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Microsoft Dynamics 365 Sales Module Overview

The document provides an overview of the Microsoft Dynamics 365 Sales module. It describes the key terminology used in sales including accounts, contacts, leads, opportunities, quotes, orders, and invoices. It outlines the basic sales process flow from capturing a lead and converting it to an opportunity through to invoicing the customer. Key features of the module include tracking communications, qualifying leads, managing product catalogs and pricing, and defining sales processes.

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Afzaal Hamzah
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164 views

Microsoft Dynamics 365 Sales Module Overview

The document provides an overview of the Microsoft Dynamics 365 Sales module. It describes the key terminology used in sales including accounts, contacts, leads, opportunities, quotes, orders, and invoices. It outlines the basic sales process flow from capturing a lead and converting it to an opportunity through to invoicing the customer. Key features of the module include tracking communications, qualifying leads, managing product catalogs and pricing, and defining sales processes.

Uploaded by

Afzaal Hamzah
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Microsoft Dynamics 365 Sales Module

Overview
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Vatsh_Sandeep
on 1 Feb 2018 4:52 AM

 Introduction:

Microsoft Dynamics 365 is designed to support the sales process from acquiring a new lead
through the close of a sale. CRM has a place to store the contact information for new leads,
a place to track the follow-up communications (such as Phone Calls, Emails, and
Appointments), and the ability to qualify a Lead into an Account, Contact, and
Opportunity.

 Terminologies:

1. Account: Organization; Includes Customer, Vendor, Partner, Affiliate or Other.


2. Contacts: Individual; Associated with maximum one account (through contact form).
3. Leads: Prospect (Potential Customer/ Potential Sale).
4. Opportunities: Potential Sale (Created when lead is almost ready to buy product or service).
5. Quote: Document for customer/prospect; Contains information about Product, Quantity, Pricing,
Payment terms and other important details.
6. Order: Confirmation from customer/ prospect on buying a product.
7. Invoices: Document containing billing information.
8. Competitors: Information about competitors. So that you can keep track of them and win.
9. Sales literature: Centralized repository for sales related documents. Contains Brochures, Product
Guides, Competitors information, Pricing and Discounts, Sales documents, etc.
10. Product Catalog: Collection of Products and their pricing information.
11. Goals: Used to keep track of progress on achieving target revenue.
12. Goal Metrics: Explains how the goal number or figure I measured.

 Process Flow:

Step 1: Capture Lead - Create Lead.


Step 2: Account Creation - Information captured of a company or company details become
Account after lead qualification process.
Step 3: Contact Setup - Information captured of an individual in a lead becomes Contact after
lead qualification process.
Step 4: Opportunity management - Once Lead shows interest in product and ask for more
information Qualify the lead. Now the Lead becomes an Opportunity.
Step 5: Product Catalog - Add all the information about products and their pricing.
Step 6: Quote Management - Create Sales Quote.
Step 7: Order Management - Once the customer accepts everything mentioned in Sales Quote
and confirms, convert quote to order.
Step 8: Close Opportunity.
Step 9: Invoice Management - Create Sales Invoice and send it to the customer.
Step 10: Sales Business Process - Business can define a process flow so that sales user will
follow the guided process without any confusion.

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