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Chapter 1: The Problem and its Background

I. Introduction

Two heads are better than one, and this is especially true in the workplace. Teams

are better able to produce more creative, innovative and practical solutions to

problems than someone working alone. When bouncing ideas off one another in a

brainstorming session, employees tend to feel more confident about coming up

with unique and more outside-the-box ideas. First things first, working within a

team allows for the workload to be shared equally among members and

distributed according to each member’s skills and strengths. With more hands on

deck, tasks are completed faster and more efficiently, basically increasing

productivity.

Teamwork is the process of working collaboratively with a group of people in

order to achieve a goal. The external factors of teamwork are the political,

economic, social and technological factors that affect teamwork whiles the

internal factors of teamwork constitute leadership style, diversity (culture, talent

and personalities) communication, cohesiveness etc. which affects teamwork.

Midori Clark Hotel and Casino is the first luxury hotel located inside Clark

Freeport Zone, Philippines, which features two independent structures; hotel site

and casino site. This hotel aimed to provide holiday-making venue as well as

leisure and entertainment complex, creating a one-stop service with diversified

options for discerning guests no matter if they are locals or travelling to the

country. Also, Midori Clark Hotel and Casino’s location makes a perfect

destination for business travelers and discerning tourists to both enjoy the energy

of the bustling city and nurture of nature marveling with the majestic views of

Clark.

Midori Hotel and Casino, as part of Pampanga’s tourist spot, can manage to

maintain its productivity by means of some factors such as responsibility levels,

advancement of technology and opportunities as well, achievements, service

quality, workplace environment, and its nature. But aside from these factors, its

employees, as part of the hotel’s management, have contributions to the

company’s productivity. This paper to be conducted aims to obtain information

based on the company’s efficiency through some factors of management. This

paper will focus on the influence of teamwork as one of those factors affecting the

productivity of Midori Hotel and Casino.

II. Significance of the Study

The objective of this study is to determine the relationship of teamwork to the

productivity of a hotel industry. This inquiry intents to see the benefits in terms of

the influence of teamwork on how it encourages and establish a flexible company.

Moreover, the researcher aims to provide knowledge to convey for research

reference as well.

III. Statement of the Problem

1. Is there any significant relationship between teamwork and the productivity of

Midori Hotel and Casino?

 How does teamwork influence a hotel’s productivity?

 In any how, is teamwork efficient for a hotel’s productivity?

TEAMWORK EFFICIENCY PRODUCTIVITY

MIDORI HOTEL AND CASINO

IV. Scope and Limitation

This research paper is under the control of the researcher, restricting the range of

its study. It only focuses on the the influence of teamwork to the productivity of a

hotel industry, containing information only from a small population. This paper

will be collecting information only at the area of Midori Hotel and Casino, as

being one of the luxury and most visited hotel in Pampanga. The limited range of

this study aims for more accurate and less complex results.
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Chapter 2: Review of Related Literature

According to (Jay Lilly, 2005), the process of working collaboratively with a

group of people, in order to achieve a goal is what you call teamwork. It is often a

crucial part of a business, as it is often necessary for colleagues to work well

together, trying their best in any circumstance. Teamwork means that people will

try to corporate, using their individual skills and providing constructive feedback,

despite any personal conflict between individuals. A majority of a people

organized to achieve a common goal is called team. Without the team no work

can be done or can be success. The cooperative effort of a team is called

teamwork. It plays a vital role in hospitality industry to maintain standard, quality

and the good service of the hospitality business there should be the teamwork.

At first it is very necessary to understand the factors that impact the performance

of the team when improving team's effectiveness for the productivity of a

company. Then after the team member can determine when and what team

development is needed. To function effectively they must manage how they

interact with the rest of the organization. (Takanomi Ltd, 2010)

In Richard Beckhard ("optimizing Team Building efforts", Journal of

contemporary Business, summer 1972) states that for teams to be effective they

must manage four areas internal to the team: goal, roles, processes and

relationships. Further research has identified a fifth factor impacting performance:

how the team manages its interaction with the organizational environment. Within

these factors is a hierarchy with some factors affecting all of the others.

Teamwork is as old as mankind, and many organizations use the term teamwork

in either one sense or the other, such as in the production, marketing processes,

etc. Management team, production team or an entire organization can be referred

as a team. Cook (1998) claimed that there is a growing consensus among scholars

in the world that organizations may be getting works done through individuals,
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but his super achievement lies in the attainment of set goals through teams

(teamwork). It is a well-known fact that teamwork is not only the foundation of

all successful managements, but the means of improving overall results in

organizational productivity. Wage (1997) described Teamwork as an idea of

working together in a group to achieve the same goals and objectives for the good

of the service users and organizations in order to deliver a good quality of service

(productivity). Ruth (2007) claimed that employees’ teamwork is seen as

constituting a larger group of people than what job position describes. The

essence of teamwork is that workload is reduced and broken into pieces of work

for everyone to take part. Alan (2003) defined teamwork as a grouping of

professionals whose members work intensely on a specific, common goal using

their positive synergy, individual mutual accountability and complementary skills.

Employees take many steps toward accomplishing key action items and nothing

important is finished. Team work is the ability to work together towards a

common vision. It is a fuel that allows common people to attain uncommon

results.
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Chapter 3: Methodology

I. Research Design

This research study applied the descriptive design of quantitative research. The

design entailed the collection of data from a small sample size to represent its

target population which are the hotel managements. This inquiry is to provide and

establish associations between variables; the relationship of teamwork to the

productivity of a hotel industry. The design used survey questionnaire to collect

numerical data.

II. Research Environment

This paper will inquire only at Midori Hotel and Casino at Clark, Freeport Zone

in Angeles, Pampanga.

III. Sources of Data

This paper will conduct its survey and interviews to the Hotel Management of

Midori Hotel and Casino which includes all the employees, staffs, manager,

supervisors and directors, entailing 50 respondents for the study of this proposal.

IV. Sampling Procedure

The sample size for this study is consisted of 50 respondents randomly selected

with the use of simple random sampling technique from the Midori Hotel and

Casino Management.

V. Data Collection

To gather data, this research will apply survey questionnaire to contain statistical

data and some brief information through an interview from selected respondents

including the hotel’s managers, supervisors, and directors to be obtained by this

paper’s conclusion and recommendations.