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MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of these words is not a synonym for "business"?

1. Capital
2. Enterprise
3. Project
4. Venture

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?

Direct approach
Indirect approach
Persuasive approach
Instructive approach

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is the process of drafting your message?

Planning
Composing
Editing
Revising

Question No: 4 ( Marks: 1 ) - Please choose one

A sentence consists of two parts; one is a subject which is the second one?

preposition
Predicate
adjective
adverb

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following ensures success to massage by leaving audience with a feeling of
their personal welfare in mind?

Abrupt close
Polite close
Courteous close
Gradual close

Question No: 6 ( Marks: 1 ) - Please choose one

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What's your address?

Where are you from?
Where do you belong to?
Please sign here.

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?

Question No: 8 ( Marks: 1 ) - Please choose one

Which phrase is used during a presentation?

Thanks for giving me a hand.

Thank you very much for your time today.
Thank you for your quick response.
Thank you for your corporation.

Question No: 9 ( Marks: 1 ) - Please choose one

Which phrase should be used while making a presentation?

1. Please feel free to interrupt me with questions.

2. Don't disturb me while I'm presenting these statistics.
3. No, you're wrong. We need more staff.
4. Please! No interruptions during the presentation.

Question No: 10 ( Marks: 1 ) - Please choose one

Select the statement about the communication process that is NOT true.

1. Communication is vital to every part of business.

2. Your performance in business will not be judged by your communication
ability.
3. Performance is judged by communication ability.
4. Communication takes many forms-oral, written and computer.

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following should be essentially considered during speeches and

presentations?

Dress
Time
Appearance
Microphone

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What is the extremely important implicit goal of a business document?

To provide information
To establish a relationship
To give instructions
To persuade the reader

Question No: 13 ( Marks: 1 ) - Please choose one

Which one is not an optional part of a letter?

Attention line
Subject Line
Enclosure
Salutation

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following three steps are involved in planning a sales letter?

Main idea, needs and appeals, logics

Define the audience, emotion and logic, main idea
Needs and appeals, chose the format, emotion and logic
Determine the main idea, define the audience, chose the format

Question No: 15 ( Marks: 1 ) - Please choose one

Communication can be defined as-----------

A sense of unshared understanding

The process of attempting to drop information
The activity of conveying information
Replacement of something

Question No: 16 ( Marks: 1 ) - Please choose one

Where can we apply seven C’s?

To Non verbal communication

To Oral communication
To Written communication
To written and oral communication

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(2nd)

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of these words is not a synonym for "business"?

capital
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enterprise
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project
Venture

Question No: 2 ( Marks: 1 ) - Please choose one

Which format should be used if the document will be sent to outside individuals?

Letter
Presentation
Memorandum
Manuscript

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the followings are like good mail order forms, although they also provide?
More room for explaining special needs.

Order letters
Adjustment letters
Inquiry letters
Deposit letters

Question No: 4 ( Marks: 1 ) - Please choose one

Which question is used to ask about residential status?

What's your address?

Where are you from?
Where do you belong to?
Please sign here.

Question No: 5 ( Marks: 1 ) - Please choose one

Which is a correct response to the question: How do you do?

I'm fine.
I'm alright.
How do you do?
I’m doing fine. (not sure grammatically ….we mostly use I’m fine in routine)

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following should NOT be used while answering the phone?

Ken speaking
This is Ken
What do you want?
Can you hold on?

Question No: 7 ( Marks: 1 ) - Please choose one

Complete the question tag: They worked for Kaufman's,

Did they?
Haven't they?
Didn't they?
Had they?

Question No: 8 ( Marks: 1 ) - Please choose one

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Which of the following is achieved through a balance between precise language and familiar
language?

Clarity
Correctness
Concreteness
Conciseness

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is the first thing you must consider while writing a resume?

Defining your objectives

Planning your objectives
Evaluating your objectives
Revising your objectives

Question No: 10 ( Marks: 1 ) - Please choose one

How many steps are essential for successful oral statement?

Five
Six
Seven
Eight

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is the main task of a Conventional Résumé?

Provide functions and tasks the applicant can perform

Make your name and professional achievements prominent
Put the most important information first
Place the name and professional objectives at the top

Question No: 12 ( Marks: 1 ) - Please choose one

What kind of paper can be used for a Conventional Résumé?

White paper
Buff paper
Gray paper
All of the above

Question No: 13 ( Marks: 1 ) - Please choose one

What strategies should be opted for writing to Technicians?
Keep introductions and background information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term
All of the above

Question No: 14 ( Marks: 1 ) - Please choose one

How many aspects does Accuracy have?

6
5
4
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Question No: 15 ( Marks: 1 ) - Please choose one

Which type of letter not only conveys information, but also establishes a contractual
relationship between you and the organization or person offering you the position?

Job application letter

Acceptance letter
Inquiry letter
Transmittal letter

Question No: 16 ( Marks: 1 ) - Please choose one

Communication can be defined as-----------

A sense of unshared understanding

The process of attempting to drop information
The activity of conveying information
Replacement of something

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(3rd)

Question No: 1 ( Marks: 1 ) - Please choose one

Which of the following is the process of drafting your message?

Planning

Composing

Editing

Revising

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.

Order letters

Adjustment letters

Inquiry letters

Deposit letters
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a helpful,
friendly, and positive close?

Direct plan
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Indirect plan

Business plan

Strategic plan

Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following presents the main idea before the supporting data?

Strategic plan

Indirect plan

Direct plan

Business plan

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following is best when you don’t need immediate feedback, but you do
need speed?

Written massage

Electronic message

Oral massage

informal massage

Question No: 6 ( Marks: 1 ) - Please choose one

Which question asks for advice?

What would you like to know?

What should I do with my plastic bottles?(not sure)

I'm afraid I don't know where the entrance is.

May I help you in any way?

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following should NOT be used while answering the phone?
Ken speaking

This is Ken

What do you want?

Can you hold on?

Question No: 8 ( Marks: 1 ) - Please choose one

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Which phrase is correct?

When you born?

When were you born?

When you are born?

When are you born?

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is the primary vehicle for communication within an
organization?

Letter

Report

Memorandum

Proposal

Question No: 10 ( Marks: 1 ) - Please choose one

How can you make the following statement Concise?

‘There are only four rules of our company and every employee
is bound to follow these rules.’

Four rules must be observed.

There are four rules that must be observed.

You must follow the rules.

Follow the rules.

Question No: 11 ( Marks: 1 ) - Please choose one

Biased language that might offend the audience is based on ---------------

Cultural bias, gender bias

Cultural bias, nationality bias

Unity bias, nationality bias

None of them
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following is the main task of a Conventional Résumé?
Provide functions and tasks the applicant can perform

Make your name and professional achievements prominent

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Place the name and professional objectives at the top

Question No: 13 ( Marks: 1 ) - Please choose one
Which Three roles does an audience play?

Decision makers, Implementers, Managers

Decision makers, Advisors, Implementers

Decision makers, Advisors, Lawyers

Advisors, Implementers, Players

Question No: 14 ( Marks: 1 ) - Please choose one
“An attachment notation is included to remind the reader to check additional pages
of information. This is typed single or double space below the reference initials.”
Match the above statement with one of the followings:

Copy Notation

Enclosure(s)

Attention line

Postscript

Question No: 15 ( Marks: 1 ) - Please choose one

Communication can be defined as-----------

A sense of unshared understanding

The process of attempting to drop information

The activity of conveying information

Replacement of something

Question No: 16 ( Marks: 1 ) - Please choose one

What is meant by the term 'Connotative'?

It refers to the literal meaning of words.

It refers to the associations that are connected to a certain word.

It refers to general meaning of words.

It refers to cognitive meaning of words.

MIDTERM EXAMINATION
Spring 2009
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and Technical EnglishSocial
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(Session -Worldwide!
1)(4th)
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Question No: 1 ( Marks: 1 ) - Please choose one

Whose needs are most important to be fulfilled while composing a document?

speakers'

readers' (not sure)

listeners'

writers'
Question No: 2 ( Marks: 1 ) - Please choose one
Which phrase is correct?

He's worked at that company for fifteen years.

He's working at that company for fifteen years.

He works at that company for fifteen years

He works at that company for fifteen years

Question No: 3 ( Marks: 1 ) - Please choose one

Which sentence is incorrect?

He lives in London.

I arrived at home at 6 o'clock.

They drove to San Francisco on Saturday.

Where do you live?

Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following should NOT be used while answering the phone?

Ken speaking

This is Ken

What do you want?

Can you hold on?

Question No: 5 ( Marks: 1 ) - Please choose one
Which phrase is correct?

When you born?

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When were you born?

When you are born?

When are you born?

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following should be adopted to compose concrete, convincing
messages?

All of the above

Use specific figures

Put action to words

Use vivid image building words

Question No: 7 ( Marks: 1 ) - Please choose one

A fault in the communication procedure where the meaning of the
message is lost ‘in translation’ from intention to language or from
language to understanding is called............
Distortion

Noise

Redundancy

Feedback

Question No: 8 ( Marks: 1 ) - Please choose one

Biased language that might offend the audience is based on ---------------

Cultural bias, gender bias

Cultural bias, nationality bias

Unity bias, nationality bias

None of them

Question No: 9 ( Marks: 1 ) - Please choose one

Letters are usually just one page and consist of three sections ---------------

Salutation, subject matter, references

Front matter, summary, conclusion

Body, references, end matter

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Front matter, body, end matter

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is used in a letter to emphasize a point or to include a brief
personal message?
Foot notes

Post script

End notes

All of the above

Question No: 11 ( Marks: 1 ) - Please choose one

Why document objective should be stated at the beginning?

To motivate readers to read further

To gain readers’ attention

Both i & ii

To impress readers

Question No: 12 ( Marks: 1 ) - Please choose one

Why style guides are widely used in organizations?
To achieve a uniform document

To achieve consistency of style

To achieve good results

Both i & ii

Question No: 13 ( Marks: 1 ) - Please choose one

How many aspects does Accuracy have?

Question No: 14 ( Marks: 1 ) - Please choose one

While writing persuasive messages which four things should be kept in mind about
your audience?
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Main idea, consideration, needs and appeals, logic

Semantics, emotion and logics, clarity, consideration

Needs and appeals, emotion and logic, credibility, semantics

Credibility, logics, main idea, emotion

Question No: 15 ( Marks: 1 ) - Please choose one

While communicating, when you are aware not only of the perspective of others but
also their feelings, which principle of communication you are utilizing?

Concreteness

Completeness

Courtesy

Correctness

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following can be defined as follows

“It is not merely politeness with mechanical insertion of

‘please’ and ‘thank you’, rather it is politeness that grows out
of respect and concern for others.”

Clarity

Courtesy

Consideration

Credibility

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(5th)
Question No: 1 ( Marks: 1 ) - Please choose one

Which one of these words is not a synonym for "business"?

Capital
enterprise
project
Venture

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following suggests the following statement? "First group the ideas and
then put them in sequence."
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Revising a message

Editing a message

Organizing a message

Planning a message

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following aims at gathering specific information?

Letter of claim

Letter of request

Letter of inquiry
Letter of information

Question No: 4 ( Marks: 1 ) - Please choose one

Which format should be used if the document will be sent to outside individuals?

Letter

Presentation

Memorandum

Manuscript

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs?

Order letters

Adjustment letters

Inquiry letters

Deposit letters

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following presents supporting data before the main idea?

Business plan

Direct plan
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Successful plan
Question No: 7 ( Marks: 1 ) - Please choose one
'Employment History' means:

Which schools you have attended.

Which diplomas and certificates you have.

Where you have worked.

Which disciplines you had opted.

Question No: 8 ( Marks: 1 ) - Please choose one

Which question is used to ask about residential status?

What's your address?

Where are you from?

Where do you belong to?

Please sign here.

Question No: 9 ( Marks: 1 ) - Please choose one

Complete the question tag: They worked for Kaufman's,

Did they?

Haven't they?

Didn't they?

Had they?

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the followings are included in Functional words?
Conjunctions, prepositions, nouns, pronouns

Conjunctions, prepositions, articles, pronouns

Conjunctions, prepositions, articles, adjectives

Conjunctions, interjections, articles, pronouns

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is a nonverbal communication conveyed by posture and
movement?
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Expressions

Body language

Nodding of head

Smile
Question No: 12 ( Marks: 1 ) - Please choose one
Which of the followings use Salutations?

Memorandums

Letters

Informal speech

Proposals
Question No: 13 ( Marks: 1 ) - Please choose one
How can you target your audience?
By identifying your audience type

Level of expertise your audience

Audiences’ attitude towards you and the content of document

All of the above

Question No: 14 ( Marks: 1 ) - Please choose one

Which Three roles does an audience play?

Decision makers, Implementers, Managers

Decision makers, Advisors, Implementers

Decision makers, Advisors, Lawyers

Advisors, Implementers, Players

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following letter is the reply to a complaint?

Inquiry letter

Adjustment letter

Collection letter

Transmittal letter

Question No: 16 ( Marks: 1 ) - Please choose one

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your audience?

Main idea, consideration, needs and appeals, logic

Semantics, emotion and logics, clarity, consideration

Needs and appeals, emotion and logic, credibility, semantics

Credibility, logics, main idea, emotion

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(6th)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following has audience learning as its primary goal?

Instructive speaking

Informative speaking

Persuasive speaking

Influential speaking
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?

Direct approach

Indirect approach

Persuasive approach

Instuctive approach

Question No: 3 ( Marks: 1 ) - Please choose one

Where letters are used to communicate?

inside your organization

outside your organization

within your organization

around your organization

Question No: 4 ( Marks: 1 ) - Please choose one
Which format should be used if the information is
being sent inside an organization?

Memorandum

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Letter

Proposals

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a helpful,
friendly, and positive close?

Direct plan

Indirect plan

Business plan

Strategic plan

Question No: 6 ( Marks: 1 ) - Please choose one

Which phrase is correct?

He's worked at that company for fifteen years.

He's working at that company for fifteen years.

He works at that company for fifteen years

He works at that company for fifteen years

Question No: 7 ( Marks: 1 ) - Please choose one

Which phrase is NOT correct?
I have put you through.

I'll put you through.

I'm putting you through.

I'm going to put you through.

Question No: 8 ( Marks: 1 ) - Please choose one
Complete the question tag: They worked for Kaufman's,

Did they?

Haven't they?

Didn't they?

Had they?

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Which of the following is the primary vehicle for communication within an

organization?

Letter

Report

Memorandum

Proposal

Question No: 10 ( Marks: 1 ) - Please choose one

Why do Experts read technical and scientific documents?

To maintain and expand their own general expertise

To obtain specific answers to their own research and writing

To evaluate a document's technical or scientific content.

All of the above

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the followings are real but unnamed readers?

Phantom Readers

Future Readers

Complex Readers

Technical Readers
Question No: 12 ( Marks: 1 ) - Please choose one
To whom usually good will letters are written?
Customer

Manager

Director

Chairman
Question No: 13 ( Marks: 1 ) - Please choose one
AIDA plan stands for:
Authority, Interest, Disclose, Accuracy

Attention, Interest, Desire, Action

Accuracy, Internal, Diction, Attention

Action, Interest, Desire, Authority

Question No: 14
( Marks: 1 ) - Please choose one
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If your message is specific, definite and vivid; which of the following principle has
been applied?

Completeness

Correctness

Conciseness

Concreteness

Question No: 15 ( Marks: 1 ) - Please choose one

Where can we apply seven C’s?

To Non verbal communication

To Oral communication

To Written communication

To written and oral communication

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following indicates Consideration?

Focus on negative aspects of words

Focus on vivid image building words.

Focus on denotative rather than connotative words.

Focus on ‘you’ instead of ‘I’ or ‘we’.

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(7th)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following significantly improves the interest of a presentation?

Illustration

Visual aids

Image

Reflection
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following has audience learning as its primary goal?

Instructive speaking
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Informative speaking

Persuasive speaking

Influential speaking
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings get straight to the point because the audience usually wants
to respond?

Credit requests

Direct requests (not sure)

Plain requests

Formal requests
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following motivates the audience to accept your message?

Graphics

Good organization

Better use of visual aids

All of the above

Question No: 5 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?

What's your address?

Where are you from?

Where do you belong to?

Please sign here.

Question No: 6 ( Marks: 1 ) - Please choose one
Which is the most polite expression?

Can I help you?

Could I help you?

May I help you?

Should I help you?

Question No: 7 ( Marks: 1 ) - Please choose one
Which signature is the most formal?
Love,

Yours faithfully,
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Best wishes,

Best regards,

Question No: 8 ( Marks: 1 ) - Please choose one

Which phrase is NOT correct?

I have put you through.

I'll put you through.

I'm putting you through.

I'm going to put you through.(not sure)

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the followings are often required by federal, state, or local law, by-laws,
charters, or regulations?

Formal minutes

Informal minutes

Meeting minutes

Meeting documents

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is used as brief, informal reports within an organization?
Letter

Memo

Proposal

Report

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is the main task of a Conventional Résumé?

1. Provide functions and tasks the applicant can perform

2. Make your name and professional achievements prominent

3. Put the most important information first

4. Place the name and professional objectives at the top

Question No: 12 ( Marks: 1 ) - Please choose one

How can you target your audience?
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1. By identifying your audience type

2. Level of expertise your audience

3. Audiences’ attitude towards you and the content of document

4. All of the above

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the followings are real but unnamed readers?

Phantom Readers

Future Readers

Complex Readers

Technical Readers
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following elements relate to the organizing direct requests?

General rule, main idea and cordial request

Main idea, necessary detail and specific action

Necessary detail, general rule and main idea

Specific action, cordial request and general rule

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following term can be defined as follows;
"It means getting your message across so that the receiver will
understand what you are trying to convey. "
Conciseness

Clarity

Consideration

Concreteness
Question No: 16 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
It refers to the literal meaning of words.

It refers to the associations that are connected to a certain word.

It refers to general meaning of words.

It refers to cognitive meaning of words.

MIDTERM EXAMINATION
Spring 2009
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ENG201- Business and Technical EnglishSocial
WritingNetwork
(Session -Worldwide!
1)(8th)
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Question No: 1 ( Marks: 1 ) - Please choose one

Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?

Direct approach

Indirect approach

Persuasive approach

Instuctive approach
Question No: 2 ( Marks: 1 ) - Please choose one
Where letters are used to communicate?

inside your organization

outside your organization

within your organization

around your organization

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings are an essential component of employment process?

Reflections

References

Fractions

Recommendations
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following presents supporting data before the main idea?
Business plan

Direct plan

Indirect plan

Successful plan

Question No: 5 ( Marks: 1 ) - Please choose one

Which type of English is used while speaking to a friend?
Formal

Informal

Polite

Impolite
Question No: 6 ( Marks: 1 ) -
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Please choose one 'Employment

History' means:

Which schools you have attended.

Which diplomas and certificates you have.

Where you have worked.

Which disciplines you had opted.

Question No: 7 ( Marks: 1 ) - Please choose one
Which phrase is NOT correct?

I have put you through.

I'll put you through.

I'm putting you through.

I'm going to put you through.

Question No: 8 ( Marks: 1 ) - Please choose one
Which phrase is correct?
When you born?

When were you born?

When you are born?

When are you born?

Question No: 9 ( Marks: 1 ) - Please choose one

A fault in the communication procedure where the meaning of the message is lost
‘in translation’ from intention to language or from language to understanding is
called............
Distortion

Noise

Redundancy

Feedback

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is a nonverbal communication conveyed by posture and
movement?

Expressions

Body language

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Smile

Question No: 11 ( Marks: 1 ) - Please choose one

Why document objective should be stated at the beginning?

To motivate readers to read further

To gain readers’ attention

Both i & ii

To impress readers
Question No: 12 ( Marks: 1 ) - Please choose one
Why style guides are widely used in organizations?

To achieve a uniform document

To achieve consistency of style

To achieve good results

Both i & ii

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following complimentary close is accurate in general letter writing?
Yours sincerely,

Sincerely,

Yours respectfully,

All of the above

Question No: 14 ( Marks: 1 ) - Please choose one
Which type of letter provides the recipient with a specific context in which to place
the larger document and simultaneously gives the sender a permanent record of
having sent the material?

Letter of recommendation

Transmittal letter

Technical-information letter

Acceptance letter
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following letter is the reply to a complaint?

Inquiry letter

Adjustment letter
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Collection letter

Transmittal letter
Question No: 16 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?

Completeness

Correctness

Conciseness

Concreteness

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(9th)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the followings get straight to the point because the audience usually wants
to respond?

Credit requests

Direct requests

Plain requests

Formal requests

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?

Direct approach

Indirect approach

Persuasive approach

Instuctive approach
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is the process of drafting your message?

Planning

Composing

Editing

Revising
Question No: 4 ( Marks: 1 ) - Please choose one
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if the document willSocial
be sentNetwork
to outside Worldwide!
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Manuscript

Letter

Presentation

Memorandum
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is extremely important in decisions to hire, admit an
individual and to award a scholarship?
Letter of Recommendation

Letter of Acceptance

Joining Letter

Appointment Letter
Question No: 6 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?

What's your address?

Where are you from?

Where do you belong to?

Please sign here.

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following should be adopted to compose concrete, convincing
messages?
All of the above

Use specific figures

Put action to words

Use vivid image building words

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is promoted by simple, direct language?

Structural clarity

Stylistic clarity

Contextual clarity

Textual clarity

Question No: 9 ( Marks: 1 ) - Please choose one

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Which of the following is a nonverbal communication conveyed by posture and

movement?
Expressions

Body language

Nodding of head

Smile

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following should be essentially considered during speeches and
presentations?

Dress

Time

Appearance

Microphone
Question No: 11 ( Marks: 1 ) - Please choose one
What is the emphasis of a Functional resume?

Place the name and professional objectives at the top

Provide functions and tasks the applicant can perform

Put the most important information first

Make your name and professional achievements prominent

Question No: 12 ( Marks: 1 ) - Please choose one
What is the extremely important implicit goal of a business document?

To provide information

To establish a relationship

To give instructions

To persuade the reader

Question No: 13 ( Marks: 1 ) - Please choose one
Why important observations, suggestions, or objections should be written?

To persuade the reader

To create permanent records

To make communication more effective

To establish credibility
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Question No: 14 ( Marks: 1 ) - Please choose one

How many punctuation styles are usually used in business communication?
One

Two

Three

Four
Question No: 15 ( Marks: 1 ) - Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
Main idea, consideration, needs and appeals, logic

Semantics, emotion and logics, clarity, consideration

Needs and appeals, emotion and logic, credibility, semantics

Credibility, logics, main idea, emotion

Question No: 16 ( Marks: 1 ) - Please choose one

Which guideline should be followed to ensure Courtesy?

Be sincerely tactful, thoughtful and appreciative

Use expressions that show respect

Omit irritating expressions

All of the above

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(10th)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following has audience learning as its primary goal?

Instructive speaking

Informative speaking

Persuasive speaking

Influential speaking

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following motivates the audience to accept your message?

Graphics

Good organization
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Better use of visual aids

All of the above

Question No: 3 ( Marks: 1 ) - Please choose one

Which format should be used if the document will be sent to outside individuals?

Letter

Presentation

Memorandum

Manuscript
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is extremely important in decisions
to hire, admit an individual and to award a scholarship?

Letter of Recommendation

Letter of Acceptance

Joining Letter

Appointment Letter

Question No: 5 ( Marks: 1 ) - Please choose one

A customer is entitled to request an adjustment whenever he receives a product or
experience service that doesn’t live up to the -------------------------- .

trader’s demands (not sure)

supplier’s standards

seller’s demands

trader’s standards

Question No: 6( Marks: 1 ) - Please choose one

Which phrase is correct?

He's worked at that company for fifteen years.

He's working at that company for fifteen years.

He works at that company for fifteen years

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Question No: 7( Marks: 1 ) - Please choose one

Which form is correct in most situations?

Could you help me?

Help me?

Excuse me; I was wondering if you could possibly help me?

I need help.

Question No: 8 ( Marks: 1 ) - Please choose one

Which signature is the most formal?

Love,

Yours faithfully,

Best wishes,

Best regards,

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following has a single subject and a single predicate?

Complicated sentence

Simple sentence

Complex sentence

Compound sentence

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is associated with scholarly writing?
Informal writing

Formal writing

Archaic writing

Technical writing

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following should be essentially considered during speeches and
presentations?
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Dress

Time

Appearance

Microphone

Question No: 12 ( Marks: 1 ) - Please choose one

What strategies should be opted for writing to Technicians?
Keep introductions and background information brief
Make information accessible

Provide short definitions or explanations of any unfamiliar term

All of the above

Question No: 13 ( Marks: 1 ) - Please choose one

How many aspects does Accuracy have?

Question No: 14 ( Marks: 1 ) - Please choose one

To whom usually good will letters are written?
Customer

Manager

Director

Chairman

Question No: 15 ( Marks: 1 ) - Please choose one

If your message is specific, definite and vivid; which of the following principle has
been applied?

Completeness

Correctness
Conciseness
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Question No: 16 ( Marks: 1 ) - Please choose one

What is meant by the term 'Connotative'?

It refers to the literal meaning of words.

It refers to the associations that are connected to a certain word.

It refers to general meaning of words.

It refers to cognitive meaning of words.

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MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 2)
Question No: 1 ( Marks: 1 ) - Please choose one
What is meant by the term 'Denotative'?
► It refers to the literal meaning of a word. ========
► It refers to the surface meaning of the word.
► It refers to cognitive meaning of words.
► It refers simple meaning of words.

Question No: 2 ( Marks: 1 ) - Please choose one

Where can we apply seven C’s?

► To Non verbal communication

► To Oral communication
► To Written communication
► To written and oral communication ========

Question No: 3 ( Marks: 1 ) - Please choose one

How the credibility of the communicator can be systematically analyzed?

► Through written communication

► Through communication probe =========
► Through oral communication
► Through non verbal communication

Question No: 4 ( Marks: 1 ) - Please choose one

While writing persuasive messages which four things should be kept in mind about
your audience?

► Main idea, consideration, needs and appeals, logic

► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics ============
► Credibility, logics, main idea, emotion

Question No: 5 ( Marks: 1 ) - Please choose one

To whom usually good will letters are written?

► Customer ===========
► Manager
► Director
► Chairman

Question No: 6 ( Marks: 1 ) - Please choose one

Which type of letter not only conveys information, but also establishes a contractual
relationship between you and the organization or person offering you the position?
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► Job application letter

► Acceptance letter ============
► Inquiry letter
► Transmittal letter

Question No: 7 ( Marks: 1 ) - Please choose one

Why do Experts read technical and scientific documents?

► To maintain and expand their own general expertise

► To obtain specific answers to their own research and writing
► To evaluate a document's technical or scientific content.
► All of the above =============

Question No: 8 ( Marks: 1 ) - Please choose one

What is the emphasis of a Functional resume?

► Place the name and professional objectives at the top

► Provide functions and tasks the applicant can perform ============
► Put the most important information first
► Make your name and professional achievements prominent

Question No: 9 ( Marks: 1 ) - Please choose one

How many steps are essential for successful oral statement?

► Five
► Six
► Seven
► Eight

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?

► Denotation
► Connotation
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► Implementation =========
► Abstraction

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is used as brief, informal reports within an organization?

► Letter
► Memo ============
► Proposal
► Report

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following is the primary vehicle for communication within an
organization?

► Letter
► Report
► Memorandum ============
► Proposal

Question No: 13 ( Marks: 1 ) - Please choose one

Which phrase should be used while making a presentation ?

► Please feel free to interrupt me with questions.

► Don't disturb me while I'm presenting these statistics.
► No, you're wrong. We need more staff.
► Please! No interruptions during the presentation.

Question No: 14 ( Marks: 1 ) - Please choose one

Which phrase is correct?

► When were you born? ===========

►When you are born?
► When are you born?
► When you born?

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is best when you don’t need immediate feedback, but you
do need speed?

► Written massage
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► Electronic message ===========

► Oral massage
► informal massage

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following suggests the following statement?
"First group the ideas and then put them in sequence."

► Revising a message
► Editing a message
► Organizing a message ==============
► Planning a message

MIDTERM EXAMINATION
Fall 2009
ENG201- Business and Technical English Writing (Session - 3)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the followings are an essential component of employment process?
► Reflections
► References
► Fractions
► Recommendations - Correct

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following is the basis of Courtesy?

► Inclined attitude

► Biased attitude

► You-attitude - Correct
► Offensive attitude

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the followings are included in Functional words?

► Conjunctions, prepositions, nouns, pronouns

► Conjunctions, prepositions, articles, pronouns - Correct
► Conjunctions, prepositions, articles, adjectives
► Conjunctions, interjections, articles, pronouns

Question No: 4 ( Marks: 1 ) - Please choose one

A fault in the communication procedure where the meaning of the message is lost
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‘in translation’ from intention to language or from language to understanding is

called............

► Distortion - Correct
► Noise
► Redundancy
► Feedback

Question No: 5 ( Marks: 1 ) - Please choose one

What is the emphasis of a Functional resume?

► Place the name and professional objectives at the top

► Provide functions and tasks the applicant can perform- Correct
► Put the most important information first
► Make your name and professional achievements prominent

Question No: 6 ( Marks: 1 ) - Please choose one

What is the goal of a Non-conventional resume?

► Provide functions and tasks the applicant can perform

► Place the name and professional objectives at the top
► Put the most important information first
► Make your name and professional achievements prominent

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the followings are real but unnamed readers?

► Phantom Readers- Correct

► Future Readers
► Complex Readers
► Technical Readers

Question No: 8 ( Marks: 1 ) - Please choose one

Why Comparison is useful for paragraph development?

► It emphasizes similarities - Correct

► It emphasizes differences
► It emphasizes advantages
► It emphasizes disadvantages

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following complimentary close is accurate in general letter writing?
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► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above- Correct

Question No: 10 ( Marks: 1 ) - Please choose one

How the credibility of the communicator can be systematically analyzed?

► Through written communication

► Through communication probe- Correct
► Through oral communication
► Through non verbal communication

Question No: 11 ( Marks: 1 ) - Please choose one

What is meant by the term 'Connotative'?
► It refers to the literal meaning of words.
► It refers to the associations that are connected to a certain word.- Correct
► It refers to general meaning of words.
► It refers to cognitive meaning of words.

Question No: 12 ( Marks: 1 ) - Please choose one

In which of the following message categories would you place sales and marketing
messages?

► Persuasive - Correct
► Positive
► Negative
► Routine

Question No: 13 ( Marks: 1 ) - Please choose one

Which plan or model is mostly used in business messages?

► The logical plan or its variation

► The emotional appeal or its variation
► The AIDA model or its variation
► All of the above - Correct

Question No: 14 ( Marks: 1 ) - Please choose one

What can be considered as the heart of a report?

► A variety of components
► Introduction, body, and a close - Correct
► Only the body of the report
► The introduction of a report

Question No: 15
( Marks: 1 ) - Please choose one
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When you are writing a routine message, what kind of approach will be used?

► The direct approach - Correct

► The indirect approach
► The long approach
► None of the above

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following you should avoid when writing a claim letter?

► Direct request
► Professional tone
► A complaining tone - Correct
► Specific details

MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 4)
Question No: 1 ( Marks: 1 ) - Please choose one
A letter or report to a customer from an employer belongs to which kind of
communication?
► official communication ===========
► officer communication
► administrator communication
► manager communication

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following aims at gathering specific information?

► Letter of claim
► Letter of request
► Letter of inquiry ===========
► Letter of information

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is best when you want immediate feedback?

► Oral medium ========

► Written medium
► Electronic medium
► All of the above

Question No: 4 ( Marks: 1 ) - Please choose one

Which phrase is correct?
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► When were you born? =========

► When you are born?
► When are you born?
► When you born? =========

Question No: 5 ( Marks: 1 ) - Please choose one

Which is farthest in the past?

► couple of days
► last week
► a day before yesterday
► a month ago =======

Question No: 6 ( Marks: 1 ) - Please choose one

Which phrase is used during a presentation?
► Thanks for giving me a hand.
► Thank you very much for your time today. ========
► Thank you for your quick response.
► Thank you for your corporation.

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the followings are included in Functional words?

► Conjunctions, prepositions, nouns, pronouns

► Conjunctions, prepositions, articles, pronouns ==========
► Conjunctions, prepositions, articles, adjectives =========
► Conjunctions, interjections, articles, pronouns

Question No: 8 ( Marks: 1 ) - Please choose one

Which of the following is achieved through a balance between precise language and
familiar language?

► Clarity ==============
► Correctness
► Concreteness
► Conciseness

Question No: 9 ( Marks: 1 ) - Please choose one

Letters are usually just one page and consist of three sections ---------------

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► Salutation, subject matter, references

► Front matter, summary, conclusion
► Body, references, end matter
► Front matter, body, end matter

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is used in a letter to emphasize a point or to include a brief
personal message?

► Foot notes
► Post script
► End notes
► All of the above

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following should be essentially considered during speeches and
presentations?

► Dress
► Time
► Appearance
► Microphone

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the followings use Salutations?

► Memorandums
► Letters
► Informal speech
► Proposals

Question No: 13 ( Marks: 1 ) - Please choose one

What strategies should be opted for writing to Technicians?

► Keep introductions and background information brief

► Make information accessible
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► Provide short definitions or explanations of any unfamiliar term

► All of the above

Question No: 14 ( Marks: 1 ) - Please choose one

Claim letter is also called:

► Transmittal letter
► Credit refusing letter
► Adjustment letter
► Complaint letter

Question No: 15 ( Marks: 1 ) - Please choose one

While writing persuasive messages which four things should be kept in mind about
your audience?

► Main idea, consideration, needs and appeals, logic

► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics
► Credibility, logics, main idea, emotion

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following can be defined as follows

“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’,
rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility

MIDTERM EXAMINATION
Fall 2009
ENG201- Business and Technical English Writing

Question No: 1 ( Marks: 1 ) - Please choose one

Which question is used to ask about residential status?
► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here.
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is promoted by simple, direct language?

► Structural clarity
► Stylistic clarity
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► Contextual clarity
► Textual clarity
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following can be defined as "the words one chooses to state one’s
message, say much more than their dictionary definitions".

► Semantics
► Phonetics
► Synonyms
► Phonemes

Question No: 4 ( Marks: 1 ) - Please choose one

Why important observations, suggestions, or objections should be written?

► To persuade the reader

► To create permanent records
► To make communication more effective
► To establish credibility

Question No: 5 ( Marks: 1 ) - Please choose one

How can you make the following statement Concise?

‘There are only four rules of our company and every employee is bound to follow
these rules.’

► Four rules must be observed.

► There are four rules that must be observed.
► You must follow the rules.
► Follow the rules.

Question No: 6 ( Marks: 1 ) - Please choose one

Which format should be used if the document will be sent to outside individuals?
► Letter
► Presentation
► Memorandum
► Manuscript

Question No: 7 ( Marks: 1 ) - Please choose one

Which Three types of readers usually exist?

► Phantom Readers, Future Readers, Complicated Readers

► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers
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Question No: 8 ( Marks: 1 ) - Please choose one

Select the statement about the communication process that is NOT true.

► Communication takes many forms-oral, written and computer.

► Communication is vital to every part of business.
► Your performance in business will not be judged by your communication
ability.
► Performance is judged by communication ability.

Question No: 9 ( Marks: 1 ) - Please choose one

Biased language that might offend the audience is based on ---------------

► Cultural bias, gender bias

► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the followings are usually more vivid than long ones and improve the
readability of a document?

► Short words
► Content words
► Structure words
► Practical words

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is used as brief, informal reports within an organization?

► Letter
► Memo
► Proposal
► Report

Question No: 12 ( Marks: 1 ) - Please choose one

To whom usually good will letters are written?
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► Customer
► Manager
► Director
► Chairman

Question No: 13 ( Marks: 1 ) - Please choose one

If your message is specific, definite and vivid; which of the following principle has
been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness

Question No: 14 ( Marks: 1 ) - Please choose one

Above Which of the following can make a meeting unsuccessful?

► Deciding on purpose before the meeting

► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the
job
► All of the above

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following factors enables you to evaluate the effectiveness of your
message?

► Feedback
► Encoding
► Transmission
► Decoding

Question No: 16 ( Marks: 1 ) - Please choose one

Which guideline should be followed to ensure Courtesy?
► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the

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MIDTERM
EXAMINATION Fall 2009
ENG201- Business and Technical English Writing (Session -
4)

Question No: 1 ( Marks: 1 ) - Please choose one

Which of the followings are usually more vivid than long ones and improve
the readability of a document?

► Short words
► Content words
► Structure words-correct
► Practical words

Question No: 2 ( Marks: 1 ) - Please choose one

Which format should be used if the document will be sent to outside individuals?
► Letter
-correct
► Presentation
► Memorandum
► Manuscript

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following can be defined as "the words one chooses to state
one’s message, say much more than their dictionary definitions".

► Semantics-correct
► Phonetics

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► Synonyms
► Phonemes

Question No: 4 ( Marks: 1 ) - Please choose one

Which question is used to ask about residential status?
► What's your address?
► Where are you from? -
► Where do you belong to?
► Please sign here.

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is promoted by simple, direct language?

► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity-correct

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following is used as brief, informal reports within an organization?

► Letter
► Memo-correct
► Proposal
► Report

Question No: 8 ( Marks: 1 ) - Please choose one

Select the statement about the communication process that is NOT true.

► Communication takes many forms-oral, written and computer.

► Communication is vital to every part of business.
► Your performance in business will not be judged by
your communication ability.
► Performance is judged by communication ability.

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Question No: 9 ( Marks: 1 ) - Please choose one

Biased language that might offend the audience is based on ---------------

► Cultural bias, gender bias-

correct
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Question No: 10 ( Marks: 1 ) - Please choose one

Why important observations, suggestions, or objections should be written?

► To persuade the reader

► To create permanent records-correct
► To make communication more effective
► To establish credibility

Question No: 11 ( Marks: 1 ) - Please choose one

Which Three types of readers usually exist?

► Phantom Readers, Future Readers, Complicated Readers

► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers-correct

Question No: 12 ( Marks: 1 ) - Please choose one

To whom usually good will letters are written?

► Customer-correct
► Manager
► Director
► Chairman

Question No: 13 ( Marks: 1 ) - Please choose one

If your message is specific, definite and vivid; which of the following principle
has been applied?
► Completeness
► Correctness

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► Conciseness
► Concreteness-correct
Question No: 5 ( Marks: 1 ) - Please choose one
Question No: 14 ( Marks: 1 ) - Please choose one
Which guideline should be followed to ensure
Courtesy?
► Be sincerely tactful, thoughtful and
appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above-
correct

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following factors enables you to evaluate the effectiveness of
your message?

► Feedback -correct
► Encoding
► Transmission
► Decoding

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following can make a meeting unsuccessful?

► Deciding on purpose before the meeting

► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the job

► All of the above-correct

MIDTERM
EXAMINATION Spring
2010
ENG201- Business and Technical English Writing (Session -
4)
Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?

► Denotation
► Connotation

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► Implementation (not sure)
► Abstraction

Question
Question No:No:
5 2 ( Marks:
( Marks:1 1
) ) - Please
- Please choose
choose oneone
Which of the following is generally organized by direct approach
and receives a favorable reaction?

► Business message
► Bad news message
► Good news message
► Routine message

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the followings are real but unnamed readers?

► Phantom Readers
► Future Readers
► Complex Readers
► Technical Readers

Question No: 4 ( Marks: 1 ) - Please choose one

How many aspects does Accuracy have?

►6
►5
►4
►3

What can be considered as the heart of a report?

► The introduction of a report

► A variety of components
► Introduction, body, and a close
► Only the body of the report

Question No: 6 ( Marks: 1 ) - Please choose one

What is the last thing you need to do before you get ready to distribute your
document?

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► Designing
► Revising
Question No: 5 ( Marks: 1 ) - Please choose one
► Proofreading
► All of the above

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following is not used in external business communication?

► Enquiries letter
► Curriculum Vitae
► Memo
► Complaint letter

Question No: 8 ( Marks: 1 ) - Please choose one

Choose the correct option.
To decode a message is to:
► reject a message
► translate ideas into code
► evaluate a message
► interpret a message

Question No: 9 ( Marks: 1 ) - Please choose one

Which type of Visual aid is the most difficult to execute effectively?
► Graphics
► Projections
► Handouts
► Film and video

Question No: 10 ( Marks: 1 ) - Please choose one

Which one of the following can create immense difference between class
room communication and job communication?

► Age of audience

► Behavior of audience

► Size of audience

► None of the above

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Eng201 fresh midterm
Which of the followings are usually more vivid than long
ones and improve the readability of a document?
► Short words
Question No: 5 ( Marks: 1 ) - Please choose one
► Content words
► Structure words
► Practical words

Which question is used to ask about residential status?

► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here.

How can you make the following statement Concise?

‘There are only four rules of our company and every
employee is bound to follow these rules.’
► Four rules must be observed.
► There are four rules that must be observed.
► You must follow the rules.
► Follow the rules.

Biased language that might offend the audience is based on

--------------
► Cultural bias, gender bias
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Why important observations, suggestions, or objections

should be written?
► To persuade the reader
► To create permanent records
► To make communication more effective
► To establish credibility

Which format should be used if the document will be sent to

outside individuals?
► Letter
► Presentation
► Memorandum
► Manuscript

Which of the following can be defined as "the words one

chooses to state one’s message, say much more than their
dictionary definitions".
► Semantics

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► Phonetics
► Synonyms
► Phonemes
► Chairman
Question No: 5 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of
the following principle has been
applied?
► Completeness
► Correctness
► Conciseness
► Concreteness

Which of the following is promoted by simple, direct

language?
► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity

Which of the following is used as brief, informal reports

within an organization?
► Letter
► Memo
► Proposal
► Report

Select the statement about the communication process that

is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your
communication ability.
► Performance is judged by communication ability.

Which guideline should be followed to ensure Courtesy?

► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above

Which of the following factors enables you to evaluate the

effectiveness of your
message?
► Feedback
► Encoding
► Transmission

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► Decoding

Which Three types of readers usually exist?

► Phantom Readers, Future Readers, Complicated Readers
Question No: 5 ( Marks: 1 ) - Please choose one
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers

To whom usually good will letters are written?

► Customer
► Manager
► Director

Which of the following can make a meeting unsuccessful?

► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message
would have done the
job
► All of the above

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Question # 1: best communicated across cultures by using the tone, organization,
and other cultural conventions that your audience expects?
Answers
a)bad-newsNo:
Question messages
5 ( Marks: 1 ) - Please choose one
b)good-news messages
c)a,b both
d)None of them

Question # 2: The indirect plan consists __ parts?

Answers
a)5
b)2
c)3
d)4

Question # 3: Part of indirect plan, except!

Answers
a) A buffer
b) Reasons supporting the negative decision
c) A clear, diplomatic statement of the negative decision
d) Weak speaking

Question # 4:• Needs and appeals • Emotion and logic • Credibility • Semantics
Related to?
Answers
a) Audience
b) Judges
c) Advocates
d) Business Man

Question # 6:The ways of gaining credibility are:

Answers
a)Being enthusiastic
b)Being sincere
c)Being an expert
d)All of them

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ji

1. There
Question No:are
5 several ways1 of
( Marks: ) looking at this
- Please and..........
choose one

(a) you'll have to opt.

(b) you'll have to take.
(c) you'll have to choose.
(d) you'll have to accept.

2. Nobody's going to call me names and..........

(a) get on with it.

(b) get up with it.
(c) get away from it.
(d) get away with it.

3. You can't agree with both of them..........

(a) make your opinion up

(b) make your mind up
(c) make your brain up
(d) make your thoughts up

4. Don't worry about not getting enough support..........

(a) I'm with you all the way

(b) I'm with you the whole route
(c) I'm with you all the path
(d) I'm with you the whole road

5. You're not telling me you didn't laugh once..........

(a) I bet you will

(b) I bet you did
(c) I bet you have
(d) I bet you do

1. a). Either of us were capable of winning.

b). Either of us are capable of winning.
c). Either of us have been capable of winning.
d). Either of us is capable of winning.

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2. a). All of the class is willing to take part in the prank.

b). All of the classes is willing to take part in the prank.
c). All
Question No:of the
5 class are willing
( Marks: 1 ) -to take part
Please in the one
choose prank.
d). All of the classes has been willing to take part in the prank.

3. a) One-third of the voters tend not to cast their ballots in national elections.
b) One-third of the voters tends not to cast their ballots in national elections.
c) One-third of the voters tends not to cast its ballots in national elections.
d) One-third of the voters tends not to cast its ballot in national elections.

4. a) Here is the paper clips you requested.

b) Here's the paper clips you requested.
c) Here are the paper clips you requested.
d) Here are the box of paper clips you requested.

5. a) She is one of those doctors that make house calls.

b) She is one of those doctors who make house calls.
c) She is one of those doctors who makes house calls.
d) She is one of those doctors that makes house calls.

1. I'll ______________ their cat while they are away on holiday.

(a) be looking into

(b) be looking at
(c) be looking after
(d) be looking over

2. By the time she arrives, we ________________ our homework.

(a) finish
(b) will have finished
(c) will finish
(d) were finished

3. If she ___________ about his financial situation, she would have helped him out.

(a) knew
(b) had been knowing
(c) had known

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(d) have known

4. I'm afraid I can't understand you

Question No: 5 ( Marks: 1 ) - Please choose one
(a) if you speak unclear.
(b) unless you speak more clearly.
(c) if you don't speak clear.
(d) if you speak clearly.

5. She _________________ lunch by the time we arrived.

(a) had finished

(b) finished
(c) have finished
(d) finishing

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ENG201 1ST QUIZEZ
How many steps are essential for successful oral statement?

5
Question No: 5 ( Marks: 1 ) - Please choose one
6
7
8

Which of the following usually accompanies a document?

Cover letter
Adjustment letter
Correction letter
Credit letter

Which transitional word is used to show comparison and contrast?

1. In other words
2. At the same time
3. Especially
4. Conversely

Which of the following presents the main idea before the supporting data?

Strategic plan
Indirect plan
Direct plan
Business plan

Which is the usual range of the number of recommendations required by the employers
and university?

1-7
1-5
5-7
1-2

Which is the following is a correct length or an average sentence?

17 to 20 words
11 to 20 words
20 to 25 words
20 to 30 words

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Which of the following should be kept in mind to achieve Completeness?

Provide all necessary information

Use accurate
Question No:grammar
5 ( Marks: 1 ) - Please choose one
Avoid unnecessary details
Use ‘You attitude’

Which of the following complimentary close is accurate letter writing?

Yours sincerely,
Sincerely,
Yours respectfully,
All of the above

Which of the following are real but unnamed readers?

1. Phantom Readers
2. Future Readers
3. Complex Readers
4. Technical Readers

Which of the following us best when you want immediate feedback?

1. Oral medium
2. Written medium
3. Electronic medium
4. All of the above

Which guideless should be followed to achieve Courtesy?

1. Be sincerely tactful, thoughtful and appreciative.

2. Use expressions that show respect.
3. Choose nondiscriminatory expressions.
4. All of the above

Which one of the following is a specialized document prepared to share relevant

information with the media?

1. An e-mail
2. A letter
3. A news release
4. A memo

Which one of the following offers information without analysis or recommendations?

1. Analytical report

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2. Informal report
3. Proposal
4. None of the above
Question No: 5 ( Marks: 1 ) - Please choose one
Which one of the following media would be the best choice when you have to deny a
promotion to a long-term employee?

1. A voice-mail message
2. A fact-to-face meeting
3. An E-mail
4. A faxed message

Which of the following should be avoided while writing business message?

1. Pompous language
2. Intimacy
3. Preaching and bragging
4. All of the above

Which change can make a sentence correct? “Both an essay and paragraph is required for
successful graduation”

1. Change “is” to “are”

2. Change “is” to “will being”
3. Change “is required” to “would have been requiring”
4. Change “is required” to “had requiring”

Which is the following is best when you want immediate feedback?

1. Oral medium
2. Written medium
3. Electronic medium
4. All of the above

Which of the following have both; a denotative meaning and a connotative meaning?

Closed words
Content words
Structure words
Strong words

Which of the following you should avoid while written a claim letter?

1. Professional tone
2. Direct request
3. Specific request

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4. A complaining tone

Which of the following can be defined as follows? |it is not merely politeness with
mechanicalNo:
Question insertion of ‘please’
5 ( Marks: 1 ) and- Please
‘thank you’, rather
choose oneit is politeness that grows out of
respect and concern for others.|

1. Clarity
2. Courtesy
3. Consideration
4. Credibility

Letter is written when you want to recognize some one for his help or support when you
were in trouble.

Recommendation
Approval
Appreciation
Acknowledgment

It’s getting very late……..

1. I “ll have to speed you

2. I “ll have to accelerate you
3. I “ll have to hurry
4. I “ll have to push you

Which type of letter states the positive aspects of the applicant’s personality and how
he/she would be an asset for the organization?

1. Letter of recommendation
2. Letter of acknowledgement

…… can be achieved if the writer has conceptual mastery over the subject, vocabulary,
his or her ability to analyze and sharp data with a minimum of distortion.

1. Stylistic Accuracy
2. Document Accuracy
3. Structural Accuracy
4. Technical Accuracy

What does ‘Good organization’ mean?

1. The subject and purpose are clear

2. All information is related to the subject and purpose
3. Al necessary information is include
4. All of the above

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Which of the following are principal meeting documents?

1. Agenda and minutes
2. Memo
Question No:and
5 minutes
( Marks: 1 ) - Please choose one
3. Memo and agenda
4. Agenda and politic

Which one of the the following phrases are likely to offend and should be avoided?

1. We allow, we must reject

2. I prefer, we must deny
3. I must refuse, we must deny
4. We welcome. I must refuse

Which is good advice when writing a memorandum?

Use a profit style for your colleagues. You can correct verbs, but do not be too
informal.
Use a formal register and sign: Your’s faithfully.

What is wrong with the following sentence: Since the beginning of this term.

1. A coma is missing
2. “Beginning” is spelled incorrectly
3. It is an incomplete sentence
4. Since” should be changed to “at”

Which change can make the sentence correct? |The administration of the school district
asks that each student bring their identification before enrolling in the ALC.|

1. Change “enrolling” to “is enrolling”

2. Change “their” to “his or her”
3. Change “ask” to “asked”
4. Change “their” to “him or she”

Which of the following is associated with scholarly writing?

1. Informal writing
2. Formal writing
3. Archaic writing
4. Technical writing

Which of the following have both; a denotative meaning and a connotative meaning?

1. Closed words
2. Content words

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3. Structure words
4. Strong words

In how many
Question No:parts
5 the overall1structure
( Marks: of a proposal
) - Please choose can
onebe broken down?
1. 2
2. 3
3. 4
4. 5

Don’t worry what other people think……

1. Just take no note of them

2. Just take no sign of them
3. Just take no hint of them
4. Just take no notice of them

Which format should be used if the information is being sent inside an organization?

1. Memorandum
2. Report
3. Letter
4. Proposals

The conclusion or ending paragraph should being the communication to a polite and ……
close.

1. Businesslike
2. Interminable
3. Measurable
4. Subtle

For what type of audience the direct approach is suitable?

1. For the uninterested audiences

2. For the displeased audiences
3. For the unwilling audiences
4. For the neutral audiences (not sure)

Which of the following are an essential component of employment process?

1. Reflection
2. References
3. Fraction
4. Recommendations

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Marie wanted to buy a new book,______ she could not remember the title or the name of
the author.
Question No: 5 ( Marks: 1 ) - Please choose one
1. But
2. Nor
3. For
4. So

Which of the following letter accompanies a larger item, usually a document?

1. Job application letter

2. Acceptance letter
3. Transmittal letter
4. Inquiry letter

Where is the bad news placed in a negative message while using the direct approach?

1. In the middle of the message

2. In the beginning of the message
3. In the end of the message
4. In the postscript of the message

Claim letter is also called:

1. Transmittal letter
2. Credit refusing letter
3. Adjustment letter
4. Complaint letter

How many aspects does Accuracy have?

6
5
4
3

Which of the following are include in Functional words?

1. Conjunctions, prepositions, nouns, pronouns

2. Conjunctions, prepositions, articles, pronouns
3. Conjunctions, prepositions, articlkes, adjectives
4. Conjunctions, interjections, articlkes, pronouns

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Content words (nouns, verbs, adjectives, adverbs) have both a denotative meaning as well
as connotative meaning.

1. False
Question No: 5 ( Marks: 1 ) - Please choose one
2. True
Which of the following is NOT used in external business communication?

Memo
Curriculum Vitae
Complaint letter
Enquiries letter

Which one of the following provides instances to clarify topic statement?

1. Analysis
2. Exemplification
3. Enumeration
4. Comparison and contrast

Which of the following trails help in building good will?

Discriminatory expressions
Thoughtfulness and Appreciation
Irritating expression
Personal attitude

E-mail message typically take the form of ….. ?

1. Proposal
2. Letter
3. Memoranda
4. Report

Which ‘transitional word’ is used to indicate ‘cause or reason’?

1. Due to
2. Consequently
3. Thus
4. Accordingly

A message is a single that serves as:

1. Stimuli for a receiver

2. Noise reduction
3. Stimuli for a speaker
4. Stimuli for a mass audience

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Which is the first step in using the indirect plan?

1. PutNo:
Question the audience
5 ( Marks:in an1according method
) - Please choose one
2. Reason supporting the negative decision
3. A helpful, friendly, and positive close
4. All of the above

Where is the bad news placed in a negative message while using the indirect approach?

1. In the end of the message

2. After the buffer, information, and explanation
3. In the beginning of the message
4. As a postscript to the message

Which is the appropriate length for letter of recommendation?

1. One or two paragraph

2. Two or three paragraph
3. Three or four paragraph
4. One or two pages

Which of the following provides you information, analysis, and recommendations?

1. Informal report
2. Proposal
3. Analytical report
4. All of the above

Why information in a message should be well organized?

1. It helps motivation the audience to accept your message

2. It helps to get your ideas across without upsetting the audience
3. People will understand exactly what you mean
4. All of the above

Which of the following can be achieved by expressing ideas logically in a specific

pattern?

1. Clarity
2. Coherence
3. Conciseness
4. Accuracy

Which of the endings best goes with the opening 'Dear Personnel Director, in Letter
Writing?

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Best wishes,
Best regards,
Question No: 5 ( Marks: 1 ) - Please choose one
I cannot understand my neighbour's accent. I wish she would _____.

1. clearer speak
2. more clearly speak
3. speak more clearly
4. speak clearer

Which of the following is the most important part of indirect plan?

1. Acknowledgements
2. Buffer
3. Positive Close
4. Reasons

What is the first step in using the indirect plan?

1. Put the audience in an accepting mood

2. Reasons supporting the negative decision
3. A helpful, friendly, and positive close
4. All of the above

Which of the following things are at the core of concreteness? (if this word was
correctness then answer is “all of above”as mention in handouts. but with concreteness I
don’tknow.wh8 exactly will come here)

1. Grammar
2. Punctuation
3. Spelling
4. All of the above

How many punctuation styles are usually used in business communication?

1. One
2. Two
3. Three
4. Four

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Eng201 fresh midterm paper
Which of the followings are usually more vivid than long ones and improve
the readability
Question No: 5of a( Marks:
document?
1 ) - Please choose one
► Short words
► Content words
► Structure words
► Practical words

Which question is used to ask about residential status?

► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here.

How can you make the following statement

Concise?
‘There are only four rules of our company and every employee is bound to
follow these rules.’
1. ► Four rules must be observed.
2. ► There are four rules that must be observed.
3. ► You must follow the rules.
4. ► Follow the rules.

Biased language that might offend the audience is based on --------------

1. ► Cultural bias, gender bias
2. ► Cultural bias, nationality bias
3. ► Unity bias, nationality bias
4. ► None of them

Why important observations, suggestions, or objections should be written?

1. ► To persuade the reader

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2. ► To create permanent records

3. ► To make communication more effective
4. ► To
Question establish
No: credibility
5 ( Marks: 1 ) - Please choose one

Which format should be used if the document will be sent to outside

individuals?
1. ► Letter
2. ► Presentation
3. ► Memorandum
4. ► Manuscript

Which of the following can be defined as "the words one chooses to state
one’s message, say much more than their dictionary definitions".
1. ► Semantics
2. ► Phonetics
3. ► Synonyms
4. ► Phonemes
5. ► Chairman

If your message is specific, definite and vivid; which of the following

principle has been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness

Which of the following is promoted by simple, direct language?

► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity

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Which of the following is used as brief, informal reports within an

organization?
Question No: 5 ( Marks: 1 ) - Please choose one
► Letter
► Memo
► Proposal
► Report

Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your
communication ability.
► Performance is judged by communication ability.

Which guideline should be followed to ensure Courtesy?

► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above

Which of the following factors enables you to evaluate the effectiveness

of your message?
► Feedback
► Encoding
► Transmission
► Decoding

Which Three types of readers usually exist?

► Phantom Readers, Future Readers, Complicated Readers

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► Future Readers, Complex Readers, Complicated Readers

► Future Readers, Complex Readers, Technical Readers
► Phantom
Question No: Readers,
5 ( Marks:Future Readers,
1 ) - Please Complex
choose one Readers

To whom usually good will letters are written?

► Customer
► Manager
► Director

Which of the following can make a meeting unsuccessful?

► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would
have done the job
► All of the above

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