Learning Journal FO
Learning Journal FO
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.
In this department, I am Assigned to assist the guests on the department that they
assigned to do the need
following tasks: Answer telephone calls and comply their needs
Attend the guest’s requests and inquiries
Observed strengths of the The sales and reservation department have good
department: communication skills
They know how to handle the guest’s inquiries in smart
yet respectful way.
Observed weaknesses of There are times that they were not able to communicate
the department: efficiently with other department
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.
In this department, I am Assist the guests who are about to check in at the front
assigned to do the desk 2
following tasks: Assist the guests who are conducting ocular for their
weddings and style in the hotel
Helping the sales and reservation department in
answering phone calls
Observed strengths of the The sales and reservation staff are very polite in answering
department: phone calls
They know how to get the heart of their customers by
being kind and helpful
Observed weaknesses of Sometimes they were not able to transfer the information
the department: urgently to the concerned department that sometimes
result to small problems
Problems Encountered (if, I found it hard first to assist and answer the guest’s
any) inquiries because I am not yet familiar with other facilities
of the room.
Learning Experiences Sales and reservation department is one of the front liners
at the hotel. They are required to be attentive all the time.
While assisting and approaching guests they must be note
every detail of the guest’s statement. You should also
provide numerous tips for yourself to attract guests.
CvSU Vision CvSU Mission
The premier Cavite State University
shall provide excellent,
university in historic
Republic of the Philippines equitable and relevant
Cavite recognized for
excellence in the CAVITE STATE UNIVERSITY educational opportunities in the
development of morally Don Severino de las Alas Campus arts, science and technology
through quality instruction and
upright and globally Indang, Cavite relevant research and
competitive individuals. (046) 8620-290/ (046) 4150-013 loc 221 development activities.
www.cvsu.edu.ph It shall produce
professional, skilled and
morally upright individuals for
global competitiveness.
COLLEGE OF EDUCATION
Home Economics, Vocational and Technical Education Department
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.
Observed weaknesses of Since there are only 2 sales and reservation department
the department: staff, there are times that they their tasks are overlapping
when there are guests who personally arrived for inquiries
and guests from phone calls.
Problems Encountered (if, I find it hard to answer some of the guests’ inquiries
any) because I am not yet familiar with the rates and their
membership policy so I have to call a staff to assist them.
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.
In this department, I am Assist the guests to the ballroom for the graduation
assigned to do the Assists and entertain the guests for their questions about
following tasks: the hotel’s amenities and facilities
Help the F&B department in dispatching the food of the
guests after the graduation ceremony
Observed strengths of the The sales and reservation staff are very approachable on
department: the guests
They really provide ways to satisfy the demands requests
and wants of the guests
Observed weaknesses of Some of the guest’s requests are not provided urgently
the department: because they are doing other tasks like entertaining other
guest inquiries so they receive minor complains
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.
Learning Experiences Being at the sales and reservation department you must
be able to know how to handle guest complains. While an
event is being held at the hotel, you must be very
attentive and approachable in attending to the guests’
wants and needs.
CvSU Vision CvSU Mission
The premier Cavite State University
shall provide excellent,
university in historic
Republic of the Philippines equitable and relevant
Cavite recognized for
excellence in the CAVITE STATE UNIVERSITY educational opportunities in the
development of morally Don Severino de las Alas Campus arts, science and technology
through quality instruction and
upright and globally Indang, Cavite relevant research and
competitive individuals. (046) 8620-290/ (046) 4150-013 loc 221 development activities.
www.cvsu.edu.ph It shall produce
professional, skilled and
morally upright individuals for
global competitiveness.
COLLEGE OF EDUCATION
Home Economics, Vocational and Technical Education Department
Instruction: Using the form below, indicate your specific assigned tasks in the
department, your observed strengths and weaknesses, problems encountered and
learning experiences.
In this department, I am Assist the guests on the front desk back and help them
assigned to do the carry their baggage up to their room
following tasks: Approaching the guest’s and answering their questions
Directing the guests on their concerned department
Observed strengths of the The sales and reservation department staff are always
department: accommodating and polite. They always touch the guests’
hearts by being sincere and kind in approaching them. As
much as possible they always wanted to provide the needs
of the guests urgently.
Observed weaknesses of This week is a busy week because it is holy week lots of
the department: guests are inquiring and because the staff lacks in number
there are times that they were not able to answer phone
calls immediately
Problems Encountered (if, None
any)
Learning Experiences Being a part of the sales and reservation team, you must
always be very approachable. You must be sincere in
giving the wants and needs of the customer. You must be
very careful in answering their questions. You must also be
very honest so the customer’s will never feel
disappointed.