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Saint John: Training Activity Matrix

The training activity matrix outlines a food and beverage services training for all trainees from 8:00 AM to 8:30 AM. The training will include setting up various workstations using equipment like tables, chairs, napkin holders and tablecloths. Trainees will practice welcoming guests, taking food and drink orders, serving orders, processing payments and closing down dining areas. They will also learn how to take room service orders, set up trays and trolleys, and handle any guest complaints.

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agnes
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54 views

Saint John: Training Activity Matrix

The training activity matrix outlines a food and beverage services training for all trainees from 8:00 AM to 8:30 AM. The training will include setting up various workstations using equipment like tables, chairs, napkin holders and tablecloths. Trainees will practice welcoming guests, taking food and drink orders, serving orders, processing payments and closing down dining areas. They will also learn how to take room service orders, set up trays and trolleys, and handle any guest complaints.

Uploaded by

agnes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Saint John

TRAINING ACTIVITY MATRIX


FOOD AND BEVERAGE SERVICES NC II
Venue
Facilities/Tools and
Training Activity Trainee (Workstation/ Date & Time Remarks
Equipment
Area)
Prayer
Recap of Activities
8:00 AM to
All trainees 8:30 AM
Unfreezing Activities
Feedback of Training

Take table reservations


Napkin holders, table/chairs,
Prepare service stations and
Table skirting cloths, Workstation1
equipment
Rectangular table cloths, 16” Prepare the dining
Set up the tables in the dining
x16” Cloth Table napkin, room/restaurant
area
54”X54 table cloth, Dinnerware, area for service
Set the mood/ambiance of the
Cutleries, Glassware
dining area
Welcome and greet guests
Seat the guests
Take food and beverage orders Dinnerware, Cutleries, Workstation 2
Liaise between kitchen and Glassware, service trays, Menu Welcome guests
service areas Folders, Order pads, and take food and
Tables/chairs beverage orders
Know the product
Workstation 3
Undertake Suggestive selling
Menue Promote food and
Carry out Upselling strategies
beverage products
Serve food orders
Assist the diners Dinnerware, Cutleries,
Perform banquet or catering food Glassware, service trays, Menu
Workstation 4
service Folders, Order pads, Water
Provide food and
Serve Beverage Orders pitchers, Salt and Pepper
beverage services to
Process payments and receipts shakers, service trays, Bill
guests
Conclude food service and close folder/change trays,
down dining area Dining/Banquet chairs
Manage intoxicated persons
Take and process room service
order Dinnerware, Cutleries,
Set up trays and trolleys Glassware, service trays, Menu
Workstation 5
Present and serve food and Folders, Order pads, Water
Provide room
beverage orders to guests pitchers, Salt and Pepper
service
Present room service account shakers, service trays, Bill
Clear away room service folder/change trays, Plate covers
equipment
Listen to the complaint
Apologize to the guest Workstation 6
Take proper action on the Complain forms Recieve and handle
complaint guest5 concerns
Record complaint

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