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Commercial Program Participants-Support Contacts

This document provides contact information for technical support across various Rockwell Automation regions and countries. It includes the support contact email and phone number as well as business hours for each country listed. The regions covered are North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific. Customers can contact the support team listed for their country to get assistance with Rockwell Automation products and accounts during the hours provided.

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Mohammad Nabeel Sarwar
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71 views

Commercial Program Participants-Support Contacts

This document provides contact information for technical support across various Rockwell Automation regions and countries. It includes the support contact email and phone number as well as business hours for each country listed. The regions covered are North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific. Customers can contact the support team listed for their country to get assistance with Rockwell Automation products and accounts during the hours provided.

Uploaded by

Mohammad Nabeel Sarwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Commercial Program Participants – Support

Contacts

Table of Contents
North America Region Support Contacts ................................................................................................................................ 1
Latin America Region Support Contacts ................................................................................................................................. 1
EMEA Region (Europe Middle East and Africa) Support Contacts .......................................................................................... 2
Asia Pacific Region Support Contacts...................................................................................................................................... 2

North America Region Support Contacts

Country Email Phone Hours (in Local Time)


Canada [email protected] +1 440-646-7505 Monday - Friday 8:00AM - 5:00PM EST
United States [email protected] +1 440-646-7505 Monday - Friday 8:00AM - 5:00PM EST

E-mails received during business hours are typically answered same day. After hours requests will be prioritized the
next business day.

Latin America Region Support Contacts

Country Email Phone Hours (in Local Time)


Argentina [email protected] +54 11 5554-4080
Bolivia [email protected] 0800-100-915
Brazil (Distributors) [email protected] +55 11 5189-9400
Brazil (Direct Customers) [email protected] +55 11 5189-9500
Chile [email protected] +56 2 2290-0701
Colombia [email protected] +57 1 6499632
Mexico [email protected] +52 (1) 55 5246 2010
Paraguay [email protected] +54 11 5554-4080
Peru [email protected] +51 1 211-4912
Puerto Rico & Caribe
Trinidad & Tobago [email protected] +1 787-300-6240
Dominican Republic
Venezuela [email protected] +58 212 9490770

E-mails are typically answered within 24 HRS. (Excluding weekends and holidays).
The below table outlines contact information for help with your Rockwell Automation Login Account for users in
the EMEA Region (Europe Middle East and Africa).

EMEA Region (Europe Middle East and Africa) Support Contacts

Country Email Phone Hours


Austria [email protected] +43 73238909
Belgium [email protected] +32 27168499
Czech Cluster [email protected] +420 284015901
Denmark [email protected] +45 43466050
France [email protected] +33 161087980
Germany [email protected] +49 21141553620
+39 0230249577 or
Italy [email protected]
+39 0230249578
Netherlands [email protected] +31 102665580
Poland [email protected] +48 327208998
Portugal [email protected] +351 214225500
Russia [email protected] +7 4959560464
South Africa [email protected] +27 860762522
Spain [email protected] +34 902309330
Sweden [email protected] +46 46199478
Switzerland (Deutsch) [email protected] +41 848000277
Switzerland (Francais) [email protected] +41 848000278
Switzerland (Italiano) [email protected] +41 848000279
Turkey [email protected] +90 4444940
UAE (Middle East) [email protected] +971 2 6948106
UK [email protected] +44 8702411803

Asia Pacific Region Support Contacts

Country email Phone Hours (in Local Time)


+86 21
China [email protected] Monday - Friday 8:30AM - 6:00PM
61288288
Taiwan [email protected] +886 266188244 Monday - Friday 8:30AM - 6:00PM
Hong Kong [email protected] +852 28874666 Monday - Friday 8:30AM - 6:00PM
India [email protected] +91 1204671590 Monday - Friday 8:30AM - 6:00PM
Philippines [email protected] +63 2 705 6488 Monday - Friday 9:00 am to 5:30 pm
+62 21
Indonesia [email protected] Monday - Friday 9:00 am to 5:30 pm
25545255
Thailand [email protected] +66 2 936 1500 Monday - Friday 8:30 am to 5:00 pm
Vietnam [email protected] +84 8 6255 6433 Monday - Friday 9:00 am to 5:30 pm
Malaysia [email protected] +60 3 8997 6698 Monday - Friday 9:00 am to 5:30 pm
Monday - Thursday 9:00 am to 5:30 pm
Singapore [email protected] +65 6510 6774
(Friday 9:00 am to 4:00 pm)
Monday - Thursday 6:00 am to 2:30 pm
Pakistan [email protected] +65 65106772
(Friday 6:00 am to 1:00 pm)
Country email Phone Hours (in Local Time)
Australia [email protected] +61 3 9757 1588 Monday - Friday 8:30AM - 5:30PM
New
[email protected] +61 3 9757 1589 Monday - Friday 8:30AM - 5:30PM
Zealand
Monday - Friday 8:30AM - 6:00PM Local
Korea [email protected] +82 2 21884488
time
Japan [email protected] +81 332062784 Monday - Friday 9:00 am to 5:30 pm

E-mails are typically answered within 24 HRS. (Excluding weekends and holidays).

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