Your SSC

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR TELECOM INDUSTRY

Contents
1. Introduction and Contacts..… .… .… .… .… .…1
2. Qualifications Pack……….…….......................2
3. OS Units……………………..…….……………………….5
What are
Occupational
Standards(OS)?

 OS describe what
individuals need
to do, know and
understand in
order to carry out
Introduction
a particular job
role or function Qualifications Pack- Infrastructure Engineer
 OS are SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES
performance SECTOR: TELECOM
(IT-ITES)ces Helpdesk Attendant
standards that SUB-SECTOR: Network Managed Services
individuals must
achieve when OCCUPATION: Operations and Maintenance-Passive infrastructure
carrying out
REFERENCE ID: TEL/Q6100
functions in the
workplace, Infrastrcuture Engineer in the telecom industry is also known as Passive
together with Infrastructure Engineer
specifications of
the underpinning Brief Job Description: Infrastructure engineer is responsible for ensuring site
knowledge and uptime through preventive and corrective maintenance of passive infrastructure
understanding at sites. He also coordinates infrastructure upgradation activities and ensures
timely payments of rent, diesel and electricity charges after validating the
Contact Us: vendor bills.
2nd Floor, C-DOT
Campus,Mandi Personal Attributes: This job requires the individual to work closely with multiple
Road, Mehrauli
teams and third party vendors. The individual should be willing to work on-field and
New Delhi - 110030
be able to handle high pressure situations. He should be adaptable to changing
T: +91 11 26598711
F: +91 11 26805318 work environments and have good practical knowledge to successfully perform the
assigned responsibilities.
E-mail:
[email protected]
 Qualifications Pack For Infrastructure Engineer

Qualifications Pack Code TEL/Q6100

Job Role Infrastructure Engineer

Job Details

Credits(NVEQF/NVQF/NSQF)
TBD Version number 1.0
[OPTIONAL]
Sector Telecom Drafted on 26/04/13
Network Managed
Sub-sector Last reviewed on 23/05/13
Services
Operations and
Occupation Maintenance-Passive Next review date 31/05/15
infrastructure

Job Role Infrastructure Engineer

Infrastructure engineer is responsible for ensuring site

uptime through preventive and corrective maintenance
Role Description
of passive infrastructure at sites. He also coordinates
infrastructure upgradation activities and ensures timely
payments of rent, diesel and electricity charges after
validating the vendor bills.
5
NVEQF/NVQF level
ITI/ Diploma
Minimum Educational Qualifications*
Bachelor in Technology (Mechanical, Electrical, Civil and
Maximum Educational Qualifications*
related field)
Technical trainings on Passive Infrastructure equipments
Training
deployed at Radio sites
Worked as Infrastructure technician for minimum 1-2
Experience
years.
Click to open the below hyperlinks
Compulsory:
1. TEL/N6100 (Perform preventive maintenance of Passive
Infrastructure equipments at radio locations)
2. TEL/N6101 (Perform corrective maintenance/ fault
management of Passive Infrastructure at radio
Applicable National Occupational
locations)
Standards (NOS)
3. TEL/N6102 (Undertake upgradation of Passive
Infrastructure at radio locations)
4. TEL/N6103 (Undertake other operational activities at
radio sites )
Optional:
5. NA

Performance Criteria As described in the relevant OS units

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 Qualifications Pack For Infrastructure Engineer

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
Definitions

economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional
analysis and form the basis of OS.
Job Role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
OS OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.
Performance Criteria Performance Criteria are statements that together specify the standard
of performance required when carrying out a task.
NOS NOS are Occupational Standards which apply uniquely in the Indian
context.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Qualifications Pack Qualifications Pack comprises the set of OS, together with the
educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an Occupational Standard , which is
denoted by an ‘N’.
Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organizational specific knowledge
that an individual needs in order to perform to the required standard.
Organizational Context Organizational Context includes the way the organization is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.
Core Skills or Generic Core Skills or Generic Skills are a group of skills that are key to learning
Skills and working in today's world. These skills are typically needed in any
work environment. In the context of the OS , these include
communication related skills that are applicable to most job roles.

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 Qualifications Pack For Infrastructure Engineer

Keywords /Terms Description

Acronyms

AMF Panel Auto Man Failure

DG set Diesel Generator Set
EB connection Electricity Board Connection
FM Engineer Field Maintenance Engineer
MCB Miniature Circuit Breaker
OHS Organizational Health & Safety
PIU Power Interface unit
SHE Safety, Health & Environment
SMPS Switch Mode Power Supply

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 Your SSC

TEL/N6100 Perform preventive maintenance of Passive Infrastructure equipments at radio locations

----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview

This unit is about carrying out preventive maintenance activities for passive
equipments like DG Sets, Battery bank, SMPS to ensure their optimal working

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 Your SSC

TEL/N6100 Perform preventive maintenance of Passive Infrastructure equipments at radio locations

Unit Code TEL/N6100

Unit Title
National Occupational Standard

Perform preventive maintenance of Passive Infrastructure equipments at radio

(Task) locations
Description This unit is about carrying out preventive maintenance activities for passive
equipments like DG Sets, Battery bank, SMPS
Scope
This unit/task covers the following:

 Ensure adherence to the preventive maintenance schedule

 Carry out preventive maintenance of Passive Infrastructure equipments
 Reporting and documenting the status at the end of scheduled activity

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

To be competent, the user/individual on the job must be able to:

PC1. ensure maintenance of site folder containing site listing, DG and power
capacity, equipment types and vendors
Obtain schedule & PC2. obtain the preventive maintenance schedule and the corresponding checklist
notify NOC from the supervisors
PC3. suggest changes to the planned maintenance schedule considering site
criticality, capacity, and frequency of faults if required.
PC4. ensure Network Operating Centre (NOC) is notified prior to undertaking the
maintenance activities

To be competent, the user/individual on the job must be able to:

PC1. ensure availability of necessary tools, test equipment and resources to

Arrange for tools and undertake the maintenance
spares PC2. ensure availability of spare hardware equipments and raise request for spares,
in case the same are not available as per company’s process
PC3. ensure that faulty equipments are sent to logistics team for repair and
replacement

To be competent, the user/individual on the job must be able to:

PC1. ensure review of daily and weekly maintenance activities performed by the
Undertake Periodic
infrastructure technicians
Maintenance
PC2. ensure completion of standard maintenance activities like checking battery –
activities
voltage levels; DG set – oil filter, lubrication; Air conditioner – refill gas, clean
evaporator and condenser, other power equipments (including MCBs, power
plan)

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TEL/N6100 Perform preventive maintenance of Passive Infrastructure equipments at radio locations

PC3. ensure review of equipment grouting, earthing connections, watering of
earthing pit, site matting for insulation, adequacy of wiring
PC4. ensure site up-keep – check for leakages, oil/ diesel splillages, condition of
cable trays and upkeep of tower (through riggers).
PC5. obtain and record readings from PIU panels on input and output voltage and
current levels
PC6. ensure that for 3rd party elements that require maintenance, tickets are raised
to the respective vendors by the NOC team if required
PC7. ensure timely escalation of emergency incidents like passive equipment
failures, fire and power failures

To be competent, the user/individual on the job must be able to:

Test effectiveness & PC1. confirm effectiveness of the maintenance process, by monitoring site's alarm
close activity status in co-ordination with the NOC team
PC2. ensure completion of administrative jobs like site clearance, return of test
equipments

To be competent, the user/individual on the job must be able to:

PC3. ensure compliance with site risk control, OHS, environmental and quality
requirements as per company’s norms
PC4. ensure that work is carried out in accordance to the level of competence and
legal requirements
Health and Safety PC5. ensure that hazards associated with the workplace that have not been
previously controlled, are reported in accordance with appropriate procedures
PC6. ensure that Personal protection equipments like harness, waist belt are
appropriately used as required
PC7. ensure availability of first aid box at site
PC8. ensure escalation of safety incidents to relevant authorities as per guidelines

To be competent, the user/individual on the job must be able to:

PC1. ensure all relevant parties (including FM engineer, NOC team, supervisors) are
notified of the results of the maintenance result and obtain the sign-off from
Report & Record relevant personnel
PC2. ensure that documents that are required to be updated are identified
PC3. ensure completion of routine maintenance logs, activity logs and spare tracker
within stipulated timelines
PC4. ensure that documents are available to all appropriate authorities to inspect

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context

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 Your SSC

TEL/N6100 Perform preventive maintenance of Passive Infrastructure equipments at radio locations

(Knowledge of the KA1. risk and impact of not following defined procedures/work instructions
company / KA2. escalation matrix for reporting identified incidents, troubles and/ or
organization and emergencies e.g. system failures ,fire and power failures
its processes) KA3. types of documentation in organization and importance of the same
KA4. records to be maintained and implications of non-maintenance of the same
KA5. process for obtaining sign-off post completion of the maintenance activities
KA6. knowledge of spare management and repair & return process for faulty
equipments
KA7. SHE and OHS guidelines and regulations as per company’s norms
KA8. protection equipments (harness, belts, helmet, insulation gloves) that are
required to be used
KA9. first aid requirements in case of electrical shocks, cuts, fall from height and
other common injuries
KA10. electrical and chemical related hazards and precautionary measures
KA11. usage of safety kit for climbing towers
KA12. usage of fire safety equipments
The user/individual on the job needs to know and understand:

SB1. functionality of Passive infrastructure equipments like DG set, PIU panel,

Transformer, SMPS, Air Conditioner, Battery bank
SB2. need and requirement of earthing the equipments
B. Technical
SB3. mechanism to maintain the earthing pit to absolute zero
Knowledge
SB4. functionality of tools like pliers, power drill, screwdrivers, spanner
SB5. knowledge of using and deploying cable connectors, cable ties, cable tray
SB6. electrical wiring requirements at site and their labeling/ color coding
SB7. site power requirements based on equipment rating
SB8. power capacities of DG set, battery bank and SMPS based on their models
SB9. phase and level of power received from the electrical board
SB10. standard preventive maintenance activities that need to be carried out
SB11. standard fault-finding (troubleshooting) techniques
Skills (S)
Communication Skills
The user/ individual on the job needs to know and understand how to:

SA1. liaise and coordinate with third party vendors

SA2. communicate with supervisor
A. Generic Skills SA3. communicate in the local language
Project Management Skills
The user/individual on the job needs to know and understand how to:

SA4. prioritize and execute tasks in a high-pressure environment

SA5. multi-task by handling multiple tasks and completing them successfully within

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 Your SSC

TEL/N6100 Perform preventive maintenance of Passive Infrastructure equipments at radio locations

due timelines
SA6. use and maintain resources efficiently and effectively
SA7. be flexible and accept changes in job requirements, schedules, or work
environments

Analytical Skills

The user/individual on the job needs to know and understand how to:

SA8. interpret reports, readings and numerical data

SA9. source technical information by researching manufacturer's technical
documentation
Other Skills
The user/individual on the job needs to know and understand how to:

SA10. create and maintain effective working relationships and team environment
SA11. take initiatives and progressively assume increased responsibilities
SA12. share knowledge with other team members and colleagues
SA13. effectively resolve disputes and manage disagreements
Equipment operating Skills
The user/individual on the job needs to know and understand how to:

SB1. operate passive infrastructure equipments like DG set, PIU panel, Earthing
B. Professional Skills
systems, Transformer, SMPS, Air Conditioner, Battery
SB2. utilize measurement tools like multi-meter and thermometer to measure
voltage levels of battery and site temperatures appropriately
SB3. handle and operate tools like pliers, power drill, screwdrivers, sockets, spanner
SB4. use appropriate personal protective gear while carrying out activities at sites
SB5. utilize connectors, cable ties, cable trays for effective and safe wiring

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 Your SSC

TEL/N6100 Perform preventive maintenance of Passive Infrastructure equipments at radio locations

NOS Version Control

NOS Code TEL /N6100

Credits(NVEQF/NVQF/NSQF)
TBD Version number 1.0
[OPTIONAL]
Industry Telecom Drafted on 26/04/13
Network Managed
Industry Sub-sector Last reviewed on 23/05/13
Services
Next review date 31/05/15

Back to QP

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 Your SSC

TEL/N6101 Perform corrective maintenance/ fault management of Passive Infrastructure

at radio locations

----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview

This unit is about carrying out fault management activities for Passive
Infrastructure at BSS locations to ensure their optimal working

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 Your SSC

TEL/N6101 Perform corrective maintenance/ fault management of Passive Infrastructure

at radio locations

Unit Code TEL/N6101

Unit Title
National Occupational Standard

Perform corrective maintenance/ fault management of Passive Infrastructure at

(Task) radio locations
Description This unit is about carrying out fault management activities for Passive infrastructure at
BSS locations
Scope
This unit/task covers the following:

 Ensure timely response to the network alarms/ trouble tickets

 Rectify fault condition in co-ordination with other 3rd party vendors and escalate
in case additional support is required
 Reporting and documenting the status of the activity

Performance Criteria (PC) w.r.t. the Scope

Element Criteria
To be competent, the user/individual on the job must be able to:

Respond to Network PC1. determine alarm severity, SLAs and affected network elements
Alarm PC2. provide information to and seek advice from other relevant parties in
identifying the problem and cause of the alarm condition
PC3. prioritize actioning on alarms based on fault’s service impact analysis

To be competent, the user/individual on the job must be able to:

PC1. ensure availability of necessary tools, test equipment and resources to

Arrange for tools and undertake the maintenance
spares PC2. ensure availability of spare hardware equipments and raise request for spares,
in case the same are not available as per company’s process
PC3. ensure that faulty equipments are sent to logistics team for repair and
replacement

To be competent, the user/individual on the job must be able to:

PC1. carry out initial diagnostic tests to identify the root cause of the alarm within
defined SLAs
Identify and rectify
PC2. determine the options to rectify the fault and confirm with supervisors if
faults
required
PC3. ensure that faults pertaining to AMF panel, alarm panel, MCBs, battery bank,
SMPS, DG set are rectified appropriately
PC4. escalate unresolved faults/ instances of delays in resolution as per Company's

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 Your SSC

TEL/N6101 Perform corrective maintenance/ fault management of Passive Infrastructure

at radio locations
policy
PC5. ensure timely completion of work by monitoring activities performed by the
riggers and other technicians
PC6. comply with site risk control, OHS, environmental and quality requirements as
per company's norms

To be competent, the user/individual on the job must be able to:

Test effectiveness & PC1. confirm effectiveness of the maintenance process by monitoring site's alarm
close activity status in co-ordination with the NOC team
PC2. ensure completion of administrative jobs like site clearance, return of test
equipments

To be competent, the user/individual on the job must be able to:

PC5. ensure compliance with site risk control, OHS, environmental and quality
requirements as per company’s norms
PC6. ensure that work is carried out in accordance to the level of competence and
legal requirements
Health and Safety PC7. ensure that hazards associated with the workplace that have not been
previously controlled, are reported in accordance with appropriate procedures
PC8. ensure that Personal protection equipments like harness, waist belt are
appropriately used as required
PC9. ensure availability of first aid box at site
PC3. ensure escalation of safety incidents to relevant authorities as per guidelines

To be competent, the user/individual on the job must be able to:

PC1. ensure all relevant parties (including FM engineer, NOC team, supervisors) are
notified of the results of the maintenance result and obtain the sign-off from
Report & Record relevant personnel
PC2. ensure that correct documents that are required to be updated are identified
PC3. ensure completion of routine maintenance logs, activity logs and spare tracker
within stipulated timelines
PC4. ensure that documents are available to all appropriate authorities to inspect

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. risk and impact of not following defined procedures/work instructions
company / KA2. escalation matrix for reporting identified incidents, troubles and/ or
organization and emergencies e.g. system failures ,fire and power failures
its processes) KA3. types of documentation in organization and importance of the same

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TEL/N6101 Perform corrective maintenance/ fault management of Passive Infrastructure

at radio locations
KA4. records to be maintained and implications of non-maintenance of the same
KA5. process for obtaining sign-off post completion of the maintenance activities
KA6. knowledge of spare management and repair & return process for faulty
equipments
KA7. SHE and OHS guidelines and regulations as per company’s norms
KA8. protection equipments (harness, belts, helmet, insulation gloves) that are
required to be used
KA9. first aid requirements in case of electrical shocks, cuts, fall from height and
other common injuries
KA10. electrical and chemical related hazards and precautionary measures
KA11. usage of safety kit for climbing towers
KA12. usage of fire safety equipments
The user/individual on the job needs to know and understand:

SB1. functionality of Passive infrastructure equipments like DG set, PIU panel,

Transformer, SMPS, Air Conditioner, Battery bank
SB2. need and requirement of earthing the equipments
B. Technical SB3. mechanism to maintain the earthing pit to absolute zero
Knowledge SB4. functionality of tools like pliers, power drill, screwdrivers, spanner
SB5. knowledge of using and deploying cable connectors, cable ties, cable tray
SB6. electrical wiring requirements at site and their labeling/ color coding
SB7. site power requirements based on equipment rating
SB8. power capacities of DG set, battery bank and SMPS based on their models
SB9. phase and level of power received from the electrical board
SB10. standard fault-finding (troubleshooting) techniques
SB11. alarm types, indicators and resolution SLAs/ timelines
SB12. implications for non response to tickets within defined SLAs
Skills (S)
Communication Skills
The user/ individual on the job needs to know and understand how to:

SA1. liaise and coordinate with third party vendors

SA2. communicate with supervisor
SA3. communicate in the local language
A. Core Skills/
Generic Skills Project Management Skills
The user/individual on the job needs to know and understand how to:

SA4. prioritize and execute tasks in a high-pressure environment

SA5. multi-task by handling multiple tasks and completing them successfully within
due timelines
SA6. use and maintain resources efficiently and effectively

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 Your SSC

TEL/N6101 Perform corrective maintenance/ fault management of Passive Infrastructure

at radio locations
SA7. be flexible and accept changes in job requirements, schedules, or work
environments

Analytical Skills

The user/individual on the job needs to know and understand how to:

SA8. interpret reports, readings and numerical data

SA9. source technical information by researching manufacturer's technical
documentation
Other Skills
The user/individual on the job needs to know and understand how to:

SA10. create and maintain effective working relationships and team environment
SA11. take initiatives and progressively assume increased responsibilities
SA12. share knowledge with other team members and colleagues
SA14. effectively resolve disputes and manage disagreements
Equipment operating Skills
The user/individual on the job needs to know and understand how to:

SB1. operate passive infrastructure equipments like DG set, PIU panel, Earthing
systems, Transformer, SMPS, Air Conditioner, Battery
SB2. utilize measurement tools like multi-meter and thermometer to measure
voltage levels of battery and site temperatures appropriately
SB3. handle and operate tools like pliers, power drill, screwdrivers, sockets,
B. Professional Skills soldering iron, spanner
SB4. use appropriate personal protective gear while carrying out activities at sites
SB5. utilize connectors, cable ties, cable trays for effective and safe wiring
Problem solving skills
The user/individual on the job needs to know and understand how to:

SB6. analyze service impact to prioritize actioning on alarms

SB7. troubleshoot common passive equipment related problems
SB8. utilize appropriate tools and mechanisms to rectify the faults
SB9. utilize appropriate communication channels to escalate unresolved problems
to relevant personnel

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 Your SSC

TEL/N6101 Perform corrective maintenance/ fault management of Passive Infrastructure

at radio locations

NOS Version Control

NOS Code
TEL /N6101

Credits(NVEQF/NVQF/NSQF)
TBD Version number 1.0
[OPTIONAL]
Industry Telecom Drafted on 26/04/13
Network Managed
Industry Sub-sector Last reviewed on 23/05/13
Services
Next review date 31/05/15

Back to QP

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Your SSC

TEL/N6102 Undertake upgradation of Passive infrastructure at radio locations

----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview
This unit is about carrying out upgrade activities for passive infrastructure
at Radio locations (enhanced capacity DG set, battery banks, Air
conditioner, power plant).

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 Your SSC

TEL/N6102 Undertake upgradation of Passive infrastructure at radio locations

Unit Code TEL/N6102

Unit Title
National Occupational Standard

(Task) Undertake upgradation of Passive infrastructure at radio locations

Description This unit is about carrying out upgrade activities for passive infrastructure at Radio
locations (enhanced capacity DG set, battery banks, Air conditioner, power plant )
Scope
This unit/task covers the following:

 Ensure timely response to the change request/ work orders

 Test effectiveness of change
 Reporting and documenting the status

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

To be competent, the user/individual on the job must be able to:

PC1. receive change requests from the relevant teams (project team/ supervisors)
PC2. identify activity type to be performed – hardware upgrade, change of PIU,
panels
Determine change PC3. identify criticality, and timelines for carrying out the changes
requirement PC4. develop work plan and identify dependencies, if any
PC5. assess the potential impact of the proposed activity and plan for possible
outage condition or deferral of the activity
PC6. ensure that Network Operating Centre (NOC) is notified prior to undertaking
the change activities

To be competent, the user/individual on the job must be able to:

PC1. ensure coordination with the vendors/ technicians/ riggers to ensure that
changes are carried as per the change request
Co-ordinate PC2. ensure change is realized without disruption to the network
implementation of PC3. ensure continuous monitoring and implement contingency plan in case of
upgrade activities service disruption
PC4. in case of power capacity upgradation, ensure de-commissioned equipments
are returned to the warehouse
PC5. ensure compliance with the defined SLA for carrying out changes

To be competent, the user/individual on the job must be able to:

Test effectiveness &
close activity PC1. confirm effectiveness of the maintenance process, by monitoring site's alarm
status in co-ordination with the NOC team

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TEL/N6102 Undertake upgradation of Passive infrastructure at radio locations

PC2. ensure completion of administrative jobs like site clearance, return of test
equipments

To be competent, the user/individual on the job must be able to:

PC1. ensure compliance with site risk control, OHS, environmental and quality
requirements as per company’s norms
PC2. ensure that work is carried out in accordance to the level of competence and
legal requirements
Health and Safety PC3. ensure that hazards associated with the workplace that have not been
previously controlled, are reported in accordance with appropriate procedures
PC4. ensure that Personal protection equipments like harness, waist belt are
appropriately used as required
PC5. ensure availability of first aid box at site
PC6. ensure escalation of safety incidents to relevant authorities as per guidelines

To be competent, the user/individual on the job must be able to:

PC1. ensure all relevant parties (including BSS/ BTS support engineer, NOC team,
other supervisors) are notified of the results of the change management
Report & Record activities and sign-off is obtained from relevant personnel
PC2. ensure that documents that are required to be updated are identified
PC3. ensure completion of routine maintenance logs, activity logs and spare tracker
within stipulated timelines
PC4. ensure that documents are available to all appropriate authorities to inspect

Knowledge and Understanding (K)

The user/individual on the job needs to know and understand:

KA1. risk and impact of not following defined procedures/work instructions

KA2. escalation matrix for reporting identified incidents, troubles and/ or
A. Organizational emergencies e.g. system failures ,fire and power failures
Context KA3. types of documentation in organization and importance of the same
(Knowledge of the KA4. records to be maintained and implications of non-maintenance of the same
company / KA5. process for obtaining sign-off post completion of the maintenance activities
organization and KA6. knowledge of spare management and repair & return process for faulty
its processes) equipments
KA7. SHE and OHS guidelines and regulations as per company’s norms
KA8. protection equipments (harness, belts, helmet, insulation gloves) that are
required to be used
KA9. first aid requirements in case of electrical shocks, cuts, fall from height and
other common injuries
KA10. electrical and chemical related hazards and precautionary measures

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TEL/N6102 Undertake upgradation of Passive infrastructure at radio locations

KA11. usage of safety kit for climbing towers

KA12. usage of fire safety equipments
The user/individual on the job needs to know and understand:

KB1. functionality of Passive infrastructure equipments like DG set, PIU panel,

Transformer, SMPS, Air Conditioner, Battery bank
B. Technical KB2. need and requirement of earthing the equipments
Knowledge KB3. mechanism to maintain the earthing pit to absolute zero
KB4. functionality of tools like pliers, power drill, screwdrivers, spanner
KB5. knowledge of using and deploying cable connectors, cable ties, cable tray
KB6. electrical wiring requirements at site and their labeling/ color coding
KB7. site power requirements based on equipment rating
KB8. power capacities of DG set, battery bank and SMPS based on their models
KB9. phase and level of power received from the electrical board

Skills (S)
Communication Skills
The user/ individual on the job needs to know and understand how to:

SA1. liaise and coordinate with third party vendors

SA2. communicate with supervisor
SA3. communicate in the local language
Project Management Skills
The user/individual on the job needs to know and understand how to:

SA4. prioritize and execute tasks in a high-pressure environment

SA5. multi-task by handling multiple tasks and completing them successfully within
due timelines
A. Core Skills/
SA6. use and maintain resources efficiently and effectively
Generic Skills
SA7. be flexible and accept changes in job requirements, schedules, or work
environments
Analytical Skills

The user/individual on the job needs to know and understand how to:

SA8. interpret reports, readings and numerical data

SA9. source technical information by researching manufacturer's technical
documentation
Other Skills
The user/individual on the job needs to know and understand how to:

SA10. create and maintain effective working relationships and team environment

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TEL/N6102 Undertake upgradation of Passive infrastructure at radio locations

SA11. take initiatives and progressively assume increased responsibilities

SA12. share knowledge with other team members and colleagues
SA13. effectively resolve disputes and manage disagreements
Equipment operating Skills
The user/individual on the job needs to know and understand how to:

SB1. operate passive infrastructure equipments like DG set, PIU panel, Earthing
B. Professional Skills systems, Transformer, SMPS, Air Conditioner, Battery
SB2. utilize measurement tools like multi-meter and thermometer to measure
voltage levels of battery and site temperatures appropriately
SB3. handle and operate tools like pliers, power drill, screwdrivers, sockets,
soldering iron, spanner
SB4. use appropriate personal protective gear while carrying out activities at sites
SB5. utilize connectors, cable ties, cable trays for effective and safe wiring

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TEL/N6102 Undertake upgradation of Passive infrastructure at radio locations

NOS Version Control

NOS Code
TEL /N6102

Credits(NVEQF/NVQF/NSQF)
TBD Version number 1.0
[OPTIONAL]
Industry Telecom Drafted on 26/04/13
Network Managed
Industry Sub-sector Last reviewed on 23/05/13
Services
Next review date 31/05/15

Back to QP

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TEL/N6103 Undertake other operational activities at radio sites

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National Occupational
Standard

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Overview

This unit is about carrying out operational activities at site like ensuring timely
diesel filling, obtaining clearances for site, validating accuracy of invoices and
ensuring timely payments.

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TEL/N6103 Undertake other operational activities at radio sites

Unit Code TEL/N6103

Unit Title
National Occupational Standard

(Task) Undertake other operational activities at radio sites

Description This unit is about carrying out operational activities at site like ensuring timely diesel
filling, obtaining clearances for site, validating accuracy of invoices and ensuring timely
payments.
Scope This unit/task covers the following:

 Ensure timely filling of diesel at sites

 Ensure availability of site clearance certificates
 Managing access to the sites
 Validate accuracy of bills and timely payments
Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

To be competent, the user/individual on the job must be able to:

PC1. ensure diesel fillers are deployed at sites to fill diesel in D. G. Sets as per
required frequency of diesel filling
Undertake Site PC2. ensure diesel filling activity is monitored closely
operation activities PC3. monitor site wise diesel usage to avoid diesel pilferage and/ or excess usage by
equipments
PC4. ensure details of diesel filling activity like date and amount of diesel filled are
recorded as per company’s norms in the required format

To be competent, the user/individual on the job must be able to:

Site clearances from PC1. obtain list of site clearances that are required to be obtained and the expiry
authorized personnel dates of any certificate already obtained
PC2. ensure certificates are renewed/ obtained from relevant authorities within the
due date

To be competent, the user/individual on the job must be able to:

Site key management PC1. ensure site key management and provide access to the FM engineers and other
vendors (post availability of relevant permissions)

To be competent, the user/individual on the job must be able to:

Validate accuracy of
PC1. obtain site wise EB, Diesel and Rent details received from the vendors
bills and ensure
(invoices/ as per contract) from the supervisors/ finance team
timely payments
PC2. ratify the details in the invoice based on site availability, EB and Diesel usage
PC3. suggest to appropriate personnel in case of any discrepancies, else confirm

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TEL/N6103 Undertake other operational activities at radio sites

accuracy of invoices
PC4. ensure in coordination with the finance team that bills are paid on timely basis
to avoid late payment charges

To be competent, the user/individual on the job must be able to:

PC1. ensure compliance with site risk control, OHS, environmental and quality
requirements as per company’s norms
PC2. ensure that work is carried out in accordance to the level of competence and
legal requirements
Health and Safety PC3. ensure that hazards associated with the workplace that have not been
previously controlled, are reported in accordance with appropriate procedures
PC4. ensure that Personal protection equipments like harness, waist belt are
appropriately used as required
PC5. ensure availability of first aid box at site
PC6. ensure escalation of safety incidents to relevant authorities as per guidelines

Knowledge and Understanding (K)

The user/individual on the job needs to know and understand:

KA1. risk and impact of not following defined procedures/work instructions

KA2. escalation matrix for reporting identified incidents, troubles and/ or
A. Organizational emergencies e.g. system failures ,fire and power failures
Context KA3. types of documentation in organization and importance of the same
(Knowledge of the KA4. records to be maintained and implications of non-maintenance of the same
company / KA5. process for obtaining sign-off post completion of the maintenance activities
organization and KA6. process for approving access to the sites
its processes) KA7. SHE and OHS guidelines and regulations as per company’s norms
KA8. protection equipments (harness, belts, helmet, insulation gloves) that are
required to be used
KA9. first aid requirements in case of electrical shocks, cuts, fall from height and
other common injuries
KA10. electrical and chemical related hazards and precautionary measures
KA11. usage of fire safety equipments
The user/individual on the job needs to know and understand:

KB1. passive infrastructure equipments like DG set, PIU panel, Earthing systems,
B. Technical Transformer, SMPS, Air Conditioner, Battery
Knowledge KB2. site power requirements based on equipment rating
KB3. power capacities of DG set, battery bank and SMPS based on their models
KB4. phase and level of power received from the electrical board
KB5. risk and impact of non availability of EB connection
KB6. list of certifications applicable for sites and process of obtaining certificates
from the concerned authorities

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TEL/N6103 Undertake other operational activities at radio sites

KB7. calculation of diesel and EB bill amounts based on site usage – to ratify vendor
invoices
KB8. risk and impact of delayed payment of bills
KB9. performance of site wise diesel usage analysis to detect cases of diesel
pilferage

Skills (S)
Communication Skills
The user/ individual on the job needs to know and understand how to:

SA1. liaise and coordinate with third party vendors

SA2. communicate with supervisor
SA3. communicate in the local language
Project Management Skills
The user/individual on the job needs to know and understand how to:

SA4. prioritize and execute tasks in a high-pressure environment

SA5. multi-task by handling multiple tasks and completing them successfully within
due timelines
SA6. use and maintain resources efficiently and effectively
A. Core Skills/ SA7. be flexible and accept changes in job requirements, schedules, or work
Generic Skills environments
Analytical Skills

The user/individual on the job needs to know and understand how to:

SA8. interpret reports, readings and numerical data

SA9. source technical information by researching manufacturer's technical
documentation
Other Skills

The user/individual on the job needs to know and understand how to:

SA10. create and maintain effective working relationships and team environment
SA11. take initiatives and progressively assume increased responsibilities
SA12. share knowledge with other team members and colleagues
SA13. effectively resolve disputes and manage disagreements
B. Professional Skills Mathematical skills
The user/individual on the job needs to know and understand how to:

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TEL/N6103 Undertake other operational activities at radio sites

SB1. calculate diesel and EB bill amounts based on site usage – to ratify vendor
invoices
SB2. perform calculations and ratify vendor invoices based of EB and diesel usage at
sites
SB3. detect cases of diesel pilferage, by analyzing monthly site wise diesel usage

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TEL/N6103 Undertake other operational activities at radio sites

NOS Version Control

NOS Code
TEL/N6103

Credits(NVEQF/NVQF/NSQF) TBD
Version number 1.0
[OPTIONAL]
Industry Telecom Drafted on 26/04/13
Network Managed
Industry Sub-sector Last reviewed on 23/05/13
Services

Next review date 31/05/15

Back to QP

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Job Role INFRA ENGINEER

Qualification Pack TEL/Q6100

Sector Skill Council : Telecom

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC
will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Individual assessment agencies will create unique question papers for theory and skill practical part for each candidate at each examination/training center.
4. To pass the Qualification Pack , every trainee should score a minimum of 40% in every NOS.

5. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack.

Total
Element Skills
NOS Element PC Mark Out Of Theory
Weight Practical
(400)
PC1. ensure maintenance of site folder containing
site listing, DG and power capacity,equipment types
5 5 0
and vendors

PC2. obtain the preventive maintenance schedule

5 5 0
and the corresponding checklist from the supervisors
PC3. suggest changes to the planned maintenance
Obtain schedule & notify NOC schedule considering criticality,capacity and 20
frequency of faults if required 5 5 0

PC4. ensure Network Operating Centre (NOC) is

notified prior to undertaking the maintenance 5 5 0
activities

PC1. ensure availability of necessary tools, test

equipment and resources to undertake the 5 5 0
maintenence
PC2. ensure availability of spare hardware
Arrange for tools and spares equipments and raise request for spares,in case the 15 5 5 0
PC3. ensure that faulty equipments are sent to
logistics team for repair and replacement
5 0 5

Undertake Periodic maintenance PC1. ensure review of daily and weekly maintenance
activities activities performed by the infrastructure technician
5 0 5

PC2. ensure completion of standard maintenance

activities like checking battery – voltage levels;DG set-
oil filter,lubrication;Air Conditioners-refill gas,clean
5 0 5
evaporator and condenser,other power equipments
(including MCBs,power plan)

PC3. ensure review of equipment grouting, earthing

connections, watering of earthing pit,site matting for
3 0 3
insulation, adequacy of wiring

PC4. ensure site up-keep – check for leakages, oil/ 25

diesel splillages, condition of cable trays and upkeep
3 0 3
of tower (through riggers).

PC5. obtain and record readings from PIU panels on

input and output voltage and current levels 3 0 3
1. TEL/N6100 (Perform
preventive maintenance PC6. ensure that for 3rd party elements that require
of PassiveInfrastructure maintenance, tickets are raised to the respective 100
equipments at radio vendors by the NOC team if required 3 0 3
locations)

PC7. ensure timely escalation of emergency incidents

like passive equipment failures, fire and power 3 0 3
failures

Test effectiveness & close activity PC1. confirm effectiveness of the maintenance
process, by monitoring site's alarm status in co- 5 5 0
ordination with the NOC team 10
PC2. ensure completion of administrative jobs like
site clearance, return of test equipments 5 5 0
 Health and Safety PC3. ensure compliance with site risk control, OHS,
environmental and quality rrequirements as per
company norms 5 5 0

PC4. ensure that work is carried out in accordance to 3 3 0

the level of competence and legal requirements
PC5. ensure that hazards associated with the
workplace that have not been peviously controlled
3 3 0
are reported in accordance with appropriate
procedures 20
PC6. ensure that Personal protection equipments like
harness, waist belt are appropriately used as
required 3 0 3

PC7. ensure availability of first aid box at site

3 0 3

PC8. ensure escalation of safety incidents to relevant

authorities as per guidelines 3 3 0

Report & Record PC1. ensure all relevant parties (including FM

engineer, NOC team, supervisors) are notified of the
3 3 0
result of maintenance result and obtain the sign off
from the relevent personnel
PC2. ensure that documents that are required to be
2 2 0
updated are identified
10
PC3. ensure completion of routine maintenance logs,
activity logs and spare tracker within stipulated
3 3 0
timelines

PC4. ensure that documents are available to all

2 2 0
appropriate authorities to inspect
Total 100 100 64 36
PC1. determine alarm severity, SLAs and affected
network elements 5 5 0

PC2. provide information to and seek advice from

other relevant parties in identifying the problem and
Respond to Network 5 5 0
cause of the alarm condition 20
Alarm

PC3. prioritize actioning on alarms based on fault’s

service impact analysis 10 5 5

PC1. ensure availability of necessary tools, test

equipment and resources to undertake the 5 5 0
maintenance

PC2. ensure availability of spare hardware

Arrange for tools and spares equipments and raise request for spares, in case the 15
5 5 0
same are not available as per company’s process

PC3. ensure that faulty equipments are sent to

logistics team for repair and replacement 5 5 0

PC1. carry out initial diagnostic tests to identify the

root cause of the alarm within defined SLAs 10 0 10

PC2. determine the options to rectify the fault and

confirm with supervisors if required 5 0 5

PC3. ensure that faults pertaining to AMF panel,

alarm panel, MCBs, battery bank, 5 0 5
Identify and rectify faults 35
PC4. escalate unresolved faults/ instances of delays
in resolution as per Company's policy 5 0 5

PC5. ensure timely completion of work by

monitoring activities performed by the riggers and 5 0 5
other technicians
PC6. comply with site risk control, OHS,
2. TEL/N6101 (Perform environmental and quality requirements as per 5 0 5
corrective maintenance/ company norms
fault management of 100
Passive Infrastructure at PC1. confirm effectiveness of the maintenance
radiolocations) process by monitoring site's alarm status in co- 2 2 0
ordination with the NOC team
PC2. ensure completion of administrative jobs like
Test effectiveness & close activity 5
site clearance, return of test equipments

3 3 0
 PC5. ensure compliance with site risk control, OHS,
environmental and quality requirements as per 3 3 0
company’s norms
PC6. ensure that work is carried out in accordance to
the level of competence and legal requirements 3 3 0

PC7. ensure that hazards associated with the

workplace that have not been previously controlled,
Health & Safety 15 2 2 0
are reported in accordance with appropriate
procedures
PC8. ensure that Personal protection equipments like
harness, waist belt are appropriately used as 2 2 0
required
PC9. ensure availability of first aid box at site 3 0 3
PC10. ensure escalation of safety incidents to
2 2 0
relevant authorities as per guidelines
PC1. ensure all relevant parties (including FM
engineer, NOC team, supervisors) are notified of the
3 3 0
result of maintenance result and obtain the sign off
from the relevent personnel
PC2. ensure that correct documents that are
2 2 0
Report & Record required to be updated are identified 10
PC3. ensure completion of routine maintenance logs,
activity logs and spare tracker within stipulated 3 3 0
timelines
PC4. ensure that documents are available to all
2 2 0
appropriate authorities to inspect
Total 100 100 57 43
PC1. receive change requests from the relevant
5 5 0
teams (project team/ supervisors)
PC2. identify activity type to be performed –
5 5 0
hardware upgrade, change of PIU, panels
PC3. identify criticality, and timelines for carrying out
5 5 0
the changes
PC4. develop work plan and identify dependencies, if
Determine change requirement 30 5 5 0
any
PC5. assess the potential impact of the proposed
activity and plan for possible outage condition or 5 5 0
deferral of the activity

PC6. ensure that Network Operating Centre (NOC) is 5 5 0

notified prior to undertaking the change activities
PC1. ensure coordination with the vendors/
technicians/ riggers to ensure that changes are 5 0 5
carried as per the change request
PC2. ensure change is realized without disruption to
3 3 0
the network
PC3. ensure continuous monitoring and implement
Co-ordinate implementation of upgrade
contingency plan in case of service disruption 20 5 5 0
activities

PC4. in case of power capacity upgradation, ensure

de-commissioned equipments are returned to the 2 2 0
3.TEL/N6102 (Undertake warehouse
upgradation of Passive PC5. ensure compliance with the defined SLA for
100 5 5 0
Infrastructure at radio carrying out changes
locations) PC1. confirm effectiveness of the maintenance
process, by monitoring site's alarm 10 5 5
Test effectiveness & close activity 20
PC2. ensure completion of administrative jobs like
10 5 5
site clearance, return of test equipments
PC1. ensure compliance with site risk control, OHS,
5 5 0
environmental and quality requirements as per
PC2. ensure that work is carried out in accordance to
3 3 0
the level of competence and legal requirements
PC3. ensure that hazards associated with the
3 3 0
Health and Safety workplace that have not been previously controlled, 20
PC4. ensure that Personal protection equipments like
3 3 0
harness, waist belt are appropriately used as
PC5. ensure availability of first aid box at site 3 0 3
PC6. ensure escalation of safety incidents to relevant
3 3 0
authorities as per guidelines
PC1. ensure all relevant parties (including BSS/ BTS
support engineer, NOC and other supervisors) are 2 2 0
notified of the results of the change management
PC2. ensure that documents that are required to be
2 0 2
Report & Record updated are identified 10
PC3. ensure completion of routine maintenance logs,
3 3 0
activity logs and spare tracker
PC4. ensure that documents are available to all
3 3 0
appropriate authorities to inspect
Total 100 100 80 20
 PC1. ensure diesel fillers are deployed at sites to fill
diesel in D. G. Sets as per frequency of filling
25 15 10

PC2. ensure diesel filling activity is monitored closely

25 15 10

4.TEL/N6103 (Undertake PC3. monitor site wise diesel usage to avoid diesel
other operational Undertake Site operation activities
pilferage and/ or excess usage by equipments 100 100
activities at radio sites ) 25 25 0

PC4. ensure details of diesel filling activity like date

and amount of diesel filled are recorded as per
company’s norms in the required format 25 15 10

Total 100 100 70 30