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Akash Kumar Panigrahi: Contact No.: 91-8144894304

Akash Kumar Panigrahi is a software engineer with over 3 years of experience working with the ServiceNow platform. He has expertise in areas like incident management, change management, asset management, and CMDB. Some of his skills include Java scripting, SQL, and working with databases like Oracle and MySQL. He has worked on several projects involving ServiceNow implementations, custom application development, catalog design and more. He is currently working as a ServiceNow ITSM specialist for SNT Software Solution Pvt. Ltd.

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96 views3 pages

Akash Kumar Panigrahi: Contact No.: 91-8144894304

Akash Kumar Panigrahi is a software engineer with over 3 years of experience working with the ServiceNow platform. He has expertise in areas like incident management, change management, asset management, and CMDB. Some of his skills include Java scripting, SQL, and working with databases like Oracle and MySQL. He has worked on several projects involving ServiceNow implementations, custom application development, catalog design and more. He is currently working as a ServiceNow ITSM specialist for SNT Software Solution Pvt. Ltd.

Uploaded by

Akash Panigrahi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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AKASH KUMAR PANIGRAHI

Software Engineer,
Contact No. : 91-8144894304
E-mai:-panigrah69@@gmail.com

Current Exposure:
Service Now, ITSM,3rd party Application /Data Source Integration,performance analytics, Scripting
Experience Summary:

 Hands-on design, development and deployment experience with the Service-Now


Platform.
 Worked on Incident Management, change management application, Asset Management &
CMDB
 Implementation ,Upgrade , Integration any 3 rd party tool /interface , product Development
and Training on Different product of and Service- Now Like, ITSM, Analytics, CMDB, Service
catalogue management ,Service level management

Service-Now ITSM Specialist for SNT Software Solution Pvt. Ltd. from June 2016to till date.

Technical
 Service Now Automation /Implementations
 Data Validation
 Reporting dashboard
 Administration Service Now ITSM and development
 ITIL v3 Certified
Educational Qualification

Qualification Board/University NAME OF INSTITUTE Year Percentage


B.Tech(EE) Biju Patnaik University of Gandhi Engineering 2012-2016 7.3
Technology(BPUT) Collage, BBSR
12th CHSE Om Bhur Bhuvah Svah 2012 64%
10th BSE P.B. High school,BBSR 2010 70%

TOOLS : Service-Now ITSM


Operating Systems : Windows & UNIX
Database : Oracle & MySQL
Programming Skills : Java scripting & SQL
Project 1
Project: Infrastructure as a service (Service Now ITSM to EHC)
Company: DELL- EMC
Client: Albert stone USA
Descriptions : Based on existing Service Now production environment and supporting ITIL processes,
Dell EMC will integrate Service Now for self-service portal navigation, service catalogue request forms,
process/workflow orchestration, approval workflow, change management, request fulfilment
automation and automated updates to the CMDB
Role: Developer
 Define Catalog Request Form / Item - configurable tables, attributes and variable set
 Catalog Form UI Action and Client Scripts
 Request Fulfilment Workflows
 Define Catalog Access Levels
 Deployment of Catalog to Portal (optional)
 Provisioning Response Notification (success/failure)
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 CMDB Form Updates
 Workflow Customization & Server-side Scripting
Configure Instance Parameters
Project 2: SERVICENOW APPLICATION DEVELOPEMENT
Team Size: 5
Role: Implementations specialist
Client: Global US
Descriptions: Creating Custom Application Module Work order
Responsibilities:
 Supports ITSM process for designated ITSM initiatives by participating in the development of test
scenarios and test plans based on user requirements;

 Defining Client script , UI policy , ACL , UI action and Business Rule


 Table and view development
 Workflow and Email Notifications
 participating in the development and implementation of standard operating procedures (SOPs);
assisting in the development and delivery of user training sessions and associated materials (e.g.,
training guides, user manuals) to support change adoption;
 providing coaching and roll-out support to users throughout the implementation process
Supports ITSM Processes of Incident Management and Request Fulfillment by performing in-depth
analysis on large volumes of data, interpreting data, analyzing results;
 Use analysis to identify trends and opportunities for improvement with sufficient and specific
 information to support actions;
 Collaborate with teammates to provide results that are clear and concise; provide information to IT
Teams for improving clarity and accuracy of data;
 Identify and implement improvements for data analysis and communication of results (continuous
improvement
Project 3: SERVICENOW FORM DESIGN AND CONFIGURATIONS
Team Size: 6
Role: Team member
Client: Emc
Description: Creating Form Design and implementation

Responsibilities:
 Table and view development(Incident, Change , CMDB)
 Service Catalog , Workflow and notification
 Defining Client Script, UI Policy, UI Action

Project 4:- CATALOG DESIGN

Designation : Software Engineer


Team size :6
Environment : Service Now
Project : Catalog Design
Role:
Current Assessment

SWOT Analysis

SOP

Workflow Diagram

RACI Matrix

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Project 5:- CATALOG IMPLEMENTATION USING SERVICENOW

Create Catalog , Category , item , Variable


Workflow Design
Create Approval Group
Create Email Notification
Order Guide
Record Producer
Create Integration with CMDB

Other Responsibility:
• Configure locations, sites,
• User permission issues,
• Support group creations,
• Application Role
• creating service targets,
• Asset configurations,
• configuring catalogues (Generic & Product),
• configuring notifications,
• Auto assignments,
• Templates (Task and Work order),
• Approval workflow.
• Data Management includes Data Loads, Asset loads.
• Foundation data Loads like
• Product & Ops categorization
• Site Loads

Trainings/Certification attended so far: ITIL V3 foundation certificate.

Personal Details:
Father’s Name : Rabindranath panigrahi
D.O.B : 27th Apr 1995
Gender : male
Nationality : Indian
Languages Known : English, Hindi
Hobbies &Interest : Travelling, Photography, Gardening, Cooking Delicious food, chatting with friends,
Listening Music,
DECLARATION: I hereby declare, that the details furnished above are true to the best of my knowledge and
belief.

Date: Akash Panighrahi


Place:

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