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Organisation: Job Title

This job posting is for an Admin Assistant, Customer Services position at PERGAS. The role involves providing customer service and administrative support, including assisting customers at the front counter, handling payments and inquiries via phone and email, managing classroom bookings and book inventory, and performing other administrative duties. The ideal candidate will have a diploma, at least 2 years of customer service experience, proficiency in Microsoft Office, and strong communication, administrative, and multitasking skills.

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Asri Abd Rahim
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24 views

Organisation: Job Title

This job posting is for an Admin Assistant, Customer Services position at PERGAS. The role involves providing customer service and administrative support, including assisting customers at the front counter, handling payments and inquiries via phone and email, managing classroom bookings and book inventory, and performing other administrative duties. The ideal candidate will have a diploma, at least 2 years of customer service experience, proficiency in Microsoft Office, and strong communication, administrative, and multitasking skills.

Uploaded by

Asri Abd Rahim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Organisation: PERGAS

Job Title: Admin Assistant, Customer Services

General Purpose of Position:


The Admin Assistant, Customer Services supports the organisation by attending to
customers at the counter, over the phone and through email correspondences, in
a timely manner.

Summary of Responsibilities/Duties:
- Provide directions and assistance to Pergas customers at the information
counter
- Attend to payments, walk-in registration, enquiries and feedback at the
information counter, via phone and email
- Manage book inventory
- Manage classroom bookings
- Conduct opening and closing of payment transactions
- Perform any other administrative duties

Education and Experience:


- Diploma in any field of studies
- At least 2 years of relevant customer service related experience
- Familiar with the expectations of a Volunteer Welfare Organisation

Profile:
- Able to work long hours and over the weekends
- Able to work in a fast-paced and demanding environment
- Adept at working individually with minimal supervision and also with varied
teams and workgroups
- Self-motivated and dependable
- Attentive and proactive
- Honest and trustworthy
- Patient and respectful
- Meticulous with an eye for details
Type of Skills and/or License or Certification Required:
- Excellent service orientation skills
- Adept in administrative works including filing and reporting
- Able to articulate data and information in a meaningful manner
- Well-versed in Microsoft Office software suite
- Good interpersonal skills
- Good time management
- Proficient in English and Malay language
- Good organisational skills
- Adept at multi-tasking
- Strong verbal and written communication

Internal/External Contact:
External - Customers, students, Asatizah, low income clients
Internal - Staff members

Physical Work Environment:


- Desk-job in an office setting

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