Republic of the Philippines

Department of Finance
INSURANCE COMMISSION
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l07l United Nations Avenue
Manila
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CN: AJA16006l

Circular Letter (CL) No. 2017- 12

Date v'/ March 2017
Amends None

CIRCULAR LETTER

TO : ALL INSURANCE COMPANIES CONCERNED

SUBJECT : GUIDELINES ON THE CONDUCT OF INSURANCE AGENTS'

QUALIFYING EXAMINATIONS THROUGH THE AGENTS'
CoMPUTERTZED EXAMTNATTONS (ACE) SYSTEM

t. PURPOSE

These Guidelines shall contain the terms and conditions governing the conduct
of lnsurance Agents' Qualifying Examinations through the lnsurance
Commission (lC) Agents' Computerized Examinations (ACE), covering Life,
Variable Life and Non-Life lnsurance.

il. COVERAGE

The applicability of these Guidelines shall be limited to insurance agents'

examinations administered through the ACE which is a web-based software.
None in these guidelines shall be intended to revise, amend, and/or othenryise
repealthe existing guidelines on the Qualifying lnsurance Agents' Examinations.

ilt. REGISTRATION

1. Conduct of the examinations through the ACE shall be limited to locations

where its existing facilities have been authorized by lC to be accessible,
including but not limited to, computer terminals, secured access to lC server,
and the web-application.

2. Access to and use of the ACE shall be subject to the following terms and
conditions:

Aead Office: P.O. Box 3589 Manila FAX No. 522-14-34 Tel. Nos.523-84-61 to 70 Website: www.insurance.gov.ph
 GurDELtNrs oN AGENTS' CoMpurERtzID ExAMtNATIoNS pAGE 2 of 5

2.1 Company Account. Primary access login credentials/information for the

ACE shall be issued by IC to a company upon submission of the
following application requirements:

2.1.1 Company Account Registration Form 6nnex e: eCe formO

which must be signed by the duly authorized company officer,
complete with the following information:

About the Company

- Name of company
- Complete official address
- Zip code
- Officialtelephonenumber/s
- Fax number/s
- Officia! company email address for ACE

Co m pa n y Represen tative :
- Full name
- Position in the company
- Number of years in the company
- Officialtelephone number/s (Landline and Cellular)
- Valid company employee official email address

A company may submit account applications for more than one (1)
authorized representatives.

2.1.2 Supporting Documents. The duly accomplished Registration

Form referred to in ltem 2.1.1. must be accompanied by an
Authorization Letter from the company naming the officer
authorized to sign the registration form. !n the case of company
representative, the same must be accompanied by (a) certified
true copy of company identification card and (b) certificate of
employment, one (1) set per company representative.

2.2 Notification of Successful Registration. Upon submission of

requirements for account registration, lC shal! confirm approval of,
and/or issue, the company account credentials and other pertinent
information for use in accessing the ACE through the official email
address specified by the company during account registration.

!C reserves the right to reject any application with incomplete information

and/or requirement.

2.3 Company Account Update/s. As lar as practicable, information

affecting the status of access to ACE shal! be exchanged between lC
and a company with existing ACE account through the email addresses
provided during registration, including but not limited to, the following:

2.3.1 Account lnformation Update/s which shal! be filed using

properly accomplished ACE Form 1:
 Gutorltttrs oN AGENTs' ColupurrRtzrD ExAMlNATlorvs Pne r 3 of 5

2.3.1.1 New or Additional company Representative Account

Registration
2.3.1.2 Account Deactivation
2.3.1.3 Account Reactivation
2.3.1.4 Account lnformation Modification
2.3.1.4.1 Company
2.3.1 .4.2 Company Representative

The company and/or its authorized representative for the ACE

shall immediately file with lC the update/s on any of the above
information.

2.3.2 Announcements and Directives

2.3.3 AII other information affecting status of company representative's
access to ACE.

This does not preclude lC from disseminating other vital directives and
announcements on the operations of the ACE to other companies and
entities not yet registered in the system using regular information
channels.

2.4 Examinee Registration. Companies notified of successful ACE account

registration shall be eligible, through its authorized representative, to
submit applications for Qualifying lnsurance Agents' Examinations
administered through the ACE using the lC issued information. To
submit application for examination, the company representative must
complete the ACE applicant profile of every examinee:

2.4.1 Basic lnformation

2.4.1.1 Exam TYPe
2.4.1.2 Given Name
2.4.1.3 Middle lnitial
2.4.1.4 Surname
2.4.1.5 EmailAddress
2.4.1.6 User TyPe
2.4.1.7 Login Name
2.4.1.8 Password (default is usemame@ace)
2.4.1.9 Place of Exam
2.4.1.10 ComPanY
2.4.1.11 Examination Batch
2.4.1.12 Home Address
2.4.1.13 Phone Number
2.4.1.14 Sex
2.4.1.15 Date of Birth

2.4.2 Examinee's lD photo with specifications:

2.4.2.1 Examinee must be in business attire or in
any shirt with collar
2.4.2.2 White background with nameplate
2.4.2.3 lmage resolution: 150 x 150 pixels
 GurorLrrurs oN AGENTs' CoMpurERrzfD ExAMrNATror.rs Pne r 4 of 5

2.4.2.4 File Format: JPEG

2.4.2.5 File Size: not more than 5 MB

The company representative must ensure and confirm that all applicant
information submitted in the ACE is true and accurate, and that each
applicant is properly and timely informed of his registered Login Name,
Password and Examination Batch (Schedule) prior to examinations.

2.5Examination Batch (Schedule). ACE can accommodate a maximum of

one hundred twenty-six (126) examinees per day or forty-two (42)
examinees per batch. Once the slots in a scheduled batch have already
been taken, it shall no longer be available on the system.

Unless othenrvise directed, availability of ACE conducted examinations

shal! be governed as follows:

2.5.1 Company representative may choose to assign their applicants in

any of the following schedule:

8:30 A.M.

Accommodation of examinees in a particular schedule is on a first

come first serve basis.

2.5.2 Concerned company representative must register application for

scheduled examination no later than five (5) working days prior to
the examination.

2.5.3 Application/s for examination must be paid within two (2) days from
registration.

2.6Examinee Account Number. Every successfully registered application

for examination in the ACE shall be assigned a unique examinee number,
which the lC Licensing Division shall use as reference in the preparation
of Order of Payment for Examination Fee.

2.7Payment. No registered examinee sha!! be eligible to take the Qualifying

lnsurance Agents' Examinations conducted through the ACE unless
payment therefor is made to the lC Cashier in the form of cash or
company check, managers check or money order in the name of the
"tnsurance Commission", amounting to One Thousand Ten Pesos (Php
1,01 0.00) per examinee.

2.SCancellation. Cancellation and/or any modification of examination

applicant registration shall no longer be allowed three (3) working days
prior to examination.
 GurorLrrues oN Acrurs' CoMpurERrzED ExAMrNATiorus Pne r 5 of 5

2.9Retake. Unsuccessful examinees shall have two (2) options for re-take:

2.9.1.1 Same-day retake in the afternoon, as scheduled by the

Insurance Commission; or

2.9.1.2 Re-take on a difterent schedule consistent with ltem 2.5.1

hereof, registration of which shall be coursed through the
authorized company representative.

Re-take examination shall be subject to slot availability on a first

come first serve basis, and payment of examination fee in the
amount of Php 1,010.00.

tv. PENALTY FOR IMPROPER USE OF DATA

Grant of authority to access ACE, its existing facilities, including but not limited to,
computer terminals, secured access to lC server, and the web-application, shall
be subject to relevant provisions of Republic Act No. 8792, otherwise known as
the Electronic Commerce Act of2000 and its lmplementing Rules and
Regulations. !n particular Section 33, Part V of the law prohibits and penalizes
acts constituting unauthorized access including, among others, interference in a
computer system/server or information and communication system and any
access intending to corrupt, alter, steal, or destroy using a computer or other
similar information and communication devices, without the knowledge and
consent of the owner of the computer or information and communications system.

V. SAVING CLAUSE
Cases not covered and other clarifications regarding the implementation of this
Circular shall be addressed to the Office of the lnsurance Commissioner, through
the Office of the Deputy lnsurance Commissioner Management Support -
Services for resolution and/or appropriate action.

vt. EFFECTIVITY CLAUSE

97 Mareh 201/
This Circular Letter shalltake effect on

DEN S B. FUNA
lnsur, nce Commissioner
 Repubtic of the Phitippines
Department of Finance
INSURANCE COMMISSION

AGENTS',COMPUTERIZED EXAMINATIONS (ACE) - FORM 1

I Tvpe of Request and Supportinq Documents:

Type of Request: Supporting Documents:
EJ Register New EJ upoate Existing Account E Authorization Letter
Account Specify Account #,
E Certified Copy of lD
E Deactivate E Certificate of Employment
I Reactivate
El upoate information
of active account
ll Companv:
Name of company
Complete official address
Zip code
Official telephone number/s
Fax number/s
Official company email address

I I l. Co m p anv Re p resentative :

Full name

Position in the companv

Number of vears in the company
Official telephone number/s (Landline
and Cellular\
Valid company employee official email
address
Signature

Please use additional sheet for additional company representative

Authorization:
The above-enumerated information has been authorized by this company in relation to transaction with the
lnsurance Commission (lC) on matters pertaining to the Agents' Computerized Examinations (ACE). lt is
my responsibility to immediately inform lC by filing the necessary information on eventuality of any
change and/or modification covering this authorization, including amendmenUs to any of the
information.
Printed Name and Signature of Authorized Officer:

sition

lof2
 Repubtic of the Phitippines
Department of Finance
INSURANCE COAAMISSION

AGENTS',COMPUTERIZED EXAMINATIONS (ACE) - FORM 1

(Sheet for Additional Companv Representative)

Co m p a nv Re p re se ntative.
Full name

Position in the companv

Number of vears in the companv
Official telephone number/s (Landline
and Cellular\
Valid company employee official email
address
Signature

Authorization:
The above-enumerated information has been authorized by this company in relation to transaction with the
lnsurance Commission (lC) on matters pertaining to the Agents' Computerized Examinations (ACE). lt is
my responsibitity to immediately inform lG by filing the necessary information on eventuality of any
change and/or modification covering this authorization, including amendmenUs to any of the
information.
Printed Name and Signature of Authorized Officer:

Date Received: Received by: Assigned Account #

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