Oracle FLEXCUBE

Customer Information File User Manual

Release 5.0.2.0.0
Part No E52129-01
 Table of Contents (index)
1.1. Customer Information Capture ............................................................................................. 3
1.2. 8053 - Customer Addition .................................................................................................... 4
1.3. CI501- Assisted Customer Creation................................................................................... 10
1.4. CIM09 - Customer Information Master Maintenance ......................................................... 19
1.5. CIM11 - Customer Detail Maintenance .............................................................................. 44
1.6. CIM17 - Corporate Customer Details ................................................................................. 53
1.7. CHM52 - Customer Document Maintenance ..................................................................... 62
1.8. TDS05 - Customer Special Tax Code Maintenance .......................................................... 69
1.9. Customer Image Capture ................................................................................................... 77
1.10. 7102 - Link Cust Image .................................................................................................... 78
1.11. 7103 - Unlink Cust Image ................................................................................................. 83
1.12. 7104 - Authorise Captured Image .................................................................................... 86
1.13. 7105 - Customer Image Display....................................................................................... 90
1.14. 7111 - Modify Customer Image ........................................................................................ 95
1.15. 3000 - Thumb Print Interface ........................................................................................... 99
1.16. Customer Based Transactions ....................................................................................... 102
1.17. 7101 - IC No - Short Name Change ............................................................................... 103
1.18. CI002 - Backoffice User Definition* ................................................................................ 108
1.19. CI141 - Customer To Customer Relation ....................................................................... 114
1.20. CI162 - Combined Statement Plan ................................................................................ 121
1.21. CIM10 - Customer NLS Details Maintenance ................................................................ 129
1.22. CIM12 - Customer Contact/Complaint log Maintenance ............................................... 134
1.23. CIM13 - Customer Memo Maintenance ......................................................................... 144
1.24. CIM16 - Customer Dormancy Status Maintenance ....................................................... 148
1.25. CIM18 - CBR Details Maintenance ................................................................................ 152
1.26. CIM19 - Customer BlackList Details .............................................................................. 156
1.27. CIM20 - Investor Services – Customer Data - Inquire* .................................................. 161
1.28. CIM21 - Customer Account Restriction/ Block ............................................................... 168
1.29. CIM30 - Customer Maturity Processing Maintenance ................................................... 175
1.30. CIM39 - Customer ID Change Maintenance .................................................................. 180
1.31. CIM42 - Customer Lock/Unlock System ........................................................................ 187
1.32. CIM54 - Customer ID Verification Maintenance* ........................................................... 191
1.33. CIM56 - Customer ID Verification History Change* ....................................................... 196
1.34. CIM57 - Customer Anniversary Maintenance ................................................................ 200
1.35. CIM78 - Customer Information Maintenance* ................................................................ 204
1.36. BAM64 - Customer-Account-Nominee Cross-Reference .............................................. 216
1.37. CIM14 - Customer Type - IC Type Cross Reference. .................................................... 221
1.38. STM81 - Customer Blacklist Details Modification .......................................................... 226
1.39. ETM01 - Customer Alerts Registration .......................................................................... 232
1.40. CIM25 - Blacklist Restriction Maintenance .................................................................... 240
1.41. Customer Enquiry........................................................................................................... 243
1.42. 2000 - CTI Customer Search* ........................................................................................ 244
1.43. 7004 - Customer Name and Address Inquiry................................................................. 251
1.44. 7100 - All Balance Inquiry .............................................................................................. 255
1.45. CI001 - Contract Details Inquiry ..................................................................................... 264
1.46. CI999 - Customer Account Relation Inquiry - Zoom Inquiry .......................................... 284
1.47. CIM55 - Customer ID Verification History Inquiry* ......................................................... 290
1.48. CI502 - Offers Inquiry ..................................................................................................... 294
1.49. CI503- Create Lead ........................................................................................................ 301
1.50. CI504 - Customer Service Maintenance ........................................................................ 308
1.1. Customer Information Capture
Oracle FLEXCUBE supports capture of customer details at a global level. The CIF module
encompasses the whole process of adding a new customer to the bank’s customer base,
subsequent maintenance of their details and cross-references between the customer and their
accounts in the bank.
1.2. 8053 - Customer Addition
Using this option you can add the details of a new customer to the customer information
database . A customer can be added to the system while initiating to open an account, or even
before opening an account.
During the process of account opening, the system validates to check if the customer is new or
an existing customer. If the given details of the customer do not meet the search criteria, the
system prompts the teller stating that ‘It is a new customer’ and displays this option.
The system also restricts the teller from operating the account of a customer, who is a staff of the
bank for security reasons.

Definition Prerequisites
 CIM01 - Signature Types Maintenance
 CIM02 - Business Type Maintenance
 CIM03 - Customer Prefixes Maintenance
 CIM04 - Profession Codes Maintenance
 CIM08 - Customer Types Maintenance
 BAM75 - State Codes Maintenance
 BAM72 - Customer City Maintenance

Modes Available
Not Applicable

To add a new customer

1. Type the fast path 8053 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Addition.
2. The system displays the Customer Addition screen.

Customer Addition
Field Description

Field Name Description

Home [Mandatory, Drop-Down]

Branch Select the home branch of the customer from the drop-down list.
It is defaulted to the branch code of the user who is logged in.
Customer IC [Mandatory, Alphanumeric, 30]
Type the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer even
when the customer opens a new account in another branch. A social security
number, passport number, birth certificate or corporate registration can be used
as a customer IC.
In countries where there is no concept of a unique identification criteria, this can
be configured to be auto-generated.
Category [Mandatory, Drop-Down]
Select the category of the customer from the drop-down list.
For example, Tax Paying Individual, Church, Foreign Corporate, etc. You can
 choose to set up multiple customer types to segregate the customers using the
Customer Types Maintenance (Fast Path: CIM08) option.
Further processing such as tax applicable, Service Charges, etc., are levied
based on the customer type.
CIF Type [Mandatory, Drop-Down]
Select the type of registered entity from the drop-down list.
The options are:
 Customer
 Prospect

IC Type [Display]
This field displays the IC type of the customer, based on the option selected in
the Category field.
An IC type is internally linked to every customer category/customer type. This
field is displayed when the category is selected for the customer.
Language [Mandatory, Drop-Down]
Select the appropriate language from the drop-down list.
It is the language in which the bank would interact with the customer.
Customer ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.
Full Name [Conditional, Alphanumeric,100]
Type the full name of the corporate customer.
For Individual customer, this will be disabled and will be a concatenation of First
Name, Middle Name and Last Name.
Salutation [Conditional, Drop-Down]
Select the salutation to be used for the customer from the drop-down list.
This field is mandatory for individual customers. Various prefixes can be
maintained using the Customer Prefixes Maintenance (Fast Path: CIM03)
option.
For example, Mr., Mrs., Miss, M/s, etc.
This field is disabled and set to M/s option for corporate customers.
First Name [Mandatory, Alphanumeric, 252]
Type the first name of the customer.
Middle Name [Optional, Alphanumeric, 252]
Type the middle name of the customer.
Last Name [Optional, Alphanumeric, 252]
Type the last name of the customer.
Short Name [Mandatory, Alphanumeric, 20]
Type the short name of the customer.
The short name is defaulted when the user enters the full name of the customer.
The user can modify it, if required.
The full name as well as the short name will be displayed in capital letters only,
even if it is entered in small letters.
Address [Mandatory, Alphanumeric, 35]
Type the address of the customer.
It has 3 lines for the address. It accept character, numbers and "#" as special
character.
Town/City [Mandatory, Drop-Down]
Select the name of the town or city, where the customer resides, from the drop-
down list.
This can be configured to be optional, if the bank so desires.
State [Mandatory, Drop-Down]
Select the name of the state, where the customer resides, from the drop-down
list.
Country [Mandatory, Drop-Down]
Select the name of the country, where the customer resides, from the drop-
down list.
Nationality [Mandatory, Drop-Down]
Select the nationality of the customer from the drop-down list.
Country of [Mandatory, Drop-Down]
Residence Select the customer’s country of residence from the drop-down list.

Zip [Mandatory, Alphanumeric, 10]

Type the zip code of the city where the customer resides.
Birth/Reg [Mandatory, Pick List, dd/mm/yyyy]
Date Select the birth date in case of the individual customer or the registration date in
case of a corporate customer.
Based on the details entered in this field the system identifies a customer as a
major or a minor.
Resi Phone [Mandatory, Numeric, Three, Five, 20]
No Type the residence contact number of the customer.

Customer [Conditional, Drop-Down]

Education Select the education of the customer from the drop-down list.
This field is disabled for corporate type of customer.
Mobile No [Optional, Numeric, 20]
Type the mobile number of the customer.
Email ID [Optional, Alphanumeric, 40]
Type the email address of the customer.
Gender [Conditional, Drop-Down]
Select the gender of the individual customer from the drop-down list.
This field is disabled for corporate type of customer.
Marital [Conditional, Drop-Down]
Status Select the marital status of the individual customer from the drop-down list.
This field is disabled for corporate type of customer.
Staff [Conditional, Check box]
Select the Staff check box, if the customer is a staff of the bank.
This field is disabled for corporate type of customer.
Employee Id [Conditional, Alphanumeric, Six]
Type the employee id of the bank staff.
 This field is enabled if the Staff check box is selected.
Business [Conditional, Pick List]
Select the business of the corporate customer from the pick list.
The values displayed in the option are the business segments to which the
customer's belong. Each business type is defined in the Business Type
Maintenance (Fast Path: CIM02) option.
This field is disabled for individual type of customer.
Profession [Conditional, Drop-Down]
Select the profession of the customer from the drop-down list.
The profession codes are maintained in the Profession Codes Maintenance
(Fast Path: CIM04) option.
This field is disabled for corporate type of customer.
Mother [Conditional, Alphanumeric, 252]
Maiden's Type the mother maiden's name.
Name
This field is enabled for individual customers.

3. Enter the customer IC and select the category from the drop-down list.
4. Click the Val. Customer button. The system will validate the existence of the customer
using the above combination.
5. The system displays the message "This is a new Customer". Click the OK button.
OR
The system displays the message "This is an existing Customer". The system will disable
the addition process.
6. Enter the contact details, address details, and the personal information of the customer.

Customer Addition
 7. Click the Ok button.
8. The system displays the unique customer identification number. Click the Ok button.
9. The system displays the message " Do you want to continue with Customer Document
Maintenance? ". Click the Ok button.
10. The system displays the Customer Document Maintenance (Fast Path: CHM52) option.
For more details, refer to this option in the Customer Information User Manual.
1.3. CI501- Assisted Customer Creation
Using this option you can add the details of a new customer or a prospect. A customer can be
added to the system at the time of account opening, or before it. During the process of account
opening, the system validates to check if the customer is new or an existing customer.
You can also perform a CRM search using this option. The detail of the customer added in Oracle
FLEXCUBE is also updated in CRM.
Note: The validations provided in this option are based on Oracle FLEXCUBE.

Definition Prerequisites
Not Applicable

Modes Available
Not Applicable

To add a new customer

1. Type the fast path CI501 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Others > Assisted Customer Creation.
2. The system displays the Assisted Customer Creation screen.

Assisted Customer Creation

Field Description

Field Name Description

Customer Search

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-down
list.
The options are:
 Customer name
 Customer ID- Unique identification given by the bank.

Customer Type [Conditional, Drop-Down]

Class
Select the class of the customer from the drop-down list.
The options are:
 Corporate
  Individual
This field is mandatory if Customer Name option is selected in the
Search Criteria drop-down list.

Customer Search [Mandatory, Drop-Down]

Type
Select the search type of the customer from the drop-down list.
The options are:
 Customer
 Prospect
 CRM Search
If you select the Prospect or CRM Search option, system will directly
search in CRM for matching records.

Contact [Conditional,Numeric, 10]

ID/Customer ID
Type the unique contact or customer identification code.
This field is enabled if the Customer ID option is selected in the Search
Criteria drop-down list.

Full Name [Conditional, Alphanumeric, 254]

Type the full name of the customer.
This field is enabled if the Corporate option is selected in the Customer
Type Class drop-down list.

First Name [Conditional, Alphanumeric, 30]

Type the first name of the customer.
This field is enabled if the Individual option is selected in the Customer
Type Class drop-down list.
It is mandatory to provide either the first name or the last name of the
customer, to search the details.

Last Name [Conditional, Alphanumeric, 30]

Type the last name of the customer.
This field is enabled if the Individual option is selected in the Customer
Type Class drop-down list.
It is mandatory to provide either the first name or the last name of the
customer, to search the details.

3. Select the search criteria , customer type class and customer search type from the drop-
down list.
4. Type the search string, based on the search criteria and click the Search button to search
records based on the search criterion entered.
5. If its a new customer then the system displays the message "No Such Customer exists".
Click the OK button.
OR
The system displays the a list of customer's that match the search criterion.Select the
required customer.
Assisted Customer Creation

6. Enter the relevant details in the Customer Details and Address Details tab.

Customer Details
Field Description

Field Name Description

Home [Mandatory, Drop-Down]

Branch
Select the home branch of the customer from the drop-down list.
It is defaulted to the branch code of the user who is logged in.

Customer IC [Mandatory, Alphanumeric, 30]

Type the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer even
when the customer opens a new account in another branch. A social security
number, passport number, birth certificate or corporate registration can be used
as a customer IC.
Category [Mandatory, Drop-Down]
Select the category of the customer from the drop-down list.
For example, Tax Paying Individual, Church, Foreign Corporate, etc.
Further processing such as tax applicable, Service Charges, etc., are levied
based on the customer type.
IC Type [Display]
This field displays the IC type of the customer, based on the option selected in
the Category field.
An IC type is internally linked to every customer category/customer type. This
field is displayed when the category is selected for the customer.
Language [Mandatory, Drop-Down]
Select the appropriate language from the drop-down list.
It is the language in which the bank would interact with the customer.
Customer ID [Display]
This field displays the ID of the customer once the record is added.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.
Salutation [Conditional, Drop-Down]
Select the salutation to be used for the customer from the drop-down list.
This field is mandatory for individual customers. Various prefixes can be
maintained using the Customer Prefixes Maintenance (Fast Path: CIM03)
option.
For example, Mr., Mrs., Miss, M/s, etc.
This field is disabled and set to M/s option for corporate customers.
First Name [Mandatory, Alphanumeric, 30]
Type the first name of the customer.
Middle Name [Optional, Alphanumeric, 30]
Type the middle name of the customer.
Last Name [Optional, Alphanumeric, 30]
Type the last name of the customer.
Full Name [Conditional, Alphanumeric,254]
Type the full name of the corporate customer.
For Individual customer, this will be disabled and will be a concatenation of
First Name, Middle Name and Last Name.
Short Name [Mandatory, Alphanumeric, 20]
Type the short name of the customer.
Birth/Reg [Mandatory, Pick List, dd/mm/yyyy]
Date Select the birth date in case of the individual customer or the registration date in
case of a corporate customer.
Based on the details entered in this field the system identifies a customer as a
major or a minor.
Customer [Conditional, Drop-Down]
Education Select the education of the customer from the drop-down list.
This field is disabled if the Corporate option is selected in the Customer Type
Class drop-down list.
Gender [Conditional, Drop-Down]
Select the gender of the individual customer from the drop-down list.
This field is disabled if the Corporate option is selected in the Customer Type
Class drop-down list.
Email ID [Optional, Alphanumeric, 40]
Type the email address of the customer.
Staff [Conditional, Check Box]
Select the Staff check box, if the customer is a staff of the bank.
This field is disabled if the Corporate option is selected in the Customer Type
Class drop-down list.
Profession [Conditional, Drop-Down]
Select the profession of the customer from the drop-down list.
The profession codes are maintained in the Profession Codes Maintenance
(Fast Path: CIM04) option.
This field is disabled if the Corporate option is selected in the Customer Type
Class drop-down list.
Marital [Conditional, Drop-Down]
Status Select the marital status of the individual customer from the drop-down list.
This field is disabled if the Corporate option is selected in the Customer Type
Class drop-down list..
Nationality [Mandatory, Drop-Down]
Select the nationality of the customer from the drop-down list.
Employee Id [Conditional, Alphanumeric, Six]
Type the employee id of the bank staff.
This field is enabled if the Staff check box is selected.
Business [Conditional, Pick List]
Select the business of the customer from the pick list.
The values displayed in the option are the business segments to which the
customer's belong. Each business type is defined in the Business Type
Maintenance (Fast Path: CIM02) option.
Mother's [Conditional, Alphanumeric, 252]
Maiden Type the mother maiden's name.
Name
This field is disabled if the Corporate option is selected in the Customer Type
Class drop-down list.

Address Details
Field Description

Field Name Description

Address [Mandatory, Alphanumeric, 35, Three Lines]

Type the address of the customer.
It has three lines for the address. It accept character, numbers and "#" as
special character.
State [Mandatory, Drop-Down]
Select the name of the state, where the customer resides, from the drop-
down list.
Town/City [Mandatory, Drop-Down]
Select the name of the town or city, where the customer resides, from the
drop-down list.
This can be configured to be optional, if the bank so desires.
Country [Mandatory, Drop-Down]
Select the name of the country, where the customer resides, from the
drop-down list.
Country Of [Mandatory, Drop-Down]
Residence Select the name of the country where the customer resides, where the
customer resides, from the drop-down list.
Postal Code [Mandatory, Numeric, 10]
Type the postal code of the customer.
Phone(Resi) [Mandatory, Numeric, 24]
Type the residence phone number of the customer.
Mobile [Optional, Numeric, 10]
Type the mobile number of the customer.
7. Click the Ok button.
8. The system displays the message "Transaction Completed successfully". Click the Ok
button.
1.4. CIM09 - Customer Information Master Maintenance
Using this option basic information of a customer can be maintained . Information such as the
customer's mailing address, permanent address, corporate information, etc., can be captured.
This back-office maintenance allows for maintenance of additional customer information apart
from the basic customer information added during customer addition.Since the customer addition
is done as a separate transaction, the Add mode will be disabled in this option.

Definition Prerequisites
 8053 - Customer Addition
 CIM06 - Income Slabs Maintenance
 CIM07 - Relation Master Maintenance
 BAM03 - Branch Master Maintenance

Modes Available
Modify, Cancel, Amend, Authorize, Inquiry. For more information on the procedures of every
mode, refer to Standard Maintenance Procedures.

To modify the customer information master details

1. Type the fast path CIM09 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Information Master Maintenance.
2. The system displays the Customer Information Master Maintenance screen.
Customer Information Master Maintenance

Field Description

Field Description
Name

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria, to search for the customer, from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during customer
addition.
 Customer ID- Unique identification given by the bank.

Search [Mandatory, Alphanumeric, 20]

String
Type the search string, to search for a customer, corresponding to the search criteria
selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of the
 letter(s) of the short name or IC can be entered. The system displays the pick list of
all those customers having those letters in their respective criteria. Choose the
appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can search the
above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the combination, the
system can identify the customer as an existing customer even when the customer
opens a new account in another branch. A social security number, passport number,
birth certificate or corporate registration can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after customer
addition is completed successfully. This running number, unique to a customer
across the system, is generated after the system has identified the Customer IC and
Customer Category combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

Home [Display]
Branch
This field displays the branch, where the customer's account is maintained.
It is maintained in the Branch Master Maintenance (Fast Path: BAM03) option.

Full [Display]
Name
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast Path:
8053) option.

Short [Display]
Name
This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.
The customer short name can be changed through the Change Customer Name/IC
Number (Fast path: 7101) option.

3. Click the Modify button.

4. Select the search criteria from the drop-down list.
5. Type the search string, press the <Tab> key.
6. The system displays a list of customer's that match the search criterion.
7. Select the customer from the pick list. The customer details are displayed in the screen.

Customer Information Master Maintenance

 8. Modify the relevant information in the various tabs.

Basic Information
Field Description

Field Name Description

CIF Type [Conditional, Drop-Down]

Select the Customer option to convert a prospect into a customer.
This field is disabled in case of an existing customer.
Conversion [Conditional, Pick List]
Date
Select the Conversion Date from the pick list.
It is the date on which the prospective customer is converted into an existing
customer.
This field is enabled only if the CIF type is Prospect.

Salutation [Display]
This field displays the salutation of the customer.
It is defaulted from the Customer Addition (Fast Path: 8053) option.

First-name [Display]
This field displays the first name of the customer.
Mid-name [Display]
This field displays the middle name of the customer.

Last-name [Display]
This field displays the last name of the customer.

Special [Optional, Check Box]

Customer Select the Special Customer check box if the customer belongs to special
category.
User templates having restricted access to transactions, adhoc report
inquiries / generation can be defined for special category customers in the
Template Profile Maintenance (Fast Path: SMM01) option.

Staff [Conditional, Check Box]

Select this check box if the customer is a staff member of the bank.
This field is enabled if the Staff option is selected from the Category drop-
down list in the Customer Addition (Fast Path: 8053) option.

Global [Optional, Check Box]

Select the Global check box, if the customer has to be replicated to
FLEXCUBE Corporate Module.
The CL Tracking Details tab will be enabled only if this check box is
selected.

Member [Optional, Check Box]

Select the Member check box, if the customer is a member of any
association or club.

Keep In Office [Optional, Check Box]

Select the Keep In Office check box, if the customer wants to direct the bank
to hold his mails/statements in the home branch.
The Keep In Office option allows the customer to direct his correspondence
with the bank to be held in the home branch.
If the Keep In Office check box is selected, in the Modify mode the Hold
Mail Address tab is displayed with the alternate address. This address
cannot be modified.
By default, the system displays the home branch address as the hold mail
address.

Membership [Conditional, Alphanumeric, 20]

No
Type the membership number of the customer if he is a member of any
association or club.
This field is enabled only if the Member check box is selected.

Report Group [Optional, Drop-Down]

Select the report group, to which the customer belongs, from the drop-down
list. There could be a maximum of three report groups to which a customer
can belong.
This is provided for information only and has no processing implications.
Income Tax [Optional, Alphanumeric, 20]
No
Type the identification number of the customer provided by the Income Tax
Department for the purpose of tracking tax liabilities.

Officer Id [Optional, Drop-Down]

Select the Officer Id from the drop-down list.
It is the ID of the officer, who entered the customer details or the ID of the
relationship manager who has been assigned to the customer.

Language [Mandatory, Drop-Down]

Select the language from the drop-down list.
It is the customer's preferred language while communicating with the bank.

Guardian [Display]
Type
This field displays the type of the guardian.
A guardian is required when the customer is a minor.
The options are:
 No Guardian - The system displays this option when the customer
does not have a guardian. By default, the system displays this option
when the customer is a major.
 Natural Guardian - The system displays this option when the parents
of the customer are his guardians.
 Legal Guardian - The system displays this option when the guardians
of the customer are guardians by law

Employee ID [Optional, Alphanumeric, 16]

Type the employee ID of the customer, if the customer is a staff of the bank.

Default Acct [Optional, Alphanumeric, 16]

No
Type the customer's default account number.

Employer Code [Optional, Pick List]

Select the employer code from the pick list. The employer name is displayed
in the adjacent field.
These codes are maintained using the Company Master Maintenance (Fast
Path: BAM81) option.

Minor Status [Display]

This check box indicates, if the customer is a minor.

Restricted [Display]
This field displays whether the customer is a restricted customer or not.
This is maintained in the Customer Account Restriction option (Fast Path:
CIM21).
Only tellers with suitable capability will be able to inquire and post
transactions into restricted accounts. Normal tellers will not be able to
transact on the account.
Customer [Display]
Status
This field displays the customer status.

Secrecy level [Optional, Drop-Down]

Select the level of secrecy of the customer information from the drop-down
list. It ranges from 1 to 6 and can be customized as per customer
requirement.

CRIF Consent [Optional, Drop-down]

Level
Select the CRIF Consent Level from the drop-down list.
It is the level of consent given by the customer to the bank with regards to
sharing his information with the third parties.

Customer [Display]
Block Status
This check box displays whether the customer is blocked for transaction.

Reason [Display]
This field displays the reason for the customer block.

Verification [Optional, Check Box]

Status Select the Verification Status check box to indicate confirmation of the
verification for the customer.

Date of [Display]
Verification
This field displays the date on which the customer status is verified.

Reason for [Optional, Drop-Down]

Verification
Select the reason for the status verification from the drop-down list.

Fx Customer [Mandatory, Drop-Down]

Category
Select the category of the Fx customer from the drop-down list.
By default system displays the value as Z as the Fx customer category which
is defaulted at the time of customer addition. The Z customer category is
considered as the worst FX customer category.
The customer category is used for grading and rate calculation purpose. The
value in this field is defined at the back end as part of Day 0 setup.

IC Details

Category [Display]
This field displays the category of the customer.
For example, Tax Paying Individual, Church, Foreign Corporate, etc. You can
choose to set up multiple customer types to segregate the customers using
the Customer Types Maintenance (Fast Path: CIM08) option.
Further processing such as tax applicable, Service Charges, etc., are levied
based on the customer type.
IC Type [Display]
This field displays the IC type of the customer, based on the category to
which the customer belongs.
This is maintained in the Customer Types Maintenance (Fast Path: CIM08)
 option.

Current IC No [Display]
This field displays the current IC number of the customer.

Old IC No [Display]
This field displays the old IC number of the customer, if any.

Mailing Address
This is the address to which customer's account statements are mailed. At the CASA Account
level, it is possible to indicate if the statements are to be sent to Customer level address or
Account level address or both. The system, by default displays the address mentioned in the
Customer Addition option (Fast Path: 8053).
To modify the mailing address of the customer, the following details are captured:

Field Description

Field Name Description

Address [Mandatory, Alphanumeric, 35]

 Type the mailing address of the customer. The address can be mentioned in
three lines.

City [Mandatory, Pick List]

Select the name of the city where the customer's mails should be sent from
the pick list.

State [Mandatory, Pick List]

Select the name of the state where the customer's mails should be sent from
the pick list.

Country [Mandatory, Drop-Down]

Select the name of the country, where the customer’s mails should be sent,
from the drop-down list.

Phone (office) [Optional, Numeric, Three, Five, 20, Five]

Type the customer's office contact number. It is split into 4 parts:
 Country code
 Area Code
 Phone Number
 Extension

Postal Code [Mandatory, Numeric, 10]

Type the postal code of the customer's mailing address.

Phone (Res.) [Optional, Numeric, Three, Five, 20, Five]

Type the customer's residential contact number. It is split into 4 parts:
 Country code
 Area Code
 Phone Number
 Extension

Telex/ [Optional, Alphanumeric, 15]

HandPhone
Type the mobile number of the customer.

Fax No [Optional, Numeric, 15]

Type the fax number of the customer.

Permanent/Registration Address
This is the permanent address of the customer. The system, by default displays the address
mentioned in the Customer Addition (Fast Path: 8053) option as the permanent address of the
customer. This address can however be modified using this maintenance.
Field Description

Field Name Description

Address [Mandatory, Alphanumeric, 35]

Type the permanent address of an individual customer or the head quarter
address in case of a corporate customer. The address can be mentioned in three
lines.

City [Mandatory, Pick List]

Select the name of the city, of the customer’s permanent/head quarter address,
from the pick list.

State [Mandatory, Pick List]

Select the name of the state, of the customer's permanent/head quarter address,
from the pick list.

Country [Mandatory, Drop-Down]

Select the name of the country of the customer's permanent/head quarter
address from the drop-down list.

Postal Code [Mandatory, Numeric, 10]

 Type the postal code of the customer's permanent/head quarter address.

Email/ [Optional, Alphanumeric, 40]

Internet ID
Type the e-mail ID of the customer.

Mobile [Optional, Numeric, 20]

Type the mobile number of the customer.

Mobile [Optional, Alphanumeric, 40]

Email ID
Type the mobile email ID of the customer.

Hold Mail Address

If the Keep In Office flag is set ON, the customer statements/advices should be sent to customer
home branch address. In this case, the system defaults the address of the home branch as
maintained in Branch Master Maintenance (Fast Path: BAM03) option. It will be used in
statement/advices generation for all the accounts of such customer's.

Field Description

Field Description
Name
Address [Display]
This field displays the home branch address of the customer, where the customer
has opened the account. The address can be mentioned in three lines.

City [Display]
This field displays the city name.

State [Display]
This field displays the state name.

Country [Display]
This field displays the country name.

Postal [Display]
Code
This field displays the postal code.

Corporate Customer Info

Incase of corporate customers , additional details can be maintained/modified using this tab.

Field Description
Field Name Description

Business [Optional, Pick List]

Type
Select the business type of the customer from the pick list.
Business types are mentioned using the Business Type Maintenance (Fast
Path: CIM02) option and are added while adding a customer in the Customer
Addition (Fast Path: 8053) option.
This field is applicable for both individual and corporate customers.

Date [Mandatory, Pick List, dd/mm/yyyy]

Registered
Select the registration date of the corporate customer from the pick list.

Registration [Optional, Alphanumeric, 15]

no
Type the registration number of the corporate customer.

Signatories

Name [Optional, Alphanumeric, 40]

Type the names of the authorised signatories of the corporate customer.

Designation [Optional, Alphanumeric, 40]

Type the designations of the authorised signatories of the corporate customer.

Directors/Partners

Name [Optional, Alphanumeric, 40]

Type the list of names of the directors or partners of the corporate customer.

CL Tracking Details
The CL Tracking Details tab enables the bank to maintain the customer central liability
information. The central liability (CL) tracking is done in FLEXCUBE Corporate. A sequence of
actions needs to be performed to define the Central Liability enable it to be effective.
When a customer is not a part of a group, the group level limits such as FX-Clean Risk Limit,
Secured Clean Risk Limit, Secured PSTL Risk Limit, etc., are same as that of customer level
limits such as Customer FX-Clean Risk Limit, Customer Secured Clean Risk Limit, Customer
Secured PSTL Risk Limit, etc.
When the customer is a part of a group, then the liability number selected/entered should be the
group liability number. For example, Customer A and Customer B belong to group Z. In this case,
all the three customer's, including the group, are defined as separate customer's in FLEXCUBE
Retail, each having its own FLEXCUBE Customer ID. When defining group Z, the group level
limits are defined and customer level limits are unassigned. However when defining customer's A
or B, the FLEXCUBE Customer ID of group Z is entered as liability number and the customer
level such as Customer FX-Clean Risk Limit, Customer Secured Clean Risk Limit, Customer
Secured PSTL Risk Limit, etc., are to be entered. The system automatically displays the FX-
Clean Risk Limit, Secured Clean Risk Limit, Secured PSTL Risk Limit, etc., of group.
Field Description

Field Name Description

Liability Number [Display]

This field displays the Customer ID of the customer as the Liability
Number.
If the customer is a part of a group, then the parent Customer ID
would be needed to be selected from the pick list.
Even after replication of the customer, in the modify mode the system
would allow the user to change the liability ID to any other customer
ID.

Credit Rating [Optional, Alphanumeric, 45]

Type the credit rating assigned to the customer as per the banks
rating scale.

Revision Date [Mandatory, Pick List, dd/mm/yyyy]

This field displays the date on which the credit limits set for the
customer will be revised.
Total Limit Amount [Mandatory, Numeric, 11, Two]
Type the overall limit assigned to a group or customer.
Though the total of each sub-limits to be defined can be greater than
this value, each of the sub-limits cannot exceed this value.

Limit Currency [Mandatory, Drop-Down]

Select the currency in which the limit amounts are being defined from
the drop-down list.
By default the local currency is the limit currency.

FX-Clean Risk Limit [Mandatory, Numeric, 9, Two]

Type the unsecured foreign exchange limit available for the group or
customer.

Customer - Fx Clean [Mandatory, Numeric, 9, Two]

Risk Limit
Type the unsecured foreign exchange limit available to a customer.
If the customer is a part of a group, then this limit has to be less than
or equal to FX-Clean Risk Limit.

Secured Clean Risk [Mandatory, Numeric, 9, Two]

Limit
Type the secured clean risk limit available on the group or customer.

Customer - Secured [Mandatory, Numeric, 9, Two]

Clean Risk Limit
Type the secured clean risk limit available to the customer.
If the customer is a part of a group, then this limit has to be less than
or equal to Secured Clean Risk Limit.

Secured PSTL Risk [Mandatory, Numeric, 9, Two]

Limit
Type the secured pre-settlement risk limit (PSTL) available on the
group or customer.

Customer - Secured [Mandatory, Numeric, 9, Two]

PSTL Risk Limit
Type the secured pre-settlement risk limit (PSTL) available on the
customer.
If the customer is a part of a group, then this limit has to be less than
or equal to Secured PSTL Risk Limit.

AFL Issuance Date [Mandatory, Pick List, dd/mm/yyyy]

Select the AFL Issuance date from the pick list.

AFL Expiry Date [Mandatory, Pick List, dd/mm/yyyy]

Select the AFL Expiry date from the pick list.

AFL Effective Date [Mandatory, Pick List, dd/mm/yyyy]

Select the AFL Effective date from the pick list.

Last Renewal Date [Mandatory, Pick List, dd/mm/yyyy]

Select the last renewal date from the pick list.
Unadvised [Optional, Check Box]
Select the Unadvised check box, if all limit facilities to a customer
across FLEXCUBE has been suspended and any credit that is to be
forwarded to the customer has to be under authorisation.

Documentation [Optional, Check Box]

Complete Select the Documentation Complete check box, if all the documents
have been received.

Customer MIS Info

This screen enables the user to link MIS codes at the customer level.

Field Description

Field Description
Name

MIS [Display]
Class
This field displays the list of MIS classes that are set up and downloaded.
 These MIS classes are to be defined in FLEXCUBE Corporate.
MIS class code is an identifier for the kind of entity that is identified as the basis for
MIS reporting. There can be multiple codes under each overall head. The most basic
attribute of an MIS class is its type.
An MIS class in Oracle FLEXCUBE can belong to one of the following types:
 Customer type
 Transaction type
 Composite Type
You can define a maximum of ten MIS classes for each of the above types.
The MIS type helps classify reporting based on either, a customer or a transaction. An
MIS class belonging to the customer type helps you generate your profitability for a
customer. Similarly, MIS class belonging to the transaction type helps you generate
your profitability report based on transactions.
For example, Industry Segment can be an MIS Class

MIS [Optional, Drop-Down]

Code
Select the MIS code corresponding to the MIS Class from the drop-down list.

Composite MIS Info

Composite MIS codes for a customer are to be defined in this screen. Apart from the Customer
MIS codes defined earlier, an additional 10 MIS codes can be linked at the customer composite
level for MIS reporting.
Field Description

Field Description
Name

MIS [Display]
Class
This field displays the list of MIS classes that are set up and downloaded. These MIS
classes are to be defined in FLEXCUBE Corporate.
MIS class code is an identifier for the kind of entity that is identified as the basis for
MIS reporting. There can be multiple codes under each overall head. The most basic
attribute of an MIS class is its type.
An MIS class in FLEXCUBE Retail can belong to one of the following types:
 Customer type
 Transaction type
 Composite Type
You can define a maximum of ten MIS classes for each of the above types.
The MIS type helps classify reporting based on either, a customer or a transaction. An
MIS class belonging to the customer type helps you generate your profitability for a
customer. Similarly, MIS Class belonging to the transaction type helps you generate
 your profitability report based on transactions.
For example, Industry Segment can be an MIS Class

MIS [Display]
Code
This field displays the MIS code corresponding to the MIS Class. The MIS codes for a
MIS Class are defined in FLEXCUBE Corporate.
Each MIS Code reports to an MIS Class. MIS Codes are values to be defined for each
of the MIS class.
For example, Automobile Parts can be an MIS Code belonging to Industry Segment
MIS Class.

Individual Customer Info

The fields in this tab are enabled based on the selected customer type. You can only edit the
following fields if you select corporate type of customer:
 Nationality
 Country of Residence
 Search Criteria
 Search String
 Lock Registration.
Refer to the field description table for the fields editable for an individual type of customer.
Field Description

Field Name Description

Status [Mandatory, Drop-Down]

Select the status of the individual customer from the drop-down list.
The options are:
 Regular
 Ex_serviceman
 Deceased

Designation [Mandatory, Alphanumeric, 40]

Type the designation of the Individual customer.

Signature [Optional, Drop-Down]

Type
Select the signature type of the customer from the drop-down list.
The signature type is defaulted from the Customer Addition (Fast Path:
8053) option and is defined in the Signature Types Maintenance (Fast Path:
CIM01) option.
Date of Birth [Mandatory, Pick List, dd/mm/yyyy]
Select the date of birth of the customer from the pick list.
The date of birth is used to generate automatic birthday greetings for the
customer. The date of birth is defaulted from the Customer Addition (Fast
Path: 8053) option.

Place of Birth [Optional, Alphanumeric, 60]

This field will be used for storing the customer place of birth.

Ethnic Origin [Optional, Drop-Down]

Select the religion of the customer from the drop-down list.

Nationality [Mandatory, Drop-Down]

Select the nationality of the customer from the drop-down list. The nationality
is defaulted from the Customer Addition (Fast Path: 8053) option.

Country of [Mandatory, Drop-Down]

Residence
Select the name of the country, where the customer resides, from the drop-
down list. The status is defaulted from the Customer Addition (Fast Path:
8053) option.

Education [Mandatory, Alphanumeric, 40]

Type the education qualification of the customer.

Sex [Mandatory, Radio Button]

Click the appropriate option to select the gender of the customer.
The options are:
 Male
 Female
This field is disabled for corporate customers.

Marital Status

Status [Mandatory, Drop-Down]

Select the marital status of the customer from the drop-down list.
The marital status is defaulted from the Customer Addition (Fast Path: 8053)
option.
This field is disabled for the corporate type customer.

No. of [Conditional, Numeric, Two]

Spouses
Type the number of spouses of the customer.
This field is enabled only if the Married option is selected from the Status
field.

Professional [Mandatory, Drop-Down]

Code
Select the profession code of the individual customer from the drop-down list.
These codes are maintained in Profession Codes Maintenance (Fast Path:
CIM04) option.
Annual [Optional, Drop-Down]
Income
Select the annual income slab, under which the individual customer falls, from
Category
the drop-down list.
These income slabs are defined in the Income Slabs Maintenance (Fast
Path: CIM06) option.

Amount Lower [Display]

Limit
This field displays the lower limit of the income slab depending upon the
Annual Income Category selected.
The lower limit of the income slab is specified in the Income Slabs
Maintenance (Fast Path: CIM06) option.
This is the least income a customer should have to fall in this income slab

Amount Upper [Display]

Limit
This field displays the upper limit of the income slab depending upon the
Annual Income Category selected.
The upper limit of the income slab is specified in the Income Slabs
Maintenance (Fast Path: CIM06) option.
This is the maximum income a customer should have to fall in this income
slab.

The following fields are applicable if the individual is being introduced by the existing customer.

Search [Optional, Drop-Down]

Criteria
Select the search criteria, to search for the customer from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
pick list of all those customers having those letters in their respective criteria.
Choose the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Introducer's ID [Display]
This field displays the customer's ID and short name of the introducer.

Mothers [Conditional, Alphanumeric, 252]

Maiden Name
Type the mother's maiden name.
This field is will be enabled for individual customers.
 By default the system displays the name as maintained in the Customer
Addition (Fast Path: 8053) option.

Lock [Optional, Check Box]

Registration
Select the appropriate check box to register a customer for lock registration.
The option are:
 ATM
 IB
 POS
 IVR
The check boxes ATM, POS and IVR are disabled and are for future use.

RVT Info

Field Description

Column Name Description

RVT Type [Display]

 This column displays the value tag type of the customer.
The RVT types maintained in the RVT definition.

RVT [Optional, Pick List]

Select the RVT type from the pick list.
It can be selected by manual option or GEFU upload.

Last Updated By [Display]

This column displays whether RVT is updated manually or GEFU upload.

9. Click the Ok button.

10. The system displays the UDF Details screen. For more information, refer to the
Introduction Manual.
11. The system displays the message "Record Modified... Authorisation Pending.. Click Ok to
Continue". Click the Ok button.
12. The customer information details are modified once the record is authorised.
1.5. CIM11 - Customer Detail Maintenance
Using this option you can maintain additional data for individual customer. The background
information of the customer such as their employment details and relationship details can be
captured in this option.
These details, though not mandatory, are in addition to the ones which have been maintained in
the Customer Master MaintenancQUALITYe (Fast Path: CIM09) option.

Definition Prerequisites
 BAM03 - Branch Master Maintenance
 CIM04 - Profession Codes Maintenance
 8053 - Customer Addition
 7101 - IC No - Short Name Change

Modes Available
Add, Modify, Delete, Inquiry. For more information on the procedures of every mode, refer to
Standard Maintenance Procedures.

To add the customer details

1. Type the fast path CIM11 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Detail Maintenance.
2. The system displays the Customer Detail Maintenance screen.

Customer Detail Maintenance

Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria, to search for the customer, from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
pick list of all those customers having those letters in their respective criteria.
Select the appropriate customer from the existing customer list.
 For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

Home Branch [Display]

This field displays the branch, where the customer's account is opened.
It is maintained in the Branch Master Maintenance (Fast Path: BAM03)
option.

Full name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.

Short Name [Display]

This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.
The customer short name can be changed through the Change Customer
Name/IC Number (Fast Path: 7101) option.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Enter the search string and press the <Tab> key and select it from the pick list.

Customer Detail Maintenance

 6. Enter the relevant information in the various tabs.

Employment Details
Field Description

Field Name Description

Occupation [Display]
This field displays the occupation of the customer.
The profession is maintained in the Profession Codes Maintenance (Fast
Path: CIM04) option and is defaulted from the Customer Addition (Fast Path:
8053) option.
Designation [Display]
This field displays the designation of the customer.
Tenure [Optional, Drop-Down]
Select the tenure of the occupation for the customer from the drop-down list.
The options are:
 Permanent
 Temporary
 Full time
 Part time
  Pensionable
 Others

Employer/Business Details

Name [Optional, Alphanumeric, 40]

Type the full name of the customer’s employer.
Address [Optional, Alphanumeric, 35]
Type the address of the customer’s employer.
City [Optional, Alphanumeric, 35]
Type the name of the town or city, where the customer’s employer is located.
State [Optional, Alphanumeric, 35]
Type the name of the state, where the customer’s employer is located.
Country [Optional, Pick list]
Select the name of the country, where the customer’s employer is located,
from the pick list.
Phone [Optional, Numeric, Three, Five, 15, Five]
Type the contact number of the customer’s employer. It is split into 4 parts:
 Country code
 Area Code
 Phone Number
 Extension

Postal code [Optional, Alphanumeric, 35]

Type the zip code.
Telex No [Optional, Alphanumeric, 15]
Type the mobile number of the customer’s employer.
Mobile [Optional, Numeric, 30]
Type the mobile number of the customer's employer.
Fax No [Optional, Numeric, Three, Five, 15]
Type the fax number of the customer’s employer. It is split into 3 parts:
 Country Code
 Area Code
 Fax Number
Email ID [Optional, Alphanumeric, 40]
Type the email ID of the customer's employer.
Number of [Optional, Numeric, Three]
years in Type the number of years in the present employment or business.
present
Employment
/Business

Retirement [Optional, Numeric, Three]

age Type the retirement age of the customer in years.

Prev. Employment Details

Field Description

Field Name Description

Name [Optional, Alphanumeric, 40]

Type the full name of the previous employer of the customer.
Position Held [Optional, Alphanumeric, 40]
Type the last designation of the customer in the previous organization.
Last Salary [Optional, Numeric, 13, Two]
Drawn Type the salary drawn by the customer in his previous job.

Any Legal [Optional, Check box]

Case History Select the Any Legal Case History check box, if there are any known legal
cases against the customer.
Case [Conditional, Alphanumeric, 40]
Description Type the case description.
This field is enabled if the Any Legal Case History check box is selected.
Police Record [Conditional, Alphanumeric, 40]
Type the description of the police case against the customer, if any.
This field is enabled if the Any Legal Case History check box is selected.
Credit/Bank Card Details

Credit Rating [Optional, Alphanumeric, 15]

Type the credit rating of the customer.
If the bank has an internal credit rating or has access to external credit rating
of the customer, you can specify the value.
This field is for informational purposes only. FLEXCUBE Retail does not do
any processing based on the same.
Cr Rating Date [Optional, Pick List, dd/mm/yyyy]
Select the credit rating date from the pick list.
It is the date on which the credit rating for the customer was done.
Credit / Bank [Optional, Alphanumeric, 40]
Card Name Type the name of three credit cards held by the customer.

Reference [Optional, Alphanumeric, 20]

Number Type the credit card or reference number for the corresponding credit card.

Spouse/Parent Details

Field Description
Field Name Description

Spouse/Parent [Optional, Character, 40]

Name Type the full name of the customer’s spouse or parent.

Spouse/Parent [Optional, Alphanumeric, 16]

IC Type the IC of the customer’s spouse or parent.
This number is not validated, as the relation may not be a customer of the
bank.
Spouse/Parent [Optional, Drop-Down]
Occupation Select the occupation of the customer’s spouse or parent’s from the drop-
down list.
The profession codes are maintained in the Profession Codes Maintenance
(Fast Path: CIM04) option.
Spouse/Parent [Optional, Alphanumeric, 40]
Designation Type the designation of the customer’s spouse or parent.

Spouse/Parent [Optional, Pick List, dd/mm/yyyy]

Birth Date Select the birth date of the spouse or parent from the pick list.
The date can be selected from the calendar.
Marriage Date [Optional, Pick List, dd/mm/yyyy]
Select the date of the marriage, if the customer is married, from the pick list.
Parent/Spouse Employer Details

Name [Optional, Alphanumeric, 40]

Type the name of the customer’s spouse or parent’s employer’s name.
Address [Optional, Alphanumeric, 35]
Type the customer's spouse or parent employer's address.
Phone No [Optional, Alphanumeric, 15]
Type the customer's spouse or parent employer's phone number.
7. Click the Ok button.
8. The system displays the message "Record Authorised". Click the Ok button.
1.6. CIM17 - Corporate Customer Details
Using this option you can maintain additional details of corporate customers such as the history
and status of the company, financial information, business information and shareholders
information. The information in this maintenance is not mandatory.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Add, Modify, Delete, Inquiry. For more information on the procedures of every mode, refer to
Standard Maintenance Procedures.

To add the corporate customer details

1. Type the fast path CIM17 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Corporate Customer Details.
2. The system displays the Corporate Customer Details screen.

Corporate Customer Details

Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
pick list of all those customers having those letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering Geo in the search string field.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
Full Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Type the search string and press the <Tab> key and select the customer from the pick list.

Corporate Customer Details

 6. Enter the required information in the various tabs.

Company
Field Description

Field Name Description

Type of Company [Mandatory, Drop-Down]

Select the type of company from the drop-down list.
The options are:
 Relation
 Partnership
 Public Limited
 Private Limited
 Others

Place of [Optional, Alphanumeric, 16]

Incorporation Type the name of the place where the company was incorporated.

Country of [Mandatory, Picklist]

Incorporation
Select the country of incorporation.

No of [Optional, Numeric, Three]

Partners/Directors Type the number of partners or directors of the company.

Parent Company [Optional, Alphanumeric, 40]

Type the name of the parent company, if any.
Apex Holding [Optional, Alphanumeric, 40]
Company Type the name of the apex holding company.

Contact Person [Optional, Alphanumeric, 40]

Type the name of the company’s contact person.
Contact Person [Optional, Alphanumeric, 40]
Designation Type the designation of the company’s contact person.

Business

Field Description

Field Name Description

Internal Credit [Mandatory, Alphanumeric, 15]

Rating Type the internal credit rating assigned to the corporate customer by the
bank.
Business [Mandatory, Pick List, dd/mm/yyyy]
Commencement Select the commencement date of the business from the pick list.
Date The date can also be selected from the calendar.

Business [Mandatory, Alphanumeric, 16]

License No Type the customer’s business license number.

Business [Mandatory, Pick List, dd/mm/yyyy]

License Expiry Select the expiry date of the business from the pick list. This expiry date has
Date to be greater than the business commencement date.
The date can also be selected from the calendar.
Banker Name 1 [Mandatory, Alphanumeric, 40]
Type the name of the corporate customer’s bank.
Banker Name 2 [Optional, Alphanumeric, 40]
Type the name of the corporate customer’s bank, if there is more than one
bank.
Nature of [Optional, Alphanumeric, 120]
Business Type the description for the nature of the business.

Financial
Field Description

Field Name Description

Net Worth of [Mandatory, Numeric, 13, Two]

Company Type the net worth of the company.

Date of Last [Mandatory, Pick List, dd/mm/yyyy]

Fin. Info. Select the date of last financial information update from the pick list.
Update It is the date on which the company’s financial information was last updated.

Authorised [Mandatory, Numeric, 13, Two]

Capital Type the authorised capital amount invested on the company. The currency is
dependant upon place of incorporation.
Paid-up [Mandatory, Numeric, 13, Two]
Capital Type the Paid-off capital amount. The currency is dependant upon place of
incorporation.
Net [Mandatory, Numeric, 13, Two]
Profit/Loss Type the net profit or loss incurred during the previous financial year. The
last Year currency is dependant upon place of incorporation.

Net [Mandatory, Numeric, 13, Two]

Profit/Loss Type the net profit or loss incurred during the year before the previous
Year Before financial year. The currency is dependant upon place of incorporation.

Auditor Name [Mandatory, Alphanumeric, 40]

1 Type the name of the company’s auditor. The currency is dependant upon
place of incorporation.
Auditor Name [Optional, Alphanumeric, 40]
2 Type the name of the company’s auditors, if there is more than one auditor.

Shareholders
Field Description

Field Name Description

Major [Mandatory, Alphanumeric, 40]

Shareholder
The field will capture the name of the shareholder..
Names

Nationality [Mandatory, Picklist]

The nationality of the share holder. List of Values from Country Maintenance

Share Holding [Mandatory, Numeric, 3,2]

Percentage
This field will be used for storing the share holding percentage.

Address [Mandatory, Alphanumeric, 120]

This field will be used to capture the address of the share holder.

Country [Mandatory, Picklist]

This field will be used to capture the country of the share holder. List of Values
from Country Maintenance

Contact [Optional, Numeric, 30]

Number Contact Number of the shareholder

Tax [Mandatory, Alphanumeric, 20]

Identification
The tax identification number of the share holder.
Number

Relationship [Optional, Pick List]

Select the appropriate relationship from the pick list.
It is the relationship of the shareholder to corporate customer.

7. Click the Ok button.

8. The system displays the message "Record Authorised". Click the Ok button.
1.7. CHM52 - Customer Document Maintenance
Using the Document Plan Code Maintenance (Fast Path: ORS35) option you can create a
document plan code. Oracle FLEXCUBE allows you to attach a document plan at the customer
level or at account level. The documents are attached at the customer level based on the plan
code selected for a particular customer type in the Customer Type Maintenance (Fast Path:
CIM08) option.
After a customer is added, you can capture the details of documents submitted by the customer
as per bank’s norms by performing document maintenance. The system tracks the mandatory
documents based on the receipt date. The mandatory documents need to be marked as received.
The non-mandatory documents can be marked either as received or waived.
Using this option you can maintain the document status for each customer.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To maintain document status for a customer

1. Type the fast path CHM52 and click Go or navigate through the menus to Transaction
Processing > Account Transactions > CASA Account Transactions > Cash >
Customer Document Maintenance.
2. The system displays the Customer Document Maintenance screen.
Customer Document Maintenance

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer Short Name
 Customer IC - Identification criteria (IC) arrived at by the bank
during customer addition
 Customer ID - Unique identification given by the bank

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then
 any of the letter(s) of the short name or IC can be entered. The system
displays the pick list of all those customers having those letters in their
respective criteria. Select the appropriate customer from the existing
customer list.
For example, the customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

ID [Display]
This field displays the ID of the customer.

IC [Display]
This field displays the identification code of the customer.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.

3. Select the search criteria from the drop-down list.

4. Enter the search string and select the appropriate record from the pick list.
5. The system displays the customer document details in the Documents tab.

Documents
Field Description

Field Name Description

Serial No [Display]
This column displays the system generated serial number, based on
the existing documents attached to the customer or documents in the
plan.

Plan Code [Display]

This column displays the plan code.
The plan codes are maintained in the Document Plan Code
Maintenance (Fast Path: ORS35) option.
A plan code is maintained to create a consolidated set of standard
documents. Ideally banks may maintain a plan code based on the
product type. Multiple documents can be maintained under a single
plan code.

Name of Document [Display]

This column displays the name of the document corresponding to the
serial number and the plan code.
Document Check [Display]
This column displays the check level for the selected document as
maintained in the Document Plan Code Maintenance (Fast Path:
ORS35) option.
By default it displays the value as Customer KYC.

Request Purpose [Mandatory, User Input]

This field will capture the purpose of documents requested.

Request Date [Mandatory, User Input (YYYYMMDD)]

This field will capture the date on which the documents were requested
from the customer.

Provided [Optional, UserInput]

This field is used to capture if the documents are provided or not.

Date Provided [Conditional mandatory (if Provided is Y), User Input (YYYYMMDD)]
This field will capture the date on which the documents are provided by
the customer.

Expiry date [Optional, UserInput (YYYYMMDD)]

This field will capture the date after which document will no longer be
valid.

Verified [Optional, UserInput]

This field is used to capture if the documents are verified or not.

Status Mode [Mandatory, Drop-Down]

Select the status of the document from the drop-down list.
The options are:
 Not Received
 Received
 Waive
 Returned
For a mandatory document, the status has to be either Received or
Returned.

Remarks [Optional, Alphanumeric, 120]

Any remarks/comments regarding the received documents from the
customer

Mandatory (Y/N) [Display]

This column displays the value as Y if the document is mandatory else
N.
It is the default value for each document, as maintained in the
Document Plan Code Maintenance (Fast Path: ORS35) option.

6. Modify the relevant document status.

7. Click the Ok button.
8. The system displays the message "Record Authorised..". Click the Ok button.
9. The system displays the message "Transaction completed successfully..". Click the Ok
button.
1.8. TDS05 - Customer Special Tax Code Maintenance
Using this option, you can maintain special tax codes for a specified period at customer level.
After changing tax codes, the additional tax 1 and additional tax 2 is applicable as maintained in
the Additional Tax Maintenance (Fast Path: BAM51) option. The new tax codes are updated
during BOD after remote authorisation. During account opening, if special tax code exists for the
customer, then the special tax code will be applicable for the account.
Note 1 : If special tax code has to be maintained, then tax waiver should be discontinued. Both
cannot coexist.
Note 2: You can only delete the special tax codes which have not been activated.

Definition Prerequisites
 8053 - Customer Addition
 BAM51 - Additional Tax Maintenance

Modes Available
Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry. For more information on the procedures
of every mode, refer to Standard Maintenance Procedures.

To maintain customer special tax codes

1. Type the fast path TDS05 and click Go or navigate through the menus to Global
Definitions > Master > Customer Special Tax Code Maintenance.
2. The system displays the Customer Special Tax Code Maintenance screen.

Customer Special Tax Code Maintenance

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer Short Name
 Customer IC - Identification criteria (IC) arrived at by the bank
during customer addition
 Customer ID - Unique identification given by the bank

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then
any of the letter(s) of the short name or IC can be entered. The system
displays the pick list of all those customers having those letters in their
 respective criteria. Select the appropriate customer from the existing
customer list.
For example, the customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Customer Name [Display]

This field displays name of the customer.

Customer ID [Display]
This field displays the ID of the customer.

Financial Year [Mandatory, Numeric, Four]

Type the financial year for which tax special code has to be
maintained.
If the tax special code is to be applicable across financial years, then
the value should be entered as 2099.

From Date [Optional, dd/mm/yyyy, Pick List]

Type the date from which special tax code will be applicable or select
it from the pick list.
The value should be a future date within the financial year.

To Date [Optional, dd/mm/yyyy, Pick List]

Type the date upto which the special tax code will be applicable or
select it from the pick list.
The value should be greater than the From Date and within the
financial year.

Prorate From [Mandatory, Drop-Down]

Select the date from which the tax should be computed from the drop-
down list.
The options are:
 Effective Date - If this option is selected, the tax will be
computed from the date on which tax code changes
 Last Taxable Date - If this option is selected, tax will be
computed from the last taxable date

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Enter the search string and select the appropriate record from the pick list.
6. Enter the financial year.
7. Type the start and end date or select it from the pick list.
8. Select the date from which the tax should be computed from the drop-down list.

Customer Special Tax Code Maintenance

 9. Enter the relevant details in the Tax Rate Maintenance tab.

Tax Rate Maintenance

Field Description

Field Name Description

Tax Rate

Tax 1 [Optional, Pick List]

Select the tax 1 code from the pick list.

Additional Tax 1 [Display]

This field displays the additional Tax 1 on Tax 1 code selected in the
corresponding field.

Additional Tax 2 [Display]

This field displays the additional Tax 2 on Tax 1 code selected in the
corresponding field.

Tax 2 [Optional, Pick List]

Select the tax 2 code from the pick list.
Additional Tax 1 [Display]
This field displays the additional Tax 1 on Tax 2 code selected in the
corresponding field.

Additional Tax 2 [Display]

This field displays the additional Tax 2 on Tax 2 code selected in the
corresponding field.

Reason Details

Reason Description [Mandatory, Drop-Down]

Select the appropriate reason from the drop-down list.
The reason codes are maintained using the Reason Codes
Maintenance (Fast Path:BAM40) option.

Reference Details [Optional, Alphanumeric, 120]

Type the additional details, if any.

10. Click the Ok button.

11. The system displays the message "Record Added...Authorisation Pending..". Click the Ok
button.
12. The customer special tax codes are added once the record is authorised.

To view the customer special tax codes

1. Click the Inquiry button.
2. Select the search criteria from the drop-down list.
3. Enter the search string and select the appropriate record from the pick list.
4. Enter the financial year and select it from the pick list.
5. The system displays the details in the Tax Rate Change History tab.

Tax Rate Change History

Field Description

Field Name Description

Process Date [Display]

This column displays the date on which the tax rate was modified.

Effective Date [Display]

This column displays the date from which the TDS variance is
applicable.

Tax 1 - Tax Rate [Display]

This column displays the new tax 1 rate after the addition of variance.

Tax 1 - Additional [Display]

Tax 1
This column displays the additional tax 1 for new rate.

Tax 1 - Additional [Display]

Tax 2
This column displays the additional tax 2 for new rate.
Tax 2 - Tax Rate [Display]
This column displays the new tax 2 rate after the addition of variance.

Tax 2 - Additional [Display]

Tax 1
This column displays the additional tax 1 for new rate.

Tax 2 - Additional [Display]

Tax 2
This column displays the additional tax 2 for new rate.

Reason for Change [Display]

This column displays the reason for the addition of the variance.

6. Click the Close button.

1.9. Customer Image Capture
The system allows the banker to capture the specimen signature and/or the photograph of
customer's to facilitate the online verification process for the teller. This feature will replace the
manual storage and retrieval of specimen signatures and photographs. A customer can be linked
with a maximum of one signature and one photograph. In an offline scenario, these images can
be retrieved from the customer’s home branch.
The specimen signature and photograph of the customer is scanned and stored as a .jpeg or
.jpg image. The teller can attach the scanned image to an account using the Linking Customer
Image option.
1.10. 7102 - Link Cust Image
Using this option the photograph and/or specimen signature of the customer can be linked to a
Oracle FLEXCUBE customer. This feature of capturing signature and identity photograph of the
customer is required by the teller to facilitate the online verification process.
This linking can be done in the online mode using the FLEXCUBE Customer ID or Customer IC
and Customer type combination. A customer can be linked with a maximum of one signature and
one photograph.
In an offline scenario, these images can be retrieved from the customer’s home branch. The
supervisor can authorise the photograph and signatures linked to the customer, using the
Authorise Captured Image (Fast Path: 7104) option. The image can be viewed only after it has
been authorised.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To link the customer image

1. Type the fast path 7102 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Link Cust Image.
2. The system displays the Link Cust Image screen.

Link Cust Image

Field Description

Field Name Description

Image Type [Mandatory, Drop-Down]

Select the image type from the drop-down list,
It depends on whether you want to link the photograph or the signature of the
customer.
By default, the system displays the Signature option.
Selection [Mandatory, Drop-Down]
Criteria
Select the search criteria to search for the customer from the drop-down list.
The options are:
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Customer IC [Conditional, Alphanumeric, 30]

Type the identification code of the customer.
A customer IC along with customer type is a unique method of customer
 identification across the bank (covering all branches). Based on the IC and
Customer Type, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
This field is enabled only if the Customer IC option is selected in the
Selection Criteria field.
Customer [Conditional, Drop-Down]
Type Select the customer type from the drop-down list.
You can choose to set up multiple customer types to segregate the customer's
using the Customer Types Maintenance (Fast Path: CIM08). Further
processing such as tax applicable, Service Charges, etc., are levied based on
the customer type.
This field is disabled, if the Customer ID option is selected in the Selection
Criteria field.
Customer ID [Conditional, Alphanumeric, 20]
Type the ID of the customer. The name of the customer is displayed in the
adjacent field.
A customer ID is an identification number generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC & Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.
This field is enabled only if the Customer ID is selected in the Selection
Criteria field.
3. Select the image type and selection criteria from the drop-down list.
4. Depending upon the option selected in the selection criteria field, the system enables the
relevant field.
5. Enter the required information.

Link Cust Image

Signature/Image
 3. Click the Ok button.
4. The system displays the message "Image Inserted. Authorisation Pending".
5. Click the Ok button.
6. Image is linked once it is authorised.
Note: Paste the scanned signature on to the clipboard. Alternatively, the system picks up the
.bmp file based on your setting specifications for the source of the signature, i.e., whether it is
picked up from the .bmp files or from the clipboard.
1.11. 7103 - Unlink Cust Image
Using the Link Cust Image (Fast Path: 7102) option, you can link photograph and/or specimen
signature of the customer. If incase wrong image is linked and noticed at the time of authorisation
then you can delete the unauthorised image for the selected customer using this option.

Definition Prerequisites
 7102 - Link Cust Image
 7111 - Modify Customer Image

Modes Available
Not Applicable

To cancel the customer image

1. Type the fast path 7103 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Unlink Cust Image.
2. The system displays the Unlink Cust Image screen.
Field Description

Field Name Description

Image Type [Mandatory, Drop-Down]

Select the Image Type from the drop-down list.
Image type depends on whether you want to unlink the photograph or
the signature of the customer.
By default, the system displays the Signature option.
Selection Criteria [Mandatory, Drop-Down]
Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.

Customer IC [Conditional, Alphanumeric, 10]

Type the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
Customer Type [Conditional, Drop-Down]
Select the customer type from the drop-down list.
You can choose to set up multiple customer types to segregate the
customer's using the Customer Types Maintenance (Fast Path:
CIM08) option. Further processing such as tax applicable, Service
Charges, etc., are levied based on the customer type.
This field is disabled, if the Customer ID option is selected in the
Selection Criteria field.
Customer ID [Conditional, Alphanumeric, 20]
Type the ID of the customer. The name of the customer is displayed in
the adjacent field.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.
This field is enabled only if the Customer ID is selected in the
Selection Criteria field.
3. Select the image type and selection criteria from the drop-down list.
4. Enter the data corresponding to the selection criteria and press the <Tab> key.

Unlink Cust Image

5. Click the Ok button.
6. The system displays the message "Do you want to cancel the image?".
7. Click the Ok button.
1.12. 7104 - Authorise Captured Image
Using this option the supervisor can authorise the photograph and signatures linked to the
customer which were done through the Link Cust Image (Fast Path: 7102) option.
The image can be viewed only after it has been authorised. This feature will replace the manual
storage and retrieval of specimen signatures and photographs.

Definition Prerequisites
 7102 - Link Cust Image

Modes Available
Not Applicable

To authorise the customer image

1. Type the fast path 7104 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Authorisation > Authorise Captured Image.
2. The system displays the Authorise Captured Image screen.

Authorise Captured Image

Field Description

Field Name Description

Image Type [Mandatory, Drop-Down]

Select the Image Type from the drop-down list.
Image type depends on whether you want to authorise the photograph
or the signature of the customer.
By default, the system displays the Signature option.
Selection Criteria [Mandatory, Drop-Down]
Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.
Customer IC [Conditional, Alphanumeric, 20]
Type the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the IC and Customer Type, the system can identify the customer as
an existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
This field is enabled only if the Customer IC option is selected in the
Selection Criteria field.
Customer Type [Conditional, Drop-Down]
Select the customer type of the drop-down list.
You can choose to set up multiple customer types to segregate the
customer's using the Customer Types Maintenance (Fast Path:
CIM08) option. Further processing such as tax applicable, Service
Charges, etc., are levied based on the customer type.
This field is disabled if the Customer ID option is selected in the
Selection Criteria field.
Customer ID [Conditional, Alphanumeric, 20]
Type the ID of the customer.The name of the customer is displayed in
the adjacent field.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.
This field is enabled only if the Customer ID is selected in the
Selection Criteria field.
3. Select the image type and the selection criteria from the drop-down list.
4. Enter the data corresponding to the selection criteria.

Authorise Captured Image

5. Click the Ok button.
6. The system displays the message "Image Authorisation Successful".
7. Click the Ok button.
1.13. 7105 - Customer Image Display
The photograph and/or specimen signature of the customer can be linked to Oracle FLEXCUBE
customer using the Link Cust Image (Fast Path: 7102) option. The supervisor can authorise the
photograph and signatures liked to the customer, using the Authorise Captured Image (Fast
Path: 7104) option.
Using this option you can view the image for the selected customer after it has been
authorised.The system also you to zoom in, zoom out, flip, invert the photographs / signatures.

Definition Prerequisites
 7104 - Authorise Captured Image

Modes Available
Not Applicable

To view the customer image

1. Type the fast path 7105 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Image Display.
2. The system displays the Customer Image Display screen.

Customer Image Display

Field Description

Field Name Description

Image Type [Mandatory, Drop-Down]

Select the image type from the drop-down list.
The options are:
 Signature
 Photo
Image type depends on whether you want to view the photograph or the
signature of the customer.
By default, the system displays the Signature option.
Selection Criteria [Mandatory, Drop-Down]
Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
  Customer ID- Unique identification given by the bank.

Customer IC [Conditional, Alphanumeric, 30]

Type the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the IC
and Customer Type, the system can identify the customer as an existing
customer even when the customer opens a new account in another
branch. A social security number, passport number, birth certificate or
corporate registration can be used as a customer IC.
This field is enabled only if the Customer IC option is selected in the
Selection Criteria field.
Customer Type [Conditional, Drop-Down]
Select the customer type from the drop-down list.
You can choose to set up multiple customer types to segregate the
customer's using the Customer Types Maintenance (Fast Path:
CIM08) option. Further processing such as tax applicable, Service
Charges, etc., are levied based on the customer type.
This field is disabled, if the Customer ID option is selected in the
Selection Criteria field.
Customer ID [Conditional, Alphanumeric, 20]
Type the ID of the customer.The name of the customer is displayed in
the adjacent field.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number,
unique to a customer across the system, is generated after the system
has identified the Customer IC and Customer Category combination to
be non-existent in the system. This ID is used for searching and tracking
the customer in the system.
This field is enabled only if the Customer ID option is selected in the
Selection Criteria field.
3. Select the image type and the selection criteria from the drop-down list.
4. Enter the data corresponding to the selection criteria.

Customer Image Display

 5. Click the Ok button.
6. The system displays the Signature/Image screen.

Signature/Image
1.14. 7111 - Modify Customer Image
Using this option you can modify a customer's photograph and signature . This option will be
available to the teller based on the access rights assigned by the bank. This will replace the
existing customer image linked to the customer.

Definition Prerequisites
 7102 - Link Cust Image

Modes Available
Not Applicable

To modify the customer image

1. Type the fast path 7111 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Modify Customer Image.
2. The system displays the Modify Customer Image screen.

Modify Customer Image

Field Description
Field Name Description

Image Type [Mandatory, Drop-Down]

Select the Image Type from the drop-down list.
The options are:
 Signature
 Image
Image type depends on whether you want to modify the photograph or
the signature of the customer.
By default, the system displays the Signature option.
Selection Criteria [Mandatory, Drop-Down]
Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.

Customer IC [Conditional, Alphanumeric, 30]

Type the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
This field is enabled only if the Customer IC option is selected in the
Selection Criteria field.
Customer Type [Conditional, Drop-Down]
Select the customer type from the drop-down list.
You can choose to set up multiple customer types to segregate the
customer's using the Customer Types Maintenance (Fast Path:
CIM08) option. Further processing such as tax applicable, Service
Charges, etc., are levied based on the customer type.
This field is disabled if the Customer ID option is selected in the
Selection Criteria field.
Customer ID [Conditional, Alphanumeric, 20]
Type the ID of the customer. The name of the customer is displayed in
the adjacent field.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.
This field is enabled only if the Customer ID is selected in the
Selection Criteria field.
3. Select the image type and the selection criteria from the drop-down list.
 4. Enter the relevant information corresponding to the selection criteria.

Modify Customer Image

5. Click the Ok button.

6. The system displays the Signature/Image screen.

Signature/Image
 7. Type the appropriate path for the image file or click the Browse button to select the image
file. The system will display the image to be linked.
8. Click the Ok button.
9. The system displays the message "Image Linked Successfully. Authorisation Pending".
Click the Ok button.
10. The modified image is linked to the account successfully once the record is authorised.
1.15. 3000 - Thumb Print Interface
Using this option you can verify the thumbprint of the customer. It is an interface with the
thumbprint application online and displays whether the verification is successful or not.
It will also display the customer ID and all the accounts linked to the customer ID. Once the
account in which the customer wants to perform transaction is selected, you can navigate to that
particular screen, and the details of the account number are displayed in the subsequent screen.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To verify the thumb print

1. Type the fast path 3000 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Thumb Print Interface.
2. The system displays the Thumb Print Interface screen.

Thumb Print Interface

Field Description
3. Connect the thumb scanner to the system.
4. Click the Scan button.
5. The system displays the message "Please Insert The Card".
6. Insert the smart card in the scanner and click the Ok button.
7. The system displays the message "Sensor Feedback".
8. Scan the thumb impression of the customer on the sensor.
9. The system displays the message "Verification Successful". Click the Ok button.
10. The system displays the customer account numbers.
11. Click the appropriate account number. Once the account number is selected the customer
session is started.
12. Enter the fast path for the required transaction. The account details are automatically
populated on the screen.
Note: If the thumb verification is not successful then the user will be prompted for dual
authorization. If the user clicks the Cancel button then the transaction is aborted. If Ok button is
clicked then user has to enter the supervisor login details. Once the login details are verified then
user can proceed with the transaction else the transaction is aborted.
1.16. Customer Based Transactions
Oracle FLEXCUBE provides the comprehensive customer-based information to a user of the
financial service provider. The customer-based transaction allows the user to search for all details
of the customer. Inquiries related to the account, can be conducted based on the customer
search and the name of the customer can be changed on genuine circumstances, etc.
1.17. 7101 - IC No - Short Name Change
Using this option you can change the Customer IC, Short Name, or Full Name .
Due to various reasons, customer's may want to change their name; for example, a female
customer could change her maiden name after marriage, or an individual / corporate customer
could adopt a new name, etc. The passport number of a customer could be changed to a new IC
number as the earlier passport would have got expired.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To change customer name or SSN/TIN

1. Type the fast path 7101 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > IC No – Short Name Change.
2. The system displays the IC No - Short Name Change screen.

IC No - Short Name Change

Field Description

Field Name Description

Change Type [Mandatory, Drop-Down]

Select the appropriate attribute you want to change from the drop-
down list.
The options are:
 Customer IC - Identification given by a central authority
 Customer Short Name - Short name of the customer.
 Full Name - Name of the individual customer or the name of the
corporate, in case of a corporate customer.

Customer IC [Mandatory, Alphanumeric, 30]

Type the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the IC and Customer Type, the system can identify the customer
as an existing customer even when the customer opens a new
account in another branch. A social security number, passport
 number, birth certificate or corporate registration can be used as a
customer IC.
New Customer IC [Conditional, Alphanumeric, 30]
Type the new identification code of the customer.
This field is enabled only if the Customer IC option is selected in the
Change Type field.
Customer Type [Mandatory, Drop-Down]
Select the appropriate customer type or category from the drop-down
list.
For example, Tax Paying Individual, Church, Foreign Corporate, etc.
You can choose to set up multiple customer types to segregate the
customers using the Customer Types Maintenance option.
New Customer Type [Conditional, Drop-Down]
Select the new customer type or category from the drop-down list.
For example, Individual, Corporate, Local Government, etc.
This field is enabled only if the Customer IC option is selected in the
Change Type field.
Short Name [Display]
This field displays the short name of the customer
The short name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.
New Short Name [Conditional, Alphanumeric, 20]
Type the new short name of the customer.
This field is enabled only if the Short Name option is selected in the
Change Type field.
First Name [Display]
This field displays the first name of the customer.
Middle Name [Display]
This field displays the middle name of the customer.
Last Name [Display]
This field displays the last name of the customer.
New First Name [Conditional, Alphanumeric, 252]
Type the new first name of the customer.
This field is enabled only if the Full Name option is selected in the
Change Type field.
New Middle Name [Conditional, Alphanumeric, 252]
Type the new middle name of the customer.
This field is enabled only if the Full Name option is selected in the
Change Type field.
New Last Name [Conditional, Alphanumeric, 252]
Type the new last name of the customer.
This field is enabled only if the Full Name option is selected in the
Change Type field.
Full Name [Display]
This field displays the full name of the customer.
This field is populated only if the Full Name option is selected in the
Change Type field.
The full name of the customer is defaulted from the Customer
 Addition (Fast Path: 8053) option.
If the customer IC and Customer Type entered are of type ‘Individual’,
then the first name, middle name and last name are displayed.
If the customer IC and Customer Type entered are of type ‘Corporate’,
then the full name is displayed.
New Full Name [Display]
This field displays the full name of an individual customer or the
corporate name in case of a corporate customer.
This field is populated only if the Full Name option is selected in the
Change Type field.
If the customer IC and Customer Type entered is of type ‘Individual’,
then type the first name, middle name and last name.
If the customer IC and Customer Type entered is of type ‘Corporate’,
then type the full name.
3. Select the change type from the drop-down list.
4. Enter the customer IC number and the required customer details.

IC No - Short Name Change

5. Click the Ok button.

 6. The system displays the message "Authorisation Required. Do You Want to Continue".
Click the OK button.
7. The system displays the Authorization Reason screen.
8. Enter the relevant information and click the Grant button.
9. The system displays the message "Update Complete". Click the Ok button.
Note: For more information on Authorisation transactions, refer to the FLEXCUBE Introduction
User Manual.
1.18. CI002 - Backoffice User Definition*
This option is used to define the details of the back office user.

Definition Prerequisites
 8053 - Customer Addition

Other Prerequisites
Not Applicable

Modes Available
Modify, Amend, Authorize, Inquiry. For more information on the procedures of every mode, refer
to Standard Maintenance Procedures.

To modify the back office user definition details

1. Type the fast path CI002 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Backoffice User Definition.
2. The system displays the Backoffice User Definition screen.

Backoffice User Definition

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria to search for a customer from the drop-down
list.
The options are:
 Customer Short Name
 Customer Ic
 Customer Id

Search String [Mandatory, Alphanumeric, 40]

Type the search string according to the data entered in the Search
Criteria field.

Customer ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new
account in another branch. A social security number, passport number,
birth certificate or corporate registration can be used as a customer IC.

Full Name [Display]

This field displays the full name of the customer.

Email id [Mandatory, Alphanumeric, 16]

Type the e-mail ID of the customer.

3. Click the Modify button.

4. Select the search criteria from the drop-down list and type the search string.

Backoffice User Definition

 5. Enter the required information in the User Inquiry tab.

User Inquiry
Field Description

Field Name Description

Payers Inquiry [Mandatory, Drop-Down]

Status
Select the payer’s status inquiry, to define the back office users, from
the drop-down list.
If the number of changes made exceed the limit, the system marks the
status as Not Allowed.
If the customer requests to reset the counter, the user can change the
account status to Allowed using the Modify option. This field has to be
authorised after modification.
The options are:
 ALLOWED
 NOT ALLOWED
By default the system displays Allowed.

Service Rank [Mandatory, Drop-Down]

Select the service rank of the customer from the drop-down list.
When a KDDI customer opts for “AU Linkage”- he is given “A” rank.
 In all other cases, the customer's are "B" rank.

Service Rank [Display]

Updated Date
This field displays the date and time when the service rank of a
customer was modified either from “A” to “B” or vice-versa.

Terminal ID [Display]
This field displays the Terminal Id / Subscriber id which comes in the
http message in every request sent from a mobile.

Casa Account Open [Mandatory, Drop-Down]

Method
Select the CASA account opening method from the drop-down list.

ATM Lock [Mandatory, Drop-Down]

Select whether the ATM should be locked from the drop-down list.
The options are:
 Yes
 No

PC Lock [Mandatory, Drop-Down]

Select whether the PC should be locked from the drop-down list.
The options are:
 Yes
 No

Identification Flag [Mandatory, Drop-Down]

Select the identification flag status from the drop-down list.
The options are:
 Not Done
 Done

Identification Flag [Mandatory, Numeric, yyyy/mm/dd, hh:mm:ss]

Change Date
Type the date on which the identification flag status is changed.

Identification [Mandatory, Drop-Down]

Change Reason
Select the reason for changing the identification flag status from the
drop-down list.

Image Status [Mandatory, Drop-Down]

Select the image status to be displayed from the drop-down list.
The options are:
 With Image
 Without Image
 Under Confirmation
 Confirmed
6. Click the Ok button.
7. The system displays the message "Record Modified...Authorisation Pending...Click Ok to
Continue". Click the Ok button.
1.19. CI141 - Customer To Customer Relation
Using this option, you can maintain the records of relationship shared by any particular customer
(referred as primary customer) with other customer's of the bank (referred as secondary
customer's).
The account relationships can be defined in the Customer Account Relationship Maintenance
(Fast Path: CI142) option.
These relations are maintained only for information purposes. No processing is done using these
definitions.
Note: This transaction is automatically authorised.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Add By Copy, Add, Modify, Delete, Inquiry. For more information on the procedures of every
mode, refer to Standard Maintenance Procedures.

To add the customer relation details

1. Type the fast path CI141 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer To Customer Relation.
2. The system displays the Customer To Customer Relation screen.

Customer To Customer Relation

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria from the drop-down list.
The options are:
 Customer Short Name - Short name of the customer.
 Customer IC - Identification given by a central authority.
 Customer ID - Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20, Pick List]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then
any of the letter(s) of the short name or IC can be entered. The
system displays the pick list of all those customers having those
letters in their respective criteria. Choose the appropriate customer
 from the existing customer list.
For example, The customer's short name is George Abraham. One
can search the above customer by entering ‘Geo’ in the search string
field.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Enter the search string and press the <Tab> key and select the customer from the pick list.

Customer To Customer Relation

6. Enter the relevant information in the Relationship Details tab.

Relationship Detail
Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria Select the search criteria from the drop-down list.
The options are:
 Customer Short Name - Short name of the customer.
 Customer IC - Identification given by a central authority.
 Customer ID - Unique identification given by the bank.

Search [Mandatory, Alphanumeric, 20]

String
Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of the
letter(s) of the short name or IC can be entered.
For example, The customer's short name is George Abraham. One can search
the above customer by entering ‘Geo’ in the Search String field.
 Based on the search string, a list of customer's is generated. Select the
secondary customer, for whom you want to add relationship with other
customer's of the bank.

Customer [Display]
Id This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.
Name [Display]
This field displays the full name of the secondary customer who shares a
relationship with the primary customer.
The full name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.
Related [Display]
Customer This field displays the ID of the secondary customer.
Id

Name [Display]
This field displays the full name of the secondary customer.
The full name of the secondary customer is defaulted from the Customer
Addition (Fast Path: 8053) option.
Relation [Mandatory, Pick List]
Code Select the appropriate relationship code from the pick list
Relation code is used to define the relationship of the secondary customer with
the primary customer. Each code uniquely identifies a relationship.
Inverse [Mandatory, Pick List]
Relation Select the Inverse Relation Code from the pick list.
Code Inverse relation code is used to define the relationship of the primary customer
with the secondary customer. Each code uniquely identifies a relationship.
The system does not validate that this inverse relation code entered is inverse to
the Relation Code selected earlier.
Share [Optional, Numeric, Three, Five]
holding (%) Type the share holding percentage.
It allows you to set multiple relationships between two customer's.
The share holding percentage depends upon the primary customer, secondary
customer and the relation code used to relate the two customer's.
7. Click the Ok button.
8. The system displays the message "Record Authorised...". Click the Ok button.

To view the customer relation details

1. Click the Inquiry button.
2. Select the search criteria from the drop-down list.
3. Enter the search string and press the <Tab> key and select the customer from the pick list.
4. The data corresponding to the search criteria is displayed in the Related Customer tab.
Related Customers

Field Description

Field Name Description

Customer Id [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.
Name [Display]
This field displays the full name of the secondary customer who
shares a relationship with the primary customer.
The full name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.
Name Relation [Display]
This field displays the relationship name of the secondary customer
with the primary customer.
Replicated [Display]
This field displays whether the customer is replicated.

5. Double-click the record to view the relationship details.

6. Click the Close button.
1.20. CI162 - Combined Statement Plan
Using this option you can prepare a combined statement of customer accounts. You can maintain
instructions for providing a single statement to customer's who own multiple accounts. Each
combined statement plan must have at least two accounts associated with it.
An account cannot be included in more than one statement plan.A plan number is given to each
combination of accounts that are associated with a plan. Closed accounts cannot be included in
statement plans. Each account in the combined statement plan will have a flag called
Details/Summary.
If the flag is selected as Summary, then only summary will be printed in the combined statement.
The default value for Details/Summary flag will be as follows:
 Details- For CASA with statement (including OD account)
 Summary- For CASA with passbook, Term Deposit & Loan accounts (FCR and FCC)
The following account types are available for the combined statement:
 Current account
 Savings account with statement
 Savings account with passbook (can be identified with the passbook flag at the account
level)
 Term deposit accounts
 Loan accounts(in FCR and FCC).
Also the bank can decide to have bank level maintenance as ' Automatic combined statement
plan generation' during FCR setup. In this case automatic inclusion of accounts in combined
statement plan process happens in the end of day process.
For Example:
If a customer has at least one CASA account with relation as SOW and Non Syariah and is not
part of any combined statement plan, opens any new CASA (With relation as SOW), TD or Loan
account then that account along with existing CASA account will be automatically included in
Automatic Combined Statement Plan i.e. Plan No.1.
However, if the customer doesn’t want or have a special request for his/her combined statement
structure, branch can uncombine the statement of accounts manually. In case the customer opts
for more than one combined statement, the user can create separate combined statement plan
manually. The address in the combined statement plan will be defaulted with the customer
mailing address (at the time of automatic plan generation or manual addition).
By default, customer accounts (under 1 CIF) will be included into one combined statement
automatically except joint account (And/Or). If customer requests, the joint accounts will be
included in the combined statement manually.
If there is only one account in a combined statement plan, because of closure of other accounts,
then combined statement plan will be deleted automatically and only single statement will be
printed for the month.
If there are more than one combined statement plan for the customer, then the new accounts will
be combined with the high priority plan i.e. the one created first.
The maximum number of combined statement plans which can be created per customer can be
99. Any user generated Combined Statement Plan will start from 2 and will carry on till 99 as plan
number 1 is reserved for the system. The maximum number of accounts that can be included in a
combined statement plan can be 9999.
Note: The system automatically authorises this transaction.
Definition Prerequisites
 8053 - Customer Addition

_Ref660766161

Modes Available
Add, Modify, Delete, Inquiry. For more information on the procedures of every mode, refer to
Standard Maintenance Procedures.

To add the combined statement

1. Type the fast path CI162 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Combined Statement Plan.
2. The system displays the Combined Statement Plan screen.

Combined Statement Plan

Field Description
Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then
any of the letter(s) of the short name or IC can be entered. The
system displays the pick list of all those customers having those
letters in their respective criteria. Choose the appropriate customer
from the existing customer list.
For example, The customer's short name is George Abraham. One
can search the above customer by entering ‘Geo’ in the search string
field.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
Full Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.

Statement Frequency [Display]

This field displays the time frequency or interval for generating the
account statements.
For example, Monthly, Quarterly, Yearly.
 By default, this field displays Monthly.
Statement Plan Id [Display]
This field displays the statement plan ID, a serial number maintained
by the system, to track multiple combined statements that may be
maintained by the bank for the same customer.
3. Click the Add button.
4. Select the search criteria from the drop-down list.
5. Enter the search string and press the <Tab> key and select the customer from the pick list.

Combined Statement Plan

6. The system displays the address and account details in the tab screens.
7. Enter the required information in the various tabs.

Address
Field Description

Field Name Description

Generation Date [Mandatory, Numeric, Two]

Type the date on which the combined statements should be generated.
If the date is specified as 15, then the statements will be generated on the
15th of every month, for the previous month.
Statement [Mandatory, Alphanumeric, 35]
Address Type the address where the combined statements should be sent.
This address can differ from the customer/account address.
City [Optional, Alphanumeric, 35]
Type the name of the city.
This field is part of the Statement Address.
State [Optional, Alphanumeric, 35]
Type the name of the state. This field is part of the Statement Address.
Country [Mandatory, Pick List]
Select the country name from the pick list.
This field is part of the Statement Address.
Zip [Optional, Alphanumeric, Six]
Type the zip code.

Accounts

Field Description

Field Name Description

Account No [Display]
This field displays the list of all the accounts with which the customer has a
primary relationship.
Included [Toggle]
Click the toggle status to change the value.
The options are:
 Y - If Y is displayed against an account, it indicates that the account is
included in the combined statement plan
 N - If N is displayed against an account, it indicates that the account is
not included in the combined statement plan.
 You can add or remove an account to/from the combined statement plan by
double-clicking the Included column to change the N value to Y and vice-
versa.
Closed accounts are displayed in the list of accounts, only for the information
purpose and the system does not allow a closed account to be added to the
plan.
Type [Display]
This field displays the module to which the account belongs.
The options are:
 CH - CH indicates that the account is a CASA account
 LN - LN indicates that the account is a Loan account
 TD - TD indicates that the account is a Term Deposit account

Plan [Display]
This field displays the serial number of the plan code to which the account
belongs.
If the value in the Included column is Y, then the Plan column displays the
serial number of the plan code. If you change this value from N to Y, then the
system will automatically display the plan code serial number currently used.
If the account is not included in any combined statement plan then this
column will have a zero value. If the account is included in another statement
plan then the value in the Included column will be Y and the Plan column will
display the serial number of the plan code.
Statement Type [Toggle]
Double-click on the field to change the statement type.
The options are:
 Detail: If this option is selected, then the system will include this
account in the combined statement in the detail mode.
 Summary: If this option is selected, then the system will include this
account in the combined statement in the summary mode.
For CASA with statement (including OD Account), default value will be Detail.
For CASA with passbook, Loan and TD Accounts, default value will be
Summary.
For the system initiated combined statement plans, the default options,
based on the conditions above, will be set by the system.
8. Click the Ok button.
9. The system displays the message "Record Authorised...Click Ok to Continue". Click the
Ok button.

Examples for combined statement plan

Example 1: When a new customer opens account,

On 01/01/2007, a customer comes to branch and opens one CASA account No.111.
The customer has no other accounts other than the account which is opened during the day.
Hence no system initiated combined statement plan will be generated in the EOD.
On 25/01/2007, customer comes to the branch for opening another TD account.
During the EOD, system will check whether any CASA accounts are available for the customer.
In this case, CASA Account No.111 already exists. Hence, in the EOD, a new system initiated
combined statement pan (plan NO 1) will be generated and both the CASA account (111) as well
as the newly opened TD account will be introduced in that plan.
Example 2:
When there are some TD accounts already available for the customer, and customer ZZZ has
three TD accounts and one loan account with the bank. Since there are no CASA accounts, no
combined statement will be created for the customer as combined statement plan requires at
least one CASA account.
On 25/01/2007, customer ZZZ opens a CASA account with statement (passbook flag not ticked).
In the EOD, system will check whether there are any other account exists for the customer.
In this case, there are three TD accounts and one loan account available. Hence, system will
create a combined statement plan and include the CASA account with statement along with three
TD accounts and one loan account.
1.21. CIM10 - Customer NLS Details Maintenance
Using this option you can capture the customer address in native language such as Arabic,
Japanese, etc., which aids in delivering correspondence through courier/post.

Definition Prerequisites
 BAM03 - Branch Master Maintenance
 CIM03 - Customer Prefixes Maintenance
 8053 - Customer Addition
 7101 - IC No - Short Name Change

Modes Available
Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry. For more information on the procedures
of every mode, refer to Standard Maintenance Procedures.

To maintain customer NLS details

1. Type the fast path CIM10 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer NLS Details Maintenance.
2. The system displays the Customer NLS Details Maintenance screen.

Customer NLS Details Maintenance

Field Description

Field Name Description

Customer Information

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-down
list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any
of the letter(s) of the short name or IC can be entered. The system
 displays the pick list of all those customers having those letters in their
respective criteria. Select the appropriate customer from the existing
customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Cust IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing
customer even when the customer opens a new account in another
branch. A social security number, passport number, birth certificate or
corporate registration can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique
to a customer across the system, is generated after the system has
identified the Customer IC and Customer Category combination to be non-
existent in the system. This ID is used for searching and tracking the
customer in the system.

Home Branch [Display]

This field displays the branch, where the customer's account is opened.
It is maintained in the Branch Master Maintenance (Fast Path: BAM03)
option.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.

Short Name [Display]

This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.
The customer short name can be changed through the Change
Customer Name/IC Number (Fast Path: 7101) option.

Language [Mandatory, Drop-Down]

Select the national language of the customer from the drop-down list.
Customer NLS Details

Salutation [Mandatory, Drop-Down]

Select the salutation given to the customer name from the drop-down list.
The options are:
 Prof
 Mr.
  Ms
 Mrs.
 Dr

NLS Full Name [Display]

This field displays the full name of the customer.
First Name [Mandatory, Alphanumeric, 254]
Type the first name of the customer.
Middle Name [Optional, Alphanumeric, 254]
Type the middle name of the customer.
Last Name [Optional, Alphanumeric, 254]
Type the last name of the customer.
Address [Mandatory, Alphanumeric, 35]
Type the address of the customer.
There are three lines to enter the address.
Town/City [Mandatory, Alphanumeric, 35]
Type the name of the town or city, where the customer resides.
State [Mandatory, Alphanumeric, 35]
Type the name of the state where the customer resides.
Country [Mandatory, Drop-Down]
Select the name of the country, where the customer resides, from the
drop-down list.
Zip Code [Mandatory, Alphanumeric, 35]
Type the zip code.
3. Click the Add button.
4. Select the search criteria from the drop-down list and press the <Tab> key.
5. Type the search string and press the <Tab> key.
6. Select the customer from the pick list.
7. Enter the customer NLS details.

Customer NLS Details Maintenance

 8. Click the Ok button.
9. The system displays the message "Record Added...Authorisation Pending...Click Ok to
Continue". Click the Ok button.
10. The customer NLS details are added once the record is authorised.
1.22. CIM12 - Customer Contact/Complaint log Maintenance
Using this option, you can maintain a log of all contacts that a customer has had at the bank to
help maintain continuity of all the discussions between the customer and various bank
officers.You can also capture all customer complaints/requests, status of the complaints like
whether it has been followed up or not, closed or not, etc.,
This facility is available to Customer/Non Customer (even non-customer's can call for some
requests or information to the call centre)/ bank staff.
Any fees corresponding to a request will have to be manually handled by the bank.
For Example:
Customer calls up the call centre and requests for TPIN Activation on 17th Sep 2009, User has to
check ‘Customer Complaint/Request log’ radio button and by default the request date will be
captured as 17th Sep 2009.
User can choose:
 Nature of Request - Service
 Criteria of Request - Account Maintenance
 Measurement - E Channel Maintenance
 Detail Measurement - TPIN Activation

On clicking OK the request will be added.

If the request is modified on 19th Sep 2007, then the TPIN of the customer will be activated and
the request will be closed. User will visit the screen in Modify mode and the date will be defaulted
to 19th Sep 2007 and Officer ID will be modified to the current officer doing the modification
(which can be modified).

 Status - The user will change as ‘Closed’.

 Description - The user modifies the details.
Note: The sstem automatically authorises this transaction.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Add, Modify, Delete, Inquiry. For more information on the procedures of every mode, refer to
Standard Maintenance Procedures.

To add the customer contact/complaint log

1. Type the fast path CIM12 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Contact/Complaint log
Maintenance.
2. The system displays the Customer Contact/Complaint log Maintenance screen.

Customer Contact/Complaint log Maintenance

Field Description

Field Name Description

Customer Contact log [Mandatory, Radio Button]

Click this option if the customer contact log is to be maintained.

Customer [Mandatory, Radio Button]

Complaint/Requestlog
Click this option if the customer complain or request log is to be
maintained.

Requester Type [Conditional, Drop-Down]

Select the requester type from the drop-down list.
The options are:
 Customer
 Non Customer
This field is enabled only if the Customer Complaint/Request Log
option is selected.
Search Criteria [Conditional, Drop-Down]
Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer short name
 Customer IC: Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID: Unique identification given by the bank
This field is disabled if the Requester Type is Non Customer.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then
any of the letter(s) of the short name or IC can be entered. The
system displays the pick list of all those customers having those
letters in their respective criteria. Select the appropriate customer
from the existing customer list.
For example, The customer's short name is George Abraham. One
can search the above customer by entering ‘Geo’ in the Search
String field.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
Full Name [Conditional, Alphanumeric, 40]
Type the full name of the customer.
This field is enabled only if the Customer Complaint/Request Log
option is selected and the Requester Type is Non Customer.
For other options, the system displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.

Contact Number [Conditional, Alphanumeric, 23]

 Type the contact number.
This field is enabled only if the Customer Complaint/Request Log
option is selected and the Requester Type is Non Customer.

3. Click the Add button.

4. Click on the criteria based on which log is to be maintained.
5. Select the search criteria from the drop-down list and enter the search string and press the
<Tab> key and select the customer from the pick list.
OR
Select the requester type from the drop-down list.

Customer Contact/Complaint log Maintenance

6. Enter the relevant information in the Log Details tab.

Log Details
Field Description

Field Name Description

Reference [Optional, Numeric, 16]

Account
Type the reference account number for which the customer contact/complaint
Number
log details are to be maintained.

Nature [Conditional, Drop-Down]

Select the nature of the request from the drop-down list.
The options are:
 Service
 Sales
 Complaint
This field is enabled only if the Customer Complaint/Request Log option is
selected.

Officer Id [Display]
This field displays the officer ID.
A officer ID is the login ID assigned to the person who adds a particular
 record. The ID is set up as part of the SMS functions.
The officer ID is automatically selected, stored and displayed by the system
for every transaction. If the record has been added as part of the setup, the
officer ID will be displayed as SYSTEM.
This field is enabled in the Modify mode.
Criteria [Conditional, Drop-Down]
Select the criteria/subject of the request from the drop-down list.
The options are:
 Account Inquiry
 Account Transaction
 Account Maintenance
 Product
 Application
 Channel
This field is enabled only if the Customer Complaint/Request Log option is
selected.

Contact Date [Mandatory, Pick List, dd/mm/yyyy]

Select the date of customer request/complaint from the pick list.
This date should be greater than or equal to the current date.
By default, the system displays the current process date.
Measurement [Conditional, Drop-Down]
Select the appropriate measurement value, based on the option selected in
the criteria field, from the drop-down list.
This field is enabled only if the Customer Complaint/Request Log option is
selected.
Branch [Display]
This field displays the short name of the branch where contact with the
customer was made.
Detail [Conditional, Drop-Down]
Measurement Select the option based on the value selected in the Measurement field from
the drop-down list.
This field is enabled only if the Customer Complaint/Request Log option is
selected.
Log ID [Display]
This field displays the Log Id of the request which gets generated at the time
of capturing the request.
Status [Conditional, Drop-Down]
This field displays the status of the complaint.
In the Add mode, it displays the default status value as Open.
The options are:
 Open
 Process
 Closed
This field is enabled in the Modify mode.
Channel [Mandatory, Drop-Down]
Select the channel through which the request has been raised from the drop-
down list.
The options are:
 Branch
 Cash@work
 Access Centre
 ATM
 HP Banking

Target Date [Conditional, Pick List, dd/mm/yyyy]

Select the target date for closure of the request/complaint from the pick list.
The date should be greater than or equal to the request date.
This field is enabled only if the Customer Complaint/Request Log option is
selected.
Description [Mandatory, Alphanumeric, 256]
Type a brief description of the request of the customer.
7. Click the OK button.
8. The system displays the message "Record Added with Log Id". Click the OK button.
9. Click the Close button.

To modify the customer contact log

1. Click the Modify button.
2. Click on the criteria based on which log is to be maintained.
3. If the Customer Complaint/Request log option is selected, select the requester type.
4. Select the search criteria from the drop-down list and enter the search string and
press the <Tab> key and select the customer from the pick list.
5. The system displays the appropriate tab.

Log Summary For Contact

This tab displays all the records for a selected customer. All the contact logs pertaining to all the
accounts of the selected customer will be displayed along with the date. User can select a record
based on the date to check the details.
Field Description

Field Name Description

Sr No [Display]
This field displays the serial number for the customer logs.

Log ID [Display]
This field displays the Log ID of the request which gets generated at the time
of capturing the request.
Contact Date [Display]
This field displays the date on which the contact was made.
Officer Id [Display]
This field displays the ID of the officer, who had contacted the customer.
Branch [Display]
This field displays the short name of the branch where contact with the
customer was made.
Description [Display]
This field displays a brief description of the last contact with the customer.
Account No [Display]
This field displays the account number of the customer.

Log Summary For Complaint

This tab displays all the records for a selected customer. All the complaints/services pertaining to
all the accounts of the selected customer will be displayed along with the date. User can select a
record based on the date to check the details.

Field Description

Field Name Description

Sr No [Display]
This field displays the system generated serial number for the customer log.

Log ID [Display]
This field displays the Log ID of the request which gets generated at the time
of capturing the request.
Date [Display]
This field displays the date on which the request was made.
Officer Id [Display]
This field displays the ID of the officer, who had captured the request.
Branch [Display]
This field displays the short name of the branch where the request is captured.
Description [Display]
This field displays the description of the request.
Account No [Display]
This field displays the account number of the customer against which the
request is captured.
Nature [Display]
This field displays the nature of the request.
Measurement [Display]
This field displays the measurement of the request.
Criteria [Display]
This field displays the criteria/subject of the request.
Status [Display]
This field displays the status of the request.
6. Double-click the appropriate record in the Log ID column to enable the Log Details tab.
7. Modify the relevant information and click the OK button.
8. The system displays the message "Record Modified". Click the Ok button.
1.23. CIM13 - Customer Memo Maintenance
Using this option, you can maintain a note on preferences or special status of a customer which
can help in dealing with the customer appropriately at any point of time. A memo maintained at
the customer level is applicable for all accounts held by a customer for which this customer is the
primary customer.
Customer Memo is a string attached at the customer level which can be displayed when the teller
does transactions on Oracle FLEXCUBE branch. If the memo severity is high, the memo is
automatically displayed when performing a transaction from branch and the system will enforce
an authorisation. In case of a low severity memo, the teller can choose to see the memo and the
authorisation requirement is not enforced. However system will not validate the existence of
memo in case of batch upload.
Note: This transaction is automatically authorised.

Definition Prerequisites
 8053 - Customer Addition
 Customer Account should be opened

Modes Available
Add By Copy, Add, Modify, Delete, Cancel, Authorize, Inquiry. For more information on the
procedures of every mode, refer to Standard Maintenance Procedures.

To add the customer memo

1. Type the fast path CIM13 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Memo Maintenance.
2. The system displays the Customer Memo Maintenance screen.

Customer Memo Maintenance

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20, Pick List]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then
any of the letter(s) of the short name or IC can be entered. The
system displays the pick list of all those customers having those
letters in their respective criteria. Select the appropriate customer from
 the existing customer list.
For example, The customer's short name is George Abraham. One
can search the above customer by entering ‘Geo’ in the search string
field.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.
IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
Full Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.
Memo Number [Display]
This field displays the serial number of the memos.
The memo number is auto-generated at the time of memo addition.
Maximum four memos are allowed at the customer level.
Memo Details

Severity [Mandatory, Drop-Down]

Select the severity level from the drop-down list.
A memo can be sent with two types of severity levels.
The options are:
 High - If the high severity memo is attached to the account, all
the branch transactions on the account will require
authorisation from the supervisor.
 Low - If the low severity memo is attached to the account, it
displays a message on the screen for the Teller.

Reason For Memo [Mandatory, Drop-Down]

Select the reason for maintaining the memo on the customer from the
drop-down list.
Start Date [Mandatory, Pick List, dd/mm/yyyy]
Select the date from which the memo will be in affect from the pick list.
The start date should not be less than the system date.
End Date [Mandatory, Pick List, dd/mm/yyyy]
Select the date from which the memo will not be in effect from the pick
list.
 The end date must be greater than the start date.
Memo Text [Mandatory, Alphanumeric, 254]
Type the message that will appear on the screen when transaction
related to the customer is performed by the teller.
3. Click the Add button.
4. Select the search criteria from the drop-down list.
5. Enter the search string and press the <Tab> key and select the customer from the pick list.
6. Enter the memo details.

Customer Memo Maintenance

7. Click the Ok button.

8. The system displays the message "Record Added... Authorisation Pending". Click the Ok
button.
9. The memo is added for the selected customer after the record is authorised.
1.24. CIM16 - Customer Dormancy Status Maintenance
Using this option you can update the customer status from Dormant to Active. It will also activate
all the accounts for which the customer is a primary holder. A customer becomes dormant when
all the accounts under their Customer ID changes to dormant.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Modify, Inquiry. For more information on the procedures of every mode, refer to Standard
Maintenance Procedures.

To modify/amend the customer status maintenance

1. Type the fast path CIM16 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Dormancy Status Maintenance
2. The system displays the Customer Dormancy Status Maintenance screen.

Customer Dormancy Status Maintenance

Field Description

Field Name Description

Customer Information

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria, to search for the customer from the drop-down
list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any
of the letter(s) of the short name or IC can be entered. The system displays
the pick list of all those customers having those letters in their respective
criteria. Choose the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique
to a customer across the system, is generated after the system has
identified the Customer IC and Customer Category combination to be non-
existent in the system. This ID is used for searching and tracking the
customer in the system.

Home Branch [Display]

This field displays the branch, where the customer's account is opened.
It is maintained in the Branch Master Maintenance (Fast Path: BAM03)
option.

Full Name [Display]

This field displays the full name of the customer.
 The full name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.

Short Name [Display]

This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.
The customer short name can be changed through the Change Customer
Name/IC Number (Fast Path: 7101) option.

Status Details

Customer [Conditional, Drop-Down]

Status Select the dormancy status of the customer from the drop down list.
This field is enabled if the customer status is dormant.
Reason [Conditional, Drop-Down]
Select the reason for change of status being performed from the drop-down
list.
This field is enabled if the customer status is dormant.
Status [Display]
Change
This field displays the count of the status change for the customer.
Count

3. Click the Modify button.

4. Select the search criteria from the drop-down list.
5. Enter the search string, press the <Tab> key and select the customer from the pick list.
6. Enter the other status details.

Customer Dormancy Status Maintenance

7. Click the Ok button.
8. The system displays the message "Record Modified". Click the Ok button.
1.25. CIM18 - CBR Details Maintenance
The CBR details are certain user-defined features or attributes, based on which the customer can
be grouped or categorized under a common language, location, salary structure, etc. CBR codes
are useful for the Central Bank Reporting purposes.
Using this option you can create user defined fields which were not present in the various
customer maintenance options which are a part of the standard FLEXCUBE Release. The bank
can define the labels as well as contents of fields using the User Defined Fields Maintenance
(Fast Path: BA078) option and CBR PickLists Maintenance (Fast Path: BA080) option.
Defining these categories facilitates generating MIS reports, beyond the standard reports
available within Oracle FLEXCUBE.

Definition Prerequisites
 BA080 - CBR PickLists Maintenance
 BA078 - CBR Label Maintenance
 8053 - Customer Addition

Modes Available
Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry. For more information on the procedures
of every mode, refer to Standard Maintenance Procedures.

To add the CBR code details

1. Type the fast path CIM18 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > CBR Details Maintenance.
2. The system displays the CBR Details Maintenance screen.

CBR Details Maintenance

Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then any of
the letter(s) of the letter of the short name or IC can be entered. The system
displays the pick list of all those customers having those letters in their
 respective criteria. Select the appropriate customer from the existing customer
list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Customer ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

IC/BR Number [Display]

This field displays the identification code of the customer.
A customer IC along with the customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Enter the search string and press the <Tab> key.
6. Select the customer from the pick list.
7. Double click the ID column to enter the relevant details for the corresponding label.

CBR Details Maintenance

 9. Click the Ok button.
10. The system displays the message "Record Added... Authorisation Pending.. Click Ok to
Continue". Click the Ok button.
11. The CBR details are added once the record is authorised.
Note: The CBR labels displayed in this screen are defined in the CBR Label Maintenance (Fast
Path: BA078) option.
1.26. CIM19 - Customer BlackList Details
Using this option, you can maintain information on those customer that are blacklisted for various
reasons.The customer to be marked as Blacklisted, has to be an existing customer in Oracle
FLEXCUBE. The system permits the user to define start date and end date for blacklisting.

Definition Prerequisites
 8053 - Customer Addition

Other Prerequisites
Not Applicable

Modes Available
Add By Copy, Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry.

To add the customer blacklist information

1. Type the fast path CIM19 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer BlackList Details.
2. The system displays the Customer Blacklist Details screen.
Customer Blacklist Details

Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria, to search for the customer, from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search [Mandatory, Alphanumeric, 20, Pick List]

String
Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
 pick list of all those customers having those letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can search
the above customer by entering ‘Geo’ in the search string field.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer even
when the customer opens a new account in another branch. A social security
number, passport number, birth certificate or corporate registration can be used
as a customer IC.
IC Type [Display]
This field displays the IC type.
IC type is internally linked to every customer category/customer type.

Agency [Mandatory, Drop-Down]

Code
Select the agency which will rate the customer from the drop-down list.
The bank can maintain multiple records for each customer based on the agency
code.
The agency codes are maintained as part of System Day 0.
Agency code obtains data from master table of agency code.

Full Name [Display]

This field displays the full name of the blacklisted customer.

Customer [Display]
This field displays whether the customer is an existing customer.
If the check box is selected, the customer is an existing customer.

Blacklist [Mandatory, Pick List, dd/mm/yyyy]

Start Date Select the Blacklist Start Date from the pick list.
It is the beginning date from when the customer stands black listed.
Blacklist [Mandatory, Pick List, dd/mm/yyyy]
End Date
Select the Blacklist End Date from the pick list.
 It is the date till which the customer's blacklisted status is valid.

Offence [Mandatory, Drop-Down]

Level
Select the blacklist offence level from the drop-down list.

The value of field “offence level” will combine the value of offence level and
offence description which is define in the screen - Blacklist restriction
maintenance (FP:CIM25).

For example, offence level set as “2” and offence description set as “Medium” in
the screen - Blacklist restriction maintenance (FP:CIM25, then the value of
offence level in CIM19 will be 2-Medium.

The options are:

 1
 2
 3
 High
 Low

Description [Optional, Alphanumeric, 120]

Type an appropriate reason for black listing the customer.

Additional [Optional, Alphanumeric, 120]

Details
Type any additional information for black listing the customer.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Enter the search string and press the <Tab> key.
6. Select the customer from the pick list.
7. Enter the other relevant details.
Customer Blacklist Details

8. Click the Ok button.

9. The system displays the message "Record Added... Authorisation Pending..". Click the Ok
button.
10. The customer black list details are added successfully once the record is authorized.
1.27. CIM20 - Investor Services – Customer Data - Inquire*
FLEXCUBE Investor Services (FIS) is a comprehensive multi-currency shareholder servicing
solution for Mutual Funds. Using this option ,you can make inquiries on the customer's data
pertaining to FIS system.
It automates all Transfer Agent functions within a mutual fund company. All the mandatory
information required by the FIS system has to be maintained in Oracle FLEXCUBE .

Definition Prerequisites
 BAM03 - Branch Master Maintenance

Modes Available
Add, Modify, Inquiry. For more information on the procedures of every mode, refer to Standard
Maintenance Procedures.

To add the investor service details

1. Type the fast path CIM20 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Investor Services- Customer Data-Inquire.
2. The system displays the Investor Services - Customer Data - Inquire screen.

Investor services - Customer Data - Inquire

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer from the drop-down
list.
The option are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then any
of the letter(s) of the short name or IC can be entered. The system displays
the pick list of all those customers having those letters in their respective
criteria. Choose the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique
to a customer across the system, is generated after the system has
identified the Customer IC and Customer Category combination to be non-
existent in the system. This ID is used for searching and tracking the
customer in the system.

Home Branch [Display]

This field displays the branch, where the customer's account is opened.
It is maintained in the Branch Master Maintenance (Fast Path: BAM03)
option.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.
Short Name [Display]
This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.
The customer short name can be changed through the Change Customer
Name/IC Number (Fast Path: 7101) option.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Type the search string and press the <Tab> key and select the customer from the pick list.

Investor services - Customer Data - Inquire

6. Enter the relevant information in various tabs.

Fis Details
Field Description

Field Name Description

Account [Mandatory, Drop-Down]

Statement
Select the currency in which account statement is required from the drop-
Currency
down list.
All the entries are posted in the account in the account currency. The
exchange rate values must be defined and downloaded.
For example, if the currency selected is USD, the statement of accounts for
the customer will come in USD.

Preferred [Mandatory, Drop-Down]

Currency
Select the preferred currency from the drop-down list.
It is the currency in which the investor or unit holder prefers to make any
payments involving transactions or receives any dividend income
payments.
The currency you select here will be deemed as the default currency for all
payments from or to the investor.
Account [Mandatory, Drop-Down]
Statement
Select the Account Statement Frequency from the drop-down list.
Frequency
It is the time frequency or interval for generating the account statements.
For example, Monthly, Quarterly, Yearly.

Preferred [Mandatory, Drop-Down]

Language
Select the preferred language from the drop-down list.
It is the language preferred by the investor for correspondence and
communication.

Country of [Mandatory, Drop-Down]

Domicile
Select the country, where the investor is domiciled from the drop-down list.

Nationality [Mandatory, Drop-Down]

Select the nationality of the investor from the drop-down list.

Redemption [Mandatory, Drop-Down]

payment Default
Select the redemption payment default mode from the drop-down list.
It is the default mode of payment that is to be used for paying out the
proceeds of any redemption transactions for the investor.

Tax Deduction at [Optional, Check box]

source
Select the Tax Deduction at source check box, if the tax deducted on the
amount is to be redeemed.
This amount is paid by the bank, to the tax authorities.
The tax proceeds are to be recovered from the customer. The bank will
deduct this tax amount from the redemption proceeds.
The tax is calculated based on the tax code attached to the account at the
time of account opening.

Tax ID [Mandatory, Alphanumeric, 16]

Type the tax identification number for the investor.

Tax Circle [Mandatory, Alphanumeric, 40]

Type the tax circle to which the unit holder belongs.

Father/Spouse [Mandatory, Alphanumeric, 40]

Name
Type the name of the father or the spouse.

Resident [Optional, Check box]

Select the Resident check box to indicate that the investor resides in the
selected country of domicile.

Contact Person [Mandatory, Alphanumeric, 40]

Type the name of the contact person.

Additional Details
Field Description

Field Name Description

Identification [Mandatory, Pick List, dd/mm/yyyy]

Issue date
Select the Identification Issue date from the pick list.
It is the date of issue of the identification document or proof that is furnished
by the unit holder.

Identification [Mandatory, Pick List, dd/mm/yyyy]

Expiry Date
Select the Identification Expiry date from the pick list.
It is the date of expiry of the identification document or proof that is
furnished by the unit holder.

Broker [Mandatory, Drop-Down]

Select the introducer broker preferred by the investor from the drop-down
list.

Corporation [Mandatory, Drop-Down]

Type
Select the Corporation Type from the drop-down list.
 It is the type of the corporation that the company is to be deemed.

Fee Category [Mandatory, Alphanumeric, 40]

Type the fee category to be deemed applicable for the investor whose
account you are creating.

Fee Sub [Optional, Alphanumeric, 40]

Category
Type the fee sub-category to be deemed applicable for the investor whose
account you are creating.

ROA Investor [Optional, Check box]

Select the ROA Investor check box to indicate that the investor prefers to
avail of the Rights of Accumulation facility.

Column Name Description

Account Number [Display]

This column displays the account number to which this customer has
been linked as a primary customer.

Preferred A/c [Toggle]

Select Y if the account is a preferred account.

Default A/c [Toggle]

Select Y if the account is a default account.

Relation [Display]
This column displays the relation of the preferred account holder.

7. Click the Ok button.

8. The system displays the message "Record Added...Authorisation Pending...Click Ok to
Continue". Click the Ok button.
9. The investor services customer data is added once the record is authorised.
1.28. CIM21 - Customer Account Restriction/ Block
Using this option you can mark a customer as Restricted. When a customer is restricted,all the
existing CASA, Term Deposit and the Loan accounts are marked as restricted .
When customer restriction is cleared, all the accounts are cleared from restriction expect those
accounts that have an account level restriction.

Definition Prerequisites
 SMM01 - Template Profile Maintenance
 8053 - Customer Addition
 Customer should have an account opened

Modes Available
Modify, Inquiry. For more information on the procedures of every mode, refer to Standard
Maintenance Procedures.

To modify customer account restrictions

1. Type the fast path CIM21 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Account Restriction/ Block.
2. The system displays the Customer Account Restriction/Block screen.

Customer Account Restriction/Block

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then
any of the letter(s) of the short name or IC can be entered. The system
displays the pick list of all those customers having those letters in their
 respective criteria. Select the appropriate customer from the existing
customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Customer ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

Full Name [Display]

This field displays the full name of the customer.

Option [Mandatory, Drop-Down]

Select the action to be taken from the drop-down list.
The options are:
 Block
 Restriction

Customer [Conditional, Check Box]

Restriction
Select the Customer Restriction check box if all the customer
accounts are to be restricted and only authorised officer is allowed to
inquire on the accounts.
This field is enabled only if the Restriction option is selected from the
Option field.

Customer Block [Conditional, Check Box]

This field is enabled only if the Block option is selected from the
Option field.

Reason [Conditional, Drop-Down]

Select the reason for blocking the customer account from the drop-
down list.
This field is enabled only if the Block option is selected from the
Option field.

Column Name Description

CASA

Product [Display]
The code assigned to CASA/TD/Loan product.
Product Name [Display]
The name assigned to the CASA / TD / Loan product, which is defined
at the product level. This is the product under which the CASA / TD /
Loan account is opened.

Account Number [Display]

The account number for which the user want to view the account
details.

Currency [Display]
The currency assigned to the product at the product level, under which
the account is opened.

Account Title [Display]

The name of the customer who holds the CASA / TD / Loan account.

Account Status [Drop-Down]

The current status of the account.

Relationship [Display]
The account holder’s relationship with the account.
E.g. Sole owner, Joint holder, etc.

Restriction [Display]
If Yes option is selected in the Customer Restriction field, then the
customer is restricted. Automatically all his accounts are restricted and
only an authorised officer is allowed to inquire on the accounts.
If No option is selected in the Customer Restriction field, restriction is
removed, accounts with customer restriction get unmarked. Accounts
with account restriction retain the restriction.

Restriction Type [Display]

The type of restriction is Customer Restriction or Account Restriction.

Column Name Description

TD

Product [Display]
The code assigned to CASA/TD/Loan product.

Product Name [Display]

The name assigned to the CASA / TD / Loan product, which is defined
at the product level. This is the product under which the CASA / TD /
Loan account is opened.

Account Number [Display]

The account number for which the user want to view the account
details.
Currency [Display]
The currency assigned to the product at the product level, under which
the account is opened.

Account Title [Display]

The name of the customer who holds the CASA / TD / Loan account.

Account Status [Drop-Down]

The current status of the account.

Account Blocked [Display]

The status of the account.

No of Open Deposit [Display]

The number of open deposit.

Relationship [Display]
The account holder’s relationship with the account.
E.g. Sole owner, Joint holder, etc.

Restriction [Display]
If Yes option is selected in the Customer Restriction field, then the
customer is restricted. Automatically all his accounts are restricted and
only an authorised officer is allowed to inquire on the accounts.
If No option is selected in the Customer Restriction field, restriction is
removed, accounts with customer restriction get unmarked. Accounts
with account restriction retain the restriction.

Restriction Type [Display]

The type of restriction is Customer Restriction or Account Restriction.

Column Name Description

Loan

Product [Display]
The code assigned to CASA/TD/Loan product.

Product Name [Display]

The name assigned to the CASA / TD / Loan product, which is defined
at the product level. This is the product under which the CASA / TD /
Loan account is opened.

Account Number [Display]

The account number for which the user want to view the account
details.

Currency [Display]
The currency assigned to the product at the product level, under which
 the account is opened.

Account Status [Drop-Down]

The current status of the account.

Relationship [Display]
The account holder’s relationship with the account.
E.g. Sole owner, Joint holder, etc.

Restriction [Display]
If Yes option is selected in the Customer Restriction field, then the
customer is restricted. Automatically all his accounts are restricted and
only an authorised officer is allowed to inquire on the accounts.
If No option is selected in the Customer Restriction field, restriction is
removed, accounts with customer restriction get unmarked. Accounts
with account restriction retain the restriction.

Restriction Type [Display]

The type of restriction is Customer Restriction or Account Restriction.

3. Select the search criteria and type the search criteria and press the <Tab> key.
4. Select the appropriate customer from the list displayed.
5. Select the appropriate option from the drop-down list.
6. Enter the other relevant information.

Customer Account Restriction/Block

 7. Click the OK button.
8. The system displays the message "Authorisation required. Do You Want to continue?".
Click the OK button.
9. The system displays the Authorization Reason screen.
10. Enter the relevant information and click the Ok button.
11. The system displays the message "Record Authorised..Click Ok to Continue". Click the Ok
button.
1.29. CIM30 - Customer Maturity Processing Maintenance
Banks have different type of customers like minors, major individuals, corporate customer's, etc
and the customer details are added to the customer information database using the Customer
Addition (Fast Path: 8053) option.
Using this option Oracle FLEXCUBE allows you to parameterize the customer status change
from a minor to major when a minor customer turns major on attaining maturity or make the
change through automation. In case the system is parameterized under automated mode, the
functionality associated with this option will not be available.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To perform the customer maturity processing maintenance

1. Type the fast path CIM30 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Maturity Processing Maintenance.
2. The system displays the Customer Maturity Processing Maintenance screen.

Customer Maturity Processing Maintenance

Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria
The search criteria are as follows:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

The search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then any of
the letter(s) of the letter of the short name or IC can be entered. The system
displays the pick list of all those customers having those letters in their
respective criteria. Choose the appropriate customer from the existing
customer list.
 For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

IC [Display]
The identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
ID [Display]
The ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC & Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

Home Branch [Display]

This field displays the branch, where the minor customer’s account is initiated
and maintained.

Full Name [Display]

The full name of the customer.
The full name of the customer is defaulted from the Customer Addition
option.

Short Name [Display]

The short name of the customer.
The short name of the customer is defaulted from the Customer Addition
option.
The customer short name can be changed through the Change Customer
Name/IC Number option.

Column Name Description

Serial No [Display]
The system generated serial number, which indicates the row items.
Account No [Display]
The CASA, TD or Loans account number of the minor customer.
Customer [Display]
Short Name The short name of the customer.
The short name of the customer is defaulted from the Customer Addition
option.
The customer short name can be changed through the Change Customer
Name/IC Number option.
Customer ID [Display]
The ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC & Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

Swap [Toggle]
Click the toggle status to change the value to Y, to change the minor’s status
to major.
The default value is N.
3. Select the search criteria from the drop-down list.
4. Type the search string and press the <Tab> key and select a minor customer from the pick
list.
5. The system displays the account details.
6. Double-click the toggle status in the Swap column corresponding to the customer ID,
whose status is to be changed from minor to major. The value is changed to Y.

Customer Maturity Processing Maintenance

 7. Click the OK button.
8. The system displays the message "Authorisation required. Do You Want to continue?".
Click the OK button.
9. The system displays the Authorization Reason screen.
10. Enter the relevant information and click the Ok button.
11. The system displays the message "This is a Minor Customer". Click the OK button.
12. Click the Close button.
1.30. CIM39 - Customer ID Change Maintenance
Using this option, you can change the Primary Cust ID linked to an account i.e. you can link the
accounts under one Customer ID where the customer has SOW, JAF and JOF relationship; to
another Customer ID with the same relationship.
This is required during certain circumstances like the customer is deceased, multiple customer
IDs exist for the same customer etc. The new customer is linked to the accounts in the same
relationships as that of the previous customer.

Definition Prerequisites
 8053 - Customer Addition
 8051 - CASA Account Opening

Modes Available
Not Required

To change the customer ID

1. Type the fast path CIM39 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer ID Change Maintenance.
2. The system displays the Customer ID Change Maintenance screen.

Customer ID Change Maintenance

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for a customer, from the drop-down
list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20, Pick List]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field or select it from the
pick list.
If the search criterion is specified as customer's short name or IC then any
of the letter(s) of the short name or IC can be entered. The system displays
the pick list of all those customers having those letters in their respective
 criteria. Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.
Full Name [Display]
This field displays the full name of the customer.
The full name of the primary customer is defaulted from the Customer
Addition (Fast Path: 8053) option.
IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique
to a customer across the system, is generated after the system has
identified the Customer IC and Customer Category combination to be non-
existent in the system. This ID is used for searching and tracking the
customer in the system.

3. Select the search criteria from the drop-down list.

4. Enter the search string and press the <Tab> key. Select the customer from the pick list.
5. The system displays the account details.
6. The Accounts tab is displayed.

Accounts
Field Description

Column Name Description

Serial No [Display]
This column displays the serial numbers.
Account [Display]
Number This column displays the account numbers of all the accounts held by the
selected customer.
Old Customer [Display]
ID This column displays the old primary customer ID.

Relationship [Display]
This field displays the relationship of the customer with all the accounts held
by the customer.
A customer with primary relationship, viz., Sole Owner, Joint And First, or
Joint Or First must be linked. If primary relationship linked is Joint And First
or Joint or First, customer with secondary relationship, viz., Joint and other
or Joint or other must be linked to the account.
Account [Display]
Status This field displays the current status of the account.
The options are:
 Regular - A regular account is open for various transactions.
 Account Opened Today - This account is opened on the day of the
transaction.
 Closed - The deposits in this account have matured and redeemed.
Thus this account is closed.
 Account Closed Today - This account has been closed on the day of
the transaction.
 Unclaimed - This account has remained unclaimed by the customer.
 Matured - This account has matured.
 Account Blocked - This account is blocked.
 Forced Renewal - This account is marked for lien and thus has been
force renewed.

New [Display]
Customer ID This field displays the new primary customer ID only if the primary customer is
changed using the Account Details tab.
New [Display]
Customer This field displays the name of the new primary customer, only if the primary
Name customer is changed using the Account Details tab.

7. Double-click the appropriate record.

8. The system displays the Account Details tab.
9. Enter the relevant information.

Account Details
Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria Select the search criteria, to search for a customer, from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
pick list of all those customers having those letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
 search the above customer by entering ‘Geo’ in the search string field.
Old Account [Display]
Number This field displays the account number for which the primary customer ID is
being changed.
New Cust ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

Relationship [Display]
This field displays the old primary customer’s relationship with the account.
Customer [Display]
Name This field displays the name of the new primary customer.

Account [Display]
Status
This field displays the current status of the account.
The options are:
 Regular - A regular account is open for various transactions.
 Account Opened Today - This account is opened on the day of the
transaction.
 Closed - The deposits in this account have matured and redeemed.
Thus this account is closed.
 Account Closed Today - This account has been closed on the day of
the transaction.
 Unclaimed - This account has remained unclaimed by the customer.
 Matured - This account has matured.
 Account Blocked - This account is blocked.
 Forced Renewal - This account is marked for lien and thus has been
force renewed.

10. Click the Ok button.

11. The system displays the Accounts tab.
12. Click the Ok button.
13. The system displays the message "Authorisation required. Do You Want to continue?".
Click the OK button.
14. The system displays the Authorization Reason screen.
15. Enter the relevant information and click the Ok button.
16. The system displays the message "Customer Id changed successfully". Click the OK
button.
1.31. CIM42 - Customer Lock/Unlock System
Bank provides various facilities like ATM, Internet banking etc to the customers. Using this
option, the user can lock or unlock the customer account for the selected system type (Services).

Definition Prerequisites
 8053 - Customer Addition
 Customer should be a registered user for the system types

Modes Available
Not Applicable

To lock/unlock the system

1. Type the fast path CIM42 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Lock/Unlock System.
2. The system displays the Customer Lock/Unlock System screen.

Customer Lock/Unlock System

Field Description

Field Name Description

Customer information

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
pick list of all those customers having those letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Cust IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

Home Branch [Display]

This field displays the branch, where the minor customer’s account is initiated
and maintained.
It is maintained in the Branch Master Maintenance (Fast Path: BAM03)
option.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast
 Path: 8053) option.

Short Name [Display]

This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.
The customer short name can be changed through the Change Customer
Name/IC Number (Fast Path: 7101) option.

Column Name Description

System Lock Information

System Type [Mandatory, Drop-Down]

Select the system type from the drop-down list.
The system type allows the user to lock or unlock the customer for the
selected system type.
The options are:
 ATM
 IB

System Lock [Optional, Check Box]

Select the System Lock check box, if the user is allowed to lock the selected
system type.
3. Select the search criteria from the drop-down list.
4. Type the search string and press the <Tab> key.
5. Select the customer from the pick list.
6. Enter the relevant information in the appropriate field.

Customer Lock/Unlock System

7. Click the Ok button.
8. The system will lock/unlock the selected system type for the customer.
1.32. CIM54 - Customer ID Verification Maintenance*
The Customer ID Verification Maintenance option is used to verify and maintain records of the
customer documents.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Modify, Cancel, Amend, Authorize, Inquiry. For more information on the procedures of every
mode, refer to Standard Maintenance Procedures.

To add customer ID verification maintenance

1. Type the fast path CIM54 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer ID Verification Maintenance.
2. The system displays the Customer ID Verification Maintenance screen.

Customer ID Verification Maintenance

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria to search for a customer from the drop-down
list.
The options are:
 Customer Short Name
 Customer Ic
 Customer Id

Search String [Mandatory, Alphanumeric, 40]

Type the search string according to the data entered in the Search
Criteria field.

Customer No. [Display]

This field displays the unique identification number of the customer.

A/C Opening Date [Display]

This field displays the date on which the customer account was
opened.

A/C Cancellation [Display]

Date
This field displays the date on which the customer account was
cancelled.

Person who verified ID

Operator ID [Display]
This field displays the unique identification number of the teller who
has verified the customer ID.

Teller Name [Display]

This field displays the name of the teller who has verified the customer
ID.

Person in Charge in [Display]

Bank
This field displays the name of the person in charge of the bank.

Person who creates Record

Operator ID [Display]
This field displays the unique identification number of the person who
has created the customer ID.

Teller Name [Display]

This field displays the name of the teller who has created the customer
ID.
Person in Charge in [Display]
Bank
This field displays the name of the person in charge of the bank.

Transaction Type [Display]

This field displays the name of the type of the transaction.

Customer [Optional, Alphanumeric, 120]

Name(Katakana)
Type the Katakana name of the customer for whom the ID is verified.

Customer [Optional, Alphanumeric, 120]

Name(Kanji)
Type the Kanji name of the customer for whom the ID is verified.

Date of Birth [Optional, Pick List]

Select the birth date of the customer from the pick list.

Zip Code [Optional, Numeric, 20]

Type the zip code of the city where the customer resides.

Address(Katakana) [Optional, Alphanumeric, 40]

Type the address of the Katakana customer.

Address(Kanji) [Optional, Alphanumeric, 40]

Type the address of the Kanji customer.

Reason to use [Optional, Alphanumeric, 120]

different name
Type the reason to use different names by the customer.

ID Verification [Mandatory, Pick List]

Received Date
Select the identification date, on which the verification can be done,
from the pick list.

Primary Document Details

Method to Verify ID [Optional, Drop-Down]

Select the method to verify the customer primary document details
from the drop-down list.

Document for ID [Optional, Drop-Down]

verification
Select the identification number, for the verification of customer primary
documents details, from the drop-down list.

Symbol No [Optional, Numeric, 20]

Type the symbol number of the customer primary documents details.

ID Verification [Optional, Numeric, 15]

Document Storage
Type the document storage number for the identification verification of
No
the customer primary documents details.

Storage Folder No [Optional, Numeric, 10]

Type the storage folder number.
Secondary Document Details

Method to Verify ID [Optional, Drop-Down]

Select the method to verify the customer secondary document details
from the drop-down list.

Document for ID [Optional, Drop-Down]

verification
Select the identification number, for the verification of the customer
secondary documents details, from the drop-down list.

Symbol No [Optional, Numeric, 20]

Type the symbol number of the customer secondary documents
details.

ID Verification [Optional, Numeric, 15]

Document Storage
Type the document storage number for the identification verification of
No
the customer secondary documents details.

Storage Folder No [Optional, Numeric, 10]

Type the storage folder number.

Txn Document [Display]

Sending Date
This field displays the date on which the transaction document is sent.

Judgement [Display]
This field displays the status of the ID verification of the customer.

Date of Delivery [Display]

This field displays the date of card delivery.

ID Verification [Display]
This field displays whether card verification is completed or not.
If this check box is selected, it indicates that the verification of the ID is
completed.

3. Click the Modify button.

4. Select the search criteria from the drop-down list.
5. Enter the search string press the <Tab> key.
6. The system displays the customer details.
7. Enter the other relevant information.

Customer ID Verification Maintenance

8. Click the Ok button.
9. The system displays the message "Record Modified...Authorisation Pending...Click Ok to
Continue". Click the OK button.
1.33. CIM56 - Customer ID Verification History Change*
The Customer ID Verification History Change option is used to change the history of the
verification done on the selected customer account.

Definition Prerequisites
 8053 - Customer Addition

Other Prerequisites
Not Applicable

Modes Available
Add, Modify, Cancel, Amend, Authorize, Inquiry. For more information on the procedures of every
mode, refer to Standard Maintenance Procedures.

To add customer ID verification history change

1. Type the fast path CIM56 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer ID Verification History Change.
2. The system displays the Customer ID Verification History Change screen.

Customer ID Verification History Change

Field Description

Field Name Description

Search Method [Mandatory, Drop-Down]

Select the search criteria to search for a customer from the drop-down
list.
 Customer Short Name
 Customer Ic
 Customer Id

Search String [Mandatory, Alphanumeric, 40]

Type the search string according to the data entered in the Search
Criteria field.

Customer No [Display]
This field displays the unique identification number of the customer.

Customer Name [Display]

 This field displays the name of the customer.

Seq No [Display]
This field displays the sequence number of the customer ID verification
change.
The incremental serial number starting with 1 is displayed.

Related Record Seq [Display]

No
This field displays the sequence number for which the delivery status is
to be changed or a memo is to be added.

Created By Date [Display]

This field displays the date on which the customer ID verification is
changed.

Txn Type [Display]

This field displays the type of the transaction for which the customer ID
is verified.

Created By Time [Display]

This field displays the time at which the customer ID verification is
changed.

Screen ID [Display]
This field displays the ID of the screen in which the customer ID is
verified.

Delivery [Display]
This field displays the date of card delivery.

Special Instruction [Display]

This field displays the brief description about the memo.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Type the search string and press the <Tab> key.
6. Enter the relevant information.

Customer ID Verification History Change

7. Click the Ok button.
8. The system displays the message "Record Added...Authorisation Pending...Click Ok to
Continue". Click the Ok button.
1.34. CIM57 - Customer Anniversary Maintenance
Using this option you can block all the accounts of a customer. If the customer is not able to show
up on the anniversary date or the date maintained is expired, the system will block the
transactions from all the channels and branches.
This option allows tellers to maintain the future expiry date of Driving License, Passport etc. On
expiry date of the documents, system will block the customer. This will happen at the BOD of
anniversary date.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry. For more information on the procedures
of every mode, refer to Standard Maintenance Procedures.

To add customer anniversary maintenance

1. Type the fast path CIM57 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Anniversary Maintenance.
2. The system displays the Customer Anniversary Maintenance screen.

Customer Anniversary Maintenance

Field Description

Field Description
Name

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria to search the customer from the drop-down list.
The search criteria are as follows:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search [Mandatory, Alphanumeric, 40]

String
Type the search string for the search criteria.
If the search criterion is specified as customer's short name or IC then any of the
letter(s) of the letter of the short name or IC can be entered. The system displays
the pick list of all those customers having those letters in their respective criteria.
 Choose the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can search the
above customer by entering ‘Geo’ in the search string field.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after customer
addition is completed successfully. This running number, unique to a customer
across the system, is generated after the system has identified the Customer IC &
Customer Category combination to be non-existent in the system. This ID is used
for searching and tracking the customer in the system.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the combination,
the system can identify the customer as an existing customer even when the
customer opens a new account in another branch. A social security number,
passport number, birth certificate or corporate registration can be used as a
customer IC.

Home [Display]
Branch
The field displays the home branch of the customer.
The branch in which the customer account in opened.

Customer [Display]
Name
This field displays the name of the customer.
The name of the customer is defaulted from the Customer Addition option.

Short [Display]
Name
This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer Addition option.

Block [Mandatory, Drop-Down]

Reason
Select the reason for blocking the account from the drop down list.
The options are:
 Birth Date Expiry
 Driving License Expiry
 Passport Expiry
 Alien Card Expiry
 Visa Expiry

Expiry [Mandatory, Pick List]

Date
Select the expiry date of the customer anniversary facility for the account.
The expiry date does not apply automatic block on the Customer ID .

3. Click the Add button.

 4. Select the search criteria and press the <Tab> key.
5. Enter the search string and press the <Tab> key and select the appropriate customer from
the pick list.
6. Select the block reason from the drop-down list and the expiry date from the pick list.

Customer Anniversary Maintenance

7. Click the Ok button.

8. The system displays the message "Record Added...Authorisation Pending...". Click the Ok
button.
9. The anniversary details are added once the record is authorised.
1.35. CIM78 - Customer Information Maintenance*
Using this option you can update the customer details. The customer can change the details of
his address, if any, from a call center using this screen.You can update the customer Kanji,
SbKana and DBKana name and address.
All the details entered in this option are maintained in the Customer Information Master
Maintenance (Fast path: CIM09) option.

Definition Prerequisites
 8053 - Customer Addition
 CIM09 - Customer Information Master Maintenance

Modes Available
Modify, Cancel, Amend, Authorize, Inquire. For more information on the procedures of every
mode, refer to Standard Maintenance Procedures.

To maintain account provision

1. Type the fast path CIM78 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Information Maintenance.
2. The system displays the Customer Information Maintenance screen.

Customer Information Maintenance

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the search criteria to search for the customer.
The options are:
 Customer IC
 Customer short name
 Customer ID

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria
selected in the search criteria field.
If the search criterion is specified as customer's short name or IC then
any of the letter(s) of the letter of the short name or IC can be entered.
The system displays the pick list of all those customers having those
 letters in their respective criteria. Choose the appropriate customer
from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification
across the bank (covering all branches). Based on the combination, the
system can
identify the customer as an existing customer even when the customer
opens a new
account in another branch. A social security number, passport number,
birth certificate or corporate registration can be used as a customer IC.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer
addition is completed successfully. This running number, unique to a
customer across
the system, is generated after the system has identified the Customer
IC & Customer
Category combination to be non-existent in the system. This ID is used
for searching
and tracking the customer in the system.

Home Branch [Display]

This field displays the home branch of the customer.
The branch in which the customer account in opened.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition
option.

Short Name [Display]

This field displays the short name of the customer.

3. Click the Modify button.

4. Select the search criteria from the drop-down list and type the search string.
5. The system displays the customer details.

Customer Information Maintenance

Kanji Details
Field Description

Column Name Description

Salutation [Display]
This field displays the salutation of the customer.

Full Name [Display]

This field displays thefull name of the customer.

First Name [Display]

This field displays the first name of the customer.

Middle Name [Display]

This field displays the middle name of the customer.

Last Name [Display]

This field displays the last name of the customer.

Zip Code [Display]

 This field displays the zip code of the customer address.

Address1 [Display]
This field displays the address 1 of the customer.

Address2 [Display]
This field displays the address 2 of the customer.

Address3 [Display]
This field displays the address 3 of the customer.

Prefecture [Display]
This field displays the prefecture of the customer.

City/Ward/Town/Village [Display]
This field displays the city/ward/town/village name of the customer.

Country [Display]
This field displays the country name of the customer.

Record Under Processing

Salutation [Optional, Drop-Down]

Select the salutation for the customer.
It is used as a prefix to the customer name. For example: Mr., Ms.,
Dr., etc.

Full Name [Display]

This field displays the full name of the customer.

First Name [Optional, Alphanumeric, 35]

Type the first name of the customer.

Middle Name [Optional, Alphanumeric, 35]

Type the middle name of the customer.

Last Name [Optional, Alphanumeric, 35]

Type the last name of the customer.

Name Status [Display]

This field displays the status of the customer name.

Name Status Update [Display]

Date
This field displays the date on which the status of name is updated.

Zip Code [Optional, Pick List]

Select the zip code of the customer address from the pick list.
When zip code is selected, the Prefecture,
City/Ward/Town/Village, Ooaza Common name-Aza/Chome fields
get automatically populated.
Prefecture [Optional, Alphanumeric, Three]
Type the name of state in which the customer resides.

City/Ward/Town/Village [Optional, Alphanumeric, 40]

Type the city/ward/town/village name of the customer.

Ooaza Common name- [Optional, Alphanumeric, 40]

Aza/Chome
Type the Ooaza Common name-Aza/Chome of the customer
address.

Address2 [Optional, Alphanumeric, 35]

Type the second line of the customer address.

Address3 [Optional, Alphanumeric, 35]

Type the third line of the customer address.

Country [Optional, Drop-Down]

Select the country name from the drop-down list.

Address Status [Display]

This field displays the status of the address.

Address Status Update [Display]

Date
This field displays the date on which the address status is updated.

D.B. Kana Detail

Field Description

Column Name Description

Salutation [Display]
This field displays the salutation of the customer.

Full Name [Display]

This field displays the full name of the customer.

First Name [Display]

This field displays the first name of the customer.

Middle Name [Display]

This field displays the middle name of the customer.

Last Name [Display]

This field displays the last name of the customer.

Zip Code [Display]

 This field displays the zip code of the customer address.

Address1 [Display]
This field displays the address of the customer.

Address2 [Display]
This field displays the address of the customer.

Address3 [Display]
This field displays the address of the customer.

Prefecture [Display]
This field displays the Prefecture of the customer.

City/Ward/Town/Village [Display]
This field displays the City/Ward/Town/Village name of the customer.

Country [Display]
This field displays the country name of the customer.

Record Under Processing

Salutation [Optional, Drop-Down]

Select the salutation for the customer.

Full Name [Display]

This field displays the full name of the customer.

First Name [Optional, Alphanumeric, 35]

This field displays the first name of the customer.

Middle Name [Optional, Alphanumeric, 35]

This field displays the middle name of the customer.

Last Name [Optional, Alphanumeric, 35]

This field displays the last name of the customer.

Name Status [Display]

This field displays the status of the customer name.

Name Status Update [Display]

Date
This field displays the date on which the status of name is updated.

Zip Code [Optional, Pick List]

Select the zip code of the customer address from the pick list.

Prefecture [Optional, Alphanumeric, Three]

Type the name of state in which the customer resides.

City/Ward/Town/Village [Optional, Alphanumeric, 40]

Type the city/ward/town/village name of the customer.
Ooaza Common name [Optional, Alphanumeric, 40]
Type the ooaza common name-Aza/chome of the customer address.

Aza/Chome [Optional, Alphanumeric, 40]

Type the Aza/Chome of the address.

Address3 [Optional, Alphanumeric, 35]

Type the third line of the customer address.

Country [Optional, Drop-Down]

Select the country name from the drop-down list.

Address Status [Display]

This field displays the status of the address.

Address Status Update [Display]

Date
This field displays the date on which the address status is updated.

S. B. Kana Details
Field Description

Column Name Description

Salutation [Display]
This field displays the salutation of the customer.

Full Name [Display]

This field displays the full name of the customer.

First Name [Display]

This field displays the first name of the customer.

Middle Name [Display]

This field displays the middle name of the customer.

Last Name [Display]

This field displays the last name of the customer.

Zip Code [Display]

This field displays the zip code of the customer address.

Address1 [Display]
This field displays the address of the customer.

Address2 [Display]
This field displays the address of the customer.

Address3 [Display]
This field displays the address of the customer.

Prefecture [Display]
This field displays the Prefecture of the customer.

City/Ward/Town/Village [Display]
This field displays the city/ward/town/village name of the customer.

Country [Display]
This field displays the country name of the customer.

Record Under Processing

Salutation [Optional, Drop-Down]

Select the salutation for the customer.

Full Name [Display]

This field displays the full name of the customer.

First Name [Optional, Alphanumeric, 35]

Type the first name of the customer.
Middle Name [Optional, Alphanumeric, 35]
Type the middle name of the customer.

Last Name [Optional, Alphanumeric, 35]

Type the last name of the customer.

Name Status [Display]

This field displays the status of the customer name.

Name Status Update [Display]

Date
This field displays the date on which the status of name is updated.

Zip Code [Optional, Pick List]

Select the zip code of the customer address from the pick list.

Prefecture [Optional, Alphanumeric, Three]

Type the name of state in which the customer resides.

City/Ward/Town/Village [Optional, Alphanumeric, 40]

Type the city/ward/town/village name of the customer.

Ooaza Common name [Optional, Alphanumeric, 40]

Type the ooaza common name-Aza/chome of the customer address.

Aza/Chome [Optional, Alphanumeric, 40]

Type the aza/chome of the address.

Address3 [Optional, Alphanumeric, 35]

Type the third line of the customer address.

Country [Optional, Drop-Down]

Select the country name from the drop-down list.

Address Status [Display]

This field displays the status of the address.

Address Status Update [Display]

Date
This field displays the date on which the address status is updated.

6. Modify the relevant information and click the Ok button.

7. The system displays the message "Record Modified...Authorisation Pending...Click Ok to
Continue".
1.36. BAM64 - Customer-Account-Nominee Cross-Reference
Using this option allows you to link a nominee ID pre defined to a customer. This option is used to
link a nominee to individual CASA or Term Deposit accounts of the selected customer and can
also be used for defining nominee for individual deposits under the Term Deposit account of the
customer. More than one nominee can also be linked to a customer.

Definition Prerequisites
 8053 - Customer Addition
 BA438- Nominee Master Maintenance
 Existence of customer accounts

Modes Available
Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry. For more information on the procedures
of every mode, refer to Standard Maintenance Procedures.

To add customer account nominee details

1. Type the fast path BAM64 and click Go or navigate through the menus to Global
Definitions > Master > Customer-Account-Nominee Cross-Reference.
2. The system displays the Customer-Account-Nominee Cross-Reference screen.

Customer-Account-Nominee Cross-Reference
Field Description

Field Name Description

Customer Information

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-
down list.
The options are:
 Customer Short Name
 Customer IC
 Customer ID

Search String [Conditional, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then
any of the letter(s) of the short name or IC can be entered. The system
 displays the pick list of all those customers having those letters in their
respective criteria. Select the appropriate customer from the existing
customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

Cust IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

Home Branch [Display]

This field displays the branch to which the customer account belongs.
The field displays the short name of the branch as set up in the
Branch Master Maintenance (Fast Path: BAM03) option.

Full Name [Display]

This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.

Short Name [Display]

This field displays the short name of the customer.
The short name of the customer is defaulted from the Customer
Addition (Fast Path: 8053) option.
The customer short name can be changed through the Change
Customer Name/IC Number (Fast Path: 7101) option.

Cross-Reference details

CASA Account [Mandatory, Numeric, 35, Pick List]

Type the CASA account number.

TD Account [Mandatory, Numeric, 35, Pick List]

Type the TD account number.

Deposit Number [Conditional, Pick List]

 Select the deposit number from the pick list.
This field is enabled if the TD account number is selected from the
above field.

Nominee Id [Mandatory, Pick List]

Select the nominee ID from the pick list.

Nominee Name [Display]

This field displays the nominee name based on the nominee Id
selected from the above field.

Relation [Optional, Pick List]

Select the relation between the nominee and the customer from the
pick list.

Share Amount [Conditional, Numeric, 13, Two]

Type the amount payable to the nominee under the selected accounts.
This field is disabled if any value is entered in the Share Percentage
field.

Share Percentage [Conditional, Numeric, Three]

Type the percentage of the amount available in the account, payable to
the nominee under the selected accounts, subject to a maximum of
100% under each account of the customer.
This field is disabled if any value is entered in the Share Amount field.

3. Click the Add button.

4. Select the search criteria from the drop-down list and the search string from the pick list.
5. Select the relevant cross reference details like CASA account or TD account number and
accordingly nominee id and deposit number from the pick list.
6. Enter the share amount or the percentage of share.

Customer-Account-Nominee Cross-Reference
7. Click the Ok button.
8. The system displays the message "Record Added...Authorisation Pending...Click Ok to
Continue". Click the Ok button.
9. The customer nominee details are added once the record is authorised.
1.37. CIM14 - Customer Type - IC Type Cross Reference.
Each customer type has its identification criteria. Using this option, a customer type can be
mapped to multiple IC type. The combination of the customer type and IC type is validated during
customer creation and modification. The customer type values are validated in the Customer
Types Maintenance (Fast Path: CIM08) option. The combination of Customer type and IC type
has to be a unique.

Definition Prerequisites
 CIM08 - Customer Types Maintenance

Modes Available
Add, Modify, Authorize, Inquiry. For more information on the procedures of every mode, refer to
Standard Maintenance Procedures.

To add a cross reference between customer type and IC type

1. Type the fast path CIM14 and click Go or navigate through the menus to Global
Definition > Customer > Customer Type - IC Type Cross Reference.
2. The system displays the Customer Type - IC Type Cross Reference screen.

Customer Type - IC Type Cross References

Field Description

Field Name Description

Customer Type [Mandatory, Pick List]

Code
Select the customer type code from the pick list.
These codes are maintained in the Customer Type Maintenance (Fast
Path : CIM08) option.

Customer Type [Display]

Name
This field displays the customer type name of the selected code.

3. Click the Add button.

4. Select the customer type code from the pick list.

Customer Type - IC Type Cross References

 5. Click the + button to add the IC type.

Customer Type - IC Type Cross References

Field Description

Column Name Description

IC Type - Name [Mandatory, Drop-Down]

Select the IC type - Name from the drop-down list.

Delete [Optional, Check Box]

Select the Delete check box to delete the record.
By default the value is no and it displays N.

Max Balance [Optional, Numeric,16]

Allowed
Type the max balance allowed indicating the maximum balance that can be
maintained in the account.
By default the system displays 9999999999999.99

Max A/C Allowed [Optional, Numeric,16]

Type the max account allowed indicating the maximum accounts that can
be maintained.
 By default the system displays 999.

7. Click the Ok button.

8. The system displays the message "Record Added...Authorization Pending...Click Ok to
Continue". Click the Ok button.
1.38. STM81 - Customer Blacklist Details Modification
Using this option, you can maintain the DHIB/DHN customer blacklist details.
The three events that trigger customer blacklisting with respect to cheque returns are :
 Inward Clearing Cheque Return with Reject Reason "NSF”
 Over the Counter Cheque return with Reject Reason “NSF”
 Inward file upload from Central Bank (from other banks) for the bank customer, blacklisted
from other bank.
The DHIB/DHN blacklist status is maintained at the customer level. If the customer holds multiple
accounts, including joint accounts, then the cheques rejected in all the accounts are considered
for blacklisting. The blacklisting process is same for both conventional accounts and Syariah
accounts of a customer, but both are tracked separately.
The four SP status of a customer are as follows:
 None
 SP 1: A cheque return below a specified amount (Say amount < 500 Mio) in clearing or
over the counter with reject reason as “NSF”. The“SP1” status will expire in 6 months since
the date of cheque return.
 SP 2: A second cheque return (below < 500 Mio)within the last 6 months with reject reason
as “NSF”. The “SP2” status will expire in 6 months since the date of cheque return.
 SP 3: A third cheque return (below < 500 Mio) within the last 6 months with reject reason
as “NSF”. The “SP3” status will expire in one year since the date of cheque return.
A cheque return beyond a specified amount (say amount >= 500 Mio) with reject reason as
“NSF”, will update customer blacklist status to “SP3” from either “None”,”SP1” or”SP2”. If a
cheque that was returned is passed within 7 working days from the date of cheque return, the
blacklist status is reset to the previous status automatically by the system. If the same cheque
number is rejected more than once with reason as insufficient funds, it will be treated as having
been rejected only once. The bank will also receive a file from Central Bank, which will contain
DHN blacklist customers of the bank originated from all the other banks.

Definition Prerequisites
 8051 - CASA Account Opening

Modes Available
Not Applicable

To maintain the DHIB/DHN customer blacklist details

1. Type the fast path STM81 and click Go or navigate through the menus to Global
Definitions > Clearing > Customer Blacklist Details Modification.
2. The system displays the Customer Blacklist Details Modification screen.

Customer Blacklist Details Modification

Field Description

Field Name Description

Action [Mandatory, Drop-Down]

Select the action to be performed from the drop-down list.
The options are:
 INQUIRE
 ADD
 MODIFY
 DELETE

Account Type [Mandatory, Drop-Down]

Select the account type from the drop-down list.
The options are:
 Conventional
  Syariah

Income Tax No. [Conditional, Numeric, 15]

Type the income tax number of the customer.
This field is disabled if data is entered in the Full Name and Birth/Reg
Date fields.

Full Name [Conditional, Alphanumeric, 40]

Type the full name of the customer.
This field is disabled if the income tax number is entered in the Income
Tax No. field.

Birth/Reg Date [Conditional, Pick List]

Select the date of birth of the customer, after entering the customer full
name in the adjacent field, from the pick list.
This field is disabled if the income tax number is entered in the Income
Tax No. field.

DHN Details

Customer Name [Display]

This field displays the customer name.

Address [Display]
This field displays the customer address.

Reference No [Display]
This field displays the reference number of the customer.

Bank Code [Display]

This field displays the bank code.

3. Select the action and account type from the drop-down list.
4. Enter the income tax number or enter the full name of the customer and select the birth/reg
date from the pick list.

Customer Blacklist Details Modification

 5. The system enables the appropriate tab.

DHN Details
Field Description

Field Name Description

DHN Blacklist [Mandatory, Drop-Down]

Select the DHN blacklist type from the drop-down list.

DHN Blacklist Expiry Date [Mandatory, Pick List]

Select the DHN blacklist expiry date from the pick list.

Description [Optional, Alphanumeric, 120]

Type the description for the DHN blacklisting, if required.

DHIB Details
Field Description

Field Name Description

SP Status [Mandatory, Drop-Down]

Select the DHIB blacklist SP status from the drop-down list.

SP Expiry Date [Mandatory, Pick List]

Select the DHIB blacklist expiry date from the pick list.

Description [Optional, Alphanumeric, 120]

Type the description for the DHIB blacklisting, if required.

6. Click the Ok button.

7. The system displays the message "Record Successfully updated". Click the Ok button.
1.39. ETM01 - Customer Alerts Registration
Alerts can be categorized as bank initiated, CASA account level and customer level alerts. The
bank initiated alert is sent to all the customers as and when the underlying event occurs while the
customer registered and CASA account level alerts are sent to the customers who have
registered for the same.
Using this option you can register for alerts and maintain various details required to provide the
alert message service to customers. The alert message can be sent either through SMS or Email
or both. You can also mark a time period for a customer within which no SMS alert messages
will be sent. This flexibility is provided for customers who do not wish to be disturbed during their
office hours or early morning etc. The SMS alerts queued during the do not disturb time range are
sent to the customer after the end of set time range.
The alerts can be registered at customer level or at account level. Customer is required to specify
which all type of transactions and events have to be intimated through alert. The transaction/
event triggers the alert generation. For the specified event or transaction, the system sends an
alert message to the customer.

Definition Prerequisites
 8053 - Customer Addition
 Availability of customer accounts

Modes Available
Add By Copy, Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry. For more information on
the procedures of every mode, refer to Standard Maintenance Procedure.

To register customer alerts

1. Type the fast path ETM01 and click Go or navigate through the menus to Global
Definition > Clearing > Customer Alerts Registration.
2. The system displays the Customer Alerts Registration screen.

Customer Alerts Registration

Field Description

Field Description
Name

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria from the drop-down list.
The options are:
 Customer short name
 Customer IC
 Customer ID

Search [Mandatory, Alphanumeric, 20]

String
Type the search string, to search for a customer, corresponding to the criteria
selected in the Customer Search field.
If the search criterion is specified as customer’s short name or IC then any of the
letter(s) of the short name or IC can be entered. The system displays the pick list of
all those customers having those letters in their respective criteria. Select the
appropriate customer from the existing customer list.
 For example, the customer's short name is George Abraham. One can search the
above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the combination, the
system can identify the customer as an existing customer even when the customer
opens a new account in another branch. A social security number, passport number,
birth certificate or corporate registration can be used as a customer IC.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after customer
addition is completed successfully. This running number, unique to a customer
across the system, is generated after the system has identified the Customer IC and
Customer Category combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.

Full [Display]
Name
This field displays the full name of the customer.
By default the system displays the name as entered in the Customer Addition (Fast
Path: 8053) option.

Short [Display]
Name
This field displays the short name of the customer.
By default the system displays the name as entered in the Customer Addition (Fast
Path: 8053) option.

Home [Display]
Branch
This field displays the code of the branch, where the customer account is opened.
These short names are maintained in the Branch Master Maintenance (Fast Path:
BAM03) option.

Alert [Mandatory, Drop-Down]

Type
Select the alert type from the drop-down list.
The options are:
 Customer level - This option is selected for registering alerts for a specific
customer.
 Account level - This option is selected for registering alerts for a specific
account.

Alert Address

Mobile [Display]
No
This field displays the mobile number of the customer as maintained in the
Customer Information Maintenance (Fast Path:CIM09) option.

Email [Display]
This field displays the email ID of the customer as maintained in the Customer
 Information Maintenance (Fast Path:CIM09) option.

Time Range

Start [Optional, hh:mm:ss]

Time
Type the start time for the do not disturb period.

End [Optional, hh:mm:ss]

Time
Type the end time for the do not disturb period.

3. Click the Add button.

4. Select the search criteria from the drop-down list.
5. Type the search string and select the relevant record from the pick list. The system
displays the customer details.

Customer Alerts Registration

6. Select the alert type from the drop-down list. The system displays the details of various
accounts for the selected customer.

Accounts
This tab is enabled if the Account level option is selected in the Alert Type drop-down list.
Field Description

Field Name Description

Account [Display]
Number
This column displays the account number.
Based on the search criterion selected, all related CASA accounts of the
customer are displayed.

Category [Display]
This column displays the category of the CASA account.

Account Title [Display]

This column displays the account title.

Relationship [Display]
This column displays the relationship by which the customer is linked to the
account.
 7. Double-click a particular record in the Accounts tab to view the alerts registered under the
Alerts tab.
8. Enter the relevant details in the Alerts tab.

Alerts
This tab displays the alerts for which the customer/account is registered. If the Customer level
option is selected in the Alert Type drop-down list, then all customer level alerts are displayed.

Field Description

Field Name Description

Account No [Display]
This field displays the account number selected from the accounts tab.
For customer level alerts, this field is blank.

Account [Display]
Title
This field displays the account title.

Alert [Display]
This column displays the alert name.
 Based on the Alert Type selected, it displays the account level or customer
level alerts.

Threshold [Conditional, Numeric,15]

Amount
Type the threshold amount.
This field is enabled for debit and credit alerts.
If the transaction amount is greater than the threshold amount then an alert
message is sent to the customer.

Threshold [Display]
Days
This field displays the number of threshold days.
It is the number of days before the event when the alert has to be sent to the
customer.

Frequency [Conditional, Drop-Down]

Select the frequency at which the alert has to be sent to the customer from the
drop-down list.
The options are:
 Daily
 Weekly
 Fortnightly
 Monthly
 Bi-Monthly
 Quarterly
This field is enabled for the alerts which are frequency dependent.

Alerts Time [Conditional, Numeric, HH]

Type the alert time of the CASA balance SMS alert generation. If no time is
specified, the account balance alert is generated at the pre defined frequency as
per the current functionality. This field is enabled if the Daily option is selected
from the Frequency drop-down list.

Alert Mode [Conditional, Drop-Down]

Select the mode through which alert message has to be sent to the customer
from the drop-down list.
The options are:
 SMS: This option can be selected if the Mobile No field is not blank.
 E-mail: This option can be selected if the Email field is not blank.
 Both: This option can be selected if the Mobile No and Email fields are
not blank.
It is mandatory to select the alert mode if you want to register alerts for the
corresponding transaction/event.

Registered [Optional, Check Box]

Select the Registered check box corresponding to the transaction/event for
 which alerts are to be sent to the customer.

9. Click the OK button.

10. The system displays the message "Record Added...Authorisation Pending..". Click the OK
button.
11. The alerts are successfully registered once the record is authorised.
1.40. CIM25 - Blacklist Restriction Maintenance

Modes Available
Add, Modify, Delete, Cancel, Amend, Authorize, Inquiry.

To blacklist restriction information

1. Type the fast path CIM25 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer BlackList Details.
2. The system displays the Blacklist Restriction Maintenance screen.

Blacklist Restriction Maintenance

Field Description

Field Name Description

Offence Level [Mandatory, Drop down, Numeric, Three]

Select the blacklist offence level.
If it is a existing Offence Level then a warning message "This is a
 existing Offence Level" will be shown.

Offence Description [Mandatory, Character, 120]

Enter the description for the offence.

Customer Addition [Mandatory, Drop down]

Behaviour
This field is used to define customer addition behavior with following
values -
 Allow
 Reject
 Override
CASA [Mandatory, Drop down]
This field is used to define CASA account opening behavior with
following values -
 Allow
 Reject
 Override
TD [Mandatory, Drop down]
This field is used to define TD account opening behavior with
following values -
 Allow
 Reject
 Override
Loan [Mandatory, Drop down]
This field is used to define Loan account opening behavior with
following values -
 Allow
 Reject
 Override
Transaction [Mandatory, Drop down]
Behaviour
This field is used to define transaction behavior with following values -
 Allow
 Override
3. Select the Add radio button to add any new record.
4. Enter the appropriate details.
5. Click the OK button. The system displays message “Recorded Added… Authorization
Pending”
6. Click Ok to button.
7. The record get added once it is authorized.
1.41. Customer Enquiry
1.42. 2000 - CTI Customer Search*
Using this option you can search for account information based on customer search. A list of
accounts belonging to that customer is displayed, and each record gives the status of that
particular account.
You can use this option when the customer contacts the bank to check the status of their
account, and is unable to provide the account number. This option will be available only to CTI
type of tellers which can be achieved through SMS.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To perform the customer search

1. Type the fast path 2000 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > CTI Customer Search.
2. The system displays the CTI Customer Search screen.

CTI Customer Search

Field Description

Field Name Description

Search Criteria [Mandatory, Drop Down]

Select the search criteria to search for the customer from the drop-
down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.
 NLS Name
 NLS Name Like

Search String 1 [Mandatory, Alphanumeric]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then
 any of the letter(s) of the short name or IC can be entered. The
system displays the pick list of all those customers having those
letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One
can search the above customer by entering ‘Geo’ in the search string
field.

Search Criteria [Mandatory, Drop down]

Select the search criteria to search for the customer from the drop-
down list.
The search criteria are as follows:
 Date of Birth[YYYYMMDD]
 Home Phone
 Mobile No

Search String 2 [Mandatory, Alphanumeric]

Type the search string, to search for a customer, corresponding to the
search criteria selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then
any of the letter(s) of the short name or IC can be entered. The
system displays the pick list of all those customers having those
letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One
can search the above customer by entering ‘Geo’ in the search string
field.

Column Name Description

Customer IC [Display]
This column displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches). Based
on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch. A social security number, passport number, birth
certificate or corporate registration can be used as a customer IC.
Customer ID [Display]
This column displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC & Customer Category
combination to be non-existent in the system. This ID is used for
searching and tracking the customer in the system.
Full Name [Display]
This column displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition option.
Customer Type [Display]
This column displays the category of the customer.
For example, Individual, Corporate, etc.
Further processing such as tax applicable, Service Charges, etc., are
levied based on the customer type.
Date of Birth [Display]
This column displays the date of birth of the customer.
Mobile No [Display]
This column displays the mobile number of the customer.
Home Phone [Display]
This column displays the home phone number of the customer.
Home Branch [Display]
This column displays the home branch where the customer account is
maintained.
Postal Address [Display]
This column displays the mailing address of the customer.
3. Select the search criteria from the drop-down list and type the Search String.
4. Click the Ok button.
5. The system displays the Customer Details screen.

Customer Details
Field Description

Field Name Description

Customer ID [Display]
This field displays the ID of the selected customer.
Full Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer
Addition option.
National ID [Display]
This field displays the identification code of the selected customer.
Category [Display]
This field displays the category of the customer.
For example, Tax Paying Individual, Church, Foreign Corporate, etc.
You can choose to set up multiple customer types to segregate the
customer's using the Customer Type Maintenance option.
Further processing such as tax applicable, Service Charges, etc., are
levied based on the customer type.
Home Branch [Display]
This field displays the home branch where the customer account is
maintained.
Column Name Description

Product Name [Display]

This column displays the name of the product under which the
customer has an account.
Product Code [Display]
This column displays the product under which the customer has an
account.
Home Branch [Display]
This column displays the home branch where the customer account is
maintained.
Account No [Display]
This column displays the account number of the customer under the
product.
Account Currency [Display]
This column displays the currency assigned to product under which
the account is opened.
All the entries are posted in the account in the account currency. The
exchange rate values are defined and downloaded.
For example, if the currency assigned to a TD product is USD (US
Dollar), the account opened under that product has USD as its
account currency, by default.
Original Balance [Display]
This column displays the Original of the customer account.

Book Balance [Display]

This column displays the book amount is the book balance in the
account selected

Blocking Code [Display]

This column displays the block code is the code if the account is
blocked.
If the account is blocked, the reason code for the same.
Account Status [Display]
This column displays the current status of the account of the
customer.
Account Rel. [Display]
This column displays the relationship of the customer with the
account.
6. Click on the CIF Summary button to view the customer details. All the fields are populated
by the system from the customer/account opening screen.

CIF Summary
1.43. 7004 - Customer Name and Address Inquiry
Using this option you can inquire about a customer’s personal details such as name and address
of all customer's linked to the account. You have to key in an account number (CASA, Loans or
Term Deposit) to display the customer name and address along with IC and the customer’s
relation to the account.
A maximum of 3 customer details can be displayed using this option. If there are more than three
then they have to be looked into individually using the Customer Account Relationship
Maintenance (Fast Path: CI142) option and the Customer Master Maintenance (Fast Path:
CIM09) option.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To view customer name and address

1. Type the fast path 7004 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Name And Address Inquiry.
2. The system displays the Customer Name And Address Inquiry screen.

Customer Name And Address Inquiry

Field Description

Field Name Description

Account No [Mandatory, Alphanumeric, 16]

Type the account number, for which the customer details inquiry, needs to be performed.
The short name of the primary customer linked to the account is populated adjacent to the
number.

Account Ccy [Display]

This field displays the currency assigned to the product at the product level, under which th
is opened.
All the entries are posted in the account in the account currency. The exchange rate value
defined and downloaded.
For example, if the currency assigned to a TD product is USD (US Dollar), the account ope
that product has USD as its account currency, by default.

Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast Path: 8053)
Address [Display]
This field displays the mailing address of the customer.

City [Display]
This field displays the name of the city.

State [Display]
This field displays the name of the state.

Country [Display]
This field displays the name of the country.

Zip [Display]
This field displays the zip code.

Relation [Display]
This field displays the relationship of the customer with the account. Some of the relations
defined internal to FLEXCUBE Retail are :
 SOW
 JAF
 JOF
 JAO
 JOO
 GUA - Guarantors
 NOM - Nominee
 TRU – Trustee

Customer IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer identification acro
bank (covering all branches). Based on the combination, the system can identify the custo
existing customer even when the customer opens a new account in another branch. A soc
number, passport number, birth certificate or corporate registration can be used as a custo

Customer ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after customer additio
completed successfully. This running number, unique to a customer across the system, is
after the system has identified the Customer IC and Customer Category combination to be
existent in the system. This ID is used for searching and tracking the customer in the syste

3. Enter the account number and press the <Tab> key.

4. Click the Ok button.
5. The system displays the customer details.

Customer Name And Address Inquiry

6. Click the Close button.
1.44. 7100 - All Balance Inquiry
Using this option you can view account details of all types, such as Current and Savings Account;
Time Deposit Account; Loan Account; etc., held by a customer. Each account type contains
numerous products under which the customer has an account.
You can search and locate a customer, based on various search criterias such as IC number or
short name or customer ID, and view the customer account balances across products.
This inquiry provides the customer centric view to all retail products.

Definition Prerequisites
 8053 - Customer Addition
 Customer should be an account holder

Modes Available
Not Applicable

To inquire the account balance

1. Type the fast path 7100 and click Go or navigate through the menus to Transaction
Processing > Account Transactions > CASA Account Transactions > Inquiries > All
Balance Inquiry.
2. The system displays the All Balance Inquiry screen.

All Balance Inquiry

Field Description

Field Description
Name

Select By [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-down list.
The options are:
 Customer short name
 Customer IC - Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.
 NLS Name
 NLS Name Like

IC [Conditional, Alphanumeric, 30]

Number Type the identification code of the customer.
A customer IC along with customer type is a unique method of customer
 identification across the bank (covering all branches). Based on the combination,
the system can identify the customer as an existing customer even when the
customer opens a new account in another branch. A social security number,
passport number, birth certificate or corporate registration can be used as a
customer IC.
This field is enabled only if the Customer IC option is selected from the Select By
field.
Short [Conditional, Alphanumeric, 40]
Name Type the short name of the customer whose balance is to be viewed.
This field is enabled only if the Customer Short Name option is selected from the
Select By field.
Customer [Conditional, Numeric, 10]
ID Type the ID of the customer.
A customer ID is an identification number, generated by the system after customer
addition is completed successfully. This running number, unique to a customer
across the system, is generated after the system has identified the Customer IC
and Customer Category combination to be non-existent in the system. This ID is
used for searching and tracking the customer in the system.
This field is enabled only if the Customer ID, NLS Name, or NLS Name Like
option is selected from the Select By field.

Column Name Description

Short Name [Display]

This column displays the short name of the customer.
Full Name [Display]
This column displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition
(Fast Path: 8053) option.

Customer Id [Display]
This column displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number,
unique to a customer across the system, is generated after the system
has identified the Customer IC and Customer Category combination to be
non-existent in the system. This ID is used for searching and tracking the
customer in the system.

3. Select the search criteria from the Search By drop-down list.

4. Enter the relevant information corresponding to the search criterion, and press the <Tab>
key.
5. The system displays the customer details with short name, full name and customer ID.

All Balance Inquiry

 6. Click the appropriate record to view the account details.
7. The system displays the details of the accounts held by the customer across products,
with the bank.

All Balance Inquiry

Field Description

Field Name Description

Customer ID [Display]
This field displays the customer ID.

Full Name [Display]

This field displays the full name of the customer.

National ID [Display]
This field displays the national ID.

Category [Display]
This field displays the category of the customer.

Customer [Display]
Combined Total This field displays the combined total withdrawal balance for the
Withdrawal Balance selected customer ID.
Note: For better readability / understanding the screen shots are provided in separate rows.
While working in Oracle FLEXCUBE you have to use the horizontal scroll bar to view all the
fields.

All Balance Inquiry - CASA

Field Description

Column Name Description

Product Name [Display]

This column displays the name of the product under which the customer
has an account.

Account No [Display]
This column displays the account number of the customer.

Status [Display]
This column displays the current status of the account.

Acct Rel. [Display]

This column displays the relationship of the customer with the account.

Acct Ccy [Display]

This column displays the currency assigned to product under which the
account is opened.
All the entries are posted in the account in the account currency. The
exchange rate values are defined and downloaded.
For example, if the currency assigned to a CASA product is USD (US
Dollar), the account opened under that product has USD as its account
currency, by default.

Avl Bal [Display]

This column displays the available balance in the account in the account
currency.

Avl Bal (Lcy) [Display]

This column displays the available balance in the account in the local
currency of the bank.
This balance is the amount available in the account to the customer for
withdrawal including the hold funds and minimum balance but excluding
the uncleared funds.

Combined Total [Display]

Withdrawal Balance
This column displays the combined total withdrawal balance in the
(Acy)
account currency.
Combined Total [Display]
Withdrawal Balance
This column displays the combined total withdrawal balance in the
(Lcy)
account in the local currency of the bank.

All Balance Inquiry - TD

Field Description

Column Name Description

Product Name [Display]

This column displays the name of the product under which the customer
has an account.

Account No [Display]
This column displays the account number of the customer.

Status [Display]
This column displays the current status of the account.

Acct Rel. [Display]

This column displays the relationship of the customer with the account.

Acct Ccy [Display]

This column displays the currency assigned to product under which the
account is opened.

Princ Bal [Display]

This column displays the principal balance in the account in the account
currency.
The principal balance is the original amount of the term deposit including
the lien amount.

Princ Bal (Lcy) [Display]

This column displays the principal balance in the account, in the local
currency of the bank.
The principal balance is the original amount of the term deposit
including the lien amount.

TD Linkage [Display]
This column displays the status of TD account linkage with the CASA
account as sweep in provider.
 If this column displays Y , then the account is linked to the beneficiary
account.

All Balance Inquiry - TD Linkage

This tab is enabled if you double click on the TD Linkage column in the TD Details tab.

Field Description

Column Name Description

The details in the following fields are displayed if the status in the TD Linkage column is Y in the
TD Details tab.

CASA benef. [Display]

Account No
This column displays the beneficiary account number linked to the TD
account.

SweepIn Linkage [Display]

This column displays the details of the sweep in linkage.

All Balance Inquiry - Loan Account

Field Description

Column Name Description

Product Name [Display]

This column displays the name of the product under which the customer
has an account.

Account No [Display]
This column displays the account number of the customer.

Status [Display]
This column displays the current status of the account.

Acct Rel. [Display]

 This column displays the relationship of the customer with the account.

Acct Ccy [Display]

This column displays the currency assigned to product under which the
account is opened.

O/S Bal [Display]

This column displays the outstanding balance in the loan account in the
account currency.

O/S Bal (Lcy) [Display]

This column displays the outstanding balance in the loan account in the
local currency of the bank.

8. Click the Back button. The system displays the transaction screen.
9. Click the Close button to exit.
1.45. CI001 - Contract Details Inquiry
Using this option you can view the details of the contract between the customer and the bank.
The system displays the following information:
 Basic information like Kana & Kanji names and addresses, etc.
 Mail service setup details
 the account details opened under various products like CASA, TD, etc.
 the beneficiary details
 the transaction limits maintained for the customer
 the password details and the customer / account status.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To maintain contract details

1. Type the fast path CI001 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Contract Details Inquiry.
2. The system displays the Contract Details Inquiry screen.

Contract Details Inquiry

Field Description

Field Name Description

Search Criteria [Mandatory, Drop-Down]

Select the criteria to search for the customer from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank
during customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, based on the criteria
selected in the Search Criteria field.
If the search criterion is specified as customer's short name or IC then
any of the letter (s) of the short name or IC can be entered.
The system displays the pick list of all those customers having those
letters in their respective criteria.
Select the appropriate customer from the existing customer list.
 For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of
customer identification across the bank (covering all branches).
Based on the combination, the system can identify the customer as an
existing customer even when the customer opens a new account in
another branch.
A social security number, passport number, birth certificate or
corporate registration can be used as a customer IC.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system
after customer addition is completed successfully. This running
number, unique to a customer across the system, is generated after
the system has identified the Customer IC and Customer Category
combination to be non-existent in the system.
This ID is used for searching and tracking the customer in the system.

Home Branch [Display]

This field displays the home branch of the customer.
It is the branch in which the customer account is opened.

Full Name [Display]

This field displays the full name of the customer.

Short Name [Display]

This field displays the short name of the customer.

3. Select the search criteria from the drop-down list and press the <Tab> key.
4. Type the search string and press the <Tab> key.

Contract Details Inquiry

 5. The system displays the contract details in the various tabs.

Basic Information
Field Description

Field Name Description

Account No [Display]
This field displays the account number of the customer.

Contract No [Display]
This field displays the contract number of the customer.

Date Of Birth [Display]

This field displays the birth date of the customer.

Sex [Display]
This field displays the gender of the customer.
The options are:
 Male
 Female

Age [Display]
This field displays the age of the customer.
Name

Kanji Name [Display]

This field displays the Kanji name of the customer.

Kanji Name Under [Display]

Process
This field displays the under processing Kanji name of the customer.

Name status [Display]

This field displays the status of the Kanji name of the customer.
The options are:
 Valid
 Under Processing

Name status updated [Display]

date
This field displays the date on which the name status is updated.
It is displayed in the YYYY/MM/DD HH:MM format.

Kana name [Display]

This field displays the Kana name of the customer.

Kana Name Under [Display]

Process
This field displays the under processing Kana name of the customer.

Address

Add Status [Display]

This field displays the status of the customer address.
The options are:
 Valid
 Invalid
 Under Processing

Status Updated Date [Display]

This field displays the date on which the status of the address is
updated.
It is displayed in the YYYY/MM/DD HH:MM format.

Zip Code [Display]

This field displays the zip code of the customer address.

Zip Code Under [Display]

Process
This field displays the under processing zip code.

Kanji Address

Kanji Address [Display]

 This field displays the Kanji address of the customer.

Address Under [Display]

Processing
This field displays the under processing Kanji address of the customer.

City Name [Display]

This field displays the Kanji city name.

City Name [Display]

This field displays the under processing Kanji city name.

State name [Display]

This field displays the Kanji state name.

State Name [Display]

This field displays the under processing Kanji state name.

Kana Address

Kana Address [Display]

This field displays the Kana address of the customer.

Address Under [Display]

Processing
This field displays the under processing Kana name of the customer.

City Name [Display]

This field displays the Kana city name.

City Name [Display]

This field displays the under processing Kana city name.

State Name [Display]

This field displays the Kana state name.

State Name [Display]

This field displays the under processing Kana state name.

Other Info

Phone No [Display]
This field displays the home phone number of the customer.

Mobile [Display]
This field displays the mobile number of the customer.

CIF Opening Date [Display]

This field displays the CIF opening date.
It is displayed in the YYYY/MM/DD format.

CIF Block Flag [Display]

This field displays the CIF block flag.
 It indicates whether it is Blocked or Not Blocked.

Identification Flag [Display]

This field displays whether identification is Done or Yet-to-be-Done.
If the check box is selected, it indicates that identification is done.

Identification Flag [Display]

Updated date
This field displays the identification flag updation date.
It is displayed in the yyyy/mm/dd hh:mm:ss format.

Service Rank [Display]

This field displays the rank given to the customer, based on the AU
linkage facility used by the customer.
The service rank can be A or B.

Terminal ID [Display]
This field displays the terminal ID.
Terminal Id is generated only for customer's with A as the Service
Rank.
If the customer avails for the AU linkage facility then the rank is
automatically updated and the terminal ID is generated.

Application No. [Display]

This field displays the image application number at Quick A/C Opening.

Image Status Flag [Display]

This field displays the status of the image.
The options are:
 With Image
 Without Image
 Under Confirmation
 Confirmed

Opening Method [Display]

This field displays the method in which the customer account is
opened.
The options are:
 MB
 Quick
 Mail Order

CASA A/C Opening [Display]

method
This field displays the method in which the customer CASA account is
opened.
The options are:
  Non au Mobile
 Internet
 Mail Order
 BTMU
 Back Office

ATM Lock Service [Display]

This field displays whether the ATM lock service is available or not.

PC Lock Service [Display]

This field displays whether the PC lock service is available or not.

Beneficiary Inquiry [Display]

Status
This field displays whether the beneficiary inquiry status is required or
not.

Txn Restriction Info [Display]

This field displays the transaction restriction information.

Mail Related
Field Description

Field Name Description

Mail Address

Mobile Mail Address [Display]

This field displays the mobile mail address of the customer.

Mobile Mail address [Display]

status
This field displays the status of the mobile mail address.
The options are:
 Valid
 Invalid

PC Mail address [Display]

This field displays the PC mail address of the customer.

PC Mail address [Display]

status
This field displays the status of the PC mail address.
The options are:
 Valid
 Invalid

Mail Service Setup

Advertisement [Display]
This field displays whether advertisement mail setup is available to the
customer.
If this check box is selected, it indicates that advertisement mail setup
is available.

Debit Txn Mail [Display]

This field displays whether debit txn mail setup is available to the
customer.
If this check box is selected, it indicates that debit txn mail setup is
available.

TD Maturity Mail [Display]

This field displays whether TD maturity mail setup is available to the
customer.
If this check box is selected, it indicates that TD maturity mail is
available.

FT Credit Mail [Display]

This field displays whether FT credit mail setup is available to the
customer.
If this check box is selected, it indicates that FT credit mail setup is
 available.

A/C Transfer Error [Display]

Mail
This field displays whether A/C transfer error mail setup is available to
the customer.
If this check box is selected, it indicates that A/C transfer error mail
setup is available.

Account No

Field Description

Column Name Description

CASA

Account Number [Display]

This field displays the customer's CASA account number.

Product Name [Display]

This field displays the CASA product name.
Branch [Display]
This field displays the branch name to which the CASA account
belongs to.

Currency [Display]
This field displays the CASA account currency.

Current Balance [Display]

This field displays the current balance of the CASA account.

Account Open date [Display]

This field displays the date when the CASA account was opened.
It is displayed in the YYYY/MM/DD format.

Account Close Date [Display]

This field displays the date when the CASA account was closed.
It is displayed in the YYYY/MM/DD format.

Account Status [Display]

This field displays the current status of the customer CASA account.
The options are:
 Credit/Debit Block
 Debit Block
 Credit Block

TD

Account Number [Display]

This field displays the customer's TD account number.

No. Of Renewal [Display]

This field displays the number of TD renewal done by the customer.

Product Name [Display]

This field displays the TD product name.

Branch [Display]
This field displays the name of the branch to which the TD account
belongs to.

Currency [Display]
This field displays the TD account currency.

Current Balance [Display]

This field displays the TD account current balance.
Interest [Display]
This field displays the interest rate applied to TD account.

Deposit Date [Display]

This field displays the TD account deposit date.

Maturity Date [Display]

This field displays the TD account maturity date.
It is displayed in the YYYY/MM/DD format.

Deposit Term [Display]

This field displays the term.

Account Status [Display]

This field displays the current status of the customer TD account.
The options are:
 Credit/Debit Block
 Debit Block
 Credit Block
 Closed

Beneficiary
Field Description

Column Name Description

Number [Display]
This column displays the serial number for each beneficiary detail.

Beneficiary Name [Display]

This column displays the name of the beneficiary.

FI code [Display]
This column displays the destination FI code.

Destination FI [Display]
This column displays the destination FI name (Kanji).

Branch [Display]
This column displays the destination branch code.

Destination Branch [Display]

This column displays the name of the destination branch (Kanji).
Account Type [Display]
This column displays the account type.
The options are:
 CASA
 Checking
 Savings

Account No [Display]
This column displays the destination account number.

Transaction Limit

Field Description

Column Name Description

ATM withdrawal Limit

Per txn [Display]

This column displays the maximum withdrawal/transfer limit per
 transaction.

Per day [Display]

This column displays the maximum withdrawal/transfer limit per day.

Total on the day [Display]

This column displays the Withdrawal/transfer total on the day.

FT withdrawal Limit

Per txn [Display]

This column displays the maximum withdrawal/FT limit per transaction.

Per day [Display]

This column displays the maximum withdrawal/FT limit per day.

Total on the day [Display]

This column displays the Withdrawal/FT total on the day.

Password Info
Field Description

Field Name Description

PIN

Status [Display]
This field displays the status of the customer PIN.
The options are:
 Locked
 Available

Lock date [Display]

This field displays the latest lock date & time of the PIN.
It is displayed in the YYYY/MM/DD HH:MM:SS format.

Unlock date [Display]

This field displays the latest unlock date & time of the PIN.
It is displayed in the YYYY/MM/DD HH:MM:SS format.

No.of wrong input [Display]

This field displays the number of wrong passwords inputted by the
customer.

Random No Chart

Status [Display]
This field displays the status of the random number chart.

Lock date [Display]

This field displays the latest lock date and time of the random number
chart.
It is displayed in the YYYY/MM/DD HH:MM:SS format.

Unlock date [Display]

This field displays the latest unlock date and time of the random
number chart.
It is displayed in the YYYY/MM/DD HH:MM:SS format.

No.of wrong input [Display]

This field displays the number of wrong passwords inputted by the
customer.

Receipt Confirmation No.

Status [Display]
This field displays the status of the receipt confirmation number.
No.of wrong input [Display]
This field displays the number of wrong passwords inputted by the
customer.

Column Name Description

Receipt Confirmation No. Information

Number [Display]
This column displays the system displays serial number for receipt
confirmation number details.

Issue Date [Display]

This column displays the Issue date of the receipt confirmation
number.

Send Method [Display]

This column displays the method by which the receipt number was
sent.
The options are:
 Email
 Postal

Expiry Date [Display]

This column displays the last valid date of the receipt confirmation
number.

Service Type [Display]

This column displays the service type.

Status [Display]
This column displays the status of the receipt confirmation number.

Processing date [Display]

This column displays the date on which the receipt confirmation
number is processed.

Other Info
Field Description

Field Name Description

CASA A/C Closure Validation Information

CIF Block status [Display]

This column displays whether CIF is blocked or no.
The options are:
 Blocked
 Not Blocked

CASA A/c status [Display]

This column displays the CASA account status.
The options are:
 Credit/Debit Block
 Debit Block
 Credit Block
For normal status, the field will remain blank.
Future date txn [Display]
status
This column displays the future date txn status.
The options are:
 Txn Setup - There is a Future Date Txn set up.
 Not Txn - There is no Future Date Txn set up.

6. Click the Close button.

1.46. CI999 - Customer Account Relation Inquiry - Zoom Inquiry
Using this option you can view the details on Asset Liability position and Profitability of the
customer for all accounts with which the customer is related.

Definition Prerequisites
 8053 - Customer Addition

Modes Available
Not Applicable

To view the customer account relation

1. Type the fast path CI999 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer Account Relation Inquiry - Zoom
Inquiry.
2. The system displays the Customer Account Relation Inquiry - Zoom Inquiry screen.

Customer Account Relation Inquiry - Zoom Inquiry

Field Description

Field Name Description

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria, to search for the customer, from the drop-down list.
The options are:
 Customer short name
 Customer IC Identification criteria (IC) arrived at by the bank during
customer addition.
 Customer ID- Unique identification given by the bank.

Search String [Mandatory, Alphanumeric, 20]

Type the search string, to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.
If the search criterion is specified as customer’s short name or IC then any of
the letter(s) of the short name or IC can be entered. The system displays the
pick list of all those customers having those letters in their respective criteria.
Select the appropriate customer from the existing customer list.
For example, The customer's short name is George Abraham. One can
search the above customer by entering ‘Geo’ in the search string field.

ID [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique to a
customer across the system, is generated after the system has identified the
Customer IC and Customer Category combination to be non-existent in the
system. This ID is used for searching and tracking the customer in the system.

IC [Display]
This field displays the identification code of the customer.
A customer IC along with customer type is a unique method of customer
identification across the bank (covering all branches). Based on the
combination, the system can identify the customer as an existing customer
even when the customer opens a new account in another branch. A social
security number, passport number, birth certificate or corporate registration
can be used as a customer IC.
Full Name [Display]
This field displays the full name of the customer.
The full name of the customer is defaulted from the Customer Addition (Fast
Path: 8053) option.

Based On [Mandatory, Radio Button]

Click on the appropriate option based on which the customer account relation
inquiry is to be made.
The options are:
 Profitability Inquiry
  Asset Liability Report

3. Select the search criteria from the drop-down list.

4. Enter the search string and press the <Tab> key.
5. Select the customer from the pick list.

Customer Account Relation Inquiry - Zoom Inquiry

6. Click the Profitability Inquiry radio button to view the profitability details and click the OK
button.
7. The system displays the interest earned, interest paid and charges details.

Profitability Inquiry
The Profitability Inquiry option displays the fees/charges levied on each account, interest
earned and paid.
Field Description

Column Name Description

Account [Display]
Number This column displays all the accounts held by the customer.

Fees/Charges [Display]
This column displays the total fees and various charges levied on each
account from the date of the account opening.
Interest [Display]
Earned This column displays the total debit interest, i.e. the interest earned by the
bank against the account. This interest is an income for the bank.
Interest Paid [Display]
This column displays the total credit interest, i.e. the interest earned by the
customer. This interest is expenditure for the bank.
Currency [Display]
This column displays the currency assigned to the product under which the
account is opened.
 8. Click the Asset Liability Report radio button view the asset liability report and click the
OK button.

Asset Liability Report

The Asset Liability Report option provides details of product wise assets, liabilities and the
totals.

Field Description

Field Name Description

Total Assets [Display]

This column displays the net worth of the total assets held by the customer.
Total [Display]
Liabilities This column displays the net worth of the total liabilities of the customer.

Column Name Description

Product Name [Display]
This column displays the product name under which the customer account
was opened.
Customer [Display]
Assets This column displays the net worth of the total assets of the customer for the
product.
Customer [Display]
Liabilities This column displays the net worth of the total liabilities of the customer for the
product.
9. The system displays the asset and liability details.
10. Click the Close button.
1.47. CIM55 - Customer ID Verification History Inquiry*
Using this option you can view the history of the verification done on the selected customer
account. It allows you to view the details of history for the changes made in the Customer ID
Verification Maintenance (Fast Path: CIM54) option.

Definition Prerequisites
 8053 - Customer Addition
 CIM54 - Customer ID Verification Maintenance

Modes Available
Not Applicable

To view the history of customer ID verification

1. Type the fast path CIM55 and click Go or navigate through the menus to Transaction
Processing > Customer Transactions > Customer ID Verification History Inquiry.
2. The system displays the Customer ID Verification History Inquiry screen.

Customer ID Verification History Inquiry

Field Description

Field Name Description

Search Method [Mandatory, Drop-Down]

Select the search criteria to search for a customer from the drop-down
list.
The options are:
 Customer Short Name
 Customer Ic
 Customer Id

Search String [Mandatory, Alphanumeric, 40]

Type the search string according to the data entered in the Search
Criteria field.

Inquiry Txn [Mandatory, Drop-Down]

Select the type of inquiry transaction from the drop- down list.
Customer No [Display]
This field displays the unique identification number of the customer.

A/C Opening Date [Display]

This field displays the date on which the customer account was
opened.

A/C Cancellation [Display]

Date
This field displays the date on which the customer account was
cancelled.

Seq No [Display]
This field displays the sequence number of the customer ID verification
history.

Related Record Seq [Display]

No
This field displays the related record sequence number of the customer
ID verification history.

Screen ID [Display]
This field displays the ID of the screen in which the customer ID is
verified.

Txn Type [Display]

This field displays the type of the transaction for which the customer ID
is verified.

Date Change [Display]

This field displays the date and time when the customer ID is verified.

Delivery [Display]
This field displays the date of card delivery.

Judgement [Display]
This field displays the status of the ID verification of the customer.

Change Details [Display]

This field displays the details of changes made to the customer ID.

Input ID [Display]
This field displays the unique identification number of the user who has
changed the customer ID.

Authorizor ID [Display]
This field displays the unique identification number of the user who has
authorise the changed customer ID.

3. Select the search criteria from the drop-down list and press the <Tab> key.
4. Enter the search string and press the <Tab> key.
5. Select the customer from the pick list.
 6. Select the inquiry transaction from the drop-down list.

Customer ID Verification History Inquiry

7. Click the Ok button.

8. The system displays the history of customer verification details.
1.48. CI502 - Offers Inquiry
Using this option you can retrieve the offers maintained in CRM and capture responses for
various offers made towards existing Oracle FLEXCUBE customers.
In case of a nonexistent customer this option will enable you to capture basic information required
to create a lead for the interest expressed by them. The lead details are maintained in the Create
Lead (Fast Path: CI503) option.
Note: The validations provided in this option are based on Oracle FLEXCUBE.

Definition Prerequisites
 CI500 - Assisted Account Opening

Modes Available
Not Applicable

To view the offers available for the selected customer

1. Type the fast path CI502 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Others > Offers Inquiry
2. The system displays the Offers Inquiry screen.

Offers Inquiry
Field Description

Field Name Description

Customer Search

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-down
list.
The options are:
 Customer name
 Customer ID- Unique identification given by the bank.

Customer Type [Conditional, Drop-Down]

Class
Select the customer type class from the drop-down list.
The options are:
 Corporate
  Individual
This field is enabled if the Customer Name option selected in the Search
Criteria drop-down list.

Customer Search [Mandatory, Drop-Down]

Type Select the search type of the customer from the drop-down list.
The options are:
 Customer
 Prospect
 CRM Search
If you select the Prospect or CRM Search option, the system will directly
search in CRM for matching records.

Contact/Customer [Conditional,Numeric, 10]

ID
Type the unique contact or customer identification code.
This field is enabled if the Customer ID option is selected in the Search
Criteria drop-down list..

Customer Full [Conditional, Alphanumeric, 254]

Name
Type the full name of the customer.
This field is enabled if the Corporate option is selected in the Customer
Type Class drop-down list.

Customer First [Conditional, Alphanumeric, 30]

Name
Type the first name of the customer.
This field is enabled if the Individual option is selected in the Customer
Type Class drop-down list.
It is mandatory to provide either the first name or the last name of the
customer, to search the details.

Customer Last [Conditional, Alphanumeric, 30]

Name
Type the last name of the customer.
This field is enabled if the Individual option is selected in the Customer
Type Class drop-down list.
It is mandatory to provide either the first name or the last name of the
customer, to search the details.

Customer Information
The following fields will be displayed if the Prospect or CRM Search option is selected in the
Customer Search Type drop-down list.The details are captured after a search is made in CRM.

Customer Id [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number,
unique to a customer across the system, is generated after the system
has identified the Customer IC and Customer Category combination to be
non-existent in the system. This ID is used for searching and tracking the
 customer in the system.

Contact/Account [Display]
Id
This field displays the unique contact or customer identification code.

Customer Type [Display ]

Class
This field displays the class type of the customer.

Customer First [Display ]

Name
This field displays the first name of the customer.

Customer Last [Display ]

Name
This field displays the last name of the customer.

Customer Full [Display ]

Name
This field displays the full name of the customer.

Contact Tel. No. [Display]

This field displays the contact telephone number of the customer.

Email Address [Display]

This field displays the email address.

Address Line 1, 2, [Display]

3
This field displays the customer address.

3. Select the search criteria, customer type class, and customer search type from the drop-
down list.
4. Type the search string, based on the search criteria and click the Search button to search
records based on the search criterion entered.
5. The system displays a list of customer's that match the search criterion.

Offers Inquiry
 6. Double - click a particular record to view the offers/ campaigns maintained for the selected
customer. The system displays the Campaign/Offers Inquiry tab.
7. Click the Retrieve All Offers button if you want to view all the offers maintained by the
bank under the Campaigns/Offers tab.
8. Select the customer response for the campaign / offers displayed, from the drop-down list.

Campaign / Offers
Field Description

Field Name Description

Campaign ID [Display]
This field displays the identification code of the offer.

Campaign [Display]
Description
This field displays the description of the offer corresponding to the offer
code.

Customer Response [Conditional, Drop-Down]

Select the response of the customer from the drop-down list.
The options are:
 Interested
 Not Interested
The response for a non-Oracle FLEXCUBE customer will be sent to
external system.
 It is mandatory to provide customer response for at least one
campaign.
9. Click the OK button.
10. The system displays the transaction reference number.Click the OK button.
11. Click the Close button.
1.49. CI503- Create Lead
Capturing lead about product response from a customer or prospective customer is vital
information. Using this option you can retrieve customer/non customer details from Oracle
FLEXCUBE or CRM for maintaining the following details of leads on Oracle FLEXCUBE
products:
 Customer information in case of non existing customers
 Customer response for a product
 Information and description about the product for which the customer/ non- customer has
shown interest
In case there is no specific product interest ,you can add a generic interest.
Note: The validations provided in this option are based on Oracle FLEXCUBE.

Definition Prerequisites
 CI500 - Assisted Account Opening

Modes Available
Not Applicable

To create a lead for customer

1. Type the fast path CI503 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Others > Create Lead.
2. The system displays the Create Lead screen.

Create Lead
Field Descriptions

Field Name Description

Customer Search

Search Criteria [Mandatory, Drop-Down]

Select the search criteria, to search for the customer, from the drop-down
list.
The options are:
 Customer Name
 Customer ID- Unique identification given by the bank.

Customer Type [Conditional, Drop-Down]

Class
Select the customer type class from the drop-down list.
The options are:
 Individual
  Corporate
This field is enabled if the Customer Name option selected in the Search
Criteria drop-down list.

Customer Search [Mandatory, Drop-Down]

Type Select the search type of the customer from the drop-down list.
The options are:
 Customer
 Prospect
 CRM Search
If you select the Prospect or CRM Search option, the system will directly
search in the external system for matching records.

Customer ID [Conditional, Numeric, 10]

Type the unique contact identification code.
This field is enabled if the Customer ID option is selected in the Search
Criteria drop-down list.

Customer Full [Conditional, Alphanumeric, 254]

Name
Type the full name of the customer.
This field is enabled if the Corporate option is selected in the Customer
Type Class drop-down list.

Customer First [Conditional, Alphanumeric, 30]

Name
Type the first name of the customer.
This field is enabled if the Individual option is selected in the Customer
Type Class drop-down list.
It is mandatory to provide either the first name or the last name of the
customer, to search the details.

Customer Last [Conditional, Alphanumeric, 30]

Name
Type the last name of the customer.
This field is enabled if the Individual option is selected in the Customer
Type Class drop-down list.
It is mandatory to provide either the first name or the last name of the
customer, to search the details.

Customer Information
The following fields will be displayed if the Prospect or CRM Search option is selected in the
Customer Search Type drop-down list.The details are captured after a search is made in CRM.

Customer Id [Display]
This field displays the ID of the customer.
A customer ID is an identification number, generated by the system after
customer addition is completed successfully. This running number, unique
to a customer across the system, is generated after the system has
identified the Customer IC and Customer Category combination to be non-
 existent in the system. This ID is used for searching and tracking the
customer in the system.

Contact/Account [Display]
Id
This field displays the unique contact or customer identification code.

Customer Type [Display]

Class
This field displays the class type of the customer.

Customer First [Display]

Name
This field displays the first name of the customer.

Customer Last [Display]

Name
This field displays the last name of the customer.

Customer Full [Display]

Name
This field displays the full name of the customer.

Contact Tel. No. [Display]

This field displays the contact telephone number of the customer.

Email Address [Display]

This field displays the email address.

Address Line 1, [Display]

2, 3
This field displays the customer address.

3. Select the Search Criteria, Customer Type Class, and Customer Search Type from the
drop-down list.
4. Type the search string, based on the search criteria and click the Search button to search
records based on the search criterion entered.
5. The system displays a list of customer's that match the search criterion.
6. Select the required customer. The customer details are displayed in the screen.

Create Lead
 7. Click the Inquire All Products button to inquire about the various products
maintained and their descriptions.
8. Select the respective check boxes corresponding to the products in which the
customer is interested.
9. Alternatively,enter a general area of interest and description for a product based on
the customer preferences in the Area Of Interest grid.

Product Code / Area Of Interest

Field Description

Field Name Description

Product Code [Display]

This column displays the list of available product code.

Product Description [Display]

This column displays description for the product corresponding to the
code.

Interested [Optional, Check Box]

Select the check box corresponding to the product in which the
customer is interested.

Area Of Interest

General Area Of [Optional, Alphanumeric, 30]

Interest Type the subject or summary of the customer requirement.

Description [Optional, Alphanumeric, 240]

 Type the additional details of the customer request.

10. Click the Ok button.

11. The system displays the message "Transaction completed successfully".Click the OK
button.
12. Click the Close button.
1.50. CI504 - Customer Service Maintenance
Using this option you can create a service request for a customer or an account. The service
request will be saved in the external system. You will be able to view and edit the service request
information with the service request ID, the customer ID or the account number.
If you retrieve the service charges details based on account number, the system validates and
defaults the customer ID.
Note: The validation provided in this option is according to the Oracle FLEXCUBE.

Definition Prerequisites
 CI500 - Assisted Account Opening

Modes Available
Add, Modify, Inquiry. For more information on the procedures of every mode, refer to Standard
Maintenance Procedures.

To add a customer service request

1. Type the fast path CI504 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Others > Customer Service Maintenance.
2. The system displays the Customer Service Maintenance screen.

Customer Service Maintenance

Field Descriptions

Field Name Description

Service Request Search

The following fields will be enabled in Modify and Inquiry mode.

Search [Mandatory, Drop-Down]

Criteria
Select the search criteria to search for a customer, from the drop-down list.
The options are:
 Account Number
 Customer ID- Unique identification given by the bank.
 Service Request ID

Search [Mandatory, Alphanumeric, 40]

String
Type the search string , to search for a customer, corresponding to the search
criteria selected in the Search Criteria field.

3. Click the Add button.

 4. Enter the account number.
OR
Enter the customer Id and select the account number from the pick list.
5. Enter the relevant details.

Service Request Details

Field Description

Field Name Description

Account No [Mandatory , Numeric, 16, Pick List]

Type the account number for which the service request has been raised or to
be raised or select it from the pick list based on the customer id entered.

Customer Id [Conditional, Numeric, 10]

Type the customer ID.
This field displays the customer id if the account number is entered in the
corresponding field.
Contact Date [Mandatory, Pick List, dd/mm/yyyy]
Type the date of customer request/complaint or select it from the pick list.
By default, the system displays the current process date.

Nature [Mandatory, Drop-Down]

Select the nature of the service request from the drop-down list.
The options are:
 Service
 Complaint

Channel [Mandatory, Drop-Down]

Select the channel through which the request has been raised from the drop-
down list.
The options are:
 Branch
 ATM
 Access Centre

Target Date [Mandatory, Pick List, dd/mm/yyyy]

Type the date on which the request is expected to be closed or select it from
the pick list.

Status [Mandatory, Drop-Down]

Select the status of the service request from the drop-down list.
The options are:
 Open
 Processed
 Closed

If the status of the Service Request is Closed, the target date can be greater
than or equal to the contact date. If the status is Processed or Open, the target
date should be greater than the contact date.In Modify mode, if the Status is
‘Closed’, all other fields are disabled.

Priority [Mandatory, Drop-Down]

Select the priority at which the service request is to be handled from the drop-
down list.
The options are:
 Low
 Normal
 High

Subject [Mandatory, Alphanumeric, 30]

Type the subject title of the service request.

Service [Display]
Request ID This field displays the service request ID from the external system, once added.

Description [Optional, Alphanumeric, 256]

Type the description of the customer request.

6. Click the Ok button.

7. The system displays the transaction reference number. Click the OK button.
8. The system displays the service request ID. Click the OK button.
9. The system displays the message "SUCCESS...Click OK to continue". Click the OK
button.

To inquire for a customer service request

1. Click the Inquiry mode
2. Select the search criteria from the drop-down list.
3. Enter the search string based on the search criterion selected.
4. The system displays the service request log of the records.

Service Request Log

This tab is disabled in Add mode
Field Description

Field Name Description

Service Request [Display]

ID
This column displays the service request ID.

Contact Date [Display]

This column displays the date of customer request/complaint.

Account No [Display]
This column displays the account number for which the service request has
been raised.

Customer Id [Display]
This column displays the customer ID.

Status [Display]
This field displays the status of the service request.
5. Click the Close button.
Customer Information File User Manual
Oct 2013
Version: 5.0.2.0.0

Oracle Corporation
World Headquarters
500 Oracle Parkway
Redwood Shores, CA 94065
U.S.A.

Worldwide Inquiries:
Phone: +1.650.506.7000
Fax: +1.650.506.7200
www.oracle.com/ financial_services/

Copyright © 2013 Oracle and/or its affiliates. All rights reserved.

No part of this work may be reproduced, stored in a retrieval system, adopted or transmitted in any form or by
any means, electronic, mechanical, photographic, graphic, optic recording or otherwise, translated in any
language or computer language, without the prior written permission of Oracle Financial Services Software
Limited.

Due care has been taken to make this document and accompanying software package as accurate as possible.
However, Oracle Financial Services Software Limited makes no representation or warranties with respect to the
contents hereof and shall not be responsible for any loss or damage caused to the user by the direct or indirect
use of this document and the accompanying Software System. Furthermore, Oracle Financial Services Software
Limited reserves the right to alter, modify or otherwise change in any manner the content hereof, without
obligation of Oracle Financial Services Software Limited to notify any person of such revision or changes.
All company and product names are trademarks of the respective companies with which they are associated.