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Arpan Kumar Dahal Contact No:-0529709843

Arpan Kumar Dahal is seeking a position that allows him to ensure guest needs are met and provide high-level guest service. He has over 5 years of experience as a senior security officer at hotels in Dubai. His responsibilities included patrolling premises, monitoring CCTV, responding to emergencies, investigating incidents, and ensuring safety policies were followed. He holds certifications in fire safety, emergency response, and security training. He is proficient in English, Hindi, and Nepali.

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123 views4 pages

Arpan Kumar Dahal Contact No:-0529709843

Arpan Kumar Dahal is seeking a position that allows him to ensure guest needs are met and provide high-level guest service. He has over 5 years of experience as a senior security officer at hotels in Dubai. His responsibilities included patrolling premises, monitoring CCTV, responding to emergencies, investigating incidents, and ensuring safety policies were followed. He holds certifications in fire safety, emergency response, and security training. He is proficient in English, Hindi, and Nepali.

Uploaded by

bisankhe2
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CURRICULUM VITAE

ARPAN KUMAR DAHAL


Contact no :- 0529709843
Email: arpan_75 @yahoo.com
Dubai, UAE

GENERAL OBJECTIVES
To ensure that all guest’s needs and requirements are met, providing at all
times high level of guest service and satisfaction by working closely with all
departments. To establish and develop personal guest contact, promoting
feedback and to be constantly proactive in anticipating guest needs and
requirements.

PROFESSIONAL EXPERIENCE

Working as a senior security Officer/ Al Jawara hotel Dubai UAE since


28th Feb 2015 to 2017 March.

 To ensure and guard the safety of guests and employees by walking


surveillance rounds and patrol all of the Hotel’s areas.
 To respond rapidly to requests for emergency and non-emergency
assistance in a professional and hospitable manner.
 To detect safety threatening situations and irregularities like unwanted
visitors, mutilation or aggressive behavior.
 To obtain all loss reports, investigate, follow up and determine course of
action.
 To monitor designated areas on the closed CCTV.
 To handle guest complaints, comments, problems and requests in a
professional and efficient manner, to document all complaints properly
and to ensure that Security Supervisor/Manager is fully informed about
complaints/issues relating to security operations.
 To regularly liaise with the Security Supervisor/Manager to ensure that
order is maintained in the hotel at all times, guests welfare issues are
being dealt with quickly and smoothly and responses to emergency
conditions such as fire or safety hazards and threat to life and/or
property are coordinated and dealt in a calm, rational and persuasive
manner.
 To interact and communicate with guest and colleagues in a courteous,
friendly, open and honest manner at all times.
 To ensure that ‘Fire Exit’ doors are kept free of blockage at all times and
that fire and safety equipment’s are in their right places.
 To follow the security policy
 Record Lost and Found, protect the assets of the hotel
 To comply with and ensure adherence to all of the hotel’s policies and
procedures.
 To comply with all occupational health and safety policies and
procedures.
 To maintain a positive and professional attitude at all times..
 To communicate effectively with all other departments.

Worked as Senior Security officer For Atlantis the palm Resort, Dubai
[Contracting site of World security Pvt Company] from 2010 till Jan 2015.
Main Job Responsibilities

 Patrol industrial; commercial; residential premises to prevent and detect


signs of intrusion and ensure security of doors; windows and gates.
 Acknowledge Alarms ad investigate the disturbance.
 Monitor and authorize entrance and departure of employees .visitors
and other persons to guard against theft and maintain security of
premises.
 Prepare reports of daily activities and irregularities, such as equipments
and property damage ;theft, presence of unauthorized persons or
unusual occurrences.
 Inform police or fire department in cases of any emergency. such as fire
or presence of unauthorized persons.
 Circulate among visitors, patrons and employees to preserve order and
protect .
 Answer telephone calls to take massages, answer questions and provide
information’s non-business hours or when customer service is closed.
 Warn persons of rule infractions or violations and apprehend or evict
violators from premises using force when necessary.
 Inspect and adjust security system; equipments and machinery to
ensure operational use and to detect evidence of tampering.
ACADEMIC QUALIFICATION:

School Leaving Certificate [SLC] passed from HMG of Nepal, passed year-
1995
Proficiency Certificate Level [11 class] passed from TU of Nepal, passed
Year-1997

Personal Details:

Name Arpan kumar Dahal


Nationality Nepalese
Date of Birth : 14th oct 1984
Marital Status : Married
Sex : Male
Height : 5.8”
Weight : 75Kg

TRAININGS:
 Basic Fire fighting course conducted by security department at
Atlantis the palm resort, Dubai in 2010.
 Customer services training conducted by Training department at
Atlantis the palm resort, Dubai in 2010.
 Emergency producers training conducted by Security department at
Atlantis the palm resort, Dubai in 2011.
 Bomb threat training conducted by Security department at Atlantis
the palm Resort, Dubai in 2012.
 Effective communication training conducted by Training department
at Atlantis the palm resort, Dubai in 2013.
 Security related training conducted by security department at
Atlantis the palm resort, Dubai in 2013.

Passport Details:

a) Passport No. : 06835377


b) Place of Issue : Solukhumbu, Nepal
c) Date of Issue : 27/11/2013
d) Date of Expiry : 26/11/2023
AWARDS & CERTIFICATES:

 Department of protective system [DPS] certificate and license course


training conducted by Dubai Police Academy on 2010.
 Outstanding performance and contribution as a Security Team leader
to the Atlantis Security Department on 3rd of October 2013.
 Achieve legend of the month award of October 2013 from world
security.

Language known
Languages English Hindi Nepali
Reading / Writing Excellent excellent Excellent

References can be provided upon request.


I hereby state that the above mentioned information is true in all aspects.

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