Andries Barend de Beer

5448-914-8
INY401I
Assignment 1: 894792

Question 1
Quality is everyone’s responsibility. In fact, the user of an information system is the
most important factor in establishing and evaluating its quality. The information that
can be gathered through user experience and knowledge is a great benefit. When
one does not consider that it is the user that will be required to eventually utilize the
quality system it will be useless and bound to fail if they refuse to do so or failed to
provide all the necessary information.

Question 2
2.1 The information system utility approach is used:
1. Form Utility:
i. Is the information presented easily interpreted?
ii. Is the information that’s being presented relevant?
2. Time Utility:
i. Is the information presented in real time?
3. Place Utility:
i. Can the system be accessed from any location?
4. Possession Utility:
i. Is the information accessible to all who require it?
ii. Do the passwords make it difficult for managers to access the
information?
5. Actualization Utility:
i. Is the information of being presented of use to the user?
ii. Can the system be maintained by the users?
6. Goal Utility:
i. Does the system meet the requirements of management?

2.2 The user involvement approach can also be used.

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Andries Barend de Beer
5448-914-8
INY401I
Assignment 1: 894792

Question 3
3.1 Keyboards
3.2 Optical Character Recognition
3.3 Optical Character Recognition
3.4 Bar Codes
3.5 Bar Codes
3.6 Keyboards

Question 4
4.1
Visually Impaired: the analyst may incorporate braille keyboards in order for the user
to interact with the system. Special speech software exists that reads documents and
web pages aloud is also available. On screen magnifiers that fit over a display could
magnify the entire screen.

Hearing Impaired: The analyst can ensure that the documents and screens he/she
designs includes access to written versions of any audio material. They may also
design tasks where headphones can be used.

Mobility Impaired: Instead of keyboards one can think of speech input. New advances
also permit users to move the cursor on the screen by breathing into a tube or by
directing the cursor to the desired spot by looking at the screen. In some highly
specialized interfaces by thinking about where the cursor should move.

4.2

1) Keying codes instead of whole words on entry screens such as airport codes
when making a flight reservation.
2) Entering only data that are not already stored on files. For example, when
changing or deleting item records, only the item number should be entered.
3) Supplying the editing characters. Users should not have to enter the formatting
characters such as leading zeros, commas, or decimal points when entering a
Rand amount nor should they enter slashes or hyphens when entering a date.

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Andries Barend de Beer
5448-914-8
INY401I
Assignment 1: 894792

4) Using default values for fields on entry screens. Defaults are used when user
enters the same value in a screen field for most of the records being
processed.
5) Designing an inquiry program so that the user needs to enter only the first few
characters of a name or item description.
6) Providing keystrokes for selecting pull-down menu options. As users become
familiar with the system, shortcut keystrokes provide a faster method for
manipulating pull-down menus instead of moving their hands from the
keyboard to the mouse and back.
7) Use radio buttons and drop-down lists to control displays of new web pages or
to change web forms.
8) Provide cursor control for web forms and other displays so that the cursor
moves to the next field when the right number of characters has been entered.

Question 5
5.1
1) Make forms easy to fill in.
2) Ensure that forms meet the purpose for which they are designed.
3) Design forms to ensure accurate completion.
4) Keeps forms attractive.

5.2
1) Design a form with proper flow to minimize the time and effort employees
expend in form completion. Forms should flow from left to right and top to
bottom.
2) A second method that makes it easy for people is logical grouping of
information
3) Clear captions can tell the person completing the form what to put in a blank
line, space or box.

5.3

1) The display should be kept simple and should only show that which is
necessary for the particular action being undertaken.

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Andries Barend de Beer
5448-914-8
INY401I
Assignment 1: 894792

2) The display presentation should be kept consistent. This can be done by

locating information in the same area each time a new display is accessed.
3) Facilitate movement and make it easy to move from one page to another.
4) Design an attractive and pleasing display. If users find displays appealing they
are likely to be more productive, need less supervision, and make fewer
errors.

Question 6
6.1
To get rid of the paper trial a Display Screen output would be most suited to solve
Luke’s problems.
Information will be presented would be instant, fast, uncluttered and organised
logically which will allow Luke to make better and more informed decisions. It can
also be so designed as to be visually appealing.
6.2
• Display output is not permanent.
• It is not portable.
6.3
Is it necessary to keep record of displayed output?
Are records required to be reviewed by team members before bidding?
When bidding, does one have access to a PC and printer?
How often will printed output be accessed after bidding?
How long will the printed output be stored?

Question 7
7.1

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Andries Barend de Beer
5448-914-8
INY401I
Assignment 1: 894792

Use case name: Purchase Sheet Music

Area: Website
Actor(s): Customer
Description: Customer browse, choose and purchase sheet music.
Triggering Event: Customer visits webpage.
Trigger Type: External (X) Temporal
Steps Performed (Main Path) Information for Steps
1. List of all genres retrieved from server. 1. Genre database
2. Customer selects a genre from dropdown list. 2. Genre list
3. Display an updated list of performers for selected genre. 3. Performer database
4. Customer selects a performer. 4. Performer list
5. Display list of work produced by performer. 5. Performer work database
6. Customer selects an work 6. Work list
7. Display list of all songs 7. CD Song database
8. Customer selects a song. 8. Song list
9. Update shopping cart. 9. Shopping Cart database
10. Updated total is displayed on Web page. 10. Updated total from shopping cart
Preconditions: User has account.
Postconditions: Sheet music is purchased and placed in cart.
Assumptions:
Objectives Met: User is able to select sheet music.
Outstanding Issues:
Priority : High
Risk: Low

7.2

Performer's
Music Genre Performer
1 1..* 1 1..*
Work
1

1
1 1..*
Order CD Songs

Question 8
8.1
1) Reduced data redundancy.
2) Consistency in data use

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Andries Barend de Beer
5448-914-8
INY401I
Assignment 1: 894792

3) Easier data analysis.

4) Improved documentation and control.
5) Improved data quality.