BioConnect ID Enterprise v4.

0
Installation Guide
Revision 1.0

Last Updated: March 2017 | Page 1 of 59

Table of Contents

1. Introduction ........................................................................................................ 3
1.1 About this Guide ............................................................................................ 3
2. Support .............................................................................................................. 4
3. Release Notes ..................................................................................................... 5
4. Requirements...................................................................................................... 6
4.1 Hardware and Software Requirements ............................................................. 7
4.2 PACS Prerequisites ......................................................................................... 9
5. Installing BioConnect ID Enterprise (Server) .........................................................10
5.1 Express Install ..............................................................................................10
6. Installing BioConnect ID Enterprise (Client) ..........................................................37
7. Quick Enrollment ................................................................................................38
7.1 Fingerprint Enrollments ..................................................................................38
7.2 Face Enrollment (FaceStation) ........................................................................40
8. Installation Troubleshooting ................................................................................41
8.1 Installation stalled at “Publishing product information” .....................................41
8.2 Services failed to start ...................................................................................41
9. Additional Assistance ..........................................................................................43
Appendix A- Fingerprint Enrollment Guide ................................................................44
Appendix B- Custom Install (Server) ........................................................................47
Appendix C- Windows 7 Compatibility Mode .............................................................48
Appendix D- BioConnect ID Enterprise Pro Installation ..............................................49
Database Configuration .......................................................................................49
Editing Configuration File- BioConnect MAS ...........................................................51
Editing Configuration File- BioConnect SAS ...........................................................54
Appendix E- Configuring Symmetry for BioConnect ID Enterprise ...............................57
Appendix F- Dashboard Quick Review ......................................................................59

Last Updated: March 2017 | Page 2 of 59

1. Introduction

BioConnect ID Enterprise uses an advanced plugin architecture to connect directly into

your access control software. This provides seamless synchronization of all data such as
new cardholders, changes or deletions. All biometric readers connect directly to the
BioConnect ID Enterprise over TCP/IP for quick access to the dynamic user/template
database. Communication with the control panel is a standard Wiegand card number
using a card format of your choice. Within the access control software, the reader is
configured as a standard Wiegand interface reader. This architecture provides a simple,
flexible, and scalable biometric solution that allows you to use a variety of biometric
types and readers within a single system.

1.1 About this Guide

This guide will walk you through the installation of the BioConnect ID Enterprise and
connecting it to your Access Control software.

Last Updated: March 2017 | Page 3 of 59

2. Support

Telephone support is available Monday - Friday from 8:30 AM to 8:30 PM Eastern to

assist with installing, configuring and troubleshooting the BioConnect ID Enterprise. The
technical support team is well versed to assist integrators both during the planning or
post sales stages.

The goal of the BioConnect team is to make the software as easy as possible to install
and configure. If an unexpected problem occurs or if you would like some guidance,
please don’t hesitate to reach out using one of the contact methods listed below:

Support Website:

http://www.bioconnect.com/support/

Telephone:

Email:

[email protected]

Last Updated: March 2017 | Page 4 of 59

3. Release Notes

BioConnect ID Enterprise v4.0:

Enhanced User Experience:

-New user interface and workflow
-System Dashboard with realtime data updates
-Seamless activation and quick Support Portal launch

Micro-Service Architecture:
-Improved system resiliency
-Core API implementation
-Other backend updates

Suprema Generation 2.0 Platform:

-Expanded device functionality for the version 2.0 devices
-Streamlining legacy devices

Other Features:
-New ACM integrations supported
-In depth SDK/API connection feedback
-Additional card format presets

Last Updated: March 2017 | Page 5 of 59

4. Requirements

This chapter specifies the minimum and recommended hardware and software
requirements for BioConnect ID Enterprise Server and BioConnect ID Enterprise Client
installation. Before you can install BioConnect ID Enterprise, ensure that you have met
all the hardware and software requirements, PACS requirement and database
configurations requirement.

NOTE:

• If using Windows 7 (might need to run in compatibility mode- see Appendix C for
more information), Windows 8, Windows 8.1 or Windows 10, the BioConnect ID
Enterprise setup requires that you have administrative privileges.

• All prerequisite software in the BioConnect ID Enterprise installation package

must be installed.

• Adobe Reader is not required but highly recommended as you need it to read the
BioConnect ID Enterprise documentation.

Last Updated: March 2017 | Page 6 of 59

4.1 Hardware and Software Requirements

BioConnect ID Enterprise Server

Minimum Recommended

x64-capable dual core processor x64-capable quad core processor

CPU
with speeds of 2.4 GHz or more with speeds of 2.7 GHz or more

HDD 10 GB 30 GB

RAM 4 GB 8 GB

Windows 7
Windows Server 2008 R2
OS Windows 8/8.1 Windows Server 2012 R2
Windows 10
Windows Server 2012/R2

SQL Server 2008 R2 Express/Standard or above (SQL Server 2008 R2

Database
Express is included for free with BioConnect ID Enterprise)

Installed Features .Net Framework 3.5; 4.0 and above

Firewall: Open Ports Required TCP/UDP Ports 8000 (Server), 8001 (Gen 1), 51212 (Gen2), 1003 (Digitus)

BioConnect ID Enterprise Client

Minimum Recommended

x64 or x86 dual core processor with x64-capable quad core processor
CPU
speeds of 2.4 GHz or more with speeds of 2.3 GHz or more

HDD 10 GB 30 GB

RAM 4GB 8GB

Windows 7
Windows Server 2008 R2
OS Windows 8/8.1 Windows 8.1
Windows 10
Windows Server 2012/R2

NOTE:

• Larger deployments of 50 or more readers/server should contact BioConnect for

a custom server requirements evaluation.

Last Updated: March 2017 | Page 7 of 59

• Following prerequisite software must be installed for BioConnect CabinetShield
installation:

• Digitus Ethernet Utility

• Visual Studio 2013 C++ Redistributable Package (x86 or x64)

Last Updated: March 2017 | Page 8 of 59

4.2 PACS Prerequisites

Access Control Partner Software Version Requirements

ACT ACT Manage1.10.0.2 ACT API License

Symmetry 7
AMAG Data Connect
Symmetry 8
ACM 5.4
-
Avigilon ACM 5.6
ACM 5.8 XML Connection

On Air Brivo REST API/Data Sync API

Brivo
On Site (Apparato) Data Sync API

Command Centre v7.30.0747

Gallagher -
Command Centre v7.40769
Genetec Security Center 5.5 Genetec SDK 5.5

ProWatch 4.2 Honeywell HSDK

WinPak PE v4.0
Honeywell 6.6 - 7.2 API
WinPak PE v4.1
WinPak PE v4.4 8.3 - 8.5 API

Imron IS2000 v10.3.65 -

Kantech Entrapass Corporate Edition v7.0 -
Keyscan Aurora V1.0.14.2 or above SDK “AUR-SDKB”
Lenel On Guard 6.4 - 7.3 DataConduIT License
Maxxess eFusion 6.1.3.16193 -
dna Fusion 6.4 Flex API v1.23
Open Options dna Fusion 6.5
Flex API v1.24
dna Fusion 6.6
PACOM GMS v4.20.20.0 -
Paxton Net 2 v5.03 OEM SDK
PCSC Linc-Plus v3.9.68 -
S2 Netbox 4.7 -
Access It! Universal 4.1 -
RS2
Access It! Universal 5.1 -
Stanley SecureNET 4.6 Stanley SDK Certificate / OEM Key

CCURE 9000 2.2

CCURE 9000 2.3
Software House -
CCURE 9000 2.4
CCURE 9000 2.5

Last Updated: March 2017 | Page 9 of 59

5. Installing BioConnect ID Enterprise (Server)

Before you begin ensure you have the following:

● BioConnect ID Enterprise v4.0 Install Package Contents (Documentation,

Firmware Files, Utilities and Software)
● BioConnect ID Enterprise License Activation Code (Provided by BioConnect upon
purchase) - If you are installing a trial for the first time, this is not necessary
● Administrative access to the server you will be installing the software on.

5.1 Express Install

Step 1. Launch the BioConnect ID Enterprise Installer

NOTE:

• If you have previous version BioConnect ID Enterprise (v3.6 etc.) installed on

your pc, you need to uninstall it by clicking [Computer] -> [Control Panel] ->
[Uninstall a program] -> right click “BioConnect” -> [Uninstall].

• Upgrading from any other previously licensed versions of BioConnect requires a

new Activation ID. Please have your existing activation ID available and contact
our support team so they can provide you with an updated activation ID (See
page 4 for contact details).

Last Updated: March 2017 | Page 10 of 59

Step 2. Accept the terms and conditions and choose the Server Installation type.

Step 3. Click [Next] and wait the installation completes.

Last Updated: March 2017 | Page 11 of 59

Step 4. Once finished, click [Launch BioConnect].

Step 5. Click [Next] through Welcome page and Version Updates page.

Last Updated: March 2017 | Page 12 of 59

Step 6. BioConnect License Setup

To license the software, you will need the following:

• License Activation Code (acquired by contacting BioConnect tech support team,

see page 4 for contact details).

• An internet connection

The software license restricts the number of devices that can be connected to the
software as well as other custom features.

Once you have the License Activation Code from us, select one of the three options
below (Online Activation/Offline Activation/Trial) to create / activate a license:

Last Updated: March 2017 | Page 13 of 59

Online:

Enter the Activation Code and the number of devices included with your license and
click [Activate] to complete the licensing process. If successful, your license details will
be displayed on screen.

Offline:

Before installing BioConnect ID Enterprise, contact BioConnect at

“[email protected]” to acquire off-line activation license file.

Last Updated: March 2017 | Page 14 of 59

Copy the license file and save it onto the BioConnect ID Enterprise server machine.
Click the [Browse] button to locate the saved license file and [Activate] to validate it. If
successful, the details will be displayed on screen.

Trial:

Every BioConnect ID Enterprise install includes a trial, which includes a maximum

device limit of 1 device/reader.

Click [Create Trial License] to begin your trial. Once you reach the Integration
Connections page of Setup Assistant, you’ll be asked to select the Access Control
platform being used with your BioConnect system.

Last Updated: March 2017 | Page 15 of 59

------------------------------ End of Step 6: BioConnect License Setup --------------------------

Step 7. Service Credentials

Enter the windows account credentials that you want to use to run the BioConnect ID
Enterprise services. This account must be a local administrator on the server on which
it is being installed.

NOTE: If you want to confirm what your current windows account is, open Command
Prompt and type whoami to have it display your current login details:

1. Open Command Prompt

2. Type whoami

The domain is either the prefix that everyone in your organization uses to login to
windows (Entertech\ywang) or is the local PC name if the account is simply a local
windows account.

Last Updated: March 2017 | Page 16 of 59

Step 8. Installation Type

Click [Next] and for this example we’ll choose [Express Setup].

Express Setup: This will install a BioConnect SQL Server 2008 R2 instance and
create the BioConnect ID Enterprise database automatically. (Recommended)

Once finished, go to Step 9 (page 18).

Custom Setup: This will allow you to choose where the BioConnect ID
Enterprise database is. If the database does not already exist, you will have to
create it manually using SQL Management Studio. (See Appendix B for more
information.)

Last Updated: March 2017 | Page 17 of 59

Step 9. System Configuration

Use Default Settings: select this checkbox to activate default settings as

shown below. Click [Next] if you have not altered the default settings.

Finger Template Type Suprema

Card ID Byte Order LSB
Wiegand Pulse Interval 2000

Following configuration settings can be altered when you uncheck the [Use
Default Settings] box:
• Finger Template Type: click the drop-down menu to select the template
type (Suprema/ISO 198794-2/Ansi 378) you want to use for fingerprint
enrollment.

• Card ID Byte Order: click the drop-down menu to select the Card ID
Byte Order: LSB (Least Significant Bit) or MSB (Most Significant Bit).

• Wiegand Pulse Interval: type Wiegand Pulse Interval value. (Default

Last Updated: March 2017 | Page 18 of 59

 value is 2000.)
Click [Save] to confirm the above settings and then click [Next] to continue with
Integration Connections.

Step 10. Integration Connections

Click Drop-down menu to select your ACM platform and click [Next] to continue with
the ACM Connection Configurations.

Last Updated: March 2017 | Page 19 of 59

NOTE: Please scroll down in this document (page 20-33) to find the ACM Integration
information for your selected ACM.

ACT: Once SQL Server finishes installing and creates the database, you will have to
connect the software to ACT. This is completed by entering the Server IP address and
full server name of the machine running ACT. You must also enter the password for the
Administrator account to ACTmanage.

Click [Save] and then click [Next] when you are ready to continue with Step 11- Service
Port Configuration.

AMAG: Once SQL Server finishes installing and creates the database, you will have to
connect the software to Symmetry. This is completed by entering the SQL Server login
details to access the Symmetry ‘multimax’ database. Click [Test] to confirm the
connection, and [Update] to save the configuration. (Refer to Appendix E for Symmetry
Configuration Details)

Click [Next] when you are ready to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 20 of 59

Option 1- Avigilon (Basic Integration): Once SQL Server finishes installing and
creates the database, you will have to provide the IP address for the Avigilon Access
Control Manager Appliance/VM. Also enter the password for the Admin account which
will be used by BioConnect ID Enterprise to login for synchronization.

Option 2- Avigilon (XML Integration): XML integration requires the following

Collaborations to be activated by Avigilon License:

ü Events – Generic XML

ü Identity CSV Export
ü Identity CSV One-Time Long Format
ü Identity CSV One-Time Short Format
ü Identity CSV recurring
ü Rest API

Generate Export CSV of all users to be brought into BioConnect. Ensure that that the
following settings are configured on the Avigilon XML Port configuration and designated
port is open and available on both systems:

ü “Installed” is checked-off
ü Schedule is set to “24 hours Active”
ü “Send Acknowledgements”, “Send Clears” and “Send Notes” are all checked off.
ü “User Audit” is the only value in the field on the right-hand column.

(NOTE: Do not make any changes to users in the Avigilon system while the CSV upload

Last Updated: March 2017 | Page 21 of 59

is in progress.)

Click [Save] and then click [Next] when you are ready to continue with Step 11- Service
Port Configuration.

Option 1- Brivo (Data Sync API): Once SQL Server finishes installing and creates
the database, you will have to connect the software to Brivo ACS. This is completed by
entering the Server Address, Login details and Account information (Account is required
for ACS Onsite Only).

Click [Save] and then click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 22 of 59

Option 2- Brivo (REST API): REST API sync requires REST API to be activated within
your Brivo OnAir software. Once confirmed that REST API has been activated, follow
the same instructions as stated above.

Gallagher: Once SQL Server finishes installing and creates the database, you will have
to connect the software to Gallagher. This is completed by entering the SQL Server
login details to access the Gallagher database. Click [Test] to confirm the connection,
and [Update] to save the configuration. (NOTE: You will need to request SQL Server
Authentication for “Read Only” rights to the Gallagher database.)

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 23 of 59

Genetec: Once SQL Server finishes installing and creates the database, you will have
to connect the software to Genetec. This is completed by entering the Server IP
Address or name where Genetec is installed. You will need to login using the root level
Security Center administrator, and provide the SDK Certificate file. If you don’t have the
certificate file, Genetec Technical Support can provide this to you. Click [Test] to
confirm the connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Honeywell ProWatch: Once SQL Server finishes installing and creates the database,
you will have to connect the software to ProWatch. This is completed by either entering
the SQL server login details to access ProWatch database (recommended) or by
entering the server address of the Honeywell HSDK.

Option 1 (Recommended)- SQL Integration: You will need to provide the SQL
instance name and database name of the ProWatch Database. The below example is
the default database values for ProWatch database. Click [Test] to confirm the
connection, and [Update] to save the configuration.

NOTE: Please fill in random letters/characters (For example, “.”) in HSDK Integration
fields before clicking [Test]. These letters/characters will not be used to establish
database connection, but simply a placeholder to continue the process.

Option 2 (Alternative)- HSDK Integration: The default value is provided for you if
you are installing BioConnect ID Enterprise on the same server where the HSDK is
installed. You will also have to provide the Windows Account credentials of a user who
has full permissions within ProWatch. Click [Test] to confirm the connection, and
[Update] to save the configuration.

Last Updated: March 2017 | Page 24 of 59

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Honeywell WinPak: Once SQL Server finishes installing and creates the database,
you will have to connect the software to WinPak. This is completed by entering the SQL
Server login details to access the WinPak database. Click [Test] to confirm the
connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

IMRON: Once SQL Server finishes installing and creates the database, you will have to
provide the Server Address of the IS2000 server. The default SDK port is 80. Also enter
the location/login details of the IS2000 SQL database for synchronization. Click [Test] to

Last Updated: March 2017 | Page 25 of 59

confirm the connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Kantech: Once SQL Server finishes installing and creates the database, you will have
to connect the software to Entrapass. You will need to provide the URL address of the
Entrapass SmartService location. The below URL example is the default address for an
Entrapass server installed on the same machine as BioConnect ID Enterprise. You will
then need to provide the username and password for an Entrapass Operator. Click
[Save] to complete the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 26 of 59

Keyscan: Once SQL Server finishes installing and creates the database, you will have
to connect the software to Aurora. You’ll need to enter the server details for where
Keyscan Aurora is installed. If you’re installing BioConnect ID Enterprise on the same
server as Aurora, the default will be ‘localhost’ and ‘AURORA’. Next, enter your login
credential for Keyscan Aurora. Click [Test] to confirm the connection, and [Update] to
save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Lenel: Once SQL Server finishes installing and creates the database, you will have to
connect the software to OnGuard. This is completed by entering the location of the
DataConduIT server (Use “.” if it is on the local machine), as well as the SQL Server
connection for “Read-Only” or higher permissions to view the AccessControl database.
Click [Test] to confirm the connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 27 of 59

Maxxess: Once SQL Server finishes installing and creates the database, you will have
to provide the Server Address of the Maxxess eFusion database. Enter the Server Name
and instance (if applicable), and the desired login credentials. Click [Test] to confirm
the connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Open Options: Once SQL Server finishes installing and creates the database, you will
have to connect the software to dnaFusion. This is completed by entering the Server
address or name where dnaFusion is installed, and entering the Flex API Key. Click
[Save] and [Next] when you are ready to continue. If BioConnect ID Enterprise is being
installed on the same machine as the DNAFusion server, please leave the default Server
Address as is.

Last Updated: March 2017 | Page 28 of 59

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

PACOM: Once SQL Server finishes installing and creates the database, you will have to
connect the software to GMS. First, you will need to provide the GMS credentials of a
user who has full permissions within GMS. Second, you will need to provide the SQL
instance name and database name of the GMS database. The below example is the
default database values for a GMS server installed on the same machine as BioConnect
ID Enterprise. Click [Test] to confirm the connection, and [Update] to save the
configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 29 of 59

Paxton: Once SQL Server finishes installing and creates the database, you will have to
connect the software to Net2. This is completed by entering the Server IP address or
name of the PC where the Paxton Net2 server is installed. The Server Port should be
8025. This is the default port for communicating with the Net2 SDK. Enter a Net2
Operator (System Engineer Level) account that you want BioConnect ID Enterprise to
use for connection to the Net2 system.

Once finished, click [Save] and then click [Next] to continue with Step 11- Service Port
Configuration.

PCSC: Once SQL Server finishes installing and creates the database, you will have to
provide the Server Address of the PCSC LiNC-PLUS database. Enter the Server Name
and instance (if applicable), and the desired login credentials. Click [Test] to confirm
the connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 30 of 59

RS2: Once SQL Server finishes installing and creates the database, you will have to
connect the software to AccessIt!. This is completed by entering the SQL Server login
details to access the AccessIt! database. Click [Test] to confirm the connection, and
[Update] to save the configuration.
Once finished, click [Next] to continue with Step 11- Service Port Configuration.

S2: Once SQL Server finishes installing and creates the database, you will have to
provide the IP address of the NetBox Controller. Enter the password for the Admin login
for the NetBox which will be used to connect for synchronization.

Last Updated: March 2017 | Page 31 of 59

Once finished, click [Save] and then click [Next] to continue with Step 11- Service Port
Configuration.

Software House: Once SQL Server finishes installing and creates the database, you
will have to connect the software to CCURE. You do this by entering the SQL Server
login details to access the CCURE database. If you are using CCURE 9000 v2.2 or
below, the database name will be SWHSystem. With v2.3 or above, the database will be
ACVSCORE. Ensure to also link the Audit database on the second tab. Click [Test] to
confirm each connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

Last Updated: March 2017 | Page 32 of 59

Stanley: Once SQL Server finishes installing and creates the database, you will have to
provide the Server Address of the SecureNET server. If BioConnect ID Enterprise is on
the same machine, you can leave this as “localhost”. The default port for
communication with the SecureNET software is 5150. You must also link the
BioConnect.oemkey OEM interface Key that you created prior to installation. Click [Test]
to confirm each connection, and [Update] to save the configuration.

Once finished, click [Next] to continue with Step 11- Service Port Configuration.

----------------------------End of Step 10: Integration Connections----------------------------

Last Updated: March 2017 | Page 33 of 59

Step 11. Service Port Configuration

Verify the default port values (preloaded by Setup Assistant). Click [Save] to confirm
and then click [Next] to continue with Step 12- System Startup.

Step 12. System Startup

Click [Start] to automatically start the services and complete the first synchronize of all
data from your access control software. If this is an upgrade or reinstall and the
database already has cardholder records, still continue with the synchronize - You will
not lose any templates or data.

If any problems arise while the system attempts to startup, the diagnostic checklist
below the [Start] button will alert you to the source of the issue.

Last Updated: March 2017 | Page 34 of 59

Step 13. Finish

Click [Next] and then [Finish] to complete the Setup Assistant. The BioConnect ID
Enterprise client will automatically open.

Last Updated: March 2017 | Page 35 of 59

NOTE: The default “root” level account for the client is (case sensitive):

Username: Entertech
Password: Bobcat

Last Updated: March 2017 | Page 36 of 59

6. Installing BioConnect ID Enterprise (Client)

1. Accept the terms and conditions and choose [Client Install].

2. Once the setup completes, click [Finish]. The Setup Assistant will only open if the
client is installed on the server (localhost).

3. Click through the Setup Assistant until you reach the server Settings page. Enter the
IP Address of the Server. This will be used for the clients to connect into the BioConnect
ID Enterprise services. Select which ACM platform you’re integrating with from the
dropdown menu list. The port typically used for the BioConnect ID Enterprise client is
TCP:8000. This port will have to be open on the Server’s firewall for communication to
occur.

4. If you are using a BioMini USB Fingerprint enrollment capturing device, please install
the Suprema Fingerprint Scanner Driver included with the BioConnect ID Enterprise
package before connecting the device to the PC.

Last Updated: March 2017 | Page 37 of 59

7. Quick Enrollment

7.1 Fingerprint Enrollments

The Quick Enrollment section of the software is where all biometrics are captured. To
enroll a fingerprint:

1. Search for the user you would like to enroll.

2. Choose which reader you would like to enroll from (For BioMini USB scanner
enrollments, you will see the device listed within this list when it is connected to
your PC).
3. Choose which finger you would like to enroll.
4. Click [Enroll]

Last Updated: March 2017 | Page 38 of 59

The enrollment process will ask you to place your finger 3 times. Ensure that you lift
your finger up off the scanner between each scan. Doing this allows for more unique
data points to be captured and creates a higher quality enrollment.

It is critical for the success of the system that good enrollments are captured. Below is
an example of a good enrollment:

In the above example, you can see that the middle of the finger is placed in the middle
of the scanner. You can clearly see the ridges of the fingerprint and the quality score is
at 100% (Quality scores are only available when enrolling from the BioMini USB
scanner).

WARNING: Placing your fingers too low on the scanner, or not placing the finger flat
create poor enrollments. These will lead to low success rates and could also increase
the possibility of a False Accept (Having a fingerprint show up as another cardholder).
Although this is extremely unlikely, having a high volume of poor fingerprints
(Fingertips) in the software can lead to issues as fingertips do not have as much unique
data as the middle of the finger. Always ensure that you are capturing the best
fingerprints possible during the enrollment phase. These enrollments are going
to be the basis for all fingerprint matching going forward.

For more information about fingerprint enrollment, see Appendix A- Fingerprint

Enrollment Guide

Last Updated: March 2017 | Page 39 of 59

7.2 Face Enrollment (FaceStation)

To enroll a Face, you

must have a
FaceStation device
added to BioConnect
ID Enterprise with the
“Enrollment” option
applied within the
device settings.

Face templates are

sent to devices in
groups. You can choose which location groups to send the templates to – This will send
the templates to all of the devices listed under that specific location group.

The maximum number of face templates that should be sent to a device for 1:N
matching (Matching with only your face/biometric only) is 1,000. To use more than
1,000 faces in a given location group, a 1:1 verification should be used (Either typing
the BioConnect ID into the device before verifying your face, or by presenting a card to
the device before verification.

You can enroll two face templates per user (Not required). If a user occasionally wears
glasses, it is best to enroll them both with and without glasses.

Delete Templates: Clicking [Delete Templates] will remove all of the user’s templates
from the system and devices. Once the templates are deleted, the user will have to re-
enroll before using the system again.

Sync with Device: Using the Sync with Devices function will re-send the templates to
the appropriate location device groups. If you want to change the device sync locations
after the enrollment process has been completed, make the location changes and click
[Sync with Device].

To continue with software configuration, please see the BioConnect ID Enterprise

Configuration Guide included within the BioConnect ID Enterprise package.

Last Updated: March 2017 | Page 40 of 59

8. Installation Troubleshooting

8.1 Installation stalled at “Publishing product information”

Solution:

The software is performing a number of steps in the background during this stage of
the installation process. Depending on the machine it is installing on, it is not
uncommon for the software to stay on this stage for several minutes. Please be patient
and the software installation will be complete.

8.2 Services failed to start

Solution:

If you receive an error during installation that the BioConnect ID Enterprise services are
not running, the best troubleshooting step is to open the BioConnect ID Enterprise log
file and scroll all the way to the bottom:

BioConnect ID Enterprise Log File Location (Open in Notepad):

C:\Windows\Temp\BioConnect.txt

On the next page you will find a few possible errors and how to resolve them.

Last Updated: March 2017 | Page 41 of 59

Log Event: “Cannot find the X.509 Certificate using the following search criteria...”

If an older version of BioConnect ID Enterprise was previously installed

(BioConnect ID Enterprise v2.0 or v2.5), you may have to delete the BioConnect
ID Enterprise certificate file. Previously this certificate was generated manually,
and now the software automatically handles this as part of the installation.
Follow the steps below to resolve:

1. Uninstall BioConnect ID Enterprise

2. Click [Start] and type cmd into the Windows Search
3. Type certmgr.msc into the cmd prompt window and hit [enter]
4. Double click the “Trusted People” folder
5. Right click and delete any certificates labeled “BioConnect” or
“BCClient”
6. Reinstall BioConnect ID Enterprise - The new certificate will be
automatically generated

Log Event: “License System: This system is now expired”

BioConnect ID Enterprise installs in a free 30-day trial mode on a new PC. Once
this trial is expired, the services will not start, so you will want to ensure that you
have acquired a license before the end of this period. If the software has already
expired, you will need to contact BioConnect at “[email protected]” to
acquire a new license.

To manually stop the BioConnect ID Enterprise services:

1. Open Task Manager and click the [Processes] tab

2. Choose the “Entertech.BiometricService.exe” process and click [End Task]

To manually start the BioConnect ID Enterprise services:

1. Open C:\Program Files(x86)\Entertech Systems\BioConnect\BioConnect Service\

2. Right click on the “startservices.bat” file and click [Run as Administrator]
3. All 6 services will be automatically triggered to start

Last Updated: March 2017 | Page 42 of 59

9. Additional Assistance

If you encounter issues during the BioConnect ID Enterprise installation that were not
covered here, please don’t hesitate to reach out to us or visit our support website.

Telephone support is available Monday - Friday from 8:30 AM to 8:30 PM Eastern

to assist with installing, configuring and troubleshooting the BioConnect ID Enterprise.
The technical support team is well versed to assist integrators both during the planning
or post sales stages.

Support Website:

http://www.bioconnect.com/support/

Telephone:

Email:

[email protected]

Last Updated: March 2017 | Page 43 of 59

Appendix A- Fingerprint Enrollment Guide

Step 1: Choose Ideal Fingers to Enroll

• For correct positioning of finger on the sensor, it is recommended to use index or

middle fingers.

• Avoid using the Pinky Finger, as it is typically too small for good verification (as
shown in Figure 1).

Figure 1

Step 2: Prepare the Finger for Enrollment

• When enrolling your fingerprint, it is important that

your finger be clean. It is also recommended that the
finger you choose be relatively undamaged and
without scars.

Last Updated: March 2017 | Page 44 of 59

Step 3: Correct Positioning of Finger on the Sensor

• Place on the Center: Position center of fingerprint (core) to the center of the
sensor (as shown in Figure 2).

Fingerprint Core
Figure 2

• Maximum Contact Area: Place your finger to completely cover the sensor with
maximum contact surface (Figure 3 shows some examples of correct and wrong
positioning of finger).

• Hold Your Finger Still: Once you place finger on the sensor, hold your finger
still until enrollment process completes.

Figure 3

Last Updated: March 2017 | Page 45 of 59

Good Finger Enrollment

• In Figure 4, you can see that the finger core is placed in the middle of the
scanner. The ridges of the fingerprint clearly identified and the quality score is at
100% (Quality scores are only available when enrolling from the BioMini USB
scanner).

Figure 4

Poor Finger Enrollment

• Placing your fingers too low on the scanner, or not placing the finger flat create
poor enrollments. Examples below shown in Figure 5 will lead to low success
rates and could also increase the possibility of a False Accept (Having a
fingerprint show up as another cardholder).

Enrolled Only Finger Too Narrow Part Enrolled Only Finger

Tip Enrolled Side

Figure 5

Last Updated: March 2017 | Page 46 of 59

Appendix B- Custom Install (Server)

1. In Server name field, you will need to provide the SQL instance name. The
below example is the default database values for a SQL server installed on the
same machine as BioConnect ID Enterprise.
2. In Database field, you can create a name for BioConnect ID Enterprise
Database. In this example, we name it ‘BioConnect_MAS’.
3. Select “Windows Authentication” in Authentication field.
4. Click [Create] to create a new BioConnect ID Enterprise Database.
5. Click [Test] to verify the Server name and Database are configured correctly.
6. Click [Update] to save the above configurations.
7. Click [Next] to continue with Step 9 (page 18).

Last Updated: March 2017 | Page 47 of 59

Appendix C- Windows 7 Compatibility Mode

To make sure BioConnect ID Enterprise Service function properly, installer may need to
run in compatibility mode. To perform compatibility mode setting, complete following
steps:

1. Right click [BioConnect] program label and select [Properties]

2. Select [Compatibility] Tab

3. Select checkbox “Run this program in compatibility mode for”

4. Click [Apply] to save the above configurations

Last Updated: March 2017 | Page 48 of 59

Appendix D- BioConnect ID Enterprise Pro Installation

Before you begin ensure you have the following:

● BioConnect ID Enterprise Pro Install Package Contents (Documentation,

Firmware Files, Utilities and Software)
● BioConnect ID Enterprise Pro License Activation Code (Provided by BioConnect
upon purchase)
● Administrative access to the server you will be installing the software on

Refer to section 5 for BioConnect Master Server and BioConnect Slave Server
installation steps using BioConnect Setup Assistant.

NOTE:

• One BioConnect ID Enterprise Pro License will be needed to set up each

BioConnect Master Server (BC MAS) / BioConnect Slave Server (BC SAS).

• Trial License currently does not support BioConnect ID Enterprise Pro installation.

• At Step 8- “Installation Type”, select [Custom Setup]. See “Database

Configuration” below for details.

• For BioConnect Slave Server (SAS) installation, stop at Step 10- “Integration
Connections” and exit Setup Assistant.
(The SAS installation will not actually connect to any PACS. It will synchronize all
user data from the MAS.)

Database Configuration

1. In Server name field, you will need to provide the SQL instance name. In this
example, the SQL instance name is ETSDEV-SYMMETRY. (To find out SQL
instance name, log into SQL Server Management Studio as Administrator and the
dialogue window below will show up. Server name here “ETSDEV- SYMMETRY” is
the SQL instance name.)

Last Updated: March 2017 | Page 49 of 59

2. In Database field, you can create a name for BioConnect Master Server/Slave
Server. In this example, we name it “BioConnect_MAS”.
3. According to the above SQL configuration window, here we can keep
Authentication field as default- Windows Authentication.
4. Click [Create] to create a new BioConnect master server/ slave server in the
database.
5. Click [Test] to verify the Server name and Database are configured correctly.
6. Click [Update] to confirm the above configurations.
7. Click [Next] to continue with Service Configuration.

Last Updated: March 2017 | Page 50 of 59

Editing Configuration File- BioConnect MAS

After completing Bioconnect MAS/SAS Server installation with BioConnect Setup

Assistant, follow instructions below to edit BioConnect MAS configuration file and
complete BioConnect MAS setup.

1. Browse to the following folder:

C:\Program Files (x86)\Entertech Systems\BioConnect\BioConnect
Service\Entertech.BiometricService.exe

2. Open Entertech.BiometricService.exe for editing

3. Search for the following line:

</appSettings>
<hibernate-configuration xmlns="urn:nhibernate-configuration-2.2">

4. Add the following immediately above </appSettings>:

<add key="Enterprise" value="true" />
<add key="Enterprise.MAS" value="true" />

Last Updated: March 2017 | Page 51 of 59

5. Save and Exit from Configuration File

6. Stop services by right clicking BioConnect Biometric Service and then click [Stop]

Last Updated: March 2017 | Page 52 of 59

7. Restart the BioConnect ID Enterprise services by clicking [StartServices] under
‘BioConnect Utilities’ Folder

Last Updated: March 2017 | Page 53 of 59

Editing Configuration File- BioConnect SAS

After completing Bioconnect MAS/SAS Server installation with BioConnect ID Enterprise

Setup Assistant, follow instructions below to edit BioConnect SAS configuration file and
complete BioConnect SAS setup.

1. Browse to the following folder:

C:\Program Files (x86)\Entertech Systems\BioConnect\BioConnect
Service\Entertech.BiometricService.exe

2. Open Entertech.BiometricService.exe for editing

3. Search for the following line:

<add name="DefaultConnection" connectionString="Data Source = |SQL/CE|"/>

4. Add the following immediately following <add name="DefaultConnection"

connectionString="Data Source = |SQL/CE|"/>:

Last Updated: March 2017 | Page 54 of 59

<add name="Enterprise.MAS.DB" connectionString="Data
Source=ServerName\Instance;Initial Catalog=ServerName; Integrated
Security=SSPI;"/>

NOTE: ServerName\Instance (Data Source) is an example location, customer will

need to provide the SQL location of the BioConnect MAS database. ServerName
(Initial Catalog) is also an example name, customer will provide the BC MAS database
name.

5. Search for the following line:

</appSettings>
<hibernate-configuration xmlns="urn:nhibernate-configuration-2.2">

6. Add the following immediately above </appSettings>:

<add key="Enterprise" value="true" />

<add key="Enterprise.SAS" value="true" />
<add key="Enterprise.SAS.Segment" value="BC-SAS"/>

Last Updated: March 2017 | Page 55 of 59

7. Save and Exit from Configuration File

8. Start the BioConnect ID Enterprise services by clicking [StartServices] under

BioConnect Utilities Folder

Last Updated: March 2017 | Page 56 of 59

Appendix E- Configuring Symmetry for BioConnect ID Enterprise

1. Login to Symmetry and ensure that you have a DataConnect License installed. For
Symmetry Enterprise customers, this license is automatically included with the
Enterprise software, so an additional license is not necessary.

2. (Optional) Symmetry has a Biometric Enrollment button which can be linked to

BioConnect ID Enterprise. This button will open the BioConnect utility when clicked
and with Symmetry version 8 or higher, it will open directly to the cardholder
profile that is currently open. To configure this, settings must be added on the
Server and Clients you wish to have this feature on - See the following steps to
configure.

3. To enable the capture button, you must add the following text to the bottom of
the multimax.ini file. Open the configuration file by clicking the Windows Start
button > search for multimax.ini and open the file with NotePad.

4. Enter the following text at the bottom of the multimax.ini file:

Last Updated: March 2017 | Page 57 of 59

 [BioEnrolment]
CommandLine=CardNumber
BioEnrolmentActive=1
Directory=C:\Program Files (x86)\Entertech Systems\BioConnect\BioConnect Enrollment Utility\
Application=BioConnect.Client.UI.exe

5. Save and close the file.

6. Restart the Symmetry services (SMS Services)

Last Updated: March 2017 | Page 58 of 59

Appendix F- Dashboard Quick Review

Last Updated: March 2017 | Page 59 of 59