AMS2000 Code 0890B
AMS2000 Code 0890B
HDS Confidential 1 of 11
2 Controller Blocked
Phenomena The controller blockage is generated when AMS is used by USP_V/VM's Universal
Volume Manager function.
Severity High
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) DF800H
(2) Fibre Channel interface
(3)DF800H is used by USP_V/VM's Universal Volume Manager function
(4)I/O are executed
Cause When USP_V/VM's Universal Volume Manager is used, the I/O issues by the Round robin
method from USP_V/VM to two or more ports at DF800H. Because half the number of I/O
are processed by the controller on the side which have the LU owner, I/O load rises. The
hardware trouble is detected wrongly to depend on the access-timing of hardware.
Affected Products/Version DF800H, V4.0/A(0840/A) or later
Fixed Product/Version Version: 0885/F or later, except 0888/A and 0890/A
Category FC interface
Changed Part MICRO-Disk
HDS Confidential 2 of 11
5 Controller blockade with message "Resource release time-out"
Phenomena The controller blockade is occurred with the message "Resource release time-out"
Severity Medium
Conditions of Occurrence The problem may occur when following conditions are met.
(1)Enabling Dynamic Provisioning
(2) Capacity of Dynamic Provisioning Pool is large. (more than 120TB / system)
(3)Dynamic Provisioning Pool is unused, or 4 or less than DP-VOL per Dynamic
Provisioning Pool defined or unused DP-VOL.
The problem may occur when any of the following conditions are met.
(4)Every 24 hours
(5) CPU boot (PS/ON, Firmware Exchange, Insert the Controller)
(6) Shrinking the DP-VOL
(7) Dynamic Provisioning Optimization
(8) Recovering the Dynamic Provisioning Pool.
(9)The write-same command to DP-VOL is received.
(10)The read command to non-allocation address in DP-VOL is received.
Cause At the case of the occurrence condition (4) ~ (10), after deleting an assigned page, the full
page in chunk might become unused. There is the procedure of garbage collection that
checks whether the relation with LU can be released. This processing is regularly done
during the constant time. When processing is not completed, it ends once. There is no
opportunity when processing is completed on the way for the chunk of non reclaimable.
Therefore, it takes time to check chunk when there are a lot of unused areas, and the watch-
dog error is generated.
Affected Products/Version DF800H/M/S, V7.0/A(0870/A) or later
Fixed Product/Version Version: 0885/F or later, except 0888/A and 0890/A
Category Hitachi Dynamic Provisioning
Changed Part MICRO-Disk
HDS Confidential 3 of 11
7 Controller failure in boot up process in DF800H
Phenomena There might be the case that the controller failure occurs in boot up process in DF800H
with following WEB message. H0A500 PCI Configuration access error was
detected[Host0_PCI Express core, 0x00004000]
Severity Medium
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) DF800H/EH (Multi Core configuration)
(2) I/F board #0 and #1 are same kind of interface.
(eg: I/F#0:iSCSI, I/F#1:iSCSI or IF#0:Fibre Channel, IF#1:Fibre Channel)
(3) Hardware reset is same between two cores on same controller in the boot up process.
Cause In the process of hardware reset for two cores on the same controller in boot up process,
caused by the firmware bug for exclusion logic of register access in host interface, the
firmware inappropriately releases reset status although the hardware reset process has not
been completed yet. Then, the hardware failure is detected illegally and controller is failed.
Affected Products/Version DF800H, V3.1/A(0831/A) or later
DF800EH, V9.0/A(0890/A)
Fixed Product/Version Version: 0890/B or later
Category Common
Changed Part MICRO-Disk
HDS Confidential 4 of 11
10 Controller failure during Write and data length is more than 256KB.
Phenomena Controller failure might occur with following WEB message during executing the high-
loaded Write which data length is more than 256KB.
HD2400 DRR time-out
Severity Medium
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) Executing the high-loaded Write I/Os.
(2) The data length is more than 256KB.
Cause There is a firmware bug in the process of parity generation for Host Write data. Cause by
the illegal logic, the firmware judges the first access as retry process, then detects the retry
failure illegally and fails the controller.
Affected Products/Version DF800H/M/S, V3.1/A(0831/A) or later
DF800EH/EM/ES, V9.0/A(0890/A)
Fixed Product/Version Version: 0890/B or later
Category Common
Changed Part MICRO-Disk
11 SAS HDD failure caused by the path failure between ENC and drive
Phenomena When path between ENC and drive fails, the HDD might fails with no-response status.
Severity Medium
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) Using SAS HDD.
(2) Path failure occurs between ENC and drive, and "Loss of Sync" is detected.
(3) The "Loss of Sync" is recovered within 500ms.
Cause When detecting the "Loss of Sync", the firmware illegally starts the Linkup watching timer,
and then judges it as Linkup failure with timeout, and the HDD becomes no-responding
status. However, the case that "Loss of Sync" status lasts more than 500ms, the firmware
can detect the failure as "Loss of Sync Timeout"; there is no problem at this case.
Affected Products/Version DF800H/M/S, V3.1/A(0831/A) or later
DF800EH/EM/ES, V9.0/A(0890/A)
Fixed Product/Version Version: 0890/B or later
Category Backend
Changed Part HDD Firmware
HDS Confidential 5 of 11
13 System-down with other CTL failure during DP Pool initializing
Phenomena There might be the case that Subsystem-down occurs caused by other side of CTL failure
which detects the "HJ4AC7 Micro program error was detected[HDP]" illegally if CTL
failure is occurs during DP Pool initializing process.
Severity High
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) Enabling Dynamic Provisioning
(2) Executing the DP Pool initialization
(3) Detecting the CTL failure
Cause Logical contradiction is detected when LU ownership changing process refers the internal
table illegally in the case of CTL failure during the DP Pool initializing process.
Affected Products/Version V7.0/A(0870/A) or later
Fixed Product/Version Version: 0890/A or later
Category HDP
Changed Part MICRO-Disk
Cause Resource is obtained to make mutual exclusion between the controllers or the cores when
the configuration information for formatting LUs and parity correction is changed. And
there are cases where deadlock between the cores may occur in the process of recovering
the controller failure and then time-out of resource occurs due to the logic for avoiding the
dead-lock. And then the remaining controller comes to fail, which means both of the
controllers fail.
Affected Products/Version DF800H, First Version or later
Fixed Product/Version Version: 0890/A or later
Category Common
Changed Part MICRO-Disk
HDS Confidential 6 of 11
16 Subsystem-down in booting after electrical power outage
Phenomena Phenomenon-1:
When more than one spare disk drive has been replaced in the past, subsystem outage may
occur with the following message in the power-on of subsystem after the electrical power
outage and cache memory volatilization.
WEB information message: "I6G100 The serial number of the HDU is different from the
configuration info", "HH9R00 Two or more HDUs have serial number problem"
Phenomenon-2:
When one spare disk drive has been replaced in the past, the blockade of this drive may
occur with the following message in the power-on of subsystem after the electrical power
outage and cache memory volatilization.
WEB information message: "I6GV00 Move drive (Unit-x1,HDU-y1) to slot (Unit-x2,
HDU-y2) because of serial number problem"
Severity High
Conditions of Occurrence When all of the following conditions are met, the phenomenon occurs.
(a) More than one spare disk drive is replaced. (in case of phenomenon-1)
One spare disk drive is replaced. (in case of phenomenon-2)
(b) The subsystem configuration information is not updated to the system disk of
subsystem after the replacement of (a).
(For example, LU creation, system parameter setting, host group option setting and
subsystem shutdown etc. are not executed.)
(c) The electrical power outage and cache memory volatilization occur under the condition
of (b).
(d) The power-on of subsystem is executed after the condition of (c).
Cause The firmware incorrectly checks out the spare disk drive by using the old subsystem
configuration information in the power-on of subsystem after the electrical power outage
and cache memory volatilization, because the firmware does not update the subsystem
configuration information to the system drives, when a spare disk drive is replaced.
Affected Products/Version DF800H/M/S, V3.1/A(0831/A) or later
Fixed Product/Version Version: 0890/A or later
Category Spare disk drive
Changed Part MICRO-Disk
HDS Confidential 7 of 11
18 WEB connection failure on failed CTL in DF800H with iSCSI I/F
Phenomena There is the case that the failed CTL cannot be connected by WEB in DF800H with iSCSI
I/F.
Severity Medium
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) DF800H
(2) iSCSI I/F
(3) Detecting the CTL failure
Cause Process for CTL failure halts inappropriately for uncorrectable error when one hardware-
reset and iSCSI register access occur simultaneously, then the CTL cannot connected by
WEB.
Affected Products/Version DF800H, V1.0/A(0810/A) or later
Fixed Product/Version Version: 0890/A or later
Category iSCSI
Changed Part MICRO-Disk
Cause The process to get the information of all HDDs in a RAID Group has a bug on the
terminate condition to get information. If a RAID Group is made of the maximum number
of HDDs of the model, the process fail to terminate and the information to be sent to
HSNM2 becomes wrong.
Affected Products/Version DF800H/M/S, All version
Fixed Product/Version Version: 0890/A or later
Category Common
Changed Part MICRO-Disk
HDS Confidential 8 of 11
21 Link-up failure during Array booting
Phenomena The link-up couldn't do after the boot operation of apparatus (PS-ON, Offline firmware
exchange, temporary controller failure).
Severity Medium
Conditions of Occurrence The problem may occur when all following conditions are met.
(1)FC I/F
(2) The boot operation of apparatus (PS-ON, Offline firmware exchange, temporary
controller failure)
(3) The cable is connected.
(4)Loop Bypass signal had been accepted before light was output.
Cause When the apparatus is boot, light is output from the AMS side. The Link initialize is
executed at the case of the speed fixation. When the FC port accepts the Loop Bypass
signal, Link Initialize isn't executed. At this time, when the FC port accepts the Loop
Bypass signal, Link Initialize doesn't is executed.
Affected Products/Version DF800H/M/S, V3.2/A(0832/A) or later
Fixed Product/Version Version: 0890/A or later
Category FC I/F
Changed Part MICRO-Disk
HDS Confidential 9 of 11
24 WEB connection failure when getting the Simple Trace
Phenomena In DF800H, there might be the case that getting Simple Trace is failed then WEB cannot be
connected when the Simple Trace collection is executed on the failed CTL within 3min
after CTL failure.
Severity Low
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) DF800H
(2) Detecting CTL failure
(3) Getting Simple Trace within 3min after above (2)'s CTL failure.
Cause Both CTL failure process and Simple Trace collection process access same area in Flash
memory illegally, then both of them cannot use this area.
Affected Products/Version DF800H, V1.0/A(0810/A) or later
Fixed Product/Version Version: 0890/A or later
Category Common
Changed Part MICRO-Disk
25 Illegal event log message for I/F Slot#1 in DF800H with multi protocol
Phenomena I/F Slot number is shown illegally as #0 even though it is actually for #1 in DF800H with
multi protocol.
Severity Low
Conditions of Occurrence The problem may occur when all following conditions are met.
(1) DF800H
(2) "CTL0-I/F Slot#1 is iSCSI, and CTL1-I/F Slot#1 is FC" or "CTL0-I/F Slot#1 is FC, and
CTL1-I/F Slot#1 is iSCSI"
(3) Turning on the Array
Cause In above case, fixed #0 is shown in every case.
Affected Products/Version DF800H, V6.0/A(0860/A) or later
Fixed Product/Version Version: 0890/A or later
Category Common
Changed Part MICRO-Disk
HDS Confidential 10 of 11
27 With PS off, controller blockage occurred
Phenomena PS off is executed, the controller blockage is occurred. However, PS off is completed.
Severity Low
Conditions of Occurrence The problem may occur when all following conditions are met.
(1)iSCSI I/F
(2)AMS2500
Cause It was a specification that stopped processing when Hard Reset was executed in the core
where iSCSI I/F was mounted when the PS off is executed. However, the apparatus could
not recognize that the controller blockage processing was executed and controller blockage
was occurred.
Affected Products/Version DF800H/M/S, V6.0/A(0860/A) or later
Fixed Product/Version Version: 0860/A or later
Category iSCSI I/F
Changed Part MICRO-Disk
Severity Low
Conditions of Occurrence The problem will occur when all following conditions are met.
(1) Subsystem boot with illegal cable connected status
OR enclosure online addition with illegal cable connected status
OR power on about tray power saving with illegal cable connected status
(2) The connection for ENC#1 is correct. The connection for ENC#0 in the same enclosure
is incorrect.
Cause There is a bug about consistency detection logic for backend connection, so firmware
misjudges that the connection of ENC0 that is checked previously is "correct".
Affected Products/Version DF800H/M/S, V3.1/A(0831/A) or later
Fixed Product/Version Version: 0890/A or later
Category Backend
Changed Part MICRO-Disk
HDS Confidential 11 of 11