in, connect to VPN, join Blue Jeans meetings, and print. Personal reference information is also included.

Uploaded by

Abdul Sabeer
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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IT QUICK REFERENCE GUIDE

Need Help? Frequently Asked Questions Hints & Tips Quick Links

Visit help.redhat.com to: Why can't I log in to my laptop? Using Your Passwords Rover | Apps: rover.redhat.com/apps
• Find Help Articles Verify that Caps Lock is turned off and • Kerberos: token.redhat.com, Gmail: mail.redhat.com
Search by keyword or click that you are using your login password, Zimbra
Zimbra*: mail.corp.redhat.com
Browse Articles. not your PIN+Token.
• PIN + VPN, Google Apps, Google
• Submit a Ticket Token: Blue Jeans, Oracle, Calendar:
calendar.redhat.com
Why can't I connect to the VPN?
Click Open a Ticket. “Red Hat” wireless,
Verify that you are connected to a Google Drive: drive.redhat.com
• Track Your Tickets wired/wireless network and use your help.redhat.com,
Mojo: mojo.redhat.com
Click My Tickets. PIN+Token. rover.redhat.com
Oracle EBS*: rhebs.corp.redhat.com
When to Connect to the VPN
What should I do if my PIN and Blue Jeans: redhat.bluejeans.com
Learn Which IT Tools to Use:
Token won't work? Home/Public Wireless:
Visit mojo.redhat.com/community/it/ Rover |
Log in to token.redhat.com, click Home/Public Wired: rover.redhat.com
it-toolbox to see which tools IT Search:
Unlock Token, and follow the Red Hat Guest Wireless:
recommends based on your specific
instructions on the page. If the problem Rover | rover.redhat.com
needs.
persists, contact IT. Red Hat Wireless: People: /people

Are You a New Hire? Red Hat Wired (at Desk):


How do I join a Blue Jeans meeting? *Links containing ”corp” require a Red
Visit help.redhat.com/it-new-hire-hub Red Hat Wired (Not at Desk): Hat wired/wireless or VPN connection.
To join from a Red Hat office phone,
to review the basics of accessing,
dial 84336 (VIDEO) and enter the
setting up, and using IT tools.
Meeting ID when prompted. Personal Reference Information
To join via a web browser, enter the
Having an IT Emergency?
meeting ID at redhat.bluejeans.com. Username: Additional Information:
If you cannot access help.redhat.com,
Email Address: @redhat.com
(Desk number, email alias, etc.)
your laptop was lost or stolen, you
cannot log in to your account, etc. call Why can't I print to an office printer? Phone Number:
+1 (919) 754-4301 and leave a detailed You must be connected to the Red Hat
Phone Extension:
voice message. A Service Desk agent wired network at your desk or
connected to the VPN on a wireless Blue Jeans Meeting ID:
will contact you within 30 minutes.
network to print to an office printer. Email System: □ Gmail □ Zimbra

v. 1.2 Last updated 5/10/17

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