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Cardless Withdrawal Frequently Asked Questions

Cardless Withdrawal allows Metrobank customers to withdraw cash from ATMs without an ATM card by creating withdrawal requests on the Metrobank Mobile Banking app. To make a cardless withdrawal, customers log into their Mobile Banking, select the account and amount, enter a 4-digit PIN, and receive an SMS OTP. They then enter both PINs at any Metrobank or PSBank ATM to withdraw the cash. Cardless withdrawals require multi-factor authentication for security and are subject to daily limits of 30,000 pesos with a maximum of 10,000 pesos per request. Customers can view requests and transactions on their Mobile Banking app.

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1K views

Cardless Withdrawal Frequently Asked Questions

Cardless Withdrawal allows Metrobank customers to withdraw cash from ATMs without an ATM card by creating withdrawal requests on the Metrobank Mobile Banking app. To make a cardless withdrawal, customers log into their Mobile Banking, select the account and amount, enter a 4-digit PIN, and receive an SMS OTP. They then enter both PINs at any Metrobank or PSBank ATM to withdraw the cash. Cardless withdrawals require multi-factor authentication for security and are subject to daily limits of 30,000 pesos with a maximum of 10,000 pesos per request. Customers can view requests and transactions on their Mobile Banking app.

Uploaded by

Michelle Dimalanta
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Cardless Withdrawal

Frequently Asked Questions


1. What is Cardless Withdrawal?
Metrobank Cardless Withdrawal allows you to withdraw cash from any Metrobank or PSBank ATM
without using your Metrobank ATM Card.

2. What are the eligible accounts for cardless withdrawal?


All carded accounts such as Metrobank Debit, Prepaid etc. are eligible to request for a cardless withdrawal
transactions except for Paycard.

3. Where can I create a cardless withdrawal request?


You need to be enrolled in Metrobank Mobile Banking to request for a cardless withdrawal.

4. How much can I withdraw?


You can withdraw a minimum of one hundred (100) pesos up to a maximum of thirty thousand (30,000)
pesos per day. Maximum amount per request is up to ten (10,000) pesos only.

5. Is there a service fee for Cardless Withdrawal transactions?


Request for cardless withdrawal transaction thru Metrobank Mobile Banking & withdrawal at any
Metrobank ATMs is free of charge. However, regular charges apply if you will withdraw at any PSBank
ATM. You will be charged P7.50 for each withdrawal transaction.

6. How do I make a Cardless Withdrawal?


You just have to login to Metrobank Mobile Banking and follow the steps below:
1. Click “Cardless Withdrawal” from the left panel, Select the account to debit
2. Enter the amount you wish to withdraw, Nominate a 4-digit PIN 1 and click “Next”
3. Enter the SMS OTP sent to your registered mobile number, A 6-digit system generated PIN 2
will be displayed
Go to any Metrobank or PSBank ATMs and follow the steps below:
1. Press “Enter”
2. Key in the 4-digit PIN 1, 6-digit PIN 2 and the requested amount

7. What is the difference between 4-digit (PIN 1) and 6-digit (PIN 2)?
A 4-digit PIN 1 is any number you nominated while creating the cardless withdrawal request while the 6-
digit PIN 2 is system generated which you received via the Metrobank Mobile app after creating the
request.

8. How long is the validity of the cardless withdrawal request?


Your requested cardless withdrawal is valid for thirty (30) minutes only. Afterwhich, your request will
expire. You may create another cardless withdrawal request via the Metrobank Mobile Banking app.

9. Can I withdraw an amount lower than the amount requested?


Partial withdrawal is not allowed.

Classification: Public
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Owner: Metropolitan Bank & Trust Company
Cardless Withdrawal
Frequently Asked Questions
10. If on my first attempt I got an error message on the ATM screen for typing in incorrect details, can I still
perform Cardless Withdrawal using the correct details?
Yes. You may re-try for a maximum of three (3) times. Otherwise, your transaction will be rejected and
you need to create another cardless withdrawal request via the Metrobank Mobile Banking app.

11. How many Cardless Withdrawal requests can I make per day?
There is no limit in requesting for a cardless withdrawal provided that the total amout to be withdrawn
will not exceed the thirty (30,000) pesos daily withdrawal limit.

12. How do I know if my Cardless Withdrawal request was completed?


You will receive an email and SMS notification. You can also log-in to your Metrobank Mobile Banking
App and check the status and details of the successful transaction.

13. Can I cancel my Cardless Withdrawal request?


Yes. Just login to Metrobank Mobile Banking app then under “View/Cancel Request”, you will see all
cardless withdrawal requests. Note that only request with “Pending” status can be cancelled.

14. How do I know if I was able to successfully cancel my Cardless Withdrawal request?
You will receive an email & SMS notification once your request has been cancelled successfully. You can
also login to Metrobank Mobile Banking app then under “View/Cancel Request”, you will see all cardless
withdrawal requests. Your request should have a “Cancelled” status.

15. If my Metrobank ATM card is lost or stolen, can I still get cash through Cardless Withdrawal?
Yes. You can still get cash if your physical ATM card was lost, stolen. However, still need to IMMEDIATELY
report your lost/stolen card to your branch of account or call our 24/7 Metrobank Customer Care Hotline
at +(632) 8 700 700.

16. How secure is the Cardless Withdrawal facility?


The request for a cardless withdrawal transaction requires Multi-Factor Authentication (MFA) for it to
push through.

17. Where can I view my Cardless Withdrawal transactions?


You can view your cardless withdrawal transactions by loggin in to Metrobank Mobile Banking.

18. What do I do if I notice any suspicious activity/transactions in my account?


Immediately notify us by calling our 24/7 Metrobank Contact Center at +(632) 8 700 700.

Classification: Public
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Owner: Metropolitan Bank & Trust Company

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