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Questionnaire: A Study On Dealer Satisfaction With References To Modern Trading & Industries

The document is a questionnaire for a study on dealer satisfaction with a company's modern trading and industries products. It contains 13 multiple choice questions regarding the dealer's time with the company, purchase history, product satisfaction, complaints, responsiveness, brand loyalty, and likelihood of future purchases. The questions address topics such as purchase amounts, product quality, payment terms, returns handling, and supply timeliness. Dealer feedback is sought on these various aspects of the relationship to assess overall satisfaction.

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Pawanjeet Singh Parmar
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33 views

Questionnaire: A Study On Dealer Satisfaction With References To Modern Trading & Industries

The document is a questionnaire for a study on dealer satisfaction with a company's modern trading and industries products. It contains 13 multiple choice questions regarding the dealer's time with the company, purchase history, product satisfaction, complaints, responsiveness, brand loyalty, and likelihood of future purchases. The questions address topics such as purchase amounts, product quality, payment terms, returns handling, and supply timeliness. Dealer feedback is sought on these various aspects of the relationship to assess overall satisfaction.

Uploaded by

Pawanjeet Singh Parmar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

A Study On Dealer Satisfaction With


References To Modern Trading & Industries

1. Name of the respondent:

2. How long have been associated with the company?


a) Less than 1yr
b) 1-2yr
c) 2-3yr
d) More than 3yr

3. Which model you purchase?


a) Manual Sprayer
b) Battery Sprayer
c) Gasoline Engine Sprayer

4. What is your avg. monthly purchase?


a) 10000-30000
b) 30000-50000
c) 50000-70000
d) 70000 or above

5. How well does our product meet your needs?


a) Very Much
b) Somewhat
c) Neutral
d) Not Much
e) Not At All

6. How would you rate the value for money of the product?
a) Very Good
b) Good
c) Acceptable
d) Poor
e) Very Poor

7. Do you find any complaint for our product? If yes move to next question, If no then move
to question 11.
a) Yes
b) No

8. In which sprayer model you find more complaints?


a) Manual Sprayer
b) Battery Sprayer
c) Gasoline Engine Sprayer

10. Comment what type of problems you find.


Battery Problem Tank Leakage Pressure Problem
Manual Sprayer
Battery Sprayer
Gasoline Engine
Sprayer

11. How responsive have we been to your questions or concerns about our products?
a) Much Responsive
b) Somewhat Responsive
c) Stayed The Same
d) Somewhat Unresponsive
e) Much Unresponsive
12. To what extent do you agree with the following statement.
The company Strongly Agree Neutral Disagree Strongly
made it easy Agree Disagree
for me to
handle my
issue
Compared to Strongly Agree Neutral Disagree Strongly
our Agree Disagree
competitors
our quality is
better
Company Strongly Agree Neutral Disagree Strongly
gives me Agree Disagree
better
payment
terms than
other
companies
Returns are Strongly Agree Neutral Disagree Strongly
handled well Agree Disagree
in time by
company
Company Strongly Agree Neutral Disagree Strongly
supplies the Agree Disagree
product well
in time

12. Do you feel a sense of brand loyalty with us?

a) Yes

b) No
13. How likely are you to buy again from us?
a) Definitely
b) Very Probably
c) Probably
d) Probably Not
e) Definitely Not

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