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Practices ITIL 4

The document outlines 34 practices across 3 categories that are part of ITIL 4 (Information Technology Infrastructure Library): general management practices, service management practices, and technical management practices. The general management practices focus on areas like architecture, improvement, security, and relationship management. The service management practices cover availability, incident, problem, and service level management. The technical management practices include deployment, infrastructure, and software development.

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Rodrigo
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105 views

Practices ITIL 4

The document outlines 34 practices across 3 categories that are part of ITIL 4 (Information Technology Infrastructure Library): general management practices, service management practices, and technical management practices. The general management practices focus on areas like architecture, improvement, security, and relationship management. The service management practices cover availability, incident, problem, and service level management. The technical management practices include deployment, infrastructure, and software development.

Uploaded by

Rodrigo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ITIL 4

General management practices

1. Architecture management
2. Continual improvement
3. Information security management
4. Knowledge management
5. Measurement and reporting
6. Organizational change management
7. Portfolio management
8. Project management
9. Relationship management
10. Risk management
11. Service financial management
12. Strategy management
13. Supplier management
14. Workforce and talent management

34 practices
Service management practices

15. Availability management


16. Business analysis
17. Capacity and performance management
18. Change control
19. Incident management
20. IT asset management
21. Monitoring and event management
22. Problem management
23. Release management
24. Service catalogue management
25. Service configuration management
26. Service continuity management
27. Service design
28. Service desk
29. Service level management
30. Service request management
31. Service validation and testing
Technical management practices

32. Deployment management


33. Infrastructure and platform management
34. Software development and management

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