1 Network Tech.

Know – how

N
etworks are everywhere—or so it seems. You can hardly do anything with
In this chapter, you will learn
how to: data that does not involve a network. Like the human networks that we are

■ Identify human and computer all part of, computer networks let us share information and resources. In business,
networks the reliance on networks is even more pervasive than in homes or schools.
■ Describe the benefits of networks Networks help individuals and businesses alike save money, but they also help
■ Distinguish between the different create income. Without a doubt, networking within the home will catch on over
types of networks
the next few years as it has in business. Soon, nearly all individuals in even
moderately developed nations will have networked components throughout their
homes. Those that don’t will be netologically disadvantaged because they will not
be able to learn or to function at the same level as those who are networked.
In this chapter, you’ll begin by relating networks to situations and concepts
you already know. Once you have a basic understanding of what networks are
and what they can do, it helps if you can actually begin working with them. In
fact, it is so helpful to learn the ropes of networking through hands-on guided
practice that that’s what is planned for you here. You will play the role of an
employee in a fictional company, and you’ll have to learn on the job. The more
you become the person, the more you will learn about the need for and operation
of computer networks.
■ Understanding Networks
Although you are probably taking this class to learn about computer net-
works, and some of you probably already know how important networks
are to businesses that want to survive, we will begin this discussion as
though you are an employee in a netologically disadvantaged (my term for
those who have minimal network awareness) company. You might actually
be an employee working for such a company and trying to help it out of that
predicament, or you may know of people or companies that are in this sort
of struggle.
Lauren has recently been hired as the computer manager for SinkRSwim
Pools. Lauren is a certified networking administrator, but her new company
unfortunately has only outdated computers. The owner recognized that the
company’s lack of growth was directly tied to the employees’ lack of com-
puter skills, so in her first meeting after being hired, Lauren was given the
authority to purchase the additional computers and create the network she
had proposed to the owner in her initial job interview. The owner gave her a
six-month timeline in which to implement networking at SinkRSwim Pools
in such a way that the workers will understand its use and welcome the new
knowledge it requires. She was also informed that the thought of learning
new computer skills frightened some long-term SinkRSwim Pools em-
ployees. The owner expects Lauren to help them become more at ease with
the computers so they will be more likely to learn the necessary skills.
Lauren’s first goal is to ease the workers’ fears by teaching them about
computers and showing them how a need for networks develops naturally.
Lauren knows that if her fellow employees understand the concept of net-
working, the computer network will more likely be successful in the company.
Lauren has decided to review basic network concepts with her coworkers as
she works with them on their new computers.

Human Networks
In its broadest sense, a network consists of two or more entities, or objects,
sharing resources and information. Although this book is about computer
networks, there are networks that don’t involve computers, and those
networks are everywhere. You have grown accustomed to working with
them, possibly without even knowing it.
It may not matter to you that, in a basic sense, sharing (giving or getting)
is a fundamental aspect of networking. You just know that you do it.

Family Network
Most people belong to a family network in which related people share their
resources and information. This sharing is bi-directional because even the
youngest family members share information of some sort. As the family
grows, so does the network.
• A network connects members of a
family together.
Peer Network
Outside the family, there is a community that offers a wider array of re-
sources than the typical family can provide. Naturally, it makes sense to

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Chapter 1: Tech. Know –how
 connect the family to this community to take advantage of the wealth of re-
sources available around town. This type of information/resource sharing
can be as simple as loaning a hammer to a neighbor, car-pooling with work
associates, or helping a friend with his or her homework. All of these activi-
ties involve sharing, or trading, resources. This kind of network is repre-
sented by a two-way relationship, a give and take among equals or peers.

Restaurant Network: The Client and the Server

So, in any type of human network, there’s a lot of giving and taking. You’re
already more accustomed to the client/server perspective in networking
than you realize. For instance, when you go to dinner at a restaurant, you be-
come a customer, or client, enjoying the food and drink prepared and served
to you by the restaurant. On the other hand, the waiter works as a server,
• The family network connects with the
greater community. controlling and providing his customers with access to resources in the form
of placing orders for and delivering food items. The server knows that re-
quests will be made of him (access is sought when an order is placed) and
that he will service those making the requests (access is granted when the
order is delivered).

In sidebars and the end-of-

chapter exercises throughout
this course book, you will be
working with a real-world com-
pany called Technology Educa-
tion and Acquisition Center of
Houston (TEACH) that is cur-
rently undergoing a sudden
expansion. In fact, it has just
posted an announcement in the
local newspaper, listing several
available management positions
within the company. It seems
there is an opportunity to acquire • In a dining situation, it is easy to know whether you are supposed to be serving or
another highly successful facility being served.
in another part of the state, and
all the current employees are Contact Network
moving. Later in the chapter,
Anyone who has looked for a job knows that one of the best ways to find a
you will find yourself role-
playing as one of the replace- job is to network. That is, create a list of friends and associates who will help
ment candidates vying for one you find the perfect job. The more people you meet and get to know, the
of the company’s high-paying better your chances of obtaining work. As you develop and nurture your ca-
positions. reer, this contact network will serve you best because your role in it will

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Chapter 1: Tech. Know –how
change as you gain more experience. Soon, you may be able to help
the people who helped you. And as your personal and professional
networks grow, so do your opportunities.
These examples of human networks should help you under-
stand that networking is common between people and is not just an
activity restricted to computers. However, this book will focus on
computer networks—connecting computers and having them
communicate with each other.

Computer Networks
A computer network consists of two or more computing devices that
are connected in order to share the components of your network
(its resources) and the information you store there, as shown in
Figure 1.1. The most basic computer network (which consists of just
two connected computers) can expand and become more usable • The more people in your network, the better your
when additional computers join and add their resources to those chances of finding that perfect job.
being shared.
The first computer, yours, is commonly referred to as your local com-
puter. It is more likely to be used as a location where you do work, a work-
station, than as a storage or controlling location, a server. As more and more
computers are connected to a network and share their resources, the net-
work becomes a more powerful tool, because employees using a network
with more information and more capability are able to accomplish more
through those added computers or additional resources.
The real power of networking computers becomes apparent if you envi-
For the remainder of this text,
sion your own network growing and then connecting it with other distinct the term network will be used to
networks, enabling communication and resource sharing across both net- mean computer network.
works. That is, one network can be connected to another network and be-
come a more powerful tool because of the greater resources. For example,

• Figure 1.1 A computer network can be as simple as two or more computers

communicating.

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Chapter 1: Tech. Know –how
 you could connect the network
Cross Check you and your classmates develop
Identify Your Networks for this course to similarly con-
structed networks from other intro-
You have already seen that you have been involved in networks for a
ductory networking classes if you
long time and that computer networks are important tools for businesses.
wanted them to share your infor-
Use what you have learned as you answer the following questions:
mation and networked resources.
1. Which basic human network best represents the interaction Those classes could be within
between you and your classmates in a discussion about your your own school, or they could be
homework assignments? anywhere in the world. Wherever
that newly joined network is, the
2. If your lab had only stand-alone computers, what would be
communication and resource shar-
needed to convert it to a networked classroom?
ing activities in that new network
could then be shared with anyone
connected to your network. All you have to do is join that new network’s
community or allow its members to join yours.
In addition, a company’s cost of doing business can be reduced as a
result of sharing data (defined as a piece or pieces of information) and re-
sources. Instead of having individual copies of the data at several locations
around the company, and needing to keep all of them similarly updated, a
company using a network can have just one shared copy of that data and
share it, needing to keep only that one set of data updated. Furthermore,
sharing networked resources (like printers) means that more people can use
a particular resource and a wider variety of resources (like different printers)
can be used by each network user. Any time a company can do more with
less, or buy fewer items to do the same job, its total costs are reduced, and it
is able to make more money per dollar spent.

Network Plan
Networking computers first and tracking the connections later can quickly
become confusing and unmanageable as you try to find which computer
communicates with and shares resources with which other computers. In
your human network, do you share everything with your friends? In your
family network, would you want your parents or guardians to know your
every thought? You have your information-sharing plan in your head, and
it is important to keep track of it so you don’t make a mistake and share
something where it was not intended.
Similar concerns must be considered while designing a computer network.
Before you even connect your first computers together, you should have a
plan. A network plan, therefore, is a formally created product that shows all
the network’s components and the planned connections between them.
Such a plan is also used to manage the various types of information. Your
plan should show what types of information are stored where, and who is
allowed to use each type.

Information Management
Your network plan should help you manage the information gathered,
stored, and shared between your users. If you were given an empty three-
drawer filing cabinet and told to use it to organize your company’s in-
formation, you would have an excellent (although manual) example of a fil-
ing system that needs a plan. Having an overall guide that tells you who will

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Chapter 1: Tech. Know –how
be allowed access to the three drawers will help determine what you store in
each one. Once you have that part of the plan, you could put the least-used
The format—or the strict re-
information in the bottom drawer, the more-used in the middle drawer, and quirements placed on the order
the most-used in the top drawer so that it is easier for your users to access and structure of how you enter
their information. Knowing who needs to know what, and its corollary— data—is very important. The
who does not need to know what—lets you determine whether to lock a par- number 123456789, for instance,
could be either a zip code or a
ticular drawer, too.
Social Security number. If it is
Even when we discuss implementing a three-drawer manual filing sys- formatted as 123-45-6789, you
tem, the importance of having a network plan ahead of time becomes evi- know that it is a Social Security
dent. If you put the limited-access material in a drawer open to all number. What would you do if
employees, how do you keep it secure? Additional security measures (like you were told that your life de-
adding a lock to a drawer, or moving the secure information somewhere pended on your making a pay-
ment to the bank on the date
else) may be required later.
010203? When would that pay-
A networking plan could tell you that as specific types of sensitive data ment be made? Would the pay-
(like medical, personal, or payroll information) are gathered or grouped, ment date change if that date
they should be stored higher in the hierarchical structure (ranked from most were in the year-month-day
sensitive to least sensitive), and this can save you time in the end. That plan format? Of course it would,
and the payment would be
should specify that the access requirements are stricter for sensitive data
long overdue. Format, then,
and reduce the number of people able to use specific types of information. is important!
The distribution side of the networking plan, as opposed to the accumu-
lation side of the plan discussed above, should spell out that the more an in-
dividual has access to the data in storage, the less they should be able to
share groups of information entrusted to them. For example, you may not
mind sharing your first name, but you would probably object to an instruc-
tor openly distributing all information in your school records to anyone re-
questing it.

Information’s Importance
If you think about the manual filing system we discussed using a filing cabi-
net, an important computing concept is easy to recognize. Some informa-
tion is more important or more sensitive than the rest. It is usually
obvious in real filing cabinet systems, because the top drawer is usu-
ally where the most sensitive information is stored, and it is locked.
Few people in an organization have access to that information. For
example, credit card or Social Security numbers are information
that should be given the highest level of security—access to that
information is given only to a limited number of people in a
company. On the other hand, some information, such as Web
pages, newsletters, and product information, is created for
everyone to see, even outside a company. Figure 1.2
shows how this kind of information is organized into a
hierarchy of information, where the most detailed infor-
mation is found at the top and the more general, less
secure information is located at the bottom. How
much information would you be willing to pro-
vide about yourself to a perfect stranger? Coun-
try of birth? Sure. State of residence? Why not?
But you might have second thoughts about • Figure 1.2 The hierarchy of information—The more specific the
advertising your street address or phone information becomes, the more restricted it should be.
number to a stranger. What kind of data would you be willing to give to a stranger?

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Chapter 1: Tech. Know –how
 The collection and proper ma-
Cross Check nipulation of many seemingly un-
Thinking About a Network Plan important pieces of information,
and the effective tracking of them,
You have just learned about the need to describe information manage-
makes information management
ment and data hierarchies in your network plan. It can be equally im-
on networks so important, just as
portant when you receive data to know that such a plan is in place. Use
when you are maintaining a man-
what you have learned about creating a network plan as you answer the
ual filing system. A single piece of
following questions:
information in a data field, such as
1. If you knew that your school’s (or your employer’s) plan your first name, can seem unim-
stipulated that sharing sensitive information was to be strictly portant. However, by combining
controlled, and you agreed with those controls, how would that your first name with other pieces
knowledge affect the degree of data sensitivity that you would of related information, like your
be willing to share over that network’s resources? last name, address, age, gender,
and phone number (stored in
2. Although you might choose to share some (or all) of your other data fields), the pieces can be
personal information with selected classmates, would you feel put together to create a data re-
comfortable if you thought your instructor planned on sharing cord, which can accurately de-
your whole file freely with everyone in your class without your scribe something (or someone)
permission? that is important—like you. Finally,
combining similar records (such
3. Even if it were not yet true, would the thought of your instructor
as records describing all your class-
sharing your information freely affect the amount of information
mates) creates a file that, because
you shared when someone else in authority on the network
it contains sensitive information
requested sensitive data?
from more than one source, is more
sensitive than a single record.
Information sharing, therefore, has serious security issues to be considered,
and network access to data must be evaluated carefully so that only those who
need it can access it.

■ Identifying the
Benefits of Networks
Ricky finds himself pondering the question, “What are networks used for?”
He is the second person brought aboard SinkRSwim Pools to enhance its

1961 1965 1969 1970

First wide area network (WAN)

is created by MIT researchers
Lawrence G. Roberts and
Leonard Kleinrock at MIT Thomas Merrill. A small group at Bell Labs
publishes the first paper on ■ begins to work on what
packet switching theory Ted Nelson first uses the term eventually becomes UNIX.
discussing communications “hypertext.” ■
using packets rather than ■ ARPANET is created, the first Ray Tomlinson of BBN creates
circuits. First use of Moore’s Law: step in the building of the and sends the first person-to-
Gordon Moore, at Fairchild, Internet. person e-mail over a network.
declares computing power will ■ He also designates the @ sign
double every 18 months. The network originally consists to separate the user name and
of four hosts. the host in an e-mail address.
■
The Network Control Protocol
(NCP) was created. NCP was the
first standardized network
protocol used by ARPANET.
6
Chapter 1: Tech. Know –how
network use. Remember, that’s where Lauren is creating a network to re-
place the company’s outdated computers. Ricky volunteered to help Lauren
explain the benefits of networking to the company’s workers as part of his
computer class project at school. The workers already have the new comput-
ers Lauren ordered and are happily doing more with them, but Ricky is
helping Lauren network them and is encouraging the workers to use the
network.
Ricky remembers Mike’s words at the opening of this chapter: “In the
beginning there were no networks. Life was bad.” This may have meant one
thing to Mike when he said it, but the beginning for these workers is right
now. They haven’t had networks, and they don’t see why they should need
them. Ricky decides to discuss the historical development of computers and
show how they helped other businesses.
In the early days of the personal computer (PC), during the late ’70s and
early ’80s, often a PC was used as a stand-alone computer and operated inde-
pendently from other computers, as shown in Figure 1.3. When, over the
span of just those few years, their use proliferated and more PCs were found
relatively close to each other, users began sharing information. The informa-
tion was either printed out or copied from one computer to another using
backup or storage devices, such as tapes, disks, or other digital storage media.
The printout or the storage device was then physically carried to another
computer where the information was reentered or copied from the portable
media into the next computer. This process was referred to as a sneakernet
because users actually had to walk from computer to computer. It was

• Figure 1.3 Stand-alone computers are operated independently.

1973 1974 1975 1976

Vint Cerf and Bob Kahn design Apple Computer founded by

TCP/IP, today’s most widely Steve Jobs and Steve Wozniak.
used network protocol. ■
■
BBN creates TELENET, the first
packet-switched network.
■
Intel releases the
8088 processor.
MITS Altair 8800 is introduced
in Popular Electronics.
■
PARC creates the Altos, the first Bell Labs releases UNIX version 6. The Apple I computer is
PC with a GUI, laser printer, and ■ released.
a connection to the first Bill Gates and Paul Allen write a
Ethernet network. programming language called
BASIC.

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Chapter 1: Tech. Know –how
 probably the cheapest type of network—unless the computers were large
distances apart or the information needed to be shared among many com-
puters. Other drawbacks to sneakernets were that printouts were often
bulky, and the storage devices could hold a relatively small amount of data
compared to the large amount of output users produced.
Once computers were connected by networks, information sharing in-
creased dramatically. People found that more data helped them make better
decisions, and companies started saving money. Many original networks
were designed to facilitate communication, but they were quickly expanded
as businesses noticed increased productivity and reduced costs.

• One sneakernet alternative was Sharing Information

the floppy disk, which was used to
transfer data between computers Computers increase your ability to communicate. Once you begin working
that were not networked. with a computer, you are likely to become more productive. However, what
do you do with that increased productivity if you are not connected to any-
one? Communication requires not only someone with information to share
Inside Information but also someone on the other end with whom to share it. Companies don’t
benefit by creating sheer volumes of output—they benefit when the in-
creased output helps them make better decisions or increases the likelihood
Communication
of increased income. Having your computers networked allows you to do
Without computers, TEACH per-
both with your newfound increases.
sonnel would have a difficult time
keeping up with all that is going The initial reason for developing most computer networks was to assist
on in the company. Even though users with sharing their increased output, especially between computers in
they are in close proximity to the same general vicinity, as shown in Figure 1.4. However, users wanted
each other, the executive section not only to share information with others, they wanted to communicate
and the training section con- about that information after someone else had it, too. In addition to trans-
stantly communicate over the mitting the user’s original information, computer networks enabled those
network. All employees send elec- users to discuss what was being transmitted, and this resulted in even more
tronic mail, have Internet access, communication. Additional network communications techniques thus
and keep current with company came into being, such as e-mail and video conferencing. Furthermore, with
policies because they use their the increases in the sizes of networks, sharing no longer had to be concerned
network’s capabilities fully.
with proximity. The use of networks has effectively erased distance and

1977 1978 1979 1981

Apple II introduced at the West Novell Data Systems starts

Coast Computer Faire. manufacturing computers and
■ creating disk operating systems.
Commodore PET is introduced. Apple Computer introduces ■
■ a 5.25-inch disk drive for the Jim Ellis and Tom Truscott
Apple II. develop the idea for Usenet, the
■ first peer-to-peer networking
Berkeley Software Distribution program designed to exchange Adam Osborne introduces the
(BSD) UNIX is developed at files between two computers. Osborne 1.
UC Berkeley. ■ ■
■ There are over 100 hosts on the IBM PC introduced—uses MS
Bell Labs releases UNIX Internet. BASIC in ROM and PC DOS 1.0.
version 7. ■
■ First time Internet is used to
TCP is split into two protocols: describe the ARPANET.
Microsoft is founded by Bill TCP and IP.
Gates (bottom left) and Paul
Allen (bottom right).

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Chapter 1: Tech. Know –how
 The ability of networks to be
joined together to form larger
• Figure 1.4 Computer communication—Two computers in the same general vicinity networks has resulted in what is
should be able to communicate. called the Internet—a worldwide
collection of connected comput-
time constraints. You can communicate almost instantly to anywhere in the ers able to communicate with
each other.
world that is connected to your network.
Networks are an effective way to communicate. Using networks, com-
panies can send the same information to large numbers of employees or cus-
tomers quickly and efficiently. Examples include company newsletters and
announcements for employees, as well as advertisements and purchase in-
formation for customers. Also, individual employees are more likely to
communicate with larger numbers of individuals both inside and outside
the company using e-mail, an electronic means of communicating that is You should be aware that
similar to mail but done on computers, usually over the Internet, over net- there is next to no privacy when
works. E-mail is the most commonly used feature of the Internet, and its use sending e-mail. Your electronic
is growing dramatically. In fact, e-mail is fast becoming the primary choice message can not only be inter-
for much of our daily communication. cepted and read anywhere along
its route to your ultimate recipi-
ent, but it can later be forwarded,

Sharing Resources without your permission, to any

number of additional recipients.
In the sneakernet era, users spent huge amounts of time attempting to share You should, therefore, use care
in what you say as well as how
their resources. They had to physically distribute files that others needed.
you say it.
Expenditures for printers and other attached computer components rose

1982 1983 1984

Novell’s NetWare, the first

client-server software, is
demonstrated at the National
Mitch Kapor announces Lotus Computer Conference.
1-2-3 spreadsheet software. ■
■ The PING code is created by
Apple introduces the Lisa, the Mike Muuss at U.S. Army
first commercial computer with Ballistics Research Lab.
a purely graphical operating ■
system and a mouse. The Domain Name System
■ (DNS) is created and the .com, Apple releases the Macintosh IBM PC AT introduced with
TCP/IP is established as the .net, .gov, .org, .mil, and .int with Mac OS System 1. 80286 processor and 20MB
standard for the Internet. extensions are designated. ■ hard drive.
■ Apple releases a Mac with 512K ■
Cisco Systems, a manufacturer of memory, called the Fat Mac. floppy drives introduced.
of internetworking systems, is ■
founded. SRI introduces the WordPerfect
word processor.

9
Chapter 1: Tech. Know –how
 rapidly while the individual components themselves were not being used to
their full capacity. On top of that, the hard disk storage on each local computer
began filling up, partly because everyone had a copy of every document.
One copy of that data, and even the applications that produced it, could
more efficiently be stored in a single location and shared over a network.
The ability to share resources was another reason networks were created,
and it is still one of the main purposes for using networks. The inevitable
technology creep (the continuing need for additional investment in technology
that is required to stay current) extends the computer user’s involvement in
technology because companies expect employees to learn new systems as
they are installed. Companies also look for ways to make the best use of
their investments by sharing the purchased resources among multiple de-
partments. Let’s look at some of the resources that are commonly shared
over computer networks.

Peripherals
Many companies start with multiple stand-alone computers. Not too long
after the initial computer purchase, however, additional components that
attach to a computer, called peripherals, like printers, scanners, and speak-
ers, are purchased and are connected to that computer to expand its use (see
Figure 1.5). When there are multiple users and computers, it soon becomes ap-
parent that the peripheral devices are seldom fully utilized. Money can be
saved if some of these peripherals are shared, instead of having to purchase a
separate set for each computer. Networking enables the sharing of peripherals.
The ability to share printers was very often enough of a cost savings for
companies to invest in implementing and supporting a simple network. The
company could then also realize additional cost savings as it shared additional

• Figure 1.5 Common network peripherals

1985 1986 1987

Microsoft ships the first version

of Microsoft Windows.
■
Bell Labs releases UNIX Microsoft ships Microsoft and IBM announce
version 8 to universities. Windows/286 1.03. OS/2, a character-mode OS.
■ ■ ■
Intel releases the 80386 IBM delivers the PC Convertible Novell introduces the NetWare
processor (also called the 386). computer, the first Intel-based network operating system.
■ computer with a 3.5-inch ■
Hewlett-Packard introduces the floppy disk drive. There are over 2,300 hosts on
Laser Jet laser printer. the Internet.
■
IBM Token Ring networking
system is developed.

10
Chapter 1: Tech. Know –how
peripheral devices, such as faxes, modems, scanners, plotters, and virtually
any other device that connects to computers. Sharing peripherals often ends
up producing significant cost savings and more than justifies the expense of
adding a network.

Storage
Data was being loaded on the computers of every fledgling network user as
they expanded their network use. Users quickly ran out of space on their
own local computers, so the people in charge of the networks began devis-
ing ways to store data centrally so that it was accessible to any user who
needed it. Large amounts of storage capacity, usually in fast, very powerful
computers, were set up to act as storage locations for this data where access
to it could be controlled by the person storing the data.

Applications
Cost and space savings are achieved when computer users can centrally
store their software applications—the computer programs (organized sets of
computer instructions) that make a user’s computer do what needs to be
done. Applications, such as those used for preparing taxes, creating text
documents, or playing computer games, have grown in complexity and size
and often take up considerable local storage. Installing an application once
on a network and then sharing it cuts down on the storage space required
when multiple users need the same application.
Unfortunately, there are still several problems with this type of arrange-
ment. Some applications work fine with different setups for each user (dif-
ferent choices for screen settings and other custom features), but normally
all such settings must be the same for all users. Sometimes, applications still
function better when installed on a user’s local computer.

Assisting Collaboration
Once you have digital information and the ability to share it instantly with oth-
ers over networks, you can have multiple people working on the same process
collectively. Much of the initial communication about computer-produced
products that occurred during and immediately after the sneakernet era dealt

1989 1990 1991 1992

Microsoft releases Windows 3.0.

■
Motorola announces its 32-bit
Intel releases the 80486 chip microprocessor, the 68040. Microsoft releases MS-DOS 5.0.
(also called the 486). ■ ■
■ The Internet Toaster is Linus Benedict Torvalds creates Microsoft releases Windows 3.1,
Tim Berners-Lee develops connected to the Internet—the a free version of UNIX for the the first widely accepted version
HTML, the foundation for the first machine remotely operated Intel platform. of Windows.
World Wide Web. by computer. ■ ■
■ Apple Computer launches the Microsoft Windows for
World.std.com is the first PowerBook series of portable Workgroups 3.1 released.
commercial provider of dial-up computers. ■
Internet access. ■ IBM releases OS/2 2.0, the first
Macintosh System 7.0 released. 32-bit OS for PCs.
■ ■
Internet opened to commercial IBM introduces its ThinkPad
application. laptop computer.

11
Chapter 1: Tech. Know –how
 with coworker collaboration, with coworkers discussing each other’s work
or possibly even exchanging opinions about what other users had created.
Those early computer users found that once they created something and
sent it out for review, the comments returned often led to important adjust-
ments that would improve the original product. Such collaboration assisted
the widespread use of computers because it provided a tangible benefit that
businesses could associate with the increased costs of installing computers
in the first place.
Many software makers took this early form of collaboration into consid-
eration and added that feature to the capabilities of their software. The new-
est versions of the applications included in Microsoft’s Office suite (such as
Word, Access, Excel, and PowerPoint) allow multiple users to access and
make changes to the same document at the same time. That way, all users
can work together on the original document, and changes made by any col-
laborating member are immediately posted within the document. A more
Inside Information powerful implementation of this concept can be found in an application
designed to facilitate collaboration, such as Microsoft’s Terminal Server
(see http://www.microsoft.com/windows2000/technologies/
Trainers terminal/default.asp for more information).
TEACH trainers are a creative
bunch when it comes to develop-
ing training materials. They also
like to share their work so they
Facilitating Centralized Management
can get everyone else’s opinions Just connecting computers to a network meant that some sort of similarity
about it before they go into pro- existed among them (or else the computers would not be able to communicate),
duction with their courses. Before and a maintenance capability may have been available in the early networks.
networks, that discussion was However, it wasn’t until much later (in the mid ’90s) that maintenance per-
handled using the sneakernet pro- sonnel started using networks to assist with the management tasks associated
cedure and was greatly inhibited. with the network’s operation and maintenance.
It was just too much trouble to
It came about as a direct result of standardization and interoperability,
get that information out to every-
which meant computers worked the same way and could work with each
body, wait for their input, and
other. This was a drastic change to the original networks, where all the dif-
then incorporate it back into the
documents before using them. It
ferent networked components had different computer programs, or soft-
was not practical if there was any ware (a set of instructions that control the operation of a computer) running
kind of time constraint, and there them. Having more similarities meant lower support costs. These savings
always was. were usually due to economies of scale brought about by buying more simi-
lar computers and obtaining a lower per-unit cost. Companies soon began

1993 1994 1995

Microsoft releases the first Microsoft ships Windows 95.

version of Windows NT (3.1). ■
■ Intel releases the Pentium Pro
Microsoft releases MS-DOS 6.0. Microsoft releases microprocessor.
■ MS-DOS 6.22. ■
Mosaic, the first web browser, ■ Motorola releases the
developed by National Center IBM releases OS/2 Warp PowerPC 604 chip.
for Supercomputing (OS/2 version 3). ■
Applications (NCSA). ■ Sun Microsystems creates the
■ Netscape Communications Java development language.
Intel releases the Pentium releases Netscape Navigator. ■
processor. ■ Toy Story, the first fully
■ CompuServe, America Online, computer animated film,
Novell releases NetWare 4.0. and Prodigy add Internet access. released.
■
Yahoo! born in trailer on
Stanford University campus.

12
Chapter 1: Tech. Know –how
directing technicians to purchase similar equipment to obtain the benefit of
those savings. Once that happened, the network could be used to help main- Inside Information
tain those similar components, and this further increased efficiency and re-
Maintenance
duced the total amount companies would spend on a particular component Enhanced over Network
over that equipment’s usable lifetime, called total cost of ownership (TCO). Even when everyone was located
in a single facility, and more so
Managing Software later when they expanded, the
TEACH maintenance personnel
Using the network helped reduce software costs. Savings occurred when all
were spending far too much time
users on a network used the same software and when software was bought
and money keeping equipment
in bulk quantities for a discount. Centralizing the installation of that soft- operating properly. Without a
ware also reduced operation costs because the installations could be accom- network, they had to visit each
plished remotely—over the network. The computer programs that were computer every time anything
needed to perform the installations were stored on servers and made accessible had to be done. Additionally,
over the network. The maintenance personnel would then simply log on to there was no incentive for em-
the network from a client computer and install the needed applications us- ployees to use even vaguely simi-
ing the installation software stored on the server. lar software to perform their
Within the past few years, even more savings have been achieved by work. Despite the fact that they
having the centralized server initiate the software installations or updates were a training facility, the time
spent keeping the maintenance
on the client computers without the need for maintenance personnel to
technicians trained on all those
actually visit any of the clients.
different pieces of software and
the numerous individual
Maintaining the Network computer components was just
Purchasing similar equipment for use on the network meant that network getting out of hand.
maintenance costs were reduced because there were fewer dissimilar
components. Maintenance workers no longer had to attend numerous
training sessions on many different components, which meant they could
spend more time maintaining the actual components.

Backing Up Data
Along those same lines, a network minimizes the time spent backing up
(saving extra copies, called backups) of necessary files. In the event of a
hardware or software failure that causes information or applications to be
lost, vital information and necessary applications can be restored if sufficient
backups exist. The backup process is normally a regular activity in a company,

1996 1997 1998

Intel releases the Pentium II chip.

■

Microsoft releases Windows NT Digital Video/Versatile Disk

Workstation 4.0. (DVD) technology is introduced.
■ ■
Apple computer buys NeXt. Macintosh OS 8 ships.
■ ■
IBM releases OS/2 Warp Server, There are over 15 million hosts
an OS for network servers. on the Internet.
■
IBM releases OS/2 Warp 4, Apple Computer releases
which can simultaneously ■ the iMac.
connect to almost any U.S. Robotics releases ■
network server. the PalmPilot. Microsoft releases Windows 98.

13
Chapter 1: Tech. Know –how
 and all transactions between scheduled backups are recorded so that the
files can be restored as completely as possible. Technicians can access the
backup files and recorded transactions from a central location without hav-
ing to physically visit the source computers.

■ Distinguishing Between
Network Classifications
Lauren may have been hired into her networking administration position at
SinkRSwim Pools by a forward-thinking company owner, but she has to re-
member that it was that forward-thinking manager who kept his workers
away from the increases in technology and did not furnish them with comput-
ers until now. She knows that even though she was given a budget, she will still
have to get her network approved by her new boss. Therefore, Lauren will only
get the network she has designed by increasing her new boss’s knowledge
about the different types of networks and convincing him that the network is
necessary as designed. She decides to explain the different ways networks can
be classified so she can elicit his input and support to come up with the choice
she has already decided upon for the company’s network.

Classifying Networks by Their Geography

Networks are frequently classified according to the geographical boundaries
the network spans. Two basic geographical designations for networks—local
area network (LAN) and wide area network (WAN)—are the most common.
A third designation, metropolitan area network (MAN), is also used, although
its use has become clouded (because it might not be a clear-cut classification
anymore) as networks continue connecting to the Internet.
There is much current debate
about the usefulness of any of the These three classifications, unlike the other methods used to describe
three geographical classifications networks, are based upon the specific levels of technology they use when
(LAN, MAN, or WAN) now that going from one level to the other. The three geographical classifications are
the Internet can effectively join all discussed next because the geographical concepts and the increased empha-
computers. sis they place on technology as you go from one level to the next still apply.

1999 2000 2001 2002

Intel unveils the Pentium III Microsoft releases Windows XP.

processor. ■
■ Macintosh OS X released.
Advanced Micro Devices (AMD)
releases Anthlon CPU, which
surpasses Intel Pentium III’s
clock speed. Mac OS X Jaguar released.
■ Microsoft introduces ■
Napster, a peer-to-peer file- Windows 2000 and Windows Me. Microsoft releases Visual
sharing program, is created. It is ■ Studio.NET.
an instant hit, allowing millions First large-scale denial of ■
of people to share music files, service attacks shut down Intel releases new Pentium 4 HT
but it raises copyright concerns major Web sites, including processor, which offers core
among music publishers. Yahoo!, eBay, and Buy.com. speeds beyond 3 GHz.

14
Chapter 1: Tech. Know –how
Local Area Network (LAN)
If the network is contained within a relatively small area, such as a class-
room, school, or single building, as shown in Figure 1.6, it is commonly re-
ferred to as a local area network (LAN). This type of network has the lowest
cost and least overall capability of the three geographic classifications. Be-
cause the pieces of equipment in a LAN are in relatively close proximity,
LANs are inexpensive to install. Despite their decreased capability, how-
ever, their closeness and resultant low costs typically result in the use of the
fastest technology on a LAN. Thus, this network classification usually has
the highest speed components and fastest communications equipment be-
fore the other network classifications see such equipment using the same
speeds. This is because it takes less overall investment to get the smaller net-
work running the faster equipment. LANs, therefore, are commonly consid-
ered the building blocks for creating larger networks.

Metropolitan Area Network (MAN)

As the computers get further apart, a LAN becomes more difficult to install,
and additional measures such as additional communications equipment may
need to be employed. When the network spans the distance of a typical met-
ropolitan city, as shown in Figure 1.7, it can be referred to as a metropolitan
area network (MAN). Although this term is beginning to lose its popular use,
the concept of the network outgrowing its local confines and requiring addi-
tional resources still applies. Much of the same technology, such as the fast
networking components and communications equipment used in LANs,
can be used in MANs, but more are required, so this classification is not
quite as technologically advanced as are LANs. Although the speeds
achieved in a MAN are typically as high as in a LAN, it requires high-speed
connections, such as fiber optics. Increasing the distance and the technology
levels increases the relative installation and operation costs of MANs.

• Figure 1.6 A LAN covers a relatively small distance.

15
Chapter 1: Tech. Know –how
 • Figure 1.7 The MAN covers a somewhat wider area than a LAN.

Wide Area Network (WAN)

The MAN outgrows its usefulness when the network must expand beyond
the confines of the typical metropolitan area. When the network spans a
larger area, as shown in Figure 1.8, it is classified as a wide area network
(WAN). Because of the extensive distances over which WANs communicate,
they use long-distance telecommunications networks for their connections,
which increases the costs of the network. The Internet is just a giant WAN.

Classifying Networks by Component Roles

Another method used to classify networks focuses on the roles the networked
computers play in the network’s operation, and more specifically on which
computer controls that operation. There are two basic types of role classifica-
tions for networks—peer-to-peer networks and server-based networks. The
difference between the two revolves around which computer is in charge of
the network. A third classification, client-based networks, has come into
existence because of the increased capabilities of the typical client computer.

• Figure 1.8 The WAN covers an extremely wide area and involves numerous transmission
technologies.

16
Chapter 1: Tech. Know –how
Peer-to-Peer Networks
A peer is considered an equal. All
Try This!
computers on a peer-to-peer net- Determine Organizational Needs
work can be considered equals, as It’s time to determine the computer and networking needs of your
shown in Figure 1.9. That is to say, company. Try this:
no one computer is in charge of
the network’s operation. Each 1. Refer to the TEACH organizational chart (see Lab Project 1.3, at
computer controls its own infor- the end of this chapter) and analyze it to determine how many
mation and is capable of function- computers the organization should have for its executive,
ing as either a client or a server supervisory, and support personnel.
depending on which is needed at 2. Use the organizational chart itself, or a copy of the chart, to mark
the time. the location of each management workstation with the letter W
Peer-to-peer networks are enclosed in a green circle. For now, disregard the possible use of
popular as home networks and for portable computers in your assessment.
use in small companies because
3. Using the geographical classification possibilities, determine the
they are inexpensive and easy to
TEACH network’s classification and mark the location of where
install. Most operating systems
you would put servers. Mark the server locations with the letter
(the software that runs the basic
S enclosed in a red triangle.
computer functionality) come
with peer-to-peer networking ca- 4. At the bottom of the TEACH organizational chart, write the
pability built in. The only other total number of servers and workstations you determined were
cost involved with setting up a necessary based upon your analysis.
peer-to-peer network comes into
play if a computer does not have a network interface card, or NIC (the de-
vice that physically connects your computer to your network’s cabling), al-
ready installed.
Typical initial peer-to-peer networking involves no security measures.
Rather, each peer simply shares its resources and allows others open access
to them. In fact, a peer-to-peer network becomes difficult to manage when
more and more security is added to the resources. This is because users con-
trol their own security by adding password protection to each share they
create. Shares are any resources users control on their computers, such as
document folders, printers, and other peripherals. Each shared resource can
actually have its own password. Someone wanting access to numerous
shared resources has to remember many passwords. Security on a peer-
to-peer network can quickly become complex and confusing.

• Figure 1.9 A peer-to-peer network. Peer-to-peer networks have no centralized control.

17
Chapter 1: Tech. Know –how
 While peer-to-peer networks are inexpensive to set up, they are ex-
tremely limited in scope. The accepted maximum number of peers that can
operate on a peer-to-peer network is ten. They are, therefore, not appropriate
for larger, more secure networks.

Server-Based Networks
Unlike peer-to-peer networks that operate without central control and are
difficult to secure, a server-based network offers centralized control and is
designed for secured operations, as shown in Figure 1.10. While there are
Most servers can actually op- still both clients and servers on a server-based network, a dedicated server
erate as clients but rarely ever controls the network. A dedicated server is one that, for all practical pur-
do, because such use may inter-
poses, operates solely as a server.
fere with their server capability,
and they are usually not in an ac- A dedicated server on a server-based network services its network clients
cessible location. Typically, once by storing data, applications, and other resources, and then providing access
a server is set up, it is secured in to those resources when called for by a client. When a client requests a resource
a location where users cannot ac- such as a document, the server sends the whole resource (the document)
cess it. Only the network admin-
over the network to the client, where it is processed and later returned to the
istrator should have access to a
server. Therefore, users do not
server for continued storage.
operate it as a workstation, and Dedicated servers can also control the entire network’s security from
the client functionality of servers one central location or share that control with other specially configured
is rarely employed. servers. This central network control also contributes to the economies of
scale discussed under the “Facilitating Centralized Management” section
earlier in this chapter (using similar equipment results in cheaper equipment
prices and fewer training costs) and makes the server-based network the
dominant networking model used in networks today.

• Figure 1.10 A server-based network. Server-based networks involve centralized control.

18
Chapter 1: Tech. Know –how
Client-Based Networks
Client-based networks are a further refinement to the concept of a server-
based network that relieves the heavy burden on the network’s capacity re-
sulting from frequent server-performed transactions. A client-based net-
work takes better advantage of the server’s powerful processors and of the
increasingly powerful computers used in typical workstations. A client-
based network utilizes a client workstation’s power in processing some
functions locally while requesting additional processing from a server
whenever it is needed for increased speed.
Client-based network servers process requests from clients and return
just the results, rather than sending the original resource to the client to be
processed and returned after computations are complete. Client-based net-
works, therefore, take advantage of the powerful processing capabilities of
both the client and the server, as shown in Figure 1.11. This type of arrange-
ment may include application servers (where entire computer programs are
shared from the server) and communications servers (where e-mail and
other communications media are operated).

• Figure 1.11 A client-based network. A client-based network takes advantage of the

power of both the server and the client alike.

19
Chapter 1: Tech. Know –how
Chapter 1 Review
■ Chapter Summary
After reading this chapter and completing the ■ The ability to share resources is another main
Try This! exercises, you should understand the purpose for initiating networks.
following facts about networking: ■ Peripherals are additional components that attach
to computers to expand their use.
Identify Human and Computer Networks ■ Sharing peripherals, such as printers, often offered
■ A network consists of two or more entities sharing enough of a cost savings for companies to invest in
resources and information. networks.
■ Examples of basic networks include your human ■ Large computers can be set up as storage locations
network, school lunchrooms, restaurant dining, where data is offloaded and access to it is controlled
and business contact development. by the person storing the data.
■ The capability to share is enhanced when information ■ Installing an application on a network and then
is stored on computers. sharing its use cuts down on the storage space
required when multiple users need the same
■ Computer networks consist of two or more
application.
computers that are connected and able to
communicate. ■ Coworkers discussing each other’s work, or
collaboration, assisted the widespread use of
■ Networked computers share resources and
computers.
information.
■ Networks help centralize the management of
■ Powerful networks result when additional computers
software and maintenance of computers, such
are added to the communication possibilities.
as installing upgrades and backing up data.
■ As more and more data becomes available over a
network, some kind of a control system must be Distinguish Between the Different Types of Networks
established.
■ Networks are frequently classified according to the
■ The hierarchy of data should be used in network geographical boundaries spanned.
planning.
■ A network contained within a relatively small area,
■ Access to data stored higher up in this chain is more such as a classroom, school, or single building, is
strictly controlled, which means fewer people can commonly referred to as a local area network.
view that data.
■ A network that spans the distance of a typical
■ Data is defined as a piece or pieces of information. metropolitan area is sometimes referred to as
■ The collection, proper manipulation, and effective a metropolitan area network.
tracking of data makes information management ■ A network covering a larger area than a single
on networks so important. city is classified as a wide area network.
■ Another method used to classify networks focuses
Describe the Benefits of Networks on which computer controls the network’s operation.
■ Computers operated independently from others ■ All computers on a peer-to-peer network can be
are known as stand-alone computers. considered equal.
■ Sneakernet was the term used for running data ■ Peer-to-peer networks are popular as home networks
from one computer to another on disk. and for use in small companies because they are
■ Most computer networks develop to facilitate inexpensive and easy to install.
communication, initially to share output and ■ Server-based networks offer central control and are
later to communicate through e-mail. designed for secured operations.

20
Networking Concepts
■ A dedicated server operates solely as a server by ■ Client-based networks take advantage of
storing data, applications, and other resources, and their own powerful processors as well as
providing access to those resources when called for the increasingly powerful computers used
by a client. as typical workstations.
■ Client-based network servers process requests
from clients and return just the results.

■ Key Terms List

applications (11) format (5) programs (11)
backups (13) hierarchy of information (5) server (2)
client (2) local area network (LAN) (15) server-based network (18)
client-based networks (19) local computer (3) shares (17)
collaboration (12) metropolitan area network sneakernet (7)
computer network (3) (MAN) (15) software (12)
data (4) network (1) stand-alone computer (7)
dedicated server (18) network plan (4) total cost of ownership (TCO) (13)
economies of scale (12) operating systems (17) wide area network (WAN) (16)
e-mail (9) peer-to-peer network (17) workstation (3)
peripherals (10)

■ Key Term Quiz

Use terms from the Key Terms List to complete the 6. The process of physically carrying data from one
following sentences. Not all the terms will be used. computer and entering it into another computer
came to be known as a(n) .
1. A(n) consists of two or
more entities, or objects, sharing resources and 7. Additional components attached to a computer to
expand its use are called .
information.
8. A user’s own computer is commonly referred to
2. A(n) controls and provides
as a(n) .
access to resources.
9. The lowest geographical network classification,
3. The is the plan used when
controlling data access in the higher levels of also considered the building block when creating
larger networks, is the .
accumulated data storage.
10. The role-based network classification where all
4. When strict requirements are placed on the
computers can be considered equal and no one
order and structure of how data is entered, that
computer is in charge of the network’s operation
information’s is said to
be important. is a(n) .

5. A computer operating independently from other

computers is called a(n) .

■ Multiple Choice Quiz

1. A network consists of what minimum number of c. Three
entities sharing resources and information? d. Ten
a. One 2. In network terms, your ability to decide whether
b. Two to share your food in the school’s lunchroom

21
Chapter 1: Introducing Basic Network Concepts
 puts you mostly in which of the following 8. Which of the following is the most often used
positions? feature of the largest known WAN?
a. Client a. Exchange music
b. Client/server b. E-mail
c. Peer-to-peer c. Games
d. None of the above d. Centralized maintenance
3. A waiter in a restaurant fulfills which of the 9. Which of the following cannot be considered
following roles? a peripheral device?
a. Client a. Computers
b. Server b. Printers
c. Peer c. Modems
d. All of the above d. Scanners
4. Which of the following is required before a 10. Which of the following is not a purpose for
computer network is present? a network?
a. Two or more computing devices a. Assist collaboration
b. Connections between devices b. Share resources
c. Electronic resources and information to share c. Inhibit communication
d. All of the above d. Centralize management
5. What should be done before connecting the first 11. The cost savings usually brought about due to
computers when initiating cross communication buying increased numbers of an item involves:
between computers? a. Economies of scale
a. Plan b. Network collaboration
b. Request permission c. Communicated price comparisons
c. Grant permission d. Client/server relations
d. Expand 12. Which of the following is not a reason for reduced
6. Which of the following is true regarding the maintenance costs when using networks?
hierarchy of data? a. Fewer dissimilar components
a. Data stored higher should be shared freely b. Training
b. Access requirements are stricter at lower levels c. Backups
c. More people should have access to the d. Less frequent software upgrades
highest level
13. Which of the following is a geographical network
d. The higher your access, the less you should classification?
share
a. Client
7. Whether a nine-digit number is easily recognized
as a zip code or a Social Security number is b. WAN
determined by which of the following? c. Server
a. Its magnitude d. Peer-to-peer
b. The sum of the digits 14. Which of the following describes a network where
all computers are considered equal with no one
c. Its format
computer in charge?
d. Its use
a. Client
b. WAN

22
Networking Concepts
 c. Server b. WAN
d. Peer-to-peer c. Server
15. The Internet can be classified as a giant: d. Client
a. LAN

■ Essay Quiz
1. Let’s say that you were the one hired by network. Fully explain on your purchase order
SinkRSwim Pools in this chapter instead of Lauren. why it is necessary to join this new lab to the
If a coworker asked you to explain yourself after network and what existing components the lab
you used the phrase network of computers, what will rely upon once it is connected.
would you say to her? Elaborate so that a novice 4. Explain the concept of a network client and, after
would understand completely. analyzing the TEACH organizational chart
2. Chaos is happening within your network. Security once again, determine the maximum number
was discussed when you started working at your of network clients you would expect to have
current job, but not much emphasis was placed on on that company’s entire network.
it at first. Now, confidential company information 5. Ricky is still out there helping Lauren enlist the
is appearing in competitors’ planning sessions. cooperation of the SinkRSwim Pools workers by
You remember the warning you were given by having them become network users. Help him
your supervisor about devising a plan. Fully come up with convincing arguments that will make
discuss the concept that a hierarchy of data must those workers want to join their new workstations
be established. to the network as soon as they take delivery.
3. Assume that you are a member of the TEACH Remember, they are computer novices and do not
organization’s training department. Make out a yet have access to their computers, and don’t forget
purchase order requesting that a new training lab to be convincing.
in the TEACH training center be joined to the

Lab Projects
• Lab Project 1.1
In this project, you are going to use your personal You will need the following:
information and apply for the TEACH employment
■ Bright blue and black ink pens.
opportunity discussed later in Lab Project 1.3. You
will be developing a resume and a job application ■ Blank 8½ × 11 paper.
form. The steps that follow identify the information ■ A ruler for creating straight edges.
you need in your resume, along with an example of
■ Your own personal information gathered in
an application format that has been used at TEACH
this chapter.
in the past. Plan how you will complete both your
resume and the application form, and then create ■ The research information you gathered about
both items manually. Remember that although you the networking profession.
are applying for a job that interests you, someone ■ Your job and school history (made up, if
else may be selected. You should ensure that your you wish).
qualifications make you eligible for at least two
■ Three references (made up, if you wish).
alternative positions.

23
Chapter 1: Introducing Basic Network Concepts
 Then do the following: Be sure to include:

•1 Design your own application form using

the best sample you can find on the Web
as a guide if you’d like. Create the form
Name (last, first, middle initial)
Street address
City, state, zip code
yourself, by hand, with bright blue lines
and black-ink printed lettering, and make Phone number
it look as professional as you can. Education—List in reverse chronological order all
classes taken in the past year, giving teachers’ names,
•2 After you have chosen the TEACH position
you would most like to fill, complete your
form as an actual TEACH application, using
grade for the class, and the school.
References—List at least three character references
(excluding anyone related to you or under 25 years
at least the following information on your of age).
newly created form. State whether or not you are physically capable of
performing the work required to fill the position
you have chosen.

• Lab Project 1.2

Now you will create a resume and submit it, along you would like to obtain. Your finished resume will
with the application you created in Lab Project 1.1, also have a one-inch margin formed by a black inked
to your instructor. Using those resumes and box that you must draw by hand.
application forms, your instructor will choose the
company president. All other positions in TEACH
will be filled by that new president, acting as the
•1 Include the following major categories in your
resume:
Objective Education History
hiring official, by choosing from the remaining
Employment History Job Qualifications
applications according to your instructor’s criteria
Hobbies Personal Information
discussed in class.
Computer Expertise
You will need the following materials:
■

■
Your application form from Lab Project 1.1.
A lab computer running a suitable word
•2 Strive to use action verbs in your resume; here
are some samples you might use:
accomplished achieved
processing application and connected to a analyzed coordinated
suitable printer. created designed
■ A data or distribution CD to use in your test of directed eliminated
the Startup disk you create. established evaluated
improved initiated
Then create a resume using the following launched motivated
TEACH resume information and action verbs list. organized performed
planned proposed
TEACH Resume Information Your TEACH reduced reorganized
resume is a one-page “word snapshot” of yourself revised simplified
that you share with potential employers when trying solved supported
to convince them to invite you in for an interview. translated
It should be neat, clear, and concise, and should
accurately portray all your qualifications for the
position you are seeking. You should use action
•3 Use your own discretion when creating your
resume layout. Do some research to become
aware of the current resume philosophy
words as much as possible in your resume to show regarding the length and data you want to
what you did and the results of your actions. show. Remember, though, that your resume
TEACH’s format includes a requirement that you
clearly state your objective concerning which job

24
Networking Concepts
 is a snapshot of you and what you are bringing yourself for that review by asking yourself
to the company. Occasionally, you will run into hypothetical sets of questions about the position
an interviewer who is intimidated by what you have chosen.
you have on the table, and you must be
aware of that, too. Note: If you want to apply for a particular position

•
but know that you do not meet the job prerequisites, you
4 Submit your completed application and your
may have to role-play just enough so that you qualify
resume to your instructor when requested.
for that position, but don’t get carried away and spoil
• 5 Plan to be present when your application is
reviewed by the hiring official—your instructor
or designated lead student—and prepare
the application process by claiming unrealistic years of
experience or technical expertise that would actually
make you over-qualified.

• Lab Project 1.3

You now know what networks are, and what their as it is discussed. Remember, this scenario is ficti-
purposes can be in typical companies. You have also tious. You may also have to refer back to this
been partially introduced to the fact that you will TEACH organizational chart after you have your
become a working member of a fictional company— position so you can confirm your job relationships
TEACH in this case. It is time to better introduce you based on your location within the organization. You
to TEACH’s personnel and relate the company’s should also note that the names used indicate the
present network status to what you have learned. user login name conventions you should set up with
A company’s organizational chart can often your network.
be used to reveal network requirements. Refer to Headquarters The president and chief executive
TEACH’s organizational chart, shown in the follow- officer (CEO), RichardM, spent years working in the
ing illustration. When reading the following sections, training industry before starting the new TEACH
locate each person’s position within the company corporation. Just over ten years ago, RichardM and
the vice president, his
wife SheronnaM, started
the company and formed
the executive
management of TEACH
when the previous
occupants of the training
center requested a
bailout. Many things
have changed since that
time, but the corporation
remains a family
operation with their son,
RickyM, the head of
corporate administration,
and daughter, AnnaliseM,
the manager of the
sales department.
AnnaliseM recently
worked as a teacher in
the public school system
for many years and came
back to TEACH to help
increase sales. The last
employee at the corporate
office is the receptionist,

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Chapter 1: Introducing Basic Network Concepts
 LindaK, who performs much of the company’s data cancies. In this activity, you will view the announced
entry while acting as the focal point for all customer vacancy in TEACH and begin investigating and
on-site interaction. making some decisions about which position will
Training Center All other corporate activities are best fit your desired network involvement.
accomplished in the separately maintained training You will need the following materials:
center section. These include training-center
■ The TEACH Help Wanted advertisement
management (two shifts), document production,
(shown below)
off-site training development, maintenance, web
development, content development, processing, ■ Access to the Internet (in the classroom, at
inventory control, center administration, and home, or somewhere on campus)
operation of an independent consulting department. ■ A copy of your own personal information
RichardM, temporarily also acting as the training gathered earlier in this chapter
manager, brought with him to the center significant
previous management training and experience, and Then read the TEACH employment announce-
a high level of involvement in computer technology. ment below and decide which of the listed jobs you
RichardM’s night-shift manager until just recently might be able to apply for based upon what you
was HarryS, who was promoted two months ago want to do in this course. Remember, you will be as-
from the manuscript-processing department. HarryS suming that role for the rest of the course. However,
and his trainers just came back to the day shift until you can later apply for another position that is more
after the present sales slump and business needs advanced. List two alternative choices.
again require a night shift’s coverage.
EzraO is the center’s maintenance department
supervisor, where he also supervises the document
production section run by HenryP. Both EzraO
and HenryP have been with the company from its
formation in 1992. KarenD, the online course devel-
opment manager, has a master’s degree in computer
science and has worked directly with RichardM on
many projects in the past. CamilleG is the human
resources manager, assists with inventory control,
and has significant experience with training center
operations at all levels. MaryT is the training center’s
consulting manager.
SteveR was just recently put in charge of off-site
training. Inventory control, purchasing, and ship-
ping/receiving are handled by WassimJ, who re-
cently transferred to the center from one of the
vendors that previously supplied TEACH off-site
trainers. Training-center administration functions
are handled by MarieC, who also acts as the pur-
chasing representative, controlling all input and
output documents. In addition, there are 20 hourly
employees working at the center in their respective
departments.
Now that you have some background informa-
•1 Open your Internet browser and initiate a
search using the words “Occupational Outlook
Handbook” as shown in the following
tion about TEACH, you should be aware of the illustration. This will search the Internet and
company’s employment needs and begin thinking return information that may assist you with
about being “hired” into one of those impending va- deciding which job will best suit you. Your

26
Networking Concepts
 computer’s desktop and your Internet browser
will likely look different from those used in
this and all other exercises throughout this text.
That should not affect your results.

•
5 Read the article on this group of computer
careers. Pay particular attention to the section
on networking, shown in the following

• 2 Scroll through the returned results and locate

the one for Occupational Outlook Handbook. It will
likely be the first one in your list. Click the
illustration, and the other sections on Working
Conditions, Employment, Training, Job
Outlook, and Earnings. Apply what you read to
the decision you are trying to make regarding
Occupational Outlook Handbook’s link to go to
your TEACH employment possibilities.
that site. If, for some reason, it is not returned in
your search, enter http://www.bls.gov/
oco/ in your browser’s address field and press
the ENTER key.

• 3 Click the Occupational Outlook Handbook’s

link to go to that site. Once there, enter the term
“networking” in the Search by Occupation
window field in the upper-right hand corner
of the web site, as shown next.

•
6 Prepare a summary of this site’s information,
and submit a copy of your work to your
instructor, along with four other summaries
of similar sites you locate by following the
links at the bottom of this initial site. Keep
your information handy in case you need it
again during this course.

• 4 Scroll to and click the return link entitled

Systems Analysts, Computer Scientists, and
Database Operators/Administrators.

27
Chapter 1: Introducing Basic Network Concepts