The Future of Training

and Development
Chapter 11
6th Edition
Raymond A. Noe
McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
Introduction
• Sustainability: Company’s ability to make a profit without
sacrificing the resources of:
– Its employees
– The community
– The environment

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Increased Use of New Technologies for
Training Delivery
 The use of new technologies will increase for several reasons:
 The cost of new technologies will decrease
 Technology will help employees to better serve customers and
generate new business
 It can reduce training costs
 It allows trainers to build into training the desirable features of a
learning environment
 Training can be delivered at any place and time

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Table 11.1 - Future Trends That Will Affect
Training

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Increased Demand for Training for Virtual
Work Arrangements
 Virtual work arrangements: Virtual teams and
telecommuting
 Telecommuting: Work that is conducted in a remote location
where the employee has limited contact with peers but is able to
communicate electronically

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Increased Demand for Training for Virtual
Work Arrangements
 Location, organization structure, and employment relationships
are not limiting factors in virtual work arrangements
 Two training challenges:
 Companies must invest in training delivery methods that facilitate
digital collaboration
 Digital collaboration: Interaction between two or more people mediated
by a computer
 Teams and employees must be provided with tools needed for
finding knowledge

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Increased Emphasis on Speed in Design, Focus in
Content, and Use of Multiple Delivery Methods
 Rapid instructional design (RID): Group of techniques that
allows training to be built more quickly
 Two important principles in RID:
 Instructional content and process can be developed independent of
each other
 Resources devoted to design and delivery of instruction can be
reallocated as appropriate

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Table 11.2 - Examples of RID Strategies

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Increased Emphasis on Capturing and
Sharing Intellectual Capital
 Sharing knowledge and contributing to intellectual capital will
become more common as collaborative social networking
technology and Web 2.0 tools make this simpler to implement
 Social network analysis: Map of informal connections
between employees
 Trainers must be technologically literate

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Increased Use of True Performance Support
and Social Learning
 Embedded learning: Occurs on the job as needed
 Involves collaboration and nonlearning technologies
 Integrated with knowledge management
 Social learning: Learning with and from others
 Embedded learning may become prevalent as:
 Companies cannot have employees spend hours on
learning that is not directly relevant to their current
job demands

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Increased Use of True Performance Support
 In the future, employees will:
 Be presented with short learning episodes embedded in their work
 Be alerted when the learning episodes are needed
 Have direct connections to experts
 Be continuously connected online wirelessly
 Have simulations for guidance

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Increased Use of True Performance Support
and Social Learning
 Learning will become just-in-time
 Social cyborg - Integrates social networks into the way they
think, learn, and solve problems
 Social networking platforms will be part of learning management
systems

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Increased Emphasis on Performance Analysis
and Learning for Business Enhancement
 Performance analysis approach: Identifying performance
gaps or deficiencies and examining training as one possible
solution for the business units

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Increased Emphasis on Performance Analysis
and Learning for Business Enhancement
 Training departments will need to:
 Focus on interventions related to performance improvement
 Provide support for high-performance work systems
 Develop systems for training administration, development, and
delivery that reduce costs and increase employees’ access to learning

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Increased Emphasis on Performance Analysis
and Learning for Business Enhancement
 Training departments’ responsibilities will include a greater
focus on:
 Systems that employees can use for information on an as-needed
basis
 Cloud computing: Provides information technology
infrastructure over a network in a self-service, modifiable, and
on-demand

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Increased Use of Training Partnerships and
Outsourcing Training
 Partnerships help:
 Individuals prepare for higher-skill and higher-wage jobs
 Attract new companies to the area by integrating:
 Employee retraining
 Elementary through high school career education programs
 Career academies
 Higher education programs into a lifelong learning system

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Increased Use of Training Partnerships and
Outsourcing Training
 Type of training outsourcing
 Application service provider (ASP): Company that rents out
access to software for a specific application
 Benefit
 Company resources are not used to purchase or maintain an internal network

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Table 11.3 - Skills for Future Trainers

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