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Sodexo Activation Process

The document outlines the activation process for a new Sodexo cardholder. There are two scenarios: 1) the cardholder has an Aadhaar number, or 2) they do not have an Aadhaar number. For those with an Aadhaar, they enter their number and validation code to activate their card. For those without, they select an alternate ID document, enter the ID number and upload the document, then validate with a code to complete activation. In both cases, cardholders use the activation portal and reference number on their welcome letter to complete the process.

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skgbond
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471 views

Sodexo Activation Process

The document outlines the activation process for a new Sodexo cardholder. There are two scenarios: 1) the cardholder has an Aadhaar number, or 2) they do not have an Aadhaar number. For those with an Aadhaar, they enter their number and validation code to activate their card. For those without, they select an alternate ID document, enter the ID number and upload the document, then validate with a code to complete activation. In both cases, cardholders use the activation portal and reference number on their welcome letter to complete the process.

Uploaded by

skgbond
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ACTIVATION PROCESS

March 2018
INDEX

1. WHAT IS REQUIRED?

2. ACTIVATION STEPS
WHAT IS
REQUIRED?
WHAT IS REQUIRED?
1. Card Welcome Letter (which mentions the following)
a. Registered email ID/ mobile number
b. Card Reference Number

2. KYC Document Details


a. Aadhaar Number: Preferred
b. If Aadhaar Number is unavailable, a copy of any one of the below documents for uploading:
• Driving License
• Voter ID
• Passport
› File Format: PNG, JPG, JPEG. File size less than 1MB

4 KYC PROCESS
ACTIVATION STEPS
KYC STEPS: NEW SODEXO CARDHOLDER
Who : New Sodexo Cardholder
When: During card activation
Where: Activation Portal (https://activation.sodexobrs.com)

• Registered email/ mobile


number : provided by client

• Card Reference number


 Mentioned on welcome letter
 In case cardholder doesn’t
remember reference number,
they can proceed via the
“Forgot Reference Number”
tab

6 KYC PROCESS
SCENARIO 1:
CARDHOLDER HAS
AADHAAR
CARDHOLDER HAS AADHAAR: STEP 1

1. Enter Aadhaar Number &


accept T&C’s

2. Enter Activation code sent to


registered email ID/ mobile no.

3. Edit mobile no. if required and


click on ‘Send OTP’

8 KYC PROCESS
CARDHOLDER HAS AADHAAR: STEP 2

Enter OTP and click on ‘Activate Card’ PROCESS COMPLETE!

9 KYC PROCESS
SCENARIO 2:
CARDHOLDER DOES NOT HAVE AADHAAR
CARDHOLDER DOES NOT HAVE AADHAAR: STEP 1

Click on ‘I do not have Aadhaar’ Chose document from list

11 KYC PROCESS
CARDHOLDER DOES NOT HAVE AADHAAR: STEP 2

1. Enter ID no. & upload


document

2. Enter Activation code sent to


registered email ID/ mobile no.

3. Edit mobile no. if required and


click on ‘Send OTP’

4. Enter OTP and click on ‘Validate’

12 KYC PROCESS
CARDHOLDER DOES NOT HAVE AADHAAR: STEP 3

Click on ‘Activate Card’ PROCESS COMPLETE!

13 KYC PROCESS
THANK YOU

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