Vinay Garg, Prince2® Practitioner

E-Mail: [email protected];
[email protected]
Accomplishments: -
Contact: +91-9810417091
DOB : 8th July’1980
➢ Identified and Drove sales &
Business development in new
accounts Career summary
➢ Setting up team with diverse
competence to do transformation With a blend of rich cross functional 14+ work experience, strong
➢ Ensured continuous tracking & background with consistent proven track record of top performer.
returns in revenue along with
business controller An ambitious individual with positive, can-do attitude, coupled with
required level of enthusiasm.

Resilience to be able to sell into all market sectors with a

commitment to achieving excellent results and ability to learn about
new products & markets quickly. Articulate and well spoken.

Looking for growth opportunities with a vibrant, progressive and

forward-thinking company.

Professional Snapshot: -

TELECOM SALES

Sep’2013 Onwards
Ericsson India Global Services Pvt. Ltd

July’2010 – Jun’2013
Wipro Infotech Pvt. Ltd.

Soft Skills: - Service Delivery

Sep’2007 – Jun’2010
Huawei Telecommunication (India) Co. Pvt. Ltd.

July'2005 - August'2007
Ericsson India Pvt. Ltd.

Jun'2004 - July'2005
Tyco Electronics India Pvt. Ltd

Education: Bachelor in Technology Address: H. No-1939, Sector-4,

(Electronics & Telecommunication) Gurgaon (INDIA) - 122001

Responsibilities: -

Ericsson India Global Services Pvt. Ltd.

Handling Global Customers for Ericsson in various regions allocated and Setting up the Services
Portfolio for responding to Global requirements and driving the Managed Services sales.

➢ Develop a sales strategy, value proposition and engagement plan for each opportunity

➢ Working with Customer Units (CU), Regional EP’s, Region Operations and Business/Product Line

➢ Leading the discussions to understand individual customer/client needs and architect a solution that
uniquely fits those needs and responds to the customer challenges.

➢ Closely worked with Business line to develop new business portfolio.

Achievements: Developed first CORE as Service business model for Panasonic & Won.
Developed first Battery as a Service business model and presented to MBNL, UK
Developed App benchmarking business model to increase revenue.
Worked on tool Automation to bring the cost efficiencies on first level operation.
Developed Various business case, which includes 3UK business case also.

Wipro Infotech. Pvt. Ltd.

Worked as Practice Manager (Telecom). Have been assigned added responsibility as a Program
Manager for OEM Project, wherein I was involved in planning, service Delivery of projects according to strict
KPI/SLA. Main tasks include operation management and final validation of managed service solution and
coordinating the efforts of team members and third-party contractors or consultants to deliver KPI/SLA as
per contractual terms.

Responsibilities as Practice Manager.

➢ Sales, Commercial negotiation and closure of deals while building relationship with Key decision makers.
Cultivating and managing Client relationship.

➢ Respond to requests from customers, including pricing/proposal requests in a timely manner while
ensuring detailed risk assessments for non-standard opportunities.

➢ Accountable for New Business / Revenue & Collection target achievements, as defined for the account
under the organizational targets.

➢ At ease with budget limitations, deadlines, and high-pressure situations. Strong ability to influence
thinking, forge alliances and build consensus

➢ Responsible to overlook the ongoing business deliverables & align teams accordingly so as to ensure that
Customer expectations are met.
➢ Define project scope, goals and deliverables that support business goals in collaboration with
senior management and stakeholders.

Achievements: Won Ericsson TSG business & developed web reporting portal for CTO.
Won Vodafone Germany Enterprise Billing consolidation business.
Won MTS field service business.

Responsibilities as Program Manager.

 ➢ Liaise with project stakeholders on an ongoing basis.
➢ Set and continually manage operation expectations with team members and other stakeholders.
➢ Track operation milestones and deliverables as per agreed KPI/SLA and KPI negotiation with customer.
➢ Define operation success criteria and disseminate them to involved parties throughout project life cycle.
➢ Ensuring Network uptime
➢ Develop best practices and tools for project execution and management.
➢ Estimate the resources and participants needed to achieve project goals.
➢ Determine and assess need for additional staff and/or consultants and make the appropriate
recruitments if necessary during project cycle.

Achievements: Successfully retain the Airtel TNG Data Centre account.

Huawei Telecommunications (India) Co. Pvt. Ltd

Worked as O&M Manager (Service Delivery) with Huawei Managed service department for Various Indian
customers (TATA CDMA/Idea NGN/MTNL 3G). I was involved in planning, service Delivery of projects
according to strict KPI/SLA.

➢ Managing operation in cost effective manner as agreed SLA/KPI

➢ Operation Review Meeting with customer and customer signoff.
➢ Setup/Making Central NOC for managed service and developing operation process.
➢ Support to project team in rollout.
➢ Engage with managed service sales team for manpower dimension to calculate service cost.
➢ Ensuring Optimization with proper utilization of existing Resources and proposing network expansion
plan and resolve critical network issue in coordination with TAC team.

Achievements:

Ericsson India Pvt. Ltd.

Operation: -

➢ Integration of new MSS/MGW, MSC/VLR, GMSC, HLR, STP, SCP and BSC.
➢ Expansions and upgrade of switching nodes like MSC, SCP’s, STP, and HLR.
➢ SLA Management for Trouble Tickets/ Change Request & Work Orders received by Team
➢ Daily Operation & Maintenance and Preventive Maintenance of MSCS, MGW, MSC’s and BSC’s.
➢ Emergency handling by providing the temp. Solution and rectifying the problem.
➢ Definition & Creation of C7 signaling Links, HSL and Semi Permanent Connections.
➢ To analyze the daily reports such as MAPA Report, Interface Utilization Report & KPI and to improve the
quality of the network & Core Network dimensioning & Optimization.
➢ Co-ordination with Customer for Project Roll out and Acceptance Testing.
➢ Evaluating new products & services & its implementation
➢ Co-ordination with DNP (Dimensioning and Planning Team) for Network Performance.

Tyco Electronics Pvt. Ltd

➢ Maintenance of BSC/BTS/TRANSCODERS & BTS site creation.

➢ Rehoming of sites from one BSC to another BSC.
➢ Signaling creation, Trans coder configuration, Handover creation (intra & inter handover).
➢ BTS site optimization through T.N.M.S (making cross connection, measurement of Rx level).
➢ GPRS & EDGE activation (on cell level) & Cell broadcast activation.
➢ Modifying BSC & BTS Level Parameters to support EDGE Facility & adding Additional Gb links.

Growth Path: -
Area : Managed Services Sales
 Designation : General Manager

Area : Account Management - Sales, New Business Development

Designation : Manager

Area : Service Delivery– Managed Service

Designation : SDM

Area : Service Delivery -Managed Service

Designation : Switch Engineer

Rewards: -
➢ Ericsson – LFP certification in 2016 and Rewarded with Ace Award twice in Q3’2014 and Q2’2016
➢ Prince-2 Certification
➢ Huawei - Rewarded for Outstanding performance and provided Performance grade “A” for Year 2009.
➢ Has been awarded with best employee for the year 2006-2007 by Bharti cellular Ltd. for bringing
considerable increase in revenue in U.P. West Telecom circle.