Internship - What’s the big deal?

(Haimson & Bellotti, 2001)

• “The position of a student or trainee who The Internship
works in an organization, sometimes without • "This internship may be the start of your
pay, to gain work experience or satisfy long-standing career in the industry"
requirements for a qualification” • “You'll want to use this opportunity to start
• Student internships represent a unique, developing yourself as a professional who
innovative, nontraditional educational delivers quality work with a great attitude”
approach based on experiential learning. • “In turn this could lead to recommendations,
• Internships take students out into the lasting business relationships, and a full-time
community and the real world to internship job”
sites for experiences in the field.
Ryan Kahn, a career coach,
• Among the many positive educational Founder of The Hired Group,
outcomes of internships are practical Author of "Hired! The Guide for the Recent Grad"
experience, new skills and improved attitudes
and behaviors Interns should always do These 15 things

(Merritt, R.D, 2008) 1. Do your homework before your first day

AdvantagesResearch has shown that experiential- A day before your start date you should do research
education programs, including internships in on the organization's history and culture, says Kerry
government and business, have a positive impact on Schofield, a psychologist and chief psychometrics
student participants officer at Good.Co, a professional assessment and
self-improvement platform.
• Provide valuable experience and can change
students’ lives "By being prepared, you will feel more confident
• Can increase students’ maturity levels and going into the internship," Kahn adds.
can improve their self-confidence and self- "Start your first day with a general understanding of
concepts the industry, its buzzwords, the company, and your
• Benefit students as well as the organizations boss. This will make you sound more
providing them knowledgeable and confident."
• Can focus on areas in which students can
2. Dress for success
perform service and social-action
assignments "You've heard, 'Dress for the position you want, not
the one you have,' a million times," Kahn says.
(D’Andrea, 2005; Greifner, 2007; Littke, 2004)
"It is better to be known as the best dressed intern,
• Opportunity to explore various career
than to be known as the one who is too casual.
alternatives, or possible career opportunities
• Developing relationships with experts in Research has shown that the way people dress
fields of strong interest to them affects not only the way others see them, but also
• Identifying, clarifying, developing career how they see themselves, including how they think
goals and professional aspirations and and feel about their own abilities and the work
confirming career-path options they're doing. "'Dressing for success' really does
• Help female students particularly to explore work.
nontraditional career fields. 3. Treat the internship like a real job
• Improve students’ job-readiness skills, future
job prospects and starting salaries. If you want the employer to take you seriously, you
need to take the job seriously.

MUHAMMAD MAJID 1
"To get the most of an internship, regardless of the 8. Be flexible
pay, interns should treat their internship like they
People, and organizations, have different thinking
would any job," Schofield says.
and communication styles and various ways of
You need to remember that your work will have an doing things.
impact on the organization.
"If you can learn to be adaptive, you'll broaden your
"You're learning in an active, real-world opportunities considerably," Schofield says.
environment, so your contributions (and your
9. Network
mistakes) affect other people."
Aside from socializing, you'll want to network with
4. Have a "just in case" outfit
your new colleagues.
Always have a tie or pair of shoes at your desk
"Take the opportunity to build as many quality
because you never know when you need to make a
relationships in your internship as possible," Kahn
last minute outfit change for a meeting or work
suggests.
event, says Morris Rishty, CEO of RU.
"The more colleagues know you and what your
"This will also show your employer that you're well
capable of, the more support you will have once it's
prepared for future situations."
time to turn your internship into a full-time job."
5. Practice good time management
10. Find a Mentor
Interns have a lot on their plates, so it's important to
While it may seem intimidating, interns should ask
be organized.
their boss or someone they admire in the company
Be careful not to take on too much, and to let out to lunch to learn about their experience at the
someone know if you can't complete a project by the company and ask for any words of wisdom.
deadline, Schofield says.
"This shows the intern isn't afraid to ask questions
6. Socialize (with a filter) and is willing to learn from a senior person," Rishty
says.
Since you're treating this position like a permanent
job, you'll want to take the time to get to know your Then, if you click with this person, ask if they'd be
new colleagues. willing to take you on as their protege.
"It's great for interns to get to know one another — 11. Take initiative, but accept guidance
and their superiors
Employers will be impressed if you're eager to help
Be careful of the amount of personal information — but don't simply sign up for everything.
you share and how you behave while socializing,"
"A few jobs done well is better than twice as many
Rishty explains.
done badly, or not finished."
"Your new colleagues and fellow interns may act
Also keep in mind that while enthusiasm and
like your friends, but it's always best to socialize
confidence are great, as an intern, you are ultimately
with a filter just in case."
there to learn from more experienced individuals.
7. Ask questions
12. Be respectful, but assertive
Don't be afraid to ask questions and step outside
"Interns should expect to both be taken out of their
your comfort zone, Schofield says.
comfort zone and to do boring but necessary tasks
This shows that you're willing to learn and have a with good grace," Schofield says.
genuine interest in the job and company.

MUHAMMAD MAJID 2
However, if you feel you're being taken advantage • Hierarchy of organization (Top to
of, you must speak up. bottom/who reports to whom)
13. Challenge yourself • Technologies, software, machines, working
process
Try to challenge yourself by doing something you • Strengths, Weaknesses (SW)
have never done before, Kahn says. • Opportunities, Threats (OT)
"Utilize your coworkers and bosses to learn and • Surrounding competitors
develop your industry skills. The Internship Report
These skills will enrich your professional portfolio • Reflects your ‘overall’ experience of the
making you more appealing to future employers." internship duration
14. Keep tabs on your accomplishments • Testifies your involvement in the
organization
For the benefit of future job applications,
• Helps polish your writing skills
immediately begin keeping track of specific facts
• Increases your understanding of report
and figures about your performance.
writing
"This will impress potential employers," Schofield • Enriches your vocabulary and helps reduce
says. grammar and spelling errors
15. Finally, Ask for feedback • Is your sole representative and reflects the
quality, accuracy and professionalism of your
As an intern, it's important to ask for feedback on a daily work activities
regular basis, Rishty says. • Gives you a sense of achievement
"This shows the employer you're taking initiative • Contributes to the existing knowledge base
and willing to make the changes necessary to • Decorates your shelf at home ☺
succeed." Contents of the Internship Report
Specific things to do (During Internship)
• Title Page
• You have been given chance to provide your • Page for supervisory committee
services. Don’t waste this chance • Table of contents
• Take complete interest and perform the • Acknowledgement Page
assignment with thorough enthusiasm and • Internship Certificate
involvement • Executive Summary
• Time is limited, and precious, so make use of • Chapter 1
it at the organization o Introduction of the Report
Maintain a Log Book to record: • Chapter 2
o Overview of the Organization
• Your daily activities from Day 1 to 60 • Chapter 3
• Persons met with names, designations, o What I have Learned
qualifications • Chapter 4
• Officers interviewed o Analysis
• Timings and content of interview • Chapter 5
• Data Collected and sources of data o Recommendations and Conclusion
• Tasks assigned, Duties performed,
Responsibilities handled
• Physical structure of Organization

MUHAMMAD MAJID 3
 Acknowledgement • Chapter 2:
o Brief overview.
This report has been prepared for the internship that
o Focus on branch/office of work
has been done in the (Name of Organization) in
o Major activities, products, hierarchy
order to study the practical aspect of the course
o Not more than two pages
and implementation of the theory in the field with
the purpose of fulfilling the requirements of the • Chapter 3:
course of (Name of Program) o Extracting data from log book to
report
I would like to express my sincere gratitude to o Duration of internship
(Supervisor at QACC, Manager/Director/HOD of o Deptt. assigned
the Organization worked in, other employees, staff o List of activities performed
members etc.) for their support and encouragement. o How have your performed
Executive Summary o Conclude by compiling your overall
experience
• An executive summary is a brief section at • Chapter 4
the beginning of a long report, that o SWOT enlisting
summarizes the document. It is not o Financial Analysis (Ratio, Index,
background and not an introduction. Common size)
• People who read only the executive summary o SWOT analysis*
should get the essence of the document • Chapter 5
without fine details o Based on Strategies developed in
• As a 30-second or a one-minute version of SWOT
the entire report, the executive summary o Should not be Vague, Abstract,
should answer the reader's questions in brief. Idealistic
• Briefly, what is this about? o Should be Specific, Concrete, Practical
• Why is it important? [or] Why was it
undertaken?
• What are the major findings or results? The SWOT Matrix (steps to develop)
• What more is to be done? [or] How will these 1. List the firm’s key external opportunities
findings be applied?
2. List the firm’s key external threats.
An executive summary provides a quick overview or
synopsis of a report, summarizing the essential parts. 3. List the firm’s key internal strengths.
It outlines the following information:
• the purpose 4. List the firm’s key internal weaknesses.
• the methods 5. Match strengths with opportunities, and
• the results develop SO Strategies.
• the conclusions
6. Match weaknesses with opportunities, and
• recommendations
develop WO Strategies.
Chapters
7. Match strengths with threats, and develop ST
• Chapter 1: Strategies.
o Background
8. Match weaknesses with threats, and develop
o Purpose
WT Strategies
o Data Collections (Primary/Secondary)
o Scope

MUHAMMAD MAJID 4
Guideliness related to internship report writing 1. Meezan Bank Limited
for the students performing their internships in
2. Dubai Islamic Bank
banking sector
3. Al-Baraka Bank'*formerly Burj Bank
Presented by
Limited
Faheern Ullah Qureshi
Lecturer HRM 4. Bank Alfalah Islamic
Quaid-c-Azarn College of Commerce
University of Peshawar 5. Bank Islami Pakistan Limited

6. Standard Chartered Bank

LIST OF BANKS IN P AKIST AN
7. Askari Bank Ltd
The State Bank of Pakistan
8. MCB Islamic Baking
Public Sector Banks
9. UBL Islamic Banking
1. National Bank of Pakistan
10. }-f13L Islamic Banking
2. The Bank or Punjab
11. National Bank of Pakistan
3. Sindh Bank
12. Bank Al Habib Islamic Banking
4. Bank of Kl1yber
13. Burj Bank Limited [formerly Dawood
5. Bank of Azad Jammu & Kashmir
Islamic Bank Limited]
6. First Women Bank
14. Emirates Global Islamic Bank Limited
Private Banks
SPECIALIZED BANKS
Askari Bank
1. Industrial Development Bank
Allied Bank Limited
2. SME Bank
MCB Bank Limited
3. The Punjab Provincial Cooperative Bank
Bank Alfalah
4. Zarai Taraqiati Bank Limited
Bank Al Habib
FOREIGN BANKS
Faysal Bank
1. Dcutsche Bank AG
HBL Pakistan
2. Industrial and Commercial Bank of China
Habib Metropolitan J3ank Limited

JS Bank 3. Standard Chartered Pakistan

NIB Bank Branch banking structure

Samba Bank Limited What you can learn during your internship in
branch banking?
Silk bank Limited
1. Account opcning
Soneri Bank
." The legal requirements for account
Summit Bank
opening
United Bank Limited
>- Types of accounts
Islamic banks
>- Know your customer (KYC)
There are many Islamic banks workinz b in
:> Issuing of a cheque book
Pakistan. The list or banks is given below:
 ~ Types of cheques Service quality department ( how they are

~ Closing of account improving the customer services using

various criteria ).
~ Dormant account
Other relevant information for HR, Marketing
'2. Functions of cash department and Finance students

~ Cash department working (receipts and Information about bankers overall HR

payments) programs including HRM [unctions
;.;.. Cash management Types of trainings offered by the banks to
their employees
>- Sorting of the cash
Auditing etc. haw "audit is done in the
» Cash balance book
branches and what are the important and
r Reporting in cash register significance of audits at branch banking
level.
~ ATM'S working and procedure
Financial statement analysis
3. Remittance department
Interview Irorn business development
~ Inland remittance
officers (BDOS) regarding how they are
;.... Payment orders ex pand i ng the busi ncss and i ncrcasi ng the
numbers of' corporate accounts and what
~ Home remittance
strategies are they using.
4. Functions of clearing department in branch
~ Inward clearing

»: Outward clearing

~ Steps used by clearing department

~ NIFT

~ Intercity clearing

~ Types of advances offered by the bank

5. Functions of credit department

~ House loans

~ Other types of advances and the legal

procedures

~ Calculation of' the markup ctc

~ Credit and debit card issuing procedure and

its purpose
I,
6. Functions of car leasing department I
~ Car leasing procedure
1I.
~ Requirements of car lcasinuC'
I
~ Calculation of the markup

~ Legal requirements involved

7. Functions service quality department