ISLAMIC UNIVERSITY IN UGANDA

MBALE CAMPUS

FACULTY OF SCIENCE

DEPARTMENT OF COMPUTER SCIENCE

AND INFORMATION TECHNOLOGY

A REPORT ON
FIELD ATTACHMENT /INTERNSHIP AT
SCI(NCR) KAMPALA

BY
OBILAKOL MUZAMIL
REG No:118-062082-18801
[email protected]

SUPERVISED BY
MR. BAGUMA ASUMAN
From 5th JUNE -29TH July.

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 A field attachment report submitted to Islamic university in Uganda-Mbale Campus, in partial
fulfilment of the requirements for the Diploma in computer science and Information Technology,
of Islamic university in Uganda.

Obilakol Muzamil: …………………………………………. ………………………………

(student) (signature) (Date)

Baguma Asuman: …………………………………………. ………………………………

(University Academic supervisor) (Signature) (Date)

Manager Miiro William: ……………………………………… ………………………

(Field Supervisor) (Signature) (Date)

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 DECLARATION
I, OBILAKOL MUZAMIL, do here by declare that this internship report is my original work and
has been based on activities performed and knowledge obtained from the organization.

I also confirm that the report is only prepared for my academic requirement, therefore it shall not
be used for any other purpose other than this.

No part of this material has been published or submitted by any student for academic purposes in
the Islamic University in Uganda or any other University

OBILAKOL MUZAMIL

DEPARTMENT OF COMPUTER SCIENCE AND

INFORMATION TECNOLOGY.

Signature ………………………………

Date ………………………………

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 APPROVAL
I hereby submit this Project Report for Examination with the approval of the project supervisor.

Signed …………………………… Date ……………………………

Mr. BAGUMA ASUMAN

Department of Computer Science Islamic

university in Uganda.

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 ACKNOWLEDGEMENT
First and foremost, I would like to experience my gratitude to Almighty Allah to enabling me to
complete this report on the field of Information Technology.

Special heartfelt appreciation goes to My Parents for the support and guidance that they have given
during this period of intern, my uncle Robert Olobo for providing me with accommodation and
sponsoring me throughout the course not forgetting my brothers and sisters.

I feel greatly indebted to NCR/SCI staff, Mr. Edwin, Mr. William Miiro, and all other Engineers
for the technical and administrative assistance rendered to me during my stay at NCR/SCI.

I convey my sincere gratitude to my Academic Supervisor, Mr. Baguma Asuman for the
professional guidance and direction rendered to me to achieve this success.

Finally, I would also like to thank my fellow junior Engineers of NCR/SCI Nalule Sharifa, Esther,
Fahad, Nambi Phionah, Nankabirwa Claire, Lydia and Flavia with whom I spent long hours daily,
accomplishing various tasks and making innovations together.

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 Table of content
DECLARATION ............................................................................................................................. iii
APPROVAL .................................................................................................................................... iv
ACKNOWLEDGEMENT ................................................................................................................ v
ABSTRACT................................................................................................................................... viii
LIST OF FIGURES ......................................................................................................................... ix
LIST OF TABLES ............................................................................................................................ x
LIST OF ACRONYMS/ABBREVIATIONS .................................................................................... xi
CHAPTER ONE ...............................................................................................................................1
1.0 Introduction .............................................................................................................................1
1.1 Background of internship training .............................................................................................1
1.1.1 Objectives of industrial training ........................................................................................1

1.2 BACKGROUND OF THE ORGANIZATION ......................................................................2

1.2.1 Company address ..............................................................................................................2

1.2.2 Mission ..............................................................................................................................3

1.2.3 Vision. ...............................................................................................................................3

1.2.4 Values ...............................................................................................................................3

1.3 Activities / solutions offered by SCI limited. ..............................................................................3

CHAPTER TWO ..............................................................................................................................5
2.1 Objectives of SCI .......................................................................................................................5
2.2 Activities Performed by an Intern ......................................................................................5
2.3 Officers that the student worked with .................................................................................5
2.4 Role of internal supervisor. .......................................................................................................6
CHAPTER THREE ..........................................................................................................................8
3.1 Organization structure ..............................................................................................................8
3.2 Experience gained.....................................................................................................................9
3.2.0 Knowledge.............................................................................................................................9
3.2.1 PREVENTIVE MAINTENANCE ...............................................................................................9

3.2.2 Skills gained ..................................................................................................................... 11

3.3 Relevance of internship .......................................................................................................... 18

3.4 Student’s contribution ............................................................................................................ 19

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 3.5 Challenges .............................................................................................................................. 19
CHAPTER FOUR .......................................................................................................................... 20
4.1 Conclusion .............................................................................................................................. 20
4.2 Recommendations .................................................................................................................. 20
APPENDICES ................................................................................................................................. 23

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 ABSTRACT
This report includes all the activities that were handled during the training at service & computer
industries Ltd/NCR. The areas covered during the four weeks which include windows installation
(windows 7,8,10 and drivers installation), preventive maintenance (blowing computers, laptops,
printers, system unit/CPU case), Networking (Terminating cables), repair and maintenance
(replacing: a motherboard, keyboard, laptop touchpad), ATM, making a flash bootable, we also
went to the field at PSI Nakawa, PSI in Ntinda and NC bank in Bugolobi.

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 LIST OF FIGURES
Figure 1: Pledge, Blower and Vim............................................................................................. 10

Figure 2: Materials ..................................................................................................................... 11

Figure 3: RJ-45 data plugs ......................................................................................................... 12

Figure 4: Preparing wires .......................................................................................................... 13

Figure 5: Wiring Assignment ..................................................................................................... 14

Figure 6: After Terminating ...................................................................................................... 15

Figure 7: Illustration of structured cabling .............................................................................. 15

Figure 8: Backbone Cabling ...................................................................................................... 16

Figure 9: Horizontal Cabling ..................................................................................................... 17

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 LIST OF TABLES
Table 1: Activities carried out ........................................................Error! Bookmark not defined.

Table 2: Engineers worked with .....................................................Error! Bookmark not defined.

Table 3: Standard Wiring ...............................................................Error! Bookmark not defined.

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 LIST OF ACRONYMS/ABBREVIATIONS
ATM Automated Teller Machine

ICT Information Communication Technology

NCR National cash Register

SCI Service & computer Industries

RAM Random access memory

UPS uninterruptable power supply

CPU central processing Unit

IP Internet protocol

RJ-45 Registered Jack-45

DOS Disk operating system

CMD Command prompt

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 CHAPTER ONE
1.0 Introduction

This chapter covers the objective of industrial training to the student, university and company. It
renders a brief idea of what service & computer industries Uganda is all about. The internship
program is meant to assess the intern’s abil ity in applying the theoretical knowledge
learnt in the classroom in a practical situation in their respective fields ahead of real
opportunities as well as increasing their skills and accustoming interns to the working environment
in their various fields of work.

1.1 Background of internship training

Industrial training is a partial requirement for students at IUIU at the end of their second year
pursuing a Diploma in computer science and information technology. Its therefore important for
students in the application of theoretical knowledge acquired in class, in the field and it enables
the university to grade its student’s performance in other areas other than in academics. Internship
program has become the bridge for those who want to enter to corporate level from the University
life, through internship I got to know the real working environment that was very much different
from my course study. During my internship, I got a chance to work in the department to know
about how a software company develops the product as applications used by various financial
institutions. The term I spent at SCI was more engaged with learning part through projects. All my
experience helped me realize parts like grouping work, work environment, peering support, carried
out in the organization. Thus, the internship duration provided me with the opportunity to broaden
my knowledge, acknowledge my strengths/weakness that would be more helpful to shape up my
career in the future.

1.1.1 Objectives of industrial training

As partial fulfillment of the requirements of the Diploma in computer science and information
Technology program of Islamic University in Uganda. The primary objective of the internship is
to generate a thorough understanding of the workplace relationship, performing of the activities
and engaging oneself in the working environment. In a way, it was more to get practical implication
of all the studies, theories that I had acquired so far. This would help me to pave a way towards
growth in my academic as well as personal development. Apart from general objectives, the
specific objectives are highlighted below:
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  To acquire exposure in the working environment resulting in the development of practical
knowledge, confidence and diplomacy.
 To learn and apply theoretical knowledge practically in the workplace.
 To develop interpersonal, managerial and communication skills.
 To develop student understanding of work ethics, employment demands, responsibilities
and opportunities.
 To come up with the possible strategies to gain competitive advantage.
 To be a valuable asset for the organization by contributing positive aspect.

1.2 BACKGROUND OF THE ORGANIZATION

Services & computer industries (SCI) was established in 1962 and in 1989, it took over the
operation of national cash register (NCR) in Uganda and emerged as the sole representative of
NCR solutions. Service & computer industries is often referred to as NCR owing to the
commitment and dedication with which it has continued to represent the NCR range of products.
NCR is the sole distributor of NCR ATMs, D-LINK, ingenious and EATON power ware,
Systemax, Avanza, EDS & cyber net in Uganda.

Having strategic alliances with DELL as the master distributor, CISCO as premier certified
partner, Olivetti, zebra, tally Genicom and Hewlett Packard has ensured NCR remain at the fore
front of its services to its customers. These alliances ensure that strong international support
network backs the solutions they provide. They are also recognized as the largest DELL
representative in Uganda. SCI limited as a support system that consists of over 200 Engineers in
five countries, which include Uganda, Rwanda, Kenya, Burundi and South Sudan trained by the
very best on their fields and five service centers spread across Uganda to ensure quick response.

Quality, integrity and reliability are key when it comes to the NCR family. The company attained
its ISO90000 certificate in the year 2001.

1.2.1 Company address

 NCR is located on plot 94 William street. Their postal address is p.o box 2109 Kampala
Uganda.

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 1.2.2 Mission
 SCI Uganda limited is committed to provide the most effective and complete solutions
confirming to the international standards in the area of information technology for the
organizations and individuals in Eastern Africa. NCR continuously strives to provide
single-window, turn-key solutions.

1.2.3 Vision.
 To be the undisputed market leader in provision of ICT solutions and services.

1.2.4 Values
 Integrity, teamwork, customer focus, flexibility, empathy, innovativeness, timelines.

1.3 Activities / solutions offered by SCI limited.

The company is committed to satisfy every customer’s need by implementing and maintain good
customer relationships and well-defined quality systems which as well address the needs of
employees, shareholders and other stake holders. Below is the table showing the summary of the
services/ solutions offered by SCI:

Solutions Products and services Device brand

Networking Design and implement Cisco, D-link brand, REX, 3

networks, maintenance, sales com, Lucent.
and repair.
Automated banking ATM, support and POS. NCR.

Voice Sales, installation and Spice mobile, cisco ip- phones,

POS. Philips and Panasonic.

Computers (Pcs, Servers, Server support, sales, repair DELL, NCR, IBM,
desktops etc) and maintenance. Hp,Toshiba, Acer and Lenovo.

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 Office automation Photocopiers, printers, Tally Genicom, Epson,
scanners and support and Xerox, sharp, Hp, and
maintenance DELL.
Cabling Biometric, termination of Suprema, ZKTeco.
cables, wireless and wired.

Enterprise solutions (tape Storage, installation and Blick SA, DELL.

drives, software firewalls) support.
Power solutions UPS installation, sales, support EATON, APC, Invensys
and maintenance. power systems.

Table 1: Activities carried out

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 CHAPTER TWO
2.1 Objectives of SCI

 To continuously improve growth and market share by insuring customer satisfaction and
retention all the time.
 To maintain and enhance the company’s image through meeting commitments all times.
 To maintain a high-level customer satisfaction.
 To maintain a motivated work place, delivering quality services.
 To fulfill the obligations to all external stake holders.
2.2 Activities Performed by an Intern
Being the essence of the industrial training' the intern was subjected to the following activities
as discussed below:
 Attending department meetings every morning from Monday to Friday

 Working with different engineers on machines that needed repair like the pcs, laptops,
servers, printers and adapters.

 Assisting Engineers with relevant tasks.

 Testing of new machines purchased by customers.

 Responding to different calls in several organizations that needed the services of NCR.
These organizations include Banks like NC bank, Stanbic bank, Centenary bank and
organizations like PSI and many others.

2.3 Officers that the student worked with

The following are the names of the engineers I was engaged in the projects during my
internship at NCR and how each one of them assisted me in the different fields.

Engineer Assistance offered

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 Manager Miiro William Assigned me to go to different field places whenever engineers
(WBS) needed a hand, worked with me and guided me doing the TV
project, supervised my work in the workshop and taught me to
do a number of repairs on different things referenced in the next
chapter

Eng. Odede Felix Headed the trip to Jinja and was the chief engineer

Taught me UPS’ and how they are handled.

Eng. Kiwanuka Nasser Taught me about ATMs

Eng. Apollo Kagwa Taught me to do repairs on laptops and PCs and different
machines

Eng. Ssewankambo Godfrey Based on networking.

Eng. Kawuki Timothy Assisted me in the workshop especially with replacing faulty
computer motherboards for clients.

Eng. Kerunga Paul Supervised and worked with me every time we went to the field
to do servicing of machines for the different clients like the
printers, PCs, laptops, keyboards among others.

Taught me about printers and how to do preventive maintenance.

Table 2: Engineers worked with

2.4 Role of internal supervisor.

Where there is learning taking place, there should be an instructor, for this reason, the intern
was assigned Mr. William Miiro as the internal supervisor who performed the following task:
 He conducted general orientation to the intern for the purpose of
familiarizing the intern to the working environment.
 He gave practical assignment to the intern on areas of concern to measure whether the
intern had understood the subject matter.

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  The internal supervisor gave an explanation and guidance on issues which were not
perceptible by the intern, such as the mission statement, goal and the vision of the
organization.
 To ensure quality of service rendered by the student to the organization and to regulate
the behavior of the student and institute disciplinary action if necessary.

 To complete and return to the university a student’s assessment form.

 The work place supervisor is expected to take care of any practical problem that may
prevent the student from being a good participant during the industrial training exercise.

 To ensure that the student understands the relevant policies of the organization
concerning his or her working processes, procedures and any other important matters
in the organization that may be deemed fit for the student to know.

 Reviewing and signing on the internship daily reports and the overall internship report

 Writes introduction letters for identification of a particular intern when required at the
organization where NRC is going to offer its services.

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 CHAPTER THREE
3.1 Organization structure

Managing
director(Capt.)
Personal assist

Director business
dev’t
Marketing

COO... Procurement Assistant

Operation assist.

Head of Sales Sales Sales gov’t Team leader Team leader

finance cooperate ESD

Assistant Assistant Assistant Accounts

Auditor Data center
team leader manager

Accounts Stores
Accounts Accounts manager manager
manager

Store
Banking Accounts manager supervisor
Head of System
projects Eng.

Assistant

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 3.2 Experience gained

3.2.0 Knowledge

I have learnt how to repair and service laptops, system unit, UPS, preventive maintenance and
interact with people of different behaviors as well as communicating with them. I have also learnt
to keep time, speak calmly, and confidentiality, replace faulty parts of the laptop, computer and
the system unit.
3.2.1 PREVENTIVE MAINTENANCE
Is maintenance that is regularly performed on a piece of equipment to lessen the likelihood of it
failing. It is performed while the equipment is still working so that it does not break down
unexpectedly.

Below is a list of some preventive maintenance steps you can take with your computer or computer
hardware.

Computer preventive maintenance

• Cleaning your computer hardware.

• Downloading the latest drivers for your hardware.
• Downloading the latest updates for your computer software.
Verifying you have the latest antivirus protection updates on your computer.

• Running disk software utilities, such as Defrag and Scan Disk on your hard drive.
• Deleting unused programs or other files on your computer.
• If you don't turn off your computer it may be good to reboot your computer every few
months, unless the computer is a critical computer such as a computer server.

When performing preventive maintenance, different tools and equipments are used.
This include;

• Cleaning agent like pledge and shinex to remove rough particles and make it shine after.
• A blower to thoroughly blow all the dust from the machine.

• Cleaning towel small to clean all parts that are sensitive.

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 • Tool kit like screw drivers to open the machine to clean some of the inner points.

Figure 1: Pledge, Blower and Vim

Replacing a faulty motherboard

The exact steps required to replace a motherboard depend on the specifics of the motherboard and
case, the peripheral components to be connected, and so on. In general terms, the process is quite
simple, if time-consuming:

 Disconnect all cables and remove all expansion cards from the current motherboard.
 Remove the screws that secure the old motherboard and remove the motherboard.
 If you are reusing the CPU and/or memory, remove them from the old motherboard
and install them on the new one.
 Replace the old back-panel I/O template with the template supplied with the new
motherboard.
 Remove and install motherboard mounting posts as necessary to match the mounting
holes on the new motherboard.
 Install the new motherboard and secure it with screws in all mounting hole positions.
 Reinstall all the expansion cards and reconnect the cables.

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 3.2.2 Skills gained
Communication skills
My people skills has greatly improved thanks to the internship training. The modes of
communication in training from verbal to mail communications have strengthened my
communication skills to a better level.
Organizational skills

Organizational Behavior defines how employees and employers act in organizations. With many
organizations having policies that are to be followed, it is worth noting that before these policies,
comes personal attitude and behavior. This training has nurtured my understanding of
organizational behavior.
Networking
Terminating an Ethernet cable.
Terminating an Ethernet cable is an easy and useful skill, particularly for those interested in home
networking or those in the networking field. When you learn to terminate cables yourself, you can
save money, space, and frustration with tangled cables by making them the exact length you need
instead of having to use cables manufactured by a company.
Step 1: Materials

Figure 2: Materials

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 Figure 3: RJ-45 data plugs

Wire Strippers – I recommend the IDEAL Telecomm/Datacom Wire Strippers

• Wire Cutters (Side Cutters will work)
• RJ45 Crimping Tool
• 2 - RJ45 Modular Data Plug (Ends)
• Bulk CAT6 Network Cable
• Ruler
• 2 Wire Boots (Optional, not pictured)
Step 2: Measure the Cable
Ensure the blade of the wire stripper is perpendicular to the wire and turn the wire stripper around
the cable once, which will score the sheathing of the wire.
Step 3:
Remove the wire stripper and gently bend the cable along the score line. This should break the
sheathing which can be pulled off the wire and thrown away.

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 Step 4: Prepare Wires

Figure 4: Preparing wires

Step 1:
Separate the twisted pairs into an "x" pattern as shown. When you look down the cable from the
end, you should not see any of the twisted pairs crossing over each other. Also, the wires do not
have to be in the same configuration as seen in the image as long as the wires are not crossing
over each other.

Step 2:
Separate the wires of the twisted pairs. When the wires are separated, they should not cross over
each other.

Step 3:
Assemble the wires into a fan shape and organize for the data plug. There are two common ways
to organize the wires for the data plug. Regardless of which one you use, both ends of the cable
MUST use the same configuration otherwise the cable will not work.
I use the following configuration moving left to right (Clockwise from the 9 o'clock position).

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 T568A and T568B Wiring Assignments:

Figure 5: Wiring Assignment

Pin # T568B T568A

1 White/Orange White/Green

2 Orange Green

3 White/Green White/Orange

4 Blue Blue

5 White/Blue White/Blue

6 Green Orange

7 White/Brown White/Brown

8 Brown Brown
Table 3: Standard Wiring

Step 4:
Firmly grasp all the wires near the sheathing and slide your fingers up, collecting all the wires
into a flat line. Make sure none of the wires jump positions. When looking at the wire colors from
left to right, the wires should be in the same configuration as described above.

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 Step 5: Insert Wires and Crimp

Figure 6: After Terminating

Step 6: Terminate the Other End of the Cable

Structured Cabling System Basics

To understand backbone cabling and horizontal cabling, let’s understand the five subsystems of
structured cabling firstly. These five subsystems are often found throughout a building and are
connected together so that various types of data can be transmitted consistently and securely
(shown in the figure below).

Figure 7: Illustration of structured cabling

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 Backbone Cabling
The backbone cabling is also called vertical cabling or wiring. It provides interconnection between
telecommunication rooms, equipment rooms and entrance facilities. These backbone cablings
typically are done from floor to floor to floor. When setting up backbone cabling, several types of
media can be used: unshielded twisted-pair (UTP) cable, shielded twisted-pair (STP) cable, fiber
optic cable, or coaxial cable. Equipment should be connected by cables of no more than 30 meters
(98 feet).

Figure 8: Backbone Cabling

Horizontal Cabling
The horizontal cabling system extends from the work area’s telecommunications information
outlet to the telecommunications room (TR) or telecommunications enclosure (TE). As shown in
the figure below, horizontal cabling is usually installed in a star topology that connects each work
area to the telecommunications room. It includes the telecommunications outlet, an optional

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 consolidation point, horizontal cable, mechanical terminations and patch cords (or jumpers)
located in the TR or TE.

Figure 9: Horizontal Cabling

Technical skills

 I gained experience in windows installation, servicing and repairing computers,

laptops, printers and UPS.
 I gained experience in networking where I learnt how to terminate different cables like
the straight through and crossover by using RJ-45 and fiber optic cables using different
tools.
 I learnt working experiences since I used to be in a working environment where
everyone hard different task to do.
 how to make a flash bootable in DOS using CMD.
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 Problem solving

Conceptual skills are vital in solving problems. From day one of training to, to the last day, several
training sessions have been involving problem solving that require the mental ability to analyze
and diagnose a solution.

3.3 Relevance of internship

Just like any quality program, internship is very much significant as far as the
practical part of learning is concern, some of which are cited as under.

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  It exposed the intern to the world of employment opportunities, as such, create a link
between the s t u d e n t a n d t h e e m p l o ye r s w h i c h a c t a s a s t e p p i n g s t o n e f o r
t h e s t u d e n t s t o a c q u i r e j o b f o r themselves.
 It enabled the intern to apply the knowledge acquired in the classroom in the work place,
as such increased the effectiveness and efficiency of the intern and improves
his ability to work in the fields.
 The internship program allowed the intern to be innovative in pursuing
professional course by focusing on learning new things about the course pursued.

3.4 Student’s contribution

As a matter of fact, the intern contributed to the organization predominantly in the

accounts department as quoted below:

 Helped in the repair of the laptop’s charging adapter.

 Designed a charging system for a toy bike.
 Helped during preventive maintenance.

3.5 Challenges

 The field attachment period was too short. The intern could at times work overtime
extensions in order to accomplish particular tasks, but still time was not enough to
accomplish all the tasks.
 Allocation of academic supervisors was done late. University policies state that each
site/student has to be visited at least three times by the academic supervisors, but I was
visited only once.
 Apart from the above and other minor challenges such as limited finances to cater for lunch
for the student, the field attachment went on smoothly.
 Students’ difficulties in compiling report. Students are supposed to compile a report
or keep a diary about the work they are involved in and relevant information (such
as management structure, staff and their duties) about the sections of the company
they get attached at, students said they experienced difficulties in compiling their
reports.

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 CHAPTER FOUR

4.1 Conclusion

I wish if the time span for internship should be extended to three months, I must confess that the
time I have spent training in NCR in one of the best learning and working experiences in the field
of information technology in my life. Not only did I gain practical skills but also had the
opportunity to meet many more experienced and fantastic people both in and out of information
and communications Technology.

Islamic University in Uganda sends out students for field attachment with the main objective of
enabling the students to get hands-on real-life experiences in environments they are expected to
work in when they graduate. NCR Kampala was well prepared to take on the student for field
attachment in the position of a Repair and maintenance.

Strengths: The student had a wide range of computer skills and possessed knowledge about most
computer related tasks. The field attachment helped the student to apply the knowledge taught at
university to the field of work by working on real life projects. The field supervisors were very
helpful and offered great guidance. This helped the student to learn a lot of new knowledge and
skills as indicated throughout this report.

4.2 Recommendations
4.2.1 To the organization

Facilitation; The management of A.C should buy more facilities such as computers, vehicles so as
to enable smooth running of the company’s activities and respond to the dynamic competition
environment. This technological advancement will enable the organization to change. More
opportunities to students to do intern in their organization; The intern would also recommend the
Organization to continue giving internship placements to as many students as they can because
some miss this experience which is also important requirement of the University due to the fact
that they failed to get placements.

Serious supervision to the workers and students, the organization should increase and ensure more
supervision over the employees in order to work effectively and also eliminate workers who relax,
work lazily and perform actively after seeing their supervisors.

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 4.2.2 Recommendations for the University
The university should not wait until the end of the semester before allocating students to their
supervisors. All planning should be done early enough so that the students can get the contacts of
their supervisors even before going to the field. If this is done, it will solve the challenge of late
supervision that was experienced.
Constant supervision of students, The intern recommends the university to carry out constant
supervision and monitoring of students during the internship training to encourage them to perform
the duties fully and also accurately. This will also put a close link between the academic
supervisors and the field supervisors to foster appropriate assessment of what the interns are doing
in the field.
Secure Internship placements for students. The University should help students to secure
internship positions according to their respective programs undertaken at the University through
giving students recommendations in order to ease their training periods and also avoid the ache
gotten by students in search of internship placements.
Should continue with internship program, this is because it helps to prepare the students for
their careers in future and also enable the students to practice the theoretical knowledge obtained
during class be exercised practically. It also helps to develop students understanding of work
ethics, employment demands, responsibilities and opportunities.

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 References:
How to Make the Most out of Your Supervisory Relationship: Advice from Supervisors & Graduate
Students. (2010). Retrieved August 11, 2015, from Queen's University Website:
http://www.queensu.ca/hcds/documents/STUDENT%20booklet%20Supervisory%20Relships.pdf.

NCR(service & computer industries ltd) | About Us. (2015). Retrieved Aug 07, 2015, from NCR
Website: http://ncruganda.com/testimonies.php

cable termination retrieved June,20, 2019 from https://www.incenter.net/tech-

support/othersupport/ethernet-cable-color--diagram/

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 APPENDICES
Appendix 1: Gallery of the key highlights of the field attachment

Photos taken during repair in the work shop with our internal supervisor manager Miiro.

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 Highlight 2: during our farewell meeting

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 Appendix 2: Daily activities done as recorded.

Detailed Record of work accomplished: The table below contains the records of daily and
weekly activities done during the field attachment and meetings were always conducted at 8:00am.
It is referred in several other sections of this report.

Date Activities
Wed 5th Meeting held at 8:00am.
June Introduction of the members and the staff
2019 Terminating network cables using RJ-45 connector.
Thur 6th Meeting held at 8:00am.
June
UPS configurations and maintenance.
2019
Fri 7th Meeting held 8:00am
June
Basic parts of a Printer and how to troubleshoot
2019
Sat 8th
June Preventive maintenance at NC bank
2019
Table 4: activities in the first week

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 Date Activities
Meeting
Mon 10th
Designing a charging system for a toy bike using a transformer, bridge, diode
June
2019 and how to convert power from AC to DC using a bridge and ho to reduce the
number of voltages.
Meeting
Preventive maintenance at pace Ntinda from 10:00am to 11:30am.
Tue 11th
June
2019 How to maintain a printer
How to make a T.V using a monitor, T.V board, speakers, inverter and the
infrared.
Wed 12th Meeting
June
Basic parts of an ATM and the function of each part.
2019
Meeting.
th
Thur 13
How a Network video recorder (NVR) works and its basic parts.
June
2019 Basic functions of UPS, problems, differences between ups and inverter and
the basic parts of ups and how it works.
Meeting
th
Fri 14
Preventive maintenance done at PSI in Nakawa business centre from 10:00am
June
2019 to 4:00pm.
Meeting
th
Sat 15
Different types of cables, channels, components of work area and components
June
2019 of server Telecom room, wireless components and how WAP and Router
works when connected or when setup.

Table 5: second week

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 Date Activities
Mon 17th Meeting
June How to make a flash bootable in DOS using command prompt.
2019 Steps taken to select a UPS to buy and how to install IT.
Tue 18th Meeting
June Different components of a projector, criterias taken to choose a projector,
2019 how to service it and do preventive maintenance on a projector.
Wed 19th Meeting
June Fixing the adapter of a laptop charger which involved the use of a bridge and
2019 other components.
Thur 20th Meeting
June Backbone cabling using optic fibre cable, different layers and types of optic
2019 fibres, and how to differentiate between single mode and multimode.
Fri 21st Meeting
June How to install windows 10 operating system and the drivers to new
2019 machines.
Sat 22nd Continuation on the installation of windows 10 operating system and the
June
drivers to new machines
2019

Table 6: Third week of training

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 Date Activities
Mon 24th Meeting
June
Basic ways on how to handle and maintain your processor.
2019
Tue 25th Meeting
June Fixing the two adapters of laptop chargers using a diode, capacitor, bridge and a
thresta.
2019
Wed 26th Meeting
June Replaced faulty batteries of a power bank with the ones of a battery charger in
order to make it to work for some good time.
2019
Thur 27th Meeting
June
2019
Fri 28th Fare well meeting with the staff members.
June They took us through servers by engineer Michael. He talked of the different types
of servers, components, how to configure and install windows using a server.
2019
Sat 29th
June How to remove a BIOS and system password.
2019

Table 7: last week of training

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 Appendix 3: Procedures for installing windows 10

Enter your computer's BIOS

You first need to make sure your computer is set to boot from your DVD drive or from USB. Insert
your DVD or USB installation disk and restart your PC. You may find that your PC has a special
boot override menu, which you can access with a key such as F10, F12; look out for the message
while your computer starts. If this is the case, press the key as soon as the message is displayed,
then select your DVD drive or USB stick to boot.

If you don't have a boot override menu, you'll need to go into the BIOS or UEFI Setup program,
which is where you change some of your computer's more low-level settings. The right key to
enter Setup varies from PC to PC, but is usually Delete, F2 or F10, and you'll need to press it
almost immediately after you turn your PC on or restart it. If you look carefully, you may see the
relevant key displayed onscreen as the computer turns on. Some more modern laptops, such as
certain Lenovo models, have a special button to enter the Setup program, which you'll most likely
find next to the power switch. Setup menus vary widely in look and layout, but all follow a similar
logic, so if you look carefully, you'll be able to find all the options we mention in this guide.

Set your computer to boot from DVD or USB

Once in Setup, find the Boot section. Now change the boot order to put the device you want to
boot from first; this will be DVD or USB, depending on your installation media type. Bootable
USB flash drives are sometimes listed as hard disks.

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 Choose the Windows 10 clean install option
Once you're in the Setup program, select your language, time and currency format and input
method, and click Next. Click the Install Now button. Enter your Windows key if prompted and
read and accept the software license. In the next screen, select 'Custom: Install Windows only
(advanced)'.

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 Before you install Windows 10 you'll need to delete all these partitions, by selecting each one and
clicking the Delete icon. This will erase all data on the partitions, so quadruple-check that a) you're
deleting partitions from the correct drive and b) that you're absolutely sure you've already backed
up everything you need.

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 Bear in mind that this may also delete your manufacturer's recovery partitions, so you won't be
able to go back to your previous operating system. Once you've finished deleting partitions, make
sure the drive you want to use for your Windows 10 installation is selected and press Next to
install.

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